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National Park Service U.S. Department of the Interior

Natural Resource Stewardship and Science

Pinnacles National Park Visitor Study Spring 2013 Natural Resource Report NPS/NRSS/EQD/NRR—2014/766

ON THE COVER Rock formations at Pinnacles National Park Photograph courtesy of Gavin Emmons

Pinnacles National Park Visitor Study Spring 2013 Natural Resource Report NPS/NRSS/EQD/NRR—2014/766

Margaret Littlejohn, Marc F. Manni, and Yen Le Visitor Services Project Park Studies Unit College of Natural Resources University of Idaho 875 Perimeter Drive MS 1139 Moscow, ID 83844-1139

February 2014

U.S. Department of the Interior National Park Service Natural Resource Stewardship and Science Fort Collins, Colorado

Pinnacles National Park – VSP Visitor Study 265.1 April 5-11, 2013

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The National Park Service, Natural Resource Stewardship and Science office in Fort Collins, Colorado, publishes a range of reports that address natural resource topics. These reports are of interest and applicability to a broad audience in the National Park Service and others in natural resource management, including scientists, conservation and environmental constituencies, and the public.

The Natural Resource Report Series is used to disseminate high-priority, current natural resource management information with managerial application. The series targets a general, diverse audience, and may contain NPS policy considerations or address sensitive issues of management applicability.

All manuscripts in the series receive the appropriate level of peer review to ensure that the information is scientifically credible, technically accurate, appropriately written for the intended audience, and designed and published in a professional manner.

Data in this report were collected and analyzed using methods based on established, peer-reviewed protocols and were analyzed and interpreted within the guidelines of the protocols.

Views, statements, findings, conclusions, recommendations, and data in this report do not necessarily reflect views and policies of the National Park Service, U.S. Department of the Interior. Mention of trade names or commercial products does not constitute endorsement or recommendation for use by the U.S. Government.

This report is available from the Social Science Division (http://www.nature.nps.gov/socialscience/index.cfm) and the Natural Resource Publications Management website (http://www.nature.nps.gov/publications/nrpm/). To receive this report in a format optimized for screen readers, please email [email protected].

This report and other reports by the Visitor Services Project (VSP) are available from the VSP website (http://www.psu.uidaho.edu/c5/vsp/vsp-reports/) or by contacting the VSP office at (208) 885-2585.

Please cite this publication as:

Littlejohn, M., M. F. Manni, and Y. Le. 2014. Pinnacles National Park visitor study: Spring 2013. Natural Resource Report NPS/NRSS/EQD/NRR—2014/766. National Park Service, Fort Collins, Colorado.

NPS 114/123831, February 2014


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Contents Page

Executive Summary ........................................................................................................................ v!Acknowledgements ............................................................................................................... viii!About the Authors ................................................................................................................. viii!

Introduction ..................................................................................................................................... 1!Organization of the Report ...................................................................................................... 1!Presentation of the Results ....................................................................................................... 2!

Methods........................................................................................................................................... 3!Survey Design and Procedures ................................................................................................ 3!

Sample size and sampling plan ........................................................................................... 3!Questionnaire design ........................................................................................................... 3!Survey procedure ................................................................................................................ 4!Data analysis ....................................................................................................................... 4!Limitations .......................................................................................................................... 5!Special conditions ............................................................................................................... 5!Checking non-response bias ............................................................................................... 6!

Results ............................................................................................................................................. 7!Group and Visitor Characteristics ........................................................................................... 7!

Visitor group size ................................................................................................................ 7!Visitor group type ............................................................................................................... 7!Visitors with organized groups ........................................................................................... 8!United States visitors by state of residence ......................................................................... 9!Visitors from California and adjacent states by county of residence ................................ 10!Residents of the area ......................................................................................................... 10!International visitors by country of residence ................................................................... 11!Number of visits to park in lifetime .................................................................................. 12!Visitor age ......................................................................................................................... 13!Visitors of Hispanic or Latino ethnicity ............................................................................ 14!Visitor race ........................................................................................................................ 14!Visitors with physical conditions affecting access/participation ...................................... 15!Respondent household income ......................................................................................... 16!Respondent household size ............................................................................................... 16!

Trip/Visit Characteristics and Preferences ............................................................................ 17!Information sources prior to visit ...................................................................................... 17!Information sources for future visits ................................................................................. 18!Park as destination ............................................................................................................ 19!Primary reason for visiting the park area .......................................................................... 19!Alternative plans to visiting Pinnacles NP ........................................................................ 20!Places stayed on night prior to visit .................................................................................. 21!Places stayed on night after visit ....................................................................................... 23!Transportation ................................................................................................................... 25!Number of vehicles ........................................................................................................... 25!Number of park entries ..................................................................................................... 26!Use and ratings of shuttle bus ........................................................................................... 27!


iv

Contents (continued)

Page Overnight stays ................................................................................................................. 29!Accommodations used inside the park ............................................................................. 30!Accommodations used in the area outside the park .......................................................... 30!Arrival and departure times; day of week of first arrival .................................................. 31!Length of stay in the park ................................................................................................. 33!Places visited in the park ................................................................................................... 34!Activities on this visit ....................................................................................................... 35!Activity that was primary reason for visit ......................................................................... 36!Activities on future visits .................................................................................................. 37!Climbing activities ............................................................................................................ 38!Hiking ............................................................................................................................... 39!Sights or activities visitor groups were unable to see or do .............................................. 42!

Ratings of Services, Facilities, Attributes, Resources, and Elements ................................... 46!Information services and facilities used ............................................................................ 46!Importance ratings of information services and facilities ................................................. 47!Quality ratings of information services and facilities ....................................................... 49!Mean scores of importance and quality ratings of information services and

facilities ....................................................................................................................... 51!Visitor services and facilities used .................................................................................... 52!Importance ratings of visitor services and facilities ......................................................... 53!Quality ratings of visitor services and facilities ................................................................ 55!Mean scores of importance and quality ratings of visitor services and facilities ............. 57!

Expenditures .......................................................................................................................... 58!Total expenditures inside and outside the park ................................................................. 58!Number of adults covered by expenditures ...................................................................... 59!Number of children covered by expenditures ................................................................... 59!Expenditures inside the park ............................................................................................. 60!Expenditures outside the park ........................................................................................... 63!Income forgone to make this trip ...................................................................................... 68!

Preferences for Future Visits ................................................................................................. 69!Preferred interpretive services/programs .......................................................................... 69!

Overall Quality ...................................................................................................................... 71!Visitor Comment Summaries ................................................................................................ 72!

Planning for the future ...................................................................................................... 72!Additional comments ........................................................................................................ 75!

Visitor Comments .................................................................................................................. 77!Appendix 1: The Questionnaire .................................................................................................... 93!Appendix 2: Additional Analysis .................................................................................................. 95!Appendix 3: Decision Rules for Checking Non-response Bias .................................................... 97!

References .............................................................................................................................. 98!


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Executive Summary This visitor study report profiles a systematic random sample of Pinnacles National Park (NP) visitors during April 5-11, 2013. A total of 600 questionnaires were distributed to visitor groups (598 English and 2 Spanish). Of those, 439 questionnaires were returned (438 English and 1 Spanish), resulting in a 73.2% response rate. Group size and type

Forty-four percent of visitor groups consisted of two people and 33% were visiting in groups of three or four. Fifty-nine percent of visitor groups consisted of family groups.

State or country of residence

United States visitors were from 17 states and comprised 98% of total visitation during the survey period, with 94% from California. Eighteen percent of visitor groups were residents of the area (within 50 miles of the park). International visitors were from eight countries, but there were too few respondents (26) to have reliable data.

Frequency of visits Fifty-four percent of visitors visited the park once in their lifetime. Twenty-five

percent had visited two or three times, while 17% had visited five or more times.

Age, ethnicity, and race

Forty-five percent of visitors were ages 41-65 years, 19% were ages 15 years or younger, and 14% were 66 years or older. Eight percent were Hispanic or Latino. Eight-seven percent of visitors were White and 12% were Asian.

Physical conditions Six percent of visitor groups had members with physical conditions affecting

their ability to access or participate in activities, facilities, or services. The activities, facilities, or services that visitors had difficulty accessing were trails/hiking and caves.

Information sources Most visitor groups (92%) obtained information about the park prior to their

visit, most often through the Pinnacles NP website (65%), friends/relatives/ word of mouth (51%), and previous visits (37%). Most visitor groups (82%) would prefer to use the Pinnacles NP website to obtain information for a future visit.

Park as destination During the on-site interview, 85% of visitor groups said the park was their

primary destination, while 13% said it was one of several destinations. Primary reason for visiting the area

The park was the primary reason that most nonresident visitor groups (81%) visited the area within 50 miles of Pinnacles NP.

Transportation Sixty-nine percent of visitor groups used a car to travel most of the distance

from their home to the area (within 50 miles of the park) and 13% used a SUV/truck/van. Eighty-five percent of nonresident visitor groups used one vehicle to arrive at the park, while 9% used two vehicles.

First arrival time/last departure time and day of week of visit

The greatest proportion of visitor groups first arrived at the park between 9 am and 10:59 am (27%), followed by 11 am and 12:59 pm (21%), and 1 pm and 2:59 pm (20%). The most common last departure time was between 3 pm and 4:59 pm (31%). The most common days of the week that visitor groups arrived were Friday (20%), Saturday (20%), and Sunday (17%).

Overnight stays Forty-nine percent of visitor groups stayed overnight inside the park or in the

area within 50 miles of the park.


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Executive Summary (continued) Overnight stays – number of nights

Of those visitor groups what stayed inside the park, 75% stayed two or three nights, Of those visitor groups that stayed outside the park within 50 miles, 81% stayed one or two nights.

Type of lodging used Inside the park, 70% tent camped in a developed campground and 32% RV/

trailer camped. Outside the park within 50 miles, 79% stayed in a lodge, hotel, motel, rented condo/ home, cabin, B&B, etc. while 15% RV/trailer camped.

Length of visit Among visitor groups that spent less than 24 hours in the park (69%), the

average length of stay was 5.7 hours. Of the visitor groups that spent 24 hours or more (31%), the average length of stay was 2.6 days. The average length of stay for all visitor groups was 23.1 hours or 1 day.

Places visited The most common places visited in the park include Bear Gulch Caves

(48%), Bear Gulch Reservoir (48%), Bear Gulch Picnic Area (45%), and Pinnacles Visitor Center (44%).

Activities on this visit

The most common activities were hiking/walking (96%), viewing wildflowers (68%), and viewing scenery/sightseeing/scenic drive (64%). The most common activities that were the primary reason for visiting the park were hiking/walking (61%) and camping (9%).

Viewing California condors

Over one-half of visitor groups (53%) viewed California condors during their visit. On a future visit, 76% of visitor groups would like to view California condors. Twenty-one percent of visitor groups were unable to view condors because they were not visible during their visit.

Climbing/hiking Nine percent of visitor groups had some in their group that participated in

climbing on this visit, most often in Bear Gulch (74%). Most visitor groups hiked (95%). The most common trailheads used were High Peaks and Bear Gulch Caves.

Information services and facilities

The information services and facilities most often used by visitor groups were the park brochure/map (86%), assistance from park staff (65%), and Pinnacles Visitor Center - overall (59%).

Visitor services and facilities

The visitor services and facilities most often used by visitor groups were the park road (73%), other restrooms beside the campground (70%), and directional signs in the park (62%).

Expenditures The average visitor group expenditure (inside and outside the park within 50

miles of the park) was $129. The median group expenditure (50% of groups spent more and 50% of groups spent less) was $60. The average total expenditure per person (per capita) was $53.

Preferred additional services/programs

Seventy-two percent of visitor groups were interested in additional services/ programs including an additional condor program (61%), night walks/night sky program (51%), and additional geology program (45%).


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Executive Summary (continued) Overall quality Most visitor groups (94%) rated the overall quality of facilities, services, and

recreational opportunities at Pinnacles NP as “very good” or “good.” Less than 1% of visitor groups rated the overall quality as “poor” and no groups rated quality as “very poor.”

For more information about the Visitor Services Project, please contact the Park Studies Unit at the University of Idaho at (208) 885-2585 or the following website http://www.psu.uidaho.edu.


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Acknowledgements We thank Margaret Littlejohn for compiling the report, Nancy Holmes for overseeing the fieldwork, Debbie McLaughlin, and the staff and volunteers of Pinnacles NP for assisting with the survey, and Matthew Strawn and Brian Quigley for data processing.

About the Authors Margaret Littlejohn is a research assistant for the Visitor Services Project. Yen Le, Ph.D., is Director of the Visitor Services Project, Park Studies Unit, Department of Conservation Social Sciences, at the University of Idaho.


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Introduction This report describes the results of a visitor study at Pinnacles NP in Paicines, California, conducted April 5-11, 2013 by the National Park Service (NPS) Visitor Services Project (VSP), part of the Park Studies Unit (PSU) at the University of Idaho. As described in the National Park Service website for Pinnacles NP, “Pinnacles National Park gets its name from rock spires and crags that are remnants of an ancient volcanic field, which eroded over millions of years as portions of the field moved northward along the San Andreas Fault. Rock debris in the form of boulders has weathered and settled, leaving behind spires of volcanic rock and talus caves.” (www.nps.gov/pinn, retrieved October 2013).

