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Corporate OverviewCorporate Overview

Who is PCMWho is PCM

• Founded in 1987• $1.5 billion in Revenue• Publicly traded on the NASDAQ

(MALL)• One of the largest and fastest

growing technology resellers• Consistently profitable• History of successful acquisitions• History of successful spin offs

Go-To-MarketPCM - Enterprise PCM Corporate PCMG MacMall

OnSale

Customer Segment Focus

Mid-Market to

Fortune 500Up to 5,000 Employees

Federal, State and Local Agencies

Education

Small Business, Consumer Creative Professionals, Retail

Stores

Sales and Marketing

Field Sales Force , Sales Support Team

Services Organization

Inside Selling Organization w/

Strategic Technology Resources

Field Sales and Inside Selling

Organization

Inside Selling Organization, Web

Site, Catalog, Social Networking,

Retail Stores

PCM – Market Segmentation

PublicCorporateMacMall Business

and ConsumerEnterprise

Who is PCM Sarcom

Sales: Mid – Large Enterprise sales division of PCMSARCOM Total Revenue $552M Services Revenue $120M

Operations:17 branch & 9 virtual Locations Nationwide24 x 7 Network Operations Center24 x 7 Help DeskMultiple Data Centers

People:90+ Dedicated Outbound Sales Account Executives68 Inside Sales Account Representatives900+ Field Services Engineers1150+ total employees4,000+ technical certifications

PCM SARCOM Business ModelPCM SARCOM Business Model

• National Tier 1 Value Added Reseller • Lifecycle Services with national delivery capabilities • Professional Services Organization providing complete

Technology Solutions• Consulting & Integration Group focused on maximizing the

client IT ROI• Focus on long term client relationships:

−Customer Satisfaction philosophy−Community involvement−Identifying solutions from the perspective of the client, driving real value to the IT

organization

SARCOM – A Value and Volume PartnerSARCOM – A Value and Volume Partner

• Clients need the benefit of both a value & a volume partner

− Volume provides strong pricing value, supply chain, & logistical capabilities

− Value allows the right solutions to be implemented, maximizing the utilization of the IT budget

• IT budget optimization - consider all aspects driving cost − Pricing− Technology Selection− Process− Management

• To provide true value to the client a partner must be able to address all IT areas

Growth30%

Operation70%

IT Budget YesterdayIT Budget Yesterday

Growth10%

Operation90%

IT Budget TodayIT Budget Today

Lifecycle ServicesLifecycle Services

• Procurement Solutions• Warehousing/Inventory

Management• Configuration & Imaging• Project Management• Managed Services

−24x7x365 Service Desk, National Dispatch, & Monitoring

−Field Service Support−IMAC & Deployments

• Brokerage & EPA-certified Recycling

Lifecycle Services:

Procurement SolutionsLifecycle Services:

Procurement Solutions• Technology comparison capability • Over 3,400 manufacturers in our catalog of IT products • PC Mall Bid Desk offering OEM & Distributor special bid pricing

alternatives• Virtual warehouse capabilities offers improved SLA’s on product delivery • Procurement process flexibility

− Dedicated Inside Sales Teams for order placement & management− eProcurement Tool - OpsTRACK

• Multiple electronic integrations to our supply chain including: E-Commerce, EDI, and XML

• Financing options

Lifecycle Services:

eProcurement - OpsTRACKLifecycle Services:

eProcurement - OpsTRACK• Approved list of standard products• Automate multi-purchasing

authority levels• Integration into existing ERP

systems• Client specific standards & bundles• Real-time pricing & availability• Built-in reverse auction capabilities• Online software asset manager• Employee purchase program

• Fast & easy requisitions & quotes

• Order status & history

• Serial number tracking

• Secure log-in

• Customizable online workflow

Lifecycle Services:

Procurement Financing SolutionsLifecycle Services:

Procurement Financing Solutions• Fair Market Value (FMV)

− This is an operating lease that is 100% tax deductible under IRS guidelines. This lease is written off as a cost of doing business. The equipment may be purchased at the end of the lease for its then fair market value. This is a negotiable dollar amount between the lessee and the lessor. The lessee has the option to purchase the equipment for FMV or return it to the lessor. There is no obligation for the lessee to purchase the equipment at the end of the lease term. This lease provides the lowest rental payment amount.

