nancy lowrance, at&t

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A Business Case for Sustainability

Xerox Global Services Thought Leadership Summit

August 9-10, 2010

Nancy LowranceAssistant Vice President, Citizenship & Sustainability



Sustainable Business PracticesEvolving Role of Business in Society

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AT&T Citizenship &Sustainability Programs

relevant and meaningful to both our

company and our communities

AT&T Citizenship and Sustainability Focus



Operational Alignment

Business Unit Expert TeamsBusiness Unit Expert Teams

Public Policy Committee Public Policy Committee of the Board of the Board (Oversight)(Oversight)

Citizenship and Sustainability Steering Committee Citizenship and Sustainability Steering Committee (Cross(Cross--Functional Business Unit Representation)Functional Business Unit Representation)

Core Working TeamCore Working Team

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Regulated/ Hazardous

Waste

Building Environment,

SOW

Volunteerism

InnovationInnovation

CRE (Energy Purchasing/

Demand Response)Fleet

Network Elements & Environment

Alternative Energy Sources

CRE

(Bldg. Envir. Systems

GHG Emissions

Security and Privacy

Council

HealthcareCoreCore

TeamTeam Human Rights

Compliance and Ethics

Advertising Diversity

CDO Forum

Social Social

PolicyPolicy

DiversityDiversity

Access & Aging

Community Community EngagementEngagement

Foundation

Third Parties

Education

Business Privacy Steering Council

ConsumptionConsumption

Water

Product Product

StewardshipStewardship

Supply Supply ChainChain

E-Waste

Server Based

(Green IT, IDC)

Evolving Workplace Waste Waste

ManagementManagement

How We Integrate Internally

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Employee Resource Groups

Life Cycle Planning

Life Cycle TakeBack

ICT Story

Directory

Marketing Efforts



Our Citizenship & Sustainability Focus Areas

Strengthening Communities

Investing in People

Leading with

Integrity

Minimizing Our

Environmental Impact

Connecting People & Business

Leading Innovation

& Technology

We strive to be a great place to

work, to be respectful and supportive of our diverse

workforce and inclusive

culture, and to recognize the benefits of our

diverse suppliers,

customers and business partners

We demand the highest standards of ethics,

integrity and responsibility in our operations

We strive to minimize our environmental impact in ways

that are relevant to our business and important

to the communities

we serve

We efficiently connect people and businesses everywhere with

innovative and sustainable

products and services

We lead the way in innovation

and technology and apply

developments to make a sustainable difference in

society

We strengthen our communities

by providing good jobs,

donating our time and talents,

supporting underserved

populations and promoting education

programs that create economic

opportunity

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Environmental SustainabilityOur Commitment

By harnessing the scale of our network, AT&T* delivers more sustainable solutions to connect people and businesses seamlessly, increasing efficiency, and minimizing environmental impact

► Reducing our own environmental impact

► Providing products and services that enable others to minimize their environmental footprint

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* AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not

by AT&T Inc.



Minimizing Our Own ImpactIn Ways That are Relevant to Our Business and

Important to the Communities We Serve

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Managing Energy, Improving Efficiency

•Reducing energy

consumption

– 23.8% improvement

over 2009

Improving Fleet Efficiency

•Rolling out 15K

additional alternative-fuel vehicles *

– Saves 49M gallons of fuel

– Reduces emissions by

211K metric tons

Exploring Alternate Energy

•Leveraging wind power and solar power in key facilities

–1.6M kWh of electricity

generated per year

Responsible Product Stewardship

• Helping customers reuse &

recycle

– 4.2M cell phones and 1.8M

pounds of accessories/batteries

recycled

Reducing Waste

•Reclaiming network resources

– 72.1M pounds of “scrap”

kept out of landfills in

2009

Delivering Sustainable Solutions

•Efficiently connecting people and business

– Innovative and sustainable

products and services

* 10 year commitment



Minimizing Our Own ImpactIn Ways That are Relevant to Our Business and

Important to the Communities We Serve

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• Managing Energy, Improving Efficiency

� Director of Energy

� Energy Scorecard

� EcoSystem

� Print 360

• Reducing Waste



And Enabling Others to Reduce Their

Environmental Impact

We efficiently connect people and businesses everywhere with innovative and sustainable products and services

Information and Communication Technology (ICT) products enable people and businesses to make more energy-efficient choices and reduce their own environmental impact, by:

Moving work to people rather than people to work

Connecting rather than traveling

Managing business remotely and in real-time

Improving transportation and distribution systems

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Fleet Management

• Vehicle-based products combine the latest advances in GPS, wireless and

Web technologies to make mobile

workforce and fleet management an

affordable reality

• Better management of miles driven,

improved inventory management,

and reduced travel time and costs with real-time dispatching

Telepresence

• Combines innovative video, audio and interactive elements to create a

unique, virtual presence over the

network — giving users an “in-

person experience”

• Benefits include increased

employee productivity, accelerated

decision-making and reduced dependency on physical travel

Products such as…

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Telepresence Report

Commissioned by CDP, sponsored by AT&T and produced

by Verdantix

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• In-depth interviews of 15 global companies

• Early adopters of telepresence

• AT&T and non-AT&T customers

• Developed a forecast model to quantify the environmental and economic benefits at the:

• Company level

• Industry sector level

• Economy wide level for the U.S. and UK

Research Approach



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Current Telepresence Deployments of Companies Surveyed



Key Findings: Company Level Analysis

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For a $1B company*:

•ROI in as little as 15 months

•Saves nearly 900 business trips in year one

•C02 reduction of 2,271 metric tons over five years

• equivalent of 400+ passenger vehicles for one year

•Delivers non-quantifiable benefits such as:

– Improved productivity

– Providing a better work/life balance for employees

* 1B in annual revenue and with at least 4 Telepresence rooms



Key Findings:

US Analysis

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Benefit Cumulative through 2020

Annually thereafter

Net financial $15 billion $3.5+ billion

Environmental 4.6 million metric tons

963+ thousand metric tons



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AT&T Citizenship & Sustainability Video

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