national managed voice network service project debbie selkirk & alan hush joined up working in...
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National Managed Voice Network Service Project
Debbie Selkirk & Alan Hush
Joined up working in the NHS
NationalProcurement
Our remit to proceed comes from
• The McClelland Report• Health Board CEO’s• HFS Facilities Directors Group• E-Health Strategy Group• Health Board Telecomms Managers
NationalProcurement
What have we achieved to date?
• £1m commitment deal with BT with target of 30% savings
• Achieved 34% savings to date• = £500,000 in further reduced tariffs• Consolidated BT billing will deliver
further savings of over £100K
NationalProcurement
What we are proposing to do
• Consolidate our voice network onto a single platform
• Provide improved resilience & functionality
• Deliver a joined up approach to voice in NHS Scotland
• Improve visibility and control of cost
NationalProcurement
Why are we doing this?
• Consolidation• Exploit new technologies• Allow informed decisions to go
forward in terms of convergence• Cost reduction – Free “On-net” calls• Streamline billing & financial
processes
NationalProcurement
What does success look like?• Creation of a superior voice platform• Reliable, improved quality• Reduced costs• High level of functionality & service to all• Flexibility to cater for the current varying
range of technologies• Integrate seamlessly with existing services• Minimal disruption to existing services
NationalProcurement
Implementation plan to ensure seamless integration• Supplier confidence, experience,
presence, delivery capability• Suitably qualified personnel to deliver
service across Scotland• Project management excellence• Dedicated helpdesk service with
experienced staff
NationalProcurement
How will we deliver cost savings?• Reduced rental/recurring charges in terms of lines/extensions • Reduced off-net call charges including Fixed to Mobile calls• Free on-net calls• OR potentially a combination of the above via an all inclusive "Per Port Pricing"
model• Reduced maintenance costs in terms of the PBX estate• Reduced administrative costs via removal of paper billing and implementation of a
Consolidated billing model • Removal of redundant & unnecessary cost• Capex free installation & project management• Capex savings via extending life of existing voice equipment (no need to change
out PBX's, handsets etc)• Inclusive services of a fully trained consultant to provide support to identify,
deliver & log all savings on an ongoing basis & to provide & maintain a cost saving register both on a national and an individual board basis.
Savings achieved are retained at a local levelSavings achieved are retained at a local level
NationalProcurement
Project timescales• 10th Aug -Issue PQQ • 15th Aug -Strategy presentation to all Telecom Managers• 22nd Aug -PQQ Evaluation and shortlist• 24th Aug -Issue Tenders• 5th Oct -Tenders Returned• 8th – 12th Oct -Tender Evaluation • 15th Oct -Present evaluation outcome to Stakeholders• 17th – 18th Oct -Supplier Presentations• 19th Oct -Award of Business Meeting• 19th – 29th Oct -10 day standstill Period• 29th Oct -Award Contract • 1st Nov -Contract Commence
NationalProcurement
Help please…Award criteria % ?
• Commercial • Technical Capability/Solution• Maintenance• SLA/Customer Service inc Billing• Contract Management including
Management Information• Added Value
NationalProcurement
Questions & Discussion
