muse - nico wlock - web marketing for biz
TRANSCRIPT
INTRODUCTIONWEB MARKETINGto
Nico Wlock
April 2012
Muse Media@inc0gnico
EVERYBODY IS AN INTERNET USER
• Global:2.2billionusers• Canada:23millionsuniqueonlinevisitors(users)• Avg.Canadianspends43.5hours/monthonline(globalavg.23.1hours)• 95%ofCanadianhomesaccessbroadbandservicesthroughland-lines
AND THEY ALL USE SOCIAL MEDIA
• 89%ofCanadiansusesocialmediasites• Socialmediamarketingcampaignsaremoreeffectivethanemail(e-newsletters)andwebbanners
IT’S ALL ABOUT SHARING!
WORD OF MOUTH
Webmarketingisstillmarketing.
Thewebissimplyanewtoolthatallowsyouto:
• Haveaccesstomedia• Havescalableinteractions• Influenceconsumers
Others share their storyabout your business.
Others share your storyabout your business.
You share your storyabout your business.
WHAT DO PEOPLE DO ONLINE?
• SEARCH:78%ofuserssearchforproductsonline• LEARN:58%ofusersresearchproductsonline• PURCHASE:73%ofusersbuyonline
• SHARE
Giverecognitionforajobwelldone/punishthebrand Learnmoreaboutproduct Foradiscount Forthebrandtoreachout Feelempowered Bondwithothers
CONTENT IS KING.
HOW DO PEOPLE ACCESS THE INTERNET?
• Desktop• Mobile(accountforover50%oflocalsearches)• TV• Tablet
-Nearly50%ofCanadiansownasmartphone-20%ofallsearchesaregeographicalor“localsearches”-Companiesthatblogget55%morewebtraffic(content)
Facebook (850 million users)Twitter (100 million active users)
TIME VS. EFFORT
Webandsocialmediatoolsarelikeanyothertool.Theyrequirethoughtandeffort.Theamountofwebmarketingyoudoislikelytobelimitedbyyouravailableresources.
1. Passive Web Marketing
Bediscoverabletocustomersthatarelookingforyou.Createwebcontentthatisdiscoverablebysearchingcustomers.Optimizeyourwebsiteforsearchperformance(SEO).Createorupdatelistingsindirectoriesusedbysearchingcustomers.
2. Active Web Marketing
Beactive.Positionyourselfasaknowledgeableandvaluableresource.Setupcommunicationchannelstodeliveroutboundmessages.Setupcommunicationchannelstoreceiveinboundmessages.Regularlydeliverusefulwebcontentforcustomers.
3. Interactive Web Marketing
Createpositiveexperiencesforthecustomeroutsideofthepurchasingexperience.Buildcustomertrustandloyalty.“Listen”forbusinessopportunitiesandrespondaccordingly.Encouragebusinesstocustomerinteractions.Recognizeandpromotesupporters,advocatesandchampionsofyourbusiness.
ONLINE TOOLS
Theseareafewofthebasicandmostpowerfulonlineproperties.
• Website(Contentwarehouse)• Blog(Regularpublishing,onlinemagazine)• Facebook(Largestsocialnetwork,indexable,strengthisinsharing)• Twitter(Verypopular,customerservices,mobile,trackable)
• GooglePlaces,Foursquare(geo-localisationtools)
Have clear objectives.Use ROI metrics and analytics.
1. PASSIVE WEB MARKETING
How to Publish a Website
• Claimyourowndomainname(URL)(approx.$20/year)• Hosting(approx.$40-$70/year)• Hiredesignersorcreate your own.
1.HireWebDesigner2.BlogspotorGoogleSites(Free)3.ContentManagementSystem(CMS)(Freeand/orPaid)• Wordpress(22%ofallsites),Drupal,Joomla!,RubyonRails• Bloggingplatformthatusesthemes(templates)thatcanalsobeedited.• RequireslittletobasicknowledgeofHTML/PHPtoupdateandedit.• Mobile-friendly.• GoodforSEO.
PASSIVE WEB MARKETING, cont.
What Should My Website Look Like?
Emphasisonclean,simpleandgooddesign.
UX(UserExperience)andUXD(UserExperienceDesign):Howauserfeelsaboutaproduct,systemorservice.Maketheusers’experienceonyoursiteeasyandenjoyable.