Organization of the Report This report is organized into three sections. Section 1: Methods This section discusses the procedures, limitations, and special conditions that may affect the study results. Section 2: Results This section provides a summary for each question in the questionnaire and includes visitor comments to open-ended questions. The presentation of the results of this study does not follow the order of questions in the questionnaire. Section 3: Appendices Appendix 1. The Questionnaire. A copy of the questionnaire distributed to visitor groups. Appendix 2. Additional Analysis. A list of sample questions for cross-references and cross comparisons. Comparisons can be analyzed within a park or between parks. Results of additional analyses are not included in this report. Appendix 3. Decision rules for Checking Non-response Bias. An explanation of how the non-response bias was determined.


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Presentation of the Results Results are represented in the form of graphs (see Example 1), scatter plots, pie charts, tables, and text. Key 1. The figure title describes the graph’s information. 2. Listed above the graph, the “N” shows the number of individuals or visitor groups responding to the question. If “N” is less than 30, “CAUTION!” is shown on the graph to indicate the results may be unreliable. * appears when the total percentages do not equal 100 due to rounding. ** appears when total percentages do not equal 100 because visitors could select more than one answer choice. 3. Vertical information describes the response categories. 4. Horizontal information shows the number or proportion of responses in each category. 5. In most graphs, percentages provide additional information.

Example 1

0 200 400 600

Number of respondents

1

2

3 or more

87%

9%

5%

N=604 individuals*

Numberof visits

1Figure 14. Number of visits to the park in

past 12 months

2

3

4

5


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Methods

Survey Design and Procedures

Sample size and sampling plan All VSP questionnaires follow design principles outlined in Don A. Dillman’s book Mail and Internet Surveys: The Tailored Design Method (2007). Using this method, the sample size was calculated based on the park's visitation statistics of previous years. Brief interviews were conducted with a systematic, random sample of visitor groups that arrived at four sites during April 5-11, 2013. Visitors were surveyed between the hours of 8 a.m. and 6 p.m. Table 1 shows the four locations, number of questionnaires distributed at each location, and the response rate for each location. During this survey, 621 visitor groups were contacted and 600 of these groups (97%) accepted questionnaires. (The average acceptance rate for 277 VSP visitor studies conducted from 1988 through 2012 is 91.3%). Two visitor groups elected to use the Spanish version of the questionnaire and one was returned. Questionnaires were completed and returned by 439 respondents, resulting in a 73.2% response rate for this study. (The average response rate for the 277 VSP visitor studies is 71.6%.) Table 1. Questionnaire distribution

Distributed Returned Returned Sampling site N % N % by site % of total

Campground 73 12 54 74 12 East Side Moses Spring 286 48 211 74 48 East Side Overflow 30 5 22 73 5 West Side Chaparral Parking 211 35 152 72 35

Total 600 100 439 100

Questionnaire design

The Pinnacles NP questionnaire was developed through conference calls between the park and VSP staff to design and prioritize questions. Some of the questions were comparable with VSP studies conducted at other parks while others were customized for Pinnacles NP. Many questions ask respondents to choose answers from a list of responses, often with an open-ended option, while others are completely open-ended. The questionnaire was available in English and Spanish. No pilot study was conducted to test the Pinnacles NP questionnaire. However, all questions followed Office Management and Budget (OMB) guidelines and/or were used in previous surveys; thus, the clarity and consistency of the survey instrument have been tested and supported.


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Survey procedure Visitor groups were greeted, briefly introduced to the purpose of the study, and asked to participate. If visitors agreed, they were asked which member (at least 16 years old) had the next birthday. The individual with the next birthday was selected to complete the questionnaire for the group. An interview, lasting approximately two minutes, was conducted with that person to determine group size, group type, the age of the member completing the questionnaire, and how this visit to the park fit into their group’s travel plans. These individuals were asked their names, addresses, and telephone numbers or email addresses in order to mail them a reminder/thank-you postcard and follow-ups. Participants were asked to complete the survey after their visit, and return it using the Business Reply Mail envelope provided. Two weeks following the survey, a reminder/thank-you postcard was mailed to all participants who provided a valid mailing address (see Table 2). Replacement questionnaires were mailed to participants who had not returned their questionnaires four weeks after the survey. Seven weeks after the survey, a second round of replacement questionnaires was mailed to participants who had not returned their questionnaires. Table 2. Follow-up mailing distribution

Mailing Date U.S. International Total

Postcards April 29, 2013 555 12 267 1st replacement May 13, 2013 246 6 252 2nd replacement June 3, 2013 215 0 215

Data analysis

Visitor responses were entered twice and double-key validation was performed on numeric and short text responses. The remaining checkbox (bubble) variables were read by optical mark recognition (OMR) software. Responses to open-ended questions were categorized and summarized prior to data analysis. Numeric data were processed and statistics were calculated using Statistical Analysis Software® (SAS) and IBM SPSS Statistics.


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Limitations As with all surveys, this study has limitations that should be considered when interpreting the results.

1. This was a self-administered survey. Respondents completed the questionnaire after their visit, which may have resulted in poor recall. Thus, it is not possible to know whether visitor responses reflected actual behavior.

2. The data reflect visitor use patterns at the selected sites during the study period of April 5-11,

2013. The results present a ‘snapshot in time’ and do not necessarily apply to visitors during other times of the year.

3. Caution is advised when interpreting any data with a sample size of less than 30, as the results

may be unreliable. When the sample size is less than 30, the word “CAUTION!” is included in the graph, figure, table, or text.

4. Occasionally, there may be inconsistencies in the results. Inconsistencies arise from missing data

or incorrect answers (due to misunderstood directions, carelessness, or poor recall of information). Therefore, refer to both the percentage and N (number of individuals or visitor groups) when interpreting the results.

Special conditions The weather during the survey period ranged from sunny and warm/hot to cloudy, cool and breezy. No special events occurred in the area that would have affected the type and amount of visitation to the park.


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Checking non-response bias Five variables were used to check non-response bias: participant age, group size, group type, park as destination, and participant distance from home to the park. Respondents and non-respondents were found to be significantly different except for group size and distance from home to the park (see Table 3 – Table 6). Respondents at younger age ranges (especially 40 and younger), visitors traveling with friends, and visitors who visited Pinnacles NP as one of several destinations may be underrepresented in the results. See Appendix 3 for more details of the non-response bias checking procedures. Table 3. Comparison of respondents and non-respondents by average age and group size

Variable Respondents Non-respondents p-value (t-test)

Age (years) 51.26 (N=438) 37.62 (N=158) <0.001 Group size 3.23 (N=433) 3.43 (N=145) 0.450

Table 4. Comparison of respondents and non-respondents by group type

Group type Respondents Non-respondents p-value (chi-square)

Alone 43 (10%) 12 (8%) Family 255 (59%) 75 (48%) Friends 77 (18%) 52 (33%) Family and friends 52 (12%) 18 (12%) Other 4 (1%) 0 (0%)

0.002 Table 5. Comparison of respondents and non-respondents by primary destination

Destination Respondents Non-respondents p-value (chi-square)

Park as primary destination

364 (83%) 142 (89%)

Park as one of several destinations

65 (15%) 12 (8%)

Unplanned visit 8 (2%) 6 (4%)

0.027 Table 6. Comparison of respondents and non-respondents by distance from home to park

Destination Respondents Non-respondents p-value (chi-square)

Within 100 miles 207 (50%) 98 (67%) 101-200 miles 137 (33%) 33 (22%) 201 miles or more 63 (15%) 12 (8%) International visitors 8 (2%) 4 (3%)

0.090


_______________ *total percentages do not equal 100 due to rounding **total percentages do not equal 100 because visitors could select more than one answer 7

Results

Group and Visitor Characteristics

Visitor group size Question 21b

On this visit, how many people were in your personal group, including yourself?

Results

• 44% of visitor groups consisted of two people (see Figure 1).

• 33% were in groups of three or four.

Figure 1. Visitor group size

Visitor group type Question 21a

On this visit, which type of personal group (not guided tour/school/other organized group) were you with?

Results

• 59% of visitor groups consisted of family groups (see Figure 2).

• “Other” group types (1%) specified were:

Hiking group Neighbors Gay men’s hiking group

Figure 2. Visitor group type

0 50 100 150 200Number of respondents

1

2

3

4

5 or more

10%

44%

15%

18%

13%

N=433 visitor groups

Numberof people

0 50 100 150 200 250 300Number of respondents

Other

Alone

Family andfriends

Friends

Family

1%

10%

12%

18%

59%


Grouptype



Visitors with organized groups Question 20a

On this visit, was your personal group with a commercial guided tour group?

Results

• <1% of visitor groups were with a commercial guided tour group (see Figure 3).

Figure 3. Visitors with a commercial guided tour group

Question 20b On this visit, was your personal group with a school/educational group?

Results

• 2% of visitor groups were with a school/educational group (see Figure 4).

Figure 4. Visitors with a school/educational group

Question 20c On this visit, was your personal group with an “other” organized group (scouts, work, church, etc.)?

Results

• 4% of visitor groups were with an “other” organized group (see Figure 5).

Figure 5. Visitors with an “other” organized group

Question 20d

If you were with one of these organized groups, how many people, including yourself, were in this group?

Results – Interpret with CAUTION!

• Not enough visitor groups responded to this question to provide reliable results (see Figure 6).

Figure 6. Organized group size


No

Yes

100%

<1%

N=387 visitor groups*

With commercialguided tour group?


No

Yes

98%

2%


With school/educational group?


No

Yes

96%

4%


With otherorganizedgroup?

0 5 10 15Number of respondents

1-20

21 or more

48%

52%

N=23 visitor groups

Numberof people CAUTION!



United States visitors by state of residence Question 22b

For your personal group on this visit, what is each member’s state of residence?

Note: Response was limited to

seven members from each visitor group.

Results

• U.S. visitors were from 17 states and comprised 98% of total visitation to the park during the survey period.

• 94% of U.S. visitors came

from California (see Table 7 and Figure 7).

• Smaller proportions came

from 16 other states.

Table 7. United States visitors by state of residence

State

Number of

visitors

Percent of U.S.

visitors N=1153

individuals*

Percent of total visitors

N=1179 individuals

California 1081 94 92 Oregon 16 1 1 Nevada 14 1 1 Washington 10 1 1 Colorado 8 1 1 Wisconsin 6 1 1 Pennsylvania 4 <1 <1 Maryland 3 <1 <1 Minnesota 2 <1 <1 Ohio 2 <1 <1 Florida 1 <1 <1 Georgia 1 <1 <1 Idaho 1 <1 <1 Illinois 1 <1 <1 New Jersey 1 <1 <1 South Carolina 1 <1 <1 Texas 1 <1 <1

Figure 7. United States visitors by state of residence

Alaska

American SamoaGuam

Puerto Rico

Hawaii

PinnaclesNational Park

10% or more 4% to 9% 2% to 3% less than 2% N = 1153 individuals



Visitors from California and adjacent states by county of residence Note: Response was limited to seven

members from each visitor group.

Results

• Visitors from California and adjacent states were from 47 counties and comprised 96% of the total U.S. visitation to the park during the survey period.

• 19% came from Santa Clara

County, CA (see Table 8).

• 11% came from Santa Cruz County, CA.

• 10% came from Monterey

County, CA.

• Small proportions of visitors came from 44 other counties in California and adjacent states.

Table 8. Visitors from California and adjacent states by county of residence

County, State

Number of visitors N=1105

individuals Percent*

Santa Clara, CA 215 19 Santa Cruz, CA 123 11 Monterey, CA 113 10 Alameda, CA 90 8 Marin, CA 72 7 San Luis Obispo, CA 52 5 San Mateo, CA 44 4 San Francisco, CA 43 4 Contra Costa, CA 42 4 Orange, CA 32 3 Los Angeles, CA 28 3 Santa Barbara, CA 26 2 Sonoma, CA 24 2 San Benito, CA 23 2 Yolo, CA 17 2 Merced, CA 16 1 San Diego, CA 16 1 Sacramento, CA 15 1 Ventura, CA 13 1 28 other counties 101 9

Residents of the area Question 2a

Was every member in your personal group a resident (year-round or part-time) of the Pinnacles NP area (within 50 miles of the park)?

Results

• For 18% of visitor groups, all members were area residents (see Figure 8).

Figure 8. Visitor groups that were comprised of area residents only


No

Yes

82%

18%


All members ofpersonal groupresidents of area?



International visitors by country of residence Question 22b

For your personal group on this visit, what is each member’s country of residence?

Note: Response was limited to

seven members from each visitor group.

Results – Interpret with CAUTION!

• Not enough visitors responded to provide reliable results (see Table 9).

Table 9. International visitors by country of residence – CAUTION!

Country

Number of

visitors

Percent of international

visitors N=26

individuals*

Percent of total visitors

N=1179 individuals

Germany 7 27 1 United Kingdom 5 19 <1 Canada 4 15 <1 Chile 3 12 <1 France 2 8 <1 Jordan 2 8 <1 Mexico 2 8 <1 Singapore 1 4 <1



Number of visits to park in lifetime Question 22c

For your personal group on this visit, how many times has each member visited Pinnacles NP in their lifetime (including this visit)?

Note: Response was limited to seven

members from each visitor group. Results

• 54% of visitors were visiting the park for the first time (see Figure 9).

• 25% visited two or three times. • 17% had visited five or more times.

