PowerPoint Presentation

Empowering Through TransformationTechnology in HR: Whats new and are you embracing it

2014 Towers Watson. All rights reserved. Proprietary and Confidential. For Towers Watson and Towers Watson client use only.

Robert ZampettiDirector HR Service Delivery Asia Pacific

2The world is happening out there2During this 45 minute meeting11,072 people will visit

170,172 pages will be viewed

89,808people will visit

3.02M tweets

1.092M people will log into 2014 Towers Watson. All rights reserved. Proprietary and Confidential. For Towers Watson and Towers Watson client use only.towerswatson.com

Are we empowering our employees and managers by running HR as a business? 2014 Towers Watson. All rights reserved. Proprietary and Confidential. For Towers Watson and Towers Watson client use only.

3towerswatson.comMaking smart investmentsBalancing efforts

Managing change effectively

Smart choices that add value while decreasing costInvesting in consumer-grade technology for HCM, portal and talentManaging efforts across people, process and technologySetting HR up for continued growth and successInvesting in tools and roles that own change for the organizationUtilizing multiple methodologies to increase capabilities

HR in 2014

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MAKING SMART INVESTMENTS

Adoption (and future adoption) of SaaS: SaaS is on the rise 1. Adoption of SaaS is up from last year with the biggest gainer being Workday with anincrease of 3 basis points2. For the first time we are seeing a plateau in the traditional ERP as a primary HRMS 2013/2014: SAP 20/19% Oracle/PeopleSoft 20/18% Oracle (Legacy OracleHRMS) 7/6% ADP 3/2%3. Moving forward: 40% of companies are only considering SaaS based solutions for their new HRMS withbetter functionality as their #1 expected benefit4

Splitting their dimetowerswatson.com 2014 Towers Watson. All rights reserved. Proprietary and Confidential. For Towers Watson and Towers Watson client use only.5Technology spending categories (and focus on new HRMS)

MAKING SMART INVESTMENTS

Mobile access is on the gotowerswatson.com 2014 Towers Watson. All rights reserved. Proprietary and Confidential. For Towers Watson and Towers Watson client use only.6MAKING SMART INVESTMENTS

Mobile accessBroad adoption 46% of companies using mobile for HR, up from 36% in 2013It works 77% report satisfaction and effectiveness with mobile Room to grow 51% of companies using mobile for less than 10% of transactions (10% using it for the majority)Not just HCM 20% of organizations want to improve their mobile experience via portal

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Use of manual processes versus satisfaction with technologytowerswatson.com 2014 Towers Watson. All rights reserved. Proprietary and Confidential. For Towers Watson and Towers Watson client use only.7

MAKING SMART INVESTMENTS

towerswatson.com 2014 Towers Watson. All rights reserved. Proprietary and Confidential. For Towers Watson and Towers Watson client use only.8

BALANCING EFFORTS

Multiple initiativesTop 4 initiatives are balanced between HR and Org needsReengineered key HR processes 55% Improved line managers' people management capabilities 49% Implemented and leveraged manager self-service 36% Refocused the role of the HR business partners 31%Anticipated changes to structure33% of organizations are changing their current HR structureThis number was 36% in 2013 and 44% in 2012This suggests that, every 3 years, the HR function reorganizesLargest drivers of reorganization are to increase efficiency and qualityRoles are shifting 43% of organizations have COEs that own Comp admin52% of organizations have COEs that own learning adminWhen weighted and averaged, this comes to 47%54% of organizations report their HR Business Partner is evolving(only) 33% of organizations have a well defined business partner roleFurther changes are anticipated8

Self-service adoption continues to climb

47%37%

Adoption rates for manager self-service have grown significantly since 2013.

54%47%

61%71%

MANAGING CHANGE EFFECTIVELYtowerswatson.com 2014 Towers Watson. All rights reserved. Proprietary and Confidential. For Towers Watson and Towers Watson client use only.

Satisfaction with initiativestowerswatson.com 2014 Towers Watson. All rights reserved. Proprietary and Confidential. For Towers Watson and Towers Watson client use only.10

MANAGING CHANGE EFFECTIVELY

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Engagement survey links to satisfaction with initiativestowerswatson.com 2014 Towers Watson. All rights reserved. Proprietary and Confidential. For Towers Watson and Towers Watson client use only.11MANAGING CHANGE EFFECTIVELY

Talking point: PMO and collaboration toolsData Reviewed: Everyone who answered that they use their engagement survey results on a regular basis compared to what their satisfaction of their HR Initiatives vs. those who do not use engagement survey results

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12Capturing employeeinsights through the talent lifecycle12

ExitSource

Recruit

StartDate

OnboardingPerformance

Learning

Succession

Exit

Engagement Survey

Multisource Feedback

Entry/Onboarding

2014 Towers Watson. All rights reserved. Proprietary and Confidential. For Towers Watson and Towers Watson client use only.towerswatson.com

towerswatson.com 2014 Towers Watson. All rights reserved. Proprietary and Confidential. For Towers Watson and Towers Watson client use only.Enable leaders to have ongoing access to workforce sentiments and key themes driving that sentiment to take appropriate actions real timeOngoing employee Poll(ongoing STRUCTURED)

Single question poll on a 5 point emoticon scale, for exampleHow do you currently feel about working at XYZ?An open ended section to seek qualitative commentsPlease tell us a bit more about how you feel.

Provide people with an engaging, fun tool to provide their feedback innovatively and influence real time actions

Social media is more than just managing brandand most useful (valid) when paired with structured dataSocial Media Scanning(ongoing UNSTRUCTURED)

Scan and analyze comments from internal (e.g., Yammer) and external social sites (e.g., Glassdoor, Indeed, Careerbliss) to identify themes related to culture and engagement

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Activity trendsKey themes, sentiments, advice, verbatim comments 2014 Towers Watson. All rights reserved. Proprietary and Confidential. For Towers Watson and Towers Watson client use only.towerswatson.comWhat technology-leveraged reporting can look like

Early adopters have already arrived; volunteers needed to be a fast second! 2014 Towers Watson. All rights reserved. Proprietary and Confidential. For Towers Watson and Towers Watson client use only.

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HR IN 2015 AND BEYOND