NASUAD Oral Health Project

■ With funding from DentaQuest Foundation, NASUAD engaged our membership to improve information about and access to oral health benefits for seniors and people with disabilities;

■ The initiative included: Comprehensive survey of states to determine supplemental

benefits in LTSS settings; Survey of beneficiaries to understand access/utilization; Engagement of MCOs to understand coverage, and any “value-

added” benefits; and Meetings of states to share information, promote best practices,

and develop support for increased access to comprehensive oral health care for services.

2

2015 NASUAD I&R Survey Highlights: Most frequent unmet service needs

3 3

Chart1

Transportation

Dental care

Financial assistance

Housing assistance

Home modifications

Utility Assistance

Mental health services

Homemaker services

LTC/LTSS funding

Respite care

Employment

Adult day services

Prescription drug assistance

Personal care

Other

Food assistance

Family caregiver support

Legal services

Assistive Technology

Veterans Assistance

Care Transitions

Health insurance

Youth transition programs/services

Benefits Analysis/Assistance

Elder abuse/exploitation

Health insurance counseling

Percent of Respondents (N=325)

Most Frequent Unmet Service Needs Percent

Most Frequent Unmet Service Needs

0.609

0.545

0.474

0.471

0.351

0.305

0.252

0.206

0.203

0.166

0.148

0.132

0.114

0.099

0.095

0.074

0.071

0.071

0.068

0.062

0.059

0.059

0.046

0.043

0.04

0.022

1.1 in aggregate

1.1. Does your agency operate an Aging and Disability Resource Center (ADRC)?

ValueCountPercent

Yes26374.1%

No9225.9%

Number of respondents = 355

Does your agency operate an Aging and Disability Resource Center (ADRC)?

ValuePercentCount

Yes74.1%263

No25.9%92

355

1.1 in aggregate

Percent of RespondentsN=355

Does your agency operate an Aging and Disability Resource Center (ADRC)? Percent

Does your agency operate an ADRC?

1.1 by agency

New Cross-tab Report - 29 April 2015

Aging and Disability 2015 Information & Referral/Assistance National Survey

1.2. Indicate which type of agency you work in:

TotalState Agency on Aging (and Disability)Area Agency on Aging (AAA)Aging and Disability Resource Center (ADRC)211Tribal NationCenter for Independent Living (CIL)Other Non-Profit OrganizationOther

35543176650037340

1.1. Does your agency operate an Aging and Disability Resource Center (ADRC)?Yes26329137650014180

v%74.1%67.4%77.8%100.0%0.0%0.0%37.8%52.9%0.0%

No92143900023160

v%25.9%32.6%22.2%0.0%0.0%0.0%62.2%47.1%0.0%

1.2. Indicate which type of agency you work in:

FIX CHARTTotalState Agency on Aging (and Disability)AAAADRCCILOther Non-Profit

35543176653734

14 people State Agency say No1.1. Does your agency operate an Aging and Disability Resource Center (ADRC)?Yes26329137651418

74.10%67.40%77.80%100.00%37.80%52.90%

3.9436619718No92143902316

25.90%32.60%22.20%0.00%62.20%47.10%

1.1. Does your agency operate an Aging and Disability Resource Center (ADRC)?

State Agency on Aging (and Disability)AAAADRCCILOther Non-Profit

Yes67.40%77.80%100.00%37.80%52.90%

No32.60%22.20%0.00%62.20%47.10%

1.1 by agency

Does your agency operate an ADRC?

Percent of Respondents by Agency (N=355)

Yes

No

1.2 in aggregate

1.2. Indicate which type of agency you work in:

ValueCountPercent

State Agency on Aging (and Disability)4312.0%

Area Agency on Aging (AAA)17849.7%

Aging and Disability Resource Center (ADRC)6618.4%

21100.0%

Tribal Nation00.0%

Center for Independent Living (CIL)3710.3%

Other Non-Profit Organization349.5%

Other00.0%

Indicate which type of agency you work in:

ValuePercentCount

Number of Respondents = 358State Agency on Aging (and Disability)12.0%43

AAA49.7%178

ADRC18.4%66

CIL10.3%37

Other Non-Profit9.5%34

358

1.2 in aggregate

Percent of RespondentsN=358

Indicate which type of agency you work in: Percent

Indicate which type of agency you work in:

State Agency on Aging (and Disability), 12%

1.3.a in aggregate

1.3.a. If yes, do you perform job responsibilities in addition to I&R/A (check all that apply)?

ValueCountPercent

Eligibility screening and/or determination19667.6%

Needs and/or functional assessment14951.4%

Case management/service coordination11640.0%

Consumer advocacy18965.2%

Options Counseling17058.6%

State Health Insurance Assistance Program (SHIP) counseling12944.5%

Person-centered planning13947.9%

Peer support7224.8%

Supervision/management16356.2%

Other4916.9%

1.3.a. If yes, do you perform job responsibilities in addition to I&R/A (check all that apply)?

ValuePercentCount

CHECK ALL THAT APPLYEligibility screening and/or determination67.6%196

Number of Responses = 1372Consumer advocacy65.2%189

Number of Respondents = 290Options counseling58.6%170

Supervision/management56.2%163

Needs and/or functional assessment51.4%149

Person-centered planning47.9%139

SHIP counseling44.5%129

Case management/service coordination40.0%116

Peer support24.8%72

Other16.9%49

1372

actual N=290

1.3.a in aggregate

Percent of Respondents (N=290)

1.3.a. If yes, do you perform job responsibilities in addition to I&R/A (check all that apply)? Percent

Job responsibilities in addition to I&R/A?

1.3.a by agency

FIX CHART

2.1 in aggregate (compare F.5)

2.1. To what degree do each of the following options drive inquiries to your agency?

FrequentlySome of the TimeRarelyNeverResponses

%#%#%#%##

Eldercare Locator14.5%4832.6%10840.5%13412.4%41331

Statewide 800 number31.2%10633.8%11522.6%7712.4%42340

Agency’s Website33.7%11855.4%1949.4%331.4%5350

Agency-run Social Media sites (i.e. Facebook/Twitter)10.4%3537.3%12529.9%10022.4%75335

Referral by other government agency56.0%19538.2%1335.2%180.6%2348

Referral by community partners81.4%28416.9%591.7%60.0%0349

Community events or presentations47.0%16344.7%1557.5%260.9%3347

21123.4%7836.2%12128.1%9412.3%41334

Professional relationships66.6%23329.4%1033.7%130.3%1350

Family/friends/caregivers74.0%25924.6%861.4%50.0%0350

Self-referrals72.9%25322.8%794.0%140.3%1347

Healthcare Providers60.7%21033.2%1156.1%210.0%0346

Printed Resources, i.e. directories, flyers, brochures, etc.40.6%14254.3%1905.1%180.0%0350

13.6752136752To what degree do each of the following options drive inquiries to your agency?

FrequentlySome of the TimeRarelyNever

FIX CHARTReferral by community partners81.4%16.9%1.7%0.0%

Family/friends/caregivers74.0%24.6%1.4%0.0%

Self-referrals72.9%22.8%4.0%0.3%

Look at spreadsheet for NProfessional relationships66.6%29.4%3.7%0.3%

N=351Healthcare Providers60.7%33.2%6.1%0.0%

Referral by other government agency56.0%38.2%5.2%0.6%

Community events or presentations47.0%44.7%7.5%0.9%

Printed Resources40.6%54.3%5.1%0.0%

Agency’s Website33.7%55.4%9.4%1.4%

Statewide 800 number31.2%33.8%22.6%12.4%

21123.4%36.2%28.1%12.3%

Eldercare Locator14.5%32.6%40.5%12.4%

Agency-run Social Media sites10.4%37.3%29.9%22.4%

2.1 in aggregate (compare F.5)

Percent of Respondents (N=351)

Origin of Referrals to I&R/A Service

Frequently

Some of the Time

Rarely

Never

2.1 by agency

FIX CHART

2.4 in aggregate (compare F.4)

2.4. Select how often I&R/A specialists provide services in each of these settings by indicating below “frequently,” “some of the time,” “rarely” or “never.”

FrequentlySome of the timeRarelyNeverTotal

In person at service site44.0%14931.6%10719.5%665.0%17339

In person at consumer’s home or other location chosen by the person23.2%7923.8%8128.7%9824.3%83341

Over the telephone95.6%3263.5%120.6%20.3%1341

Over email34.2%11649.0%16614.2%482.7%9339

Over online chat2.4%83.8%1319.2%6574.6%252338

Over text messaging0.6%23.6%1223.5%7972.3%243336

2.4. Select how often I&R/A specialists provide services in each of these settings by indicating below “frequently,” “some of the time,” “rarely” or “never.”0.0%00.0%00.0%00.0%021

At Agency Office100.0%10.0%00.0%00.0%01

Caregiver support groups0.0%0100.0%10.0%00.0%01

Community Group Presentations100.0%10.0%00.0%00.0%01

Email0.0%00.0%0100.0%10.0%01

FaceBook0.0%0100.0%10.0%00.0%01

Facebook0.0%00.0%0100.0%10.0%01

Fax0.0%0100.0%20.0%00.0%02

Faxed Referrals100.0%10.0%00.0%00.0%01

Mail0.0%00.0%0100.0%10.0%01

Our I&R Specialist do not provide the in person at the consumers home but other staff such as case management and option counsels do.0.0%00.0%00.0%00.0%00

Social Networking100.0%10.0%00.0%00.0%01

TEST0.0%00.0%00.0%00.0%00

TTY0.0%0100.0%10.0%00.0%01

Website Inquires0.0%0100.0%10.0%00.0%01

Website referral and contact forms0.0%00.0%00.0%00.0%00

Will send other staff to home, if needed0.0%0100.0%10.0%00.0%01

community location/outreach sites0.0%00.0%00.0%00.0%00

facebook100.0%10.0%00.0%00.0%01

faxed referrals from social workers, physicians, etc100.0%10.0%00.0%00.0%01

following community presentations0.0%0100.0%10.0%00.0%01

senior fairs/community events0.0%0100.0%10.0%00.0%01

technology or information fair0.0%0100.0%10.0%00.0%01

via mail0.0%0100.0%10.0%00.0%01

walk ins100.0%10.0%00.0%00.0%01

Select how often I&R/A specialists provide services in each of these settings by indicating below “frequently,” “some of the time,” “rarely” or “never.”

FrequentlySome of the timeRarelyNever

Telephone95.6%3.5%0.6%0.3%

I&R/A Service Site44.0%31.6%19.5%5.0%

Look at spreadsheet for NEmail34.2%49.0%14.2%2.7%

N=341Client’s home or location chosen by client23.2%23.8%28.7%24.3%

Online chat2.4%3.8%19.2%74.6%

Text message0.6%3.6%23.5%72.3%

Q's: What about Other? What about N?

