national labor relations commission

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NATIONAL LABOR RELATIONS COMMISSION

CITIZEN'S CHARTER

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I. Mandate: The National Labor Relations Commission is a quasi-judicial body tasked to promote and maintain industrial peace by resolving labor and management disputes involving both local and overseas workers through compulsory arbitration and alternative modes of dispute resolution. It is attached to the Department of Labor and Employment for program and policy coordination. II. Vision: To deserve public trust as a quasi-judicial agency by way of a fair, speedy, equitable disposition of labor cases at lesser cost. III. Mission: To resolve labor disputes in the fairest, quickest, least expensive and most effective way possible. IV. Value Statement: The NLRC is committed to institutional integrity demonstrated by competence, personal commitment and deep sense of public service.

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LIST OF SERVICES

Commission Proper/Central Office Page Number External Services

A. Issuance of NLRC Clearance/Certificate of Pending/No Pending 5-7

Case on Appeal at the Commission Proper B. Release of Fiduciary Funds - Accounting Division 8-11

Seventh Division External Services

A. Issuance of NLRC Clearance/Certificate of Pending/No Pending 12-15 Case on Appeal at the Commission Proper

Eighth Division External Services

A. Issuance of NLRC Clearance/Certificate of Pending/No Pending 16-18 Case on Appeal at the Commission Proper

Regional Arbitration Branch NCR External Services

A. Workers' Assistance Process Filing of Requests for Assistance at Single Entry Approach Unit 20-24

(SEnA) Filing of Complaint 24-26

B. Issuance of NLRC Clearance /Certificate of Pending or No Pending 27-29 Case at the Regional Arbitration Branch (RAB)

C. Release of Fiduciary Funds 29-31

Regional Arbitration Branches CAR, 1 to XIII

D. Workers' Assistance Process Filing of Requests for Assistance at Single Entry Approach Unit 32-39

(SEnA) Filing of Complaint 39-42

E. Issuance of NLRC Clearance /Certificate of Pending or No Pending 43-46 Case at the Regional Arbitration Branch (RAB)

F. Release of Fiduciary Funds 47-52

Feedback and Complaints Mechanism 53-54 List of Offices 55-60

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COMMISSION PROPER/CENTRAL OFFICE

EXTERNAL SERVICES

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1. Issuance of NLRC Clearance/Certificate of Pending/No Pending Case on Appeal at the Commission Proper

Office or Division Office of the Executive Clerk of Court IV

Classification Simple

Type of Transaction G2C

Who may avail Transacting Public who needs Clearance as Pre-requisite for their Interest to Join in Bidding of Services/Goods

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter of Request in three (3) original copies and written in company letterhead of requesting party addressed to : ATTY. ELENITA F. CRUZ Labor Arbiter/ Acting Executive Clerk of Court IV National Labor Relations Commission 2nd Floor, Ben-Lor Bldg., 1184 Quezon Avenue, Quezon City 2. Special Power of Attorney (SPA) authorizing person who will pick up the clearance/certificate 3. Affidavit of Undertaking of no Pending Case on Appeal 4. Payment of fees

From the Requesting Party From the Requesting Party From the Requesting Party

CLIENT STEPS AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. File letter of request at the NLRC Main Records and Docket Unit, 2nd Floor, Ben-Lor Bldg., 1184 Quezon Avenue, Quezon City

1. Receive letter request and check completeness of required documents 2. Issue Assessment Form

None None

1 minute 5 minutes

Assigned Staff at Main Office Records and Docket Unit Mr. Loredo Pimentel

2. Pay at the Main Office Cashier, 10th Floor, Ben-Lor Bldg., 1184

3. The Cashier will request from the requesting

P15.00 for documentary stamp tax and P500 for

5 minutes Mr. Roberto C. Francisco, Cashier III

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Quezon Avenue, Quezon City

party for the Assessment Form issued by Mr. Loredo and will then issue Official Receipt

Certificate of Pending / No Pending Case on Appeal

3. Submit the Official Receipt to Mr. Loredo Pimentel, NLRC Main Records and Docket Unit, 2nd Floor, Ben-Lor Bldg., 1184 Quezon Avenue, Quezon City

4. Check database of pending cases and prepare Certificate of Pending/ No Pending Case on Appeal and Affix Initials

None 10 minutes Mr. Loredo Pimentel

4. Present the Certificate of Pending / No Pending Case on Appeal to the Divisions 1st Division - 9th Floor, Ben-Lor Bldg. 2nd Division - 5th Floor 3rd Division, 9th Floor 4th Division - 5th Floor 5th Division - 8th Floor 6th Division, 8th Floor

5. Check record / database of records and affix signature for the concerned NLRC Division

None 10 minutes per Division or 60 minutes for the 6 Divisions

1st Division - Board Secretary/ authorized representative 2nd Division - ECC II or next in rank 3rd Division - ECC II or next in rank, 9th Floor, Ben-Lor Bldg. 4th Division- ECC II or next in rank 5th Division - ECC II or next in rank 6th Division - ECC II or next in rank

5. Present completely signed documents by the Divisions and Certificate to the Office of the Acting Executive Clerk of Court IV,

6. Affix signature on the Certificate of Pending / No Pending Case on Appeal

None 10 minutes Acting Executive Clerk of Court IV Elenita F. Cruz

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NLRC, 2nd Floor, Ben-Lor Bldg., 1184 Quezon Avenue, Quezon City

TOTAL P515.00 91 minutes

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2. Release of Fiduciary Funds-Preparation of Disbursement Voucher by the

Accounting Division-Main Office (Monetary Judgment Award or Cash Bond, the NCR Arbitration Branch Case)

Office or Division Accounting Division, Main Office, Quezon City

Classification Simple for 1 to 500 individual claims; complex for above 500 individual claims


Who may avail Party/Claimant of a case with monetary judgment award deposited to the NLRC; or party to the case with deposited Cash Bond at the NLRC


1. Order of Release issued by the Labor Arbiter transmitted by the Office of the Labor Arbiter thru the Labor Arbitration Associate (LAA) or Stenographic Reporter III (SR III) 2. Certification that the Decision/Resolution/Order has become final and executory, and no Injunction or TRO has been issued transmitted by the Officer of the Labor Arbiter thru the LAA or SR III Requirements in Claiming the Checks: A. For Judgment Monetary Awards

a) If the claimant is the payee, he must present

Two (2) valid government identification cards

b) If the claimant is an authorized representative, he must present/submit the following documents:

Three (3) copies of Special Power of Attorney

Three (3) copies of two (2) valid government issued identification cards of payee

Three (3) copies of two (2) valid government issued identification cards of representative

B. For Release of Cash Bond a. If the payee is the Company and/or

Office of the Labor Arbiter where case is pending Office of the Labor Arbiter where case is pending From the claimant/payee From the claimant/payee From the claimant/ payee From the authorized representative of the claimant/payee From the company or private

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private respondent

Special Power of Attorney (SPA) executed by the private respondent

Three (3) copies of two (2) valid government issued identification card of executing party

Three (3) copies of two (2) valid government issued identification card of attorney-in-fact

b. If the payee is a corporation

Three (3) copies of Secretary’s Certificate

Three (3) copies of two (2) valid government issued identification cards of signing party

Three (3) copies of two (2) valid government issued identification cards or authorized representative

