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TRANSCRIPT
Session Objectives And Takeaways
Session Objective(s):Illustrate the value in the Optimized Desktop
Debunk a few myths and clear the smoke around this subject
Key TakeawayHow you can plan for Desktop Optimization in your environment ,how we can help
What happens with a PC?D
esk
top
Per
form
ance
Configuration Control
IT or User installs
approved apps
User installs
approved apps
Personal SW,
Downloaded apps How much
maintenance has
this PC received ?
What apps does it
have ?
No control, update,
or maintenance,
PC is sluggish
List of user
complains
•Slow Environment
•Application failure
•Complicated to manage
•Complicated to mantain
•Hard to update
•Etc
Cool
Shareware
Personal
SW
People want to get away fromCofiguration /inventorization/Administration and maintain a pc…
How well do you manage depends on…
HW and SW combinations grow… and multiply
Yet we all want to comply
Audit Capabilities
Compliance
Configuration Management
Inventory Management
Application Lifecycle
Role based security, and
configuration
Quality Of Service
The market is looking at two ways to solve this“new” problem
How has the thin client market grown …2007 Worldwide Shipments
Thin Clients – 3 Million units (1.1% WW)PCs - 264 million unitsSource : Gartner, 2007 PC Market Size WW
7 July 2008
1999 Worldwide Shipments
Thin Clients – 700,000 units (0.6% WW)PCs -- 113 million unitsSource : IDC 1999 Enterprise Thin Client Year in Review - Jan 2000 Update IDC, 9/7/01
Thin client remain 1% of the market
7 Years of TCO Data
0
1000
2000
3000
4000
5000
Hardware Software IT Labor User Labor
Unmanaged
Rich Client
Typically managed
Rich Client
Terminal Server
32 bit
Terminal Server
64 bit Well managed
Rich Client
Annual TCO
= $2,851/PC
Annual TCO
= $2,812/PC
Annual TCO
= $3,241/PC
Annual TCO
= $5,386/PCAnnual TCO
= $4,593/PC
What are the latest TCO from Gartner
After almost 10 years of analysis these studies
show its not about TCO of the HW, but rather
about managebility of how tailored is the
configuration
And how does Gartner PC Configuration Magic Quadrant look like ? Dec 2008
FOCUS ON:Deploy PC OSs, settings and applications.
Collect and manage hardware and software inventory.
Monitor the use of software applications.
Configure and deploy software, patches and other system updates to PCs.
Remotely control PCs for troubleshooting
The Software+Services Platform provides more options than ever
Corporate Owned
Desktop/Laptop/VDI
Diskless Boot
Thin-Client
Non-Corporate Assets
Employee owned (home)
Off-shore (contractor)
Applications Drive Client Options
Thin Client
CE.NET
Rendering
(TS or VDI)
Presentation
(Web client)
Rendering
(TS or VDI)
Thin Client
XP Embedded
Rich Client
(.NET Winforms)
Diskless
Smart Client
XP/Vista/Win7
Presentation
(Web client)
Rendering
(TS or VDI)
Rich Client
(.NET Winforms)
Managed
Smart Client
XP/Vista/Win7
Presentation
(Web client)
Rendering
(TS or VDI)
Rich Client
(.NET Winforms)
Win32
Applications
Information
Worker Tools
• Minimum
footprint option
• Logic on local
or remote
server
• Minimum
footprint
option
• IE-deployed
applications
• Local .NET
Winform apps • Minimum
footprint
option
• Imaged on
boot – zero
residual
image
• Rich user
experience
• Zero-touch
deployment
• “Locked
down” for
ease of
management
PDA
Pocket PC
Windows Mobile
Presentation
(Web client)
Rendering
(TS or VDI)
Rich Client
(.NET Winforms)
Information
Worker Tools
• Rich user
experience
• Managed
through SCCM
• Mobility support
Win32
Applications
Information
Worker Tools
Windows Server 2008 Compatibility (same kernel as Windows Vista)
Windows Vista Compatibility
Windows Azure (Cloud Computing)
Applications Drive Client Options
Thin Client
CE.NET
Rendering
(TS or VDI)
Presentation
(Web client)
Rendering
(TS or VDI)
Thin Client
XP Embedded
Rich Client
(.NET Winforms)
Diskless
Smart Client
XP/Vista/Win7
Presentation
(Web client)
Rendering
(TS or VDI)
Rich Client
(.NET Winforms)
Managed
Smart Client
XP/Vista/Win7
Presentation
(Web client)
Rendering
(TS or VDI)
Rich Client
(.NET Winforms)
Win32
Applications
Information
Worker Tools
• Minimum
footprint option
• Logic on local
or remote
server
• Minimum
footprint
option
• IE-deployed
applications
• Local .NET
Winform apps • Minimum
footprint
option
• Imaged on
boot – zero
residual
image
