nar strategic plan
TRANSCRIPT
8/12/2019 NAR Strategic Plan
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YGH Y@BH @U
MN\.Q HY G @ M F . Q H @ B O L @ M H . Q H @ M Z H M Y.
MOY@NMOD OUUNE@OY@NM nj QHODYNQU®
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Y G H Y @ B H @ U M N \
Pnu spnfh. Nvhr tgh post ?8 bnmtgs, `m 17 wnrfsgnps ornumi tgh enumtry,wh bht w`tg tgnusomis nj QHODYNQU ® omi ntghr `miustry prnjhss`nmods. \h osfhi ynutn —QHYg`mf‒ tgh juturh nj rhod hstoth, omi ynur vn`eh strnmldy `m uhmehi tg`s pdom. Ghrh‐sgnw.
Ygh edor`nm eodd jnr egomlh wos dnui omi edhor. @m e`ty ojthr e`ty, ynu todfhi oanuttgh er`t`eod mhhi tn oikust tn tgh mhw rhod`t`hs nj sne`hty, tgh henmnby, omi tgh rhod hstothaus`mhss. Yg`s pdom eodds nm MOQ omi nrlom`zhi rhod hstoth tn put o strnml hbpgos`s nmegomlh `tshdj’tn ah nphm, m`badh, omi enddoanrot`vh omi tn jneus nm ghdp`ml bhbahrsahtthr bhht enmsubhrs‐ hxphetot`nms. Uphe` eoddy, `t enmjrnmts ynur enmehrms oanut tghstrueturh nj nrlom`zhi rhod hstoth, `m port`eudor tgh tgrhh-woy olrhhbhmt. Bomy nj ynuquhst`nmhi tgh dnml-thrb susto`moa`d`ty nj tgh eurrhmt strueturh l`vhm tgh trhmis omi
umehrto`mt`hs `m ynur aus`mhss. Yg`s pdom shts us nm opotg tn hxpdnrh om nrlom`zot`nm-w`ih rhod`lmbhmt tgot voduhs `mmnvot`nm omi hj e`hmey.
Yghrh wos w`ihsprhoi todf oanut gormhss`ml a`l ioto. @m wnrfsgnps, wh ghorijrhquhmt enbbhmts nm tgh ua`qu`ty omi lrnw`ml `m uhmeh nj ioto. \h ghori sphe` eenmehrms oanut antg tgh ush nj BDU ioto omi tgh strueturh nj BDUs. \h odsn ghori ynurenmehrms oanut tgh `mjnrbot`nm tgot wos ah`ml lotghrhi omi i`sshb`mothi ay tg`ri-porty ollrhlotnrs. @m tg`s pdom, wh eodd nm MOQ tn enddoanroth w`tg ntghr ioto prnv`ihrswghrh opprnpr`oth omi shhf nppnrtum`t`hs tn dhvhrolh ioto `m o woy tgot strhmltghms tghrhdot`nmsg`p ahtwhhm enmsubhrs omi QHODYNQU®.
Qhspnms`a`d`ty d`hs w`tg`m hoeg nj us. \h‐i ah rhb`ss ̀ j wh i`im‐t soy tg`s pdom au`disnm tgh lrhot wnrf nj prhv`nus Utrothl`e Sdomm`ml Enbb`tthhs, aut `t‐s odsn o ihporturh `m`ts urlhmt eodd jnr egomlh. Oeehpt`ml omi oiopt`ml tn egomlh `s er`t`eod tn nur nrlom`zot`nm‐ssurv`vod omi tn rhto`m`ml `ts er`t`eod rndh os tgh dhoi`ml oivneoth jnr rhod prnphrtynwmhrsg`p, pr`voth prnphrty r`lgts, omi tgh sbnntg tromsjhr nj rhod prnphrty. Aut udt`bothrhspnms`a`d`ty jnr tgh sueehss nj tg`s pdom d`hs mnt w`tg MOQ odnmh. Hoeg nj us os `mi`v`iuodproet`t`nmhrs pdoys o rndh. Ygh juturh `s nurs `j wh nphroth w`tg o enbb`tbhmt tn oeehptomi hbaroeh egomlh.
Hd`zoahtgBhmihmgodd
13?1 Utrothl`eSdomm`ml Ego`r
Ugommnm \`dd`obs F`ml
13?5 Utrothl`eSdomm`ml Ego`r
YniiUg`pbom
13?9 Utrothl`eSdomm`ml Ego`r
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: 1
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YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: 5
U H H I U N J E G O M L H
\h d̀ sthmhi. Ygh QHODYNQ® ossne`ot`nm gos ahhm tgh ehmthrp`heh nj nurmot`nm‐s rhod prnphrty borfhts jnr bnrh tgom ?33 yhors. \h enudim‐t govh susto`mhi nur
pns`t`nm os Ygh Zn`eh jnr Qhod Hstoth®
jnr sn bomy yhors w`tgnut hvndv`ml. Pht tnioy, wh‐rhegoddhmlhi os mhvhr ahjnrh ay thegmndnl`hs omi henmnb`e umehrto`mt`hs tgot orh egoml`mltgh hxphetot`nms nj antg QHODYNQU ® omi enmsubhrs. Yn surv`vh omi tgr`vh `m tg`shmv`rnmbhmt wh bust ah mnt nmdy nphm omi oioptoadh aut odsn enurolhnus hmnulg tn bofhtgh r`lgt egn`ehs. Ygot‐s tgh tromsjnrbot`vh bhssolh nj QHYg`mf, omi wh soduth tgh Utrothl`eSdomm`ml Enbb`tthh jnr in`ml tgh i`j eudt wnrf tgot dhi us tn tg`s pdom.
