my home care and maintenance guide - integrity...

My Home

Care and

Maintenance

Guide

Inside Front Cover Left Pocket

C

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Creative Touch Interiors makes every effort to providehome buyers with the highest quality materials andinstallation. There are inherent qualities associatedwith many of the included and optional products available for your home. It is our intention to provideyou with the appropriate information so that you maymake informed decisions regarding your productselections.

In addition to receiving information about productcharacteristics and care instructions, you will receivesupplemental manufacturer product information thatincludes product warrantiesand contact information.

Throughout this booklet, youwill also find helpful iconsthat make it easy to identifyimportant information. Wehave also given you valuablehints on select products pro-viding you with even moreways to keep your invest-ments looking their best.

Creative Touch Interiors is committed to providingcontinued service, value, quality, and expertisethroughout your home ownership experience. We wishyou and your family years of happiness and memorabletimes in your new home.

Contents

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Carpet Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4, 5, 6

Ceramic & Porcelain Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8, 9Grout Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Engineered Stone Countertops Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Natural Stone Slab Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13Solid Surface Countertops Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Natural Stone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16, 17, 18

Vinyl Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Wood Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22, 23,24

Window Coverings Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26, 27,28

Manufacturers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

VINYL

CARPET

CERAMIC AND PORCELAIN TILE

WOOD

NATURAL STONE

WINDOW COVERINGS

COUNTERTOPS

PRODUCT CONTACT INFORMATION

Carpet

Carpet3

Normal VariancesShowroom carpet samples intend to indicate the color andweight of a given material. The actual productmaterials are subject to slight variationsin dye lot and texture when compared toshowroom samples. Also, when carpet is exposed to direct sunlight for long periods, fading may occur.

SproutingAn occasional “sprout” may be lifted above the surface of the pile causedby vacuuming, high heels or pets. Do not pull this tuft out; instead, snipit with scissors to match the existing pile height.

SheddingStaple cut-pile carpets contain loose fibers imbedded in the body of the carpet. These fibers are not part of your actual carpet, but fiber tipssheared in the manufacturing process to achieve uniform pile-height.Shedding will minimize overtime with regular vacuuming.

SeamsA well-constructed carpet seam may be visible, particularly in an area with multiple light sources, due to a slight mounding effect known as peaking. Seams will be more prominent in low profile carpet, specificallylooped (berber) carpet products.

Anti-Static ProtectionA special static retardant fiber is used during the manufacturing process to reduce the build-up of staticelectricity, thus reducing the chance of receiving a shock.

Filtration SoilingThis condition identified by dark grayish lines under doors, around baseboards and along the edges ofstairs is caused by dust, smog, and other airborne pollutants that accumulate where concentrated airflow isdirected over or through the carpet’s pile. Filtration soiling may occur over the course of weeks, months oryears, and is a result of the environment and not considered a defect in your carpet. While prevention isdifficult, you should vacuum often and change air filters regularly.

ShadingA change in the orientation of the carpet’s pile in certain areas will cause light to reflect at various angles,giving the appearance of a color change. This effect is known as pooling or shading and is not a manufacturing defect.

Buckling and WrinklingVarious post-installation modifications can cause buckling and wrinkling, such as:

■ Pulling up and reinstalling carpet for floor squeaks or wiring installations

■ Sliding/dragging heavy objects across the carpet

■ Increase in temperature, humidity or improper wetting during cleaning

Character ist ics

Carpet

4

H e l p f u l H i n t

Protect against fading by utilizing light

blocking window coverings on your

windows.

As Needed■ Promptly clean all spills. The moretime elapses, the more difficult a stainwill be to remove.

■ Press clean white cloths deeply intothe carpet to take up any remainingmoisture until the stain no longerappears on the cloth

■ Remove solids with a blunt knife or scraper

■ Use warm (not hot) water to rinse the stained area completely

■ Do not rub or scrub

DailyA clean carpet prolongs the useful life and aesthetic value of your carpet. Vacuum particularly in high-traffic areas and near entrances from outdoors. You cannot vacuum too often.

WeeklyVacuum thoroughly all areas, even those rooms that receive verylittle traffic. In addition to keeping the carpet clean, this willhelp remove and keep dust deposited from the air from accumulating.

AnnuallyIt is recommended that your carpet be professionally cleanedwhen carpet becomes too soiled to respond to regular homemaintenance.

Care and Maintenance Recommendat ions

Carpet

I m p o r t a n t

Rubbing or scrubbing the carpet with a rag

will damage the fibers and can permanently

scar the appearance of your carpet.

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Carpet Spot Removal Chart

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METHODSDry

Cleaning Fluid

Nail Polish

Remover

DetergentSolution

Warm Water

VinegarSolution

AmmoniaSolution

Spot Removal

Kit

Call Professional

SPOT

Acid 2 1 3

Acne Medication 1 2 5 4 3 6

Alcoholic Beverages 1 4 3 2

Ammonia 2 1

Bleach 1 2 3

Blood 1 3 2 4

Candle Wax 1 2

Cement and Glue 2 1 3 5 4 6

Chalk 1 2

Charcoal 1 2

Chewing Gum 1

Coffee 1 3 2 4 5

Cosmetics 2 1 3 6 5 4 7 8

Crayon 1 2 3

Drain/Toilet Cleaner 2 1 3

Dye 1 2 4 3 5 6

Food 1 4 3 2 5 6

Fungicides/Insecticides/Pesticides (water based) 1 2 5 4 3 6

Furniture Polish (water based) 1 4 3 2 5 6

Furniture Polish (solvent based) 2 1 3 6 5 4 7

Furniture Polish 2 1 3 6 5 4 7 8

Graphite 1 2

Grease 1 2 3 4 5

Ink 2 1 3 6 5 4 7 8

Iodine 1 2 4 3 5 6

Lipstick 2 1 3 6 5 4 7 8

Medicine 2 1 3 6 5 4 7 8

Merthiolate 1 4 3 2 5 6

Nail Polish 2 1 3 4 5

Oil 1 2 4 3 5

Paint 2 1 3 4 5

Plant Food 1 4 3 2 5 6

Rust 2 3 1 4 5

Shoe Polish 2 1 3 5 4 6 7

Soft Drinks 1 4 3 2 5 6

Soot 1 2 3 4

Tar 1 2 3

Toothpaste 1

Urine 1 2 3 4

Vomit 1 4 3 2 5 6

Feces 1 4 3 2 5 6

Find the spot source in the first column and read across that row forthe correct method and sequence for spot removal until the spot issuccessfully removed.

