nairobi, kenya, 26 – 27july 2010 regulatory monitoring and interventions on quality of service...
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Nairobi, Kenya, 26 – 27July 2010
Regulatory Monitoring and interventions on Quality of Service
Derick simiyu khamaliCompliance and Enforcement Officer
Communications Commission of Kenya
ITU-T Workshop on Delivering Good Quality Telecommunication Service
in a Safe Environment in Africa (Nairobi, Kenya, 26 July – 27 July 2010 )
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Nairobi, Kenya, 26 – 27 July 2010 2
Introduction
The regulatory body for Kenya is called the
Communications Commission of Kenya CCK
which handles all issues of monitoring and
interventions in the Communications industry.
CCK Was established by an ACT of parliament in
1998 and started operations in July 1999.
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MONITORING
Is a powerful and most effective tool for the regulator.
It keeps the operator awake.
Works on an established standards and procedures
Done through:
Compliance returns
Inspections
Using of monitoring tools and instruments.
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Need for Monitoring
There are many license categories with QoS obligations There is need for quality and good business practices.There is need to confirm accuracy of Compliance returns There is need for independent QoS verification.Need for consumer protection.
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Objectives of Monitoring
Independently verify QoS.
Determine QoS in specific geographical
areas
Determine operational status
Identify and stop illegal operations
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License categories
The Commission has a unified licensing framework:
ASP- Application Service Providers.
NFP – Network Facilities Provider.
CSP – Content Service Providers.
BPO – Business Process Outsourcing.
IGS – International Gateway Services.
TEC – Technical Equipment Contractors.
Technical Personnel License.
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Other License categoriesA few licensees are still on the old regime including: ISP, PDNO, IBGO, VSAT, PVSAT, DCNO ,LLO ,Vendors and Contractors.
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Mode of Monitoring Based on the ACT, Regulations and License Condition.
Scheduled Inspection throughout the country within the
year as per the performance contract.
Adhoc inspection as need arises. This is either reported
or is perceived and ordered by the Commission.
For specific issues to be inspected/Enforced.
Use of Checklists and Questionnaires.
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Adopted Procedures The Commission follows the procedure below:
Schedules for licensees to inspect are Prepare
considering; regions, license categories and any
letters raised with issues and any new licensees.
Approval for the inspection.
The inspection tools are set.
The inspection team visits the licensees as schedule.
The findings are shared with the Licensee and the
checklist is signed.
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Post Processing (Internal)
After the inspection as scheduled, the inspection team
converges in the office to evaluates the checklist and
any other findings.
Information received is collated with facts in the office
and necessary action checked
The reports are done for each licensee and then sent to
management for action/advise on recommendations.
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Regulatory Interventions
Defined as: A deliberate and timely
decision (s) made on case to case basis.
Activated at the point of interest either
following a complaint, change of operating
regime or regulatory action on identified
irregularity.
SLAs enforcement.
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Interventions
• Management gives direction on the action to take
on each of the proposed recommendations by the
inspection team.
• The inspection team then embarks on
implementation of the recommendations including
but not limited to; 1. Sending letters with Compliance instructions2. Levying Penalties
3. Re-inspecting after the datelines.
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Common Concerns and Areas of Regulatory interventions:
Market and Regulatory trends in ICT.
Connectivity, Openness & Vulnerability
Impact on investment /investors.
Effective regulation ‘stimulus plan’.
Co-existance of traditional and IP Interconnection.
Tarrifs, termination rates.
Consumer protection
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Final Reports
These are filed in the inspection reports
file and also kept in soft copy.
Each case stays as an open case until
follow-ups on compliance are finalized.
Future inspections are pegged on the
basis filed and any new developments.
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Field work
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MONITORING TOOLS
The Commission uses the following tools:
1. QSMS - QVOICE SYSTEM
2.RAHAM – Radaition Hazard Metre
3.Spectrum Analyzer – FSH 18
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QVOICE
CELLULAR MOBILE QUALITY OF SERVICE MONITORING SYSTEM
(QSMS) - FOR GSM/WCDMA) VOICE DATA SMS
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Objectives
Independently verify mobile QoS offered by operators Determine QoS/QoE in specific geographical areas and daysDetermine QoS from a user’s perspectiveProvide for consumer protection mechanism.
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Qvoice System
Consists of three modules;
QVoice Mobile –(Vehicle mounted),
QVoice Mobile –Portable or back pack
QVoice Stationary (QVS, simulates
PSTN/ISDN lines)
Qvoice Post processing units
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Qvoice Architecture
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Call Configurations
Three modes of call configurations can be achieved
1. Mobile – Mobile (QVM-QVP)2. Mobile - fixed (QVM/P-QVS)3. Fixed – Mobile (QVS-QVM/P)
Four networks simultaneously2
1
3
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PARAMETRS MEASURED
Speech Quality Call Block rate Call completion rate Call drop rate Call set up time Signal strength Handover Data transfer speeds.SMS Delivery
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Sample Field Screen (B)
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Post Processing Zone
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DATA ON KENYA MAP
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DATA ON SATELLITE IMAGE
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Mapped Speech Quality
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Reports
Automatic reports on selected parameters.
Technical reports on network conditions
Measurement routes on digital maps
Management reports for direct evaluation of network performance for each operator.
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Sample Statistics
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Benefits of Qvoice
Sustained Consumer protection mechanism.
Verification of Compliance return.
Available information for Public Disclosure.
Easy complaint resolution mechanism.
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Interventions:
The Commission has adopted the following. Inspections Public Consultations Issuance of Compliance noticesLevying penalties License revocation Embargos
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OTHER AREAS OF QUALITY MONITORING AND
MEASUREMENT
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Non Ionising Radiation Measurements - NIR
Measuring EMF Radiation levels from
Communication installations countrywide.
The aim is to ascertain human safety,
health and environmental welfare.
Done by Random sampling of masts and
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Measurements Tools
The Commission has two units for
NIR exercise:
1. Radiation Hazard Metre – RAHAM
2. Spectrum Analyzer – FSH 18
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Raham - (Radiation Hazard Metre)
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Raham main frame and probes
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Spectrum Analyzer (Main Frame)
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Spectrum Analyzer (Mounted A)
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Results
Data collected is analysed using
specialised software and the reports are
automatically generated.
The results are compared with WHO &
ICNIRP Thresholds to determine site
Compliance & Non Compliance.
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Thank you!