Figure 9. Number of visits to park in lifetime

0 140 280 420 560 700Number of respondents

1

2

3

4

5

6 or more

54%

17%

8%

4%

5%

12%

N=1157 individuals

Numberof visits



Visitor age Question 22a

For your personal group on this visit, what is each member’s current age?



• Visitor ages ranged from 1 to 93 years.

• 45% of visitors were 41 to 65 years old (see Figure 10).

• 19% were 15 years or younger.

• 14% were 66 years or older.

Figure 10. Visitor age


10 or younger

11-15

16-20

21-25

26-30

31-35

36-40

41-45

46-50

51-55

56-60

61-65

66-70

71-75

76 or older

12%

7%

3%

3%

5%

6%

6%

10%

9%

9%

8%

9%

8%

3%

3%

N=1249 individuals*

Age group(years)



Visitors of Hispanic or Latino ethnicity Question 25a

Are members of your personal group Hispanic or Latino?



• 8% of visitors were Hispanic or Latino (see Figure 11).

Figure 11. Visitors who were Hispanic or Latino

Visitor race Question 25b

What is the race of each member of your personal group?



• 87% of visitors were White (see Figure 12).

• 12% were Asian.

Figure 12. Visitor race


No

Yes

92%

8%

N=1178 individuals

Hispanic/Latino?


Native Hawaiianor other

Pacific Islander

Black orAfrican American

American Indianor Alaska Native

More thanone race

Asian

White

1%

1%

2%

2%

12%

87%

N=1205 individuals*

Race



Visitors with physical conditions affecting access/participation Question 23a

Does anyone in your personal group have a physical condition that made it difficult to access or participate in park activities, facilities, or services?

Results

• 6% of visitor groups had members with physical conditions (see Figure 13).

Figure 13. Visitor groups that had members with physical conditions affecting access or participation in park activities or services

Question 23b If YES, what activities, facilities, or services were difficult to access/participate in? (Open-ended)

Results – Interpret results with CAUTION! • Nineteen visitor groups listed activities,

facilities, or services they had difficulty accessing or participating in (see Table 10).

Table 10. Activities/facilities/services that were difficult to access/participate in (N=21 comments; some visitor groups made more than one comment) – CAUTION!

Activity/facility/service Number of times

mentioned

Trails/hiking 12 Caves 7 Restroom 1 Shower 1


No

Yes

94%

6%


Have physicalcondition?



Respondent household income Question 24a

For you only, which category best represents your annual household income?

Results

• 18% of respondents reported a household income of $100,000-$149,999 (see Figure 14).

• 17% had an income of $50,000-

$74,999.

Figure 14. Respondent household income

Respondent household size Question 24b

How many people are in your household? Results

• 47% of respondents had two people in their household (see Figure 15).

• 29% had three or four people.

• 16% had one person.

Figure 15. Number of people in respondent household


Do not wish to answer

Less than $24,999

$25,000-$34,999

$35,000-$49,999

$50,000-$74,999

$75,000-$99,999

$100,000-$149,999

$150,000-$199,999

$200,000 or more

15%

6%

4%

4%

17%

16%

18%

12%

8%

N=425 respondents

Income


1

2

3

4

5 or more

16%

47%

12%

17%

8%

N=391 respondents

Numberof people



Trip/Visit Characteristics and Preferences

Information sources prior to visit Question 1a

Prior to this visit, how did your personal group obtain information about Pinnacles NP?

Results

• 92% of visitor groups obtained information about Pinnacles NP prior to their visit (see Figure 16).

• As shown in Figure 17, among those visitor groups that obtained information about Pinnacles NP prior to their visit, the most common sources used were:

65% Pinnacles NP website 51% Friends/relatives/word of mouth 37% Previous visits

• Other websites (7%) used to obtain information prior to visit were:

co.monterey.ca.us ebird.com everytrail.com friends of pinnacles.org google.com mudncrud.com nps.gov openstreetmap.org recreation.gov reservation.gov reserveamerica.com tripadvisor.com wikipedia.com yelp.com Various hiking blogs

• “Other” sources of information (3%) were:

Condor Reintroduction Program Geology Class at Community College Naturalists at Large Outdoor program/guide service Road signs Santa Cruz Recreation Department

Visitor Center

Figure 16. Visitor groups that obtained information prior to visit

Figure 17. Sources of information used by visitor groups prior to visit


No

Yes

8%

92%


Obtainedinformation?


Other

Local businesses

State welcome center/visitors bureau/

chamber of commerce

Social/portablemedia

Television/radioprograms/DVDs

Other unitsof the NPS

PINN partnershipwebsite

Other websites

Inquiry to park viaphone, mail, or email

Travel guidestour books

Newspaper/magazine articles

Maps/brochures

Previous visits

Friends/relatives/word of mouth

PINN website

3%

1%

1%

3%

3%

6%

7%

7%

11%

12%

17%

28%

37%

51%

65%

N=404 visitor groups**

Informationsource



Information sources for future visits Question 1b

If you were to visit Pinnacles NP in the future, how would your personal group prefer to obtain information about the park?

Results

As shown in Figure 18, visitor groups’ most preferred sources of information for a future visit were:

82% Pinnacles NP website 38% Previous visits 35% Maps/brochures

• “Other” websites (6%) were:

everytrail.com mudncrud.com nps.gov openstreetmap.org tripadvisor.com yelp.com

• “Other” sources of information (1%) were:

Public library Road signs

Figure 18. Sources of information to use for a future visit


Other

Local businesses

State welcome center/visitors bureau/

chamber of commerce

Television/radioprograms/DVDs

Other unitsof the NPS

Other websites

Social/portablemedia

Newspaper/magazine articles

Pinnacles Partnershipwebsite

Travel guides/tour books

Inquiry to park viaphone, mail or email

Friends/relatives/word of mouth

Maps/brochures

Previous visits

Pinnacles NP website

1%

2%

3%

5%

5%

6%

7%

10%

14%

15%

20%

31%

35%

38%

82%


Informationsource



Park as destination Question from on-site interview

A two-minute interview was conducted with each individual selected to complete the questionnaire. During the interview, the question was asked: “How did this visit to Pinnacles NP fit into your personal group’s travel plans?”

Results

• 85% of visitor groups said the park was their primary destination (see Figure 19).

• 13% said the park was one of several

destinations.

Figure 19. How visit to park fit into visitor groups’ travel plans

Primary reason for visiting the park area Question 2b

For the nonresident members in your personal group, was visiting Pinnacles NP the primary reason for being in the area (within 50 miles of the park) on this trip?

Results

For 81% of visitor groups, visiting the park was the primary reason nonresident group members visited the area (see Figure 20).

Figure 20. Primary reason for visiting the Pinnacles NP area (within 50 miles of the park)


Not a planneddestination

One of severaldestinations

Primary destination

2%

13%

85%


Park asdestination


No

Yes

19%

81%


Was park the primary reason for visiting area?



Alternative plans to visiting Pinnacles NP Question 3a

For you only, if you had been unable to visit Pinnacles NP on this trip, would you have visited another time?

Results

• 93% of respondents would have likely visited Pinnacles NP at another time had they been unable to visit on this trip (see Figure 21).

Figure 21. Respondents who would have visited the park at another time

Question 3b If NO, what would you have done with the time you spent on this trip?

Results – Interpret results with CAUTION!

• Not enough visitors responded to this question to provide reliable results (see Figure 22).

• Five visitor groups listed alternate recreation sites they would have visited:

Los Gatos, CA Monterey, CA Pfeiffer Big Sur State Park, CA San Francisco, CA Sequoia National Park, CA

Figure 22. What respondents would have done with time spent on this trip had they been unable to visit the park on this trip


No, unlikely

Yes, likely

7%

93%

N=434 respondents

Visit parkanother time?


Not sure/none of these

Gone to workat regular job

Vacationedat home

Gone somewhereelse

28%

0%

4%

68%

N=25 respondents

How timewould havebeen spent CAUTION!



Places stayed on night prior to visit Question 5a

On this trip, where did your personal group stay on the night before visiting Pinnacles NP? (Open-ended)

Results • 434 visitor groups listed where they stayed on

the night before visiting Pinnacles NP (see Table 11).

Table 11. Places stayed on the night before arrival at Pinnacles NP (N=434 places)

Place Number of times

mentioned

San Jose, CA 33 Santa Cruz, CA 23 Monterey, CA 20 Salinas, CA 20 San Francisco, CA 15 Soledad, CA 14 Hollister, CA 13 Carmel, CA 10 Oakland, CA 9 Sunnyvale, CA 9 King City, CA 8 San Luis Obispo, CA 8 Aptos, CA 7 Berkeley, CA 7 Gilroy, CA 7 Los Altos, CA 7 Pacific Grove, CA 7 Paso Robles, CA 7 Arroyo Grande, CA 6 Atascadero, CA 6 San Rafael, CA 6 Watsonville, CA 6 Saratoga, CA 5 Morgan Hill, CA 4 San Mateo, CA 4 Santa Clara, CA 4 Seaside, CA 4 Soquel, CA 4 Cambria, CA 3 Carmel Valley, CA 3 Davis, CA 3 Fremont, CA 3 Livermore, CA 3 Marina, CA 3 Mountain View, CA 3



Table 11. Places stayed on the night before arrival at Pinnacles NP (continued)


mentioned

Palo Alto, CA 3 Redwood City, CA 3 Santa Rosa, CA 3 Bakersfield, CA 2 Big Sur, CA 2 Castro Valley, CA 2 Corte Madera, CA 2 Dublin, CA 2 Fairfax, CA 2 Greenfield, CA 2 Los Gatos, CA 2 Los Olivos, CA 2 Los Osos, CA 2 Moss Landing, CA 2 Novato, CA 2 Orinda, CA 2 Paicines, CA 2 Petaluma, CA 2 Richmond, CA 2 Roseville, CA 2 Sacramento, CA 2 San Anselmo, CA 2 San Bento, CA 2 San Juan Bautista, CA 2 San Leandro, CA 2 Santa Barbara, CA 2 Tracy, CA 2 Woodside, CA 2 Other places 81



Places stayed on night after visit Question 5b

On this trip, where did your personal group stay on the night after visiting Pinnacles NP? (Open-ended)

Results • 416 visitor groups listed the places they

stayed on the night after visiting Pinnacles NP (see Table 12).

Table 12. Places stayed on the night after visiting Pinnacles NP (N=416 places)


mentioned

San Jose, CA 34 Santa Cruz, CA 27 San Francisco, CA 21 Salinas, CA 18 Monterey, CA 15 Oakland, CA 13 King City, CA 11 Carmel, CA 10 Hollister, CA 10 San Luis Obispo, CA 10 Soledad, CA 8 Atascadero, CA 7 Berkeley, CA 6 Gilroy, CA 6 Los Altos, CA 6 Pacific Grove, CA 6 Sunnyvale, CA 6 Aptos, CA 5 Arroyo Grande, CA 5 Morgan Hill, CA 5 Santa Rosa, CA 5 Carmel Valley, CA 4 Davis, CA 4 Fremont, CA 4 Fresno, CA 4 Paso Robles, CA 4 Sacramento, CA 4 San Mateo, CA 4 San Rafael, CA 4 Santa Clara, CA 4 Saratoga, CA 4 Watsonville, CA 4 Livermore, CA 3 Marina, CA 3 Morro Bay, CA 3



Table 12. Places stayed on the night after visiting Pinnacles NP (continued)


mentioned

Palo Alto, CA 3 Seaside, CA 3 Soquel, CA 3 Big Sur, CA 2 Buellton, CA 2 Cotati, CA 2 Fairfax, CA 2 Firebaugh, CA 2 Greenfield, CA 2 Lodi, CA 2 Los Olivos, CA 2 Los Osos, CA 2 Mountain View, CA 2 Orinda, CA 2 Pismo Beach, CA 2 Redwood City, CA 2 Richmond, CA 2 Roseville, CA 2 San Anselmo, CA 2 San Juan Bautista, CA 2 San Leandro, CA 2 Santa Maria, CA 2 Tracy, CA 2 Other places 80



Transportation Question 2c

For the nonresident members in your personal group, what was the method of transportation used to travel most of the distance from their home to the area (within 50 miles of the park)?

Results • 69% of non-resident visitor group

members used a car to travel most of the distance from home to the Pinnacles NP area (see Figure 23).

• 13% used a SUV/truck/van.

Figure 23. Method of transportation

Number of vehicles Question 14a

On this visit, how many vehicles did your personal group use to arrive at the park?

Results

• 85% of visitor groups used one vehicle to arrive at the park (see Figure 24).

Figure 24. Number of vehicles used to arrive at the park

0 10 20 30 40 50


Other

Motorcycle

Motorhome

Airplane

SUV/truck/van

Car

0%

1%

6%

10%

13%

69%


Method oftransportation


1

2

3

4 or more

85%

9%

3%

4%


Numberof vehicles



Number of park entries Question 14b

On this visit, how many times did your personal group enter the park?

Results

• 84% of visitor groups entered the park one time (see Figure 25).

• 11% entered twice.

Figure 25. Number of park entries


1

2

3 or more

84%

11%

6%


Numberof times



Use and ratings of shuttle bus Question 8a

Currently Pinnacles National Park offers a shuttle service on busy weekends during spring and early summer. On this visit, did your personal group use the shuttle service between the campground and the Bear Gulch area?

Results

• 12% of visitor groups used the shuttle bus on this visit (see Figure 26).

Question 8b

How many times did your personal group board the shuttle bus?

