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Multidimen sionales S ervi ce Pro totypin g „dimenSion“ Abdul Rahman Abdel Razek, M.Sc. B.Eng. Dienstleistungsinnovation durch Digitalisierung 2017 Technologien Virtual Reality • Augmented Reality • Mixed Reality • Methoden, Werkzeuge Service Prototyping Tool Box • Auswahl • über Konfigurator Veröffentlichungen • „Neue Wege durch Service Prototyping“, ZWF - Zeitschrift für Wirtschaftlichen Fabrikbetrieb, Heft 3, März 2015 • „Innovation in Prototyping for Technical PSS“ 22. ICE/IEEE, Trondheim 2016 • „Introduction to Service Prototyping“ 5. ICServ, Wien 2017 • “Approaching Service Prototyping from a Multi-aspect Description Perspective” 15. QUIS, Porto 2017 • „Innovation with Service Prototyping“ 23. ICE/IEEE, Madeira 2017 Team Prof. Dr. Christian van • Husen Abdul Rahman Abdel • Razek, M.Sc. B.Eng. Martin • Raban, Dipl. Geol. Ziele: Dienstleistungen mit Prototyping • effizient konzipieren, validieren, kommunizieren, erlebbar machen Prozesse Modellierung, Qualität • verbessern, Kundenorientierung erhöhen Modell: Service Prototyping Development Matrix • für iterative Prozesse Key Development • Aspects: Idea, Requirements, Design, Implementation Dimensions • : Artefacts, Environment, Actors, Process Attributes • : Resolution, Fidelity, Effort

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Page 1: Multidimensionales Service Prototyping „dimenSion“ · Prototyping „dimenSion“ Abdul Rahman Abdel Razek, M.Sc. B.Eng. Dienstleistungsinnovation durc h Digitalisierung 20 17

Multidimensionales Service Prototyping „dimenSion“Abdul Rahman Abdel Razek, M.Sc. B.Eng. Dienstleistungsinnovation durc h Digitalisierung 2017

TechnologienVirtual Reality•Augmented Reality•Mixed Reality•

Methoden, WerkzeugeService Prototyping Tool Box•Auswahl• über Konfigurator

Veröffentlichungen• „Neue Wege durch Service

Prototyping“, ZWF - Zeitschrift für Wirtschaftlichen Fabrikbetrieb, Heft 3, März 2015

• „Innovation in Prototyping for Technical PSS“ 22. ICE/IEEE, Trondheim 2016

• „Introduction to Service Prototyping“ 5. ICServ, Wien 2017

• “Approaching Service Prototyping from a Multi-aspect Description Perspective” 15. QUIS, Porto 2017

• „Innovation with Service Prototyping“ 23. ICE/IEEE, Madeira 2017

TeamProf. Dr. Christian van • HusenAbdul Rahman Abdel • Razek, M.Sc. B.Eng.Martin • Raban, Dipl. Geol.

Ziele:Dienstleistungen mit Prototyping •effizient konzipieren, validieren, kommunizieren, erlebbar machenProzesse Modellierung, Qualität •verbessern, Kundenorientierung erhöhen

Modell:Service Prototyping Development Matrix •für iterative ProzesseKey Development • Aspects: Idea, Requirements, Design, ImplementationDimensions• : Artefacts, Environment, Actors, ProcessAttributes• : Resolution, Fidelity, Effort

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