CornwallCareBecause we’re individuals

“Acting with Passion to Achieve Extraordinary Care… Because we’re Individuals”

Eden Project ice rink

“Acting with Passion to Achieve Extraordinary Care…

CARE HOMES IN THE

SPOTLIGHTFINDING OUT WHAT’S

BEEN GOING ON

AND THE WINNER IS...CORNWALL CARE WINS

TRAINING AWARD

WHEELCHAIRS ON ICETHERE IS NO AGE LIMIT TO TRYING NEW EXPERIENCES

My Say SUMMER 2014

Cornwall Care is on track to have its best year ever. We have the best trained carers and nurses in the County if not the Country, so that is something to be proud of and shout about. We have some exciting new services and changes taking place in Cornwall Care in 2014, one of which is our new website that was launched in the spring – if you haven’t seen it yet go to www.cornwallcare.com and let us know what you think.

One of our biggest challenges for this year will be to provide the exceptional residential care we are well-known for, whilst keeping up with the growing demand for care of individuals in their own home.

We are still running the ‘Recommend a Friend to Cornwall Care’ scheme where you can earn up to £300 for each caring person you introduce to work for the organisation, a great way to earn some extra money!

In the spring, Cornwall Care won the Best Employer Award at the National Skills for Care Accolades 2014. This is a fantastic achievement and well deserved, reinforcing how committed we are to providing quality training and development to all who work at Cornwall Care.

Thank you all for your hard work over the last year and thank you for your constant, caring commitment to all our residents and clients of Cornwall Care.

Anticipating a happy, warm and dry summer for us all,

Douglas Webb CEO.

to the 2014 Summer Edition of My SayWelcome

Con

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tsMy Place - Care Homes Spotlight ..................................3 Trengrouse - Helston ..................................................3 Trevern - Falmouth......................................................4 The Green – Redruth .................................................5

Cornwall Care Events ......................................................5

Cornwall Care Services Spotlight ...................................6 Admiral Nurse Team ...................................................6 Supported Living .........................................................6 My Choice ....................................................................7

News at Cornwall Care ...................................................8 Cornwall Care wins Training Award ..........................8 Wheelchairs on Ice! ....................................................9

Fun and Games .............................................................10

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Trengrouse - HelstonWHAT’S BEEN HAPPENING…• Flora Day dancers came to Trengrouse in May to

Dance their way through all the lounges. Last year Mountford joined the celebrations and it was a great success. Posh hats were bought for the residents last year, and they wore their fancy attire and joined in with the merriments.

• We are liaising with RNAS Culdrose to propose a visit with our clients to view their planes and memorabilia. They have an Air Day in July but, we have found this to be a bit too noisy for some clients.

• We took part in the successful ice-skating trip which is featured in the news section of this My Say. Our residents and staff had a fantastic time.

Summer Holiday Pantomime - about a tour of the world where they travel to Amsterdam, Paris, Italy, and USA. Performance by Cat Pyjamas production LTD.

17th July EVENTS...

Residents enjoying umbrella therapy

Trengrouse - Helston Flora Day dancers came to Trengrouse in May to

Stewart Wills Lead housekeeper

from Mountford

Congratulations...✶ Happy Birthday to Alan Evans

(RGN) who was 50 on the 28th February.

✶ Congratulations to Andrew and Kayleigh Greet who have announced that they are expecting a baby this year.

✶ Happy Birthday to Janice Hunt and Katrina Liam who are both celebrating special Birthdays in July.

CARE HOMES IN SPOTLIGHT

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MY PLACE

WHAT’S BEEN HAPPENING…• We are having a memory tree planted in the

garden. Our staff and relatives families are invited to hang rememberance and wishing ribbons on the branches.

• Sharon (the lovely laundry lady) has written a poetry book based on her experiences with her own mother and residents she has met over the many years she has worked at Trevern. Fingers crossed we can gain sponsorship to have it printed.

• We are delighted to welcome our new Lead Housekeeper Lee Grounds–White and he is already making a huge difference to our team here.

Trevern - Falmouth

Trevern made the press when Nikita Hunter

from Falmouth put her artistic skills to use by

transforming the glass walkway into an underwater

scene; complete with crabs, fi sh and a mermaid.

Trevern wanted some artwork to decorate the

walls and Anne Morrison (member of our staff)

recommended her granddaughter for the task.

During the school holidays Nikita hopes to paint is

some colourful beach scenes on canvasses for the

walls in Trevern. It’s all about bringing the outside in

and to try to brighten up the communal areas of the

home to give everything a lift and make people smile.

In the Press…

We held a charity car wash in June, and raised £150 for our residents

June

EVENTS...

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WHAT’S BEEN HAPPENING…• We had a lovely Valentine’s Day here at the

Green, we decorated our lounge area with cupids, hearts, kissing lips etc. The Kitchen staff made heart shaped cookies and a lovely hart shaped cake. We had a lucky square board at £1 a square selling 50 to win a bottle of bubbly, box of chocolates and a cuddly toy.