Egomlh `s o prnehss, aut wh govh odrhoiy ahlum shhi`ml tgh tromsjnrbot`nm;
v @m 13?5, wh rnddhi nut o rhnrlom`zhi enbb`tthh strueturh tgot‐s bnrh rhdhvomt tn tghegoddhmlhs wh orh enmjrnmt`ml tnioy omi `m tgh enb`ml yhors.
v \h boih g`stnr`e egomlhs tn tgh rhodtnr.enb nphrot`ml olrhhbhmt tn dht nur enmsubhr
d`st`ml \ha s`th enbphth bnrh hjjhet`vhdy.v Yg`s jodd, wh ommnumehi tgh doumeg nj o mhw prhi`et`vh omodyt`es lrnup tn ̀ mmnvoth woys
tn ush omi enba`mh MOQ omi ntghr ioto jnr ynur ahmh t .v \h orh rhjneus`ml nur enmsubhr nutrhoeg ̀ m`t`ot`vh, wnrf`ml ̀ m ednshr enddoanrot`nm
w`tg rhodtnr.enb, nur stoth omi dneod ossne`ot`nms, omi ntghr nrlom`zot`nms’omihmlol`ml enmsubhrs `m oivneoey.
v \h orh rh-hxob`m`ml tgh prnehss jnr bnv`ml ̀ mtn ossne`ot`nm dhoihrsg`p.v \h rhehmtdy doumeghi o stuihmt bhbahrsg`p omi orh hvoduot`ml ntghr bhbahrsg`p
eothlnr`hs.v Ygrnulg tgh QHODYNQ ® Sorty `m`t`ot`vh, oivneoey rhsnurehs orh pnur`ml aoef `mtn
QHODYNQU®‐ enbbum`t`hs.
Nur tgrhh-woy olrhhbhmt’ay wg`eg QHODYNQU ® kn`m tgh mot`nmod, stoth, omi dneodossne`ot`nm’`s o s`lm` eomt snureh nj strhmltg jnr odd dhvhds nj nur nrlom`zot`nm. Aut tghenmehrms ynu hxprhsshi `m QHYg`mf wnrfsgnps i`i mnt jodd nm ihoj hors. \h‐rh hxpdnr`mlwoys tn rhto`m nur enrh strhmltg, port`eudordy ̀ m oivneoey, wg`dh bof`ml nur strueturh bnrhhj e`hmt omi ̀ m tumh w`tg ynur mhhis.
\h dnnf jnrwori tn enmt`mu`ml tgh i`odnluh storthi ay QHYg`mf. Pnur `ms`lgts omienmt`muhi enbb`tbhmt w`dd fhhp tgh QHODYNQ ® job`dy strnml tgrnulg `ts shenmi ehmtury.
Uthvh Arnwm
13?9 MOQSrhs`ihmt
Iodh Ut`mtnmMOQ EHN
Lory Ygnbos13?5 MOQSrhs`ihmt
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QHYg`mf wos doumeghi`m Oulust 13?1.
\gn Ynnf Sort>
Q H Y G @ M F Q H E O S
Gnw \`dd MOQ Qhbo`m Qhdhvomt> Pnu tndi us . . .
97%81%
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: 9
Nrlom`zot`nmodegomlh `s hsshmt`od . . .
v Qh-hvoduoth tgh strueturh nj tgh nrlom`zot`nm tn `merhosh `ts rhdhvomey.v Hd`b`moth ummhehssory iupd`eot`nm nj hjjnrts oernss tgh tgrhh dhvhds nj tgh QHODYNQ ® nrlom`zot`nm.v Joe`d`toth enmsnd`iot`nm wghrh wh‐rh poy`ml jnr iupd`eoth shrv`ehs.v Sdoy o dhoihrsg`p rndh nm ahgodj nj QHODYNQU® omi enmsubhrs.v Qh-hvoduoth MOQ‐s dhoihrsg`p bnihd.
autbo`mto`m opns`t`nm nj
strhmltg.
v Ar`ml tgh ossne`ot`nm‐s `m uhmeh tn ahor `m tgh rhv`tod`zot`nm nj gnus`ml, enbbum`tyihvhdnpbhmt, omi mhw omi i`jjhrhmt enmehpts nj gnus`ml omi gnbhnwmhrsg`p.
v Enmt`muh hiueot`ml bhbahrs oanut tgh mhhi jnr pnd`t`eod `mvndvhbhmt ot odd dhvhds.v Au`di t`hs w`tg d`fh-b`mihi enmsubhrs tn strhmltghm oivneoey hjjnrts.
Ah tgh ioto dhoihr . . . v Oiopt tn omi hbaroeh thegmndnly.v Dhvhrolh ioto omi rhdothi thegmndnl`hs tn suppnrt nur sueehss.v Hmgomeh QHODYNQ® nrlom`zot`nm‐s rhdhvomeh os tgh rst omi ahst snureh jnr `miustry, borfht,
enbbum`ty, omi enmsubhr ioto omi `mjnrbot`nm.
omi tghstomiori
ahorhr.
v Qo`sh tgh stomioris nj hmtry `mtn tgh prnjhss`nm.v Qo`sh tgh stomioris nj hmtry `mtn tgh ossne`ot`nm.v Hmjnreh prnjhss`nmod stomioris.v I`st`mlu`sg `m enmsubhrs‐ b`mis tgh i`jjhrhmeh ahtwhhm QHODYNQU ® omi d`ehmshhs.
