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Last Updated 12/30/2008

National Missing Persons Data System

User Guide

National Missing Persons Data System User’s Guide 2

Contents Searching the Missing Persons Database ................................................................................................... 3

Using the Quick Search ............................................................................................................................ 3

Using the Advanced Search ..................................................................................................................... 4

Registering as a User with NamUs ............................................................................................................. 6

Entering a Case ........................................................................................................................................... 9

Case Information Screen ....................................................................................................................... 10

Circumstances Screen ........................................................................................................................... 11

Physical Characteristics Screen ............................................................................................................. 12

Clothing and Accessories Screen ........................................................................................................... 13

Electronic Communications Screen ....................................................................................................... 14

Transportation Methods Screen ........................................................................................................... 15

Dental Information Screen .................................................................................................................... 17

DNA Sample Screen ............................................................................................................................... 19

Fingerprint Information Screen ............................................................................................................. 20

Photos Screen ........................................................................................................................................ 21

Documents Screen ................................................................................................................................ 22

Police Information Screen ..................................................................................................................... 22

5‐Star Rating System ............................................................................................................................. 23

Editing a Case ............................................................................................................................................ 25

Case Management .................................................................................................................................... 26

Approving Case Modifications .............................................................................................................. 26

Miscellaneous Functions ........................................................................................................................... 27

Changing Your Password ....................................................................................................................... 27

Appendix A – Data Elements and View/Edit Permissions ........................................................................ 28


Searching the Missing Persons Database

To perform a search for a missing person in the NamUs database, you can use either the Quick Search function on the homepage, or the Advanced Search function to enter more specific information and narrow your results.

Note: You do not have to register with the NamUs system to conduct a search for a missing person.

Using the Quick Search

Simply enter the name, gender and state where the person was last seen into the Quick Search fields on the homepage and press ‘Find’.


The NamUs system will return the records that most closely match your search.

Quick Search Results

If your search returns more than six records, click on the highlighted arrow above the upper right corner of the match window to display the next page of records.

Using the Advanced Search If you have more detailed information about the person who is missing, you can target your search by using the Advanced Search function.

To create a custom Advanced Search, follow these steps:

1. Position your cursor over the Search button and click on New Search. This will display the Advanced Search screen.

Click the right arrow to display the next page of records that match your search.

Click ‘New Search’ to view the Advanced Search screen.


2. Click on the left drop‐down menu to add fields such as physical characteristics and personal information to your search. For example, to search for someone who has brown hair, select Physical Characteristics in the left drop‐down menu, then select Hair Color in the right drop‐down menu. Then click ‘Add Field.’

3. Continue to add fields to your search by clicking on the left and right drop‐down menus and clicking ‘Add Field’. In the example above, the search will retrieve all missing persons in the NamUs system who have Brown hair, wear Braces, and drive a Ford.


4. When you are finished adding your fields, click ‘Search’ to search the database for all records matching your criteria.

Registering as a User with NamUs

To enter a case into the NamUs system, you must first register as either a Public User, a Law Enforcement professional, or a Case Manager.

To start your registration, click ‘Register’ on the left side of the homepage in the Member Login section.

Before proceeding, please confirm that you have enough information to complete a missing persons profile on NamUs. A National Crime Information Center (NCIC) number must be in place before the case is displayed on the NamUs system. This is

http://www.dna.gov/uses/m_person/educational�


the official law enforcement tracking number for a missing persons report and can be obtained through a local law enforcement or FBI office.

You must be able to provide the following details about the missing individual:

NCIC # First Name • Last Name • Age • Sex • Race • Height • Weight

• City • State • Circumstances • Hair Color • Eye Color • Date Last Known Alive (LKA)

PLEASE NOTE: If you want to file a crime report or complaint that is not explicitly a case, please contact your local law enforcement agency. If you want to report an incident wherein a person is injured, threatened, or otherwise placed in danger, you should immediately call 9‐1‐1.

Press ‘Continue’ to proceed with the registration process.


Complete the New User Registration screen by entering your name and contact information. The ‘Public E‐mail’ field refers to an e‐mail address that will be visible to all users of the NamUs system.

Select the user type that most closely matches your profile:

• Public User – Members of the general public should choose this type.

• Law Enforcement – Police officers, missing persons commanders and other law enforcement officers. Registering as a Law Enforcement user will give you the capability to enter sensitive case information.

