Information Management Co n fer en c e

NATIONAL LOCAL GOVERNMENT

Convened by the Municipal Association of Victoria

WEDNESDAY 21 AND THURSDAY 22 FEBRUARY, 2018Angliss Conference Centre, Level 5, 555 Latrobe Street, Melbourne (corner King Street)

• DATA IS THE NEW OIL: we need to find it, extract it, refine it, distribute it and monetize it

• Big Data: the new organisational currency providing better outcomes for communities

• A majority of public sector data originates in local government

• Data is now a major Council asset that can drive innovation and productivity

• Thé Digital Workplace: moving from compliance to value adding

• Is you Council an employer of choice or liable for disruption?

• How does my Council gain access to this digital world?

Over the last five years we have seen significant growth in the way organisations think about their data as an asset that can drive value to the bottom line through innovation and productivity.No longer is it sufficient to provide competent processes to identify, collect, store, deliver and treat content. To be competitive in today’s environment organisations must leverage their digital assets creating value from the insights that real-time effective data analytics can provide.So, what does this value look like and how should local governments move from a traditional view of content (records) management to become competent in the new world of digital data analytics? This Conference has a strong focus on data/information management in the new digital workplace, including:

• Significant transformative case studies from around Australia and internationally: o Sherlock: improving Council connectivity in Queensland

o The new Cardinia Digitisation centre and digital mailroomo Future Proofing our Digital Future (NSW Govt)o Using data to drive cost savings (Port Stephens, NSW)o The new world of Artificial Intelligence and implications for local

governmento Data integration: the new imperative for joined up government• Federal Government policies and strategies

“Data is like teenage sex: everyone talks about it, nobody really knows how to do it, everyone thinks everyone else is doing it, so everyone claims they are doing it” (Dan Ariely, Duke University).

Who should attend? CEOs, Directors, Managers of Information, Systems, Records, GIS, Human Resources, Innovation, Business Improvement, Organisational Development, ICT, Corporate Planning Customer Services as well as Service Planners and anyone with an interest in LG business transformation.

9AM REGISTRATION AND COFFEE

9.15AM WELCOME

9.20AM ‘DATA DRIVEN GOVERNMENT’, TOM SYMONS, PRINCIPAL RESEARCHER, NESTA, UK. (PRE-RECORD) The NESTA Group (National Endowment for Science, Technology and the Arts UK) is an innovation foundation that has been active in key areas relevant to local government. Recently they have produced aa report: ‘Wise Council: Insights from the cutting edge of data-driven local government’. Tom’s presentation will discuss ways Councils can obtain more value from their data and participate in the data revolution.

10AM ‘THÉ TRANSFORMATION OF RECORDS AND INFORMATION MANAGEMENT’, TERESSA WARD, ASSISTANT DIRECTOR-GENERAL, COLLECTION MANAGEMENT BRANCH, NATIONAL ARCHIVES OF AUSTRALIA.The National Archives is currently undergoing a transformation and Teressa will discuss:• Moving from record keeping as compliance to a business benefit• Seeing information as a valuable business asset• Implementing good governance and systems to manage this asset

10.45AM MORNING TEA

11.15AM ‘SHERLOCK: USING BIG DATA TO CONNECT COUNCILS’, LOU BOYLE, INNOVATION EXECUTIVE, LOCAL GOVERNMENT ASSOCIATION OF QUEENSLAND (LGAQ). LGAQ is investing $6m over the next 2 financial years to build, deliver and maintain this big data tool for Queensland councils. By introducing this technology, LGAQ hopes to offer Queensland councils a chance to be national – if not global – leaders in local government connectivity and innovation. “The LGAQ believes digital innovation is at the heart of connectivity for councils in terms of how they assist their communities and businesses to get the most out of the rapid and far-reaching changes in the world economy,” LGAQ President Mayor Mark Jamieson said.Lou will discuss the four key elements of Sherlock: evidence-based decision-making, investing in data, cyber security and becoming an employer of choice. Sherlock will be the analytics hub for the sector and Councils are already benefitting from the program.

11.50AM ‘INSIGHT VERSUS BAU: MAKING BETTER DECISIONS BASED ON ANALYTICS’, MARTIJN SHRODER, SYSTEMS ADVISOR TO THE PUBLIC AND PRIVATE SECTORS. Local government is developing an appetite for data. Real pressures to improve performance and lower cost are driving corridor conversations about business optimisation - not just cutting cost. Excitement is sometimes moderated by perceived complexity uniqueness and uniqueness of practices, the political process, culture, availability of good data and, of course,…. management.In this presentation Martijn will demonstrate how robust and predictable business practices can be designed using established techniques including data analytics and business process simulation. Combined these capabilities deliver good predictions of quality and performance that in turn inform better decisions about our practices and overcome our natural tendencies to be biased.