Results

• 59% of visitor groups boarded the shuttle bus twice on this visit (see Figure 27).

Question 8c

How satisfied was your personal group with the shuttle service?

Results

• 72% of visitor groups were either “completely satisfied” or “very satisfied” with the shuttle service on this visit (see Figure 28).

Figure 26. Use of shuttle bus on this visit

Figure 27. Number of times boarding the shuttle bus

Figure 28. Satisfaction with shuttle service on this visit


No

Yes

88%

12%


Use shuttleservice?


1

2

3 or more

31%

59%

10%

N=51 visitor groups

Numberof times


Not at allsatisfied

Slightlysatisfied

Somewhatsatisfied

Verysatisfied

Completelysatisfied

4%

9%

15%

36%

36%

N=53 visitor groups

Rating



Question 8d Please provide any comments you may have about the shuttle service (Open-ended)

Results • 41 visitor groups listed comments about the

shuttle service (see Table 13).

Table 13. Shuttle service comments (N=41 comments)

Shuttle service Number of times

mentioned

Long wait 14 Great service 8 Add shuttles 3 Need longer hours (past 4 pm) 3 Add other trailheads 2 Driver unfriendly 2 Great driver 2 Provide larger shuttle bus 1 Didn’t know about shuttle service 1 Provide shuttle schedule on sign 1 No service on Friday 1 Didn’t know shuttle would not pick-up

between trailheads 1

Drove too fast 1 Need weekday service 1 Add benches at shuttle stops 1 Too crowded 1



Overnight stays Question 4a

On this trip, did your personal group stay overnight away from home inside Pinnacles National Park or in the area (within 50 miles of the park)?

Results • 49% of visitor groups stayed overnight

away from home in the area within 50 miles of the park (see Figure 29).

Figure 29. Visitor groups that stayed overnight away from home within 50 miles of the park

Question 4b If YES, please list the number of nights your personal group stayed in Pinnacles National Park.

Results • 75% of visitor groups stayed two or three

nights inside Pinnacles NP (see Figure 30).

• 18% stayed one night.

Figure 30. Number of nights spent inside the park

Question 4b If YES, please list the number of nights your personal group stayed in the local area (within 50 miles of the park).

Results

• 81% of visitor groups stayed one or two nights outside the park within 50 miles (see Figure 31).

• 11% stayed four or more nights.

Figure 31. Number of nights spent in the area outside the park


No

Yes

51%

49%


Stayovernight?


1

2

3

4 or more

18%

52%

23%

7%


Numberof nights


1

2

3

4 or more

47%

34%

8%

11%


Numberof nights



Accommodations used inside the park Question 4c

In which types of accommodations did your personal group spend the night(s) inside the park?

Results

• As shown in Figure 32, among those visitor groups that stayed overnight inside the park, the most common types of accommodations used were:

70% Tent camping in a developed campground

31% RV/trailer camping

• “Other” type of accommodation (1%) was:

Inn at the Pinnacles

Figure 32. Accommodations used inside the park

Accommodations used in the area outside the park Question 4d

In which types of accommodations did your personal group spend the night(s) in the area (within 50 miles of the park)?

Results

• As shown in Figure 33, among those visitor groups that stayed overnight in the area outside the park, the most common types of accommodations were:

79% Lodge, hotel, motel, rented condo/home, or bed & breakfast

15% RV/trailer camping

Figure 33. Accommodations used in the area outside the park within 50 miles


Other

Residence of friends/relatives

RV/trailercamping

Tent camping indeveloped campground

1%

0%

31%

70%


Accommodation


Other

Personalseasonal residence

Tent camping indeveloped campground

Residence of friends or relatives

RV/trailercamping

Lodge, hotel, motel, rentedcondo/home, cabin, B&B

0%

2%

3%

6%

15%

79%


Accommodation



Arrival and departure times; day of week of first arrival Question 6a

For this visit to Pinnacles NP, what was your personal group’s first arrival time?

Results

• As shown in Figure 34, visitor groups’ most common first arrival times on this visit were:

27% 9:00 am – 10:59 am 21% 11:00 am – 12:59 pm 20% 1:00 pm – 2:59 pm

Question 6b

For this visit to Pinnacles NP, what was your personal group’s last departure time?

Results

• As shown in Figure 35, visitor groups’ most common last departure times on this visit were:

31% 3:00 pm – 4:59 pm 21% 1:00 pm – 2:59 pm 18% 5:00 pm – 6:59 pm

Figure 34. First arrival time at the park on this visit

Figure 35. Last departure time from the park on this visit


8:59 am or earlier

9:00 am - 10:59 am

11:00 am - 12:59 pm

1:00 pm - 2:59 pm

3:00 pm - 4:59 pm

5:00 pm - 6:59 pm

7:00 pm - 8:59 pm

9:00 pm - 10:59 pm

11:00 pm - 12:59 am

6%

27%

21%

20%

10%

4%

1%

1%

9%


Firstarrivaltime


8:59 am or earlier

9:00 am - 10:59 am

11:00 am -12:59 pm

1:00 pm - 2:59 pm

3:00 pm - 4:59 pm

5:00 pm - 6:59 pm

7:00 pm - 8:59 pm

9:00 pm - 10:59 pm

11:00 pm - 12:59 am

3%

9%

9%

21%

31%

18%

4%

<1%

5%


Lastdeparturetime (hours)



Question 6c For this visit to Pinnacles NP, what was the day of the week that your personal group first arrived?

Results

• As shown in Figure 36, visitor groups' most common days of the week they first arrived at the park on this visit were:

20% Saturday 20% Friday 17% Sunday

Figure 36. Day of the week that visitor groups first arrived at Pinnacles NP


Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

17%

11%

8%

11%

13%

20%

20%


Day of week



Length of stay in the park Question 7a

On this trip, how long did your personal group spend visiting Pinnacles NP?

Results Number of hours if less than 24 (69%)

• 40% of visitor groups spent four or five hours in the park (see Figure 37).

• 26% spent seven or more hours.

• The average length of stay for visitor

groups that spent less than 24 hours was 5.7 hours.

Number of days if 24 hours or more (31%)

• 81% of visitor groups spent two or three days in the park (see Figure 38).

• 11% spent four or more days.

• The average length of stay for visitor

groups that spent 24 hours or more was 2.6 days.

Average length of stay for all visitors

• The average length of stay for all visitor groups was 23.1 hours or 1 day.

Figure 37. Number of hours spent in the park

Figure 38. Number of days spent in the park


Less than 1

1

2

3

4

5

6

7

8 or more

1%

1%

3%

14%

22%

18%

15%

9%

17%


Numberof hours


1

2

3

4 or more

8%

50%

31%

11%


Numberof days



Places visited in the park Question 11

Please indicate all the places that your personal group visited on this visit to Pinnacles National Park. Results • As shown in Figure 39, the most

commonly visited sites by visitor groups at Pinnacles NP were:

48% Bear Gulch Caves 48% Bear Gulch Reservoir 45% Bear Gulch Picnic Area 44% Pinnacles Visitor Center

• The least visited site was:

1% Backcountry – off trail

Figure 39. Sites visited in the park


Backcountry -off trail

Picnic area

West PinnaclesVisitor Contact

Station

ChaparralPicnic Area

Balconies Cave

Bear GulchNature Center

PinnaclesCampground/

Store

CentralHigh Peaks

PinnaclesVisitor Center

Bear GulchPicnic Area

Bear GulchReservoir

Bear GulchCaves

1%

11%

22%

28%

35%

35%

37%

39%

44%

45%

48%

48%


Site



Activities on this visit Question 12a

On this visit, which activities did your personal group participate within Pinnacles NP?

Results

• As shown in Figure 40, the most common activities in which visitor groups participated on this visit were:

96% Hiking/walking 68% Viewing wildflowers 64% Viewing scenery/sightseeing/

scenic drive

• “Other” activities (6%) were: Biking Drove through park Frisbee golf Learn about everything Photography Running Spending time with family Stargazing Swimming Visit this park

Figure 40. Activities on this visit


Other

Rock climbing

Attending ranger-ledtalks/programs

Learning abouthistory/culture

of the area

Studying naturalhistory

Camping

Picnicking

Viewing wildlife(other than condors)

Viewing Californiacondors

Visiting taluscaves

Visiting visitorcenter

Viewing scenery/sightseeing/scenic drive

Viewing wildflowers

Hiking/walking

6%

7%

9%

24%

30%

31%

44%

49%

53%

53%

62%

64%

68%

96%


Activity



Activity that was primary reason for visit Question 12c

Which one of the above activities was the primary reason your personal group visited Pinnacles NP on this visit?

Results

• As shown in Figure 41, the most common activities that were the primary reason for the visiting the park were:

61% Hiking/walking 9% Camping 7% Visiting talus caves

• “Other activities (2%) that were the primary reason for visiting the park were:

Learning about everything Photography Spending time with family Visiting the newest national park View wildflowers

Figure 41. Activity that was primary reason for visiting the park


Other



Picnicking


of the area

Viewing wildlife


Viewing wildflowers


Rock climbing

Viewing scenery/sightseeing

Visiting taluscaves

Camping

Hiking/walking

2%

0%

0%

<1%

<1%

1%

1%

3%

4%

5%

6%

7%

9%

61%


Activity



Activities on future visits Question 12b

If you were to visit the park in the future, in which activities would your personal group prefer to participate within the park?

Results • As shown in Figure 42, the most

common activities in which visitor groups would prefer to participate on future visits were:

93% Hiking/walking 76% Viewing California condors 70% Viewing wildflowers

• “Other” activities (4%) were: Bat discussion Biking Explore west side of park Photography Swim in the pool Visit Bear Gulch Nature Center

Figure 42. Activities on future visits


Other

Rock climbing




of the area

Picnicking


Camping

Viewing wildlife(other than condors)

Viewing scenery/sightseeing/scenic drive

Visiting taluscaves

Viewing wildflowers


Hiking/walking

4%

18%

39%

47%

48%

55%

58%

58%

59%

63%

64%

70%

76%

93%


Activity



Climbing activities Question 9a

On this visit, did anyone in your personal group participate in climbing activities?

Results • 9% of visitor groups participated in

climbing activities on this visit (see Figure 43).

Question 9b If YES, where did the person(s) climb?

Results As shown in Figure 44, visitor groups most often climbed at the following locations:

74% Bear Gulch 28% The Balconies 28% High Peaks

Figure 43. Visitor groups that participated in climbing activities on this visit

Figure 44. Climbing locations used


No

Yes

91%

9%


Participatein climbingactivities?


Citadel

Juniper Canyon

Marmot & Yaks area

Condor Gulch

Machete Ridge

Reservoir

High Peaks

The Balconies

Bear Gulch

0%

0%

0%

5%

13%

23%

28%

28%

74%


Climbinglocation



Hiking Question 10a

On this visit to Pinnacles NP, did your personal group go hiking?

Results • 95% of visitor groups participated in

hiking on this visit (see Figure 45).

Question 10b

If YES, which trailhead did your personal group start from? (Open-ended)

Figure 45. Visitor groups that participated in hiking on this visit Results

• 379 visitor groups listed the trailheads they started from (see Table 14).

Table 14. Starting trailhead (N=379 comments)

Trailhead Number of times

mentioned

Bear Gulch 187 Chaparral parking lot 75 Old Pinnacles 18 Balconies 16 High Peaks 15 Campground 14 Condor Gulch 14 Juniper Canyon 8 Visitor Center 6 Moses Spring 5 Bench 4 Don't remember 4 East Entrance 4 Peaks View 4 North Wilderness 3 Parking lot 2


No

Yes

5%

95%


Participatein hiking?



Question 10c On this visit, which trails did your personal group hike? (Open-ended)

Results • 348 visitor groups listed trails that they hiked

(see Table 15).

Table 15. Trails hiked (N=935 comments; some visitor groups made more than one comment)

Trail Number of times

mentioned

High Peaks 180 Bear Gulch Caves 105 Bear Gulch 93 Balconies Caves 87 Bear Gulch Reservoir 69 Condor Gulch 54 Old Pinnacles 52 Bench 38 Rim 35 Central High Peaks 32 Juniper Canyon 30 Moses Spring 27 Balconies 18 Tunnel 17 Bear Gulch Nature Center 11 Chalone Peak 11 Balconies Cliffs 9 Chaparral Picnic Area 9 Balconies Loop 8 High Peaks Loop 7 South Wilderness 6 Bear Gulch Picnic Area 5 North Wilderness 5 Campground 4 North Chalone Peak 4

Bear Gulch Loop 3

Visitor Center 3

Juniper Canyon Loop 2

North and South Chalone Peaks 2 Scout Peak 2



Table 15. Trails hiked (continued)

Trail Number of times

mentioned

Backcountry 1 Caves 1 Chockstone Dome 1 East entrance 1 Machete Ridge 1 Tower 1 West Pinnacles 1



Sights or activities visitor groups were unable to see or do Question 13a

On this visit to Pinnacles NP, was there anything specific that your personal group wanted to see or do, but were not able to?

Figure 46. Visitor groups that were unable to see or do anything they expected to

Results

• 137 visitor groups listed sights or activities they were unable to see or do (see Table 16).

• The most common things that visitor groups were unable to see or do were:

21% See condors 12% Visit Bear Gulch Nature Center 10% Hike more

Results • 32% visitor groups said there was

something they wanted to see or do, but were not able to (see Figure 46).