Jnrlh t`hs w`tgtgh puad`e . . .
v Dhorm bnrh oanut enmsubhrs omi tgh`r prhjhrhmehs.v Sns`t`nm QHODYNQU® os tgh pr`bory snureh nj erhi`adh, oeeuroth `mjnrbot`nm oanut rhod hstoth.v G`lgd`lgt tgh voduh omi rndh nj QHODYNQU® os oet`vh, `m uhmt`od bhbahrs nj tgh enbbum`ty.v Srhshrvh omi strhmltghm tgh QHODYNQ ® aromi ay i`jjhrhmt`ot`ml tgh um`quh shrv`ehs,
hxphrt`sh, omi phrsphet`vh wh prnv`ih ahjnrh, iur`ml omi ojthr o tromsoet`nm.omi w`tgstrothl`eportmhrs.
v Enddoanroth w`tg ioto portmhrs `ms`ih omi nuts`ih tgh nrlom`zot`nm.v Ugorh `mjnrbot`nm omi hmlolh nm `ssuhs nj butuod `mthrhst.
wnrfsgnp port`e`pomts
rhtg`mf gnurs
Ubodd J`rb Dorlh J`rb
Arnfhrs 91%
Olhmts 9:%
Ntghr ?1%
453 5?-90 83-:9 :8+
Bhi`om olh; 8?
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Z`s`nmMOQ `s tgh
trusthi vn`ehjnr rhod hstoth
omi om hjjhet`vhaus`mhss omipuad`e pnd`ey
oivneoth jnr `tsbhbahrs omi
tgh enmsubhrstghy shrvh.
Nakhet`vhsVegomlhR
Au`di om nrlom`zot`nm `m wg`egnphmmhss, `mmnvot`nm, omi rh`mvhmt`nm orh tgh wotegwnris.
Vtgh puad`eRErhoth omi suppnrt o bhom`mljud, dnml-thrb rhdot`nmsg`p ahtwhhm QHODYNQU® omi enmsubhrs.
VoivneoeyROivneoth puad`e pnd`e`hs tgot oivomeh tgh rhod hstoth ̀ miustry, prnthet pr`voth prnphrtyr`lgts, omi prnbnth susto`moadh rhod prnphrty nwmhrsg`p omi gnus`ml nppnrtum`t`hs.
ViotoRAh tgh bnst enbprhghms`vh, rhd`oadh, omi oeehss`adh snurehnj rhod hstoth ioto omi `mjnrbot`nm jnr bhbahrs omi enmsubhrs.
Vprnjhss`nmod`sbRQo`sh tgh enbphthmey omi prnjhss`nmod`sb nj QHODYNQU®.
Vum`tyRUtrhmltghm rhdot`nmsg`ps w`tg`m tghQHODYNQ ® enbbum`ty.
Veop`todRUgoph tgh juturh nj rhs`ihmt`od omi enbbhre`od bnrtlolh jmome`ml tn hmsurho strnml omi susto`moadh nw nj eop`tod `mtn tgh bnrtlolh borfhtpdoeh.
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: 8
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YGH Y@BH @U MN\.
MOQ UYQOYHL@E SDOM 13?9-?:
:
nakhet`vhAu`di om nrlom`zot`nm `mwg`eg nphmmhss, `mmnvot`nmomi rh`mvhmt`nm orh tgh wotegwnris.
QHODYNQU® govh hxphr`hmehi bomy i`srupt`vh egomlhs `m tgh postshvhrod yhors; tgh mome`od omi gnus`ml er`s`s6 mhw thegmndnl`hs omiioto bnihds6 omi r`s`ml enmsubhr hxphetot`nms. Yn rhbo`m rhdhvomttn `ts bhbahrs, tgh QHODYNQ ® nrlom`zot`nm, ot odd dhvhds, bustah prhporhi tn ghdp bhbahrs stoy oghoi nj tgh rop`idy hvndv`mlborfhtpdoeh. Ygot bhoms mnt nmdy rhenlm`z`ml egomlh aut odsnah`ml w`dd`ml tn oiopt omi `mmnvoth tn ghdp hmsurh QHODYNQU® rhbo`m ehmtrod tn tgh rhod hstoth tromsoet`nm.
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: :
Ve g o m l h R
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v MOQ npt`b`zhs `tsstrueturh jnr hj e`hme`hsomi tn hmgomeh tghvoduh prnpns`t`nm tnbhbahrs tgrnulgnut tghnrlom`zot`nm.
v MOQ enmt`muoddy seoms tghhmv`rnmbhmt tn hmsurh `tspnd`e`hs, prnehsshs, omiprnlrobs rhbo`m rhdhvomt.
v MOQ enmt`muoddy hvoduothsomi ̀ mmnvoths tn joe`d`tothaus`mhss omi mome`odnppnrtum`t`hs jnr `tsbhbahrs.
v MOQ shhfs bhbahrhmlolhbhmt omi hj e`hmey`m `ts ihe`s`nm-bof`ml.
v MOQ rhenlm`zhs tgh`bpnrtomeh nj ̀ mmnvot`nmw`tg`m tgh QHODYNQ® nrlom`zot`nm omi suppnrtshmtrhprhmhursg`p omi oeudturh nj ̀ mmnvot`nm.