NOTE: The Cashier shall check if the authority to sign the voucher and to receive the check from the NLRC should be specified in the SPA/Secretary’s Certificate. If the SPA is executed abroad, the said SPA together with the photocopy of 2 valid ID cards should be authenticated by the Philippine Embassy based thereat. In case of doubts as to the identity of the claimant based on the credentials or documents presented, he shall accomplish a Clearance for Release of Check to be approved by the handling Labor Arbiter.

respondent/claimant From the company or private respondent/ claimant From the claimant From the attorney-in-fact of the company or private respondent or claimant From the Corporation From the signing party of the Corporation From the authorized representative of the Corporation


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

None for the initial steps, as the Order of Release and supporting documents will come from the

1. Receive from the Office of the Labor Arbiter signed Order of Release with

None

1 minute

Assigned Receiving Officer

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office of the Labor Arbiter

supporting documents 2. Pre-audit and processing of disbursement voucher and Certification of Availability of Funds; Legality and Validity of Transaction 3. Routing of disbursement voucher for approval of the authorized signatories 4. Approval of Disbursement Voucher 5. Preparation of Check

Prepare and sign check

Prepare advise to the Bank

Approval/ Counter-signing of Check

6. Release of Check

None

1 to 50 individual claims – 2 working days 51 to 500 individual claims – 3 working days above 500 individual claims – 7 working days

Accountant IV; Director II / Management and Administrative Department Accounting Staff Executive Labor Arbiter (ELA) / Executive Clerk of Court IV (ECC IV) Cashier Cashier ELA / ECC IV Complainant / Respondent Cashier

TOTAL 0.00 7 days

11

(maximum)

NOTE: When TRO or Injunction is issued within the period of processing, the party/ies

concerned must directly furnish the office of Labor Arbiter or Commissioner who issued

the order of Release, the FMD-Accounting Unit and the Cash Unit with the copy of the

same. Otherwise, the NLRC cannot be held responsible for releasing the trust funds to

the payee stated in the Order of Release.

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SEVENTH (7TH

) DIVISION

EXTERNAL SERVICES

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1. Issuance of NLRC Clearance/Certificate of Pending/No Pending Case on Appeal at the 7th Division

Office or Division National Labor Relations Commission, 7th Division, 5th Floor, DOLE Bldg., Gen. Maxilom & Gorordo Avenue, Cebu City



Who may avail Transacting Public who needs Clearance as Pre-requisite for their Interest to Join in Bidding of Services/Goods or other legal purpose/s


I. For and in behalf of a CORPORATION - 1. Letter of Request addressed to: Atty. Juve Ann N. Peque Executive Clerk of CourtII National Labor Relations Commission Seventh (7th) Division, 5th Floor, DOLE VII Bldg., Gen. Maxilom & Gorordo Avenue, Cebu City 2. Secretary's Certificate authorizing a representative to secure the document 3. Government-issued ID of signing party 4. Government-issued ID of authorized representative 5. Payment fee II. For and in behalf of a SOLE PROPRIETORSHIP - 1. Letter of Request addressed to: Atty. Juve Ann N. Peque Executive Clerk of CourtII National Labor Relations Commission Seventh (7th) Division, 5th Floor, DOLE VII Bldg., Gen. Maxilom & Gorordo Avenue, Cebu City 2. DTI Certificate of Registration 3. Special Power of Attorney 4. Government-issued ID of the executing party 5. Government-issued ID of authorized

Requesting Party Requesting Party Requesting Party Requesting Party Requesting Party Requesting Party Requesting Party Requesting Party Requesting Party Requesting Party

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representative 6. Pre-paid return pouch attached to letter-request if requesting party is stationed outside of Cebu City and the latter requests that the certificate of no pending case be sent back to the location of the addressee. 7. Payment Fee

Requesting Party Requesting Party


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. File letter of request at the 7th Division, Cebu City, Administrative Section 2. Pay at the 7th Division Cashier, 5th Floor, DOLE VII, Bldg., Gorordo Avenue, Cebu City

1. Receive letter-request and check completeness of required documents 2. Check the database if the requesting party has a pending case before the NLRC-Seventh Division 3. Person in charge will indicate "OK" in the letter-request, staple all the requirements together and turn it over to the Cashier for payment 4. The Cashier will issue Official Receipt

None None None P500.00 P15.00 documentary stamp tax

1 minute 5 minutes 1 minute 10 minutes

Ms. Astra Zina L. Geverola Ms. Astra Zina L. Geverola Ms. Astra Zina L. Geverola Ms. Maria Agosto

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3. Wait while the document is being prepared

5. Prepare the Certificate 6. Affix signature on the Certificate of Pending / No Pending Case

None None

10 minutes

Ms. Maria Agosto Atty. Juve Ann N. Peque


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EIGHTH (8th

)DIVISION

EXTERNAL SERVICES

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1. Issuance of NLRC Clearance/Certificate of Pending/No Pending Case on Appeal at the 8th Division

Office or Division 8th Division, 3/F Cahulogan Square, Masteron Avenue, Upper Balulang, 9000 Cagayan de Oro City



Who may avail Transacting Public who needs Clearance as Pre-requisite their Interest to Join in Bidding of Services/Goods or for other legal purpose/s


1. Letter of Request in three (3) original copies and written in company letterhead of requesting party addressed to: For 8th Division Request Atty. Maria Liora O. Alonso-Williams Executive Clerk of Court II National Labor Relations Commission 8th Division, 3/F Cahulogan Square,

Masterson Avenue, Upper Balulang 9000 Cagayan de Oro City 3. Affidavit of Undertaking of no Pending Case on Appeal 2. Special Power of Attorney (SPA) authorizing person who will pick up the clearance/certificate

Requesting Party Requesting Party Requesting Party


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. File letter of request at the 8th Division, Cagayan de Oro City

1. Receive letter-request and check completeness of required documents 2. Issuance of Order of Payment

None None

1 minute 5 minutes

Pervex P. Sagun/ Efren G. Dayrit Beverly Jean C. Camay/ Corazon P. Hernandez

2. Pay at UCPB, Issue Proof of P500 and Within the day UCPB

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Velez Branch

billing (by UCPB Personnel)

P15.00 for documentary stamp tax for Certificate of Pending / No Pending Case on Appeal

of payment Personnel

3. Present proof of billing, payment to the NLRC Cashier at NLRC 8th Division

1. Issue Official Receipt

2. Check database of pending cases and prepare Certificate of Pending/ No Pending Case on Appeal and Affix Initials 3. Affix signature on the certificate of pending/no pending case on appeal

None None None

5 minutes 20 minutes 10 minutes

Beverly Jean C. Camay Almirah M. Diamel Ma. Liora O. Alonso-Williams Executive Clerk of Court II


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NCR ARBITRATION BRANCH

EXTERNAL SERVICES

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WORKERS’ ASSISTANCE PROCESS

1. Filing of Request for Assistance prior to Compulsory Arbitration

Office or Division NCR Arbitration Branch, Ground Floor, Bookman Building, 373 Quezon Avenue, Quezon City



Who may avail Any private worker/employee or employer who files a request for assistance


1. Duly accomplished Request for Assistance (RFA) Form in two (2) copies 2. Personal appearance of the requesting party 3. Special Power of Attorney for representatives of requesting party who is working abroad or heirs for deceased requesting party

Request Form may be secured from the Single Entry Approach (SEnA) Unit-NCR Arbitration n/a From Requesting Party