Question 13b

If YES, what were you unable to see or do? (Open-ended)


No

Yes

68%

32%


Anything unableto see/do?



Table 16. Sights/activities visitor groups were unable to see or do (N=154 comments; some visitor groups made more than one comment

Sights/activities

Number of times mentioned

Condors 32 Bear Gulch Nature Center 18 Hike more 16 Ranger-led talks 9 Bats 8 Hike 6 More caves 6 Wildflowers 6 Balconies Caves 5 Camping 5 Caves 4 Talus caves 4 Difficult to park 3 Rock climb 3 Visitor Center 3 High Peaks 2 More camping 2 Ride shuttle 2 Bat Caves 1 Bats 1 BBQ grill didn't work at campsite 1 Bear Gulch area 1 Bear Gulch Cave 1 Bear Gulch/High Peaks too crowded 1 California Red-legged frog 1 Climb Costanoan 1 Lake/river water play 1 Park RV at trailheads 1 Peregrine falcons 1 Picnic spot 1 Reservoir 1 Ride shuttle to Bear Gulch Nature Center 1 South wall 1 Spend more time 1 Take dog hiking 1 Talk to ranger at visitor center 1 Use phone/internet 1 West side of park 1



Question 13c What prevented your personal group from being able to see or do what you wanted? (open-ended)

Results • 137 visitor groups listed reasons they were

unable to see or do what they wanted (see Table 17).

Table 17. Reason visitor groups were unable to see or do what they wanted (N=159 comments; some visitor groups made more than one comment) Reason


No condors visible 28 Center closed 21 Not enough time 21 Bats not there 6 Lack of rain 5 Physical limitations 5 Campground full 4 Caves closed 4 No dogs allowed on trails 3 No ranger-led programs on weekdays 3 Not permitted to drive in park 3 Parking not available 3 Ranger-led programs not available 3 Small children 3 Too crowded 3 Campground too crowded 2 Injury limited hiking 2 Need longer shuttle hours 2 Need more climber access signs 2 Not properly equipped 2 Shuttle too crowded 2 Talus Caves closed 2 Too tired 2 Climbing friend unavailable 1 Could not find frogs 1 Could not find south wall 1 Didn't visit caves 1 Hike too strenuous 1 Hike/climb dangerous after dark 1 Hike/climb descent difficult 1 Impatient children 1



Table 17. Reason visitor groups were unable to see or do what they wanted (continued)

Reason


Lack of transportation 1 Long wait 1 No falcons visible 1 No flashlight 1 No handicapped accessible parking spaces 1 No lake/river in park 1 No ranger-led program schedule 1 No reason 1 No RV trailhead parking 1 No shuttle during week 1 No wildflowers 1 Not enough first come campsites 1 Picnic area hard to find 1 Shoes gave out 1 Sign changes in shuttle schedule 1 Started too late 1 Time of year 1 Too far 1 Traffic at the East entrance 1 Unfamiliar with park 1



Ratings of Services, Facilities, Attributes, Resources, and Elements

Information services and facilities used Question 15a

Please indicate all the information services and facilities that your personal group used during this visit to Pinnacles NP.

Results

• As shown in Figure 47, the most common information services and facilities used by visitor groups were:

86% Park brochure/map 65% Assistance from park staff 59% Pinnacles Visitor Center

(overall) 59% Park website

• The least used service/facility was: 4% Junior Ranger program

Figure 47. Information services and facilities used


Junior Rangerprogram

Videos/films

Ranger-ledprograms

Bulletin Boards

West Pinnacles VisitorContact Station


Bookstoresales items

Self-guided trailsigns/brochure

Park website

Pinnacles VisitorCenter (overall)

Assistancefrom park staff

Park brochure/map

4%

6%

7%

22%

22%

22%

24%

56%

59%

59%

65%

86%


Service/facility



Importance ratings of information services and facilities Question 15b

For only those services and facilities that your personal group used, please rate their importance to your visit from 1-5.

1=Not at all important 2=Slightly important 3=Moderately important 4=Very important 5=Extremely important

Results

• Figure 48 shows the combined proportions of “extremely important” and “very important” ratings of information services and facilities that were rated by 30 or more visitor groups.

• Table 18 shows the importance

ratings of each service and facility.

• The services and facilities receiving the highest combined proportions of “extremely important” and “very important” ratings were:

87% Park brochure/map 86% Self-guided trail signs/

brochure 82% Park website

• The service/facility receiving the highest “not at all important” rating that was rated by 30 or more visitor groups was:

4% Bookstore sales items

Figure 48. Combined proportions of “extremely important” and “very important” ratings of information services and facilities

0 20 40 60 80 100Proportion of respondents



Bulletin boards


Station

Assistancefrom park staff


Park website


Park brochure/map

32%, N=94

51%, N=88

55%, N=86

61%, N=86

62%, N=261

65%, N=234

82%, N=234

86%, N=225

87%, N=339

N=number of visitor groups

Service/facility



Table 18. Importance ratings of information services and facilities (N=number of visitor groups)

Rating (%)*

Service/facility N Not at all important

Slightly important

Moderately important

Very important

Extremely important

Assistance from park staff 261 2 11 26 35 27

Bear Gulch Nature Center 88 3 8 38 32 19

Bookstore sales items (selection, price) 94 4 24 39 21 11

Bulletin boards 86 1 22 22 33 22

Junior Ranger program – CAUTION! 15 0 0 27 33 40

Park brochure/map 339 1 1 10 27 60

Park website used before or during visit 234 1 1 16 31 51

Pinnacles Visitor Center (overall) 234 2 7 27 32 33

Ranger-led programs – CAUTION! 28 0 7 21 43 29

Self-guided trail signs/ brochure 225 1 2 11 28 58

Videos/films – CAUTION! 24 4 8 25 21 42

West Pinnacles Visitor Contact Station 86 3 15 20 23 38



Quality ratings of information services and facilities Question 15c

For only those services and facilities that your personal group used, please rate their quality from 1-5.

1=Very poor 2=Poor 3=Average 4=Good 5=Very good

Results

• Figure 49 shows the combined proportions of “very good” and “good” ratings of information services and facilities that were rated by 30 or more visitor groups.

• The services and facilities receiving

the highest combined proportions of “very good” and “good” ratings were:

91% Park brochure/map 87% Assistance from park staff 85% Bear Gulch Nature Center

• Table 19 shows the quality ratings of each service and facility.

• The service/facility receiving the

highest “very poor” rating that was rated by 30 or more visitor groups was:

4% West Pinnacles Visitor Center

Figure 49. Combined proportions of “very good” and “good” ratings of information services and facilities


Bulletin boards




Park website


Station


Assistance frompark staff

Park brochure/map

60%, N=82

72%, N=87

77%, N=228

77%, N=224

80%, N=228

82%, N=84

85%, N=83

87%, N=253

91%, N=333


Service/facility



Table 19. Quality ratings of information services and facilities (N=number of visitor groups)

Rating (%)* Service/facility N Very poor Poor Average Good Very good

Assistance from park staff 253 1 4 9 30 57

Bear Gulch Nature Center 83 1 4 10 31 54

Bookstore sales items (selection, price) 87 0 8 21 44 28

Bulletin boards 82 0 2 37 30 30

Junior Ranger program – CAUTION! 14 7 7 7 21 57

Park brochure/map 333 <1 1 8 35 56

Park website used before or during visit 228 <1 3 18 42 38

Pinnacles Visitor Center (overall) 228 2 6 16 43 34

Ranger-led programs – CAUTION! 27 0 0 15 15 70

Self-guided trail signs/ brochure 224 1 4 17 39 38

Videos/films – CAUTION! 21 0 0 5 33 62

West Pinnacles Visitor Contact Station 84 4 2 12 31 51



Mean scores of importance and quality ratings of information services and facilities Results

• Figures 50 and Figure 51 show the mean scores of importance and quality ratings of information services and facilities that were rated by 30 or more visitor groups.

• All information services and

facilities were rated above average in importance and quality.

Figure 50. Mean scores of importance and quality ratings of information services and facilities

Figure 51. Detail of Figure 50



Visitor services and facilities used Question 16a

Please indicate all the visitor services and facilities that your personal group used at Pinnacles NP during this visit.

Results

• As shown in Figure 52, the most common visitor services and facilities used by visitor groups were:

73% Park road 70% Other restrooms (other

than campground) 62% Directional signs in park

• The least used service/ facility was:

1% Access for people with

disabilities

Figure 52. Visitor services and facilities used


Access for people with disabilities

Dump station

Campground store

General store

Assistance fromconcession personnel

Backcountry trails

Campground

Picnic areas

Campgroundrestrooms

Directional signsin park

Other restrooms

Park road

1%

10%

21%

25%

27%

30%

32%

36%

39%

62%

70%

73%


Service/facility



Importance ratings of visitor services and facilities Question 16b

For only those services and facilities that your personal group used, please rate their importance to your visit from 1-5.

1=Not at all important 2=Slightly important 3=Moderately important 4=Very important 5=Extremely important

Results • Figure 53 shows the combined

proportions of “extremely important” and “very important” ratings of visitor services and facilities that were rated by 30 or more visitor groups.

• The visitor services and facilities

receiving the highest combined proportions of “extremely important” and “very important” ratings were:

99% Campground 97% Backcountry trails 90% Directional signs in park

• Table 20 shows the importance ratings of each service and facility.

• The services/facilities receiving the

highest “not at all important” rating that were rated by 30 or more visitor groups were:

3% Dump station 3% Picnic areas

Figure 53. Combined proportions of “extremely important” and “very important” ratings of visitor services and facilities


General store

Campgroundstore


Picnic areas

Dump station

Other restrooms

Park road

Campgroundrestrooms


Backcountry trails

Campground

47%, N=97

49%, N=79

55%, N=104

67%, N=136

80%, N=39

85%, N=265

87%, N=281

89%, N=149

90%, N=240

97%, N=110

99%, N=124


Service/facility



Table 20. Importance ratings of visitor services and facilities (N=number of visitor groups)

Rating (%)* Service/facility

N

Not at all important

Slightly important

Moderately important

Very important

Extremely important

Access for people with disabilities 4 0 0 25 50 25

Assistance from concession personnel (campground/general store)

104 0 6 39 25 30

Backcountry trails 110 1 0 3 22 75

Campground 124 0 0 2 22 77

Campground restrooms 149 1 1 9 25 64

Other restrooms 265 2 2 11 25 60

Directional signs (road signs) in park 240 <1 2 8 35 55

Dump station 39 3 5 13 21 59

General store 97 1 9 43 26 21

Campground store 79 1 6 43 34 15

Park road 281 1 <1 11 31 56

Picnic areas 136 3 7 24 32 35



Quality ratings of visitor services and facilities Question 16c

For only those services and facilities that your personal group used, please rate their quality from 1-5.

1=Very poor 2=Poor 3=Average 4=Good 5=Very good

Results

• Figure 54 shows the combined proportions of “very good” and “good” ratings of visitor services and facilities that were rated by 30 or more visitor groups.

• The services and facilities receiving

the highest combined proportions of “very good” and “good” ratings were:

94% Backcountry trails 89% Park road 82% Directional signs

• Table 21 shows the quality ratings of each service and facility.

• The service/facility receiving the

highest “very poor” rating that was rated by 30 or more visitor groups was:

5% Dump station

Figure 54. Combined proportions of “very good” and “good” ratings of visitor services and facilities


Campgroundrestrooms

General store

Campgroundstore

Dump station

Other restrooms

Campground


Picnic areas


Park road

Backcountrytrails

57%, N=149

66%, N=95

66%, N=79

73%, N=38

74%, N=264

77%, N=122

79%, N=103

80%, N=135

82%, N=236

89%, N=280

94%, N=109


Service/facility



Table 21. Quality ratings of visitor services and facilities (N=number of visitor groups)

Rating (%)* Service/facility N Very poor Poor Average Good Very good

Access for people with disabilities – CAUTION!

4 0 25 25 25 25

Assistance from concession personnel (campgrounds/ general store)

103 1 3 17 44 35

Backcountry trails 109 0 0 6 34 60

Campground 122 0 2 21 39 38

Campground restrooms 149 3 6 34 36 21

Other restrooms 264 <1 5 22 37 37

Directional signs (road signs) in park 236 <1 1 17 41 41

Dump station 38 5 5 16 39 34

General store 95 1 1 32 40 26

Campground store 79 1 3 30 41 25

Park road 280 0 1 10 40 49

Picnic areas 135 0 1 19 41 39



Mean scores of importance and quality ratings of visitor services and facilities Results

• Figure 55 and Figure 56 show the mean scores of importance and quality ratings of visitor services and facilities that were rated by 30 or more visitor groups.

• All visitor services and

facilities were rated above average in importance and quality.

Figure 55. Mean scores of importance and quality ratings of visitor services and facilities

Figure 56. Detail of Figure 55



Expenditures

Total expenditures inside and outside the park Question 18

For your personal group, please estimate expenditures for the items listed below for this visit to Pinnacles NP and the surrounding area (within 50 miles of the park).

Results

• 63% of visitor groups spent $1-$200 (see Figure 57).

• 21% spent $201 or more.

• 17% spent no money.

• The average visitor group expenditure was $129.

• The median group expenditure (50%

of groups spent more and 50% of groups spent less) was $60.

• The average total expenditure per

person (per capita) was $53.

