My Mercedes. My Service. Ensuring complete peace of mind.

The best or nothing. This statement conveys how Mercedes-Benz aspiresto develop and build highly desirable, top-class vehicles. The same passion, pledge and commitment apply to the Mercedes-Benz Service too.The bouquet of world-class After-Sales products will not only attendto every need of your Star but will also redefine the concept of ownership experience with a focus on providing end-to-end customer delight.After all, your Star deserves nothing less than a star treatment.

The service bouquet includes: STAR Ease maintenance packages is a service with a defined maintenance cost and comes with a range of exclusive features. On-Road Assistance provides round-the-clock support across the country. STAR CARE Plus

provides an extended warranty for less than 1% of the cost of the Star. Digital Service Drive is a hassle-free service based on a digital platformand provides freedom to get your car serviced at the click of a button. Premier Express is another innovative service that ensures your Staris taken care of without any delays, in a minimum time.

With such customer-friendly services, it’s not surprising that J.D. Power’s Customer Index ranked Mercedes-Benz as the No.1 among luxury brandin terms of customer satisfaction in India, and that too for two years in a row. What’s more, thanks to ‘One Call, All Answers’ any service related information is now just a call away on 1800 102 9222.

Now don’t just enjoy luxury, experience complete peace of mind too.

STAR Ease Maintenance Packages

Servicing your Star means enjoying complete peace of mind. With the STAR Ease Maintenance Packages, pay a defined cost of maintenance depending on the model, contract period and mileage and say goodbye to spending on service every time. Plus enjoy exclusive features like priority handling, shorter waiting time and quicker processes.

MAINTENANCE PACKAGES

*5th Service is scheduled at 5 years / 75,000 kms, whichever earlier

No mileage restriction under the Compact package

Unlimited PlanOption to choose as per your need, before the5th service* of vehicle

My Choice PlanCoverage from as littleas 2 years going upto 10 years of ownership

Long Term PlanChoose from 9 different packages as per your requirement

Flexi Plan

Compact Package

On board electronics check via XENTRY Diagnosis

Replacement of Engine Oil, Transmission Oil, Brake Fluid and Coolant

Replacement of Oil Filter, Air Filter, Cabin Filter and Transmission Filter

Tenure: 2 years, 3 years, 4 years, 5 years, 10 years

Compact Plus Package

On board electronics check via XENTRY Diagnosis

Replacement of Engine Oil, Transmission Oil, Brake Fluid and Coolant

Replacement of Oil Filter, Air Filter, Cabin Filter and Transmission Filter

Wheel Alignment and Balancing

Replacement of Brake Discs and Brake Pads (front and rear)

Replacement of Wiper Blades

Tenure/Mileage: 3 years/30K kms, 3 years/60K kms, 4 years/40K kms, 4 years/80K kms, 5 years/100K kms, 10 years/200K kms,

The Compact Maintenance Package

Enjoy more relaxed motoring in your Mercedes-Benz – with the Compact Maintenance Package. It covers all scheduled maintenance work, as specified by Mercedes-Benz. This makes the Compact Maintenance Package ideal for anyone who values cost transparency and calculability.

Flat rate servicing for your car.

The Compact Service package is available for new vehicles up to a maximum of 10 years of vehicle age without any mileage restriction and for used vehicles up to a maximum of 8 years of age without any mileage restriction.

Included: Replacement of Engine Oil, Engine Oil Filter, Air Cleaner Element, AC Filter, Fuel Filter, Radiator Coolant, Brake Fluid, Transmission Oil & Transmission Oil Filter as per schedule. Topping up of Windshield Washer Fluid, as per requirement. Short Test (STAR Diagnosis), Interior & Exterior Cleaning (Vacuuming), Tyre Rotation, Visual Inspection.

Excluded: Tyres, Replacement of Brake Pads, Brake discs, Brake Wear Sensor, Wiper Blades, Spark Plugs, V-Belt, Wheel Alignment, Wheel Balancing, Accidental Repairs.

The benefits in detail:

Cost security - Absolutely no additional costs for themaintenance of your Mercedes-Benz: every 15,000 kmsor 1 Year.

Safety - Your vehicle is serviced exclusively at authorisedMercedes-Benz service partners – this guarantees servicingof the very highest quality and excellent vehicle reliability.

Convenience - You don’t have to worry about maintenance costs and are guaranteed to stay mobile.

Value retention - Enjoy the satisfaction of knowing thatyou will get a good price if you resell your Mercedes-Benz.

Wear parts renewed with Mercedes-Benz Genuine Parts (Brake Pads, Brake Discs, Wipers, etc.)

Wear

All maintenance work as specified by Mercedes-Benz including replacement of parts(Oil Change, Combination Filter)

Maintenance

To ensure that you enjoy lasting safety and driving pleasure in your new or used Star, we make sure thatyour Mercedes-Benz is always maintained to the highest standard. The Compact Plus Maintenance Package comprises all maintenance work, as well as the replacement of wear parts arising from normal vehicle usage.

There’s no longer any need to worry about maintenance costs and wear-and-tear repairs.

