Nancy Trimm is passionate about working with libraries and organizations across the state as a Public Computer Center Trainer for the Colorado State Library. In her free time, Nancy runs, hikes, skis, and competes in Warrior Dash competitions. Follow her on twitter: @nancytrimm

Kieran Hixon, known for his high energy and humor, lives on forty acres with 7 adults, a child, and a myriad of chickens, dogs, and feral cats.  He works as a Public Computer Center Trainer for the Colorado State Library in his spare time.  Follow him on twitter : @bfhenboy

Crystal Schimpf is a Public Computer Center Trainer for the Colorado State Library. She works with libraries to coordinate technology instruction, design curriculum, and provide staff training. In her free time she enjoys hiking, biking, vegan baking, and music making. Follow her on twitter: @nocolibrarian

Tech Training Skills for

21st Century Library StaffKieran Hixon

Crystal SchimpfNancy Trimm

http://bit.ly/techtrainercomps

Using the Pointer

• You’ll be asked to use your pointer on the next slide.

• First click on the Arrow just above the slide.

• Then click on the slide to indicate your answer.

What do you do?Assist Public Train Staff Supervise

Staff

These Questions Will Be Answered

  What are competencies?

Why are competencies valuable for library tech trainers?

What are the competencies for library tech trainers?

How do we support competency-based training?

of rural libraries are the only provider of free Internet

Have you helped people learn about technology?

67% received one-on-one help from library staff 

14% attended a computer training at the library

Equal Access

CompetenciesLead to Success

Measurable Skills & Knowledge

Classroom Instructional Delivery Skills

Competency Skills/Knowledge

Receive feedback from learners and respond by adapting instruction to meet their needs

Check in with learners to ensure they are understanding concepts

Adapt classroom activities based on individual learning preferences, level of skill, and level of support needed

Allow learners time to evaluate the class and the effectiveness of the trainer

Using effective classroom training techniquesand adapting instruction to meet the needs of learners.

Good at Tech

does not equal

Good at Teaching

Increase staff

knowledge and skills

Improve customer service

Establish standard

s

Learn 21st

Century literacy

skills

Create a culture of learning

Competencies +Training+Personal Learning Plan

Technology Trainer Competencies

http://bit.ly/techtrainercomps

Competencies Skills/Knowledge

Practice effective training techniques. Present ideas clearly.Use a variety of approaches to accommodate learning styles.Actively listen to learner input.Be prepared to deal with difficult situations.

Individual Instructional Skills

Understand the necessity for personalized and individual instruction

Where do you go to learn?

How do you create a training program?

nancy@coloradovirtuallibrary.org@nancytrimm

crystal@coloradovirtuallibrary.org@nocolibrarian

kieran@coloradovirtuallibrary.org@bfhenboy

Colorado Public Computer Centers (Colorado State Library: 2011)

Technology Trainer Competencies (Colorado State Library: April, 2011)

Access to Digital Information, Services, and Networks: An Interpretation of the Library Bill Of Rights (American Library Association: July 15, 2009)

Libraries Connect Communities: Public Library Funding & Technology Access Study (American Library Association: June 2011)

Opportunity for All: How the American Public Benefits from Internet Access at U.S. Libraries (University of Washington Information School: March, 2010)