• As shown in Figure 58, the largest proportions of total expenditures inside and outside the park were:

25% Lodge, hotel, motel, cabin,

B&B, etc. 18% Gas and oil 16% Camping fees

Figure 57. Total expenditures inside and outside the park


Figure 58. Proportions of total expenditures inside and outside the park


Spent no money

$1-$100

$101-$200

$201-$300

$301 or more

17%

45%

18%

9%

12%


Amountspent

All otherexpenditures

(6%)

Admission, recreation,entertainment fees

(4%)

Other transportationexpenses

(1%)

Gas and oil (18%)

Groceries andtakeout food

(15%)Restaurantsand bars

(14%)

Guide feesand charges

(1%)

Camping feesand charges

(16%)

Lodge, hotel, motel,cabin, B&B, etc.

(25%)



Number of adults covered by expenditures Question 18c

How many adults (18 years or older) do these expenses cover?

Results

• 60% of visitor groups had two adults covered by expenditures (see Figure 59).

• 15% had one adult covered by

expenditures.

• 15% had four or more adults covered by expenditures.

Figure 59. Number of adults covered by expenditures

Number of children covered by expenditures Question 18c

How many children (under 18 years) do these expenses cover?

Results

• 66% of visitor groups had no children covered by expenditures (see Figure 60).

• 16% had two children covered by

expenditures.

Figure 60. Number of children covered by expenditures


1

2

3

4 or more

15%

60%

10%

15%


Numberof people


0

1

2

3 or more

66%

10%

16%

8%


Numberof people



Expenditures inside the park Question 18a

Please list your personal group’s total expenditures inside Pinnacles NP.

Results

• 63% of visitor groups spent $1-$100 (see Figure 61).


• The average visitor group

expenditure inside the park was $37.





• As shown in Figure 62, the largest proportions of total expenditures inside the park were:

53% Camping fees and charges 18% Groceries and takeout food 16% All other expenditures

Figure 61. Total expenditures inside the park


Figure 62. Proportions of total expenditures inside the park


Spent no money

$1-$50

$51-$100

$101-$150

$151 or more

29%

48%

15%

4%

4%


Amountspent

All otherexpenditures

(16%)


(12%)


(18%)


(53%)



Camping fees and charges

• 54% of visitor groups spent no money on camping fees and charges inside the park (Figure 63).

• 29% spent $1-$50.

Figure 63. Expenditures for camping fees and charges inside the park

Groceries and takeout food

• 64% of visitor groups spent no money on groceries and takeout food inside the park (see Figure 64).

• 29% spent $1-$25.

Figure 64. Expenditures for groceries and takeout food inside the park


Spent no money

$1-$25

$26-$50

$51-$75

$76 or more

54%

13%

16%

7%

9%


Amountspent


Spent no money

$1-$25

$26-$50

$51 or more

64%

29%

4%

3%


Amountspent



Admission, recreation, and entertainment fees

• 51% of visitor groups spent $1-$25 on admission, recreation, and entertainment fees inside the park (see Figure 65).


Figure 65. Expenditures for admission, recreation, and entertainment fees inside the park

All other expenditures (souvenirs, books, postcards, sporting goods, clothing, donations, etc.)

• 58% of visitor groups spent no money on all other purchases inside the park (see Figure 66).

• 32% spent $1-$25.

Figure 66. Expenditures for all other purchases inside the park


Spent no money

$1-$25

$26 or more

45%

51%

3%


Amountspent


Spent no money

$1-$25

$26-$50

$51 or more

58%

32%

7%

3%


Amountspent



Expenditures outside the park Question 18b

Please list your personal group’s total expenditures in the surrounding area outside the park (within 50 miles of the park).

Results

• 52% of visitor groups spent $1-$200 in total expenditures inside the park (see Figure 67).


• The average visitor group

expenditure outside the park was $116.





• As shown in Figure 68, the largest proportions of total expenditures outside the park were:

34% Lodge, hotel, motel, cabin,

B&B, etc. 25% Gas and oil 19% Restaurants and bars

Figure 67. Total expenditures outside the park


Figure 68. Proportions of total expenditures outside the park


Spent no money

$1-$100

$101-$200

$201-$300

$301 or more

30%

38%

14%

7%

11%


Amountspent

All other expenditures

(2%)


(1%)

Other transportationexpenses

(2%)

Gas and oil (25%)


(14%)

Restaurantsand bars

(19%)

Guide feesand charges

(1%)


(2%)

Lodging, hotel, motel,cabin, B&B, etc.

(34%)



Lodge, hotel, motel, cabin, B&B, etc.

• 69% of visitor groups spent no money on lodging outside the park (see Figure 69).

• 23% spent from $1-$200.

Figure 69. Expenditures for lodging outside the park

Camping fees and charges

• 91% of visitor groups spent no money on camping fees and charges outside the park (see Figure 70).


Figure 70. Expenditures for camping fees and charges outside the park

Guide fees and charges

• 99% of visitor groups spent no money on guide fees and charges outside the park (see Figure 71).

Figure 71. Expenditures for guide fees and charges outside the park


Spent no money

$1-$100

$101-$200

$201 or more

69%

11%

12%

8%


Amountspent


Spent no money

$1-$25

$26 or more

91%

2%

7%


Amountspent


Spent no money

$1-$25

$26 or more

99%

1%

1%


Amountspent



Restaurants and bars

• 57% of visitor groups spent no money on restaurants and bars outside the park (see Figure 72).


Figure 72. Expenditures for restaurants and bars outside the park

Groceries and takeout food

• 51% of visitor groups spent no money on groceries and takeout food outside the park (see Figure 73).

• 26% spent $1-$25.

Figure 73. Expenditures for groceries and takeout food outside the park

0 40 80 120 160


Spent no money

$1-$25

$26-$50

$51 or more

57%

10%

13%

19%


Amountspent


Spent no money

$1-$25

$26-$50

$51 or more

51%

26%

14%

10%


Amountspent



Gas and oil (auto, RV, etc.)

• 41% of visitor groups spent $1-$50 on gas and oil outside the park (see Figure 74).


Figure 74. Expenditures for gas and oil outside the park

Other transportation (rental cars, taxis, auto repairs, but NOT airfare)

• 95% of visitor groups spent no money on other transportation outside the park (see Figure 75).

Figure 75. Expenditures for other transportation outside the park


Spent no money

$1-$25

$26-$50

$51-$75

$76 or more

39%

11%

30%

10%

11%


Amountspent


Spent no money

$1-$25

$26 or more

95%

1%

4%


Amountspent



Admission, recreation, and entertainment fees

• 89% of visitor groups spent no money on admission, recreation, and entertainment fees outside the park (see Figure 76).

• 9% spent $1-$25.

Figure 76. Expenditures for admission, recreation, and entertainment fees outside the park

All other expenditures (souvenirs, books, postcards, sporting goods, clothing, donations, etc.)

• 87% of visitor groups spent no money on all other purchases outside the park (see Figure 77).

• 7% spent $1-$25.

Figure 77. Expenditures for all other purchases outside the park


Spent no money

$1-$25

$26 or more

89%

9%

2%


Amountspent


Spent no money

$1-$25

$26 or more

87%

7%

6%


Amountspent



Income forgone to make this trip Question 24c

For you only, how much income did your household forgo to make this trip (due to taking unpaid time off from work)?

Results

• 14% of respondents had forgone income to make this trip (see Figure 78).

• Of the respondents who had forgone

income, 46% of respondents forewent $1-$200 (see Figure 79).

• 28% forwent $401 or more.

• 26% forwent $201-$400.

Figure 78. Respondents that had forgone income to make this trip

Figure 79. Income forgone to make this trip


No

Yes

86%

14%

N=430 respondents

Incomeforgone?


$1-$200

$201-$400

$401 or more

46%

26%

28%

N=39 respondents

Amountforgone



Preferences for Future Visits

Preferred interpretive services/programs Question 19

If your personal group were to visit Pinnacles NP in the future, which types of interpretive services or programs would you like to have available?

Results

• 72% of visitor groups were interested in interpretive services or programs at the park on a future visit (see

Figure 80).

Figure 80. Visitor groups that were interested in interpretive services or programs at Pinnacles NP on a future visit


No

Yes

28%

72%


Interested ininterpretiveservices/programs?



• As shown in Figure 81, among those

visitor groups that were interested in interpretive services or programs, the most preferred services or programs were:

61% Additional condor program 51% Night walks/night sky program 45% Additional geology program

Figure 81. Interpretive services or programs preferred at Pinnacles NP on a future visit


Camping as aneducational activity

Family activity(other than camping)

Demonstrations ofhistoric farming

practices

Special events/festivals

Junior Rangerprogram

Classes & workshopswith field experts

Cultural demonstrations

Art/photographyprogram

Presentations fromguest speakers

Guided walk onwest side trails

Camping as afamily activity

Half-day ranger-guided hikes intoHigh Peaks area

Ranger-guidedcave hikes

Bird walks

Additional geologyprogram

Night walks/nightsky program

Additional condorprogram

8%

10%

11%

12%

14%

14%

15%

18%

19%

19%

21%

30%

34%

42%

45%

51%

61%


Topic



Overall Quality

Question 17 Overall, how would you rate the quality of the facilities, services, and recreational opportunities provided to your personal group at Pinnacles NP during this visit?

Results

• 94% of visitor groups rated the overall quality of facilities, services, and recreational opportunities as “very good” or “good” (see Figure 82).

• Less than 1% of visitor groups rated the

quality as “poor,” while no groups rated quality as “very poor.”

Figure 82. Overall quality rating of facilities, services, and recreational opportunities


Very poor

Poor

Average

Good

Very good

0%

<1%

6%

43%

51%


Rating


72

Visitor Comment Summaries

Planning for the future Question 26

If you were a manager planning for the future of Pinnacles NP, what would you propose? (Open-ended)

Results • 63% of visitor groups (N=280) responded to this

question.

• Table 22 shows a summary of visitor comments. The transcribed open-ended comments can be found in the Visitor Comments section.

Table 22. Planning for the future (N=458 comments; some visitor groups made more than one comment)

Comment Number of times

mentioned

PERSONNEL (3%) Need more ranger presence 4 Visitor center staff were not friendly 3 Shuttle driver should be more knowledgeable 2 Other comments 3 INTERPRETIVE SERVICES (19%) Upgrade/improve the visitor center/store 12 Extend hours of operation at nature center/visitor

center 6

More information/programs on condors 6 More ranger-guided hikes/programs 6 More information/programs on geology 4 Art/painting workshops/shows 3 More hiking information 3 Provide more learning experiences 3 Provide a wildflower checklist/updates 3 Astronomy talks/night walks 2 Educate visitors on stewardship 2 More information/programs on flora/fauna 2 Movie in visitor center on Pinnacles formation 2 Provide interpretive programs during off-season 2 Teach camping etiquette 2 Teach leave-no-trace principles 2 Use website to announce/warn about busy season 2 Other comments 24 FACILITIES/MAINTENANCE (40%) Increase/improve parking 19 Add campground on west side 11 Expand shower facilities 9 More informative/detailed trails signs 8 Build more trails 7 Improve/widen/straighten park roads 7


73

Table 22. Planning for the future (continued)


mentioned

FACILITIES/MAINTENANCE, (continued) Increase/improve restrooms 7 More campsites 7 Upgrade/renovate campground 6 Increase/improve trail signage 5 More space/screening between campsites 5 Increase/improve parking at Bear Gulch 4 More shade for picnic areas 4 Provide more benches 4 Additional/improved picnic areas 3 Better ADA access 3 Bike trails 3 Continue trail maintenance 3 Handicap accessible restrooms 3 Improve signage 3 Better access to trails during busy season 2 Better signage for rock climbing areas 2 Full hookups in campground 2 Increase/improve parking at Old Pinnacles Trailhead 2 Increase/improve parking on west side 2 Picnic areas at overflow parking 2 Trail map does not match signs 2 Other comments 47 POLICY/MANAGEMENT (28%) Park is good as is 17 More frequent shuttles 11 Do not overdevelop the park 10 Keep the park wild/natural 8 Connect Hwy 146 East and 146 West 7 Reduce/manage crowding 7 Expand the park boundaries 5 More backcountry/wilderness camping options 5 Advertise the park more 4 Wi-Fi and call phone service 4 Offer weekday shuttles 3 Shuttle service to Old Pinnacles 3 Add an east-west shuttle 2 Better organization/monitoring of overflow parking 2 Improve shuttle service 2 Increase entrance fee 2 Place maps/brochures in local lodging 2 Protect park resources 2 Provide dog-walking trails 2 Publicize shuttle services 2 Other comments 28


74

Table 22. Planning for the future (continued)

Comment


RESOURCE MANAGEMENT (2%) Protect park resources 3 Protect wildlife 2 Other comments 5 CONCESSION (3%) Build lodging inside the park 5 Add restaurants 3 Binocular rentals 2 Store at west entrance 2 Other comments 4 GENERAL (5%) None 7 Hiking 4 Keep up the good work 2 Other comments 11


75

Additional comments Question 27

Is there anything else your personal group would like to tell us about your visit to Pinnacles NP? (Open-ended)

Results • 57% of visitor groups (N=252) responded to this

question.

• Table 23 shows a summary of visitor comments. The transcribed open-ended comments can be found in the Visitor Comments section.

