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MyNPCdata.net Merchant QRG

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8/27/2010 Confidential Page 2

This document is published by:

National Processing Company 20405 SH 249, Suite 700 Houston, TX 77070

The contents of this document are the property of National Processing Company (NPC). The distribution of this material is intended for NPC employees. Distribution by any method to any other party is prohibited without the prior consent of NPC. This document may not be copied, photocopied, reproduced, translated, or reduced to any electronic medium without the prior written consent of NPC.

Due to the dynamic nature of internal applications development that supports innovative business processes, NPC does not warrant that all information contained in this document accurately reflects the current state of the application's functionality and/or appearance. © 2008 National Processing Company All rights reserved.

MyNPCdata.net, Merchant QRG


Contents

Log into MyNPCdata.com…………………………………………….……..……..………….4 Hierarchy Levels …………………………..…………………………………………….…….5 MRI….………………………………………..…..…………………………………………….7 Viewing Merchant Information……………………….……………………………..….…….9 Approvals List……………………………….….…………………………………….……….12 Viewing Batch Information………………………………………………..………………….13 Cash Advance Summary……………………………………………………….…….….……15 Card Search………………………………………….……………………….……….….……17 Viewing Returns…………………………….…….…………………………………………...18 Retrievals / Chargeback’s………………….…….…………………………………………...20 Viewing Deposits…………………………….……...................................................................23 Viewing Statements………………………….……...................................................................25 Risk Report…………………………………….…………………………………………...….27 Viewing Messages…………………………….…..…………………………………………...28 User Matienance Manage Users………………………………………………………………………..…29 User Profile………………………………………………………………..……………31 Contact Us....................................................................................................................................32



Log into My NPC Data.net ______________________________ MyNPCdata.net displays the general Login page specifically designed for NPC merchants This is compatible with a number of web browsers: Firefox, Internet Explorer 8, Internet Explorer 7, Mozilla, and Safari. ________________________________________________________________ 1. Launch your preferred web browser and type www.MyNPCdata.net in the address field. 2. Type your existing Login Name and existing password in the appropriate fields. 3. Click the Login button or press the Enter key. ________________________________________________________________ 4. To review information, select the desired tab from the tool bar.

a. Batch b. Card Search c. Returns d. Retrievals/Chargebacks e. Deposits f. Statements g. Messages h. User Maintenance i. PCI Security j. Contact Us 5. Click the Log out button to exit the MyNPCdata site.



Getting Started________________________________________ Once logged into MyNPCdata.com, select the desired report tab from the displayed tool bar to begin viewing your credit card processing activity. ______________________________________________________________________

1. Batch 2. Card Search 3. Returns 4. Retrievals / Chargeback’s 5. Deposits 6. Statements 7. Messages 8. User Maintenance 9. PCI Security 10. Contact Us



Viewing Batch Information __________________________________ The Batch tab allows you to view all Batch Summary and Batch Detail activity on a daily, donthly, or a specific date range. ____________________________________________________________________________ 1. Click the Batch tab. 2. Choose either daily, monthly or Date Range, click on the calendar module to pick a desired reporting period. 3. Click on individual batch tabs for various batch reports. 6. To view batch details click the batch hyperlink. 7. The Batch Details screen will display. This screen gives you the option to print, or export to an Excel, CSV, or PDF format. 8. Select preferred hyperlinks:

• Card # • Auth # • Vouchers



Viewing Card Search ________________________________________ Card Search allows you to perform a search for a single credit card transaction. ____________________________________________________________________________ 1. Select the Card Search tab to go to card search screen.

2. To perform a card search select desired date, enter first 6 or last 4 digits of the card number, and amount for single card search. Note: The system allows you to enter the amount +/- $5.00. 3. Search results will display transactions that meet the search criteria.



Viewing Returns ___________________________________________ The Returns tab enables a user to review all returns processed on a daily, monthly, or on a date range basis. The Returns feature can be vital to ensure unauthorized credits are not being processed. This section will allow a user to review all Verified and Non-Verified returns. A verified return is a return that the system did find a corresponding sale for, or one that was previously reconciled and verified as a good transaction. A non-verified return is a return that the system did not find a corresponding sale for. ____________________________________________________________________________ 1. Select the Returns tab to view returns. 2. Select desired date range

a. Daily b. Monthly c. Date Range

3. Click Return tabs to view various return reports.

a. Non- Verified Returns b. Verified Returns

4.Click on the Batch # hyperlink to view the corresponding batch detail information. * Use the Back button to go back to previous level views.



4. To verify a Non-Verified Return check the box associated with a transaction under Return Verified By Merchant section.

5. Dialog box will appear to confirm action. Select OK to complete Return verification.



Viewing Retrievals/Chargebacks______________________________ This section provides access to review a summary of Retrieval and chargeback transaction activity. ____________________________________________________________________________ 1. Highlight the Retrievals/Chargebacks button and select the desired sub-tabs.

a. Retrievals/Chargebacks b. Retrievals c. Chargebacks

2. Select a specific report date, then click Search.


3. Retrieval / Chargeback Summary page will display.

5. To review in detail a Retrieval or Chargeback click the Reference # hyperlink.



Viewing Deposits ___________________________________________ Deposits are one of the most important items to track as a customer. This section will briefly review tracking deposits on a daily, monthly, or date range basis. ____________________________________________________________________________ 1. Click Deposits tab to access the deposits screen. 2. Select a specific report date.


3. Deposit summary page will display. Click on report date to view deposit details.



Viewing Statements_________________________________________ This section provides you access to view, evaluate and print online statements at a click of a button. All electronic statements are stored on a historical 18-month basis. ____________________________________________________________________________ 1. Click the Statement tab. 2. Select a date and click the “View Statement” button. 4. Merchant statement will display.



Viewing Messages___________________________________________ 1. Highlight the Messages tab and click on the View Messages sub tab. 2. Select desired reporting period. 3. Messages will display. 4. To print messages click the Printer Friendly button.



User Maintenance – Manage Users________________________ The User Maintenance section allows the primary user to manage their own profile as well as create and manage secondary users. ________________________________________________________________

1. Highlight the User Maintenance tab and select the Manage Users sub tab. 1. The Secondary User List allows a primary user to create, edit and reset passwords from this screen. Click specified hyperlink to create a new user. 3. Once the Create User box displays input data in appropriate fields then click the Submit button. A temporary password generates and will be emailed to the new user.

4. To reset a users password click the Reset PW hyperlink.



5. The Password Reset box will display. Click the Continue button to reset a users password or click Cancel. 6. To edit or to deactivate a user, click on the user name hyperlink.



User Maintenance – Manage Profile_______________________ 1. Highlight the User Maintenance tab and select the Manage Profile sub tab. 2. To edit profile uncheck desired Box and edit appropriate field. Click the Submit button to complete.



Contact Us ____________________________________________ The Contact Us page provides users the vital customer service information, from email addresses, telephone, fax number and mailing address. ________________________________________________________________ 1. To email NPC, select the subject drop down box and complete email as desired, and click Send when complete.

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