• Case Manager – This user type is designed for members of state missing persons clearinghouses and other authorized individuals. Selecting this user type will give you the capability to approve cases and manage user lists.

• Regional System Administrator – If you are a coordinator of case managers within the NamUs system, select this type. Once approved, you will have the capability to assign cases to specific case managers.

Select a secret question that can be used to confirm your identity in case you forget your password. Enter the answer to your question in the space provided.

Enter an e‐mail address where you wish to be contacted, and confirm the e‐mail address by re‐typing it in the field below. (This can be the same e‐mail address as you entered in the ‘Public E‐mail’ field.)

To help spread the word about the NamUs system, please share how you heard about NamUs.

Finally, if you are registering as a non‐public user, you will be asked to provide the name and e‐mail address of your Chief Administrator (e.g., Chief, Sheriff, Medical Examiner, Director, etc.) so that NamUs can confirm your registration.


Click ‘Continue’ to submit your form. On the next page, please review the NamUs system policies. Scroll to the end, click on ‘Accept’ and then click on the ‘Register’ button to complete your registration.

Note: All users registering as a Law Enforcement Officer, Case Manager, or Regional System Administrator will be verified by NamUs support staff prior to becoming active in the system. This process may take several business days to complete. However, you will be sent your username/password via email immediately so that you can begin entering cases into the system. Once your registration is verified, you will receive an approval email from NamUs and you will be granted access to all the system functions available to your user type.

Entering a Case

The National Missing Persons Data System empowers members of the justice community and the general public to enter missing persons cases into a central, national database. When completing your report, please include any details and information that may help an investigator conduct a search.

Please Note: To ensure privacy of the most sensitive case data, some of the information you enter into the system will only be viewable by case managers and law enforcement professionals who have registered with NamUs. For a list of data fields that are viewable by the general public, see Appendix A, “Data Elements and View/Edit Permissions”.

To enter a new case into the NamUs system, click ‘New Case’ in the toolbar at the top of the homepage (this function will only appear if you have registered as a user with NamUs); the Case Information screen will appear.

Complete this form by entering as much information about the missing person as you know, including: name, date of birth, NCIC number (if the case has been reported to the FBI), the date and


time last known alive (“LKA”), the missing person’s age, what their age would be now, the person’s race, ethnicity, gender, height, weight, and blood type. (All required fields are indicated by a red asterisk [*].)

Case Information Screen

When you have completed the Case Information screen, you can either click ‘Next Page’ in the lower right to proceed to the Circumstances screen, or click ‘Save Changes’ to enter your case into the system.

Enter the height range in inches, NOT feet and inches.

Enter the time Last Known Alive (LKA)

You can jump to a specific page of the case by clicking on the links in the Case Navigation bar on the left side of the screen.


Circumstances Screen

If you have information regarding the circumstances surrounding the missing person’s disappearance, enter this in the Circumstances screen.

The address information at the top of this form refers to the area in which the person was last seen. If you don’t have an exact address or cross street, select ‘Other’ and enter a description of the area.

The city, state and circumstance description are required fields for this screen.

If you want to allow all users of NamUs to view the information entered into the circumstances field, check the box ‘Circumstances are viewable by the public’. If you wish this information to be viewable only by case managers or law enforcement professionals, uncheck this box.


Physical Characteristics Screen

To add detailed information about hair color, eye color, and other distinctive features, enter them into the Physical Characteristics screen.

If the missing person had unique features such as piercings, tattoos, scars, or issues such as allergies or medical conditions, click the button next to “Distinctive features as described below”, then check the corresponding feature and enter the information into the field that appears to the right (see below for an illustration).

Check this box if you want the circumstances information viewable by all users of NamUs.


Clothing and Accessories Screen

Enter any information about clothing and accessories worn by the missing person into the Clothing and Accessories screen. Simply click the button next to “Clothing and Accessories are described below” and enter any information you have into the corresponding Clothing, Footwear, Jewelry, Eyewear or Accessories fields.


Electronic Communications Screen

If the missing person had a cell phone or pager, enter information on the type of phone and provide the contact numbers. (This information is only viewable by the person entering the case, the case manager and law enforcement; it is not viewable by the general public.)