Table 23. Additional comments (N=367 comments; some visitor groups made more than one comment)


mentioned

PERSONNEL (10%) Rangers were helpful 9 Rangers were great 7 Rangers were nice/friendly 7 Rangers were knowledgeable 3 Staff was great 3 Rangers on west side were not friendly 2 Staff too busy to answer questions 2 Staff was friendly 2 Other comments 2 INTERPRETIVE SERVICES (16%) Enjoyed ranger programs 3 Unable to find self-guided trail brochure 3 Need better trail maps 2 Trail difficulty levels not accurate 2 Trail map/brochure was inadequate 2 Other comments 15 FACILITIES/MAINTENANCE (12%) Park is clean/well-maintained 9 Trails are well-maintained 8 Enjoyed campground 5 Enjoyed trails 5 Expand shower facility 5 Improve trail signs Restrooms need maintenance 3 Add campground to west side 2 More shade needed in campground/picnic areas 2 Restrooms are well-maintained 2 Other comments 28


76

Table 23. Additional comments (continued)


mentioned POLICY/MANAGEMENT (10%) Large youth groups in campground were noisy 4 Park was crowded 3 Campground was crowded 2 Park status may lead to over-crowding 2 Would like dog-friendly trails 2 Other comments 25 RESOURCE MANAGEMENT (5%) Enjoyed seeing condors 9 Concerned about poison oak 4 Enjoyed condor viewing with volunteer 2 Impressed with condor recovery program 2 Other comments 2

CONCESSION SERVICES (<1%) Comments 2 GENERAL (47%) Enjoyed visit 73 Great park 20 Love the park 15 Will return 10 Thank you 7 Beautiful park 6 Keep up the good work 6 Enjoyed hiking 5 Beautiful scenery 3 Enjoyed cave hike 3 Exceeded expectation 3 Enjoyed climbing 2 Enjoyed family hike 2 Other comments 16


77

Visitor Comments This section contains visitor responses to open-ended questions. Question 26

If you were a manager planning for the future of Pinnacles NP, what would your personal group propose? (Open-ended)

o 100/month (or each season) Native American rotating with early settlers reenactment/living history

and monthly specific animal talks, photography workshops, painting workshops o A bigger, more elaborate visitor center. Shuttle during weekdays, a shuttle to old Pinnacles Trailhead. o A campground on the west side below the new visitor center with nice view of High Peaks o A different trail o A more elaborate infrastructure for condor viewing o A wildflowers checklist would be helpful, might be available at visitors center. Maybe food to buy at

west entrance, e.g. fruit, crackers, flower post cards, flashlights if you don't already sell them. o Access through park from west to east o Acquire more land o Acquire more land, build more trails, in specific make a trail from North Chalone Peak to South

Wilderness Trail, for a big loop o ADA access ability, renovate East entrance facilities, and renovate access road at West entrance. o Add additional shuttle and stop to route: stop at Old Pinnacles Trailhead and start run at 8:30 am, run

until 7:00 pm o Add more parking space o Adding cell/Internet service o Additional camping at West Pinnacles o Additional shower facilities and more informative recycling program o Allow dogs on trails o An enlarge visitor center with a movie/video about the creation of the Pinnacles and one about the

Condor program o Backcountry campground and the west side similar to Zion's Kolob Arch area o Backcountry campsites along the unmaintained trails; trail runs or advanced races to raise money

(pick a day and everyone has to pay $50-100 to enter that day to participate) o Backpacking camping! Pinnacles has many wonders day and night. This would bring in a lot of

revenue. o Be more consistent with signage throughout the park o Been coming to the Pinnacles since 1982, generally very happy with how it's been run. The east side

really needs a good motel/hotel in the immediate proximity...at least one with 20-30 units. o Better access road to park, wheelchair access o Better access to Bear Gulch. More parking near visitor center o Better camping options - more shaded areas o Better campsites - they are cramped and exposed o Better crowd management; campground had very large scout groups, much more than 6 people and

2 cars that weren't in group sites o Better guide books or else more available o Better maps and trailhead markers. We didn't know we hit Old Pinnacles. Map didn't show

switchbacks. We thought we had gone wrong way. o Better marked trailheads. Friendlier visitor center staff. Ranger walks/tours/information.


78

o Better organization in parking lot. This was peak season and it appeared that all of the grounds were not being utilized. There needs to be more monitoring on where cars can park.

o Better propaganda, maybe. Keeping the way and natural beauty it is. o Better road before entering park (two lanes instead of one) o Better shower facilities. Better enforcement of quiet hours. o Better shuttle service - it was fine but could use some improvement o Better signage on park roads and hiking trails o Better signs for the trails o Binocular rentals o Bicycle trails, bike racks (for locking) o Bigger visitor center and nature center, more parking o Bike lanes, trails for dogs o Camp store/visitor center needs updating. CCC facilities are beautiful. o Campground on the west side o Campground on west side o Camping and hike o Camping on west side o Camping on west side, shades over picnic areas. Wi-Fi hotspot at visitor center and cell phone

access; emergency data. o Can't think of anything o Change nothing o Come during weekday. Organized camping. o Complete access from west. Expand camping in small units. Control the pigs if you haven't already.

More easy hikes. o Connect east and west roads o Connect the roads between eat and west, more detailed guides for self guided tour, and more snacks

available in store o Conservation of natural resources and environment. Educating visitors on stewardship of park. Also,

parking seems to be an issue. We were not made aware of shuttle service. We would happily take a shuttle to cut down on car traffic.

o Consider demographics: activities targeted to seniors/kids o Continue the federal funding to keep the park open and services operating smoothly o Continue with good customer interface and exceptional care of facilities and campgrounds o Crowd management - it was quite crowded at Bear Gulch when we were there on the weekend o Didn't get to see too much, so I can't say o Disable access to bathrooms o Dry benches in shower stalls, merge sites together and add a few more new ones o Educate the public on the value of preserving and enjoying the natural environment o Education, especially for underprivileged children. We saw lots of private school groups (i.e. from

private schools). o Educational programs camp in a separate area than general public o Eliminate pig fencing asap o Emphasize public transportation system within park to reduce impact of autos o Enlarge restroom facilities with group campgrounds o Expand condor program, additional restroom/showers o Expand parking, install cafeteria vs. camp store, more guided hikes


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o Expand the park to include more of the surrounding area o Expand the parking for busier times of the year, be flexible where the cars park (#27). We had to wait

about 1 hour before getting into the park (along the road). Some groups left rather than wait. Don’t expand park (not needed all year long). Find a creative solution to parking rather than clearing more space for parking lot. Is there a space close to the park were cars could park and people could be shuttled into the park during peak season (spring).

o Expansion of camping areas, connecting roads o Find some way to lessen the crowding in the caves, seats at Bear Gulch shuttle stop, and info on

website as to the busiest times in the park. (To avoid crowds) o Friendly employee at West Pinnacles visitor center contact station o Fun and exercise activities o Get rid of poison oak at campgrounds. Put small black flags at trailheads to indicate high heat

advisory. o Get yourself listed in Moon and Lonely Planet guidebooks, even the NM wasn't mentioned o Great as is - just maintain o Greatly increase number of restrooms in campground o Handicap accessibility restroom/shower/trails, full hookups, better separation of sites, paved roads

and spurs, pull-throughs, Wi-Fi, cell service o Handicap accessibility to restrooms, solar power for sustainability o Have bikes available for rent, more frequent shuttles o Have the campstore hours to into the evening for hikers/climbers o Help visitors plan their schedules for the day or longer o Helps to have flashlight in cave. o Hikers/campers staying the far loop (sites 57-83) need direct access to Bench Trail o Hiking o Hiking and visiting caves o Hiking to view the condors. wildflowers, butterflies, etc. good, too o How about rental binoculars and/or fixed spotter scopes to view the condors o I like the way it is. Please do not make it too commercialized. o I really have no idea o I would create a long-range master plan that would emphasize the park's natural beauty, flora and

fauna. I would have it put into regulations so the next manager could not just change it and put in an ice rink which would then be removed by the following manager.

o I would like and use a ranger report section on the website - such as updates about wildlife, flora and weather all in one place

o I would make no changes o I would plan an Plein Air art show o I would propose adding night walks and hikes on the weekends with telescopes to observe stars, etc. o I'd avoid going break weekend o I've been there many times, and always enjoy my time there, but I would love to go on a guided tour

to see more sites that I am sure I have missed o If I had the funds, enlarge parking lot at Old Pinnacles Trailhead o If increased visitation comes along with National Park status, parking or shuttle system needs

improvement on west side o Improve restroom on High Peaks. Solar powered venting? Facility was very rank. Widen/improve

west access road. o Improve the dumping station so trailer can be parked higher than sewage hole


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o Improve the parking situation o Improve the signs and the picnic area o Improve trail management - clearer signs, reduce multiple tracks, emphasize nature interpretation o Improve vegetation/screening between campsites in RV section o Improve visitor center - better info on how pinnacles was formed, more info on condors, more info

about animal & insect species here o Improve/update campgrounds, bathrooms, additional rangers, staff in uniform presence, keep up trail

maintenance o Improve accommodations outside of the park o Improvements to the RV camping, making it more attractive, paved roads, spacious sites o In general, very pleased with the park as it is. A little expansion to round out watershed boundary

perhaps. o In park campgrounds for hikers - west park south of Scout Peak, etc. Astronomy seminars and

observation deck at High Peaks/Canyon Trail junction. o Increase number of showers and put more lights in them. Put cabins inside the park. Amphitheater in

valley of the park. o Increase overflow parking and shuttle frequency o Increase parking area for day use visitors o Increase parking of Bear Gulch and/or provide shuttle during week o Increase the entrance fee. Compared with other National Park, Pinnacles is worth more than what

you're charging. o Internet at camp ride; a restaurant (small), more climbing activity, plus mountain bike trails o Invite local schools for field trips o It is such a small space I would not like to see more people using park - I know this makes for

difficulties o It would be nice to have a campground on the west side. o Just a little bit better signs on reservoir trail/visitor center. There were a couple of places that I was

unsure of the trail. o Keep in as good condition as is now. Provide trash and recycle containers in good condition. o Keep it a secret o Keep it as natural as possible o Keep it as nice as it is currently o Keep it simple and unspoiled, include promo brochures in hotels and information centers o Keep it small o Keep it the same for future generations, but widen road on west side for more traffic o Keep it the same, it's nice that it's relatively low key and not a lot of infrastructure o Keep it the way it is o Keep it wild and limited access; it is already too crowded o Keep it wild. Keep the trails challenging. Protect natural features and wildlife. o Keep maintaining the trails; they are in good shape now o Keep the condors safe o Keep the development light! The appeal of Pinnacles is as a wild, unspoiled area o Keep the park as natural/untouched as possible. The park has already been well developed with

picnic areas, trails with metal handrails. Therefore, don't do more development projects that would destroy the nature.

o Keep up the good work


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o Larger parking area at Bear Gulch extended hours at visitor centers/stores or self service map/info areas

o Larger spaces between campsites, larger dump station (more than one dumping facility), and updated/improved store

o Leave it as it - preserve natural environment o Leave the park as is, don't want to turn it into Yosemite o Less RV's, more camping. o Limit the number of visitors. Very busy since becoming national park. More trails! Very small area for

a local to enjoy over a long period of time. o Loved it like it is o Maintaining open access for rock climbing o Make High Peaks and Juniper/Tunnel Trails one-way to avoid hold up on stair sections o Make it clear that [drawing of sign] signs are for climbers only o Make preservation of the park first priority o Make sure to have an ample amount of parking, picnic areas and serviced restrooms. Also, plenty of

rangers on hand. o Make the Balconies Caves more accessible o Make the rock climbing locations better labeled o Many people in the Bay area don't know how close they are to this national park o Maybe a few more benches to sit on. I like the way it is. Too many people would spoil it! o Moderate cost (under $100 during peak times) in-park lodging o Mere interpretive, informational signage o More access to trailheads o More accommodations, restaurants, picnic areas, parking, weekday activities, visitor centers that are

open o More advertising about the park o More camping sites and ranger-led naturalist hikes, safer trails o More camping spots o More camping, more shuttles, and ban cars in upper park area o More climbing signs, better topo's, Sherpa’s o More condor/environmental programs. This is a gem of a park. o More educational opportunities o More first come camping. west side - more tables to relax after hike (around trailhead), shade area.