The Compact Service package is available for new vehicles up to a maximum of10 years of vehicle age without any mileage restriction and for used vehicles up toa maximum of 8 years of age without any mileage restriction.

Included: Replacement of Engine Oil, Engine Oil Filter, Air Cleaner Element, AC Filter, Fuel Filter, Radiator Coolant, Brake Fluid, Transmission Oil & Transmission Oil Filteras per schedule, Topping up of Windshield Washer Fluid, as per requirement.Short Test (STAR Diagnosis), Interior & Exterior Cleaning (Vacuuming), Tyre Rotation,Visual Inspection, Replacement of Brake Pads, Brake Discs, Brake Wear Sensor,Wiper Blades if required, Wheel Alignment, Wheel balancing.

Excluded: Tyres, Spark Plugs, V-Belt, Accidental Repairs.

The Compact Plus Maintenance PackageMAINTENANCE PACKAGE

The benefits in detail:

Cost security – All regular maintenance work and the described wear-and-tear repairs are covered in this package.

Safety – You can rely fully on your Mercedes-Benz as it is always in tip-top shape. Your authorised Mercedes-Benz service partner will make sure it is.

Convenience – All your routine maintenance requirements are taken care of, including wear and tear items.

Value retention – Your vehicle is maintained in accordance with the manufacturer’s specifications, while wear parts are replaced with Mercedes-Benz Genuine Parts. This really pays off for you – especially when it comes to reselling.

All maintenance work as specified by Mercedes-Benz including replacement of parts(Oil Change, Combination Filter)

Maintenance

Wear parts renewed with Mercedes-Benz Genuine Parts (Brake Pads, Brake Discs, Wipers, etc.)

Wear

Day or night, city or off-roads, support is right by your side. It is an extensionof the breakdown assistance service provided as standard with your Star.Post the complimentary service, you get an option of extending the service.The comprehensive On-Road Service provides efficient, round-the-clock accidentand breakdown cover, across the length and breadth of the country.

On-Road Assistance

Privileged PickupTaxi service to passengers in case of vehicle immobilisation

Privileged TravelAir fare for onward/return travelin case of immobilisation

Medical Co-ordinationMedical co-ordination in case of accident and injuries to passengers

Mobility BenefitsSupport provided for tire, battery, keys & fuel problems

Legal ConsultationLegal consultation provided if required at accident venue

AccomodationHotel accomodation to passengers in case of vehicle immobilisation

One Point of Contact1800 102 9222

Towage ServiceQuick recovery of your vehicle to the nearest authorised MB dealer

CoverageSupport available at more than 700 locations across India

24x7 ASSISTANCE

Mercedes-Benz cars are equipped with 2 years standard warranty and 1 Year Star Care program (for the 3rd year) as standard. Now customers can also benefit from extended warranty for the 4th year, with absolutely no mileage restriction. What’s more, the program includes the entire range of benefits as the standard warranty.

The STAR CARE Plus (extended warranty program) is available from as low as Rs. 32,000 onwards. Peace of mind starts at 1%* of the cost of your car.

STAR CARE Plus

ExclusivityPriority handling and Express claim processing

FreedomUnlimited mileage coverage

FlexibilityCan be purchased anytime within 36 months

AvailabilityHonored at all authorised Mercedes-Benz dealers across India

BlissTransferrable program enhancing resale valueof Star

SecurityNo unexpected expensesin the 4th year

EXTENDED WARRANTY

* Terms & conditions apply, contact your nearest dealership to know more.

Servicing your Star is the last thing you will ever have to worry about. Digital Service Drive is a transparent, convenient and hassle-free service based on new age technology. This innovative product is rich with customer-friendly features and works around your schedule,so that you will have one less thing to focus on.

Digital Service Drive Digitalservice

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The Digital Service Drive highlights:

Gone are the days when SMS was just sent to remind you of your service due. Now the personalized service reminder SMS will direct you to the online service appointment booking page.

SMS Reminder

1 Get the freedom to speak to your service advisor at your convenience on a video call. Enjoy personal attention and more transparency even while you are not physically presentat the workshop.

Video Calling

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Booking an appointment is now easier than ever. Get real-time availability of time slots at your preferred dealerships and book your appointment in five easy steps.

Online Service Booking

2 Now you can receive estimates on email as well as approve them. Save time while you add convenience to your service experience.

Estimates on email

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No need to stress about the traffic as the workshop comes to your doorstep. Our Car Delivery Executive (CDE) is equipped with a tablet to receive your vehicle and connect you to your Service Advisor for expert advise.

Workshop at your doorstep

3 Your service experience matters a lot. Post the delivery,share your feedback instantly through a tablet.

Feedback6

To book your appointment now scan this QR code or visit www.mercedes-benz.co.in

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Mercedes-Benz India Private Limited: E-3, MIDC Chakan - Phase III, Chakan Industrial Area, Kuruli & Nighoje, Tal: Khed, Pune - 410 501 (India)Toll free No.: 1800 102 9222. e-mail: customerconnect@daimler.com, website: www.mercedes-benz.co.in

Enjoy privileges that are as exclusive and luxurious as the Star.

1800 102 9222One Call - All Answers