• $1.00 Purchase Option− This lease is a capital lease in which the equipment must be shown as an asset and depreciated. The lessee has the option to purchase the

equipment for $1.00 (one dollar) or return it to the lessor. The rental payments are somewhat higher than a fair market value lease; however, the equipment will be owned by the lessee at the end of the lease term without further obligations.

• Fixed Purchase Option− This option allows you to enjoy a fixed buyout figure at the end of term, but with a lower monthly payment than the $1.00 purchase option

lease. The buyout figure is stated in the initial lease contracts and is based on a percentage of original equipment price.

• Custom Payment Programs*- We provide custom financing structures for companies who have need of a unique payment plan. We offer:

− Deferred Payment Plans − Annual, Seasonal, and Quarterly Payment Plans − No Advance and Step Payment Plans

*As with all credit decisions, our variable payment program availabilityis based solely on the credit worthiness of the customer.

Lifecycle Services:

Warehousing & Inventory ManagementLifecycle Services:

Warehousing & Inventory Management• SARCOM has three warehouse locations across the U.S for improved

shipping SLA’s & to meet deployment project schedules:− Columbus, Ohio− Irvine, California− PC Mall facility in Memphis, Tennessee

• Over 500,000 sq feet of total warehouse space• Inventory management for client-owned equipment for constrained

products, deployment, redeployment, & refresh projects− SKU based asset management system − Controlled building access security & on-site Security Teams for physical

inventory controls

Lifecycle Services:

Configuration & ImagingLifecycle Services:

Configuration & Imaging• ISO 9001-2000 compliant facility & operations• Custom & standard image development & management

− First Article Build (FAB) process

• Advanced configuration & staging for: − Desktops/Laptops− Network hardware – routers & switches− Servers − PDA’s− Wireless phone, data card, & smart devices − POS – Point of Sale equipment

• Customized solutions− High touch, complex configurations− Low touch, standard manufacturer configurations

• Asset tracking & asset tagging• Inventory reporting

Lifecycle Services:

Project Management SolutionsLifecycle Services:

Project Management Solutions

• SARCOM Project Managers assist our clients with large scale implementations, deployments & standard IT service delivery projects. Our PM solutions include:

−On-site skilled PM’s to assist with IT projects−Remote skilled PMO to integrate with current project deployments &

maintain timelines & budget targets−Scalable, knowledgeable & flexible−SARCOM as also developed a propriety standard methodology

Lifecycle Services:

Managed Services – Help Desk & National Dispatch

Lifecycle Services:

Managed Services – Help Desk & National Dispatch• Off-site help desk support provided by the SARCOM

U.S. based Service Desk:−Single-Point-of-Contact

• 24x7x365 support• Software, OS, & e-mail support• Network & network administration• Proprietary application support

−After-hours support−Remote monitoring services −Incident management & national dispatch services

• On-site help desk staff augmentation & management

Lifecycle Services:

Managed Services – Support ServicesLifecycle Services:

Managed Services – Support Services• Remedial maintenance• Preventative maintenance• Warranty support• Engineering & field change orders & advisories• End-to-end infrastructure support & management• Network infrastructure maintenance support• IMAC services• Deskside support services• Time & Material & block contract support

Lifecycle Services:

IT Manufacturer Service AuthorizationsLifecycle Services:

IT Manufacturer Service AuthorizationsFully-certified warranty support for all Tier 1

manufacturers including:−Apple Authorized Service Provider−Hewlett-Packard Authorized Service Provider −Lenovo/IBM Premier Personal Computer Service Business Partner −Dell Warranty Parts Direct Participant−Toshiba Authorized Service Provider −Lexmark Authorized Service Provider−Okidata Authorized Service Provider −Panasonic Authorized Service Provider−Samsung Authorized Warranty Service Provider

Lifecycle Services:

Field Service National CapabilitiesLifecycle Services:

Field Service National Capabilities

• 2 Corporate Headquarters in Ohio & California

• 20 Branch & 7 Satellite Locations

• 3 Configurations Centers

• 70 Parts & Inventory Locations Nationwide

• National Coverage & Support, including Hawaii & Alaska

SARCOM’s National Reach

Lifecycle Services:

Managed Services – Deployment & Installation Projects

Lifecycle Services:

Managed Services – Deployment & Installation Projects

• Process OverviewFrom day-to-day single PC refreshes, to large scale deployments of thousands of PC’s, SARCOM uses our capabilities of warehousing, imaging, & national deployment teams, along with our PMO to provide seamless IT lifecycle refresh services.

Lifecycle Services:

Brokerage & Recycling Lifecycle Services:

Brokerage & Recycling

• Brokerage Services−Pick up of all equipment from the client locations−Physical audit of all items received & market value assessment−Data erasure & overwriting of hard drives−Bids are acquired for resale of the equipment −Any residual value is returned to the client at 100%−Transfer of title is provided

• Recycling Services−EPA – certified disposal −Proof of destruction provided

Professional Services – Technology SolutionsProfessional Services – Technology Solutions

• Network & Infrastructure • Enterprise Systems & Storage• Enterprise Software

−Software Licensing

• Enterprise Security• Distributed Computing

−Advanced Desktop Technologies−Client Management−Digital Signage−Print Management

IT Solutions AuthorizationsIT Solutions Authorizations

• Microsoft Gold Certified Partner

−Microsoft Large Account Reseller (LAR)−Microsoft Enterprise Software Advisor

(ESA)

• Hewlett Packard Elite Partner

−Storage Elite Partner−Imaging & Printing Elite Partner−ProCurve Elite Partner−Elite Service Partner

• Cisco Gold Certified Partner

• Apple Direct Partner−Certified Product Professional−Certified Support Professional

• Lenovo Premier Partner

• IBM Premier Partner

• VMWare Authorized Consulting Partner

• Symantec Premier Partner

• Citrix Gold Solutions Provider

Technology Solutions:

Network & InfrastructureTechnology Solutions:

Network & Infrastructure

• Provides full range of facilities, services & installations needed to support versatile enterprise systems:

−Network design & implementation −Voice over IP networks −Network infrastructure management −VPN & firewall design & implementation −Wireless networking infrastructure −Mobile computing solutions −WAN acceleration & bandwidth reduction solutions

Technology Solutions:

Network & InfrastructureTechnology Solutions:

Network & Infrastructure

• Solutions include:− Design, analyze, deploy, monitor & manage enterprise secure network infrastructure as

well as servers (Unix/Microsoft), storage (iSCSI, FCOE), virtualization, core infrastructure, & application development.

− B2n Managed Services (Monitoring, Hosting)• Certifications:

− Cisco ATP Physical Security− Cisco Advanced Data Center Network Integration (Cisco UCS)− EMC Certification & V-C-E Opportunity − Cisco Connected Real Estate SIP & Converged Building Systems ATP − Cisco Digital Signage − Sun Certification & Expertise − Juniper Firewall, Infoblox DNS, Ruckus/Trapeze Wireless

Technology Solutions:

Network & InfrastructureTechnology Solutions:

Network & Infrastructure• PCM NSPI Solutions include:

− Managed Services− Hosting Services

• DR/Business Continuity• Cloud Service: Infrastructure as a Service

− Microsoft Communication Services• Certifications:

− Cisco Premier Partner• 15 Certified Specialists: Sales Experts (CSE), Associates (CCNA, CCDA), Professionals (CCNP, CCDP, CCIP)• Specialties: Network Infrastructure, IP Communications, Security, Wireless

− Microsoft Gold Partner• 14 Certified Specialists, 52 Certifications: MSCE, MCPS, MCPSI, MCDBA, MCSA, MCSAM, MCSEM, MCNPS• Competencies: Advanced Infrastructure, Networking Infrastructure, Information Worker, Unified Communications