Please enter information about the missing person’s Internet usage into the Internet Access History field. For instance, if the missing person frequently visited certain Web sites, had a MySpace page, or wrote a blog, please enter these details.


Transportation Methods Screen

Enter information on vehicles and transportation into the Transportation Methods form. If the vehicle was issued a special license plate, select the type of tag from the drop‐down menu. Enter any distinguishing features about the vehicle in the vehicle notes.

If the missing person was traveling by bus or airline, enter this information into the fields at the bottom of the page.


Secondary Parties Screen

In the Secondary Parties form, provide the names and contact information for any people who may have seen or been with the missing person around the time of their disappearance.

Click ‘Add Party’ when you have completed the form to submit the information. Another form will appear; you can continue to add secondary parties by completing the form and clicking ‘Add Party’.


Dental Information Screen

If you are a case manager or a dentist, enter dental details by clicking the button next to “See dental information below” and entering the information into the form. A public user may not have these records, but if you know the person’s dentist, his or her contact information can be added to the record for future follow up by a case manager or law enforcement officer.

To display dental codes, click the ‘Show Dental Codes’ link.

Click this link to display or hide the Dental Codes.

Have dental information? Click this button to enter data.


Dental Codes

Record information on fillings, crowns, bridges and other dental characteristics by entering the codes below the chart into the boxes corresponding to the teeth involved.

For instance, if the missing person has a filling on the #3 molar, enter ‘F’ into the #3 box on the chart. If two codes apply to a particular tooth, you can enter both into the box. In addition, if


you need to enter a comment about a tooth, you can add an ‘O’ into the box and add the details into the comment box below.

This chart utilizes the Universal/National System for tooth numbering adopted by the American Dental Association. For more information on this system and to see a visual chart of this numbering method, visit: http://www.ada.org/public/topics/tooth_number.asp

DNA Sample Screen

If you have had a DNA sample collected from the missing individual or a family member of the missing person, please enter that information into the DNA – Family Reference Sample form. When you select ‘Complete’ from the DNA Status drop‐down menu, the form will expand to provide data fields for the DNA information that you can find on your DNA Analysis Report (Learn more about DNA analysis.) To complete this form:

• Select the Relationship from the drop‐down box

• Check whether the sample was a mitochondrial DNA sample (mtDNA), or a nuclear DNA (nucDNA) sample

• Select the testing facility

• Enter the Reference number for the sample.

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Fingerprint Information Screen

Please indicate whether you were able to obtain fingerprint data for the missing person. If the fingerprint information is available from a law enforcement agency, click ‘Fingerprints are available elsewhere’ and indicate the agency and case number if available in the FP Comments box.

If you have a 10‐print fingerprint card, click the ‘Fingerprint classification or card is shown below’ selection and transfer the information from the fingerprint card into the 10 boxes on the form. If you know the fingerprint classification system used, you can enter this information into the comments box to the right.

For a detailed explanation of the different fingerprint classification systems and the nomenclature used in each, you can download a guide at: https://identifyus.org/help/FPinformation.pdf

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Photos Screen

To upload a photo of the missing person, follow these steps:

• Click ‘Upload Photo’ in the upper right corner of the Photos screen.

• Click the ‘Browse’ button, and locate the photo in your computer system

• Select the type of photo from the ‘Related Topic’ drop‐down menu

• Enter a caption if desired that explains the content of the photo

• Check the box next to ‘Viewable to public?’ to indicate whether you would like to make this photo available to all users of NamUs. (Unchecking this box will allow the photo to only be viewable by law enforcement only.)

• Click ‘Add Photo’ to upload the photo to the system. Note: The system uses JPG image files only. If your photos are a different format, most photo software products can easily convert them to JPG. Do this prior to uploading the photo. Use the missing person’s name as the photo file name. To search your case photos for a specific picture, you can use the ‘Filter photos:’ function and select the type of picture you are looking for from the drop‐down menu. Click ‘Filter’ to display photos that match this type. Click ‘Clear’ to clear the search field.

Click ‘Upload Photo’ to display the controls to browse for your photo and upload it.


Documents Screen

You can upload documents such as case reports, notes and any other electronic files pertaining to your case through the Documents screen. To upload a document, simply click ‘Upload Document’ and browse to locate your document on your computer system and click ‘Upload’. If documents have been uploaded to your case, you can view and download them from this screen.