UI(UserInterface):Howtheuserinteractswiththecomputer.Thisisimportantwhenbuildingawebsitebecauseusersinteractthroughdifferentplatforms,suchasmobile,socialTVandtablets.
PASSIVE WEB MARKETING, cont.
What Should Be On My Website?
• Productorserviceyouprovide• Aboutyouandyourbusiness• Contactinformation• Blog• Usefulresourcesforcustomers• Linkstoyoursocialmediaandcommunicationchannels• GoogleAnalytics
PASSIVE WEB MARKETING, cont.
Optimize Your Website for Search Engine Optimization (SEO)
• Usekeywordsinpagetitles,blogtitles,headings,bodycontentandlinks• Createlinkstootherpagesonyoursite• Includeimagesonyourwebpages• UsekeywordsinyourURLs• Regularlycreatefreshwebpagesorfreshcontent(blog)• Shareyourwebpagesonsocialmediaplatforms• Enableandencourageotherstoshare,likeandcomment
Make sure your business is listed onGoogle Places, Yelp, Yahoo Local and MapQuest.
2. ACTIVE WEB MARKETING
Why?
1.Earntrust:howimportantarerelationshipstoyourbusiness?2.Demonstratethatyoucare:howdoyouproveyoucare?3.Invitefeedback:arephoneandemailenoughforyourcustomers?4.Growyouronlinepresence:howdoyourcustomersfindyouonline?
How? Regularly Create and Publish Content Online
• Shortcontent:Facebook,Twitter,Google+,LinkedIn• Longcontent:Blogging,MailChimp,ConstantContact• Photos:Flickr,Facebook,Pinterest• Videos:YouTube,Vimeo• Links:Delicious,Digg
3. INTERACTIVE WEB MARKETING
• Respondtosalesinquiriesorrequestsforhelpinyourmarket.• Connect,like,followorfriendthoseyouwanttoreciprocate.• Respect,promote,encourageandcongratulatecustomers,partnersandchampions.
• PostandcommentonotherFacebookpagesandblogsrelatedtoyourbusinesstoincreaseyourreach.
Results
• Improvedvisibilityonline(includesSEOplacement)• Improvedsocialmediaactivity(customerleads)• Morenewcustomersdiscoveryouonline• Increasednumberofcustomerreferralsonline• Improvedcustomerloyalty
WHAT DO I POST?
• Linktoyourowncontentbetween25%-50%ofthetime(Creation)• Linktootherresources50%-75%ofthetime(Curation)• Media(photosandvideos,promotesharing)
• Respondtosalesinquiriesorrequestsforhelpinyourmarket.• Connect,like,followorfriendthoseyouwanttoreciprocate.• Respect,promote,encourageandcongratulatecustomers,partnersandchampions.
• PostandcommentonotherFacebookpagesandblogsrelatedtoyourbusinesstoincreaseyourreach.
Balanced curators have the highest rateof conversions.
TEN CONTENT IDEAS
1.Explainhowarecentnewseventwillaffectyourindustry. -Techannouncement,newconstruction,weatheretc.
2.Listessentialresourcesrelatedtoyourindustry.
3.Listanddebunkthemostcommonmythsinyourindustry.
4.Promptlydeliverareportfromanindustryrelatedevent. -Talktoan“expert” -Live-blogging,blogpost,interviewetc.
5.Comparesomethingcomplexormisunderstoodtosomethingsimpleorcommonlyunderstood,relativetoyourindustry.
TEN CONTENT IDEAS, cont.
6.Delivertimelyadviceornewsrelevanttoanupcomingholidayorevent.
7.Sharealistofchangesyouareconsideringforyourbusiness. -Crowdsourceyourfansfortheirideas.
8.Makealistofvaluableproductsorservicesthatarecomplimentarytoyourbusiness/industry.
9.Sharealistofyourfavoritephotosorvideosrelatedtoyourbusiness/industry. -Askforyourfanstosharetheirphotos;commentonyours.
10.Answeralistofthemostcommonlyaskedquestionsyoureceive.
IS IT WORKING? SEO, METRICS and ANALYTICS
• GoogleAnalytics:easilyintegratesintoanywebsite• FacebookInsights• TwitterAnalytics/Metrics• WebTrends(GoogleTrends)
Therearemanyservicesavailablethatanalyzeweb/socialmediaactivity.
PageLever.comCrowdBooster.comGoogleSocialPlug-inTwitSprout.com
QUESTIONS?