1. PRINCIPLES OFEFFECTIVECOMMUNICATIONBy Freddie Davis.Press the start button to begin!

2. QUESTION 1 How long does it take to make a first impression5 Minutes1 Minute10 Seconds 20 Seconds 3. WELL DONE! YOU GOT IT CORRECT Making a first impression to a interview is a crucial part of gettingthe job, you have to have a positive attitude and show theemployer that you are responsible and trustworthy in a workingenvironment. 10 Seconds is the amount of time it takes to make afirst impression to someone.Next Question 4. QUESTION 2 Whats a formal way of commination?BlackBerrymessenger Email or FaxInstant messagingText message 5. WELL DONE! YOU GOT IT CORRECT Sending a text as a formal message to another employer isregarded as an informal and casual way of communication andshould not be used for things such as arranging companymeetings or appointments, e-mails or faxs should be used forthis task. Next Question 6. QUESTION 3 What body language is used to show interest?Sitting upstraight SlouchingRelaxedinformally Lying down 7. WELL DONE! YOU GOT IT CORRECT Having the correct body language can give off a positive vibe toyour interviewer and shows that you are interested and keen inthe subject, making sure you dont make small mistakes such asyawning or leaning back on your chair can also make thedifference between job and no job. Next Question 8. QUESTION 4 When are smileys allowed in an emailThroughout the email Only at the endIn a signature Only in the middle of an email 9. WELL DONE! YOU GOT IT CORRECT Putting emoticons in emails is fine as long as they are notoverused and do not distract the recipient from the email, puttingthem at the end of the email would be the best place, but they arenot recommended for use in a formal email at all.Next Question 10. QUESTION 5 What would a smartphone be used for in a business environment?Checking personal emailsPlaying gamesFor company emailsListening to musicand calendars 11. WELL DONE! YOU GOT IT CORRECT Using a smartphone for business use such as storing contactsand calendars can be beneficial to your workload by enabling youto keep in touch when out of the office, this can also be adisadvantage as it can cause abdication to work and an overload. Next Question 12. QUESTION 6 Why should you take regular breaks from work To improveTo chat to fellowconcentrationemployees about theirlevels are reduceweek stressTo get a coffee whenTo play gamestired 13. WELL DONE! YOU GOT IT CORRECT Taking regular breaks refreshes your memory and gives you achance to relax before working again, if you do not take breaks ina workspace then you risk overworking yourself and causinghealth problems. Next Question 14. QUESTION 7 Why is it worth getting someone else to check over your work?To allow them to edit To get a secondit for improvement to opinion on spellingmake you look more and wordingprofessional To show others the To save yourself time. quality of your work 15. WELL DONE! YOU GOT IT CORRECT Having another person check your work can help as they may findspelling mistakes and wrong punctuation that you did not pick upon when creating it, it can also help as others can give feedbackon how to improve for the future. Next Question 16. QUESTION 8 Why should desks be ergonomic? To relax the user and make them To reduce the risk of feel more at home RSI To allow the user to work longer To cause the user hours at onceless stress whenworking 17. WELL DONE! YOU GOT IT CORRECT A desk needs to be ergonomic so the user does not have anyhealth problems that can effect their work or their personalhealth, many desks and chairs have this design but prices can bea premium. Next Question 18. QUESTION 9 Why should noise in working environments be kept low?To stop people from talkingTo give people time toabout their weekendrest when workingTo stop rumours To allow people to spreading concentrate easier 19. WELL DONE! YOU GOT IT CORRECT Most people find it difficult to work on noisy conditions and find itallot easier to focus and make sure that their work is to a highstandard, rules need to be put in a workplace to ensure that noiseis kept to a minimum. Next Question 20. QUESTION 10 Why should a letter be laid out in the appropriate format To give a professional approach to your workTo make your bosshappyTo give people theTo allow forimpression thateasier readingyou are high up ina company 21. WELL DONE! YOU GOT IT CORRECT Having a good layout in a letter makes your letter look moreprofessional and formal, this can increase the level of respect thatthe recipient will give you. Finish! 22. FINISHED! Good job, you have finished the game!Finish!