− VMWare Enterprise Partner – 4 Certified Experts − IBM Advanced Business Partner: iSeries, xSeries, BladeCenter, Storage− HP PartnerONE: Intel, BladeSystem, Storage− Dell Enterprise Partner− Storage: EMC, Equallogic, IBM, HP− APC Elite InfraStruXure Partner

• Locations:− Atlanta, Georgia

Technology Solutions:

Enterprise Systems & StorageTechnology Solutions:

Enterprise Systems & Storage

• Provides products & expertise by incorporating centralized disk & tape storage, UNIX & Microsoft high-availability computing, and data & systems management

−Centralized backup −Highly available platforms −Disk & tape storage management −Data migration & replication −Networked storage (SAN & NAS) −Server consolidation & virtualization

Technology Solutions:

Enterprise SoftwareTechnology Solutions:

Enterprise Software• SARCOM designs, implements, operates, and improves Enterprise Software

Solutions• Focus is on e-mail, directory services, collaboration, migration, & enterprise

Windows application platforms −Microsoft infrastructure implementations −Exchange server solutions −Active Directory integration & migration −Windows server solutions −Desktop implementation & migration −Windows operating systems −Microsoft collaboration solutions

• Software Licensing

Technology Solutions:

Enterprise Software – Software Licensing

Technology Solutions:

Enterprise Software – Software Licensing

• Each client is assigned a software licensing specialist certified by the leading vendor licensing programs

− Specialists hold industry-standard certifications & have completed training from the top-tier software providers

• Volume Licensing Agreements for first, second & third tier software developers

− Licensing management − Contract management − Licensing changes & promotions − Software reporting − Management of software renewals − Software asset tracking

Technology Solutions:

Enterprise SecurityTechnology Solutions:

Enterprise Security

• Comprehensive solution that combines real IT operational knowledge with in-depth IT security experience

−Security assessments −Education & awareness −Security architecture & infrastructure −Information security management −Full disk encryption & device control −Network vulnerability scanning

Technology Solutions:

Distributed ComputingTechnology Solutions:

Distributed Computing• Advanced Desktop Technologies

− Thin Client, Virtual Desktop, & Application Virtualization Desktop Technology

• Client Management− LANDesk Expert Solutions Provider (ESP) & Managed Service Partner (MSP) − LANDesk architecture, design & implementation − Intel vPro consulting & design

• Digital Signage− Full Solution – SARCOM Lifecycle Support plus industry-leading Content Management Software Partners − Site survey, systems design & configuration − Currently supporting more than 5,000 digital signage installations, encompassing over 8,000 screens,

nationwide − Samsung National Large Format Display Warranty Service Provider − In support of its current digital signage client base, every single workday SARCOM is on-site installing or

servicing a digital signage system at over 50 different locations in any one or more of the contiguous 48 states

• Print Management

Technology Solutions:

Distributed Computing – Print Management

Technology Solutions:

Distributed Computing – Print Management• SARCOM is committed to providing printing & imaging

solutions that align with our clients' objectives. SARCOM provides the capability to manage & service printing products throughout the life of the device.

−Device consolidation −Workflow solutions −Cost per page −Output managed services −Secure print −TCO analysis

Consulting & IntegrationConsulting & Integration• The Consulting & Integration (C&I) Team offers:

−Presales support for Strategic Sales Model−Strategic Sales Model workshops−Client road maps−Product agnostic consulting / roadmaps & workshops −Business consulting with proactive selling−Technical leadership

• Determines strategic direction

• C&I provides Level 4 sales escalations support• C&I provides TSC management

Consulting & IntegrationConsulting & Integration• C& I works with SARCOM’s Sales & Services to provide enhancements of

the SARCOM portfolio: − Packaging solutions− Convergence of MSO & PSO opportunities

• Network support tools, remote desktop tools, appliances

− Drive sales adoption of new technologies− Leverage technology to drive our MSO business & reduce costs

• Current C&I initiatives are: − Apple Service Initiative

• Active Directory & Exchange integration capabilities• Apple Service Desk development • Develop rollout capabilities

− Security Consulting Practice− Development of NOC Services

SARCOM Customer Satisfaction CultureSARCOM Customer Satisfaction Culture• Continual improvement environment• Customer survey process

−98% customer satisfaction rating• Weekly SLA adherence meetings• Employee recognition & problem review• CERRFS & LAAFF+1 documented procedures:

Call the customer and review the problem.

