my cv-11

PERSONAL INFORMATION Ashraf Fathy Mohamed Hussein

U.A.E., Dubai.

Mobile:+971569193193

[email protected]

Male | 01 Mar 1977 | Egyptian Military Statues: Final Exemption

OBJECTIVE: To be able to work in a leading company in the hotel industry and desire to step into full time guest service oriented job.

WORK EXPERIENCE

June 2015 till Present F & B Department Head Waiter, Qbara Restaurant, Lounge & BarDubai.

Help the restaurant Manager to make the operation smooth.Check the opening and closing checklist.Excellent leadership, interpersonal and communication skills.Ability to work under pressure.Flexibility to respond to a range of different work situations.Previous experience in similar role.Achieve company’s Mission and vision.Ensure guests live the "Ultimate Experience".Handle guest complains.Assist with orientation of new team members.Train all F&B team members on existing and new products, as well as selling techniques and any other necessary trainings.Ensure that food is prepared to agreed recipes and standards.Ensure that valuable employees will be developed for future positions to the benefit of the company.Keeps information flow between Staff and Management through notice boards, daily and weekly briefings/meetings.

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April 2014 till June 2015

May 2012 – Jan 2014

May 2009 – May 2012

July 2008 – April 2009

F & B department head waiter, Karma kafe restaurant, Lounge & Bar Dubai.

Help the restaurant Manager to make the operation smooth.Make the daily attendance.Check the opening and closing checklist.Make a floor plan for the waiters (rotations to be fair).Make monthly inventory tools.Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary

F & B Department an Assistant Restaurant ManagerCavallini Restaurant , Bar & Club Cairo, Egypt.

Excellent leadership, interpersonal and communication skills.Ability to work under pressure.Flexibility to respond to a range of different work situations.Previous experience in similar role.Achieve company’s Mission and vision.High level of IT proficiency.Customer Service experience in supervisory or above capacity.

F & B Department Assistant Restaurant ManagerLittle Buddha bar & restaurantSharm El Sheikh – EgyptAssigned in restaurant & club & increase sales within 1 year period35% implement new item & promotions in dinning.Assigned in restaurant to conduct staff training.Ensure guests live the "Ultimate Experience".Handle guest complains.Assist with orientation of new team members.Train all F&B team members on existing and new products, as well as selling techniques and any other necessary trainings.Ensure that food is prepared to agreed recipes and standards.Ensure that valuable employees will be developed for future positions to the benefit of the company.Keeps information flow between Staff and Management through notice boards, daily and weekly briefings/meetings.Ensure that s/he and the team adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene& Safety.

F & B Department Assistant Outlet Manager Savoy hotel Sharm El Sheikh – EgyptOutlet in charged directly reporting to the F&B DirectorIncreased sales by 20.65% in 2009 by targeting repeat guest counts & implement a new menu as well as daily special.


Oct 2005 – Feb 2008

Jan 2005 – Oct 2005

July 2004 – Jan 2005

June 2003 – July 2004

Increased average check through up-selling of food & wine.Managed 350 seats in international restaurant with 45 staffs by providing leadership & overall supervision control in order toexceed the guest exceptions while operating to the established budget for revenue, cost & marketing goals.Floor management to ensure 100% guest satisfaction.Maintain service & product quality by conducting regular briefing, investigating any complains, checking procedures & discusses with the staff to take action as required & prescribed by company policy.

F & B Department Outlet Shift LeaderHard Rock CaféSharm El Sheikh – EgyptManaged 18 staff assigned stations & side duties.Achieved budget & high guest comments cards.To ensure the correct consistent service techniques for various meal periods will be demonstrated by all staff members.Act as a manager, i have to supervised, discipline, train & develop all the staff to improved performance & teamwork.

F & B Department Head waiter Marriott Renaissance HotelSharm El Sheikh – EgyptThorough knowledge of bar system & procedure.Consistently exceed sales goals by effectively managing sections.Assigned as departmental trainer includes mentoring & training new staff.As a departmental trainer in ''Marriott hotel'' the team won a competition of standard to all the hotel departments.