2.4 in aggregate (compare F.4)

Percent of Respondents (N=341)

Settings for I&R/A Provision

Frequently

Some of the time

Rarely

Never

2.5 in aggregate (compare F.1)

2.5. Mark the TOP FIVE most frequent requests I&R specialists receive for information on services and/or resources (choose 5)

ValueCountPercent

Adult day services113.3%

Adult Protective Services236.8%

Assistive Technology216.2%

Benefits Analysis/Assistance8324.6%

Care Transitions (i.e. transition from institutional to community-based living)247.1%

Case management5516.3%

Community aid and assistance programs (i.e. bill assistance; grants for basic needs)7321.7%

Congregate meals144.2%

Domestic violence00.0%

Education30.9%

Employment133.9%

Family caregiver support7823.2%

Financial assistance12135.9%

Food assistance (i.e. help purchasing food; food pantry)4011.9%

Health insurance counseling (i.e. State Health Insurance Assistance Program)10230.3%

Home delivered meals10832.1%

Homemaker services11132.9%

Home modifications3811.3%

Housing assistance14442.7%

Independent living skills144.2%

Legal services195.6%

Medicaid7722.9%

Medicare6318.7%

Mental health services72.1%

Peer support/counseling92.7%

Personal care8625.5%

Recreation10.3%

Respite care4413.1%

Social Security disability benefits applications/claims assistance236.8%

Transportation13941.3%

Utility Assistance (i.e. Low Income Home Energy Assistance Program or other program)7823.2%

Vehicle adaptations/modifications10.3%

Veterans Assistance61.8%

Youth transition programs/services92.7%

Other247.1%

MARK THE TOP 5Mark the TOP FIVE most frequent requests I&R specialists receive for information on services and/or resources

Number of responses = 1662ValuePercentCount

Number of respondents = 337Housing assistance42.7%144

Transportation41.3%139

Financial assistance35.9%121

Homemaker services32.9%111

Home delivered meals32.1%108

Health insurance counseling30.3%102

Personal care25.5%86

Benefits analysis/assistance24.6%83

Family caregiver support23.2%78

Utility assistance (LIHEAP)23.2%78

Medicaid22.9%77

Community aid/assistance programs21.7%73

Medicare18.7%63

Case management16.3%55

Respite care13.1%44

Food assistance11.9%40

Home modifications11.3%38

Care transitions7.1%24

Other7.1%24

Adult Protective Services6.8%23

SSDI benefits apps/claims assistance6.8%23

Assistive technology6.2%21

Legal services5.6%19

Congregate meals4.2%14

Independent living skills4.2%14

Employment3.9%13

Adult day services3.3%11

Peer support/counseling2.7%9

Youth transition programs/services2.7%9

Mental health services2.1%7

Veterans Assistance1.8%6

Education0.9%3

Recreation0.3%1

Vehicle adaptations/modifications0.3%1

1662

2.5 in aggregate (compare F.1)

Percent of Respondents (N=337)

Mark the TOP FIVE most frequent requests I&R specialists receive for information on services and/or resources Percent

Most Frequently Requested I&R/A Services

2.5 by agency

New Cross-tab Report - 29 April 2015

Aging and Disability 2015 Information & Referral/Assistance National Survey

1.2. Indicate which type of agency you work in:

TotalState Agency on Aging (and Disability)Area Agency on Aging (AAA)Aging and Disability Resource Center (ADRC)211Tribal NationCenter for Independent Living (CIL)Other Non-Profit OrganizationOther

33738167640037310

2.5. Mark the TOP FIVE most frequent requests I&R specialists receive for information on services and/or resources (choose 5)Adult day services1113300040

v%3.3%2.6%1.8%4.7%0.0%0.0%0.0%12.9%0.0%

Adult Protective Services231012100000

v%6.8%26.3%7.2%1.6%0.0%0.0%0.0%0.0%0.0%

Assistive Technology21140001510

v%6.2%2.6%2.4%0.0%0.0%0.0%40.5%3.2%0.0%

Benefits Analysis/Assistance83133119009110

v%24.6%34.2%18.6%29.7%0.0%0.0%24.3%35.5%0.0%

Care Transitions (i.e. transition from institutional to community-based living)24261001140

v%7.1%5.3%3.6%1.6%0.0%0.0%29.7%12.9%0.0%

Case management55832900330

v%16.3%21.1%19.2%14.1%0.0%0.0%8.1%9.7%0.0%

Community aid and assistance programs (i.e. bill assistance; grants for basic needs)7363513001180

v%21.7%15.8%21.0%20.3%0.0%0.0%29.7%25.8%0.0%

Congregate meals14210200000

v%4.2%5.3%6.0%3.1%0.0%0.0%0.0%0.0%0.0%

Domestic violence000000000

v%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%

Education310100010

v%0.9%2.6%0.0%1.6%0.0%0.0%0.0%3.2%0.0%

Employment13300001000

v%3.9%7.9%0.0%0.0%0.0%0.0%27.0%0.0%0.0%

Family caregiver support7812411900150

v%23.1%31.6%24.6%29.7%0.0%0.0%2.7%16.1%0.0%

Financial assistance1211354250013160

v%35.9%34.2%32.3%39.1%0.0%0.0%35.1%51.6%0.0%

Food assistance (i.e. help purchasing food; food pantry)40320900350

v%11.9%7.9%12.0%14.1%0.0%0.0%8.1%16.1%0.0%

Health insurance counseling (i.e. State Health Insurance Assistance Program)10214532400380

v%30.3%36.8%31.7%37.5%0.0%0.0%8.1%25.8%0.0%

Home delivered meals1088702400150

v%32.0%21.1%41.9%37.5%0.0%0.0%2.7%16.1%0.0%

Homemaker services1118692500180

v%32.9%21.1%41.3%39.1%0.0%0.0%2.7%25.8%0.0%

Home modifications381196001020

v%11.3%2.6%11.4%9.4%0.0%0.0%27.0%6.5%0.0%

Housing assistance1441464230026170

v%42.7%36.8%38.3%35.9%0.0%0.0%70.3%54.8%0.0%

Independent living skills14111001010

v%4.2%2.6%0.6%1.6%0.0%0.0%27.0%3.2%0.0%

Legal services1919400140

v%5.6%2.6%5.4%6.3%0.0%0.0%2.7%12.9%0.0%

Medicaid7714321700680

v%22.8%36.8%19.2%26.6%0.0%0.0%16.2%25.8%0.0%

Medicare6310361400030

v%18.7%26.3%21.6%21.9%0.0%0.0%0.0%9.7%0.0%

Mental health services704000210

v%2.1%0.0%2.4%0.0%0.0%0.0%5.4%3.2%0.0%

Peer support/counseling900000810

v%2.7%0.0%0.0%0.0%0.0%0.0%21.6%3.2%0.0%

Personal care869491900360

v%25.5%23.7%29.3%29.7%0.0%0.0%8.1%19.4%0.0%

Recreation100000100

v%0.3%0.0%0.0%0.0%0.0%0.0%2.7%0.0%0.0%

Respite care446211100060

v%13.1%15.8%12.6%17.2%0.0%0.0%0.0%19.4%0.0%

Social Security disability benefits applications/claims assistance23243001130

v%6.8%5.3%2.4%4.7%0.0%0.0%29.7%9.7%0.0%

Transportation1391380230012110

v%41.2%34.2%47.9%35.9%0.0%0.0%32.4%35.5%0.0%

Utility Assistance (i.e. Low Income Home Energy Assistance Program or other program)783491700450

v%23.1%7.9%29.3%26.6%0.0%0.0%10.8%16.1%0.0%

Vehicle adaptations/modifications100000100

v%0.3%0.0%0.0%0.0%0.0%0.0%2.7%0.0%0.0%

Veterans Assistance615000000

v%1.8%2.6%3.0%0.0%0.0%0.0%0.0%0.0%0.0%

Youth transition programs/services900000720

v%2.7%0.0%0.0%0.0%0.0%0.0%18.9%6.5%0.0%

Other24512200230

v%7.1%13.2%7.2%3.1%0.0%0.0%5.4%9.7%0.0%

2.5. Mark the TOP FIVE most frequent requests I&R specialists receive for information on services and/or resources (choose 5)State Agency on Aging (and Disability)AAAADRCCILOther Non-Profit

Housing assistance36.8%38.3%35.9%70.3%54.8%

Health insurance counseling36.8%31.7%37.5%8.1%25.8%

Medicaid36.8%19.2%26.6%16.2%25.8%

Transportation34.2%47.9%35.9%32.4%35.5%

Financial assistance34.2%32.3%39.1%35.1%51.6%

Benefits Analysis/Assistance34.2%18.6%29.7%24.3%35.5%

Family caregiver support31.6%24.6%29.7%2.7%16.1%

Medicare26.3%21.6%21.9%0.0%9.7%

Adult Protective Services26.3%7.2%1.6%0.0%0.0%

Personal care23.7%29.3%29.7%8.1%19.4%

Home delivered meals21.1%41.9%37.5%2.7%16.1%

Homemaker services21.1%41.3%39.1%2.7%25.8%

Case management21.1%19.2%14.1%8.1%9.7%

Community aid and assistance programs15.8%21.0%20.3%29.7%25.8%

Respite care15.8%12.6%17.2%0.0%19.4%

Other13.2%7.2%3.1%5.4%9.7%

Utility Assistance7.9%29.3%26.6%10.8%16.1%

Food assistance7.9%12.0%14.1%8.1%16.1%

Employment7.9%0.0%0.0%27.0%0.0%

Congregate meals5.3%6.0%3.1%0.0%0.0%

Care Transitions5.3%3.6%1.6%29.7%12.9%

Social Security disability benefits applications/claims assistance5.3%2.4%4.7%29.7%9.7%

Home modifications2.6%11.4%9.4%27.0%6.5%

Legal services2.6%5.4%6.3%2.7%12.9%

Veterans Assistance2.6%3.0%0.0%0.0%0.0%

Assistive Technology2.6%2.4%0.0%40.5%3.2%

Adult day services2.6%1.8%4.7%0.0%12.9%

Independent living skills2.6%0.6%1.6%27.0%3.2%

Education2.6%0.0%1.6%0.0%3.2%

Mental health services0.0%2.4%0.0%5.4%3.2%

Peer support/counseling0.0%0.0%0.0%21.6%3.2%

Youth transition programs/services0.0%0.0%0.0%18.9%6.5%

Recreation0.0%0.0%0.0%2.7%0.0%

Vehicle adaptations/modifications0.0%0.0%0.0%2.7%0.0%

Domestic violence0.0%0.0%0.0%0.0%0.0%

2.5. Mark the TOP FIVE most frequent requests I&R specialists receive for information on services and/or resources (choose 5)

State Agency on Aging (and Disability)Area Agency on Aging (AAA)Aging and Disability Resource Center (ADRC)Center for Independent Living (CIL)Other Non-ProfitequalsTotal

337

Adult day services1330411

Adult Protective Services101210023

Assistive Technology14015121

Benefits Analysis/Assistance13311991183

Care Transitions (i.e. transition from institutional to community-based living)26111424

Case management83293355

Community aid and assistance programs (i.e. bill assistance; grants for basic needs)6351311873

Congregate meals21020014

Domestic violence000000

Education101013

Employment30010013

Family caregiver support1241191578

Financial assistance1354251316121

Food assistance (i.e. help purchasing food; food pantry)32093540

Health insurance counseling (i.e. State Health Insurance Assistance Program)14532438102

Home delivered meals8702415108

Homemaker services8692518111

Home modifications119610238

Housing assistance1464232617144

Independent living skills11110114

Legal services1941419

Medicaid1432176877

Medicare1036140363

Mental health services040217

Peer support/counseling000819

Personal care949193686

Recreation000101

Respite care621110644

Social Security disability benefits applications/claims assistance24311323

Transportation1380231211139

Utility Assistance (i.e. Low Income Home Energy Assistance Program or other program)349174578

Vehicle adaptations/modifications000101

Veterans Assistance150006

Youth transition programs/services000729

Other51222324

2.5 by agency

State Agency on Aging (and Disability)

Area Agency on Aging (AAA)

Aging and Disability Resource Center (ADRC)

Center for Independent Living (CIL)

Other Non-Profit

chart

New Cross-tab Report - 29 April 2015

Aging and Disability 2015 Information & Referral/Assistance National Survey

2.5. Mark the TOP FIVE most frequent requests I&R specialists receive for information on services and/or resources (choose 5)

TotalAdult day servicesAdult Protective ServicesAssistive TechnologyBenefits Analysis/AssistanceCare Transitions (i.e. transition from institutional to community-based living)Case managementCommunity aid and assistance programs (i.e. bill assistance; grants for basic needs)Congregate mealsDomestic violenceEducationEmploymentFamily caregiver supportFinancial assistanceFood assistance (i.e. help purchasing food; food pantry)Health insurance counseling (i.e. State Health Insurance Assistance Program)Home delivered mealsHomemaker servicesHome modificationsHousing assistanceIndependent living skillsLegal servicesMedicaidMedicareMental health servicesPeer support/counselingPersonal careRecreationRespite careSocial Security disability benefits applications/claims assistanceTransportationUtility Assistance (i.e. Low Income Home Energy Assistance Program or other program)Vehicle adaptations/modificationsVeterans AssistanceYouth transition programs/servicesOther

