my career journey - hospitality on · 2019. 9. 27. · phuket resort. educational milestones 2013:...
TRANSCRIPT
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My Career Journey
People. Passion. Explore.
Remy Mezino
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Date of
Birth08 May
1995
Unity, respect and
curiosity that I
share thanks to the
unique melting pot
of my island.
Where am
I from? Reunion Island,
small French
island in the
Indian Ocean
Genesis
Education
Bachelor's Degree
in International
Hotel and Food
Service
Management -
Institut Paul
Bocuse, Lyon
Currently
Restaurant
Manager at AGE,
Anantara Layan
Phuket Resort
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Educational
Milestones
2013: Joined Institut
Paul Bocuse
In 3 years, Institut Paul Bocuse prepares us to be
the Hoteliers of tomorrow by transmitting the values of its founders, Paul Bocuse and Gerard Pelisson: passion, excellence, creativity and savoir - faire.
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Educational
Milestones
2013: Joined Institut
Paul Bocuse
2014:
5*
March 2015: Winner of the
13th CDRE trophy, organized by a French club
composed of famous restaurant and hotel managers, Monaco
The CDRE trophy is a contest designed for young hospitality students and that consist in 2 parts. A first case study on a hotel/restaurant opening where we have to
create a whole concept (design, budget, team and
operation) as if we were about to open it. A second part which is a day of exam and role -playing with famous
hotel and restaurant managers to evaluate our capacities to adapt on the field.
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Educational
Milestones
2013: Joined Institut
Paul Bocuse
2014:
5*
March 2015: Winner of the
13th CDRE trophy, organized by a French club
composed of famous restaurant and hotel managers, Monaco
2015: Internship at Le
Restaurant - Ecole InstitutPaul Bocuse Shanghai(China), in charge of
Chinese students training (French service, bar,
wine and French culture knowledge)
2016: Volunteering at PSE
(Pour un Sourire ), NGO in Cambodia and at Poussieres
Vietnam
During my journeys in China, Cambodia and Vietnam, I had the great chance to transmit my knowledge and passion to students from diverse origins and that did not have the chance that we have in Europe to get great schooling and supporting parents.
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PSE: Pour
un Sourire
Founded in Phnom Penh, Cambodia, by Marie -France and Christian Des Pallieres, PSE started from simply giving food to kids on a dump site to giving
them real education and professional schooling.
My Journey
I had the chance to assist M. Alain Darc into the training of the hospitality and food service
students. I was supervising the school-restaurant. My main challenge there was to transmit the
passion that animates me as for the students there, working in hospitality is more seen as a need than
a passion.
https://poussieresdevie.org/en /
Poussières
de Vie
PdV is an NGO helping kids from the street of Ho -Chi-Minh and from the tribes of Kon Tum by providing them
school, work opportunity and by helping the local communities, in the orphanages for example.
My Journey
I had the chance to participate in the training of the hospitality students by giving them classes and practical lessons at the hospitality school created by the NGO in Kon Tum. I also had the
chance to help the other volunteers in the orphanages.
https://pse.ong /
Responsible Management
colleagues), my experiences in 2 NGOs have been really remarkable for its human dimension: everyone has a chance of succeeding in life and its
great to see that Hospitality can be one of the step to life successes in growing country such as in South -East Asia.
https://poussieresdevie.org/en/https://pse.ong/
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Educational
Milestones
2013: Joined Institut
Paul Bocuse
2014:
5*
March 2015: Winner of the
13th CDRE trophy, organized by a French club
composed of famous restaurant and hotel managers, Monaco
2016: Bachelor's Degree in
International Hotel and Food Service Management - Institut Paul Bocuse, Lyon
2015: Internship at Le
Restaurant - Ecole InstitutPaul Bocuse Shanghai(China), in charge of
Chinese students training (French service, bar,
wine and French culture knowledge)
2016: Volunteering at PSE
(Pour un Sourire ), NGO in Cambodia and at Poussieres
Vietnam
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Professional
Milestones 2017: Joined ASCENT program, MIT program from MINOR hotels that
prepares young graduated to become
future leaders.
2017: 1st journey of
the ASCENT program at Al Baleed Resort
Salalah by Anantara, in Oman
Resort description :
96 villas and 40 rooms3 F&B outlets (Al Mina, Sakalan, Mekong)6 months journey from April 2017 to October 2017New property, opened in November 2016
Journey Description:
Rotation in every department of the resortOn-property coach and mentorsProperty based projects and one corporate project
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Project 1
Create a video summarizing all the guest experiences that we are offering in the resort from arrival to departure.
Outcome
This video has then be used as a support during orientation sessions to showcase our resort
experiences to increase product knowledge of our new joiners.
https://www.youtube.com/watch?v=CnpvYMwbYcA
Project 2
Taking advantage of the Khareef season and our market mix specifics to create and implement a new promotion in F&B.
Outcome
Capitalize revenue from guests going on Khareeftour and increase F&B revenue even with guests going outside during lunch time. Create a new
guest experience.
https://www.youtube.com/watch?v=CnpvYMwbYcA
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Professional
Milestones
2017: 1st journey of
the ASCENT program at Al Baleed Resort
Salalah by Anantara, in Oman
2017 - 2018: 2nd journey of
the ASCENT program at Anantara Layan Phuket Resort,
in Thailand
Resort description:
77 rooms and villas, and 15 residences3 F&B outlets (Sala Layan, Breeze Bar, Dee Plee)1 year journey from October 2017 to October 2018
Journey Description:
Focus on F&B department: all-day -dining, pool bar, Zuma restaurant, catering and administrationOn-property coach and mentorsProperty based projects and one corporate project
2017: Joined ASCENT
program, MIT program from MINOR hotels that
prepares young graduated to become
future leaders.
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Project 1
F&B communication
our guests such as renewing our menu and hotel newsletter formats, implementing Menugram for our outlets. Take over
management of our Trip Advisor pages.
Outcome
Easier experience for our guests while ordering, we are able to highlight promotions and high prices
items. Offering a new experience to our guests and simplify communication with low English skills guests.
Increasing our ranking on Trip Advisor.
As soon as we started to better manage our Trip
Advisor page and motivating our team to get
reviews, we became number 1 in Phuket!
From 2 different newsletters in the rooms and in the
outlets to 1 unique, summarizing and sharing the same