Police Information Screen

To enter agency information, click ‘Add Agency’. The form will expand to display fields for entering police agency information.


Enter the title, name and contact information for the officer and agency that are handling your case. When the fields are complete, click ‘Add Agency’ to enter the information into the case record and to start adding a new agency if desired.

Exclusions Screen

If there has been an investigation into this case and you would like to provide details on any leads or persons that should be excluded from further research, please enter this into the Exclusions Screen. List the First Name, Last Name and Reason for excluding this person from additional investigation.

5‐Star Rating System To help users gauge the completeness of their missing persons report information and to encourage entry of the highest quality data, the NamUs system rates each profile using a five‐star system. The number of stars increases as the case information becomes more useful for finding a missing person. The following criteria are used to create the report’s rating:


1 Star The report includes basic information such as age, race, sex, height and weight, date of birth, a case number, and the county and state where the person was last seen.

2 Stars The report contains information on distinctive bodily features such as scars, marks, and tattoos, or distinctive clothing, footwear, eyewear, or jewelry.

3 Stars A fingerprint classification or fingerprint card has been entered/uploaded, AND/OR information has been entered into at least one of the tooth boxes on the dental chart page, AND/OR a facial photo or artist’s rendering has been uploaded.

4 Stars Same as 3 Stars except that a mitochondrial OR nuclear DNA profile has been established.

5 Stars A facial photo or rendering has been uploaded, fingerprint

Profile Strength Rating — Stars increase as the profile information becomes more complete.


information has been entered or uploaded, a DNA profile has been established, and specific tooth information has been entered.

Editing a Case

To edit an existing case, follow these steps:

1. Log in to NamUs 2. Click on ‘My Cases’ in the ‘My Dashboard’ menu on the top

toolbar. 3. Select the case you want to edit by clicking on it in the Case

Log listing. 4. Select the desired form from the Case Navigation toolbar on

the left side of the screen. 5. Update/edit the form by entering the new information. 6. Click ‘Save Changes’ in the upper left corner of the form.

Click on the case report that you want to edit.


Case Management

When case information is edited, the changes have to be approved by a case manager before they become active on the NamUs system. These cases are added to the ‘Changed Cases’ queue. To see if you have any cases awaiting approval, simply click on ‘My Dashboard’ in the top toolbar.

Approving Case Modifications If you are a case manager and need to approve changes/edits made to a case: 1. Log in and click on ’My Dashboard’ in the upper toolbar 2. Click on ’Pending Case‘ (all cases awaiting approval are

displayed here) 3. Click on ’Changed Cases‘ (any case that has been modified

will be loaded) 4. Open the case by clicking on it 5. Each change will be displayed with an ’Approve‘ or ’Deny‘

button 6. Click the desired button and click “Update” (at bottom)

If any cases require approval, they will appear in the Pending Cases section of My Dashboard.


Miscellaneous Functions

Changing Your Password When you register as a user with the NamUs system, you initially receive a randomly generated password. We recommend that you create a new password that is easier to remember. To change your password:

1. Log in to the NamUs system using your existing password. 2. Click the ‘Edit Profile’ link that is next to your name in the

upper left corner of the Web site. The Edit Profile form appears.

3. Enter your existing password in the ‘Old Password’ field. 4. Enter a new password into the ‘New Password’ field. 5. Re‐enter your new password in the ‘Confirm Password’

field to ensure that you typed it correctly. 6. Click ‘Save’ at the bottom of the screen to save your new

password.

To change your password, click the ‘Edit Profile’ link next to your name.


Appendix A – Data Elements and View/Edit Permissions VIEW - EDIT data? Yes (Y), No (N) or Yes with restriction see below (Y*)