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Approach Frontline Desk Officer

1. If first time to file RFA, provide RFA Form. Interview the client. (If not the first time, client will be requested to secure referral form from SEADO (DOLE office where SEnA was conducted) as client will be directed to proceed directly to the

None

5 minutes

Frontline Desk Officer

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Complaint Section (per SEnA Guidelines))

2. Accomplish Request for Assistance Form provided by the assigned Single Entry Approach Desk Officer (SEADO). Thereafter, return the accomplished form to the Frontline Desk Officer

2. Evaluate the RFA form accomplished by the requesting party.

None 2 minutes Frontline Desk Officer

3. Forward to Mr. Kevin Francisco the filled-up RFA Form for scanning

None 1 minute Frontline Desk Officer

4. Scan the RFA Form and assign queuing number to the client and submit the RFA Form to the SEnA Desk Officer

None 5 minutes Mr. Kevin Francisco

3. Wait number to be called

20 minutes Client

5. Encode the RFA and raffle it to the SEnA designated conciliator-mediator through the electronic case tracking system (e-CTS), and

10 minutes SEnA Desk Officer

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print Notice of Conference. One copy of such is given to the requesting party while copy for the responding party is sent through personal service, fax or registered mail.

Total 0.00 23 minutes plus 20

minutes waiting time

Conduct of Single Entry Approach Conciliation-Mediation


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Attend SEnA Conference as

scheduled

1. Conduct conciliation-mediation and in doing so: a. prepare minutes of the conference and/or agreement of the parties if there is settlement; and b. accomplish SEnA referral form for the proper office having jurisdiction of the complaint, if parties did not settle. 2. Process every

None

Within 30 days from initial conference

pursuant to the SEnA

Guidelines (maybe

extended upon request of parties for possible

settlement)

SEnA Conciliator-

Mediator

SEnA Conciliator-

Mediator

SEnA Conciliator-

Mediator

SEnA Conciliator-

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movement of the RFA and reports the result through the eCTS.

Mediator

If RFA is pre-terminated, records the date and cause of pre-termination

If settled, prepares the Agreement of the parties using SEnA Form signed by both parties and/or Quitclaim and Release signed by the requesting party and attests the same

If not settled, informs the requesting party/ies of the option to file the appropriate complaint before the office having jurisdiction

SEnA Conciliator-

Mediator

SEnA Conciliator-

Mediator

SEnA Conciliator-

Mediator

SEnA Conciliator-

Mediator

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over such complaint

TOTAL 0.00 30 days or extended upon

request of parties for possible

settlement

2. Filing of Complaint

Office or Division NCR Arbitration Branch, Ground Floor, Bookman Building, 373 Quezon Avenue, Quezon City



Who may avail Any aggrieved private worker/employee or employer


1. Duly accomplished Complaint Form in four (4) copies, plus additional copy for every responding party/ies 2. Personal appearance of the requesting party 3 .Referral form from SEADO (NLRC or other DOLE offices) 4. one valid government-issued Identification card Other requirements: 5. Special Power of Attorney for representatives of requesting party who is working abroad or heirs for deceased requesting party/ or Union Officer who will file complaint for union members 6. For OFW: Verification Sheet from POEA/print out from the official website of POEA whose agency license is revoked, cancelled, expired or otherwise delisted (to determine if there is no need to undergo

Complaint Form may be secured from the Complaint Unit-NCR Arbitration Branch n/a From the Complainant ; referral form from NLRC SEnA Con-Med or DOLE SEADO From the Complainant From the Complainant From the Complainant

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SEnA if no referral form can be presented)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Proceed directly to the Administering Officer 2. Complaining party fills out the complaint form (oftentimes) with the assistance of PAO lawyers 3. Return the filled-out form to the Administering Officer

1. Issue complaint form (with Reference Number of SEnA to determine where SEnA was conducted) to the complaining party and inform existence of PAO office inside the Complaint and SEnA Units in case of legal query/ies on their complaints. 2. Evaluate the completeness of details on the complaint form, administer oath on the handwritten complaint form, and issue queue number to the

None

2 minutes

c/o complaining

party

2 minutes

Administering Officer


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4. Wait number to be called 5. Return to the Administering Officer for oath on the digitized complaint form

Complaining Party 3. Validate, encode and electronically raffle the case to a Labor Arbiter with docket number. In case the previous complaint/case was dismissed without prejudice, the case is electronically transferred to the same Labor Arbiter of origin. 4. Administer oath on the digitized complaint form.

(5 minutes up to 1 hour-depending on the volume of complaining parties) 10 minutes 1 minute

Complaint Officer


TOTAL 0.00 15 minutes for the process and from 5

minutes up to 1 hour waiting

time depending on the volume

of clients

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3. Issuance of NLRC Clearance/Certificate of Pending/No Pending Case at the NCR Arbitration Branch

Office or Division NCR Arbitration Branch, Rm. 418, 4th Floor, Bookman Bldg., 373 Quezon Avenue, Quezon City



Who may avail Transacting Public who needs Clearance as Pre-requisite for their Interest to Join in Bidding of Services/Goods


1. Letter of Request in three (3) original copies and written in company letterhead of requesting party addressed to : ATTY. JENNETH B. NAPIZA Executive Labor Arbiter National Labor Relations Commission 4th Floor, Bookman Bldg., 373 Quezon Avenue, Quezon City 2. Special Power of Attorney (SPA) authorizing person who will pick up the clearance/certificate 3. Affidavit of Undertaking of no Pending Case on Appeal 4. Payment of Fees



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. File letter of request, together with the other requirements, at the Executive Labor Arbiter's Extension Office, Room 418, 4th Floor, Bookman Bldg., 373 Quezon Avenue, Quezon City

1. Receive letter request and check completeness of required documents 2. If requirements are complete, Issue Assessment Form

None None

1 minute 5 minutes

Receiving Officer Ms. Marites Saberon or designated alternate

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2. Present assessment form at Cashier Unit-NCR for issuance of Order of Payment

3. The Cashier will request from the requesting party the Assessment Form issued by any of the persons responsible and will then issue Order of Payment

5 minutes Mr. Kris Jonathan Crisostomo (Cashier) or designated alternate

3. Pay at the UCPB Banawe Branch (beside PPSTA Bldg.), Banawe St., Quezon City 4. Present proof of billing to Ms. Marites Saberon or designated alternate at Rm. 418, 4th Floor, Bookman Bldg., 373 Quezon Avenue, Quezon City

4. Third Party Action - Issue Proof of Billing 5. Inform applicant when to claim requested Certificate 6. Route the Request to the 61 Offices of the Labor Arbiters in Bookman Bldg. 7. Check records and affix signature

P15.00 for documentary stamp tax and P500 for Certificate of Pending / No Pending Case

c/o applicant / UCPB 1 minute 2 and 1/2 working days

UCPB

Personnel /

applicant or

authorized

representative

Ms. Marites

Saberon /

alternate/s

Ms. Marites

Saberon /

alternate/s

Labor

Arbitration

Associate

(LAA) or

Stenographic

Reporter III (SR

III) of the Labor

Arbiter

8. Check 10 minutes Ms. Fe D. Cruz

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database of pending cases 9. Prepare Certificate of pending/no pending case