166211232183245573140313781214010210811138144141977637986144231397816924

1.2. Indicate which type of agency you work in:State Agency on Aging (and Disability)3811011328620131213314881141114100090621330105

v%2.3%9.1%43.5%4.8%15.7%8.3%14.5%8.2%14.3%0.0%33.3%23.1%15.4%10.7%7.5%13.7%7.4%7.2%2.6%9.7%7.1%5.3%18.2%15.9%0.0%0.0%10.5%0.0%13.6%8.7%9.4%3.8%0.0%16.7%0.0%20.8%

Area Agency on Aging (AAA)1673124316323510000415420537069196419323640490214804905012

v%10.0%27.3%52.2%19.0%37.3%25.0%58.2%47.9%71.4%0.0%0.0%0.0%52.6%44.6%50.0%52.0%64.8%62.2%50.0%44.4%7.1%47.4%41.6%57.1%57.1%0.0%57.0%0.0%47.7%17.4%57.6%62.8%0.0%83.3%0.0%50.0%

Aging and Disability Resource Center (ADRC)643101919132010192592424256231417140019011323170002

v%3.9%27.3%4.3%0.0%22.9%4.2%16.4%17.8%14.3%0.0%33.3%0.0%24.4%20.7%22.5%23.5%22.2%22.5%15.8%16.0%7.1%21.1%22.1%22.2%0.0%0.0%22.1%0.0%25.0%13.0%16.5%21.8%0.0%0.0%0.0%8.3%

211000000000000000000000000000000000000

v%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%

Tribal Nation000000000000000000000000000000000000

v%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%

Center for Independent Living (CIL)37001591131100010113331110261016028310111241072

v%2.2%0.0%0.0%71.4%10.8%45.8%5.5%15.1%0.0%0.0%0.0%76.9%1.3%10.7%7.5%2.9%0.9%0.9%26.3%18.1%71.4%5.3%7.8%0.0%28.6%88.9%3.5%100.0%0.0%47.8%8.6%5.1%100.0%0.0%77.8%8.3%

Other Non-Profit Organization31401114380010516585821714831160631150023

v%1.9%36.4%0.0%4.8%13.3%16.7%5.5%11.0%0.0%0.0%33.3%0.0%6.4%13.2%12.5%7.8%4.6%7.2%5.3%11.8%7.1%21.1%10.4%4.8%14.3%11.1%7.0%0.0%13.6%13.0%7.9%6.4%0.0%0.0%22.2%12.5%

Other000000000000000000000000000000000000

v%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%

2.5. Mark the TOP FIVE most frequent requests I&R specialists receive for information on services and/or resources (choose 5)

Adult day servicesAdult Protective ServicesAssistive TechnologyBenefits Analysis/AssistanceCare TransitionsCase managementCommunity aid and assistance programsCongregate mealsDomestic violenceEducationEmploymentFamily caregiver supportFinancial assistanceFood assistanceHealth insurance counselingHome delivered mealsHomemaker servicesHome modificationsHousing assistanceIndependent living skillsLegal servicesMedicaidMedicareMental health servicesPeer support/counselingPersonal careRecreationRespite careSSDI benefits applications/claims assistanceTransportationUtility AssistanceVehicle adaptations/modificationsVeterans AssistanceYouth transition programs/servicesOther

Other Non-Profit401114380010516585821714831160631150023

AAA3124316323510000415420537069196419323640490214804905012

ADRC3101919132010192592424256231417140019011323170002

State Agency on Aging (and Disability)11011328620131213314881141114100090621330105

CIL001591131100010113331110261016028310111241072

chart

Other Non-Profit

AAA

ADRC

State Agency on Aging (and Disability)

CIL

2.6 in aggregate

2.6. Mark the TOP FIVE most frequent UNMET service needs identified in the past year (choose 5)

ValueCountPercent

Adult day services4313.2%

Assistive Technology226.8%

Benefits Analysis/Assistance144.3%

Care Transitions (i.e. transition from institutional to community-based living)195.9%

Dental care17754.5%

Elder abuse/exploitation134.0%

Employment4814.8%

Family caregiver support237.1%

Financial assistance15447.4%

Food assistance (i.e. help purchasing or accessing food)247.4%

Health insurance195.9%

Homemaker services6720.6%

Home modifications11435.1%

Housing assistance15347.1%

Legal services237.1%

Long-term care/long-term services and supports funding6620.3%

Mental health services8225.2%

Personal care329.9%

Prescription drug assistance3711.4%

Respite care5416.6%

Health insurance counseling72.2%

Transportation19860.9%

Utility Assistance9930.5%

Veterans Assistance206.2%

Youth transition programs/services154.6%

Other319.5%

MARK THE TOP FIVEMost Frequent Unmet Service Needs

Number of responses = 1554ValuePercentCount

Number of respondents = 325Transportation60.9%198

Dental care54.5%177

Financial assistance47.4%154

Housing assistance47.1%153

Home modifications35.1%114

Utility Assistance30.5%99

Mental health services25.2%82

Homemaker services20.6%67

LTC/LTSS funding20.3%66

Respite care16.6%54

Employment14.8%48

Adult day services13.2%43

Prescription drug assistance11.4%37

Personal care9.9%32

Other9.5%31

Food assistance7.4%24

Family caregiver support7.1%23

Legal services7.1%23

Assistive Technology6.8%22

Veterans Assistance6.2%20

Care Transitions5.9%19

Health insurance5.9%19

Youth transition programs/services4.6%15

Benefits Analysis/Assistance4.3%14

Elder abuse/exploitation4.0%13

Health insurance counseling2.2%7

1554

2.6 in aggregate

Percent of Respondents (N=325)

Most Frequent Unmet Service Needs Percent

Most Frequent Unmet Service Needs

2.6 by agency

3.1 in aggreg (with 2013 comp)

3.1. Does your organization use social networking services (such as Facebook, LinkedIn, Twitter, Youtube) to connect with consumers, family members, and caregivers?

ValueCountPercent

Yes20964.5%

No11535.5%

Number of respondents = 324

Does your organization use social networking services to connect with consumers, family members, and caregivers?

ValuePercentCount

Yes64.5%209

No35.5%115Does your organization use social networking services to connect with consumers, family members, and caregivers?

324ValuePercentCount

Yes51.0%Recreated per p. 11 & p. vii of 2013 I&R report

No49.0%

294

3.1 in aggreg (with 2013 comp)

Percent of Respondents N=324

2015 Survey

Does your organization use social networking services to connect with consumers, family members, and caregivers? Percent

Does your organization use social networking services to connect with consumers, family members, and caregivers?

Yes,64.5%

No,35.5%

3.1.a in aggreg

Percent of Respondents N=294

Does your organization use social networking services to connect with consumers, family members, and caregivers? Percent

Does your organization use social networking services to connect with consumers, family members, and caregivers?

Yes, 51%

No, 49%

3.1.a by agency (compare F.6)

3.1.a. If yes, please indicate which of the following social networking services your organization uses to connect with consumers, family members, and caregivers. (Check all that apply)

ValueCountPercent

Facebook20096.6%

LinkedIn3918.8%

Twitter8440.6%

Youtube4923.7%

Other2512.1%

CHECK ALL THAT APPLY

Number of responses = 397

Number of respondents = 207

Social Networking Sites Used by the Aging and Disability Network

ValuePercentCount

Facebook96.6%200

Twitter40.6%84

Youtube23.7%49

LinkedIn18.8%39

Other12.1%25

397

2013 Survey

3.1.a by agency (compare F.6)

Percent of Respondents (N=207)

Social Networking Sites Used by the Aging and Disability Network Percent

Social Networking Sites Used by the Aging and Disability Network

3.1.b in aggregate

3.2 in aggregate

3.1.b. If no, please explain why your organization is NOT participating in any social networking websites. (Check all that apply)

ValueCountPercent

It is against company policy2623.4%

Firewalls prevent us from visiting those sites2118.9%

We don't have time to maintain the site4338.7%

It is not useful to our clients2018.0%

Staff do not have the technical skills or training to pursue2118.9%

Fear of legal issues76.3%

Other4136.9%

CHECK ALL THAT APPLY

Number or responses = 179

Number of respondents = 111

Reasons organizations are NOT participating in any social networking websites

ValuePercentCount

Don't have time to maintain site38.7%43

Other36.9%41

Against company policy23.4%26

Firewalls block those sites18.9%21

Staff lack necessary technical skills or training18.9%21

Not useful to clients18.0%20

Fear of legal issues6.3%7

179

3.2 in aggregate

Percent of Respondents (N=111)

Reasons organizations are NOT participating in any social networking websites Percent

Reasons organizations are not participating in any social networking websites

3.2 by agency (compare F.9)

3.2. How often does your organization post new information on the social networking sites?

ValueCountPercent

Daily4723.2%

Weekly8742.9%

Monthly4421.7%

Less than monthly2512.3%

Number of respondents = 203

Frequency of Agency Staff Updating Social Networking Sites

ValuePercentCount

Weekly42.9%87

Daily23.2%47

Monthly21.7%44

Less than monthly12.3%25

203

3.2 by agency (compare F.9)

Percent of Respondents (N=203)

Frequency of Agency Staff Updating Social Networking Sites Percent

Frequency of Agency Staff Updating Social Networking Sites

Weekly, 42.9%

Daily, 23.2%

Monthly, 21.7%

3.3 by agency (compare F.7)

4.1 in aggregate

4.1 by agency (compare F.3 1of2

4.1. Does your agency collaborate with 211?

ValueCountPercent

Yes18759.4%

No9229.2%

Do not know3611.4%

Number of Respondents = 315

Does your agency collaborate with 211?

ValuePercentCount

Yes59.4%187

No29.2%92

Do not know11.4%36

315

4.1 by agency (compare F.3 1of2

Percent of Respondents N=315

Does your agency collaborate with 211? Percent

Does your agency collaborate with 211?

Yes, 59.4%

No, 29.2%

4.1.a in aggregate

4.2 by agency

Does your agency collaborate with 211?

4.1.a. If yes, which of the following activities do you collaborate on (check all that apply):

ValueCountPercent

Agency/staff cross training6032.4%

Community activities5630.3%

Data reporting3820.5%

Data sharing4826.0%

Fundraising63.2%

Referrals15181.6%

Resource database (Please provide details in the comments section below)7540.5%

Other137.0%

Statistics

Sum211

Average1.1

Max211

CHECK ALL THAT APPLY

Number or responses = 447

Number of respondents = 185

Which activities does your agency collaborate with 211 on?

ValuePercentCount

Referrals81.6%151

Resource database40.5%75

Agency/staff cross training32.4%60

Community activities30.3%56

Data sharing26.0%48

Data reporting20.5%38

Other7.0%13

Fundraising3.2%6

447

4.2 by agency

Percent of Respondents (N=185)

Which activities does your agency collaborate with 211 on? Percent

On which activities does your agency collaborate with 211?

4.3 in aggregate

4.3 by agency (compare F.3 2of2

4.3. Does your agency collaborate with other types of community-based organizations? (Please check all that apply)

ValueCountPercent

Aging and Disability Resource Centers (ADRCs)20665.4%

Area Agencies on Aging23073.0%

Centers for Independent Living (CILs)24678.1%

Colleges or Universities19662.2%

Community Health Centers22571.4%

Employment Agencies13643.2%

Faith-based Organizations22170.2%

Hospitals25781.6%

Housing Agencies22872.4%

Intellectual/Developmental Disabilities Agencies22170.2%

Mental Health/Behavioral Health Organizations25079.4%

Nursing Facilities22571.4%

Schools/School Districts10834.3%

Transportation Agencies24176.5%

Tribes4213.3%

Veteran’s Services Providers24176.5%

Vocational Rehabilitation12941.0%

Other237.3%

CHECK ALL THAT APPLLY

Number of responses = 3425

Number of respondents = 315

What other community-based organizations does your agency collaborate with?