• Rich user
experience
• Zero-touch
deployment
• “Locked
down” for
ease of
management
PDA
Pocket PC
Windows Mobile
Presentation
(Web client)
Rendering
(TS or VDI)
Rich Client
(.NET Winforms)
Information
Worker Tools
• Rich user
experience
• Managed
through SMS
• Mobility
support
Win32
Applications
Information
Worker Tools
Application Compatibility depends on the supported Development Stack and Presentation Capabilities of the device
One size DOES NOT FIT ALL
App3
App4
App1App
2App3
App4
App1App
2App3
App4
App2
App3
App4
App4
Most Applications Lead to Vista Compatibility
Savings with a Managed Rich Client
User Benefits IT BenefitsImproved productivity
Reduces search time by 42%Up to $59 savings per year 1
Improved performanceUp to a 3.5x network throughputimprovement 2
Improved interface
Consistent, fast, reliable resume
Efficient Document Sync
Previous Versions (backup)
SavingsGreen $55-$78 annual savings for desktops4
$11 (8%) savings per PC in service desk-related IT labor1
$26 per/PC cost-reduction benefit in Desktop Engineering & Support Costs1
Up to $605/PC annual savings for mobile systems5
Security Benefits3
60% fewer malware infections than Windows XP SP2
45% fewer high security vulnerabilities in year 1
1st Windows OS developed under the Microsoft Trustworthy Computing Initiative (Secure Development Lifecycle)
Management & Security FeaturesBitLocker Drive Encryption
2-way firewall w/ IPSEC (centrally managed)
User Account Control (UAC)
Single Global Image
“Managed Desktop”
Windows Defender
Internet Explorer (IE) Protected Mode
ActiveX / USB / Device Management
Imaging tools included
Single security patch supports multiple languages
Network Access Protection Client
Windows XP Compatibility* via:Virtual PC 2007
Microsoft Enterprise Desktop Virtualization (MED-V)
1 Whitepaper: Analysis of the Business Value of Windows Vista, December 2006,
http://download.microsoft.com/download/2/8/1/281dda34-b8fc-4b4c-9848-c6fa2ba8fa8a/IDC_vista_whitepaper.pdf
2 Enhanced Network Performance with Microsoft Windows Vista and Windows Server 2008, Document
#207180, The Tolly Group, June 2007, http://download.microsoft.com/download/4/b/4/4b455e48-72c4-4a04-b9a5-892fd497087a/TollyResults.pdf
3 Microsoft Security Intelligence Report, July – December 2007, http://www.microsoft.com/downloads/details.aspx?FamilyId=4EDE2572-1D39-46EA-94C6-4851750A2CB0&displaylang=en & http://www.microsoft.com/security/portal/sir.aspx
4 Continental Airlines Vista Case Study Video (2008) & Windows Vista Energy Conservation, October 2006, http://www.microsoft.com/whdc/system/pnppwr/powermgmt/VistaEnergyConserv.mspx
5 Reducing TCO with Windows Vista: Quantified Savings for Mobile PCs, Wipro Technologies and GCR
Custom Research, September 2007, http://download.microsoft.com/download/f/7/e/f7ef20ff-6bcc-4348-897b-94b22911f2dc/WIP_GCR_TCOMobilityWP_v9a.pdf
So how much research is enough
“The number of ways in which enterprises can deliver computing environments and applications to users has expanded dramatically — from two primary architectural choices to 10. To meet changing business and user requirements, most organizations will embrace multiple delivery options, often in combination.”
Source Gartner: “Choosing From 10 Client Computing Architectural Options”, Brian Gammage, Mark A. Margevicius. 10 December 2007, Publication Date: 27 February 2009 ID Number: G00164331
“Recommendations • Unless your organization has an urgent requirement to deploy hosted virtual desktops immediately, wait until 2009 before commencing deployment. By early 2009, improvements in how users connect to virtual desktops and manage hosted virtual-desktop images will be available. • Recognize that hosted virtual desktops will be suitable for some, but not all, users. Ongoing technical developments will reduce the impact of network latency issues, but will not eliminate them. Application performance from hosted virtual desktops will not be adequate for all user needs. • Define and optimize management processes for hosted virtual desktops just as you did for traditional PCs. Although hosted virtual-desktop images are centralized and more standardized, the capabilities for managing them across their full deployment life cycles remain incomplete. To remedy this, budget for additional
point-solution management capabilities.”