Expectation. Clearly set expectation level for the customer as to what will happen next.

Restate the problem once you arrive to ensure you understand the issues. Have the customer show you the problem.

Restate expectations.

Fix the problem.

Show the customer what you did to fix the problem and ask if they are satisfied.

Listen to the customer’s problem or concern.

Agree & acknowledge that the customer has a legitimate concern.

Apologize for the situation.

Fix the problem.

Follow up to make sure the customer is satisfied.

+1 Do something additional for the customer to make up for their inconvenience.

SARCOM Community InvolvementSARCOM Community Involvement• SARCOM’s community involvement efforts have included many activities & donations.

SARCOM also works with our clients to identify collaborative charity efforts. A few of our most recent activities are:

− Red Cross Blood Drives− United Way Campaigns− Pelotonia Bike Tour for Cancer Research− Local Food-Bank Donations − American Cancer Society Donations− The Salvation Army− Haiti Relief Aid− Philippine Relief Aid− Support of Nationwide Children’s Hospital Charitable Event− Key Executives participated with the State of Ohio Education Board in the development of an IT Curriculum− Executive participation with Columbus City Schools “Principal for a Day”

Client Profile: Nationwide InsuranceClient Profile: Nationwide Insurance

Ranked #98 in Fortune 1000 55,000 employees $21.8 billion revenues

Current SLA – 4 day standard order , 48 hr rush order− Image, asset tag, delivery, & installation

• Fulfill & deliver 932,000 pieces annually of which 15,000 are desktop, laptop, or pen-tablets• Weekly forecasting with client & manufacturer partners

− Predictive forecasting model based on knowledge of client− Component level forecasting w/ manufacturer to avoid constraints & ensure consistency of image− Leverage two tier distribution model to ensure inventory turns within 10 days minimizing price protection issues for the

client

• Manage & upload custom PeopleSoft catalog with 33,000 SKUs, complete with product descriptions & images

• 25 fulltime service professionals on-site managing desktop & print installation & providing break-fix services

Client Profile: JP Morgan Chase & Co.Client Profile: JP Morgan Chase & Co.Ranked #17 in Fortune 100 174,000 employees $100 billion revenues

Just in time SLA coordinated with project plan• Past 18 months managed $55 million in product inventory & 190,000 pieces with less than

half of one percent error rate on deliveries − JPMC inventory management team− Separate logical warehouse with serialized tracking− Client access to online ad-hoc inventory reporting

• 2005 Q3 Texas banking center replacement− 150,000 pieces; 1,200 branch locations

• 2006 Q4 Tri-state banking center replacement− 32,000 pieces; 348 branch locations

• 2007 Q1 Bank of New York conversion− 29,000 pieces; 360 branches

• SARCOM is an HP prime subcontractor for JPMC with 20 full time staff delivering break-fix services on desktop, laptops, and printers. Also IMAC for corporate offices across the US.

Client Profile: CountrywideClient Profile: Countrywide

• Mortgage Lender• 3,600 national locations

− 6 large campus locations

• 39,755 CPU’s• 32,000 employees• SLA performance • Project Management Office

− Nationwide IMAC− Over 300 moves per month

• Hardware procurement

Client Profile: Qualcomm Incorporated

Client Profile: Qualcomm Incorporated

• Telecom Company• 9,000 employees• 21 local buildings, 15 remote U.S. locations• Onsite support

− IMAC services – over 500 per month− Deskside support− PBX operators− Data entry clerks− Help Desk

• Hardware procurement− Just-in-time delivery & configuration− Weekly meetings with Procurement Dept. & IT− Manage standards & curtail rogue buying

Client Profile: City of San DiegoClient Profile: City of San Diego

• 10,000 seats• 70 locations• Deskside & server support

−30 minute phone call back−4 to 16 hour onsite−4 to 16 hour resolution

• Continuous improvement cost savings of over $400,000 per year.

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PCM Sarcom logoPCM Sarcom logo