ValuePercentCount

Hospitals81.6%257

Mental Health/Behavioral Health Orgs79.4%250

CILs78.1%246

Transportation Agencies76.5%241

Veteran’s Services Providers76.5%241

AAAs73.0%230

Housing Agencies72.4%228

Community Health Centers71.4%225

Nursing Facilities71.4%225

Faith-based Organizations70.2%221

I/DD Agencies70.2%221

ADRCs65.4%206

Colleges or Universities62.2%196

Employment Agencies43.2%136

Vocational Rehabilitation41.0%129

Schools/School Districts34.3%108

Tribes13.3%42

Other7.3%23

3425

4.3 by agency (compare F.3 2of2

Percent of Respondents (N=315)

What other community-based organizations does your agency collaborate with? Percent

What other community-based organizations does your agency collaborate with?

4.4 in aggregate

4.4.a in aggregate

4.4. Is your agency a partner in an ADRC network?

ValueCountPercent

Yes28189.8%

No3210.2%

Number of respondents = 313

Is your agency a partner in an ADRC network?

ValuePercentCount

Yes89.8%281

No10.2%32

313

4.4.a in aggregate

Percent of Respondents N=313

Is your agency a partner in an ADRC network? Percent

Is your agency a partner in an ADRC network?

Yes, 89.8%

No,10.2%

4.5 in aggregate

4.4.a. If yes, does your agency provide I&R/A services within this ADRC network?

ValueCountPercent

Yes25591.4%

No134.7%

Do not know113.9%

Is your agency a partner in an ADRC network?

Number of respondents = 279If your agency is a partner in an ADRC network, does your agency provide I&R/A services within this ADRC network?

ValuePercentCount

Yes91.4%255

No4.7%13

Do not know3.9%11

279

4.5 in aggregate

Percent of Respondents N=279

If your agency is a partner in an ADRC network, does your agency provide I&R/A services within this ADRC network? Percent

If your agency is a partner in an ADRC network, does your agency provide I&R/A services within this ADRC network?

Yes, 91.4%

No, 4.7%

4.5 by agency

4.5. How would you describe your agency’s relationship to the ADRC in your community (or region)? 

ValueCountPercent

My agency is the lead agency16051.3%

My agency is an equal partner with another agency/agencies7423.7%

My agency is a partner, but not an equal partner196.1%

My agency receives referrals from the lead agency/agencies175.5%

My agency has no relationship with the ADRC61.9%

There is no ADRC in our community113.5%

Other258.0%

Number of respondents = 312

How would you describe your agency’s relationship to the ADRC in your community (or region)? 

ValuePercentCount

Lead agency51.3%160

Equal partner with another agency/agencies23.7%74

Other8.0%25

Partner, but not an equal partner6.1%19

Receives referrals from lead agency(s)5.5%17

No ADRC in our community3.5%11

No relationship with the ADRC1.9%6

312

4.5 by agency

Percent of Respondents (N=312)

How would you describe your agency’s relationship to the ADRC in your community (or region)?  Percent

Describe your agency’s relationship to the ADRC in your community (or region):

4.6 in aggregate

5.1 by agency (compare T.1)

4.6. Does your agency participate in a No Wrong Door (NWD) system initiative?

ValueCountPercent

Yes21068.4%

No299.5%

Do not know4815.6%

My state/community does not have a NWD system initiative206.5%

Number of respondents = 307

Does your agency participate in a No Wrong Door system initiative?

ValuePercentCount

Yes68.4%210

Do not know15.6%48

No9.5%29

State/community does not have a NWD system initiative6.5%20

307

5.1 by agency (compare T.1)

Percent of RespondentsN=307

Does your agency participate in a No Wrong Door system initiative? Percent

Does your agency participate in a No Wrong Door system initiative?

Yes, 68.4%

No, 9.5%

State/community does not have a NWD system initiative, 6.5%

5.1 --ew spreadsheet

Count of Taxonomy Classification System

We use another type of taxonomyWe use AIRS/211 LA County TaxonomyWe use a variation of AIRS/211 LA County TaxonomyWe created our own taxonomy without the use of an existing systemOur taxonomy is in the development phaseDo not know

State Agency on Aging (and Disability)3117445

AAA20521712842

ADRC51666614

CIL16218

Other Non-Profit64311

Grand Total298530322390289

Number of Respondents = 289

5.1 --ew spreadsheet

State Agency on Aging (and Disability)State Agency on Aging (and Disability)State Agency on Aging (and Disability)State Agency on Aging (and Disability)State Agency on Aging (and Disability)State Agency on Aging (and Disability)

AAAAAAAAAAAAAAAAAA

ADRCADRCADRCADRCADRCADRC

CILCILCILCILCILCIL

Other Non-ProfitOther Non-ProfitOther Non-ProfitOther Non-ProfitOther Non-ProfitOther Non-Profit

Grand TotalGrand TotalGrand TotalGrand TotalGrand TotalGrand Total

Count of Taxonomy Classification System We use another type of taxonomy

Count of Taxonomy Classification System We use AIRS/211 LA County Taxonomy

Count of Taxonomy Classification System We use a variation of AIRS/211 LA County Taxonomy

Count of Taxonomy Classification System We created our own taxonomy without the use of an existing system

Count of Taxonomy Classification System Our taxonomy is in the development phase

Count of Taxonomy Classification System Do not know

Number of Respondents (N=289)

Taxonomy Classification System by Agency Type

3

11

7

4

4

5

20

52

17

12

8

42

5

16

6

6

6

14

1

6

2

18

6

4

3

11

29

85

30

32

23

90

5.2 in aggregate (compare F.12)

Response IDState:Staff Name:Contact Information:Job Title:Contact Information:Agency Name:Contact Information:Email:Contact Information:1.1. Does your agency operate an Aging and Disability Resource Center (ADRC)?State Agency on Aging (and Disability)AAAADRCCILOther Non-ProfitAgency typeTaxonomy Classification System

67VermontMichel RichardsCoordinator of Information ServicesArea Agency on Aginf ro Northeastern Vermontmrichards@nevaaa.orgNoAAAAAAAIRS/211 LA County taxonomy

68OregonMonica SandgrenResource SpecialistMultnomah County Aging, Disability and Veterans Servicesmonica.sandgren@multco.usYesAAAAAAAIRS/211 LA County taxonomy

69TennesseeYesAAAAAAAIRS/211 LA County taxonomy

70VermontEricka Reilpac cordnaitorvcilericka@Vcil.orgYesCILCILAIRS/211 LA County taxonomy

71TexasMelissa CarterDirectorArea Agency on Agingmcarter@theprpc.orgNoAAAAAAAIRS/211 LA County taxonomy

75TexasSandra JonesCall Center ManagerCentral Texas Area Agency on Agingsandra.jones@ctcog.orgYesAAAAAAAIRS/211 LA County taxonomy

78AlabamaJulie MillerProgram and Planning Division Chief, ADRC State CoordinatorAlabama Department of Senior Servicesjulie.miller@adss.alabama.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)AIRS/211 LA County taxonomy

80TexasPaula JohnsonHuman Service Program ManagerHarris County Area Agency on Agingpaula.johnson@houstontx.govYesAAAAAAAIRS/211 LA County taxonomy

82TexasCharlotte TalleyClient Care ManagerArea Agency on Aging Houston-Galvestoncharlotte.talley@h-gac.comNoAAAAAAAIRS/211 LA County taxonomy

84New YorkYesADRCADRCAIRS/211 LA County taxonomy

85OregonJeanne WrightAAA DirectorDouglas County enior Servicesjlwright@co.douglas.or.usYesAAAAAAAIRS/211 LA County taxonomy

87TexasMnocNoAAAAAAAIRS/211 LA County taxonomy

88New YorkLora Lee La FranceDirectorSRMT OFAloralee.lafrance@srmt-nsn.govYesAAAAAAAIRS/211 LA County taxonomy

89New Yorkandrea fettingerdirectorfulton co office for aging/youthafettinger@co.fulton.ny.usYesAAAAAAAIRS/211 LA County taxonomy

90New HampshireRoberta BernerExecutive DirectorGrafton County Senior Citizens Council, Inc.rberner@gcscc.orgYesOther Non-ProfitOther Non-ProfitAIRS/211 LA County taxonomy

92TennesseeJennifer MillerI&R SpecialistArea Agency on Aging & Disabilityjmiller@sedev.orgYesAAAAAAAIRS/211 LA County taxonomy

93TennesseeAmy FrederickInfo and referral specialistArea Agency on Aging and Disabilityafrederick@sedev.orgYesAAAAAAAIRS/211 LA County taxonomy

94VermontLisa DuffyI&ASVCOAlduffy@svcoa.netYesAAAAAAAIRS/211 LA County taxonomy

95TexasMichelle ParkerDirectorWest CEntral Texas AAA/ADRCmparker@westcentraltexas.orgYesADRCADRCAIRS/211 LA County taxonomy

98New YorkDavid JordanExecutive DirectorMontgomery County Office for Aging, Inc.mcofadjordan@nycap.rr.comNoAAAAAAAIRS/211 LA County taxonomy

99New HampshireWendi AultmanProgram ManagerNH DHHSwaultman@dhhs.state.nh.usYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)AIRS/211 LA County taxonomy

104VermontKelly GiancolaI & ASouthwestern VT COAkgiancola@svcoa.netYesAAAAAAAIRS/211 LA County taxonomy

106New YorkLisa HolmesDirectorTompkins County Office for the Aginglholmes@tompkins-co.orgYesAAAAAAAIRS/211 LA County taxonomy

110IowaEileen CreagerLifeLong Links CoordinatorAging Resources of Central Iowaeileen.creager@agingresources.comYesAAAAAAAIRS/211 LA County taxonomy

112ArizonaCindy SaverinoProgram AdministratorDESCSaverino@azdes.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)AIRS/211 LA County taxonomy

113New Hampshirepaul RobitailleCenter ManagerCoos serviceLinkprobitaille@tccap.orgYesADRCADRCAIRS/211 LA County taxonomy

118TexasJeannie ReevesDirectorArea Agency on Aging of the Permian Basinjeannie.reeves@aaapb.comNoAAAAAAAIRS/211 LA County taxonomy

119New YorkDaniel SzewcLong Term Care CoordinatorErie County Department of Senior Servicesdaniel.szewc@erie.govYesADRCADRCAIRS/211 LA County taxonomy

121TexasJennifer ScottDirectorCapital AAAjscott@capcog.orgYesADRCADRCAIRS/211 LA County taxonomy

123TexasViola MonrrealProgram Developer/CoordinatorAAA/ADRCviola@cbcogaaa.orgYesADRCADRCAIRS/211 LA County taxonomy

125TexasJanet KaramProgram ManagerADRCjkaram@tcog.comYesADRCADRCAIRS/211 LA County taxonomy

128New YorkMary Ann SpanosDirectorChautauqua County Office for the Agingspanosm@co.chautauqua.ny.usYesAAAAAAAIRS/211 LA County taxonomy

130New YorkLiz HaskinsDirectorCortland County Area Agency on Agingehaskins@cortland-co.orgYesAAAAAAAIRS/211 LA County taxonomy

131MassachusettsDonna ShecrallahAAA PlannerSouth Shore Elder Servicesdshecrallah@sselder.orgNoAAAAAAAIRS/211 LA County taxonomy

133TexasBonnie BrooksADRC CoordinatorAging and Disability Resource Center of Southeast/Deep East Texasbbrooks@setrpc.orgYesADRCADRCAIRS/211 LA County taxonomy