12.25PM LUNCH

1.15PM ‘SO, HOW DOES MY COUNCIL GAIN ACCESS TO THIS DIGITAL WORLD?’, DAVID PLATT, ANSTRADavid is a long time LG strategist and will engage the audience to explore options for Councils: a. go it alone, recruit a data scientist and let them loose on our data.b. outsource the function to a commercial vendor, potentially an add-on service to one of the ICT contracts.c. Collaborate with other councils that have a similar data (ICT) environment.d. Collaborate regionally and work through the issues of data integration.e. Collaborate as a sector investing in shared infrastructure

Wednesday February 21

1. Improving decision making2. Improving the organisation’s goal outcomes3. Identify and reduce inefficiencies4. Reducing waste, eradicating fraud and abuse5. Improve organisational productivity6. Increase ROI and reduce costs7. Enhance transparency and service8. Reduce security threats and crime

22 March 2018

8 benefits of Big Data for Local & State Governments:

22 March 2018

1.55PM ‘THÉ NEW CARDINIA DIGITAL CENTRE: PRODUCING A COMPETITIVE ADVANTAGE’ GARRY MCQUILLAN (CEO) AND DEREK MADDEN (GENERAL MANAGER, CORPORATE SERVICES)The Cardinia Digital Mailroom & Digitisation Centre has been operational since July 2017 and provides business services to: • automatically sort and respond to email and paper correspondence• automate Accounts Payable processes• scanning of any paper-based documents to replace paper filing with electronic filing • Workflow analysis and automationThe Digital Mailroom represents a breakthrough in the introduction of artificial intelligence (AI) to local government, as well as enabling Cardinia to become an employer of choice.

2.30PM ‘AI AND BUSINESS AUTOMATION IN LOCAL GOVERNMENT’, DESI LORAND, CEO, ECLOUD BUSINESS SERVICESIntroducing Artificial Intelligence into local government business processing to automate manual processes is often initially viewed with fear and apprehension by staff. This presentation will clearly show how that apprehension was acknowledged and then transformed into both positive acceptance and important gains and benefits for the Councils involved. The presentation will include a number of case studies that will show the benefits gained (and quantified) and how the transformation from apprehension to positive acceptance was achieved in each case.

3.05PM AFTERNOON TEA

3.30PM ‘DATA INTEGRATION: THE NEW IMPERATIVE, BUT IT IS A CHALLENGE’, DR SERRYN EAGLESON, DEPUTY DIRECTOR, AUSTRALIAN URBAN RESEARCH INFRASTRUCTURE NETWORK (AURIN), THE UNIVERSITY OF MELBOURNE AND ASSISTANT DIRECTOR RESEARCH (CRCSI)In our new connected world, Serryn will demonstrate, using case studies, the benefits that can be achieved by pursuing data integration strategies and the essential pre-conditions that need to be in place to enable positive results to be delivered. As a platform AURIN contains approximately 3,500 datasets supports a range of data access and publishing alternatives: Open API, Secure (Portal) and Map each intended to provide people with the right permissions in place with access to data.

4.05PM PARTICIPANT DISCUSSION ABOUT A MAJOR DATA CHALLENGE CONFRONTING LOCAL GOVERNMENT

4.40PM LEARNINGS FROM TODAY

4.50PM CLOSE

Thursday February 22 9.15AM ‘LINKING DATA SETS FOR AN INNOVATIVE GOVERNMENT’, EVELYN WAREHAM, CHIEF DATA AND INSIGHTS OFFICER, STRATEGIC

PROGRAMMES, OFFICE OF THE CHIEF EXECUTIVE, MINISTRY OF BUSINESS, INNOVATION & EMPLOYMENT (NEW ZEALAND)Evelyn has had a diverse background including:• Convenor, New Zealand Government Information Managers Group• National Councillor and Conference Convenor, ARANZ, the largest professional association for people working with archives and

records in NZ. • Secretary General, Pacific Regional Branch of the International Council on Archives (PARBICA): a professional association of

government archives, other archival institutions, associations and individuals in the Pacific Islands, Australia and New Zealand. As Secretary General, Evelyn has organised international conferences for Pacific archivists and records managers in Fiji, Palau and New Caledonia and worked on various international projects

In this presentation Evelyn will focus on:• Unleashing the power of data to change lives• Developing strong partnerships across government• Harnessing social license for data sharing and use

10AM ‘MOVING IN THE DIGITAL WORLD – BREAKING DOWN THE BARRIERS’, MONIQUE NIELSEN ASSISTANT DIRECTOR, COMMONWEALTH INFORMATION POLICY, THE NATIONAL ARCHIVES OF AUSTRALIAMonique has advised local, state and federal governments and private enterprise about better practice information and records management for more than 20 years. She was part of the team that developed the Archives’ whole of government Digital Continuity 2020 Policy and the Archives’ performance measurement tool Check-up Digital and is currently working on government information management policy and standards.