5 minutes

Ms. Marites Saberon or alternate

6. Present completely signed documents by the Labor Arbiters to the Office of the Executive Labor Arbiter, 4th Floor, Bookman Bldg., Quezon Avenue, Quezon City 7. Affix signature on the Certificate of Pending / No Pending Case

10 minutes ELA Jenneth B. Napiza

TOTAL P515.00 Three (3) days

4. Release of Fiduciary Funds (Monetary Judgment Award or Cash Bond) ISSUANCE OF ORDER TO RELEASE

Office or Division Office of the Labor Arbiter, NCR Arbitration Branch

Classification Highly Technical


Who may avail Winning party to the case with monetary judgment award deposited to the NLRC; or party to the case with deposited Cash Bond with the NLRC


1. Motion for Issuance of Order to Release

Requesting Party


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. File Motion for Issuance of Order to Release with

1. Receive Motion for Issuance of

None

Process Cycle Time for Steps 1 to 6 is ten

Office of the Labor Arbiter

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the Office of the Labor Arbiter handling the case

Order to Release 2. Evaluate documents and verify from case records: If decision is

already final and executory

Amount posted and the Order of payment reference number

Computation of Awards

No previous Order of Release has been issued

No pending incidents

3. Draft Order of Release 4. Review / approval of the Draft 5. Final issuance of Order to Release judgment awards/cash bonds 6. Transmittal of the Order to Release to the Accounting Division, supported with the Certification that the Decision/ Resolution /

(10) working days

Labor Arbitration Associate (LAA) LAA Labor Arbiter Labor Arbiter LAA / SR

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Order has become final and executory and no Injunction or TRO has been issued

Succeeding Steps up to Release of Check to the winning party c/o Main Office Accounting Division, see page 8-10

TOTAL 0.00 ten (10) days

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REGIONAL ARBITRATION BRANCHES

CAR, 1 TO XIII

EXTERNAL SERVICES

33

WORKERS’ ASSISTANCE PROCESS

1. Filing of Request for Assistance prior to Compulsory Arbitration

Office or Division Cordillera Autonomous Region (CAR), #17 2/F Manongdo Bldg., Private Road, Magsaysay Avenue, Baguio City Regional Arbitration Branch No. I, 2/F GSMA Building, Gov. Ortega-Gen. Luna Sts., San Fernando, La Union Sub-Regional Arbitration Branch No. 1, 3/F Maradel Building, A-B Fernandez Avenue, Dagupan City Regional Arbitration Branch No. II, No. 19 Dalan na Pappabalo, Regional Government Center, Carig Sur, Tuguegarao City Regional Arbitration Branch No. III, 4th Floor, ASCORP Building, McArthur Highway, Dolores, City of San Fernando, Pampanga Regional Arbitration Branch No. IV, 2/F Hectan Bldg., Commercial Center, National Highway cor. Chipeco Avenue, Brgy. Halang, Calamba City Sub-Regional Arbitration Branch No. IV, 3/F Old Capitol Bldg., City Hall Compound, A. Mabini Extension, San Pablo City Regional Arbitration Branch No. V, 3/F M. Dy Building, Rizal St., Legazpi City Sub-Regional Arbitration Branch No. V, DOLE Building, City Hall Compound, Naga City Regional Arbitration Branch No. VI, Level 2, East Two, Corporate Center Circumferential, corner Diola Street, Villamonte, Bacolod City Sub-Regional Arbitration Branch No. VI, 2/F S.C. Divinagracia Building, Quezon-Delgado Streets, Iloilo City Regional Arbitration Branch No. VII, 2/F Lim's Brotherhood Foundation, Inc., Osmeña Blvd. and J. Llorento Street, Capitol Site, Cebu City Sub-Regional Arbitration Branch No. VII, Governor's Cottage,

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Capitol Site, Dumaguete City Regional Arbitration Branch No. VIII, DOLE Compound Trece Martires St., Tacloban City Regional Arbitration Branch No. IX, EFT Realty Bldg., Bulahan Drive, San Jose Road, Baliwasan, Zamboanga City Sub-Regional Arbitration Branch No. IX, Gate 2, ABC, Quezon Avenue, Miputak, Dipolog City Regional Arbitration Branch No. X, Cham Giam REalty Bldg., Blk. 1, Lot 18, Mastersons Mile South, Upper Carmen, 9000 Cagayan de Oro City Sub-Regional Arbitration Branch No. X, 4/F Diocesan Centrum Bldg., Salvador T. Lluch St., Iligan City Regional Arbitration Branch No. XI, 3/F JLF Parkway Building, Magallanes corner Quirino Streets, Davao City Regional Arbitration Branch No. XII, Room 200 JYC Building corner Arellano & Aldeguer Sts., Zone 3, Koronadal Sub-Regional Arbitration Branch No. XII (City Arbitration Unit) 2/F Perla Comse Building, Quezon Avenue, 9600 Cotabato City Sub-Regional Arbitration Branch No. XII, 3/F Insular Life Bldg., Pioneer Avenue, General Santos City Regional Arbitration Branch No. XIII, 2/F Veterans Bank Bldg., J.C. Aquino Avenue, Butuan City



Who may avail Any private worker/employee or employer who files a request for assistance


1. Duly accomplished Request for Assistance (RFA) Form in two (2) copies 2. Personal appearance of the requesting party 3. Special Power of Attorney for

Request Form may be secured from the Single Entry Approach (SEnA) Unit From Requesting Party

35

representatives of requesting party who is working abroad or heirs for deceased requesting party 4. SEnA Referral

From Requesting Party


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Approach Frontline Desk Officer

1. If first time to file RFA, provide RFA Form. Interview the client. (If not the first time, client will be requested to secure referral form from SEADO (DOLE office where SEnA was conducted) as client will be directed to proceed directly to the Complaint Section (per SEnA Guidelines))

None

5 minutes

Frontline Desk Officer/SEADO

2. Accomplish Request for Assistance Form provided by the assigned Single Entry Approach Desk Officer (SEADO). Thereafter, return the accomplished form to the Frontline Desk Officer

2. Evaluate the request and assist the requesting party in accomplishing the RFA Form

2 minutes Frontline Desk Officer/SEADO

36

3. Assign a reference number in the duly accomplished RFA Form and raffle the RFAs among the designated Conciliator-Mediators

1 minute SEADO

4. Prepare the Notice of Conference. Have a copy of the Notice signed by the Unit Head and received by the requesting party, while copy for the responding party/ies may be sent by personal service, fax, or registered mail.

5 minutes SEADO/ SEnA Designated

staff

5. Encode the RFA with all the required indicators and deliver the copy of the RFA and Notice of Conference to the designated Conciliator-Mediator

10 minutes SEADO / SEnA Designated

Staff

Total 0.00 23 minutes and additional 20

minutes waiting time

37

Conduct of Single Entry Approach Conciliation-Mediation


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Attend SEnA Conference as

scheduled

1. Conduct conciliation-mediation and report the result to the SEnA Unit Head on the required reporting period a. prepare minutes of the conference and/or agreement of the parties if there is settlement; and b. accomplish SEnA referral form for the proper office having jurisdiction of the complaint, if parties did not settle. 2. Process every movement of the RFA and reports the result through the eCTS.