134New YorkJulie Allen AldrichDirectorMonroe County Office for the AgingJulieAldrich@monroecounty.govYesAAAAAAAIRS/211 LA County taxonomy

137TennesseeLaura GrierCHOICES Enrollment Coordinator and I&R SpecialistSoutheast TN Area Agency on Aging and Disabilitylgrier@sedev.orgNoAAAAAAAIRS/211 LA County taxonomy

139North DakotaJudy TschiderProgram Admin.ND Aging Service Divisionjtschider@nd.govNoState Agency on Aging (and Disability)State Agency on Aging (and Disability)AIRS/211 LA County taxonomy

141New YorkAngela MililloDeputy DirectorWyoming County Office for the Agingamilillo@wyomingco.netYesAAAAAAAIRS/211 LA County taxonomy

143MassachusettsPatricia PomerleauHome Care DirectorHESSCOppomerleau@hessco.orgADRCADRCAIRS/211 LA County taxonomy

149MissouriKathie kearbeyVocational AdvisorILCSEMOkathiekearbey@ilcsemo.orgNoCILCILAIRS/211 LA County taxonomy

151TexasJanet M. EndersManager, Special ProgramsArea Agency on Aging of the Heart of Texasjanet.enders@hot.cog.tx.usYesAAAAAAAIRS/211 LA County taxonomy

152GeorgiaLinda PogueDisability Rights and Program DirectordisABILITY LINKGreenPogue@disABILITYLINK.orgNoCILCILAIRS/211 LA County taxonomy

154GeorgiaHeather DornerInforamation and Referral SpecialistdisABILITY LINKhdorner@disabilitylink.orgNoCILCILAIRS/211 LA County taxonomy

155TexasAnita GuyCenter CoordinatorDisability Connections CIL - CVADRCanita.guy@dcciltx.orgYesCILCILAIRS/211 LA County taxonomy

156IllinoisMichele MillerExecutive DirectorNorthwestern Illinois Center for Independent Living (NICIL)director@nicil.orgNoCILCILAIRS/211 LA County taxonomy

157IdahoRaul EnriquezProgram SpecialistIdaho Commission on Agingraul.enriquez@aging.idaho.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)AIRS/211 LA County taxonomy

158IdahoRachelle HaagInformation and AssistanceArea Agency on Agingr.haag@cap4action.orgYesAAAAAAAIRS/211 LA County taxonomy

159IdahoYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)AIRS/211 LA County taxonomy

160TexasAndreaCOO, Director of ADTRCProject Amistadaramirez@projectamistad.orgYesOther Non-ProfitOther Non-ProfitAIRS/211 LA County taxonomy

161WashingtonPearl BouchardADRN ManagerAging and Long Term Care of Eastern WApearl.bouchard@dshs.wa.govYesAAAAAAAIRS/211 LA County taxonomy

167West VirginiaEric TissenbaumIndependent Living Advocacy/Skillss Training SpecalistAppalachian Center for Independent Livingericacil@yahoo.comNoCILCILAIRS/211 LA County taxonomy

169TennesseeLorrie WilsonI & A CoordinatorFTAAADlwilson@ftaaad.orgYesADRCADRCAIRS/211 LA County taxonomy

170TexasDoni GreenDirector of AgingNorth Central Texas Council of Governmentsdgreen@nctcog.orgYesAAAAAAAIRS/211 LA County taxonomy

171MassachusettsKaryn WylieCare Options Dept. ManagerCoastline Elderly Serviceskwylie@coastlinenb.orgYesAAAAAAAIRS/211 LA County taxonomy

174AlabamaNick NybergADRC Project CoordinatorSouth Central Alabama Development Commissionnnyberg@scadc.netYesAAAAAAAIRS/211 LA County taxonomy

175New YorkSusan LewisIndependent Living CoordinatorAccess to Independencesusan.lewis@aticortland.orgYesCILCILAIRS/211 LA County taxonomy

176KansasTania HarringtonDirector of Disability ServicesRCILtania@rcilinc.orgNoCILCILAIRS/211 LA County taxonomy

177New YorkMelissa BlanarDirectorOrleans County Office for the AgingMelissa.Blanar@orleanscountyny.govYesADRCADRCAIRS/211 LA County taxonomy

180ColoradoMichael A. EspinosaProgram CoordinatorPAAAespinosam@co.pueblo.co.usYesAAAAAAAIRS/211 LA County taxonomy

181IllinoisYesCILCILAIRS/211 LA County taxonomy

188MarylandEram AbbasiMAP Information and Assistance ManagerMaryland Department of Agingeram.abbasi@maryland.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)AIRS/211 LA County taxonomy

189IndianaJoan CusonDirectorArea 2 Agency on Agingjcuson@realservices.orgYesAAAAAAAIRS/211 LA County taxonomy

191FloridaMatt RobertsINformation and Referral SpecialistDisability Solutions for Independent Livingmattr@dsil.orgNoCILCILAIRS/211 LA County taxonomy

193IndianaMarcia PoppDirector of Client ServicesArea 10 Agency on Agingmpopp@area10agency.orgYesAAAAAAAIRS/211 LA County taxonomy

194IllinoisRachael MellenExecutive DirectorIllinois Valley CILivcil@ivcil.comYesCILCILAIRS/211 LA County taxonomy

197GeorgiaFran DurbinLead employment and training specialsitdisABILITY LINKfdurbin@disabilitylink.orgYesCILCILAIRS/211 LA County taxonomy

199OregonCarol TerryProgram ManagerRVCOGCarol.A.Terry@state.or.usYesAAAAAAAIRS/211 LA County taxonomy

201ColoradoJasper ButeroAAA DirectorSouth Central Council of Governmentsjbutero@sccog.netYesAAAAAAAIRS/211 LA County taxonomy

202IllinoisNoOther Non-ProfitOther Non-ProfitAIRS/211 LA County taxonomy

205IndianaDawne LyonDirector of the Aging & Disability Resource CenterCICOA Aging & In-Home Solutionsdlyon@cicoa.orgYesADRCADRCAIRS/211 LA County taxonomy

209VermontJane J. WysolmerskiI&A/Senior HelpLine CoordinatorSouthwestern Vermont Council On Agingjwysolmerski@svcoa.netNoAAAAAAAIRS/211 LA County taxonomy

210AlabamaHeather ClevelandADRC SpecialistEARPDCheather.cleveland@earpdc.orgYesADRCADRCAIRS/211 LA County taxonomy

213IndianaTony ShepherdExecutive DirectorArea 9 Agencyashepher@iue.eduYesAAAAAAAIRS/211 LA County taxonomy

214ColoradoAngela BerryProgram ManagerKit Carson County Health & Human Serviceshhsab@kitcarsoncounty.orgYesOther Non-ProfitOther Non-ProfitAIRS/211 LA County taxonomy

215AlabamaTerri FrancisDir of Resources and ActivitiesSARCOAterri.francis@sarcoa.orgYesADRCADRCAIRS/211 LA County taxonomy

221ColoradoGina LubyVocational SpecialistCentr for Independencegluby@cfigj.orgNoCILCILAIRS/211 LA County taxonomy

224ColoradoEden MayneADRC ManagerBoulder County Area Agency on Agingemayne@bouldercounty.orgYesAAAAAAAIRS/211 LA County taxonomy

227MarylandPeggy MillerManagerMd Access point of Baltimore Countypsmiller@baltimorecountymd.govYesADRCADRCAIRS/211 LA County taxonomy

229MarylandAnnie SparksMAP Program CoordinatorQueen Anne's County Department of Community Services (Area Agency on Aging)asparks@qac.orgYesAAAAAAAIRS/211 LA County taxonomy

230MarylandLauren SpringelSenior Information and Assistance SpecialistCecil County GovernmentLspringel@ccgov.orgYesADRCADRCAIRS/211 LA County taxonomy

231VermontJudith EpsteinI&A Prigram ManagerSenior Solutionsjepstein@seniorsolutionsvt.orgYesAAAAAAAIRS/211 LA County taxonomy

232OhioMichael LuersAsst DirOhio Department of Agingmluers@age.ohio.govNoState Agency on Aging (and Disability)State Agency on Aging (and Disability)AIRS/211 LA County taxonomy

234MarylandRebecca KesslerHCBS Division ManagerSt. Mary's County AAA/MAPrebecca.kessler@stmarysmd.comYesAAAAAAAIRS/211 LA County taxonomy

235IndianaAnn EdwardsHome and Community Care DirectorLifetime Resources, Inc.aedwards@lifetime-resources.orgYesAAAAAAAIRS/211 LA County taxonomy

236IllinoisJon DouglasIndependent Living AdvocateLINC INC.jdouglas@lincinc.orgYesOther Non-ProfitOther Non-ProfitAnother type of taxonomy

237New YorkConnie BentleyAging Services CoordinatorGreene County Department of Human Servicescbentley@discovergreene.comYesADRCADRCAnother type of taxonomy

242IllinoisJeri WootersExecutive DirectorSAILjwooters@decatursail.comNoCILCILAnother type of taxonomy

246OklahomaDebbie OdomI&ASODA Area Agency on Agingdebbieodom@soda-ok.orgNoAAAAAAAnother type of taxonomy

247ColoradoLynn Jolleycase manager/advocateCenter for Independenceljolly@cfigj.orgNoCILCILAnother type of taxonomy

248ColoradoStephen M. HollandDirectorUpper Arkansas Area Agency on Agingstephen.holland@uaacog.comYesADRCADRCAnother type of taxonomy

250OregonRochelle HamiltonExecutive AssistantCommunity Connection of Northeast Oregon, Inc.rochelle@ccno.orgYesADRCADRCAnother type of taxonomy

251TennesseeLeMay BeckChoices I&RSETAAADlabeck@sedev.orgYesAAAAAAAnother type of taxonomy

254IndianaShelly DunnADRC CoordinatorSWIRCA & Moresdunn@swirca.orgYesADRCADRCAnother type of taxonomy

255MarylandLori Jennings-HarrisDirectorSt. Mary's County Department of Aging and Human ServicesYesAAAAAAAnother type of taxonomy

260MarylandBeth M FiskeADRC ManagerCharles County Department of Community Services, Aging & Senior Programs Divisionfiskeb@charlescountymd.govYesAAAAAAAnother type of taxonomy

261MarylandMonika WilliamsAging and Disability Resource Center/MAP CoordinatorSt. Mary's County Department of Aging and Human Servicesmonika.williams@stmarysmd.comYesAAAAAAAnother type of taxonomy

262MassachusettsNicole KanisDirector of Community Outreach and EducationCentral Massachusetts Agency on Agingnkanis@seniorconnection.orgYesAAAAAAAnother type of taxonomy

265TennesseeJessica PruettI&A SpecialistUCDD/AAADjpruett@ucdd.orgYesAAAAAAAnother type of taxonomy

266TennesseeInformation and Referral AssistantFirst Tennessee Area Agency on Aging and Disabilitylpennington@ftaaad.orgYesAAAAAAAnother type of taxonomy

267IndianaJennifer MaloneCOONorthwest Indiana Community Actionjmalone@nwi-ca.orgYesOther Non-ProfitOther Non-ProfitAnother type of taxonomy

269AlabamaAshley CountsADRC SpecialistNACOLGacounts@nacolg.orgYesAAAAAAAnother type of taxonomy

271IndianaGloria WetnightDirectorArea 7 Agency on Aging/WCIEDDgwetnight@westcentralin.comYesAAAAAAAnother type of taxonomy

273IndianaMaureen WidnerVP, Consumer & Community EngagementAging & In-Home Services of Northeast IN Inc.mwidner@agingihs.orgYesADRCADRCAnother type of taxonomy

275WashingtonMark HarveyRegional DirectorOlympic Area Agency on Agingharvemb@dshs.wa.govYesAAAAAAAnother type of taxonomy

276TexasYesAAAAAAAnother type of taxonomy

277District of ColumbiaSara Tribe ClarkAssociate Director, ADRCDC Office on Agingsara.tribe@dc.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Another type of taxonomy

