MUMBAI DABBAWALATHE TIFFIN BOX

http://www.mumbaidabbawala.in

Presented By: K. SAI PRABHU

A dabbawala also spelled as dabbawalla  or dabbawallah; is a person in India, most commonly found in the city of Mumbai, who is employed in a unique service industry whose primary business is collecting the freshly cooked food in lunch boxes from the residences of the office workers (mostly in the suburbs), delivering it to their respective workplaces and returning the empty boxes back to the customer’s residence by using various modes of transport.

The word “dabbawala” in Hindi when literally translated, means “one who carries a box”. The closest meaning of the dabbawala in English would be the “lunch box delivery man”.

INTRODUCTION

Educated Only Up To Class 2 Started The Dabbawala System With A Handful Of 35 Dabbawala In 1890

Educated Only Upto Class 4 Framed The Rules And Regulations Of Dabbawala

How DABBAWALA system started

It Was The Time When India Was Under The British Rule.

British people who came to the colony did not like the local food.

A PARSI banker employed a person to bring home-made food to site if work.

His colleagues too liked this idea and started availing this service.

Started a lunch delivery service with about 100 men.

• History – Established In 1890 -Commenced On 1930• Charitable Trust – Registered In 1956• Education : 85% Illiterate – 15% Class 8th

Pass/Fail.• Total Coverage Area: 60kms To 70kms• Employee Strength : 5000• No. Of Dabbas: 2,00,000 Dabbas i.e. 4,00,000

Transactions Every Day• Time Taken : 3hrs

NMTBSA

Nutan Mumbai Tiffin Box Suppliers Association 

Q FACTOR OF DABBAWALA ERROR RATE: 1 IN 16 MILLION TRANSACTION

SIX SIGMA PERFORMANCE ( 99.9999)

TECHNOLOGICAL BACKUP: NIL

COST OF SERVICE : RS.300-500 PER MONTH

STANDARD PRICE FOR ALL ( WEIGHT, DISTANCE, SPACE)

RS. 30 CRORE APPROXIMATELY ANNUAL TURNOVER

“ NO STRIKE” RECORDS AS EACH ONE A SHAREHOLDER

EARNINGS: 4000 TO 5000P.M

DIWALI BONUS : ONE MONTH’S SALARY BY CUSTOMERS

APPROACH

DISCIPLINE:

Wearing White Cap During Business Hours.

Reporting To Duty On Time.

Behave Properly & Respect The Customers.

Carry Identity Cards.

EXAMPLES

SUPPLY CHAIN : FLOW LOGIC

TEAM WORK

A day in the Life of Dabbawala!

AWARDS & FELICIATION

• Dabbawalas Got SIX SIGMA• Dabbawalas Were Invited To Collect The Six Sigma Certificate They Did Not Know What It Is Made Of Gold Or Bronze.• Dabbawalas Got Iso 9001- 2000 For Excellence In Service• The Only Think That A “ Error Is Horror”• Dabbawalas Work With Great Efficiency Without Caring For Any Certificates.• Dabbawalla Services Are Popular With The Indian IT Developer Community In SILICON VALLEY, CALIFORNIA, USA•World Record In “Best Time Management” With Sigma Rating• Named In “Guinness Book Of World Records” On 21st March 2011.•Registered With “Ripley's Believe It Or Not “

At its core, Six Sigma revolves around a few key concepts:CRITICAL TO QUALITY: Attributes Most Important To The Customer.

DEFECT: Failing to deliver what the customer wants.

PROCESS CAPABILITY: What your process can deliver.

VARIATION: What the customer sees and feels.

STABLE OPERATIONS : Ensuring consistent, predictable processes to improve what the customer sees and feels

Design for Six Sigma: Designing to meet customer needs and process capability

Key Concepts of Six Sigma

ACHIEVEMENTS

Documentaries Made By: BBC ,UTV, MTV, ZEE TV,AAJ TAK,TV TODAY,STAR TV,CNBC TV 18,CNN,SONY TV,TV TOKYO,NDTV.

CASE STUDY Made By : ICFAI Press Hyderabad & Bangalore. Richard Ivey School Of Business – Canada. Also, Included In A Subject In Graduate School Of Journalism University Of California, Berkeley.

Invitations From : CII For Conference Held In Bangalore, IIML, IIMA, CII Cochin, CII Delhi, Dr. Reddy’s Lab Foundation Hyderabad, SCMHRD Pune, SCMHRD Nasik, Sadahana – Pune, Rotary Club – Bangalore, NIQR At Chennai. Radio: German Radio Network, Radio Mirchi, FM – Gold, BBC Radio, Radio City

IMAGES

• Work Is Worship. • Serving People Is Serving God. • Annadan Is Mahadaan. • The Decedents Of The Dabbawalas Were The Warriors In Army Of Chatrapati Shivaji Mahraj. • Time Is Money.• Unity Is Power.

BELIEVES OF DABBAWALA