MY RESUME

Assistant IT Manager / System and Network Engineer

Muhammad Ayaz Ahmed

OBJECTIVES

I am seeking a challenging position to serve in organization offering job satisfaction, challenging work environment and immense opportunities for career development purely based upon achievements and results, permit me to practicing and expanding my skill set and knowledge base. I am equally comfortable for a Service Desk Manager and System and Network Administrator.

As a result of my developed analytical problem solving skills and ability to learn new tasks and concept abstractions quickly, I am also more than willing to accept a position in any new field that I have not yet had the opportunity to work in.

QUALIFICATION BACK GROUND

BCS Virtual University of Pakistan2014

ICS Gov. Collage Railway Road Lahore2008

Matriculation Faiz Foundation High School 2006

PROJECTS

Domain MigrationDescon Integrated Projects Ltd. Profile backups Domain configuration at systems New profile building

EDN MigrationDescon Integrated Projects Ltd. Replacement of Un-managed switches Configuration backups Latest OS installation Deployment of configuration script on switch VLAN configuration VTP configuration IP Camera configurations Static IP Port & Devices configuration

Lotus to O365Descon Integrated Projects Ltd. Installation of Office365 Outlook Configuration NSF to PST file conversion

Experience

Virtual University of Pakistan Network AdministratorFeb 2010 - June 2013

Installation & troubleshooting of operating systems (Win Server 2003, Win Server 2008) Deployment of Network Infrastructure Services ( i.e. DNS, DHCP & Security) Deployment and Management of Active Directory Services (ADS) Group Policy Management Maintenance & Troubleshooting of Hardware (Printers, Scanners, CCTV Camera etc.)

Descon EngineeringSystem and Network Support Engineer June 2013 –July 2016

Access Layer Cisco switches (2960, 2950) info Installation & troubleshooting of operating systems (Win 8, Win 8.1, Win 10) installation and configuration of Access layer switch VLAN configuration of ports IP Camera configurations Configuration of VTP Installation and Configuration of TCP/IP based network services Maintenance and troubleshooting of Hardware. Inventory management Installation of General and Engineering Applications

Descon EngineeringAssociate Service Desk ManagerJuly 2016 – September 2016

Assist Service Desk Manager. Administration and management of Service desk Engine. Take backup of Service Desk Manager of weekly basis. Take overall responsibility for incident management and request fulfillment on the Service Desk. Producing statistics and management reports on Weekly and Monthly basis. Report to managers on any issue that could significantly impact the business Supervision of System support Team. Act as a further escalation point for Staff. Acting as an escalation point where difficult or controversial calls are received Arranging staff training and awareness sessions Assigning Ticket to Staff with strong follow up. Installation and configuration of SQL Server. Maintain software installation guidelines and procedure for Engineering and other applications. Follow up the incident raise on level 2 and 3 efficiently. Evaluate the performance of Support Staff

Smartech Consulting Private LTD.Assistant IT Manager OCT 2016 – Present

Cloud Management. Active Directory Management. File Server Management. Mikrotik Router Management. Inventory Management. Installation and Management of Virtual Machine on cloud and VM Ware as well. Manage and monitor all installed systems and infrastructure Install, configure, test and maintain operating systems,

application software and system management tools Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to

implement those fixes Maintain security, backup, and redundancy strategies. Provide 2nd and 3rd level support Liaise with vendors and other IT personnel for problem resolution

STRENGHTS

Team Player Eager to learn through challenging tasks Adaptable to any environment Innovative Effective Time Utilization Planning and execution tasks productively Ability to handle multiple priorities Strong customer service orientation

THANK YOU