278OklahomaClark MillerDirectorINCOG Area Agency in AgingCmiller@incog.orgNoAAAAAAAnother type of taxonomy

281ColoradoTara MorrowADRC/211 DirectorSenior Resource Development Agencyarchsupervisor@srda.orgYesOther Non-ProfitOther Non-ProfitAnother type of taxonomy

282OhioTory ThompsonDirector of Rural OutreachThe Ability Center of Greater Toledotthompson@abilitycenter.orgNoCILCILAnother type of taxonomy

284OhioConnie MontgomeryADRN DirectorArea Agency on Aging District 7, Inc.cmontgomery@aaa7.orgYesAAAAAAAnother type of taxonomy

285IowaCecelia JohnsonLifeLong Links DirectorNortheast Iowa Area Agency on Agingcjohnson@nei3a.orgYesADRCADRCAnother type of taxonomy

286MassachusettsEmily WilliamsDirectorBoston ElderINFOewilliams@bshcinfo.orgNoOther Non-ProfitOther Non-ProfitAnother type of taxonomy

287New YorkLisa Schuhleprogram managerBroome county Office for AgingLschuhle@co.broome.ny.usYesAAAAAAAnother type of taxonomy

288WashingtonBob RilerCommunity Outreach & Education SpecialistPierce County Aging & Disability Resourcesbriler@co.pierce.wa.usYesAAAAAACreated stand-alone taxonomy

291OhioDebbie HuffDirectorArea Agency on Aging 8dhuff@buckeyehills.orgYesAAAAAACreated stand-alone taxonomy

293MassachusettsDeborah SchwendimanAgeInfo SupervisorSeniorCare, Inc.deborah.schwendiman@seniorcareinc.orgYesAAAAAACreated stand-alone taxonomy

294AlabamaVivian BartonADRC ProgramCoordinatorSouth Alabama Regional Planning Commission/Area Agency on Agingvivianbarton@sarpc.orgYesAAAAAACreated stand-alone taxonomy

295IndianaJan FayCoordinator, Information and Referral/ADRCArea IV Agency on Aging and Community Action Programs, Inc.jfay@areaivagency.orgYesAAAAAACreated stand-alone taxonomy

297IndianaPatricia HowardInformation & Referr Coor.League for the Blind and Disabledthe-league@the-league.orgNoCILCILCreated stand-alone taxonomy

299ColoradoErin FisherProgram SpecialistAlpine Area Agency on Agingnoc12@nwccog.orgYesAAAAAACreated stand-alone taxonomy

301HawaiiJune RenaudAging Program PlannerCounty of Kauai Agency on Elderly Affairsjrenaud@kauai.govYesAAAAAACreated stand-alone taxonomy

302IowaTasha JonesIR & AConnections AAAtjones@connectionsaaa.orgYesAAAAAACreated stand-alone taxonomy

305HawaiiEmrids KiamzonCommunity Service WorkerCounty of Kauai Agency on Elderly Affairsekiamzon@kauai.govYesADRCADRCCreated stand-alone taxonomy

307South CarolinaDeb LewisCaregiver AdvocateCatawba ADRCdeb.lewis@catawba-aging.comYesADRCADRCCreated stand-alone taxonomy

308FloridaJulie NetzerAdministrator, Elder HelplineElder Optionsnetzerj@agingresources.orgYesADRCADRCCreated stand-alone taxonomy

310FloridaKim ClawsonDirectorArea Agency on AgingKclawson@youradrc.orgYesADRCADRCCreated stand-alone taxonomy

311District of ColumbiaMaryOsborneDirectorn4amosborne@n4a.orgNoOther Non-ProfitOther Non-ProfitCreated stand-alone taxonomy

313TennesseeLaVerdia McCulloughAging Program CoordinatorTN Commission on Agingin & Disabilitylaverdia.mccullough@tn.govNoState Agency on Aging (and Disability)State Agency on Aging (and Disability)Created stand-alone taxonomy

316IowaYesAAAAAACreated stand-alone taxonomy

317MissouriMichelle BrownManager of Health, Advocacy and Supportive ServicesMARCmichelleb@marc.orgNoAAAAAACreated stand-alone taxonomy

318OklahomaCathi HughesSupervisor, I &AAreawide Aging Agencychughes@areawideaging.orgYesAAAAAACreated stand-alone taxonomy

325AlabamaYolanda BeanADRC CoordinatorCentral Alabama Aging Consortiumyolanda.bean@adss.alabama.govYesAAAAAACreated stand-alone taxonomy

326WashingtonChristina MarnerisCommunity Services Program SupervisorArea Agency on Aging and Disabilities of Soutwest Washingtonmarnecr@dshs.wa.govNoAAAAAACreated stand-alone taxonomy

327OhioSuzi KayADRC ManagerUnited Way Geauga Countyskay@uws.orgYesOther Non-ProfitOther Non-ProfitCreated stand-alone taxonomy

332MissouriJanice PiperDirector of Customer CareSouthwest Missouri Office on AgingJanice@swmoa.comNoAAAAAACreated stand-alone taxonomy

333OregonNicole CoreyInformation and Resource Referral SpecialistCentral Oregon Council on Agingncorey@councilonaging.orgYesADRCADRCCreated stand-alone taxonomy

336OregonBeth JacksonOAA/ADRC Services ManagerNorthWest Senior and Disability Servicesbeth.jackson@nwsds.orgYesADRCADRCCreated stand-alone taxonomy

337OhioDiane RameyChief of long term careOhio dist. 5 area agency on agingDramey@aaa5ohio.orgYesAAAAAACreated stand-alone taxonomy

344FloridaVanessa SantiagoI&R ManagerArea Agency on Agingvanessa.santiago@aaaswfl.orgYesAAAAAACreated stand-alone taxonomy

345OhioAlyea BarajasADRC DirectorLake County Council on Agingalyeab@lccoa.orgYesOther Non-ProfitOther Non-ProfitCreated stand-alone taxonomy

347TexasDaniel GoetzAccess and Intake SpecialistAlamo Area Agency on Agingdgoetz@aacog.comYesAAAAAACreated stand-alone taxonomy

348OhioJulie SipeConsumer Assistance ManagerDistrict 5 Area agency on Agingjsipe@aaa5ohio.orgYesAAAAAACreated stand-alone taxonomy

349AlabamaBrandeeADRC SpecialistCAACbrandee..mcnaughton@adss.alabama.govYesOther Non-ProfitOther Non-ProfitCreated stand-alone taxonomy

350WisconsinIrene KutzElder Benefit SpecialistGreen Lake County DHHS-Aging/LTC Unitikutz@co.green-lake.wi.usYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Created stand-alone taxonomy

351MississippiMarissa WhitehouseMAC Program AdministratorMS Dept of Human Servicesmarissa.whitehouse@mdhs.ms.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Created stand-alone taxonomy

355IowaKellie Elliott-KapparosCommunity Impact & Systems DirectorThe Heritage Area Agency on Agingkelliot@kirkwood.eduYesADRCADRCDo not know

357IndianaAngela MarinoADRC ManagerLifeSpan Resourcesamarino@lsr14.orgYesAAAAAADo not know

358District of ColumbiaLeland KiangI&R ManagerIona Senior ServicesLKiang@Iona.orgNoOther Non-ProfitOther Non-ProfitDo not know

360TexasBeth NoahADRC CoordinatorADRCbeth.noah@unitedwaytarrant.orgYesAAAAAADo not know

362IllinoisMarsha JohnsonDirector of CCU ServicesCommunity Care Systems, IncMarshaJJohnson@aol.comYesADRCADRCDo not know

363HawaiiPhilip AnaLong Term Care Disability SpecialistHawaii Executive Office On Ageingphilip.ana@doh.hawaii.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Do not know

365District of ColumbiaJennifer SladenProgram ManagerThe Arc of the United Statessladen@thearc.orgNoOther Non-ProfitOther Non-ProfitDo not know

371OregonMarci McMurphyAAA DirectorCAPECOmcmurphy@capeco-works.orgYesAAAAAADo not know

372WashingtonSusan ShepherdADRC Program ManagerDSHS/ALTSASusan.Shepherd@dshs.wa.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Do not know

374OklahomaAracely MorenoInformationa & Assistance SpecialistOklahoma Economic Development Authorityoedainfo@ptsi.netYesAAAAAADo not know

377GeorgiaMalissa ThompsonProgram ManagerBAIN, Inc.mat@baincil.orgNoCILCILDo not know

381GeorgiaVirginia C HarrisBAIN, Inc.bain@surfsouth.comNoCILCILDo not know

386IndianaMegan VelasquezADRC ManagerLifeStream Services, Incmvelasquez@lifestreaminc.orgYesADRCADRCDo not know

387IndianaCatherine PenningtonAccounting and ADRC ManagerHoosier Uplandscpennington@hoosieruplands.orgYesADRCADRCDo not know

388IowaDawn CarstensenLifeLong Links CoordinatorMilestones AAAdcarstensen@milestonesaaa.orgYesAAAAAADo not know

391IllinoisStephanie BalogInformation and Assistance SpecialistAgeOptionsstephanie.balog@ageoptions.orgYesAAAAAADo not know

392MissouriMichael BrewerBureau ChiefMO DHSS-DSDSmichael.brewer@health.mo.govNoState Agency on Aging (and Disability)State Agency on Aging (and Disability)Do not know

393WashingtonStefanie NovacekProgram ManagerSnohomish County Long Term Care & Agings.novacek@snoco.orgYesAAAAAADo not know

395New HampshireConnie YoungProgram DirectorServiceLinkcyoung@rockinghamservicelink.comYesADRCADRCDo not know

398VermontJoanna BerkI&A CoordinatorCVAAjoanna@cvaa.orgYesADRCADRCDo not know

401GeorgiaDonna BaldwinResource SpecialistNWGA Regional Commission Area Agency on Agingdbaldwin@nwgrc.orgYesADRCADRCDo not know

404VirginiaVivian ClaytonResource CoordinatorPeninsula Agency on Aginginformation@paainc.orgYesADRCADRCDo not know

406IllinoisNILDA ROJASI & ASENIOR SERVICES OF WILL COUNTYnrojas@agingspecialists.orgNoOther Non-ProfitOther Non-ProfitDo not know

407IllinoisMARY ALCARAZINFORMATION & RESOURCESSENIOR SERVICES OF WILL COUNTYMALCARAZ@AGINGSPECIALISTS.ORGNoOther Non-ProfitOther Non-ProfitDo not know

408OklahomaJordan GroomsInformation and Assistance SpecialistAssociation of South Central Oklahoma Governments Area Agency on Aginggroo_jo@ascog.orgNoAAAAAADo not know

410OregonDawn RustrumADRC AnalystOregon Department of Human Services, State Unit on Agingdawn.l.rustrum@state.or.usYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Do not know

414TexasLiz CastroDirectorSouth Plains Association of Governmentslcastro@spag.orgYesAAAAAADo not know

416TexasMarilyn SelfDirector, Dallas Area Agency on AgingCommunity Council of Greater Dallasmself@ccgd.orgNoAAAAAADo not know

417IllinoisMegan NapierkowskiCommunity PlannerNortheastern Illinois Agency on Agingmnapierkowski@ageguide.orgYesAAAAAADo not know

418OhioSusan WongManager of Self-SufficiencyAsian Services In Action, Incsusan.wong@asiaohio.orgYesOther Non-ProfitOther Non-ProfitDo not know

419MassachusettsNancy MaynardAssociate DirectorHighland Valley Elder Servicesnancyomaynard@gmail.comYesAAAAAADo not know

420TexasAaron AlanisADRC CoordinatorArea Agency on Agingaalanis@spag.orgYesADRCADRCDo not know

421OklahomaSharon L. ElderArea Agency on Aging DirectorEastern Oklahoma Dev. Dist.selder@eoddok.orgYesAAAAAADo not know