None Within 30 days from initial conference

pursuant to the SEnA

Guidelines

SEnA Conciliator-

Mediator

SEnA Conciliator-

Mediator

SEnA Conciliator-

Mediator

SEnA Conciliator-

Mediator

38

If RFA is pre-terminated, record the date and cause of pre-termination

If settled, prepare the Agreement of the parties using SEnA Form signed by both parties and/or Quitclaim and Release signed by the requesting party and attest to the same

If not settled, inform the requesting party/ies of the option to file the appropriate complaint before the office having jurisdiction over such complaint

SEnA Conciliator-Mediator

SEnA Conciliator-

Mediator

SEnA Conciliator-

Mediator

TOTAL O.00 30 days (conciliation-

mediation) and may be

39

extended upon request of parties for possible

settlement

2. Filing of Complaint

Office or Division Cordillera Autonomous Region (CAR), #17 2/F Manongdo Bldg., Private Road, Magsaysay Avenue, Baguio City Regional Arbitration Branch No. I, 2/F GSMA Building, Gov. Ortega-Gen. Luna Sts., San Fernando, La Union Sub-Regional Arbitration Branch No. 1, 3/F Maradel Building, A-B Fernandez Avenue, Dagupan City Regional Arbitration Branch No. II, No. 19 Dalan na Pappabalo, Regional Government Center, Carig Sur, Tuguegarao City Regional Arbitration Branch No. III, 4th Floor, ASCORP Building, McArthur Highway, Dolores, City of San Fernando, Pampanga Regional Arbitration Branch No. IV, 2/F Hectan Bldg., Commercial Center, National Highway cor. Chipeco Avenue, Brgy. Halang, Calamba City Sub-Regional Arbitration Branch No. IV, 3/F Old Capitol Bldg., City Hall Compound, A. Mabini Extension, San Pablo City Regional Arbitration Branch No. V, 3/F M. Dy Building, Rizal St., Legazpi City Sub-Regional Arbitration Branch No. V, DOLE Building, City Hall Compound, Naga City Regional Arbitration Branch No. VI, Level 2, East Two, Corporate Center Circumferential, corner Diola Street, Villamonte, Bacolod City Sub-Regional Arbitration Branch No. VI, 2/F S.C. Divinagracia Building, Quezon-Delgado Streets, Iloilo City

40

Regional Arbitration Branch No. VII, 2/F Lim's Brotherhood Foundation, Inc., Osmeña Blvd. and J. Llorento Street, Capitol Site, Cebu City Sub-Regional Arbitration Branch No. VII, Governor's Cottage, Capitol Site, Dumaguete City Regional Arbitration Branch No. VIII, DOLE Compound Trece Martires St., Tacloban City Regional Arbitration Branch No. IX, EFT Realty Bldg., Bulahan Drive, San Jose Road, Baliwasan, Zamboanga City Sub-Regional Arbitration Branch No. IX, Gate 2, ABC, Quezon Avenue, Miputak, Dipolog City Regional Arbitration Branch No. X, Cham Giam REalty Bldg., Blk. 1, Lot 18, Mastersons Mile South, Upper Carmen, 9000 Cagayan de Oro City Sub-Regional Arbitration Branch No. X, 4/F Diocesan Centrum Bldg., Salvador T. Lluch St., Iligan City Regional Arbitration Branch No. XI, 3/F JLF Parkway Building, Magallanes corner Quirino Streets, Davao City Regional Arbitration Branch No. XII, Room 200 JYC Building corner Arellano & Aldeguer Sts., Zone 3, Koronadal Sub-Regional Arbitration Branch No. XII (City Arbitration Unit) 2/F Perla Comse Building, Quezon Avenue, 9600 Cotabato City Sub-Regional Arbitration Branch No. XII, 3/F Insular Life Bldg., Pioneer Avenue, General Santos City Regional Arbitration Branch No. XIII, 2/F Veterans Bank Bldg., J.C. Aquino Avenue, Butuan City



Who may avail Any aggrieved private worker/employee or employer


41

1. Duly accomplished Complaint Form in four (4) copies, plus additional copy for every responding party/ies 2. Personal appearance of the requesting party 3. Referral form from SEADOs (NLRC or other DOLE offices) 4. one valid government-issued Identification card Other requirements: 5. Special Power of Attorney for representatives of requesting party who is working abroad or heirs for deceased requesting party / or Union Officer who will file complaint for union members 6. For OFW: Verification Sheet from POEA / print out from the official website of POEA whose agency license is revoked, cancelled , expired or delisted (to determine if there is no need to undergo SEnA if no referral form can be presented)

Complaint Form may be secured from the Complaint Unit of the RAB

From the complainant; referral form from NLRC SEnA Con Med or DOLE SEADO From the Complainant From the Complainant From the Complainant


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present to the Complaint Officer / designated Staff the Referral Form

1. Receive Referral from the NLRC SEADOs or other offices of the Department of Labor and Employment 2. Issue Complaint Form to the Complaining Party

None

1 minute

1 minute

Complaint Officer/

Designated Staff

Complaint Officer / Staff

42

2. Fill out the Complaint Form

3. Assist the Complaining Party in filling out the Complaint Form

4. Validate the data in the Complaint Form and administer the complaint 5. Encode and assign the case to the Executive/ Labor Arbiter

5 minutes

3 minutes

5 minutes

plus waiting time of 30 minutes

Complaint

Officer/Staff


Complaint Officer

TOTAL 0.00 45 minutes (15 minutes

per complainant

plus 30 minutes waiting

time)

43

3. Issuance of NLRC Clearance/Certificate of Pending/No Pending Case at the NCR Arbitration Branch

Office or Division Cordillera Autonomous Region (CAR), #17 2/F Manongdo Bldg., Private Road, Magsaysay Avenue, Baguio City Regional Arbitration Branch No. I, 2/F GSMA Building, Gov. Ortega-Gen. Luna Sts., San Fernando, La Union Sub-Regional Arbitration Branch No. 1, 3/F Maradel Building, A-B Fernandez Avenue, Dagupan City Regional Arbitration Branch No. II, No. 19 Dalan na Pappabalo, Regional Government Center, Carig Sur, Tuguegarao City Regional Arbitration Branch No. III, 4th Floor, ASCORP Building, McArthur Highway, Dolores, City of San Fernando, Pampanga Regional Arbitration Branch No. IV, 2/F Hectan Bldg., Commercial Center, National Highway cor. Chipeco Avenue, Brgy. Halang, Calamba City Sub-Regional Arbitration Branch No. IV, 3/F Old Capitol Bldg., City Hall Compound, A. Mabini Extension, San Pablo City Regional Arbitration Branch No. V, 3/F M. Dy Building, Rizal St., Legazpi City Sub-Regional Arbitration Branch No. V, DOLE Building, City Hall Compound, Naga City Regional Arbitration Branch No. VI, Level 2, East Two, Corporate Center Circumferential, corner Diola Street, Villamonte, Bacolod City Sub-Regional Arbitration Branch No. VI, 2/F S.C. Divinagracia Building, Quezon-Delgado Streets, Iloilo City Regional Arbitration Branch No. VII, 2/F Lim's Brotherhood Foundation, Inc., Osmeña Blvd. and J. Llorento Street, Capitol Site, Cebu City