—In bnrh tgom ahdnml; port`e`poth. In bnrh tgom eorh; ghdp. In bnrh tgomahd`hvh;proet`eh. In bnrh tgom ah jo`r; ah f`mi. In bnrh tgom jnrl`vh; jnrlht.
In bnrh tgom irhob; wnrf.‒ \`dd`ob Ortgur \ori, outgnr
YGH Y@BH @U MN\.
MOQ UYQOYHL@E SDOM 13?9-?:
<
v MOQ hxpdnrhs —a`l ioto‒strothl`hs, `medui`mlprhi`et`vh borfht`mlthegm`quhs, tn dhorm gnwtghy b`lgt ah ushi w`tg`mtgh nrlom`zot`nm omi tnbnm`tnr tgh`r ush ay`miustry i`srupthrs .
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YGH Y@BH @U MN\.
MOQ UYQOYHL@E SDOM 13?9-?:
7
nakhet`vhErhoth omi suppnrt o bhom`mljud,dnml-thrb rhdot`nmsg`p ahtwhhmQHODYNQU® omi enmsubhrs.
Enmsubhrs rhdy nm QH ODYNQU® tn prnv`ih hxphrt`sh tgoteudb`moths `m o sueehssjud rhod hstoth tromsoet`nm. Ygot rhdot`nmsg`p`s arnoihr omi ihhphr wghm hxthmihi tn tgh orhos nj sgorhioivneoey `mthrhsts omi dneod borfht hxphrt`sh omi eorr`hi nuttgrnulg tgh judd d`jh eyedh nj prnphrty nwmhrsg`p nr ush. @m om`merhos`mldy enbpdhx omi jrolbhmthi rhod hstoth borfhtpdoeh,o dnml-thrb rhdot`nmsg`p ahtwhhm QHODYNQU® omi enmsubhrs,`medui`ml tnbnrrnw‐s enmsubhrs, ahmh ts tgh puad`e omi suppnrtstgh sueehss nj QH ODYNQU®.
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: 7
V t g h p u a d ` e R
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—\h mhhi tn ah tntoddy enmsubhr ehmtr`e ’ mnt wgot wh womtaut wgot tghy womt ’ omi ah oadh tn oiopt qu`efdy.‒ QHYg`mf Sort`e`pomt
YGH Y@BH @U MN\.
MOQ UYQOYHL@E SDOM 13?9-?:
0
v Ygrnulg QHODYNQ® oivneoey omienbbum`eot`nms hjjnrts,enmsubhrs umihrstomitgh dnml-thrb ahmh ts njrhod hstoth nwmhrsg`p omidhoshgndi `mthrhsts.
v Enmsubhrs rhenlm`zhtgot o QHODYNQ® `som `mthlrod port nj omyrhod hstoth tromsoet`nm,oighrhs tn o str`etEnih nj Htg`es, omi `som oivneoth jnr tgh`r`mthrhsts.
v Enmsubhrs shdhetQHODYNQU® os tgh`rtrusthi rhsnureh jnr odd
rhod hstoth shrv`ehs.
v MOQ hmenurolhsQHODYNQU® tn ihvhdnpdnml-thrb rhdot`nmsg`psw`tg enmsubhrs omisuppnrts tgnsh hjjnrts.
v QHODYNQ® ossne`ot`nms,BDUs, omi MOQ bhbahrsprnthet enmsubhr pr`voeyomi hmsurh tgh sheur`ty njenmsubhr omi prnpr`htory`mjnrbot`nm.
v QHODYNQ®-nwmhi omienmtrnddhi bhi`o orh tghtrusthi snureh nj oeeurothioto omi ̀ mjnrbot`nm jnrenmsubhrs omi ir`vhtroj e omi aus`mhssnppnrtum`t`hs tn nurbhbahrs.
v MOQ enbbum`eot`nms
rh het omi oeenbbniothtgh i`vhrs`ty nj nursne`hty.
v MOQ prnbnths o g`lgdhvhd nj hmlolhbhmtomi ̀ mvndvhbhmt ̀ m tghenbbum`t`hs tgotbhbahrs shrvh.
v MOQ lhmhrothsenbphdd`ml bhssolhs tgothmenurolh enmsubhrs tnhmlolh tgh shrv`ehs njQHODYNQU® tn auy, shdd,omi dhosh rhodhstoth.
v Ygh ossne`ot`nm hbaroehsmhw omi i`jjhrhmt
enmehpts nj gnus`ml omignbh nwmhrsg`p omipns`t`vhdy ̀ m uhmehsenbbum`ty ihvhdnpbhmt.
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YGH Y@BH @U MN\.
MOQ UYQOYHL@E SDOM 13?9-?:
?3
nakhet`vhOivneoth puad`e pnd`e`hs tgotoivomeh tgh rhod hstoth `miustry,prnthet pr`voth prnphrty r`lgts, omi
prnbnth susto`moadh rhod prnphrtynwmhrsg`p omi gnus`ml nppnrtum`t`hs.
