my presentation to icert in orlando florida 10/26/14
DESCRIPTION
Next Generation 9-1-1 Networks are real, and happening here as well as NG1-1-2 networks in the EU. Detailed situational awareness from the enterprise is ready to feed these new networks with additional data that they have never before seen. Public Safety solutions at the PSAP need to understand the value this new data stream will provide, and those providing technology need to embrace it.TRANSCRIPT
NG9-1-1 Next Generation Emergency Services
Where WE need to go . . . And how WE get there
Mark J. Fletcher, ENP (Fletch)Chief Architect – Worldwide Public Safety Solutions
[email protected] +1 908 848-2602
Twitter: @Fletch911
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1860 1880 1900 1920 1940 1960 1980 2000 2020 2040
Past 5 Years
INFLECTIONPOINT
Emergency Services Technology
45 Years of Public Safety Technology Stagnation
134 Years of Communications Technology Innovation
© 2014 Avaya Inc. All rights reserved. 3
E9-1-1 Fundamentals
Where is the caller?– PHONE NUMBERS NO LONGER EQUAL LOCATION?
What PSAP does the caller need to reach?– 9-1-1 IS VERY REGIONALIZED
How do I manage user mobility?– MY USERS MOVE, A LOT!
DO I EVEN NEED PS-ALI
DATABASE MANAGEMENT?
HOW DO I CONNECT TO
REMOTE PSAPS?
HOW DO I UPDATE THE ROUTING
AND PSAP INFORMATION?
$$$
$$$
$$$
© 2014 Avaya Inc. All rights reserved. 44
The NETWORK Problem
9-1-1 is based on 1970’s technology: – Telephone Number (TN) presentation to
the network for routing instructionsCitizen
555-1234
Public Safety
Agency“A”
Public Safety
Agency“B”
Public Safety
Agency“C”
SRDB*555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C
*Selective Router Data Base
Citizen555-4567
Citizen555-6789
Telecom Provider
© 2014 Avaya Inc. All rights reserved. 55
CLocDB*555-1234 = Addr A555-4567 = Addr B555-6789 = Addr C
The PSAP Problem
911 is based on 1970’s technology: – Telephone Number (TN) presentation to
the network for routing instructions
– TN Presentation to the 9-1-1 Center for incident location reference
– Registered name
– Registered address
– While this is typically sufficient for a residential citizen, individuals at work have additional challenges due to:
– Large Campuses with multiple buildings
– Unclear street addresses or no address
– Buildings with access control and multiple floors
Citizen555-1234
Public Safety
Agency“A”
SRDB555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C
*Caller LocationData Base
Telecom Provider
555-1234David Smith3324 Arch St
© 2014 Avaya Inc. All rights reserved. 6
E9-1-1 Fundamentals
Where is the caller?– PHONE NUMBERS NO LONGER EQUAL LOCATION?
What PSAP does the caller need to reach?– 9-1-1 IS VERY REGIONALIZED
How do I manage user mobility?– MY USERS MOVE, A LOT!
DO I EVEN NEED PS-ALI
DATABASE MANAGEMENT?
HOW DO I CONNECT TO
REMOTE PSAPS?
HOW DO I UPDATE THE ROUTING
AND PSAP INFORMATION?
$$$
$$$
$$$
© 2014 Avaya Inc. All rights reserved. 7
CableMgmt
PBXUser Data
WLANUser Data
EnviroInfo
LDAP
ActiveDirectory
Opt InInfo
Smart Building
VoIP Location Discovery Solutions and Additional Data
Subnet (Zone Level reporting)
IP Subnet maps to floor plan
Instantaneous discovery
Switchport (Station Level reporting)
Maps to jack via wiremap
Near real-time discovery
ADLR
Additional DataLocation
Repository
Data is packaged ready for pick-up by
Public Safety or Designated 1st Responders
© 2014 Avaya Inc. All rights reserved. 8
E9-1-1 Fundamentals
Where is the caller?– PHONE NUMBERS NO LONGER EQUAL LOCATION?
What PSAP does the caller need to reach?– 9-1-1 IS VERY REGIONALIZED
How do I manage user mobility?– MY USERS MOVE, A LOT!
DO I EVEN NEED PS-ALI
DATABASE MANAGEMENT?
HOW DO I CONNECT TO
REMOTE PSAPS?
HOW DO I UPDATE THE ROUTING
AND PSAP INFORMATION?
$$$
$$$
$$$
© 2014 Avaya Inc. All rights reserved. 99
Enhanced On Site Notification with ADDITIONAL DATACorrelation of Information
• Screen Pop Alert Clients can be anywhere
• Detailed Floor Plans / Video
• Integrations with Smart Building Data
• Mobile apps, Web based or Reader boards
By empowering the Enterprise with information about the incident they can contribute additional data simplifying the call for help.
A hang up call now becomes a hang up with high temperature readings in the area.
© 2014 Avaya Inc. All rights reserved. 1010
Next Generation911 ESINet
Tomorrows network is sleek and rich with user data from the source
EnterpriseLocationDatabase
Calltaker Screen Pop
Emergency SESSION with PIDF-LO Information Elements
908-848-2602CUBE2C231
Got anything else? Like a floor plan maybe?
SURE DO!HERE IT IS . . .
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Time for NEW tricks AND A NEW DOG. . .
Take a nap ALI. . . I got this covered . . .
© 2014 Avaya Inc. All rights reserved. 1212