Source Gartner: “Hosted Virtual-Desktop Deployments Are Set to Accelerate”Source: Gartner, Brian Gammage, Mark A. Margevicius, 28 July 2008, ID Number: G00159683
“IT organizations that respond to some users' cries for more freedom by "unlocking" all PCs will increase costs of management overall. Increasing user rights should be tied to specific user requirements, not ubiquitously to everyone. …But unlocking users who are appropriately locked down can increase an enterprise's TCO. Direct costs increase by 9.7%, and overall TCO increases by 36.3% in our model. ”
Source Gartner: “Organizations That Unlock PCs Unnecessarily Will Face High Costs“, Michael A. Silver, Ronni J. Colville, Publication Date: 19 December 2008 ID Number: G00161951
“Key Findings • Despite the ongoing shift from desktops to more-expensive notebook PCs, average
TCO for new enterprise PCs will fall 29.4% by the end of 2010. • The TCO for each management profile of desktop and notebook PCs will fall
because of price reductions of new PC hardware, simplification of PC deployment and better management.
• The biggest factor reducing average TCO will be the shift to more highly managed
profiles from lightly managed ones for desktop and notebook PCs.”
Source Gartner: “How to Reduce Your PC TCO 30% in 2011 “, Federica Troni, Brian Gammage, Michael A. Silver, Publication Date: 20 March 2009 ID Number: G00166195
CREATING A DESKTOP ENVIRONMENT
New LaptopMigration of OS
1. Tech support
performs a backup
of the users data
2. Installs the OS
Image on the new
machine
3. Installs the
approved
applications
4. Restores the users
data onto the new
laptop
New ApplicationNew local or remote
application deployment
1. Tech support or the
user installs the
required application
DEFINING THE USER EXPERIENCE
Pentium III
128MB RAM
Thin
Client
Home PC
INTERNET
NO VPN
MS Application
Virtualization
Active
DirectoryMS Terminal
Server 2008
INTRANET
DINAMIC USER1.The applications,
configuration, data and
profiles are managed by
the environment
2.The desktop environment
follows the user to other
Operating Systems
3.Even a thin client (either
old pc, thin clients)
receives the remote
application with access to
the users data
4.The thin client can also
connect to a completely
configured remote
desktop
5.We can also connect to a
virtual machine on a
server, that will receive
the same configured
environment for the user
6.From the users Home
PC he can connect to the
remote applications
without a VPN
7.As well as connect to a
full remote desktop
environment that has the
same configuration,
applications and data
without a VPN
Windows
Server 2008
Virtual Machines
MS System Center
Config. Manager
Operations Manager
TECHNOLOGIES THAT ENABLE THIS SCENARIO
What makes up a desktop?
Hardware & OS
Applications in Image
Core Applications
Sales
Applications
Finance
Applications
HR
Applications
Development
Applications
iTu
nes
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e O
ff
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plic
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plic
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n
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plic
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plic
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n
Dependencies Create Complexity
Hardware
OS
Data, User settings
App AppApplications
Folder Redirection
Roaming Profiles
Group Policies
App-V
Remote Apps
MEDV
XP
Vista
Windows 7
Thin
Desktop
Mobile
Dependencies Create Complexity
Hardware
OS
Data, User settings
App AppApplications
Folder Redirection
Roaming Profiles
Group Policies
App-V
Remote Apps
MEDV
XP
Vista
Windows 7
Thin
Desktop
Mobile
A comprehensive set of virtualization products, from the data center to the desktop.Assets – both virtual and physical – are managed from a single platform.
Management
Desktop Virtualization
Application Virtualization
Presentation Virtualization
Server Virtualization
User StateVirtualizationFolder Redirection
Offline files
Microsoft Virtualization Products
OS
Data
OS
HW
App App
OS
App
OS
App
Compliance
And Desired Configuration Management for Compliance
Define configuration baselines for your business, workload or other requirements across physical and virtual environments
Leverage Microsoft and third party Configuration Packs
Identify required and prohibited configurations for clients, servers and applications and report on compliance against those definitions
Improve systems availability, security, and performance by reducing problems associated with configuration drift
Remediate non-compliance
Once configurations supporting regulatory compliance are defined reporting is a streamlined effort
Dashboards provide immediate visibility into the status of compliance
Client Computing ScenariosGrowing variety of needs
Windows Optimized Desktop Scenarios Mobile worker (e.gKnowledge workers,SalesForce and Execuitves)
Bitlocker Drive
Encryption
Application
Virtualization
(aka SoftGrid)
Group Policy and AGPM
Folder Redirection
Offline Files