424MassachusettsShannon McCue-ChernoffInformation and Referral SpecialistGreater Lynn Senior Servicessmccue@glss.netYesAAAAAADo not know

425OhioJacqi BradleyCEOAAA3jbradley@psa3.orgYesAAAAAADo not know

426OhioConnie RingDirector ADRCDirection Home Akron Canton Area Agency on Agingcring@services4aging.orgYesAAAAAADo not know

428New JerseyJoseph AmorosoDirectorDiv of Disability Sservicesjoseph.amoroso@dhs.state.nj.usNoState Agency on Aging (and Disability)State Agency on Aging (and Disability)Do not know

429OklahomaBeth BatmanPrograms AdministratorDHS Aging ServicesBeth.Batman@okdhs.orgYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Do not know

431IndianaTeresa LorenzLifeSpan Options DirectorThrive Alliancetlorenz@thrive-alliance.orgYesAAAAAADo not know

433MinnesotaKrista BostonDirector - consumer assistance programsMn board on agingkrista.boston@state.mn.usYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Do not know

436Rhode IslandTina PearlProgram CoordinatorUnited Waytina.pearl@uwri.orgYesADRCADRCDo not know

437South CarolinaKaren AndersonIRA SpecialistLCOG/AA/ADRCKANDERSON@LOWCOUNTRYCOG.ORGAAAAAADo not know

438WisconsinMaurine StricklandInformation & Assistance, Options & Enrollment Counseling CoordinatorBureau of Aging and Disabilities Resourcesmaurine.strickland@wisconsin.govNoState Agency on Aging (and Disability)State Agency on Aging (and Disability)Do not know

442VermontDana BakerCase Management and I&A SupervisorSouthwestern VT Council on Agingdbaker@svcoa.netYesAAAAAADo not know

443IllinoisChristi RochaSupervisor of Seniors ProgramLeyden Family Service and Mental Health Centercrocha@leydenfamilyservice.orgYesOther Non-ProfitOther Non-ProfitDo not know

444South Carolinakathy DickersonREgional SHIP CoordinatorUpper Savannah AAA/ADRCkdickerson@uppersavannah.comYesADRCADRCDo not know

445TexasHolly AndersonDirectorAAA-Deep East Texashanderson@detcog.orgYesADRCADRCDo not know

446VermontBarbara WintersIR&A + moreBIAVTbraininfo1@biavt.orgYesOther Non-ProfitOther Non-ProfitDo not know

447FloridaGretta JonesGOC IIIDepartment of Elder Affairsjonesg@elderaffairs.orgYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Do not know

448MissouriMarilynDirector of Care ManagementCare Connection for Aging Servicesmgunter@goaging.orgNoAAAAAADo not know

450KentuckyLaura ClewettADRC SpecialistBluegrass Area Agency on Aging & Independent Livinglclewett@bgadd.orgYesAAAAAADo not know

451New JerseyDonna GroomeExecutive DirectorCape May County Department of Aging and Disability Servicesdgroome@co.cape-may.nj.usYesAAAAAADo not know

457IowaDebra EberlyOptions CounselorConnections AAAdeberly@connectionsaaa.orgYesAAAAAADo not know

460MaineCraig PattersonCommunity Program specialistOffice of Aging and Disability ServicesCraig.Patterson@maine.govNoState Agency on Aging (and Disability)State Agency on Aging (and Disability)Do not know

461New JerseyLorraine HentzDirectorSussex County Division of Senior Serviceslhentz@sussex.nj.usYesADRCADRCDo not know

467ArkansasSusie KeeslingProgram AdministratorArkansas Department of Human Services Divsion of Aging and Adult Servicessusie.keesling@dhs.arkansas.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Do not know

469VirginiaSarah HenryActing DirectorPrince William Area Agency on Agingshenry@pwcgov.orgYesAAAAAADo not know

470TennesseeKathryn CoulterChief Development OfficerAging Commission of the Mid-Southkcoulter@agingcommission.orgYesAAAAAADo not know

472New YorkJulie HarneyExec DirMadison Co Office for the Aging, Incexecutivedirector@ofamadco.orgNoAAAAAADo not know

476OhioLindsay AlexanderADRC Business ManagerCouncil in Aginglalexander@help4seniors.orgYesAAAAAADo not know

482WashingtonDiane TribbleManager of Community ServicesAging & Adult Care of Central Washingtontribbd@dshs.wa.govNoAAAAAADo not know

483MarylandAnne CerrutoClient Advocacy Services SpecialistHarford County Office on Agingamcerruto@harfordcountymd.govYesAAAAAADo not know

487MichiganMiriam GreenIndependent Living SpecialistDisability Network Oakland & Macombmgreen@dnom.orgYesCILCILDo not know

490MichiganAmy FloreaCommunity Services DirectorSenior Resourcesamy@srwmi.orgNoAAAAAADo not know

491MichiganJenny JarvisChief Strategy OfficerArea Agency on Aging 1-Bjjarvis@aaa1b.comYesAAAAAADo not know

492MichiganLaurie PalancaI&A Social WorkerArea Agency on Aging IIIAlapala@kalcounty.comYesADRCADRCDo not know

493OhioRose JurigaExecutive DirectorTri-County Independent Living Center, Inc.rjuriga@ohio.netNoCILCILDo not know

494KansasWilda DavisonKDADSwilda.davison@kdads.ks.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Do not know

498MichiganDianne CarlsonCommunity Services DirectorArea Agency on Agingdiannecarlson@areaagencyonaging.orgNoAAAAAADo not know

502ArkansasSharon DickersonDirector of Home Care ServicesArea Agency on Aging of Southeast Arkansas, Inc.sdickerson@aaasea.orgNoAAAAAADo not know

503MichiganLori ZimmermanResource SpecialistThe Senior Alliance-AAA1CLzimmerman@tsalink.orgYesAAAAAADo not know

504ArkansasBeth LandonVice President, Communmity ServicesCareLinkblandon@carelink.orgNoAAAAAADo not know

508New JerseyLinda VallentI &A Customer ServiceOcean County Office of Senior Serviceslvallent@co.ocean.nj.usYesAAAAAADo not know

514IllinoisKathryn JohnsonAssistant DirectorPATHkjohnson@pathcrisis.orgYesADRCADRCDo not know

515ArkansasCarltha CrockettCustomer Service ManagerEast Arkansas Area Agency on Agingccrockett@eaaaa.orgYesAAAAAADo not know

516WisconsinMKruegerManager, ADRCADRC-WInnebagomkrueger@co.winnebago.wi.usYesADRCADRCDo not know

520OklahomaAda VanderfordI&A/Caregiver CoordinatorSWODA Aging Servicesada@swoda.orgNoAAAAAADo not know

522HawaiiPeter ReyesProgram DirectorCatholic Charities Hawaiipeter.reyes@catholiccharitieshawaii.orgNoOther Non-ProfitOther Non-ProfitDo not know

524TennesseeDorothy Turner MontagueInformation & AssistanceSWAAADdmontague@swtdd.orgYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Do not know

526MississippiMakleisha HiteResource Specialist IIICentral MS Planning and Development Districtkleisha2002@gmail.comYesAAAAAADo not know

528MississippiJackie SmithResource Specialist IIICMPDDjsmith@cmpdd.orgNoAAAAAADo not know

531MississippiHattie BooneMAC SupervisorCMPDDhboone@cmpdd.orgYesAAAAAADo not know

533WashingtonCorrie BlytheProgram ManagerSE WA ALTCblythcm@dshs.wa.govYesAAAAAADo not know

536MississippiSeneca ShumpertOutreach Coordinator/I&RThree Rivers PDDsshumpert@trpdd.comYesAAAAAADo not know

543MichiganBarb ManninoOptions CounselorTri-County Office on AgingManninob@tcoa.orgYesAAAAAADo not know

545WisconsinMary UpdikeSupervisorADRC of Barron, Rusk & Washburn Counties - Barron Locationmary.updike@co.barron.wi.usYesADRCADRCDo not know

546VermontMeg BurmeisterDirector of Case ManagementCentral Vermont Council on Agingmburmeister@cvcoa.orgYesAAAAAADo not know

547VermontChris ShawI&A SpecCentral Vermont Council on Agingcshaw@cvcoa.orgYesAAAAAADo not know

549UtahNels HolmgrenDivision DirectorDivision of Aging and Adult Servicesnholmgren@utah.govNoState Agency on Aging (and Disability)State Agency on Aging (and Disability)Do not know

550MassachusettsDARLENE REGANI & R SUPERVISOR/CAC/SHINE COUNSELOROLD COLONY ELDER SERVICESdregan@oldcolonyelderservices.orgYesAAAAAADo not know

552MichiganLaurie SauerAAA DirectorNEMCSA--Region 9 AAAsauerl@nemcsa.orgYesAAAAAATaxonomy in development phase

553KentuckyJessica BrileyADRC CoordinatorBRADD AAA/ILjbriley@bradd.orgYesADRCADRCTaxonomy in development phase

554MissouriAnneliese StoeverCommunity Programs ManagerSt. Louis Area Agency on Agingstoevera@stlouis-mo.govNoAAAAAATaxonomy in development phase

555VermontLisa MaynesDirector Family SupportVermont Family Networklisa.maynes@vtfn.orgYesOther Non-ProfitOther Non-ProfitTaxonomy in development phase

557IndianaLaura HolscherExecutive DirectorGenerationsLholscher@vinu.eduYesAAAAAATaxonomy in development phase

558KentuckyRhonda PAdillaADRC CoordinatorLake Cumberland Area Development Districtrhondap@lcadd.orgYesADRCADRCTaxonomy in development phase

559KentuckyStaci ClementsADRC & KHBE CoordinatorBuffalo Trace AAAILsclements@btadd.comYesAAAAAATaxonomy in development phase

560VermontPenny Waker-ReenCase ManagerCt Vt Council in Agingpwalker-reen@cvcoa.orgYesAAAAAATaxonomy in development phase

561West VirginiaJenni SutherlandState Director - WV Aging and Disability Resource NetworkWV Bureau of Senior ServicesJenni.L.Sutherland@wv.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Taxonomy in development phase

563KentuckyNaomi MillerLead Resource CounselorNorthern KY Area Agency on Agingnaomi.miller@nkadd.orgYesAAAAAATaxonomy in development phase

564KentuckyAmy KemperADRC CoordinatorFivco ADDamy@fivco.orgYesAAAAAATaxonomy in development phase

566KentuckyStacey RickmanADRC CoordinatorPurchase Area Agency on Agingstacey.rickman@purchaseadd.orgYesAAAAAATaxonomy in development phase

567KentuckyRachael CulverADRC CoordinatorPennyrile Area Agency on Aging and Independent Livingrachael.culver@ky.govYesAAAAAATaxonomy in development phase

569New JerseyLorraine JoewonoDirectorBergen County Division of Senior Servicesmmurrell@co.bergen.nj.usYesADRCADRCTaxonomy in development phase

571KentuckyHaydee AmulongAging Intake SpecialistLTADDhaydee@ltadd.orgYesAAAAAATaxonomy in development phase

575KentuckyTina HayesADRC CoordinatorGreen River Area Development Districttinahayes@gradd.comYesADRCADRCTaxonomy in development phase

577VermontKimberly RivardInformation & Referral specialistNortheast Vermont area Agency on Agingkrivard@nevaaa.orgYesAAAAAATaxonomy in development phase

578AlabamaDedra H LewisInformation and Referral/ADRC CoordinatorOffice of Senior Citizens Serviceslewisd@jccal.orgYesAAAAAATaxonomy in development phase

579VirginiaYesAAAAAATaxonomy in development phase

583VirginiaGoldwasserFNPVAMCGoldwasser@cox.netNoOther Non-ProfitOther Non-ProfitTaxonomy in development phase

585MichiganJudy SivakDirectorRegion IIIA AAAjasiva@kalcounty.comYesAAAAAATaxonomy in development phase

