my career journey - hospitality on · 2019. 9. 27. · phuket resort. educational milestones 2013:...

Download My Career Journey - Hospitality ON · 2019. 9. 27. · Phuket Resort. Educational Milestones 2013: Joined Institut ... A first case study on a hotel/restaurant opening where we have

If you can't read please download the document

Upload: others

Post on 06-Nov-2020

0 views

Category:

Documents


0 download

TRANSCRIPT

  • My Career Journey

    People. Passion. Explore.

    Remy Mezino

  • Date of

    Birth08 May

    1995

    Unity, respect and

    curiosity that I

    share thanks to the

    unique melting pot

    of my island.

    Where am

    I from? Reunion Island,

    small French

    island in the

    Indian Ocean

    Genesis

    Education

    Bachelor's Degree

    in International

    Hotel and Food

    Service

    Management -

    Institut Paul

    Bocuse, Lyon

    Currently

    Restaurant

    Manager at AGE,

    Anantara Layan

    Phuket Resort

  • Educational

    Milestones

    2013: Joined Institut

    Paul Bocuse

    In 3 years, Institut Paul Bocuse prepares us to be

    the Hoteliers of tomorrow by transmitting the values of its founders, Paul Bocuse and Gerard Pelisson: passion, excellence, creativity and savoir - faire.

  • Educational

    Milestones

    2013: Joined Institut

    Paul Bocuse

    2014:

    5*

    March 2015: Winner of the

    13th CDRE trophy, organized by a French club

    composed of famous restaurant and hotel managers, Monaco

    The CDRE trophy is a contest designed for young hospitality students and that consist in 2 parts. A first case study on a hotel/restaurant opening where we have to

    create a whole concept (design, budget, team and

    operation) as if we were about to open it. A second part which is a day of exam and role -playing with famous

    hotel and restaurant managers to evaluate our capacities to adapt on the field.

  • Educational

    Milestones

    2013: Joined Institut

    Paul Bocuse

    2014:

    5*

    March 2015: Winner of the

    13th CDRE trophy, organized by a French club

    composed of famous restaurant and hotel managers, Monaco

    2015: Internship at Le

    Restaurant - Ecole InstitutPaul Bocuse Shanghai(China), in charge of

    Chinese students training (French service, bar,

    wine and French culture knowledge)

    2016: Volunteering at PSE

    (Pour un Sourire ), NGO in Cambodia and at Poussieres

    Vietnam

    During my journeys in China, Cambodia and Vietnam, I had the great chance to transmit my knowledge and passion to students from diverse origins and that did not have the chance that we have in Europe to get great schooling and supporting parents.

  • PSE: Pour

    un Sourire

    Founded in Phnom Penh, Cambodia, by Marie -France and Christian Des Pallieres, PSE started from simply giving food to kids on a dump site to giving

    them real education and professional schooling.

    My Journey

    I had the chance to assist M. Alain Darc into the training of the hospitality and food service

    students. I was supervising the school-restaurant. My main challenge there was to transmit the

    passion that animates me as for the students there, working in hospitality is more seen as a need than

    a passion.

    https://poussieresdevie.org/en /

    Poussières

    de Vie

    PdV is an NGO helping kids from the street of Ho -Chi-Minh and from the tribes of Kon Tum by providing them

    school, work opportunity and by helping the local communities, in the orphanages for example.

    My Journey

    I had the chance to participate in the training of the hospitality students by giving them classes and practical lessons at the hospitality school created by the NGO in Kon Tum. I also had the

    chance to help the other volunteers in the orphanages.

    https://pse.ong /

    Responsible Management

    colleagues), my experiences in 2 NGOs have been really remarkable for its human dimension: everyone has a chance of succeeding in life and its

    great to see that Hospitality can be one of the step to life successes in growing country such as in South -East Asia.

    https://poussieresdevie.org/en/https://pse.ong/

  • Educational

    Milestones

    2013: Joined Institut

    Paul Bocuse

    2014:

    5*

    March 2015: Winner of the

    13th CDRE trophy, organized by a French club

    composed of famous restaurant and hotel managers, Monaco

    2016: Bachelor's Degree in

    International Hotel and Food Service Management - Institut Paul Bocuse, Lyon

    2015: Internship at Le

    Restaurant - Ecole InstitutPaul Bocuse Shanghai(China), in charge of

    Chinese students training (French service, bar,

    wine and French culture knowledge)

    2016: Volunteering at PSE

    (Pour un Sourire ), NGO in Cambodia and at Poussieres

    Vietnam

  • Professional

    Milestones 2017: Joined ASCENT program, MIT program from MINOR hotels that

    prepares young graduated to become

    future leaders.

    2017: 1st journey of

    the ASCENT program at Al Baleed Resort

    Salalah by Anantara, in Oman

    Resort description :

    96 villas and 40 rooms3 F&B outlets (Al Mina, Sakalan, Mekong)6 months journey from April 2017 to October 2017New property, opened in November 2016

    Journey Description:

    Rotation in every department of the resortOn-property coach and mentorsProperty based projects and one corporate project

  • Project 1

    Create a video summarizing all the guest experiences that we are offering in the resort from arrival to departure.

    Outcome

    This video has then be used as a support during orientation sessions to showcase our resort

    experiences to increase product knowledge of our new joiners.

    https://www.youtube.com/watch?v=CnpvYMwbYcA

    Project 2

    Taking advantage of the Khareef season and our market mix specifics to create and implement a new promotion in F&B.

    Outcome

    Capitalize revenue from guests going on Khareeftour and increase F&B revenue even with guests going outside during lunch time. Create a new

    guest experience.

    https://www.youtube.com/watch?v=CnpvYMwbYcA

  • Professional

    Milestones

    2017: 1st journey of

    the ASCENT program at Al Baleed Resort

    Salalah by Anantara, in Oman

    2017 - 2018: 2nd journey of

    the ASCENT program at Anantara Layan Phuket Resort,

    in Thailand

    Resort description:

    77 rooms and villas, and 15 residences3 F&B outlets (Sala Layan, Breeze Bar, Dee Plee)1 year journey from October 2017 to October 2018

    Journey Description:

    Focus on F&B department: all-day -dining, pool bar, Zuma restaurant, catering and administrationOn-property coach and mentorsProperty based projects and one corporate project

    2017: Joined ASCENT

    program, MIT program from MINOR hotels that

    prepares young graduated to become

    future leaders.

  • Project 1

    F&B communication

    our guests such as renewing our menu and hotel newsletter formats, implementing Menugram for our outlets. Take over

    management of our Trip Advisor pages.

    Outcome

    Easier experience for our guests while ordering, we are able to highlight promotions and high prices

    items. Offering a new experience to our guests and simplify communication with low English skills guests.

    Increasing our ranking on Trip Advisor.

    As soon as we started to better manage our Trip

    Advisor page and motivating our team to get

    reviews, we became number 1 in Phuket!

    From 2 different newsletters in the rooms and in the

    outlets to 1 unique, summarizing and sharing the same