Oivneot`ml jnr pnd`e`hs tgot ossurh o ghodtgy rhod hstoth borfhtpdoehahmh ts mnt kust QHODYNQU® aut enmsubhrs omi tgh henmnby.Ygh dhl`sdot`vh omi rhludotnry domiseoph nj tgh juturh w`dd odwoys ahumehrto`m, aut hjjhet`vh oivneoey ay QHODYNQU® `s mhehssory tnsusto`m omi prnthet pr`voth prnphrty r`lgts6 prnphrty nwmhrsg`p6 omitgh nrihrdy, hj e`hmt tromsjhr nj prnphrty `m tgh Xm`thi Utoths.
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?3
Vo i v n e o e y R
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v MOQ enddoanroths w`tgpuad`e omi pr`voth hmt`t`hstgot ahmh t nur bhbahrs,`ms`ih omi nuts`ih tgh`miustry.
v MOQ suppnrtsQHODYNQU® omi ntghrsod`lmhi w`tg QHODYNQ® `mthrhsts shhf`ml hdhet`nmnr oppn`mtbhmt tn puad`enj eh.
v MOQ fhhps stofhgndihrsot odd dhvhds nj tghnrlom`zot`nm up tn iothoanut puad`e pnd`ey`ssuhs omi tgh`r `bpoetnm QHODYNQU® omienmsubhrs.
v MOQ suppnrtspnd`e`hs tgot hmenurolhenbbhre`od rhod hstoth`mvhstbhmt omi ush.
v MOQ au`dis enod`t`nmsw`tg od`lmhi oivneoeylrnups tn strhmltghmpuad`e pnd`ey pns`t`nms.
v MOQ ushs torlhthienbbum`eot`nm egommhdsomi thegmndnly tnprnbnth QHODYNQU ®‐`mthrhsts.
v MOQ prnv`ihsnppnrtum`t`hs jnrQHODYNQU® tn portmhrw`tg enmsubhrs `m
oivneoey.
v MOQ `s rhenlm`zhi os tghoivneoth jnr dhl`sdot`vh,rhludotnry omi dhlodpnd`e`hs tgot ahmh tQHODYNQU® omi rhodprnphrty `mthrhsts.
v MOQ suppnrts pnd`e`hstgot susto`m omi prnthetprnphrty r`lgts omi tghoa`d`ty nj enmsubhrs tnhjjhet`vhdy omi hj e`hmtdyhmlolh `m rhod hstothtromsoet`nms.
v MOQ suppnrts pnd`e`hstgot rhenlm`zh omi susto`mtgh sne`htod voduh nj gnbhnwmhrsg`p.
vMOQ suppnrts pnd`e`hstgot hmsurh gnus`mlojjnrioa`d`ty omioeehss`a`d`ty jnr odd.
—Dht us mnt shhf tgh Qhpuad`eom omswhr nr tgh Ihbnerot`e omswhr
aut tgh r`lgt omswhr. Dht us mnt shhf tn x tgh adobh jnr tgh post6
dht us oeehpt nur nwm rhspnms`a`d`ty jnr tgh juturh.‒ Kngm J. Fhmmhiy
v MOQ enmt`muhs tnstrhmltghm `ts `mvndvhbhmt`m dhl`sdot`vh, rhludotnry,omi pnd`t`eod oivneoeymot`nmoddy omi suppnrtsstoth omi dneod hjjnrts.
v MOQ njjhrs `mjnrbot`nmomi hiueot`nm nmoivneoey, wghrhopprnpr`oth, tn nur ldnaodportmhrs.
v MOQ hvoduoths omienbbum`eoths tgh sueehssnj oivneoey prnlrobs.
YGH Y@BH @U MN\.
MOQ UYQOYHL@E SDOM 13?9-?:
??
8/12/2019 NAR Strategic Plan
http://slidepdf.com/reader/full/nar-strategic-plan 12/21
YGH Y@BH @U MN\.
MOQ UYQOYHL@E SDOM 13?9-?:
?1
nakhet`vhAh tgh bnst enbprhghms`vh, rhd`oadh, omioeehss`adh snureh nj rhod hstoth ioto omi`mjnrbot`nm jnr bhbahrs omi enmsubhrs.
Enmsubhrs joeh om hvhr-w`ihm`ml orroy nj snurehs edo`b`mltn prnv`ih enbprhghms`vh, outgnr`tot`vh ioto omi `mjnrbot`nmtn bhht tgh`r rhod hstoth mhhis. \`tg QHODYNQ ® ossne`ot`nmsuppnrt, QHODYNQU® orh tgh ln-tn snureh jnr erhi`adh ioto omi`mjnrbot`nm phrto`m`ml tn rhod hstoth `m tgh`r borfht. Os tgh obnumtnj ̀ mjnrbot`nm enmt`muhs tn lrnw, tgh voduh nj QHODYNQU ®‐ dneodhxphrt`sh `merhoshs.
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?1
8/12/2019 NAR Strategic Plan
http://slidepdf.com/reader/full/nar-strategic-plan 13/21
YGH Y@BH @U MN\.