Windows Optimized Desktop Scenarios Office worker (e.g analysts, architects, designers, and lawyers )
Group Policy and AGPM Folder Redirection
Offline Files
Windows Server
Terminal Services (LOB App)
Application
Virtualization
(aka SoftGrid)
Windows Optimized Desktop Scenarios Task worker (e.gCall center ,warehouse ,Retail ,Bank Teller etc)
Group Policy and AGPMActive Directory
Users and Groups
Windows Server Terminal Services
(Desktop)
End User Benefits
Task Focused UI
IT Benefits
Centralized Management
Security; Low cost
Extending the lifeof the old hardware
Free seating in always connected environment
Centralised Data reduces less data theft risk
VECD on WS2008 R2Hyper when a full desktop experience is needed
Application Virtualization(aka SoftGrid)
Win FLP
Windows Optimized Desktop Scenarios Contract/offshore worker
Windows VistaEnterprise Centralized
Desktop (VECD)
Group Policy and AGPM Folder Redirection
End User Benefits
Access to right appsand data
IT Benefits
Centralized management
Security and Compliance
Hyper-V™
Windows Server
Terminal Services
Web Portal
Non-managed PC
Windows Optimized Desktop ScenariosAccess From Anywhere On Non–company Owned PC
Group Policy and AGPM
Folder Redirection
AD Users and Groups
Windows Vista
Enterprise Centralized
Desktop (VECD)
End User Benefits
Home/emergency access
Right apps and data
IT Benefits
Security and Compliance
Centralized Management
Hyper-V™
Mobile
Office
Contract/ Offshore
Task
Anywhere -onnon company PC
Bitlocker Drive Encryption
Application Virtualization
FolderRedirection
Replaceable PCflexibility, easy to migrate users
Application Virtualization
FolderRedirection
Terminal Services(LOB Application)
Hot-deskingflexibly, compliance, free seating
Terminal Services(Desktop)
Thin Client / Extending PC lifesecurity, low cost, carbon–neutral
Windows Vista EnterpriseCentralized Desktop
Windows Server 2008 Terminal Services Gateway
Working from Anywheresecurity , emergency access
Windows Vista Enterprise Centralized Desktop
Hosted Image (VDI)security, right apps and data
Windows Optimized Desktop Scenarios
www.microsoft.com/casestudies
8 Month Analysis of Thin Client versus full PC TCO,in a Bank in Latin America.Analyzed Scenarios
• Current Annual Total TCO per PC Base Scenario
• Maintain & Renew PC platform with programmed 3-4 year cycles . Implementing MOM and SMS.Scenario 1
• Renew PC platform with Small form factor desktops with a programmed 3-4 year cycles Scenario 2
• HW Thin Client for Corporate Office and PC Renewal for branches (50%-50%)Scenario 3
• Massive adoption of Terminal Services with Thin Clients in Corporate Office sand Branches (85%-15%)Scenario 4
• Massive adoption of HW Thin Clients in Corporate Office sand Branches (85%-15%)Scenario 5
8 Month Analysis of Thin Client versus full PC TCO,in a Bank in Latin America. Results signed by the CFO
Decision Taken at the end:• It was not worth the migration effort
or process to receive less than 10% yearly TCO benefit.
• The applications stack was too complicated to migrate
• They opted to better manager their Desktop environment by implementing common images, SMS for inventory and patch management and MOM for desktop monitoring.
Review the Learnings
Desktop = End to end desktop experience
Optimization =Improving the end to end customer experience
Improving desktop manageability
Cost savings with the right set of solutions
Can be complicated due to the variety of underlying technologies
Desktop Optimization
Desktop = End to end desktop experience
Optimization =Improving the end to end customer experience
Improving desktop manageability
Cost savings with the right set of solutions
Can be complicated due to the variety of underlying technologies
Goals of the Optimized Desktop Solution Accelerator
Solutionaccelerators.com
Empowerment through Education
Formalized, systematic, repeatable approach to assessing Desktop Optimization requirements
Dependencies Create Complexity
Hardware
OS
Data, User settings
App AppApplications
Folder Redirection
Roaming Profiles
Group Policies
App-V
Remote Apps
MEDV
XP
Vista
Windows 7
Thin
Desktop
Mobile
A comprehensive set of virtualization products, from the data center to the desktop.Assets – both virtual and physical – are managed from a single platform.
Management
Desktop Virtualization
Application Virtualization
Presentation Virtualization
Server Virtualization
User StateVirtualizationFolder Redirection
Offline files
Microsoft Virtualization Products
OS
Data
OS
HW
App App
OS
App
OS
App
Next Steps
42
Additional Resources
Windows Optimized Desktop Assessment (a guide) & Windows Optimized Desktop Scenario Selection Toolhttp://technet.microsoft.com/en-us/library/dd334417.aspx
Windows Enterprise Optimized desktophttp://www.microsoft.com/windows/enterprise/optimized-desktop/default.aspx
Windows Optimized desktop on Connecthttps://connect.microsoft.com/site/sitehome.aspx?SiteID=729
Infrastructure Planning and Design (IPD)http://technet.microsoft.com/en-us/library/cc196387.aspx
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS,
IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.