Key to Cleaning Methods

Dry Cleaning Fluid — a non-flammable spot removal liquid available in groceryand hardware stores.

Nail Polish Remover — AmylAcetate — often hasbanana fragrance. DO NOTuse if contains acetone.

Detergent Solution — Mix 2cups of cold water and 1/8 teaspoon mild liquid detergent (no lanolin, non-bleach).

Warm Water — luke warm tapwater.

Vinegar Solution — one partWHITE vinegar to one part water.

Ammonia Solution — onetablespoon householdammonia to one cup water.

Spot Removal Kit — availablefrom retail carpet stores or professional cleaners.

Call a Professional — for addi-tional suggestions, specialcleaning chemicals, or thepossibility of removing andrepairing the damagedarea.

I m p o r t a n t

NOTE: Some spills contain chemicals that

may discolor or even damage the carpet

fibers or dyes. If you have doubts about

what caused the spot and how to remove

it, you should contact a professional

carpet cleaner.

Ceramic and Porcelain Tile

Tile

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Normal VariancesShowroom ceramic and porcelain tile samples intend to indicate the color and texture of a given material. The actual product materials are subject to slight variations in dye lot and texture when compared to showroom samples.

Additionally, a variance in shading between field (tile applied to the flat surface) and trim tile (tile usedfor transitions or decoration) is common and should be expected. These materials are manufactured separately and will not be a perfect match.

FadingAll ceramic and porcelain tiles offer resistance against color fading from sunlight, artificial light, loss of glaze and abrasion.

WearIt is possible for damage to occurdue to abnormal wear and tear, suchas dropping or sliding heavy objectsacross the floor, which may causechips or scratches.

BondingTiles 12 inches square or less usually conform to a floors’ irregularities and typically achieve a 100%bond to the floor. When securing large tiles over 13 inches square to an uneven concrete floor it is nor-mal to find some tiles that have a slight hollow sound to them. A bond level of 90% or higher for largertiles is considered an industry standard and in no way jeopardizes the adhesion quality of the tile to the floor.

GeneralBe sure to take care when moving furnitureto avoid scratching your tile. Use floor protectors underneath furniture and heavy objects.

As NeededOnce the tile has been laid and grouted, it is the homeowner’s responsibility to re-caulk areas with heavy water use to prevent damage.

DailySweep or vacuum. Use a suction only vacuum on a regular basis to reduce grit, which can scratch and dull floor finish.

WeeklyClean with a damp mop or a mild detergent.

MonthlyRecaulk areas between the tiles and baseboard if necessary to prevent the entry of water.

Character ist ics


Ceramic and Porcelain Tile

I m p o r t a n t

Harsh abrasive cleaners, metal scrubbers,

acids or acid based cleaners deteriorate the

grout and finish.


Use floor protectors underneath furniture

and heavy objects.


Wax and sealers are not necessary.

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Normal VariancesGrout is a masonry product and varies in color. No two batches of grout will be an exact match. Expectdifferences in shading when repair work is required.

Tile grout will crack from normal settling and movement. Grout cracks will eventually appear and willrequire repair.

JointsCertain product types require spacing to be proportionate to the selected tile type and size. In additionto the type of tile selected, builder specifications and tile material affect the size of the tile joints.

SealingYou can provide temporary stain resistance by applying a manufacturer recommended sealer to thegrout; however, sealers may cause changes in grout color. Sealers can be applied at least one week after installation. This will help prevent damage from moisture trapped in grout joints as well as help maintain proper curing.

CrackingIn spite of preventative measures taken during the construction process, it is normal for the concreteslab, which is under your ceramic tile installation, to expand, contract and settle. This movement maycause hairline cracks to appear which may be transmitted through the tile or grout lines, particularlywhere ceramic tiles has been installed over a concrete expansion joint.

See care and maintenance instructions for ceramic and porcelain tile.

Character ist ics


Grout

Notes

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Countertops

Count ertops

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Normal VariancesEngineered stone is made of quartz and combines the unusual light play and depth of quartz crystals with exceptional clarity in a broad range of radiant colors. Quartz is one of the hardest naturally occurring materials.

The samples used to make selections are only representative of the materials that you will receive.Actual materials may vary from showroom samples.

At All TimesClean engineered stone with a damp cloth or sponge using a mild nonabrasive household cleaner, orwith the manufacturer’s recommended cleaner. Rinse well and dry with a soft cloth.

Even though most engineered stone is resistant against scratching and scorching, we recommendusing a wooden or plastic cutting board while cutting and trivet or hot pad for placing hot items on thecountertops.

Do not use cleaning products that contain vinegar, abrasives orany ammonia-based cleaners such as Windex. These productswill dull the luster of your stone. Do notuse retail grout cleaners or bathroomcleaners on your stone.

WeeklyUse a sponge or damp cloth, clean witha mild PH neutral detergent. Usingexcessive amounts of cleaner or soapmay leave a film and cause streaks.Make sure to rinse thoroughly and buff dry with a clean soft cloth for enhanced shine. The manufacturercan also suggest other routine cleaning agents appropriate for your type of stone.

For a more thorough cleaning, any multi-purpose cleanser and a scouring pad will remove spots andstains not resolved by daily cleaning. Remember to rinse thoroughly, and dry with a soft cloth after each cleaning.

AnnuallyRegularly inspect and maintain the silicone-caulked areas, such as where the backsplash and the countertop meet, to prevent any potential discoloration or separation over the lifetime of the product.

Character ist ics


Engineered Stone Countertops

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You do not need to seal engineered stone.

Silestone® and Zodiac® are brand names

for engineered stone.