A Case Information Public PublicUser Clearinghouse Law Enforcement ME/C Required

1 Case Status Y - N Y - N Y - Y Y - Y* Y - N Y

2 Date Found Y - N Y - Y* Y - Y Y - Y* Y - N Y

3 First Name Y - N Y - Y* Y - Y Y - Y* Y - N Y

4 Middle Name Y - N Y - Y* Y - Y Y - Y* Y - N Y

5 Last Name Y - N Y - Y* Y - Y Y - Y* Y - N Y

6 Maiden Name Y - N Y - Y* Y - Y Y - Y* Y - N Y

7 Nickname Y - N Y - Y* Y - Y Y - Y* Y - N N

8 Date Of Birth Y - N Y - Y* Y - Y Y - Y* Y - N Y

9 NCIC Number Y - N Y - Y* Y - Y Y - Y* Y - N N

10 Age LKA Y - N Y - Y* Y - Y Y - Y* Y - N Y

11 Sex Y - N Y - Y* Y - Y Y - Y* Y - N Y

12 Race Y - N Y - Y* Y - Y Y - Y* Y - N Y

13 Ethnicity Y - N Y - Y* Y - Y Y - Y* Y - N N

14 Height Y - N Y - Y* Y - Y Y - Y* Y - N Y

15 Weight Y - N Y - Y* Y - Y Y - Y* Y - N Y

16 Blood Type Y - N Y - Y* Y - Y Y - Y* Y - N N

B Circumstances Public PublicUser Chouse LE ME/C Required

1 LKA Address Y - N Y - N Y - Y Y - Y* Y - N N

2 LKA City Y - N Y - Y* Y - Y Y - Y* Y - N N

3 LKA State Y - N Y - Y* Y - Y Y - Y* Y - N N

4 LKA Zip Y - N Y - Y* Y - Y Y - Y* Y - N N


5 LKA County Y - N Y - Y* Y - Y Y - Y* Y - N N

6 LKA Date Y - N Y - Y* Y - Y Y - Y* Y - N N

7 Foul Play Y - N Y - N Y - Y Y - Y* Y - N N

8 Financial Transactions Y - N Y - N Y - Y Y - Y* Y - N N

9 Circumstances Y - N Y - N Y - Y Y - Y* Y - N N

C Physical Characteristics

Public PublicUser Chouse LE ME/C Required

1 Head Hair Y - N Y - Y* Y - Y Y - Y* Y - N N

2 Body Hair Y - N Y - Y* Y - Y Y - Y* Y - N N

3 Facial Hair Y - N Y - Y* Y - Y Y - Y* Y - N N

4 Eye Color Y - N Y - Y* Y - Y Y - Y* Y - N N

5 Amputations Y - N Y - Y* Y - Y Y - Y* Y - N N

6 Deformities Y - N Y - Y* Y - Y Y - Y* Y - N N

7 Scars And Marks Y - N Y - Y* Y - Y Y - Y* Y - N N

8 Tattoos Y - N Y - Y* Y - Y Y - Y* Y - N N

9 Piercings Y - N Y - Y* Y - Y Y - Y* Y - N N

10 Medical Implants Y - N Y - Y* Y - Y Y - Y* Y - N N

11 Foreign Objects N - N Y* - Y* Y - Y Y - Y* Y - N N

12 Skeletal Information Y - N Y - Y* Y - Y Y - Y* Y - N N

13 Organ Absent N - N Y* - Y* Y - Y Y - Y* Y - N N

14 Prior Surgery N - N Y* - Y* Y - Y Y - Y* Y - N N

15 Medication/Drug History N - N Y* - Y* Y - Y Y - Y* Y - N N

16 Allergies N - N Y* - Y* Y - Y Y - Y* Y - N N

17 Known Illnesses N - N Y* - Y* Y - Y Y - Y* Y - N N

18 Prosthetics Y - N Y - Y* Y - Y Y - Y* Y - N N


D Clothing and Accessories


1 Clothing Y - N Y - Y* Y - Y Y - Y* Y - N N

2 Footwear Y - N Y - Y* Y - Y Y - Y* Y - N N

3 Jewelry Y - N Y - Y* Y - Y Y - Y* Y - N N

4 Eyewear Y - N Y - Y* Y - Y Y - Y* Y - N N

5 Accessories Y - N Y - Y* Y - Y Y - Y* Y - N N

E Electronic Communications


1 Cellphone N - N Y* - Y* Y - Y Y - Y* Y - N N

2 Pager N - N Y* - Y* Y - Y Y - Y* Y - N N

3 Internet Access N - N Y* - N Y - Y Y - Y* Y - N N

F Transportation Methods


1 Vehicle Y - N Y - Y* Y - Y Y - Y* Y - N N

2 Airline N - N Y* - Y* Y - Y Y - Y* Y - N N

