nasscom bpm summit 2014 : panel discussion de-risking business: protection of confidential data is a...
DESCRIPTION
Presentation by Peter Bendor Samuel, Founder & CEO, Everest Group in NASSCOM BPM Summit 2014TRANSCRIPT
September 17, 2014
De-Risking Business: Protection of Confidential Data is a Key Corporate Priority
Proprietary & Confidential. © 2014, Everest Global, Inc. 2
Everest Group is a leading global services advisory firmWe serve enterprises, service providers, and service enablers
Range of servicesOverview
More than 20 years of experience advising Global 1000
Recognized for positioning clients for the next generation of global services − combination of deep insights, strategic decision-making approaches, and implementation expertise
Distinctive combination of consulting and research capabilities
Over 1,000 engagements, covering IT and business processes
Rich data sets and subscription research based on over 75 business processes, 150 service delivery locations, 500 Global In-house Centers (GICs), 100 service providers, and 18,000 outsourcing contracts
ImplementationConsulting services to capture
value from decisions
StrategyConsulting and research services to turn insights into decisions
ResourcesWebinars, research, and blogs
SubscriptionsResearch reports, data sets, and customized tracking services
We lead clients from insight to action.
3. We do original research
2. We come with an open mind
1. We focus on shareholder return
5. We help clients take the right first step
4. We take the 10-year view
Proprietary & Confidential. © 2014, Everest Global, Inc. 3
Problem statement | The BPS industry lacks consistent standards for protection of Confidential Information
There is a lack of clarity regarding what constitutes Confidential Information
Providers feel pressured to share as much information as possible to demonstrate competence during sales cycles
Providers also feel exposed to inadvertent disclosure of their intellectual property by enterprise buyers
Advisors may unwittingly be contributing to the industry tension by demanding extensive information when assisting buyers in the procurement process
The potential for the inadvertent disclosure of Confidential Information in the BPS industry is an industry-wide issue
Proprietary & Confidential. © 2014, Everest Global, Inc. 4
BPS Industry Code of Conduct
Treat confidential information as a valuable asset
Honor and respect confidential information obligations
Ask only for the information necessary to make decisions
Identify and protect items deemed confidential
Disclose no confidential information without the expressed permission of the information source
Communicate to the affected party regarding incidents where confidential information may have been inappropriately disclosed
BPS Industry Code of Conduct
Proprietary & Confidential. © 2014, Everest Global, Inc. 5
Protection of Confidential DataSession panelist
Peter Bendor-SamuelCEO, Everest GroupModerator
Bill HuberManaging DirectorAlsbridge
Dusan JovanovicManaging Director, Marsh Global Analytics
Rohit KapoorCEO, EXL
Proprietary & Confidential. © 2014, Everest Global, Inc. 6
Learn more
Download Everest Group’s complimentary report BPS Code of Conduct: A Shared Solution for Protecting Confidential Informationbit.ly/BPSCodeofConduct
Become CertifiedContact ITsqc to learn about training and certificationwww.ITSqc.org Bill Hefley, [email protected]
Dallas (Headquarters)[email protected]+1-214-451-3000
New [email protected]+1-646-805-4000
[email protected]+1-647-557-3475
[email protected]+44-207-129-1318
[email protected]+91-124-284-1000
Blogs
www.sherpasinblueshirts.comwww.gainingaltitudeinthecloud.com
@EverestGroup@Everest_Cloud
Stay connected
Websites
www.everestgrp.comresearch.everestgrp.com