44

Sub-Regional Arbitration Branch No. VII, Governor's Cottage, Capitol Site, Dumaguete City Regional Arbitration Branch No. VIII, DOLE Compound Trece Martires St., Tacloban City Regional Arbitration Branch No. IX, EFT Realty Bldg., Bulahan Drive, San Jose Road, Baliwasan, Zamboanga City Sub-Regional Arbitration Branch No. IX, Gate 2, ABC, Quezon Avenue, Miputak, Dipolog City Regional Arbitration Branch No. X, Cham Giam REalty Bldg., Blk. 1, Lot 18, Mastersons Mile South, Upper Carmen, 9000 Cagayan de Oro City Sub-Regional Arbitration Branch No. X, 4/F Diocesan Centrum Bldg., Salvador T. Lluch St., Iligan City Regional Arbitration Branch No. XI, 3/F JLF Parkway Building, Magallanes corner Quirino Streets, Davao City Regional Arbitration Branch No. XII, Room 200 JYC Building corner Arellano & Aldeguer Sts., Zone 3, Koronadal Sub-Regional Arbitration Branch No. XII (City Arbitration Unit) 2/F Perla Comse Building, Quezon Avenue, 9600 Cotabato City Sub-Regional Arbitration Branch No. XII, 3/F Insular Life Bldg., Pioneer Avenue, General Santos City Regional Arbitration Branch No. XIII, 2/F Veterans Bank Bldg., J.C. Aquino Avenue, Butuan City



Who may avail Transacting Public who needs Clearance as Pre-requisite for their Interest to Join in Bidding of Services/Goods or for other legal purposes


45

1. Letter of Request in three (3) original copies and written in company letterhead of requesting party addressed to : THE EXECUTIVE LABOR ARBITER Addressed to the RAB 2. Special Power of Attorney (SPA) authorizing person who will pick up the clearance/certificate 3. Affidavit of Undertaking of no Pending Case on Appeal 4. Payment fee



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. File letter of request, together with the other requirements, at the Executive Labor Arbiter's Office

1. Receive letter request and check completeness of required documents 2. If requirements are complete, Issue Assessment Form

None None

1 minute 3 minutes

Receiving Officer Administrative Officer V

2. Present assessment form and pay corresponding fee at Cashier Unit- for issuance of Official Receipt

3. The Cashier will request from the requesting party the Assessment Form issued by the Administrative Officer V and will then issue

P15.00 for documentary stamp tax and P500 for Certificate of Pending / No Pending Case

5 minutes Acting/Cashier

46

Official Receipt

3. Present proof of payment to the Administrative Officer V

4. Route request to the Executive/ Labor Arbiters/ sala Check records and affix initials

None None

10 minutes 10 minutes

Designated Staff

LAA and SR

5. Prepare Certificate of pending/no pending case

None 10 minutes

Administrative Officer V

6. Affix signature on the Certificate of Pending / No Pending Case

None 10 minutes Executive Labor Arbiter


47

4. Release of Fiduciary Funds (Monetary Judgment Award or Cash Bond) Issuance of Order to Release - Labor Arbiter's Office

Office or Division Cordillera Autonomous Region (CAR), #17 2/F Manongdo Bldg., Private Road, Magsaysay Avenue, Baguio City Regional Arbitration Branch No. I, 2/F GSMA Building, Gov. Ortega-Gen. Luna Sts., San Fernando, La Union Sub-Regional Arbitration Branch No. 1, 3/F Maradel Building, A-B Fernandez Avenue, Dagupan City Regional Arbitration Branch No. II, No. 19 Dalan na Pappabalo, Regional Government Center, Carig Sur, Tuguegarao City Regional Arbitration Branch No. III, 4th Floor, ASCORP Building, McArthur Highway, Dolores, City of San Fernando, Pampanga Regional Arbitration Branch No. IV, 2/F Hectan Bldg., Commercial Center, National Highway cor. Chipeco Avenue, Brgy. Halang, Calamba City Sub-Regional Arbitration Branch No. IV, 3/F Old Capitol Bldg., City Hall Compound, A. Mabini Extension, San Pablo City Regional Arbitration Branch No. V, 3/F M. Dy Building, Rizal St., Legazpi City Sub-Regional Arbitration Branch No. V, DOLE Building, City Hall Compound, Naga City Regional Arbitration Branch No. VI, Level 2, East Two, Corporate Center Circumferential, corner Diola Street, Villamonte, Bacolod City Sub-Regional Arbitration Branch No. VI, 2/F S.C. Divinagracia Building, Quezon-Delgado Streets, Iloilo City Regional Arbitration Branch No. VII, 2/F Lim's Brotherhood Foundation, Inc., Osmeña Blvd. and J. Llorento Street, Capitol Site, Cebu City Sub-Regional Arbitration Branch No. VII, Governor's Cottage,

48

Capitol Site, Dumaguete City Regional Arbitration Branch No. VIII, DOLE Compound Trece Martires St., Tacloban City Regional Arbitration Branch No. IX, EFT Realty Bldg., Bulahan Drive, San Jose Road, Baliwasan, Zamboanga City Sub-Regional Arbitration Branch No. IX, Gate 2, ABC, Quezon Avenue, Miputak, Dipolog City Regional Arbitration Branch No. X, Cham Giam REalty Bldg., Blk. 1, Lot 18, Mastersons Mile South, Upper Carmen, 9000 Cagayan de Oro City Sub-Regional Arbitration Branch No. X, 4/F Diocesan Centrum Bldg., Salvador T. Lluch St., Iligan City Regional Arbitration Branch No. XI, 3/F JLF Parkway Building, Magallanes corner Quirino Streets, Davao City Regional Arbitration Branch No. XII, Room 200 JYC Building corner Arellano & Aldeguer Sts., Zone 3, Koronadal Sub-Regional Arbitration Branch No. XII (City Arbitration Unit) 2/F Perla Comse Building, Quezon Avenue, 9600 Cotabato City Sub-Regional Arbitration Branch No. XII, 3/F Insular Life Bldg., Pioneer Avenue, General Santos City Regional Arbitration Branch No. XIII, 2/F Veterans Bank Bldg., J.C. Aquino Avenue, Butuan City

Classification Highly Technical


Who may avail Winning party to the case with monetary judgment award deposited to the NLRC; or party to the case with deposited Cash Bond at the NLRC


49

For Issuance of Order to Release: 1. Motion for Issuance of Order to Release For Preparation of Disbursement Voucher and Release of Check: Order of Release issued by the Labor Arbiter transmitted by the Office of the Labor Arbiter thru the Labor Arbitration Associate (LAA) or Stenographic Reporter III (SR III) 2. Certification that the Decision/Resolution/Order has become final and executory, and no Injunction or TRO has been issued transmitted by the Officer of the Labor Arbiter thru the LAA or SR III Requirements in Claiming the Checks: A. For Judgment Monetary Awards

c) If the claimant is the payee, he must present

Two (2) valid government identification cards

d) If the claimant is an authorized representative, he must present/submit the following documents:

Three (3) copies of Special Power of Attorney

Three (3) copies of two (2) valid government issued identification cards of payee

Three (3) copies of two (2) valid government issued identification cards of representative

B. For Release of Cash Bond b. If the payee is the Company and/or

private respondent

Special Power of Attorney (SPA) executed by the private respondent

Three (3) copies of two (2) valid government issued identification card of executing party

Requesting Party Office of the Labor Arbiter Office of the Labor Arbiter From the Claimant From the Claimant From the Claimant

50

Three (3) copies of two (2) valid government issued identification card of attorney-in-fact

b. If the payee is a corporation

Three (3) copies of Secretary’s Certificate

Three (3) copies of two (2) valid government issued identification cards of signing party

Three (3) copies of two (2) valid government issued identification cards or authorized representative

NOTE: The Cashier shall check if the authority to sign the voucher and to receive the check from the NLRC should be specified in the SPA/Secretary’s Certificate. If the SPA is executed abroad, the said SPA together with the photocopy of 2 valid ID cards should be authenticated by the Philippine Embassy based thereat. In case of doubts as to the identity of the claimant based on the credentials or documents presented, he shall accomplish a Clearance for Release of Check to be approved by the handling Labor Arbiter.