587MichiganTrina EdmondsonIL Prrogram ManagerDisability Advocates of Kent Countytrina.e@dakc.usYesCILCILTaxonomy in development phase

588MichiganTerri CadyProgram ManagerDisability Network of Mid-Michigancady@dnmm.orgYesCILCILTaxonomy in development phase

590AlabamaDebbie GregoryADRC CoordinatorArea Agency on Aging of West Alabamadebbiegregory8@hotmail.comYesAAAAAAVariation of AIRS/211 LA County taxonomy

591New JerseyDennis McGowanActing Program ManagerNJ Division of Aging Servicesdennis.mcgowan@dhs.state.nj.usYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Variation of AIRS/211 LA County taxonomy

593VirginiaKarenSupervisor, ADCRFairfax AAAkthannigan@gmail.comYesAAAAAAVariation of AIRS/211 LA County taxonomy

594Massachusettsafee meirotsurpervisoagingaaaaaa@pa.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Variation of AIRS/211 LA County taxonomy

600IllinoisMegan ConwaySocial Services ManagerHanover Township Senior Servicesmconway@hanover-township.orgNoOther Non-ProfitOther Non-ProfitVariation of AIRS/211 LA County taxonomy

602MichiganDenise PlakmeyerDeputy DirectorArea Agency on Aging of Northwest Michiganplakmeyerd@aaanm.orgYesAAAAAAVariation of AIRS/211 LA County taxonomy

605TennesseeGary BolducI&A CoordinatorEast TN Human Resource Agency/ETAAADgbolduc@ethra.orgNoAAAAAAVariation of AIRS/211 LA County taxonomy

610AlabamaMaranda JohnsonADRC SupervisorMiddle Alabama Area Agency on Agingmaranda.johnson@adss.alabama.govYesAAAAAAVariation of AIRS/211 LA County taxonomy

611GeorgiaCara PellinoADRC CoordinatorARC/AAAcpellino@atlantaregional.comYesAAAAAAVariation of AIRS/211 LA County taxonomy

612MinnesotaBeth SpencewoodCoordinatorMCIL-DLLbeths@mcil-mn.orgYesCILCILVariation of AIRS/211 LA County taxonomy

622New JerseyJanet ZarankaADRC CoordinatorMonmouth County Div on Aging, Disabilities and Veterans Srvsjzaranka@co.monmouth.nj.usYesADRCADRCVariation of AIRS/211 LA County taxonomy

623VirginiaTanya BrinkleyService Referral Admin SpecialistVA Dept for Aging & Rehabilitative Servicestanya.brinkley@dars.virginia.govNoState Agency on Aging (and Disability)State Agency on Aging (and Disability)Variation of AIRS/211 LA County taxonomy

624GeorgiaMatthew ChapmanDirector of Quality AssuranceWalton Options for Independent Livingmchapman@waltonoptions.orgNoCILCILVariation of AIRS/211 LA County taxonomy

627OklahomaKay CarterDirectorGrand Gateway Area Agency on Agingaaadir@grandgateway.orgYesAAAAAAVariation of AIRS/211 LA County taxonomy

628WashingtonKristine GlasgowOperations DirectorNorthwest Regional Councilglasgkm@dshs.wa.govYesAAAAAAVariation of AIRS/211 LA County taxonomy

629WashingtonTawnya WeintraubSupervisor, Senior Information & AssistanceKitsap County AAAtweintra@co.kitsap.wa.usNoAAAAAAVariation of AIRS/211 LA County taxonomy

633MassachusettsElder Services of Cape Cod & the Islandsinfo@escci.orgAAAAAAVariation of AIRS/211 LA County taxonomy

640TexasMichael B Grisham2-1-1 TIRN Program ManagerHHSCmichael.grisham@hhsc.state.tx.usNoState Agency on Aging (and Disability)State Agency on Aging (and Disability)Variation of AIRS/211 LA County taxonomy

641ColoradoRobert HeldAAA DirectorNECALGbheld@necalg.comYesADRCADRCVariation of AIRS/211 LA County taxonomy

642PennsylvaniaDenise HussarDirector, Education and Outreach OfficePA Dept. of Agingdhussar@pa.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Variation of AIRS/211 LA County taxonomy

643KentuckyMichelle WadeADRC/SHIP CoordinatorKIPDA Area Agency on Aging and Independent LivingMichelle.Wade@ky.govYesADRCADRCVariation of AIRS/211 LA County taxonomy

644KentuckyAaron BanksADRC CounselorCumberland Valley Area Agency on Aging and Independent Livingabanks@cvadd.orgYesADRCADRCVariation of AIRS/211 LA County taxonomy

645MichiganLaura SutterCoordinatorArea Agency on Aging Region 3Csutterl@bhsj.orgYesAAAAAAVariation of AIRS/211 LA County taxonomy

650MontanaKerrie ReidelbachADRC Program ManagerOffice on Agingkreidelbach@mt.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Variation of AIRS/211 LA County taxonomy

656Michigansuzanne Filby-clarkCare Management services DirectorArea Agency on Aging of Western Michigansuzanne@aaawm.orgYesAAAAAAVariation of AIRS/211 LA County taxonomy

659ArkansasRuthie LangstonExecutive DirectorArea Agency on Aging of Southwest Arkansas, Inc.rlangston@aaaswa.netNoAAAAAAVariation of AIRS/211 LA County taxonomy

660South CarolinaFrank TurnerGroup LaederCharleston Amputee Support Teamfsturn3@yahoo.comNoOther Non-ProfitOther Non-ProfitVariation of AIRS/211 LA County taxonomy

661MichiganCarla LasaterI/R & A and Rehab/Options CounselorCapital Area Center for Independent Livingclasater@cacil.orgYesCILCILVariation of AIRS/211 LA County taxonomy

663MissouriJulie WetherbyExecutive DirectorRegion 2 Area Agency on Agingjulie.wetherby@r2aaa.netNoAAAAAAVariation of AIRS/211 LA County taxonomy

665IllinoisBert WeberRegional CoordinatorIllinois Department on Agingbert.weber@illinois.govYesState Agency on Aging (and Disability)State Agency on Aging (and Disability)Variation of AIRS/211 LA County taxonomy

670MichiganTim NiyonsengaDeputy DirectorR2 Area Agency on Agingtim.niyonsenga@r2aaa.netNoAAA

5.2 by agency (compare F.13)

5.2. Please identify the software your organization uses for CLIENT TRACKING/CASE MANAGEMENT AND REPORTING.

ValueCountPercent

State-Developed Software4414.5%

Agency Specific, In-House Developed Software82.6%

Aging Information Management System (AIMS)175.6%

Bowan System's ServicePoint20.7%

Care Works00.0%

CIL Management Suite124.0%

Enhanced Services Program (ESP)41.3%

Harmony Products9129.9%

Microsoft Access20.7%

Microsoft Excel72.3%

MYCIL31.0%

North Light's Resource House20.7%

In-house Development00.0%

RTM Designs ReferNET124.0%

RTZ Associates' GetCare165.3%

SunCoast Iris72.3%

VisionLink Tapestry62.0%

Peer Place175.6%

Do not know82.6%

Other4615.1%

Client Tracking, Case Management and Reporting Software Products

ValuePercentCount

Number of Respondents = 304Harmony29.9%91

Other15.1%46

State-Developed Software14.5%44

AIMS5.6%17

Peer Place5.6%17

RTZ Associates' GetCare5.3%16

CIL Management Suite4.0%12

RTM Designs ReferNET4.0%12

Agency Specific, In-House Developed Software2.6%8

Do not know2.6%8

Microsoft Excel2.3%7

SunCoast Iris2.3%7

VisionLink Tapestry2.0%6

Enhanced Services Program (ESP)1.3%4

MYCIL1.0%3

Bowan System's ServicePoint0.7%2

Microsoft Access0.7%2

North Light's Resource House0.7%2

304

5.2 by agency (compare F.13)

Percent of Respondents (N=304)

Client Tracking, Case Management and Reporting Software Products Percent

Client Tracking, Case Management and Reporting Software Products

5.2 by agency (vers 2)

Count of Agency TypeColumn Labels

Row LabelsOther Non-Profit (N=24)CIL (N=30)ADRC (N=59)AAA (N=155)State Agency on Aging and Disability (N=36)Grand Total

Harmony20.83%0.00%27.12%36.77%36.11%29.93%

Other29.17%46.67%5.08%9.68%19.44%15.13%

State-Developed Software8.33%0.00%18.64%18.06%8.33%14.47%

Peer Place4.17%0.00%8.47%7.10%0.00%5.59%

AIMS0.00%0.00%1.69%9.03%5.56%5.59%

RTZ Associates0.00%0.00%3.39%7.10%8.33%5.26%

RTM Designs ReferNET4.17%0.00%11.86%1.94%2.78%3.95%

CIL Management Suite4.17%36.67%0.00%0.00%0.00%3.95%

Do not know4.17%3.33%0.00%3.23%2.78%2.63%

Agency Specific, In-House Dev'd8.33%3.33%3.39%0.00%8.33%2.63%

SunCoast Iris0.00%0.00%5.08%2.58%0.00%2.30%

Microsoft Excel12.50%0.00%6.78%0.00%0.00%2.30%

VisionLink Tapestry4.17%0.00%6.78%0.65%0.00%1.97%

Enhanced Services Program0.00%0.00%0.00%2.58%0.00%1.32%

MYCIL0.00%6.67%0.00%0.00%2.78%0.99%

North Light0.00%0.00%0.00%0.65%2.78%0.66%

Microsoft Access0.00%3.33%0.00%0.00%2.78%0.66%

Bowan System0.00%0.00%1.69%0.65%0.00%0.66%

Grand Total100.00%100.00%100.00%100.00%100.00%100.00%

5.2 by agency (vers 2)

HarmonyHarmonyHarmonyHarmonyHarmony

OtherOtherOtherOtherOther

State-Developed SoftwareState-Developed SoftwareState-Developed SoftwareState-Developed SoftwareState-Developed Software

Peer PlacePeer PlacePeer PlacePeer PlacePeer Place

AIMSAIMSAIMSAIMSAIMS

RTZ AssociatesRTZ AssociatesRTZ AssociatesRTZ AssociatesRTZ Associates

RTM Designs ReferNETRTM Designs ReferNETRTM Designs ReferNETRTM Designs ReferNETRTM Designs ReferNET

CIL Management SuiteCIL Management SuiteCIL Management SuiteCIL Management SuiteCIL Management Suite

Do not knowDo not knowDo not knowDo not knowDo not know

Agency Specific, In-House Dev'dAgency Specific, In-House Dev'dAgency Specific, In-House Dev'dAgency Specific, In-House Dev'dAgency Specific, In-House Dev'd

SunCoast IrisSunCoast IrisSunCoast IrisSunCoast IrisSunCoast Iris

Microsoft ExcelMicrosoft ExcelMicrosoft ExcelMicrosoft ExcelMicrosoft Excel

VisionLink TapestryVisionLink TapestryVisionLink TapestryVisionLink TapestryVisionLink Tapestry

Enhanced Services ProgramEnhanced Services ProgramEnhanced Services ProgramEnhanced Services ProgramEnhanced Services Program

MYCILMYCILMYCILMYCILMYCIL

North LightNorth LightNorth LightNorth LightNorth Light

Microsoft AccessMicrosoft AccessMicrosoft AccessMicrosoft AccessMicrosoft Access

Bowan SystemBowan SystemBowan SystemBowan SystemBowan System

Grand TotalGrand TotalGrand TotalGrand TotalGrand Total

Client Tracking/Case Management and Reporting Software Products by Agency Type

Percent of Respondent by Agency Type

Column Labels Other Non-Profit (N=24)

Column Labels CIL (N=30)

Column Labels ADRC (N=59)

Column Labels AAA (N=155)

Column Labels State Agency on Aging and Disability (N=36)

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