nasa shared services center national aeronautics and space administration overview
TRANSCRIPT
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NASA Shared Services Center
National Aeronautics and Space Administration
www.nasa.gov
Overview
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2NASA Shared Services Center
National Aeronautics and Space Administration
NSSC Vision & Mission
National Aeronautics and Space Administration
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3NASA Shared Services Center
National Aeronautics and Space Administration
What Is the NASA Shared Services Center (NSSC)?
• Consolidates activities into a separate, independent NASA Service Center
• Performs a variety of transactional and administrative activities in four lines of business:
– Financial Management
– Human Resources
– Information Technology
– Procurement
National Aeronautics and Space Administration
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4NASA Shared Services Center
National Aeronautics and Space Administration
• Reduces resources expended for support
– Provides better quality, more timely services at lower cost
– Improves data integrity, consistency, and accountability
– Standardizes core business processes
• Facilitates process re-engineering and automation
• Leverages consolidated spending with vendors to negotiate better terms and prices
• Saves money to funnel back into programs (Space Shuttle, Space Station, Exploration)
Why Shared Services for NASA?
National Aeronautics and Space Administration
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5NASA Shared Services Center
National Aeronautics and Space Administration
Lines of Business
• Human Resources
– High volume, transactional activities
» Processing personnel actions
» Maintaining employees personnel records
» Employee benefits, advice, and services
» Processing training requests
» Processing awards
– Low volume, boutique-type activities
» Maintaining HR systems
» Employee drug testing
» SES case documentation
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6NASA Shared Services Center
National Aeronautics and Space Administration
Lines of Business (continued)
• Procurement
– Consolidated Contract Management
– Grants processing
• Information Technology
– Enterprise licensing
– Oversight and management of desk top support contract
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7NASA Shared Services Center
National Aeronautics and Space Administration
Lines of Business (continued)
• Financial Management
– Employee travel (foreign and domestic)
– Employee relocation services
– Accounts payable
– Accounts receivable
– Payroll
– Financial statements
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8NASA Shared Services Center
National Aeronautics and Space Administration
How Were These Activities Selected?
• An implementation team made up of representatives from each functional area formed sub-teams (Human Resources, Procurement, Financial Management, Information Technology) and were tasked to
– Identify all functions performed at all Centers and facilities
– Establish a baseline of current and future costs and resource requirement
– Categorize current functions into “Services to be Consolidated,” “More Study Needed,” or “Services Remaining at Center"
– Identify phasing and interdependencies/qualifiers for implementation
• To view the full NSSC Implementation Plan click below:
NSSC Implementation Plan (2)
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9NASA Shared Services Center
National Aeronautics and Space Administration
• Work force is a mix of Civil Service and Contractor employees
• CSC Team is referred to as “Service Providers”
• NSSC payroll is about $30 million per year -- an important local economic initiative
• Civil Servants: 160• Service Providers: 325
Approximately 470 employees by 10/31/08
Service Provider Contractor
(66%)
Service Provider Contractor
(66%)
NASA Civil Service (33%)
NASA Civil Service (33%)
Support Contractors (1%)
An Integrated Organization
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10NASA Shared Services Center
National Aeronautics and Space Administration
When Do Activities Transfer to the NSSC?
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11NASA Shared Services Center
National Aeronautics and Space Administration
When Do Activities Transfer to the NSSC?
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12NASA Shared Services Center
National Aeronautics and Space Administration
Customer Contact
• The NSSC has three primary avenues for customers to contact us:
– Customer Service Website
– Customer Contact Center
– Center Liaisons
NASA Shared Services Center
National Aeronautics and Space Administration
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NP-2006-08-00108-SSC