nasto annual meeting june 9-11, 2013 meeting customer expectations through performance measures:...

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NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief Engineer Vermont Agency of Transportation

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Page 1: NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief

NASTO ANNUAL MEETING JUNE 9-11, 2013

MEETING CUSTOMER MEETING CUSTOMER EXPECTATIONS THROUGH EXPECTATIONS THROUGH

PERFORMANCE MEASURES: PERFORMANCE MEASURES: VERMONT’S PERSPECTIVEVERMONT’S PERSPECTIVE

Richard M. Tetreault, P.E.Director/Chief Engineer

Vermont Agency of Transportation

Page 2: NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief

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…Ken Miller’s “law of budgeting”: The less our value is understood, the

more our funding is scrutinized”

page 87Copyright © 2006 by Governing Books, a division of Governing Magazine

Page 3: NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief

VTRANS VISION AND GOALS3

GOALS SAFETY: Make safety a critical component in the development,

implementation, operation and maintenance of the transportation system. EXCELLENCE & INNOVATION: Cultivate and continually pursue

excellence and innovation in planning, project development, and customer service.

PLANNING: Optimize the movement of people and goods through corridor management, environmental stewardship, balanced modal alternatives, and sustainable financing.

PRESERVATION: Protect the state’s investment in its transportation system.

ENVIRONMENTAL STEWARDSHIP: Build, operate and manage transportation assets in an environmentally responsible manner.

The Vermont Agency of Transportation (VTrans) has a vision of a safe, efficient and fully integrated transportation system that promotes mobility, Vermont’s quality of life, and economic strength. VTrans’ mission is to provide for the movement of people and commerce in a safe, reliable, cost-effective and environmentally responsible manner.

Page 4: NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief

PERFORMANCE MEASUREMENT4

VTrans has been systematically developing performance measures since 2001.

They have become a crucial part in managing the assets and services entrusted to the Agency.

Performance measures indicate the effectiveness of the Agency in accomplishing its mission and indicate where shifts in funding are needed.

The public expects VTrans to manage transportation assets and services in the most cost-effective manner.

Performance measures show Vermonters that VTrans is exercising good stewardship over the assets/services it manages, and is spending tax-payers’ money wisely.

Page 5: NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief

PROJECT PRIORITIZATION5

The demand for transportation improvements far exceeds the funds available.

Good stewardship mandates that VTrans use limited dollars to preserve and improve Vermont’s transportation assets in the most efficient manner.

The Agency applies asset management principles to take a long-term view of the overall transportation network, and choose activities that minimize long-term costs.

The Agency developed a quantitative project prioritization method that assigns a numeric score to competing projects.

Under that strategy, greater emphasis is placed on preserving bridges, pavement, culverts and other assets.

Priority scores guide VTrans and other stakeholders as to which projects to postpone and which ones to accelerate.

Page 6: NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief

Roadway:

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Highway System (40 points) Cost per vehicle mile (20 points) Regional Priority (20 points) Project Momentum (20 points) Designated Downtown Project

o VTrans awards ten bonus points to the base score for projects within a designated downtown development district established pursuant to 24 V.S.A. § 2793

Prioritization factors

Page 7: NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief

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Paving: Pavement Condition Index (20 points) Benefit/Cost (60 points) Regional Priority (20 points)

Bridge: Bridge Condition (30 points) Remaining Life (10 points) Functionality (5 points) Load Capacity and Use (15 points) Waterway Adequacy and Scour Susceptibility (10

points) Project Momentum (5 points) Regional Input and Priority (15 points) Asset – Benefit Cost Factor (10 points)

Prioritization factors, cont.

Page 8: NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief

ANNUAL REPORTS8

Page 9: NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief

LEGISLATIVE “GREEN SHEET” 9

Page 10: NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief

INDICATOR: PUBLIC TRANSIT RIDERSHIP

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20% increase in public transportation ridership between 2008 and 2012.

Page 11: NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief

INDICATOR: RAIL RIDERSHIP11

18% increase in rail ridership between 2008 and 2012.

Page 12: NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief

INDICATOR: SAFETY12

A multi-agency and partner approach (Vermont Safety Alliance) has resulted in decreased fatalities. VTrans established the Alliance to formalize the multi-agency approach.

Page 13: NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief

TRI-STATE MEASURES13

Page 14: NASTO ANNUAL MEETING JUNE 9-11, 2013 MEETING CUSTOMER EXPECTATIONS THROUGH PERFORMANCE MEASURES: VERMONT’S PERSPECTIVE Richard M. Tetreault, P.E. Director/Chief

MAP-21 RULE MAKING

The beat goes on….

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