MOQ UYQOYHL@E SDOM 13?9-?:
?5
—Ossne`ot`nm nr arnfhr systhbs mhhi tn ah portmhrs w`tg VtghR enbpht`t`nm...egomlh `miustry iymob`es...by ioto pdus ynur ioto w`ms.‒ QHYg`mf Sort`e`pomt
v MOQ gos o 5:3-ihlrhhv`hw nj `ts bhbahrsg`p,hmoad`ml `t tn bofh w`shihe`s`nms nm bhbahrahmh ts.
v MOQ hiueothsQHODYNQU® oanut ahstproet`ehs jnr hmsur`ml`mjnrbot`nm sheur`ty omi
enmsubhr pr`voey.
v MOQ `ihmt` hs omiprnbnths tnnds tn oss`stossne`ot`nms, BDUs, omiQHODYNQU® `m sheur`mltgh`r i`l`tod osshts.
v MOQ enddoanroths w`tgnuts`ih nrlom`zot`nmstn npt`b`zh ioto jnrbhbahrs.
v MOQ suppnrtsQHODYNQ®-ehmtr`etromsoet`nm bomolhbhmtomi ioto pdotjnrbs.
v MOQ ioto suppnrts`ts oivneoey hjjnrts ayl`v`ml tgh ossne`ot`nmom umihrstomi`ml njenmsubhr ott`tuihsrhlori`ml rhod prnphrtynwmhrsg`p `ssuhs.
v MOQ ihvhdnps omi`bpdhbhmts strothl`hstn enddhet omi dhvhrolhioto jnr tgh ahmh t nj`ts bhbahrs `m mhw omi`mmnvot`vh woys.
v MOQ ihd`vhrs voduoadh,enbphdd`ml ioto tgotbhbahrs eom‐t lht
hdshwghrh omi tgot putstghb `m o pns`t`nm tnrhbo`m ehmtrod tn tghenmsubhr rhod hstothhxphr`hmeh.
v MOQ ihd`vhrs t`bhdy,enst-hjjhet`vh oeehss tnum`jnrb rhod prnphrty`mjnrbot`nm, os whdd osrhod-t`bh omodyt`es.
v MOQ prniuehs omii`sshb`moths t`bhdy`mjnrbot`nm nm odd osphetsnj tgh rhod hstoth `miustry,`medui`ml bhbahr omienmsubhr ihbnlropg`esomi prhjhrhmehs, omiprnv`ihs woys jnrbhbahrs tn shlbhmt omieustnb`zh tgh ̀ mjnrbot`nm.
8/12/2019 NAR Strategic Plan
http://slidepdf.com/reader/full/nar-strategic-plan 14/21
YGH Y@BH @U MN\.
MOQ UYQOYHL@E SDOM 13?9-?:
?9YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?9
nakhet`vh
Qo`sh tgh enbphthmey omiprnjhss`nmod`sb nj QHODYNQU®.
Enmsubhrs hxphet tn wnrf w`tg o enbphthmt prnjhss`nmod wghmenbpdht`ml o rhod hstoth tromsoet`nm. QHODYNQU® odsn hxphet g`lgdhvhds nj enbphthmeh wghm wnrf`ml w`tg tgh`r phhrs. O v`s`adhomi sueehssjud eobpo`lm tn d`jt tgh prnjhss`nmod`sb nj QHODYNQU ® ahmh ts antg tgh ossne`ot`nm omi `ts bhbahrs.
V p r n j h s s ` n m o d ` s b R
8/12/2019 NAR Strategic Plan
http://slidepdf.com/reader/full/nar-strategic-plan 15/21
QHODYNQU® . . . orh zhodnus tn bo`mto`m omi `bprnvh tgh stomiorisnj tgh`r eodd`ml omi sgorh w`tg tgh`r jhddnw QHODYNQU® o enbbnm
rhspnms`a`d`ty jnr `ts `mthlr`ty omi gnmnr. MOQ Enih nj Htg`es, prhobadh
v MOQ‐s bhbahrsg`per`thr`o orh rhenlm`zhi ayrhod hstoth ossne`ot`nmsornumi tgh wnrdios tgh stomiori jnrprnjhss`nmod`sb omienbphthmey.
v MOQ suppnrts outghmt`eenmsubhr jhhiaoefomi rot`mls tgot ahmh tantg enmsubhrs omiQHODYNQU®.
v MOQ suppnrts hjjnrtstn strhmltghm d`ehms`mlomi hjjnrts tn um`jnrbdyhmjnreh prnjhss`nmodstomioris.
v MOQ njjhrs g`lg-quod`ty,oeehss`adh hiueot`nmjnr bhbahrs, `medui`mloivomehi rhod hstothihlrhh prnlrobs.
v Enmsubhrs rhenlm`zhtgot ah`ml o QHODYNQ® bhoms enbb`tbhmttn tgh g`lghst dhvhd njprnjhss`nmod`sb omienbphthmeh, os whdd osoighrhmeh tn tgh Enih njHtg`es.
v Enmsubhrs rhenlm`zhQHODYNQU® os erhi`adhsnurehs nj rhod hstoth`mjnrbot`nm omi dneodborfht fmnwdhilh.
v QHODYNQU® orh whdd-`mjnrbhi oanut omihmlolhi `m dneod, stoth,omi mot`nmod puad`e pnd`eyi`seuss`nms ojjhet`ml rhodprnphrty nwmhrsg`p omiush.
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?8
8/12/2019 NAR Strategic Plan
http://slidepdf.com/reader/full/nar-strategic-plan 16/21
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?:
nakhet`vh
Utrhmltghm rhdot`nmsg`ps w`tg`mtgh QHODYNQ® enbbum`ty.
Ygh ossne`ot`nm hmknys om `merhos`mldy i`vhrsh bhbahrsg`p.Bhom`mljud `mthroet`nm w`tg omi obnml bhbahrs’omi o pnd`eynj `medus`vhmhss ’hmgomehs QHODYNQ ® Sorty oivneoey hjjnrts,os whdd os nppnrtum`t`hs jnr `mmnvot`nm tgot suppnrt bhbahrs‐aus`mhss `mthrhsts.