F & B Department an Assistant Captain Hyatt Regency HotelSharm El Sheikh – EgyptGreat guests in a friendly & courteous manner & explained all specials, promotions & appetizers.Take orders & serve all food & beverage requests, using suggestive selling techniques.Ensure table’s set-ups are complete & perform various side duties as assigned by outlet supervisor.Maintain proper condition & cleanliness of dining area & servicing equipment.Perform any other duties as assigned.

F & B Department an Assistant Captain Four Seasons HotelSharm El Sheikh – EgyptAssist the supervisor & all the management team in managing day to day operations of the business.Prepares the restaurant crew orientation manual according to the company rolls & regulations and crew training operational manual which enforce quality service & cleanliness.Ensure tables set-ups are complete & perform various side duties


April 2002 – May 2003

Feb 1999 – April 2002

Feb 1998 – Feb 1999

Aug 1993 – Feb 1998

as assigned by outlet supervisor.

F & B Department Captain JW Marriott HotelCairo – EgyptPlayed an important role in increasing the sales by my up-selling.Prepares sales report & monitoring of sales.Take care of the needs & demands of the customers.Assist the supervisor & all the management team in managing day to day operations of the business.Prepares the restaurant crew orientation manual according to the company rolls & regulations.crew training operational manual which enforce quality service

& cleanliness.

F & B Department Shift LeaderMarriott Bakery Restaurant Cairo – EgyptOutlet in charged directly reporting to the operation manager.Increased average check through up-selling of food & beverage.Managed 80 seats in the restaurant with 15 staffs by providing leadership & overall supervision control in order to exceed the guest exceptions.Floor management to ensure 100% guest satisfaction.Maintain service & product quality by conducting regular briefing, investigating any complains, checking procedures & discusses with the staff to take action as required & prescribed by company policy.

F & B Department Waiter & Cashier British CouncilCairo – EgyptPerform all necessary tasks to service food & beverage according to the standard performance manual of the restaurant.Great & seat customers and serve them in a professional, discreet &personalized way.Acquire in depth knowledge of the food & beverage menu of the assigned outlet order to assist and provide advice to guests.Responsible for all service preparations before, during & after the service (mis-en-place & miss-en-scene).Ensure minimum wastage, breakage and spoilage.

F & B Department busboy & Waiter Tirol restaurantCairo – EgyptTake customer's orders, serve food and beveragesPrepare itemized checks, and sometimes accept payments.Perform additional duties, which may include escorting guests to tables, serving customers seated at counters, setting up and clearing tables, or operating a cash register.Receive,order and serve customer. Understand menu content, any menu changes and promotional activities Keep your service area clean and tidy and well prepared.Efficiently manage the proper settlement of all customer accounts.


EDUCATION:

1994 – 1998 Bachelor of Commerce Dept, of Accounting.

Mother tongue(s) ArabicOther language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production

English C2 C1 C2 B1 C1Russian B1 A2 B1 B2 A2Italian B2 A2 A1 A2 A2

Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user.Common European Framework of Reference for Languages.

COMPUTER SKILLS

Windows XP, Microsoft office package. Capability of doing wide internet researches.

ACTIVITIES & TRAINING

F&B skills training (Mininstry of Tourism). Train the trainer training (Mininstry of Tourism). leadership skills training (Mininstry of Tourism). HACCP program training (Mininstry of Tourism). Supervisors development program (Four seasons hotel). Cristal training food hygiene (Four seasons hotel). Public relations in hospitality & tourism industry (Hyatt regency hotel).

COMMUNICATION SKILLS

Providing support for others, cooperating & asserting. Ability to work in group or individually according to work requirements. Seeking to develop my leadership skills.


http://europass.cedefop.europa.eu/en/resources/european-language-levels-cefr

my cv-11

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