Normal VariancesNatural stone is a product of nature. Natural color and veining will vary from one piece to another, orvary from area to area within the same piece.

All natural stone products may contain surface pitting, sprawling, and fissures, which are representative of the natural characteristics of all varieties of stone.

The samples used to make selections are only representative of the materials that you will receive.Actual materials may vary from showroom samples.

At All TimesClean natural stone with a damp cloth orsponge using a mild nonabrasive householdcleaner or with the manufacturer’s recom-mended cleaner. Always make sure thelabel specifically indicates that the productis safe for use on natural marble or othernatural stones. Rinse well and dry with asoft cloth.

Regularly inspect and maintain the silicone-caulked areas,such as where the backsplash and the countertop meet, to prevent any potential discoloration or separation over the lifetime of the product.

Do not cut directly on countertops. Always use a wooden or plastic cutting board to protect the surface.

Never use highly aggressive cleaning agents that have high alkaline/PH levels, such as oven or grillcleaners. Never use strong chemicals that contain trichlorethane or methylene chloride, such as paintremovers or strippers.

Do not use cleaning products that contain vinegar, abrasives or any ammonia-based cleaners such as Windex. These products will dull the luster of your stone. Do not use retail grout cleaners or bathroom cleaners on your stone.

WeeklyThe use of soapy water is adequate for general cleaning.For a more thorough cleaning, any multi-purposecleanser and a scouring pad will remove spots andstains not resolved with daily cleaning. Remember torinse thoroughly and dry with a soft cloth after eachcleaning.

AnnuallyInspect and, if necessary, regrout tile joints as normal shrinkage may cause separation. Reseal naturalstone surfaces as needed.

SealerEach type of stone has its own level of porosity; therefore, some are more susceptible to staining thanothers. Applying a sealer is your best protection against stains.

Character ist ics


Natural Stone Slab

I m p o r t a n t

Acidic foods such as lemons, tomatoes and

soda can cause damage by changing the

color of your stone. Also, protect your

stone from oil-based products such as olive

and cooking oil, and oil-based cosmetics,

which can stain your countertop.

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Using a stone sealer will enhance the stain

resistance and ease of cleaning.

Normal VariancesSolid surface products are generally acrylic compounds and are known for their ease of maintenanceand their ability to be resurfaced if needed.

The finish on solid surface countertops is matte/satin and all solid surface sinks and bowls have a matte/satin finish.

Solid surface products are prone to scratching and denting under normal use conditions.

At All TimesClean with warm water and a mild dishsoap or ammonia based cleanser. Rinsethoroughly and dry with a soft cloth.

Do not use your new countertop as a cutting board; it will show marks if cutting directly on the surface. Always use a wooden or plastic cutting board to protect the surface.

Do not expose the surface to excessive heat. Always use heat trivets or hot pads when placing hot objecton any surface.

As NeededFor general daily cleaning, simply use soapy water or an ammonia-based cleaner. For a more thorough cleaning, use a damp cloth and any non-abrasive household detergent

StainsFor difficult stains, apply an abrasive cleaner and buffwith a scrubbing pad using a circular motion. Useabrasive cleaners with caution and for difficult stains only.

To disinfect, wipe surface with diluted householdbleach (1 part water/1 part bleach).

In all instances, rinse thoroughly and dry with a soft cloth.

MonthlyInspect the surface of your countertop for any minor cuts or scratches. If needed, you may use a fine-grit sanding pad to remove them. Make sure the sanding pad is no lower than 1000 grit. Always rinsethoroughly and dry after sanding. Finish with an abrasive cleaner and a scrubbing pad until the surfaceis completely smooth. Refer to your manufacturer’s instructions for guidance in this process.

Character ist ics


Solid Surface Countertops

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Sealing is not required for solid surface

products.

Corian® is a brand name for solid surface.

I m p o r t a n t

Do not expose your countertop to nail

polish remover, oven cleaners, drain

cleaners, lacquer thinner, turpentine,

acetone or paint remover, as they will

damage the surface. If a spill does occur,

quickly flush the surface with water and

inspect the area.

Natural Stone

Stone

15

Normal VariancesShowroom natural stone samples are intended to be representative only of the color, veining and texture of a given material. The following products are considered natural stone: granite, marble, travertine, limestone, onyx, slate or flagstone. As a product of nature, they have individual characteristicsfound common in organic materials, and may vary in color, pattern and texture from one piece toanother and from one lot to another based on the availability of raw materials. No two pieces are alike.

Fill and polish variations are also common and contribute to enhancing the natural beauty of the stone.

HoningThe process of honing a stone includes filling the voids that naturally occur in stone. In time, this fillerwill begin to chip away or fall out completely. It is considered part of the normal maintenance to refillvoids.

SealerEach type of stone has its own level of porosity; therefore, some are more susceptible to staining thanothers. Applying a sealer is your best protection against stains.

At All TimesUse neutral cleaners, conditioning cleaners, and mild liquiddish detergents.

Dust mop or sweep on a regular basis toreduce the dirt and grime that can scratch and dull the finish of the floor.

Always use a suction only vacuum whenchoosing to sweep with a vacuum.

Take care when moving heavy objects across floors to avoid scratching or chipping.Use floor protectors under furniture and table legs to guard your floor against damage.

Use proper floor mats or area rugs on either side of exterior entrances to help collect loose dirt before it reaches your stone floor. Proper maintenance of these mats is also very important for preventingexcessive soil from entering your home. Clean mats often and replace them when needed.

We do not recommend stone soap. This type of soap can leave a hard to remove deposit on the surface.

Don’t use abrasive cleaners. They will dull the finish of natural stone.

Please keep in mind that after installation of your natural stone tile, it is your responsibility to maintainproper caulking in heavy water-use areas to prevent damage.

Character ist ics


Natural Stone

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I m p o r t a n t

Don’t use cleaners containing lemon,

vinegar or other acids to clean your stone

floor. They can severely damage the finish.

WeeklyDamp mop your stone floor on a regular basis to help maintain its beauty. Manufacturers can recommend specialty products designed for use on stone floors. Besure to rinse the floor thoroughly and dry the surfacewith a soft, clean cloth.

