Natalie N Lee4022 East Shaffer DriveAliquippa PA 15001 natalienlee@yahoo.com Cell: 724-777-7561

Areas of ExpertiseCustomer ServiceComplaint Handling & ResolutionQC Review

Customer Satisfaction EnhancementClient ServicesPost-Closing

ProcurementTime Management Strategies

Professional ExperienceUnited Lender Services — Pittsburgh, PA 03/10/2014-CurrentAppraisal Quality Control Analyst, Complete written review analysis with recommendations on all appraisal reporting discrepancies and data related concerns.Selected Contributions:

Deliver completed appraisal reporting rebuttals and analysis to clients. Communicate recommendations and revisions requests on reports to appraisers, clients and

other departments. Act as a Quality Control resource regarding Appraisal Practice guideline questions. Obtain complete knowledge and ensure compliance with all laws, regulations, and regulatory

agencies.

PNC Mortgage — Pittsburgh, PA 06/2013-03/10/2014Mortgage Loan Processor, I review the application and associated documentation of the borrower to assure that the compliance regulations have been met by both the originator and the borrower.Selected Contributions: Working hand and hand with the loan officer to secure the original loan agreement. Familiar with reading bank statements, taxes, and income calculating. Helping the borrower through the loan process making it simple.

Equifax Settlement Services — Moon Twp, PA 06/2010-01/2013QC Reviewer and Client Service Rep, Reviewed appraisal documents for accuracy and compliance. Worked with Compass and Chase bank to improve performance and document accuracy.

Selected Contributions: Helped transition the company’s main operating system from Vision to Gators. Exceeded quality and performance quota monthly. Worked with Compass Bank assisting the company in the ability to take on more files and

evaluate appraisers for quality.

AIG Agency Auto Customer Service Rep 10/2005- 06/2010Customer Service Rep II,

Worked directly with agents assisting in policy underwriting and document uploading. Selected Contributions: Complaint Handling and Resolution Daily call handling meeting or exceeded 50 calls per day. Enhancing customer satisfaction by educations agents on available discounts and policy

procedure

National Real Estate Post Closing/Settlement Agent 01/2005-10/2005Post CloserReviewing closing documents for accuracy in Qators operating system. Scanning loan documents Reviewing Loan Documents for Disbursements Prepare the Settlement Statement for Closings Enter Abstract Reports for the Preparation of Titles

Education and TrainingUniversity Of Phoenix (online) CurrentDegree Focus – Business