• On the 28th of June, we celebrated Bonnies 100th Birthday. It was a fabulous day, with a good old fashioned knees up! We enjoyed a lovely BBQ, retro games, cocktails and music through the generations - Happy 100th Birthday Bonnie!

• Our lovely chickens are now laying and some of our residents are enjoying the benefi ts from having them.

The Green Redruth

We will be celebrating a special residents 100th Birthday in June

Our famous summer fete will be on 12th of July, so pop it in your diary now.

✶ To Sarah Richards who gave birth to a beautiful baby girl, “Madison” weighing just over 9lbs.✶ To Chantel Benny on her en-gagement to Jason Richards. We will start buying our hats!✶ Happy 60th Birthday to Alan Tucker.

Congratulations...

All of our homes do their own fundraising for their comfort funds. This money is spent on the residents for presents, days out, entertainment, activities and events. Being able to provide these to our residents is essential to wellbeing and to encourage local support for our homes.

Please support your local care home by attending one of their events, they’d love to see you!

Please forward your open event details for October, November and December to: laura.gale@cornwallcare.org.

Cornwall Care Events

EVENTS...

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hart shaped cake. We had a lucky square

• On the 28th of June, we celebrated Bonnies

enjoyed a lovely BBQ, retro games, cocktails

We will be celebrating a special residents 100th Birthday in June

Our famous summer fete will be on 12th of July, so pop it in your diary now.

Tucker.

EVENTS...

Meet Henny Penny!

Dates for the diary! 19th July - St Breock, Wadebridge Summer Fair 26th July - Blackwood, Cambourne Summer Fair 2nd August - Headlands Carbis Bay Summer Fair 2nd August - Trevarna, St Austell Summer Fair 10th August - St Martins, Camborne Summer Fair

All Events start at 2pm

CORNWALL CARE SERVICES SPOTLIGHT

Admiral Nurse Team ABOUT US…Admiral Nurses specialise solely in dementia care. They provide families and carers with emotional support and the tools and skills they need to understand and take care of someone suffering with dementia.

We work in partnership with Dementia UK to help families through their the dementia journey. As well as practical and psychological support, our Admiral Nurses can offer advice on tough decisions, such as treatments and residential care. They also liaise with other healthcare professionals on behalf of the family, helping them understand the different areas of the health and social care system involved with their loved one’s condition.

Admiral Nurses provide a free service which is initially offered on a short-term basis, but family carers are easily able to access support as they need it. We usually work with people caring for dementia sufferers in their home, but if your loved one is in a residential home we can still offer assistance and advice if you need it.

We had our offi cial launch on the 21st March at

the Health and Wellbeing Innovation Centre, in

Truro. We are really excited about this new service

for Cornwall Care, and our team comprises of

Loraine Butterworth, Saul Mason and Margaret

Lovell. We’re here to help and we’d love to hear

from you. To fi nd out more about Admiral Nurses

and dementia care see:

www.cornwallcare.com/admiral-nurses/

EVENTS...

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Cornwall Care provides many services; under the spotlight this time are the Admiral Nurse Team, Flexipool and My Choice.

Admiral Nurse Offi cial Launch

ABOUT US…My Choice Community Services covers all of Cornwall. We provide care for people living in their own homes including people with learning disabilities, mental health issues, dementia care, complex needs and domestic support as well as assisting people to access their local and wider communities.

We have 14 team leaders who manage different geographical locations around Cornwall. The team leaders manage the staff teams and ensure assessments and care profi les are current and up to date.

The team leaders also visit the customers in their area on a regular basis to monitor quality and ensure that the customers are happy with the service they receive from us.

Did you know…• We support people of all ages and with a huge

range of different needs

• We help people get out and about

• We help people access medical appointments and help them to get what they need

• We provide 24 hours care and bespoke supported living services to people

• We liaise with family, friends and other professionals to ensure that people’s needs are being met

We’re Recruiting…Call 01872 261787 to speak with our HR department today.

If you introduce a friend or family member to Cornwall Care, you could receive up to £300 as a thank you bonus

We have 14 team leaders who manage different

Gillian Higgins celebrated her 60th Birthday in February. Gill thought that if she escaped from the country no one would make a fuss on her birthday… little did she know her team had other plans! With permission from the clients, the carers mapped out her route the day before she had annual leave and left posters in clients homes. Then on her last shift Gill was confronted with the posters!

Congratulations...

My Choice

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Flexipool TeamOur Flexipool service is an internal agency; our care homes get in touch when they need cover for shifts and we provide them with competent and trained employees. We work as a health care team to provide a twenty four hour seven day week service, to be fl exible to the needs of our customers.

Capable of meeting a variety of nursing and care challenges, our Flexipool members are ready for any eventuality and can hit the ground running when we slot them into one of our busy teams.