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?:
8/12/2019 NAR Strategic Plan
http://slidepdf.com/reader/full/nar-strategic-plan 17/21
—\h orh hoeg ntghr‐s gorvhst6 wh orh hoeg ntghr‐s aus`mhss6wh orh hoeg ntghr‐s bolm`tuih omi anmi.‒ Lwhmindym Arnnfs, pnht
v MOQ hbaroehslhmhrot`nmod,ihbnlropg`e, lhnlropg`e,omi eudturod i`jjhrhmehsw`tg`m tgh ossne`ot`nm omi`ts dhoihrsg`p.
v MOQ enddoanroths w`tgbhbahrs6 dneod omi stothossne`ot`nms6 oj d`othi
`mst`tuths, sne`ht`hs,enume`ds6 omi ldnaodportmhrs tn prnbnthenbbnm `mthrhsts.
v MOQ dhois tgh hjjnrttn prnbnth o ldnaodborfhtpdoeh tgot hmsurhssojh, jo`r, omi nrihrdy rhodhstoth tromsoet`nms.
v Bhbahrs fmnw MOQ‐svoduh prnpns`t`nm omiumihrstomi wgot tghossne`ot`nm inhs tnsuppnrt tgh`r aus`mhsssueehss.
v Bhbahrs orh l`vhmtgh nppnrtum`ty tnhmlolh w`tg ossne`ot`nm
dhoihrsg`p omi bofhtgh`r vn`ehs ghori.
v MOQ jneushs rhsnurehsomi hmlolhbhmt nmbhbahrs wgn orhrhludordy omi oet`vhdyhmlolhi `m rhod hstoth ostgh`r pr`bory aus`mhss.
v Bhbahrs rhenlm`zh MOQos o trusthi prnv`ihr njrhdhvomt ̀ mjnrbot`nm,prniuets, omi shrv`ehs.
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?<
8/12/2019 NAR Strategic Plan
http://slidepdf.com/reader/full/nar-strategic-plan 18/21
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?7
nakhet`vhUgoph tgh juturh nj rhs`ihmt`od omienbbhre`od bnrtlolh mome`ml tn hmsurho strnml omi susto`moadh nw nj eop`tod`mtn tgh bnrtlolh borfhtpdoeh.
Ygh 1337 mome`od er`s`s umihrsenrhi tgh er`t`eod rndh ghodtgy eop`todborfhts pdoy `m tgh lrnwtg omi v`aromey nj tgh ldnaod henmnby, tghrhod hstoth `miustry, omi QHODYNQU®‐ aus`mhss sueehss. Uuppnrt`mlpnd`e`hs tgot bofh rhspnms`adh dhmi`ml oeehss`adh tn enmsubhrs omiaus`mhsshs’omi susto`m `t `m odd typhs nj henmnb`e hmv`rnmbhmts’`stgh jnumiot`nm nj rhod hstoth‐s enmt`muhi v`tod`ty.
Ve o p ` t o d R
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?7
8/12/2019 NAR Strategic Plan
http://slidepdf.com/reader/full/nar-strategic-plan 19/21
—Yofh tgh dhoi. Inm‐t dht ntghrs erhoth tgh juturh omi thdd us gnw tn d`vh `t.‒ QHYg`mf Sort`e`pomt
v MOQ suppnrts tgh ushomi erhot`nm nj o w`ihromlh nj rhspnms`adhbnrtlolh prniuetstgot shrvh tgh mhhis njenmsubhrs.
v MOQ‐s enbbum`eot`nmsomi hiueot`nm ghdpbhbahrs wnrf hjjhet`vhdy
`m om hmv`rnmbhmt njmome`od omi henmnb`e
umehrto`mty.
v QHODYNQU® orh voduhios o rhd`oadh omi `mjnrbhirhsnureh tn tgh rhod hstothenmsubhr `m odd mome`odborfht hmv`rnmbhmts.
v MOQ prnoet`vhdy`ihmt` hs omi prnbnthsjovnroadh sndut`nms tn rhodhstoth, mome`od, oppro`sodomi toxot`nm `ssuhs tn ghdpstrhmltghm tgh mome`mlborfhtpdoeh.
v MOQ hmenurolhs snumidhmi`ml omi mome`od
proet`ehs.
v MOQ `s o dhoihr `mhmsur`ml tgh v`oa`d`ty njo strnml omi susto`moadhborfht jnr bnrtlolh
mome`ml.
v MOQ oivneoths jnrenmt`muhi jhihrod suppnrtjnr rhod hstoth mome`mlomi eop`tod tn hmsurhom oihquoth suppdy njbnrtlolh bnmhy `m oddborfht enmi`t`nms.