Avoid the use of excessive cleaner or soap.This may leave a film or cause streaks.

As NeededUse a wet mop on floors and a soft whitecloth on countertops with a mild PH neutral detergent.

Be sure to blot spills immediately. Use a neutral PHdetergent or pure soap for spills or periodic completecleaning. Be sure to rinse the floor thoroughly and drythe surface with a soft, clean cloth.

Natural Stone

I m p o r t a n t

Always make sure the label specifically

indicates that the product is safe for use

on the type of stone selected for the home.


A vacuum cleaner can be very helpful,

especially on textured floors, but make

sure it is in good condition and does not

have a beater bar, which tends to scratch

your floor. Vacuum cleaner attachments

are useful in hard to reach areas.

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Notes

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Vinyl

Vinyl

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Normal VariancesShowroom vinyl samples intend to be representatives only of the color and texture of a given material.The actual product materials are subject to subtle variations when compared to show-room samples.

DurabilityMost vinyl flooring will not rip, gouge or wear through with normal household use. When movingappliances and heavy furniture, use plywood or hardwood panels and “walk” the furniture or applianceacross the floor. Rollers under appliances are meant only to roll straight forward or backward. Also, beaware that high heel shoes can do damage to vinyl flooring.

DiscolorationYellow discoloration may occur when vinyl is exposed toasphalt, tar, oil, or driveway sealers from foot traffic. Extremeexposure to sunlight may cause fading or discoloration.

Affects of HeatHot items dropped on the floor may permanently mark the floor. Heat producing appliances, such as ranges and dryers, may discolor the vinyl underneaththem.

General Guidelines Remove spills immediately. Place floormats at exit and entry points to avoid track-ing in dirt and grime.

Use proper protective pads on furniturelegs. Vinyl flooring products are suscepti-ble to various forms of surface damagewhen not properly cared for.

Do not use waxes or polishes of any kind,as they will not adhere to the floor.

As NeededTo bring back shine, buff lightly or apply a thin coat of vinyl dressing. Manufacturer recommendeddressings can be purchased at most sheet vinyl outlets.

Homeowners are responsible to maintain caulking in heavy water use areas.

For high traffic areas, remove dust and grit particles when necessary by sweeping or vacuuming. Don’tuse a vacuum with a beater bar as it may scratch your floor.

WeeklyWith a damp mop, clean once a week using clean warm water or a cleaner recommended by the manufacturer.

Character ist ics


Vinyl


It is best to draw your draperies during

periods of peak exposure.

Rubber backed mats and some household

products may potentially cause yellowing.

Most vinyl flooring will not permanently

stain or scuff from shoes.

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I m p o r t a n t

To avoid possible scratching or dulling of

your vinyl floors, do not use bleaches,

abrasive cleaners such as steel wool, soap-

based detergents, or scouring powder.

Wood

Wood

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Normal VariancesWood is an organic product and has variations in color, grain,pattern and texture. Mineral streaks and knots normally occurin the original materials and are not considered defects. Woodfloors should not be expected to have auniform appearance.

Hardwood will have minor splits, chips,cracks and rounded corners. All woodflooring is vulnerable to scratching.Scratches and indentations on woodfloors are considered a part of normal wear.

Color FluctuationIt is important to be aware that certain species of hardwoods, including but not limited to Cherry,Brazilian Cherry, Amendoim, Eucalyptus, and Teak will be considerably lighter than the samples youmay have used for the selection process. Certain wood species will darken with exposure to light and willachieve their full beauty over approximately 12 months.

Maple, as well as other light colored woods, experiencehigh visibility of dust, dirt, and other matter thatsettles into cracks.

Homerwood is known to contain several knotholesand these are considered part of its natural beauty.

Expansion and ContractionDue to natural characteristics with wood, the individual pieces may expand and contract; this is a fargreater issue with maple flooring. Climate conditions vary, also affecting the degree to which woodflooring may expand and contract.

■ Low humidity will increase the occurrence of cracks. A humidifier will help reduce shrinkage

■ High humidity will increase the occurrence of cupping and warping

The optimum humidity level, which can be obtained through your HVAC system, is 55- 65% humidity.

Cupping and WarpingSolid hardwood boards wider than 2 ¼" are susceptible to cupping and warping due to unavoidable moisture and humidity in your home. This is a natural reaction to solid wood.

Scratches/DentsAs extra protection against damage, always cover furniture and table legs with floor protectors. Also,take care when moving heavy objects across your floor to avoid scuffing. Do not drag furniture or otherheavy objects across a wood floor without proper padding underneath. Stiletto heels can cause dentsand scratches. Domestic pets can also cause scratching on wood flooring.

Knot FillerSmall knots and imperfections are to be expected. The knots will be filled with latex filler. In mostcases, the filler will be darker than the wood color.

Character ist ics

Wood

22


You will need to move rugs and furniture

from time to time to avoid having areas

considerably lighter than others. In the

event that this happens, it will blend in

time with exposure to light.

I m p o r t a n t

It is the home owner’s responsibility to

ensure that the flooring selection matches

with other wood products in the home

such as cabinets, stair railings, trim and

moldings.

At All TimesVacuum or sweep, especially in high traffic areas. This will keep the floor looking its best.

Wipe up spills immediately to avoid spotting and staining.

Sweep your floor regularly to pick up grains of dirt and otherparticles. A vacuum cleaner, without a beater bar, can be helpfulin between planks and other hard to reach areas.

Place proper floor mats at each entryway to collect excessivemoisture and dirt that could be tracked into your home. The tinyparticles in dirt act like sandpaper and will scratch your floor.

Use area rugs in areas of heavy traffic to prevent excessive wear.

Avoid using rubber-backed or non-ventilated mats or rugs as they can damage your floor-instead usemats made especially for hardwood floors and remember to shake them out regularly as well aspromptly replace them when needed. In addition to entryways, be sure to place mats in any areaswhere there is heavy water use, such as near a kitchen sink or bathtub.

Avoid the use of water directly on wood floor. Do not use ammonia or oil soaps on your wood floor, asthey will dull the finish.