We want our Flexipool members to feel as much a part of Cornwall Care as our full-time staff. We’ll support you and look after your training needs so that you can fulfi l your role and embrace the values we have in caring for people.

Flexipool is ideal for professionals who are looking for fl exibility in their work/life balance without the long-term commitment of a full time position. If this sounds like you, please get in touch to fi nd out more about joining us.

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Cornwall Care has scooped a national award applauding its unique culture and staff training, which places the needs and loving care of the people they look after at the heart of everything they do.

We won the category winner of the Skills for Care Accolades Best Employer (of over 250 staff) 2013/14 at a gala event in Birmingham, back in the Spring.

The Accolades Awards, which are in their eleventh year, reward the best of the best providers of adult social care. They are not presented to individual care workers but applaud organisations and employers committed to delivering high quality care and developing their workforce. The awards scheme also shares and showcases best practice.

Our Education Practice Development (EPD) team is committed to providing relevant and inspiring

Cornwall Care know that it takes a lot of people on the frontline and behind the scenes to provide high quality care and we wanted to acknowledge their wonderful contribution too. So in addition to the nurses and HCAs, thank you cards were also given to our housekeepers, home managers and administrators, domiciliary support staff, our in-house training service and the Admiral Nurses team.

A big ‘Thank You’ to all our caring employees for your hard work and commitment.

Cornwall Care celebrated national Nurses’ Day on Monday 12th May with a specially made ‘Thank you’ card designed by a resident from Trewartha. Over 1000 cards went out to staff who make a fantastic contribution to quality nursing and health care for older people in the county.

The annual awareness event coincided with the birthday of Florence Nightingale who developed nursing practice standards which have stood the test of time and underpin nursing principles today.

Bridget Varney, Deputy Director of Operations at Cornwall Care said: “We recognise that our staff are our greatest asset. National Nurses’ Day is an opportunity for us to pause and refl ect on the hard work, dedication, compassion and skills of our nurses and the Health Care Assistants.”

Award for unique training

Cornwall Care CelebratesNational Nurses’ Day

staff training so that Cornwall Care staff have the skills and knowledge, particularly related to dementia care, to carry out their duties to a high standard. Douglas Webb CEO said “As a major employer in the county we are delighted to bring this award back to Cornwall. At a time when we are actively increasing the number of nurses and domiciliary care staff we employ applicants can be assured that we will support their professional and personal development to an award-winning standard.”

Congratulations to ALL Cornwall Care employees for this well-deserved award.

CornwallNEWS Careat

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the skills and knowledge,

Twelve of our residents and their carers from Trengrouse, Woodlands and St Breock braved the weather to take part in wheelchair ice-skating at the Eden Project ice rink on 12th February. Inspired by Angie Bray, administrator at Trengrouse, the day was a huge success and both residents and their carers had a wonderful and memorable experience. Most of the residents that took part were in their seventies, eighties and nineties proving that there is no age limit to trying new experiences.

A thank you note: “On behalf of the family and myself, may I thank you and your staff for arranging, and taking PB and some of your relatives to Eden last week. It sounds as if it was a resounding success, and a most enjoyable outing for all, in spite of the weather conditions. It was thoughtful and kind of you all to do this, and hopefully most benefi cial as well. I understand that PB was laughing most of the time. All this goes to reinforce in my opinion that you have a well-run, considerate, and most helpful team, for which I wish you all well and give my thanks.” - From a loving husband and Trengrouse resident.

Wheelchairs

Sandra Manley pushing her mum Sylvia Lucas

A big Thank You to those who took part especially; our residents, the Eden Project , Angie, Julie Jackson, and of course to our amazing hardworking ice-skating carers and support staff - some of which had never skated before!

If you would like to see more pictures of the Ice-skating day trip… we have lots, courtesy of Trengrouse!

If you think of a fun experience that you think our residents might enjoy to ‘make their day’ – voice your ideas and get in touch.

Email- marketing@cornwallcare.org

on Ice!

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www.kernowchocolate.co.ukAnswer the following question in less than 25 words;

What does Cornwall Care mean to you?

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Fun & Games

To win these chocolate goodies from Kernow Chocolate...

Send your answer, name and contact details to marketing@cornwallcare.org or via the

internal post for the attention of the Marketing Department, alternatively you can send us a

message on Facebook.com/cornwallcares

The Best answer will win the yummy chocolate and be published in the next edition of My Say.

Thank you for reading the Spring My Say, if you have any stories, news or

events that could feature in the Summer Edition of My Say, please forward the

content to Head Offi ce - marketing@cornwallcare.org

Newsletter Signup – Great for residents, friends, family and staff to keep up to date with everything that’s happening

at Cornwall Care, go to www.cornwallcare.com to sign up.

Just for fun, fi nd these 14 Cornwall Care words:

CAKECARECOMMUNITYFAMILYFRIENDSHIPHAPPYHOMEINDIVIDUALSLAUGHLOVEMEMORIESMOMENTSRELATIONSHIPSSUPPORT

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