3 Bus N - N Y* - Y* Y - Y Y - Y* Y - N N

G Fingerprints Public PublicUser Chouse LE ME/C Required

1 Per finger coding N - N Y* - Y* Y - Y Y - Y* Y - N N

2 Fingerprint Comments N - N Y* - Y* Y - Y Y - Y* Y - N N

H Dental Public PublicUser Chouse LE ME/C Required

1 Restorations Y - N Y - N Y - Y Y - Y* Y - N N


2 Dentures Y - N Y - N Y - Y Y - Y* Y - N N

3 Bridge Work Y - N Y - N Y - Y Y - Y* Y - N N

4 Implants Y - N Y - N Y - Y Y - Y* Y - N N

5 Braces Y - N Y - N Y - Y Y - Y* Y - N N

6 Retainer Y - N Y - N Y - Y Y - Y* Y - N N

7 Root Canal Y - N Y - N Y - Y Y - Y* Y - N N

8 Upper Jaw Toothless Y - N Y - N Y - Y Y - Y* Y - N N

9 Lower Jaw Toothless Y - N Y - N Y - Y Y - Y* Y - N N

10 Baby Teeth Present Y - N Y - N Y - Y Y - Y* Y - N N

11 Per tooth coding N - N Y* - N Y - Y Y - Y* Y - N N

12 Dental Comments N - N Y* - N Y - Y Y - Y* Y - N N

13 Dentist First Name N - N Y* - Y* Y - Y Y - Y* Y - N N

14 Dentist Last Name N - N Y* - Y* Y - Y Y - Y* Y - N N

15 Dentist Address N - N Y* - Y* Y - Y Y - Y* Y - N N

16 Dentist City N - N Y* - Y* Y - Y Y - Y* Y - N N

17 Dentist State N - N Y* - Y* Y - Y Y - Y* Y - N N

18 Dentist Zip N - N Y* - Y* Y - Y Y - Y* Y - N N

I Police Contacts Public PublicUser Chouse LE ME/C Required

1 Title Y - N Y - N Y - Y Y - Y* Y - N N

2 First Name Y - N Y - N Y - Y Y - Y* Y - N N

3 Last Name Y - N Y - N Y - Y Y - Y* Y - N N

4 Jurisdiction Y - N Y - N Y - Y Y - Y* Y - N N

5 Agency Y - N Y - N Y - Y Y - Y* Y - N N

6 City Y - N Y - N Y - Y Y - Y* Y - N N

7 Phone Y - N Y - N Y - Y Y - Y* Y - N N


8 Email Y - N Y - N Y - Y Y - Y* Y - N N

9 Case Number Y - N Y - N Y - Y Y - Y* Y - N N

J DNA Public PublicUser Chouse LE ME/C Required

1 DNA Status N - N Y* - N Y - Y Y - Y* Y - N N

2 mtDNA N - N Y* - N Y - Y Y - Y* Y - N N

3 nucDNA N - N Y* - N Y - Y Y - Y* Y - N N

4 DNA Location N - N Y* - N Y - Y Y - Y* Y - N N

K Media Public PublicUser Chouse LE ME/C

1 Facial/Identification Photo(s)

Y - N Y - Y Y - Y Y - Y* Y - N

2 Physical Characteristic Photo(s)

Y - N Y - Y Y - Y Y - Y* Y - N

3 Fingerprints N - N Y* - Y Y - Y Y - Y* Y - N

4 DNA Information N - N Y* - Y Y - Y Y - Y* Y - N

5 Dental Radiographs N - N Y* - Y Y - Y Y - Y* Y - N

6 Other Radiographs N - N Y* - Y Y - Y Y - Y* Y - N

L Features Public PublicUser Chouse LE ME/C

1 Watch List N Y Y Y Y

2 Adding a Case N Y* Y Y Y

3 Download Images N Y* Y Y Y

4 Printing Case Report N Y* Y Y Y

5 Printing Poster N Y* Y Y Y

6 NamUs Network Matching N Y* Y Y Y

7 Communication Log N N Y Y Y


8 Clearing House Contact Information

Y Y Y Y Y

9 LE Contact Information N Y* Y Y Y

10 Case Owner Contact Information

N Y* Y Y Y

Y=YES N=NO Y* in first position = Yes they may VIEW their own case information

Y* in second position = Yes they may EDIT this information, however edits are subject to "case manager" validation.