Do not use ammonia cleaners or oil soaps on a wood floor, as they will dull the finish and performanceof your floor. These products may affect the ability to recoat your floor later.

WeeklyAny floor with a urethane finish requires specialcleaners that will not leave a film or residue. A regularhardwood floor cleaner is useful in removing occasionalscuffs or heel marks. Spray on lightly and use a clean,soft cloth. Sticky spots can be cleaned with a damptowel or sponge.

Techniques for deeper cleaning vary depending on the installation and finish of your hardwood floor.

For “Finish in Place” hardwood floors, use an 8"x14" terrycloth-covered mop with a rotating head thatmakes cleaning corners, under cabinets and along base boards an easy task. The cleaner recommendedby your manufacturer will safely remove tough stains and spills without dulling the finish on your new floor.

Manufacturers of “Pre-finished” hardwood floors recommend using their own products for routinemaintenance, specifically designed for their floors. Your design consultant can give you more information on these cleaners.

As NeededIf your floor is showing excessive wear beyond normal cleaning, you may want to consider screeningand recoating. Screening is the process used to abrade the polyurethane finish that is currently on thefloor. Fresh coats of urethane are then applied. When needed, screening and recoating will rejuvenateand prolong the life of your floor. For more information, please refer to your specific manufacturer’swarranty.


Wood

23

I m p o r t a n t

Wood floors should never be waxed.

Notes

24

Window Coverings

WindowCoverings

25

Normal VariancesShowroom samples intend to indicate the color and weight of a given material. The actual productmaterials are subject to slight variations in dye lot when compared to showroom samples.

Wood window coverings will exhibit some slight warpage. Natural wood characteristics such as grain,knots, mineral marks, etc. are normal with a wood product and are not considered defects.

SunlightAll fabrics can lose original intensity after prolonged exposure to the sun. Also, when left for extendedperiods in direct sunlight, plastics tend to yellow or crack.

As NeededMost shades and blinds can be spot cleaned with a soft cloth orsponge moistened, not saturated, with lukewarm water. A milddetergent can be used if needed. Refer toyour manufacturer’s care and cleaningguide to determine the best method foryour type of window covering.

WeeklyRegular dusting with a dry, soft, clean cloth or feather duster will help maintainthe like-new appearance of most blinds,shutters, shades, shadings, and sheers.

At All TimesShades and sheers should be placed in a well-ventilatedarea where they can quickly dry if they become dampfrom excessive moisture or humidity.

Wood shutters and blinds should be immediately wipeddown with a dry, soft cloth if they become damp.

Faux Wood Blinds, Synthetic Shutters and Aluminum BlindsFor regular cleaning, lightly vacuum with an upholstery attachment.For soil removal, use a sponge with a mild detergent and warm water solution and blot dry.

Vertical Blinds

Vinyl Louvers■ Regularly dust or vacuum with an upholstery attachment

■ For soil removal, sponge with a mild detergent and warm water solution and blot dry

■ Louvers may be removed and immersed in water

■ If a thin film of mild detergent is left on louvers, static electricity will be eliminated

Character ist ics


Window Coverings

I m p o r t a n t

Do not use abrasive cleaners, chemical

solvents or ammonia cleaners, as they

will scratch or damage the surface.

Do not use magnetic cleaners, such as a

dusting mitt, on any room-darkening fabric.

It will damage the backing of the fabric.


To reduce static cling and help repel dust,

wipe the product with dryer sheets.

26

Fabric Louvers■ Regularly dust or vacuum with an upholstery attachment

■ For soil removal, sponge with a mild detergent and warm water solution (or dry fabric cleaner) and blot dry

■ Do not immerse in water or dry clean

All Wood ProductsClean using a dry and soft feather duster, clean cloth, dust cloth or dusting mitt. A vacuum with thesoft brush attachment can also be used.

Ultrasonic cleaning or use of chemical solvents and scrubbing cleansers are not recommended. They will damage the product.

Protect all fine wood products from exposure to steamor high moisture areas, rain or outside irrigation systems, to ensure their long life.

Wood BlindsFor regular cleaning, lightly vacuum with an upholsteryattachment.

Soil Removal Painted Finish: clean with a soft, damp cloth. Stained Finish: treat with lemon oil or other wood preservative.

Cloth TapesSpot-cleaning with fabric cleaning wipes found at your grocery store is recommended for all tapes.These will typically not leave a stain or discolor the tapes. We suggest a cleaning test on the underneathside of the blind where the tape wraps around the bottomrail where any stain would be the least visible.

100% polyester tapes can be spot-cleaned with cool distilled water using a clean white cloth. Support the trimfrom behind using another clean cloth that is dry. Use agentle blotting action to clean the spot or soiled area.Rinse by blotting with clean distilled water. Let air dry.

Window Coverings

27

I m p o r t a n t

When cleaning any window, spray glass

cleaner on a cloth rather than spraying

directly on the window. This will prevent

damage to the wood finish by splattering

cleaner.

I m p o r t a n t

If the tape is shiny or has a luster, do not

use water. It is most likely rayon or acetate.

The result will be a water stain. Wipes are

the best for all fiber contents.

Woven Wood Shades

Regular Cleaning Occasional light vacuuming with a brush attachment should keep shades clean.

Wood Shutters

Regular Cleaning Occasional light vacuuming with a brush attachment should keep shades clean.

Soil Removal Minor Soiled Areas: Clean with warm water using a clean cotton cloth. Dry with a second cleancotton cloth.

More Severe Soiling: Use a mild detergent diluted to a 5% solution with room temperature water. Clean with a clean cotton cloth. Wipe area with clean water to remove any detergent residue and drywith a clean cotton cloth.

Cellular Shades

Regular CleaningDust with a feather duster and/or lightly vacuum fabric with an upholstery attachment.

Soil RemovalSponge with a mild detergent and warm water solution and blot dry. (Extra care should be used when cleaning blackout fabrics, as the fabrics could become permanently creased.)

Do not use strong detergents or spot removers. Dry cleaning is not recommended. Due to the differences in ultrasonic cleaning operators, we do not recommend this method of cleaning.

