INDUSTRIAL TRAINING REPORT( TELEKOM MALAYSIA BERHAD WISMA TM

MAHKOTA KUANTAN PAHANG)

NOOR SAADAH BINTI ISMAIL1111100732

DIPLOMA IN MANAGEMENT WITH MULTIMEDIA

INDUSTRIAL TRAINING

◦ Practice what have been studying in college◦ Get new experience while training.◦ Test how much ability and patience students to practice

OBJECTIVE INDUSTRIAL TRAINING

◦ Work while deepen on company by understand organizational structure, business operation and administrative function

◦ Exposing students to by effective management◦ Cultivate spirit trust and responsible.◦ Open job opportunities to students.◦ Link theory to practical vice versa.◦ Bail practical experience related to field learning taken

Give opportunity to students to apply knowledge and skill that learned.

Get practice exposure work inside respective fields.

Students can become trainee to organization that chosen or act as consultant to small and medium companies.

Each assignment should be consolidated so that supervisors and managers to assess students ability in handling a given tasks.

Discussions to address the problem to be solved

Student able independent by know challenge of the outside world and meet persons that around them.

Develop talent and students' interest on every assignment that were in give by supervisor or staff in company.

Mature life and student's thinking in undergo period during industry training.

Can make self personality and appearance direction 's students that more positive that they brisker when working later

Know and learn more detailed further how something the job implemented systematically and how to do the problems which arose.

Telekom Malaysia Wisma TM Mahkota◦ Wisma TM Mahkota is located in Jalan

Mahkota, Kuantan Pahang

◦ The departments are divided into 9 department

◦ Under marketing group the department are Consumer Sales, Small Medium Enterprise, Government and TM Point group which is the most important that responsible about the company’s profit.

◦ Under support group, the departments including Business Research and Development (BRD), Finance, Human Resources which handle staff welfare.

In the SME’s unit, they sell products such as internet service and phone lines are offered to customers.

Target customers consist of medium type of business subsidiary, small and large.

The unit also often make their programs to attract customers and introductory sessions on the latest products launched.

The objective of the unit is made up of quality of service.

During training◦ Learn about :

How to key in data

How to manage streamyx form

How to update customers data

How to speak well with customers

How to print out the customers bill

ADVANTANGES

Can learn a little bit about management with staff in TM

Can interact with all staff when in office.

When in SME unit, I able disciplining myself so that more creative and innovative course of doing work

Can work as a team together with staff TM.

Do not get allowance when conducting industrial training

Using MCM&B

Manage the unifi data

Arranged the agreement form and customer form

Using Cams

Make poster for Tiaranita event

Microsoft Word

Microsoft Excel

Microsoft Publisher

When student finish up industrial training, what can conclude were :

◦ Got new experience

◦ Can use all the experience in other day

◦ All the knowledge can use in other majoring