my experience at ibm
DESCRIPTION
My Experience at IBM. Ken S. Li Dept. of Math. IBM As We Know - History. IBM As We Know – History. IBM As We Know – Today. IBM As We Know – Business. IBM at AXP. One of IBM’s all-time biggest IT service contracts valued at more than $4 billion - PowerPoint PPT PresentationTRANSCRIPT
My Experience at IBM
Ken S. Li
Dept. of Math
IBM As We Know - HistoryPresentation release: Oct 02For the latest, go to http://w3.ibm.com/ibm/presentations
About IBM | A Corporate Overview | Updated March 2003 © 2003 IBM Corporation
IBM Corporation
IBM History
Incorporated in 1911 as the Computing-Tabulating-Recording Company (C-T-R)
In 1924, C-T-R became International Business Machines Corporation
1910s-60s:
– From punch-card tabulating machines to room-sized calculators to mainframe computing systems for large enterprises
– Changed the nature of accounting, calculation, and basic back-office business processes
IBM As We Know – HistoryPresentation release: Oct 02For the latest, go to http://w3.ibm.com/ibm/presentations
About IBM | A Corporate Overview | Updated March 2003 © 2003 IBM Corporation
IBM Corporation
IBM History
1970s-80s
– IBM product line broadens from mainframes to minicomputers and personal computers
– Applications move beyond back-office enterprise to departmental operations and personal productivity
1990s
– With the Internet and open standards, the network computing model is embraced and advanced
– Coined “e-business” to describe how network computing can transform core business functions and transactions
IBM As We Know – TodayPresentation release: Oct 02For the latest, go to http://w3.ibm.com/ibm/presentations
About IBM | A Corporate Overview | Updated March 2003 © 2003 IBM Corporation
IBM Corporation
IBM Today
The world’s largest information technology company
The 8th largest corporation in the world
Year end 2002, IBM reported:
– $81.2 billion in revenue
– $3.6 billion in net income
– More than 315,000 employees worldwide
– More than 670,000 stockholders of record
IBM As We Know – BusinessPresentation release: Oct 02For the latest, go to http://w3.ibm.com/ibm/presentations
About IBM | A Corporate Overview | Updated March 2003 © 2003 IBM Corporation
IBM Corporation
Business Operations
Services
Financing
Hardware
Software
Technology
Research
IBM at AXP
One of IBM’s all-time biggest IT service contracts valued at more than $4 billion
More than 2000 IT professionals worked in the IBM@AXP team
Delivery Team (located in Phoenix, Albert Kuhn’s Team) is under Service Delivery Center-West (located Boulder, Colo.)
Manager Team is located in AXP’s World Financial Center (located in NYC)
IBM@AXP team is housed in 23 countries
Interesting Acronyms
OID, OIM, RFS, PCC, EIS, ESIM, LOA, BAU, PCR, JAPA
The Meetings
Weekly staff meetings (Albert Kuhn, Art Hoffman, Joseph Correnti)
In person, Tele Conferencing, Video Conferencing
Ping, Who is just joined?
Communications
Lotus Notes system Email is over used Calendar events Same time
Working Environment
Small cubical, small office Flexible working schedule Travel to work Home office
My Work
Data Mining from Web Tools Study of Metrics for service processes Forecasting of incoming volume Forecasting of outgoing volume Calculation of Resource requirements Using statistical analysis to redefine cycle
time target for RFS process
The RFS Process
The RFS process consists of Initialization, Request Confirmation, Solution, Quality Assurance, Waiting for Customer and other components
Types of RFS’s: Complex, T & M, Incremental, Small
BAU Throughput, BAU Queue Size, Backlog
Target cycle time for various RFS’s
Mathematics Problems
Determine distribution for service time Determine the parameters of the
distributions Relation between the sum distribution and
the individual distributions Capacity and availability Optimization of resourcing
The weather, the living condition
Hot Dry No Grasses Forest has no trees Not cheap, not expensive, big malls
Bob – My Roommate
Kyle, Sean and Matt – The Students