10.35AM ‘UTILISING DATA FOR BUSINESS EFFICIENCY AND COST SAVINGS’, JUAN HERNANDEZ, BUSINESS IMPROVEMENT CO-ORDINATOR, PORT STEPHENS COUNCIL (NSW).“Data is like teenage sex: everyone talks about it, nobody really knows how to do it, everyone thinks everyone else is doing it, so everyone claims they are doing it” (Dan Ariely, Duke University). Data is among the most powerful, under-utilized, and incompletely understood powers in organisation and community problem solving. We need to wrap our arms around data, redefine data, and find data’s full potential for driving better social, human, political, financial and organisational outcomes. If used well, data will help us along the pathway to large-scale change that can address the needs of individuals, communities and communities. Juan will discuss how to use data well as well as:• Introducing a data governance framework for business improvement• Building in-house digital solutions for long term cost savings

COST: $594 (INCLUDING GST)

TO REGISTER: To register: For online registration and conference details go to www.mav.asn.au/events (click on ‘upcoming events’ and scroll down to February 21).Cancellations must be notified 7 days in advance of the event to gain a refund.

QUERIES:jhennessy@mav.asn.au or dburtt@victoriawalks.org.au SUGGESTED ACCOMMODATION: Radisson on Flagstaff Gardens, 380 William St, Melbourne Vic 3000. Phone (03) 9322 8000 (refer to MAV event at Angliss Conference Centre for discount).

NOTE: Program subject to change.

Thursday February 2211.10AM MORNING TEA

11.35AM ‘RECORD KEEPING OPPORTUNITIES AND RISKS: FUTURE PROOFING OUR DIGITAL FUTURE’, EMMA HARRIS, STATE ARCHIVES AND RECORDS NSW“Digital transformation” is a priority of the NSW Government. Transitioning from manual and paper-based processes to automated and digitally enabled processes is expected to simplify and streamline the work of government, as digital transactions and processes are generally faster, more convenient and more efficient. But digital transformation also creates information risks. This presentation will identify some of the opportunities and risks for recordkeeping arising from the digital transformation imperative.

12.10PM ‘COUNCIL PLAN DEVELOPMENT IN THE DATA AGE – SUPPORTING EVIDENCE BASED POLICY MAKING’, ANGELO SARIDIS, MANAGER PERFORMANCE & INNOVATION, LATROBE CITY COUNCIL. Latrobe City Council is using data analysis in a systemic way to create an evidence base for the development of the next Council Plan, as well as for supporting the broader Policy and Strategy development task. More than just a collection of disparate data points, Latrobe has incorporated systems thinking into describing the various policy and operating domains. This has allowed for the creation of systems dynamics models that can be used to demonstrate where Council has the most significant influence as well as consider various policy positions and model out their impact. Working in partnership with the Melbourne University School of Government, Latrobe aims to incorporate systems thinking and modelling as a visual language that enables greater collaboration internally as well as with the community.

12.40PM ‘USING DATA TO SUPPORT EVIDENCE-BASED DECISION-MAKING’, SALLY CURTAIN, STRATEGIC DIRECTOR- CUSTOMER FOCUS AND INNOVATION CITY OF CASEY. Digital Casey, the City of Casey’s digital strategy, is aimed at adopting new ways of thinking, operating and governing at the council. This session will look at the journey City of Casey has been on in terms of the transformation of their service management model.One fundamental part of the digital strategy has been focused on digitalizing end-to-end transaction which are currently done either face to face or on the telephone in order to meet the heightened needs of the end user. This presentation will include:• Adopting agile, user centred design and HCD for transforming 14 transactional services in 12 months• Capability building internally and making stakeholders an integral part of the solution• Increased user satisfaction and savings made on cost per transaction

1.10PM THE FINAL WRAP: A FACILITATED DISCUSSION: HOW YOUR COUNCIL CAN BE A PART OF THIS INEVITABLE FUTURE?

1.30PM LUNCH

2PM CLOSE