Roman Shades

Regular CleaningRemove the shade from its window; open it and lay out on a clean, flat surface. If the shade is dusty,vacuum with an upholstery attachment.

To clean fingerprints or soiled spots, use an aerosol spray foam upholstery or fabric cleaner. Spray thefoam cleaner over the entire area to be cleaned. Immediately scrub the area with a clean damp sponge(back and forth gently) until the stains are removed. Be careful not to crush or wrinkle the fabric.Remove excess water from the fabric by patting with aclean, dry towel. Hang the shade up when completely dry.

Window Coverings

28

I m p o r t a n t

Do not use strong detergents or spot

removers. Dry cleaning is not recommended.

Due to the differences in ultrasonic cleaning

operators, we do not recommend this

method of cleaning

Manufacturer Product Contact Information3M ..............................................................1.888.3MHELPSAnderson Hardwood Floors ......................1.864.833.6250Arizona Tile ................................................1.480.893.9393Armstrong ...................................................1.800.233.3823Beaulieu ......................................................1.800.267.6638Bruce ...........................................................1.800.233.3823Cardell .........................................................1.210.225.0290Corian ..........................................................1.800.906.7765DalTile .........................................................1.214.398.1411Design Materials, Inc. ...............................1.800.999.TILE Dixie ............................................................1.866.873.2875Emser Tile ...................................................1.310.387.8652Fabrica .........................................................1.800.854.0357Harris Tarkett ..............................................1.423.979.3700Hartco ..........................................................1.800.233.3823

Honeywell AnsoNylon ...............................1.800.441.8185Hunter Douglas ..........................................1.800.789.0331Kährs International Inc. .........................1.800.800.KAHRKarastan .......................................................1.800.234.1120Mannington ................................................1.800.482.9527Masland .......................................................1.800.633.0468Mohawk .......................................................1.800.266.4295Scotchguard .................................................1800.433.3296Shaw ............................................................1.800.441.7429Silestone ......................................................1.866.268.6837Solutia / Weardated: ....................................1.800.633.3208Springs ........................................................1.888.926.7888Stainmaster ..............................................1.800.4DUPONTTuftex ...........................................................1.800.441.7429WilsonArt ....................................................1.800.433.3222

Inside Front Cover Right Pocket

Progress Lighting 701 Millennium Blvd.

Greenville, South Carolina 29607 www.progresslighting.com

Care & Maintenance Instructions For Progress Products

Progress Lighting Fixtures are designed and manufactured to conform to Underwriters Laboratory (UL), Canadian Standards Association (CSA), and the National Electrical Code (NEC). These fixtures are also tested in laboratory conditions for durability of finish and performed beyond the industry standards. Different geographical areas, displaying a variety of atmospheric weather conditions, affect the longevity of the fixture’s finish, especially on outdoor fixtures. The customer must follow specified maintenance instructions that are critical and helpful in extending the life of your quality lighting fixtures.

Inspection As part of your walk-through before closing, please inspect all fixtures to ensure no damage has occurred during installation. Damage to the lacquer coating, such as scratches, use of cleaning solvents, or other types of surface disruptions can dramatically accelerate the tarnishing of our quality finish.

For Brass Fixtures All brass fixtures are protected with a quality coat of clear lacquer. If this protective coating is eroded or damaged by atmospheric conditions or cleaning procedures, the brass finish will tarnish due to oxidation and will be difficult to bring back to its original condition. __________________________________________________________________________________

For Polished Metal Fixtures

Do Clean your fixture, on a regular basis,

with a soft cloth using plain water or a mild detergent soap.

Use a non-abrasive paste/liquid wax to provide extra protection, if desired (Turtle Wax or other non-abrasive car wax).

Make sure any cleaning or polishing cloth is free of abrasive material.

Do Not Don’t use any abrasive materials or

cleaners.

Don’t use any products with ammonia/alcohol.

Don’t use any glass or general purpose cleaners, as most have chemicals which will damage the lacquer coating. (“Pledge”, “Windex”, “Endust”, “Glass Plus”, “Fantastic”, and “409” are some examples).

For Painted Fixtures

Do Clean your fixture, on a regular basis,

with a dry soft cloth or if necessary with a soft cloth using plain water or mild detergent soap.


cleaners.

Don’t use any products containing ammonia or alcohol.

Don’t clean your fixture using a rough textured cloth.

____________________________________________________________________________________

For Fluorescent Fixtures

Do Remove lens and Fluorescent bulbs

from the fixture.

Clean your fixture, including bulbs, lens and any reflective surface with a soft dry cloth or if necessary with a soft cloth slightly dampened with plain water or a mild dish washing detergent.

Replace the bulbs and lens.


cleaners.

Don’t use any products containing ammonia or alcohol.

Don’t use a rough textured cloth to clean any component on your fixture.

General Care Care and Precautions Use coasters under all glasses, particularly those containing alcohol or citrus juices. Many common foods and drinks contain acids that will etch or dull the surface of many stones. Do not place hot items directly on the stone surface. Use trivets or mats under hot dishes and placemats under china, ceramics, silver or other objects that can scratch the surface. Cleaning Procedures and Recommendations Floor Surfaces Dust mop interior floors frequently using a clean non-treated dry dust mop. Sand, dirt and grit do the most damage to natural stone surfaces due to their abrasiveness. Mats or area rugs inside and outside an entrance will help to minimize the sand, dirt and grit that will scratch the stone floor. Be sure that the underside of the mat or rug is a non-slip surface. Normally, it will take a person about eight steps on a floor surface to remove sand or dirt from the bottom of their shoes. Do not use vacuum cleaners that are worn. The metal or plastic attachments or the wheels may scratch the surface. Other Surfaces Clean stone surfaces with a few drops of neutral cleaner, stone soap (available at hardware stores or from your stone dealer) or a mild liquid dishwashing detergent and warm water. Use a clean rag mop on floors and a soft cloth for other surfaces for best results. Too much cleaner or soap may leave a film and cause streaks. Do not use products that contain lemon, vinegar or other acids on marble or limestone. Rinse the surface thoroughly after washing with the soap solution and dry with a soft cloth. Change the rinse water frequently. Do not use scouring powders or creams; these products contain abrasives that may scratch the surface. Bath and Other Wet Areas In the bath or other wet areas, soap scum can be minimized by using a squeegee after each use. To remove soap scum, use a non-acidic soap scum remover or a solution of ammonia and water (about 1/2 cup ammonia to a gallon of water). Frequent or over-use of an ammonia solution may eventually dull the surface of