From the Claimant


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. File Motion for Issuance of Order to Release with the Office of the Labor Arbiter handling the case

1. Receive Motion for Issuance of Order to Release 2. Evaluate documents and verify from case records: If decision is

already final

None

Process Cycle Time for Steps 1 to 6 is ten (10) working days

Office of the Labor Arbiter Labor Arbitration Associate (LAA)

51

and executory

Amount posted and the Order of payment reference number

Computation of Awards

No previous Order of Release has been issued

No pending incidents

3. Draft Order of Release 4. Review / approval of the Draft 5. Final issuance of Order to Release judgment awards/cash bonds 6. Transmittal of the Order to Release to the Accounting Office, supported with the Certification that the Decision/ Resolution / Order has become final and executory and no Injunction or

LAA Labor Arbiter Labor Arbiter LAA / SR

52

TRO has been issued

Total 0.00 10 days

Preparation of Disbursement Voucher and Release of Check

7. Verification of availability of trust fund deposit 8. Preparation of disbursement voucher based on the Order of Release and trust fund deposits 9. Routing of DV for approval of the authorized signatories 10. Transmittal of the approved DV to the Cashier 11. Preparation of check and Advice to the Bank

50 individual claims – 1 to 2 working days; 50-500 claims – 3 working days; above 500 individual claims – 7 working days

Accounting Unit Staff Accounting Unit Staff Accounting Unit Staff Accounting Unit Staff Cashier

TOTAL 0.00 Max. of 7 working days

NOTE: When TRO or Injunction is issued within the period of processing, the party/ies

concerned must directly furnish the office of Labor Arbiter or Commissioner who issued

the order of Release, the Accounting Unit and the Cash Unit with the copy of the same.

Otherwise, the NLRC cannot be held responsible for releasing the trust funds to the

payee stated in the Order of Release.

53

FEEDBACK AND COMPLAINTS MECHANISM

How to send a feedback? Fill up the client feedback form and drop it at the

designated drop box of the Central Office, Divisions and

Regional Arbitration Branches.

Contact info: [email protected]

How feedback is

processed?

Every Friday, the ARTA Secretariat/ Complaint Officer

opens the drop box and compiles and records all

feedback submitted at the concerned Office.

Feedback requiring answers are forwarded to the

concerned offices and they are required to answer within

three (3) days of the receipt of the feedback.

The answer of the office is then relayed to the citizen.

In case, no forwarding address is provided by the client,

the Office will make a reply to the answer of the NLRC

official/employee

For inquiries and follow-ups, clients may contact the

following telephone number: (02) 87817870

How to file complaints? Accomplish the Client Complaint Form and drop it at the

designated drop box of the Central Office, Divisions and

Regional Arbitration Branches.

Complaints can also be filed via telephone. Make sure to

provide the following information:

Name of person being complained

Incident

Evidence



How complaints are

processed?

The ARTA Secretariat / Complaints Officer opens the

Complaints Drop box on a daily basis and evaluates

each complaint.

Upon evaluation, the ARTA Secretariat/Complaints

Officer shall start the investigation and forward the

complaint to the concerned office for their explanation.

54

The ARTA Secretariat/Complaints Officer will prepare a

report after the investigation and shall submit it to the

Head of Agency for appropriate action.

The ARTA Secretariat/Complaints Officer will give the

feedback to the client.



Contact Information of

NLRC ARTA Committee,

NLRC Administrative

Division, CCB

ARTA Lead: (02) 87817870; [email protected]

NLRC Admin. Division: (02) 87817871;

[email protected]

CCB: 09088816565 (SMS)

55

LIST OF OFFICES

DETAILS KEY OFFICIALS

MAIN OFFICE / COMMISSION PROPER Ben-Lor Bldg., 1184 Quezon Avenue, Quezon City

OFFICE OF THE CHAIRMAN 2nd Floor, Ben-Lor Bldg. (02) 8711-1554

Chairman Gerardo C. Nograles

1st DIVISION 9th Floor, Ben-Lor Bldg. (02) 8740-7729

Comm. Gina F. Cenit-Escoto Comm. Ma. Minerva S. Paez-Collantes Ms. Pamela M. Chavez, Administrative Officer IV

2nd DIVISION 5th Floor, Ben-Lor Bldg. (02) 8740-7734

Pres. Comm. Julia Cecily Coching-Sosito Comm. Erlinda T. Agus Mr. Gilbert T. De Ungria Acting Executive Clerk of Court II

3rd DIVISION 9th Floor, Ben-Lor Bldg. (02) 8740-7735

Pres. Comm. Alex A. Lopez Comm. Cecilio Alejandro C. Villanueva Comm. Pablo C. Espiritu Jr. Mr. Van Christian O. Leynes Acting Executive Clerk of Court II

4th DIVISION 5th Floor, Ben-Lor Bldg. (02) 8749-0668

Pres. Comm. Grace M. Venus Comm. Leonard Vinz O. Ignacio Comm. Mary Ann F. Plata-Daytia Labor Arbiter Ma. Roselette P. Gonzalo LA and Acting Executive Clerk of Court II

56

5th DIVISION 8th Floor, Ben-Lor Bldg. (02) 87817863

Pres. Comm. Grace E. Maniquiz-Tan Comm. Mercedes R. Posada-Lacap Comm. Dolores M. Peralta-Beley Atty. Divina L. Bautista Executive Clerk of Court II

6th DIVISION 8th Floor, Ben-Lor Bldg. (02) 87128329

Pres. Comm. Joseph Gerard E. Mabilog Comm. Isabel G. Panganiban-Ortiguerra Comm. Agnes Alexis Lucero De Grano Atty. Felicidad B. Ico Executive Clerk of Court II

7th DIVISION 5th Flr. DOLE Building, Gorordo Ave., Cebu City (032) 232-8940 / 2336537

Pres. Comm. Violeta O. Bantug Comm. Nendell Hanz Lo Abella Comm. Julie C. Rendoque Atty. Juve Ann N. Peque Executive Clerk of Court II

8th DIVISION 3rd Floor, Cahulogan Square, Masterson Avenue, Upper Balulang, 9000 Cagayan de Oro City (088) 857-1938 / 8571937

Pres. Comm. Bario-Rod M. Talon Comm. Rosario B. Sagadal Comm. Elbert C. Restauro Atty. Maria Liora O. Alonso-Williams Executive Clerk of Court II

OFFICE OF THE EXECUTIVE CLERK OF COURT IV 2nd Floor, Ben-Lor Bldg. 781-7877; 740-7757 (telefax)

Labor Arbiter Elenita F. Cruz Acting Executive Clerk of Court IV

MANAGEMENT AND ADMINISTRATIVE DEPARTMENT 10th Floor, Ben-Lor Bldg. (02) 87817870

Elvira F. Cruz Director II

HUMAN RESOURCE DEVELOPMENT GROUP/ADMINISTRATIE DIVISION 10th Floor, Ben-Lor Bldg. (02) 8740-7733; 8781-7871 (telefax)

Amalia L. Celino Chief Administrative Officer

57

GENERAL ADMINISTRATIVE SERVICES 10th Floor, Ben-Lor Bldg. (02) 8740-7733; 8781-7871 (telefax)

Mary Ann S. Jastia Acting Property Officer

FINANCE AND MANAGEMENT SERVICES 10th Floor, Ben-Lor Bldg. (02) 8743-3423

Dir. Elvira F. Cruz Harold M. Carbo Accountant IV

LEGAL AND RESEARCH DEPARTMENT 9th Floor, Ben-Lor Bldg.