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: ?0
8/12/2019 NAR Strategic Plan
http://slidepdf.com/reader/full/nar-strategic-plan 20/21
13?1 Utrothl`e Sdomm`ml Enbb`tthhHD@[OAHYG BHMIHMGODD, Ego`r (BN)
UGOMMNM F@ML, Z`eh-ego`r (YW)QNAHQY FXD@EF, @bbhi`oth Sost Ego`r (EO) UYHZHM OUGHQ (JD)ENDDHHM AOIOLD@OEEN (EO)
BHDOM@H AOQFHQ (EO)ENMUYOMEH ANPDH (\O)YNAP AQOIDHP (EO)EGQ@UY@MO EDHBOMU (MK)AQ@OM ENSHDOMI (YM)
KNGM JDNQ (\@)
B@EGOHD JDPMM (\O) KOQQNI LQOUUN (MK)EGQ@UY@MH GOMUHM (JD)MNAX GOYO (BM)AQHYY GXMUOFHQ (LO)AQNNFH GXMY (YW)
EGQ@UY@MH FXY[FHP (EO)IXMEOM BOEFHM[@H (MP)UGHQQ@ BHOIN\U (JD)UYHSGHM BHU[OQNU (BI)
KXI@YG BNUHU (BO)GHOYGHQ N[XQ (EO)
YQOEHP QOME@JHQ (OQ)D@MIO QGH@MAHQLHQ (MZ)YNII UG@SBOM (BM)DHUD@H UB@YG (YW)ANMM@H UB@YG (EN)
KHQQP YHHUNM (BM)
13?1Dhoihrsg`p YhobBOXQ@EH ZH@UU@, Srhs`ihmt (JD)
LOQP YGNBOU, Srhs`ihmt-Hdhet (EO)UYHZH AQN\M, J`rst Z`eh Srhs`ihmt (NG)EGQ@U SNDPEGQNM, J`rst Z`eh Srhs`ihmt- Mnb`mhh (OQ)\@DD@OB OQBUYQNML, Yrhosurhr (BI)QNMODI SG@SSU, @bbhi`oth Sost Srhs`ihmt (Q@)
UENYY DNXUHQ, ZS & D`o`snm tn Lnvhrmbhmt Ojjo`rs (MI)I.K. UMOSS, ZS & D`o`snm tn Enbb`tthhs (JD)IODH UY@MYNM, Eg`hj Hxheut`vh Nj ehr (@D)
13?5Utrothl`e Sdomm`ml Enbb`tthhUGOMMNM F@ML, Ego`r (YW)
YNII UG@SBOM, Z`eh-ego`r (BM)HD@[OAHYG BHMIHMGODD, @bbhi`oth Sost Ego`r (BN) QPOM OUON (EO)UYHZHM OUGHQ (JD)ENDDHHM AOIOLD@OEEN (EO)
KXD@H AHODD (NG)YNAP AQOIDHP (EO)Q@EGOQI AQNLOM (IH)AQ@OM ENSHDOMI (YM)B@EGOHD JDPMM (\O)UYHZH JQOMEFU (\O)
EGQ@UY@MH GOMUHM (JD)AQNNFH GXMY (YW)AXILH GXUFHP (MK)EGQ@UY@MH FXY[FHP (EO)UENYY DNXUHQ (MI)IXMEOM BOEFHM[@H (MP)
BOQF BOQ_XH[ (EO)YGNBOU BEENQB@EF (EO)OMIQHO BEFHP (DO)
QNA BHGYO (BM)UYHSGHM BHU[OQNU (BI)B@EGOHD NSSDHQ (MK)
GHOYGHQ N[XQ (EO)YQOEHP QOME@JHQ (OQ)D@MIO QGH@MAHQLHQ (MZ)QOMIP UEGH@IY (@M)ANMM@H UB@YG (EN)BOQ@O \HDDU (JD)
13?5Dhoihrsg`p YhobLOQP YGNBOU, Srhs`ihmt (EO)UYHZH AQN\M, Srhs`ihmt-Hdhet (NG)EGQ@U SNDPEGQNM, J`rst Z`eh Srhs`ihmt (OQ)
\@DD@OB OQBUYQNML, Yrhosurhr (BI)BOXQ@EH ZH@UU@, Srhs`ihmt (JD)\@DD@OB AQN\M, Z`eh Srhs`ihmt (EO)DHUD@H QNXIO UB@YG, Z`eh Srhs`ihmt (YW)IODH UY@MYNM, Eg`hj Hxheut`vh Nj ehr (@D)
Uhm`nr Utojj KOMHY AQOMYNM6 KHQQP L@NZOM@HDDN6 ANA LNDIAHQL6INXL G@MIHQHQ6 DOXQHMH KOM@F6 SOBHDO LHXQIU FOAOY@6BOQF DHUU\@ML6 KNGM S@HQSN@MY6 \ODY \@YHF6 D O\QHMEH PXM
Utojj SOXD A@UGNS, Utojj Hxheut`vh6 UYHSGOM@H U . IOZ@U6
UYOEHP BNMEQ@HJJ6 KXD@H JNXQM@HQ
MOY@NMOD O UUNE@OY@NM NJ QH ODYNQU®
YGH Y@BH @U MN\ . MOQ UYQOYHL@E SDOM 13?9-?: 13
8/12/2019 NAR Strategic Plan
http://slidepdf.com/reader/full/nar-strategic-plan 21/21
MOY@NMOD O UUNE@OY@NM NJ QH ODYNQU®
953 MNQYG B@EG@LOM OZHMXH • EG@EOLN, @D :3:??-937<
833 MH \ KHQUHP OZHMXH, M\ • \OUG@MLYNM, IE 133 3?-1313
733.7<9.:833
\\\.QHODYNQ.NQL
JOEHANNF.ENB/QHODYNQU
Y\@YYHQ.ENB/QHODYNQUEnmt`muh tgh Enmvhrsot`nm
#rhtg`mfjuturh
MOY@NMOD OUUNE@ OY@NM nj QHODYNQU®