the stone. Vanity Top Surfaces Vanity tops may need to have a penetrating sealer applied. A good quality marble wax or non-yellowing automobile paste wax can be applied to minimize water spotting. Food Preparation Areas In food preparation areas, the stone may need to have a penetrating sealer applied. Check with your installer for recommendations. If a sealer is applied, be sure that it is non-toxic and safe for use on food preparation surfaces. If there are questions, check with the sealer manufacturer. Outdoor Pool & Patio Areas In outdoor pool, patio or hot tub areas, flush with clear water and use a mild bleach solution to remove algae or moss. Stone Identification Know Your Stone Natural stone can be classified into two general categories according to its composition: siliceous stone or calcareous stone. Knowing the difference is critical when selecting cleaning products. Siliceous stone is composed mainly of silica or quartz-like particles. It tends to be very durable and relatively easy to clean with mild acidic cleaning solutions. Types of siliceous stone include granite, slate, sandstone, quartzite, brownstone and bluestone. Calcareous stone is composed mainly of calcium carbonate. It is sensitive to acidic cleaning products and frequently requires different cleaning procedures than siliceous stone. Types of calcareous stone include marble, travertine, limestone and onyx. What may work on siliceous stone may not be suitable on calcareous surfaces. How to Tell the Difference A simple acid sensitivity test can be performed to determine whether a stone is calcareous or siliceous. You will need about 4 oz. of a 10%solution of muriatic acid and an eye-dropper. Or you can use household vinegar and an eyedropper. Because this test may permanently etch the stone, select an out of the way area(a

corner or closet) and several inches away from the mortar joint. Apply a few drops of the acid solution to the stone surface on an area about the size of a quarter. If the stone is calcareous, the acid drops will begin to bubble or fizz vigorously. If little or no reaction occurs, the stone can be considered siliceous. Rinse the area thoroughly with clean water and wipe dry. This test may not be effective if surface sealers or liquid polishes have been applied. If an old sealer is present, chip a small piece of stone away and apply the acid solution to the fractured surface. CAUTION: Muriatic acid is corrosive and is considered to be a hazardous substance. Proper head and body protection is necessary when acid is used. Stone Finishes A polished finish on the stone has a glossy surface that reflects light and emphasizes the color and marking of the material. This type of finish is used on walls, furniture tops and other items, as well as floor tiles. A honed finish is a satin smooth surface with relatively little light reflection. Generally, a honed finish is preferred for floors, stair treads, thresholds and other locations where heavy traffic will wear off the polished finish. A honed finish may also be used on furniture tops and other surfaces. A flamed finish is a rough textured surface used frequently on granite floor tiles. Stone Colors and Appearance Granites and marbles are quarried throughout the world in a variety of colors with varying mineral compositions. In most cases, marbles and granites can be identified by visible particles at the surface of the stone. Marble will normally show "veins" or high concentrations. The minerals in granite will typically appear as small flecks distributed uniformly in the stone. Each type of stone is unique and will vary in color, texture and marking. Sandstones vary widely in color due to different minerals and clays found in the stone. Sandstone is light gray to yellow or red. A dark reddish brown sandstone, also called brownstone, has commonly been used in the northeastern United States and eastern Canada. Bluestone is a dense, hard, fine-grained sandstone of greenish-gray or bluish-gray color and is quarried in the eastern United States. Limestone is a widely used building stone with colors typically light gray, tan or buff. A distinguishing characteristic of many limestones is the presence of fossils that are frequently visible in the stone surface. Slate is dark green, black, gray, dark red or multi-colored. It is most commonly used as a flooring material and for roof tiles and is often distinguished by its distinct cleft texture. Stains Spills and Stains Blot the spill with a paper towel immediately. Don't wipe the area, it will spread

the spill. Flush the area with plain water and mild soap and rinse several times. Dry the area thoroughly with a soft cloth. Repeat as necessary. If the stain remains, refer to the section in this brochure on stain removal. Stain Removal Identifying the type of stain on the stone surface is the key to removing it. If you don't know what caused the stain, play detective. Where is the stain located? Is it near a plant, a food service area, an area where cosmetics are used? What color is it? What is the shape or pattern? What goes on in the area around the stain? Surface stains can often be removed by cleaning with an appropriate cleaning product or household chemical. Deep-seated or stubborn stains may require using a poultice or calling in a professional. The following sections describe the types of stains that you may have to deal with and appropriate household chemicals to use and how to prepare and apply a poultice to remove the stain. Types of Stains and First Step Cleaning Actions OIL-BASED (grease, tar, cooking oil, milk, cosmetics) An oil-based stain will darken the stone and normally must be chemically dissolved so the source of the stain can be flushed or rinsed away. Clean gently with a soft, liquid cleanser with bleach OR household detergent OR ammonia OR mineral spirits OR acetone. ORGANIC (coffee, tea, fruit, tobacco, paper, food, urine, leaves, bark, bird droppings) May cause a pinkish-brown stain and may disappear after the source of the stain has been removed. Outdoors, with the sources removed, normal sun and rain action will generally bleach out the stains. Indoors, clean with12% hydrogen peroxide (hair bleaching strength) and a few drops of ammonia. METAL (iron, rust, copper, bronze) Iron or rust stains are orange to brown in color and follow the shape of the staining object such as nails, bolts, screws, cans, flower pots, metal furniture. Copper and bronze stains appear as green or muddy-brown and result from the action of moisture on nearby or embedded bronze, copper or brass items. Metal stains must be removed with a poultice.(See section on Making & Using a Poultice) Deep-seated, rusty stains are extremely difficult to remove and the stone may be permanently stained.