Atty. Maria Ricasion B. Tugadi Director II

LEGAL AND ENFORCEMENT DIVISION 10th Floor, Ben-Lor Bldg (02) 8740-7732

Atty. Olive B. Sanchez Attorney V

RESEARCH, INFORMATION AND PUBLICATIONS DIVISION 10th Floor, Ben-Lor Bldg (02) 8781-7881; 8740-7730

Atty. Purdey P. Perez Labor Arbitration Associate / Officer-In-Charge

NATIONAL CAPITAL REGION ARBITRATION BRANCH 4th Floor, Bookman Bldg., 373 Quezon Avenue, Quezon City (02) 87817856

Atty. Jenneth B. Napiza Executive Labor Arbiter

CORDILLERA ADMINISTRATIVE REGION (CAR) 17 2/F Manongdo Bldg., Private Road, Magsaysay Avenue, Baguio City (074) 445-2656; 445-8380 (telefax)

Atty. Raymund M. Celino Executive Labor Arbiter

REGIONAL ARBITRATION BRANCH NO. I 2/F GSMA Building, Gov. Ortega-Gen. Luna Sts., San Fernando, La Union (072) 607-8362; 242-1548 (telefax)

Atty. Malcom P. Bacuso Executive Labor Arbiter

58

Sub–Regional Arbitration Branch No. 1 3/F Maradel Building A-B Fernandez Ave., Dagupan City (075) 522-5502

OIC Labor Arbiter Malcom P. Bacuso

REGIONAL ARBITRATION BRANCH NO. II No. 19 Dalan na Pappabalo, Regional Government Center, Carig Sur, Tuguegarao City (078)3773379

Atty. Ma. Lourdes R. Baricaua Executive Labor Arbiter

REGIONAL ARBITRATION BRANCH NO. III 4/F ASCORP Bldg., McArthur Highway Dolores, City of San Fernando, Pampanga (045) 961-2431; 961-8913; 961-2461 (telefax)

Atty. Reynaldo V. Abdon Executive Labor Arbiter

REGIONAL ARBITRATION BRANCH NO. IV 2/F Hectan Bldg., Commerial Center, National Highway cor. Chipeco Ave., Brgy Halang, Calamba City (045) 5459718

Atty. Generoso V. Santos Executive Labor Arbiter

SUB-REGIONAL ARBITRATION BRANCH NO. IV 3rd Flr., Old Capitol Bldg., City Hall Compound, A. Mabini Ext. San Pablo City (049) 5620359

Atty. Generoso V. Santos

REGIONAL ARBITRATION BRANCH NO. V 3/F M. Dy Building, Rizal St., Legazpi City (052)481-4248

Atty. Jose C. Del Valle Executive Labor Arbiter

SUB-REGIONAL ARBITRATION BRANCH NO. V DOLE Building, City Hall Compound, Naga City (054) 4723246 / 8818719

Atty. Jose C. Del Valle Executive Labor Arbiter

59

REGIONAL ARBITRATION BRANCH NO. VI Level 2, East Two, Corporate Center Circumferential cor. Diola St. Villamonte, Bacolod City (034)707-1380

Atty. Jessie G. Sullano Executive Labor Arbiter

SUB-REGIONAL ARBITRATION BRANCH NO. VI 2/F S.C. Divinagracia Building, Quezon-Delgado Streets, Iloilo City (033)337-8781

Atty. Jessie G. Sullano Executive Labor Arbiter

REGIONAL ARBITRATION BRANCH NO. VII 2/F Lim’s Brotherhood Foundation, Inc., Osmena Boulevard, and J. Llorento Street, Capitol Site, Cebu City (032)253-5529/253-5527/255-7404

Atty. Emiliano C. Tiongco, Jr. Executive Labor Arbiter

SUB-REGIONAL ARBITRATION BRANCH NO. VII Governor’s Cottage, Capitol Site, Dumaguete City (035)2253735

Atty. Emiliano C. Tiongco, Jr. Executive Labor Arbiter Atty. Leo N. Montenegro Labor Arbiter

REGIONAL ARBITRATION BRANCH NO. VIII #22 DOLE Compound Trece Martires Street, Tacloban City (053) 8320116 / 3212025

Amelia B. Docena Executive Labor Arbiter

REGIONAL ARBITRATION BRANCH NO. IX EFT Realty Bldg., Bulahan Drive, San Jose Road, Baliwasan, Zamboanga City (062)9914698/ 9913771

Atty. Rhett Julius J. Plagata Executive Labor Arbiter

SUB-REGIONAL ARBITRATION BRANCH NO. IX Gate 2, ABC, Quezon Avenue, Miputak, Dipolog City (065)2123577

Atty. Rhett Julius J. Plagata Executive Labor Arbiter

60

REGIONAL ARBITRATION BRANCH NO. X Cham Giam Realty Bldg., Blk. 1, Lot 18, Mastersons Mile South, Upper Carmen, 9000 Cagayan de Oro City (088)8572672/ (088) 8577600/ (08822)727-193

Atty. Rammex C. Tiglao Executive Labor Arbiter

SUB-REGIONAL ARBITRATION BRANCH NO. X 4/F Diocesan Centrum Bldg., Salvador T. Lluch St., Iligan City (063)2215055/2231535

Atty. Rammex C. Tiglao Executive Labor Arbiter

REGIONAL ARBITRATION BRANCH NO. XI 3/F JLF Parkway Building, Magallanes corner Quirino Streets, Davao City (082) 3215210 / 2275908

Atty. Nelia Q. Tancio-Sedillo Executive Labor Arbiter

REGIONAL ARBITRATION BRANCH NO. XII Room 200 JYC Building cor. Arellano and Aldeguer Sts., Zone 3, Koronadal City (083)228-6232

Atty. Jocelyn A. Vasallo Executive Labor Arbiter

SUB-REGIONAL ARBITRATION BRANCH NO. XII, CITY ARBITRATION UNIT, 2nd Floor Perla Comse Building, Quezon Avenue, 9600 Cotabato City (064)4211770/ 4213295

Atty. Jocelyn A. Vasallo Executive Labor Arbiter Atty. Diosdado W.Guillermo Labor Arbiter

SUB-REGIONAL ARBITRATION BRANCH NO. XII 3/F Insular Life Bldg., Pioneer Avenue, Gen. Santos City (083) 5546465

Atty. Jocelyn A. Vasallo Executive Labor Arbiter

REGIONAL ARBITRATION BRANCH NO. XIII 2nd Flr., Veterans Bank Bldg., J.C. Aquino Avenue, Butuan City (085)3425006/ 8170146 / 8151010

Atty. Exequiel M. Dayot III Executive Labor Arbiter

national labor relations commission

Documents