BIOLOGICAL (algae, mildew, lichens, moss, fungi) Clean with diluted (1/2 cup in a gallon of water) ammonia OR bleach OR hydrogen peroxide. DO NOT MIX BLEACH ANDAMMONIA! THIS COMBINATION CREATES A TOXIC AND LETHAL GAS! INK (magic marker, pen, ink) Clean with bleach or hydrogen peroxide (light colored stone only!) or lacquer thinner or acetone (dark stones only!) PAINT Small amounts can be removed with lacquer thinner or scraped off carefully with a razorblade. Heavy paint coverage should be removed only with a commercial "heavy liquid" paint stripper available from hardware stores and paint centers. These strippers normally contain caustic soda or lye. Do not use acids or flame tools to strip paint from stone. Paint strippers can etch the surface of the stone; repolishing may be necessary. Follow the manufacturer's directions for use of these products, taking care to flush the area thoroughly with clean water. Protect yourself with rubber gloves and eye protection, and work in a well-ventilated area. Use only wood or plastic scrapers for removing the sludge and curdled paint. Normally, latex and acrylic paints will not cause staining. Oil-based paints, linseed oil, putty, caulks and sealants may cause oily stains. Refer to the section on oil-based stains. WATER SPOTS AND RINGS (surface accumulation of hard water) Buff with dry 0000 steel wool. FIRE AND SMOKE DAMAGE Older stones and smoke or fire stained fireplaces may require a thorough cleaning to restore their original appearance. Commercially available "smoke removers" may save time and effort. ETCH MARKS Etch marks are caused by acids left on the surface of the stone. Some materials will etch the finish but not leave a stain. Others will both etch and stain. Once the stain has been removed, wet the surface with clear water and sprinkle on marble polishing powder, available from a hardware or lapidary store, or your local stone

dealer. Rub the powder onto the stone with a damp cloth or by using a buffing pad with a low-speed power drill. Continue buffing until the etch mark disappears and the marble surface shines. Contact your stone dealer or call a professional stone restorer for refinishing or re-polishing etched areas that you cannot remove. EFFLORESCENCE Efflorescence is a white powder that may appear on the surface of the stone. It is caused by water carrying mineral salts from below the surface of the stone rising through the stone and evaporating. When the water evaporates, it leaves the powdery substance. If the installation is new, dust mop or vacuum the powder. You may have to do this several times as the stone dries out. Do not use water to remove the powder; it will only temporarily disappear. If the problem persists, contact your installer to help identify and remove the cause of the moisture. SCRATCHES AND NICKS Slight surface scratches may be buffed with dry 0000 steel wool. Deeper scratches and nicks in the surface of the stone should be repaired and re-polished by a professional. Poultices Making and Using a Poultice A poultice is a liquid cleaner or chemical mixed with a white absorbent material to form a paste about the consistency of peanut butter. The poultice is spread over the stained area to a thickness of about 1/4 to 1/2 inch with a wood or plastic spatula, covered with plastic and left to work for 24 to 48 hours. The liquid cleaner or chemical will draw out the stain into the absorbent material. Poultice procedures may have to be repeated to thoroughly remove a stain, but some stains may never be completely removed. Poultice Materials Poultice materials include kaolin, fuller's earth, whiting, diatomaceous earth, powdered chalk, white molding plaster or talc. Approximately one pound of prepared poultice material will cover one square foot. Do not use whiting or irontype clays such as fuller's earth with acid chemicals. The reaction will cancel the effect of the poultice. A poultice can also be prepared using white cotton balls, whitepaper towels or gauze pads. Cleaning Agents or Chemicals OIL-BASED STAINS

Poultice with baking soda and water OR one of the powdered poultice materials and mineral spirits. ORGANIC STAINS Poultice with one of the powdered poultice materials and 12% hydrogen peroxide solution (hair bleaching strength) OR use acetone instead of the hydrogen peroxide. IRON STAINS Poultice with diatomaceous earth and a commercially available rust remover. Rust stains are particularly difficult to remove. You may need to call a professional. COPPER STAINS Poultice with one of the powdered poultice materials and ammonia. These stains are difficult to remove. You may need to call a professional. BIOLOGICAL STAINS Poultice with dilute ammonia OR bleach OR hydrogen peroxide. DO NOT MIX AMMO-NIA AND BLEACH! THIS COMBINATIONCREATES A TOXIC AND LETHAL GAS! Applying the Poultice Prepare the poultice. If using powder, mix the cleaning agent or chemical to a thick paste the consistency of peanut butter. If using paper, soak in the chemical and let drain. Don't let the liquid drip. Wet the stained area with distilled water. Apply the poultice to the stained area about1/4 to 1/2 inch thick and extend the poultice beyond the stained area by about one inch. Use a wood or plastic scraper to spread the poultice evenly. Cover the poultice with plastic and tape the edges to seal it. Allow the poultice to dry thoroughly, usually about 24 to 48 hours. The drying process is what pulls the stain out of the stone and into the poultice material. After about 24 hours, remove the plastic and allow the poultice to dry. Remove the poultice from the stain. Rinse with distilled water and buff dry with a soft cloth. Use the wood or plastic scraper if necessary. Repeat the poultice application if the stain is not removed. It may take up to five applications for difficult stains.

If the surface is etched by the chemical, apply polishing powder and buff with burlap or felt buffing pad to restore the surface. Dos and Don'ts DO Dust mop floors frequently DO Clean surfaces with mild detergent or stone soap DO Thoroughly rinse and dry the surface after washing DO Blot up spills immediately DO Protect floor surfaces with non-slip mats or area rugs and countertop surfaces with coasters, trivets or placemats DON'T Use vinegar, lemon juice or other cleaners containing acids on marble, limestone, travertine or onyx surfaces DON'T Use cleaners that contain acid such as bathroom cleaners, grout cleaners or tub & tile cleaners DON'T Use abrasive cleaners such as dry cleansers or soft cleansers DON'T Mix bleach and ammonia; this combination creates a toxic and lethal gas DON'T Ever mix chemicals together unless directions specifically instruct you to do so

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