We sat in the dirt by the car. Offer handheld audio guides to rent from visitor center or app to download before visiting to use on trails as a guide.

o More frequent shuttles on Easter Break weekends and other holidays. Some people waited 1 1/2 hours.

o More friendly staff in visitor center (Staff member at visitor center was unfriendly and grouchy (Apr 5 & 6). Volunteers on premises were delightful.)

o More group sites - 5 more o More hot showers, and charge $2-3 to use it o More info on condors. Manage parking. o More land acquisition- west side camping o More outreach and planning for hikers. Make visitors station more "natural" looking while keeping the

pool. o More parking


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o More parking near Bear Gulch picnic area o More parking on west side o More parking or good frequent shuttle service. Visitor center with exhibits and film/video about

Pinnacles. More restrooms. o More parking or more shuttle service o More parking or weekday shuttle o More publicity to public o More restrooms, clearer signage, longer operation hours for nature leader o More showers spread throughout campgrounds o More showers, fix up pool area o More shuttles o More shuttles to Bear Gulch and to Old Pinnacles Trailhead o More trail signs with mileage o More water fountains o Move parking and more showers o Move picnic area under trees for shade o Move shuttle stop away from RV dump station. Camping etiquette signs. o My visit was too short to be able to make meaningful management recommendations o Nature center and programming during the week during spring break time o Need to improve restrooms and parking o Need to visit more to have an answer o New bolts on the rocks, soap in campground bathrooms. Make the campgrounds $20 not $23

because no one has $3. o New visitor center, upgrade and renovate campground, improve bathrooms, more showers o No charge o None o North Wilderness area is beautiful, but is vulnerable, in 3 hrs. we never saw a ranger o Not interested in anything new, just maintain the trails o Not sure - can't wait to return o Not sure...even more signs/info on packing out trash (even things like orange peels & bananas o Nothing o Nothing different, all of my needs and expectations were met o Nothing. Perfect. o Nothing. The park is great how it is. o Off road camping; one parking lot with wagons provided per site, it's nice o Offer more choices for hiking trails o Offer/encourage field study to promote wildlife/ecological awareness and sensitivity o Open non-RV loop sites to self-contained smaller units (under 20') o Open west side gate at sunrise. 1. Open a west side campground 2. Make closer parking for the "Old

Pinnacles" Trailhead - across the creek from Maintenance Year and Residences 3. Better trail development in both North and West Wilderness Trails 4. Possible "horse camp" and riding trails in North Wilderness area 5. Herbarium collection access 6. Electronic noise prohibition in campgrounds - boom boxes and such - broadcasted beyond personal campsite. Emphasize the nature experience!!

o Overflow parking needs picnic areas. Condor educational programs, geological/historical programs re: Pinnacles.


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o Overnight lodge (each dwelling) with individual cabins o Pamphlets in the motels in area, signs on freeway o Perhaps a later shuttle trip, to allow for hikes during summer daylight evening hours o Persist o Picnic tables at the overflow parking would be nice o Plan hikes o Plant shade trees by the picnic tables o Preservation of wildlife and balance recreational use/access for public o Preserve the current beauty o Programs in off peak months o Promote the park to Boy Scout troops in the Bay area; they would come and could do service projects

for the park o Properly test the functionality of the combined BBQ/fire pit before replacing the remaining separate

set-ups. They are a neat idea, but they don't seem to work. o Provide a clean safe park where the public can learn about wildlife and the natural elements o Provide a trail for dog walking o Provide better access for people who want to hike on busy weekends o Provide more info about the Indians o Provide wildflower update (reports) in spring! I come here, in part for the flowers o Publicize days when cows are fed to the condors via social media o Put future reserved dates on campsite posts so those arriving before 3 PM won't have to move next

day o Raise entry fee. More law enforcement rangers. o Ranger talks for large groups could be done by appointment. New septic system. The toilets spew out

sewage when someone else flushes. It splashes up onto your body, so disgusting. o Ranger-led event on weekday. Water at top of High Peaks (an impossible dream, but water is heavy

to carry!) o Renovate east visitor center and campground store, enhance the shuttle system o Road connection east to west, campground shower at each restroom o Rock climbing lessons for teenagers o Same hike - caves to reservoir and back o Scenery, wildflowers, hiking o Seating at shuttle area, visitor center for ranger talks, some full hookups in campground where

electric only now, more hooks in showers, pave in front of dump station, so no lip for hose to go up and over

o Seems fine to me o Serious upgrade of visitor center. More info on geology and condors. More parking needed. Rebrand

as a NP. Run shuttle from east to west side. Overall enhancement of visitor facilities. o Shade structures at picnic tables o Signage for Condor Trail was not marked; confusing because it was on the map o Slow growth. Don't become another Yosemite. Culture is spoiled by crowding. o Small concession stand on western side - for beverages, trail mix, fruit o Some of the campsites are too close together (62-63) o Some parking reserved for small (25' or less) at trailheads. Allow people to make online camping

reservations on same day as stay. o Some sort of lighting for Bear Gulch Caves


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o Some wilderness or other camping options o Special events/festivals such as 4th of July, Halloween, Christmas o Staff the nature center o Stay one night close to the park o Teaching new campers/hikers about "leave no trace" principles, trail and campground etiquette o Tent and primitive camping is awesome! Keep focus on this. o Terrible front office o The park is great o The park is small so keep facilities proportional - don't over-build. Emphasize the importance of

species preservation of human impact (both negative and positive) o To build more trails, limit number of people on High Peaks and Bear Gulch Cave Trails on spring

weekends. Acquire land and construct lodging at low to high price, and make the park available to broader range of people over a greater range of seasons, like elderly hikers in winter, for example.

o To not develop the park beyond the rustic rugged that it is now. To not modernize it with hotels or stores.

o To share with friends and family o Trail map and sign posts do not match o Trail signs should indicate steepness/level of hike (easy, moderate, strenuous) o Trails need to be marked better o Train driver of shuttle to be polite and knowledgeable about the park. He is the first impression for

tourists. o Try to connect Highway 146 E to 146 W, making easier access o Update visitor center, more ranger programs, poison oak warnings o Very clear markings on trail and caves, also level of difficulty o Walk in campsite on west side, keep road narrow, no RV's o Warning signs about the nature of the trail ahead and a few more railings o We needed assistance from park staff about trails. Better information on hiking: mileage, physical

rating, elevation, full description. Avoid commercialism and privatizing. o We would have liked trail markers to include mileage; many did not o We would love to have cell service or Wi-Fi access in park o West entrance campgrounds o When you know it is spring break, schedule more shuttles and warn visitors on website about crowds

and shuttles o Widen access roads and create much larger parking on west end. Ranger had to allow cars past a

point because too many cars and no parking o Widen road in west entrance o Wider one lane road. Festival activities. o You need more parking! There was quite a line when we left - no line as we entered.


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Question 27 Is there anything else your personal group would like to tell us about your visit to Pinnacles NP? (Open-ended)

o A park employee (part of the condor program) set up high-powered binocular to help spot condors - very cool!

o A party member tripped on the trail and sprained her ankle we thought. After assessment we compressed with an Ace bandage and walked her out. (Turned out to be a fibula break). We wondered - if it had been worse, what should we have done? In this popular climbing area, without cell phone service, advice on how to get help especially after hours would be welcome.

o A porta-potty by the reservoir would be nice (last time we saw many tourists going behind a rock too close to the water)

o A road connecting the east to the west sides of the park would be a huge improvement and bring more people back to the park

o A wonderful and a pleasure to visit o A wonderful day - thanks o Absolutely awesome, Plein air perfect. Easy to get around on west side and P.A. convention is

coming to Monterey April 2014, produced by Eric Rhodes publisher of Plein Air Magazine. Please include me too - 750 of us at convention.

o Absolutely love the place, especially the campground o Absolutely loved the park, beautiful, well maintained trails o Amazing place, very well kept trails, a joy to visit o Appreciated having the showers, appreciated having a no generator rule in the campground. o April was awesome for hiking and seeing wildflowers. o Awesome place! Thank you! o Awesome o Beautiful condors. We saw two of them, took lots of pictures. Amazing. o Beautiful park/campground o Beautiful spot! Keep it going! o Beautiful o Best park in San Francisco Bay area o Better road signs to get to Pinnacles o Better signage at top of lower caves; many people get confused about regular trail back down o Better trail signs. Thanks, it's beautiful. o Boy Scouts loud behavior after 10 pm ruined our last night o California's least impressive NP, but still exceeded my expectations. Will go back at some point. o Campground maps on web outdated, poor web design o Campground needs more shade o Campground reservations using the Internet were confusing. Non-electric sites for small RV's and

trailers would be a plus. Please continue to keep generators OUT of the campground. All national parks should ban use of generators. They ruin the camping experience.

o Camping on the west side would be great! o Cave hike was spectacular o Caves area unique experience o Cell service for maps/trail access on portable electronic devices would be beneficial o Condors are spectacular! Trails are wonderful! No generators is a great idea! o Condors and scenery were great


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o Could not find self-guided trail brochure. I appreciate the availability of information, but do not like large groups in natural settings.

o Could use more showers. The trails were great! o Didn't want to leave. This park is wonderful. The rangers were so friendly. Loved our visit o Do not "improve" the park with more facilities, it will ruin it o Don't recommend running the trails...you come upon rattlesnakes too fast, leaving very little time for

either party to react. One lunged at me and fortunately hit a bush instead of my leg. Beautiful animal though.

o Double booking campsites and no refund is weird, not cool. Dude at counter with goatee super cool o Drop in camping rules unclear. Pool hours not displayed at campground pool. Dead wood in trees

above tenting sites in campground is dangerous (so is sitting in full sunlight during the heat of the day).

o "Easy to moderate" was more difficult than we expected in places o Enjoyable o Enjoyed all the kids/school groups programs and songs from a distance o Enjoyed nice family hike to the Bear Gulch Caves o Enjoyed our stay very much o Fantastic place, great pool o First visit to western side. Trails were in excellent condition. My main concern is avoidance of poison

oak along trails - true concern on both sides. Thanks o Fun experience o Glad we stopped, great hiking scenery, caves awesome, Condors spectacular o Gorgeous! Loved every minute of it! More shade by picnic tables. Rangers were helpful but cave trails

were much more treacherous than they said. The shuttle buses at the west entrance set up as a one lane road is nerve-wracking, or a system where drivers would not have visited if shuttle buses were mandatory like at Pt. Reyes. Traffic wasn't a problem however. Which way and when, i.e. drive east on the hour and west on 1/2 hour.

o Great day hiking. Can't believe I hadn't visited previously! o Great drive, great place, great views and trails, will be back soon o Great park o Great park o Great Park! We had an awesome experience and lots of fun. o Great place. Liked emphasis on reducing and re-using. o Great surprise, had a fantastic time o Great time, will bring friends next time o Great visit to the newest NP! This survey, however, is too long. o Great, magical place o Groups of children in educational programs were very noisy o Had a fantastic time. Rangers were very nice, trails were well marked and the best part - still wild.

The trails were not over done - we felt like we were really in nature and not just on some overprotected walk. We loved the ruggedness of the trails. Many parks have 8-foot wide trails - not very natural. This park is natural.

o Had a great time! Will be back! o Had a very good time. Everybody was friendly and helpful. Enjoyed ranger programs. Beautiful. o Had fun, will come back o Have a good day o Have been visiting for 40 + years


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o Have better showers o Hope for more time. Visitor center staff was great on a full weekend. o Hosted by condor volunteer o Hosting a Kosher Jewish school this week. Firewood is overpriced and discourages "burn it where

you buy it" ethics. The Boy Scouts are way too loud and destructive. o I decided to disregard the ranger station's orders not to enter the park, drove to Old Pinnacles

Trailhead and found parking there in a designated spot; enjoyed a wonderful hike to Balcony Caves. It would be helpful for the ranger station to have more accurate information about available parking and possibly create more overflow parking near the trailheads.

o I did not receive information about numbered items on trail o I enjoyed the hikes very much and I was pleasantly surprised to see a condor at the top o I enjoyed the park and the visitor center very much. Thanks! o I had a wonderful time, got great views of condors. Clean, well-kept campgrounds and bathroom.

Great showers, very helpful rangers. I liked seeing various school groups out in nature! Wonderful! I'll be back. Thanks!

o I hurt myself at the end of Old Pinnacles. I ran into an employee, Lucy - she works with plants. She drove me to the East Visitor Center and informed the people inside about me. While I waited for my husband to get the car (west side) staff continued to check on me. Really appreciated it.

o I love Pinnacles, shuttle mix-up aside, and think you're doing a wonderful job. Glad it's a park now, keep up the good work. Go condors and bats!

o I love the place! Especially early springtime. o I love visiting Pinnacles, but I'm worried that National Park status may lead to over crowding o If you want an amusement park build it near town o Impressed by how well-maintained the trails, restrooms and campsites were o It is a great park o It is fabulous every time! I went there as a child and started going back when my 20 year old was 6. o It was 1.5 hours from home, comfortable weather, beautiful, great camping, best hike for little kid

we've ever been on! Love wildflowers. Can't wait to come back next spring! o It was a beautiful visit o It was a fun trip o It was a good experience, will return and take more time to explore. I'm not sure what programs from

question 19 are already available. o It was a great trip o It was a very enjoyable day, including the drive through all the "row crop" fields. We appreciate the

hard work that goes into farming and appreciate the workers' efforts. o It was awesome o It was better before becoming a national park due to increased volume of visitors. We have never had

to walk to our trail from the visitor center before. o It was fabulous o It was fantastic o It was fantastic. Really enjoyed all areas visited. o It was great - a lot of fun, and I'd visit again o It was great. I visited on my birthday and had an awesome time. Thanks o It was pretty great o It was very enjoyable and we will visit again o It was wonderful talking to Sierra; he is great o It was wonderful


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o It would be very helpful to have updated information on the website regarding status of wildflowers - what is and where are they blooming - seems like something a volunteer would like to do

o It's a beautiful park, great weather, great hikes, campground was crowded, but the noise was manageable considering the amount of people

o It's important to maintain the restrooms and have showers for the campers. The walking trails are long, and that's good.

o Just loved it; we'll be back again soon o Keep up the good work o Larger-scale trail maps, so easier to follow, also good signage at trail intersections, e.g. I couldn't find

the trail from the reservoir to Bear Gulch via Moses Springs o Liked it, would like to come back o Limit visitors in peak season, no concession stands o Linda at visitor center was extremely knowledgeable and helpful o Love it, we go every year o Love it; 11 year old says he likes it better than Yosemite o Love this park o Loved it o More parking for the hiking trails o More shower facilities would be greatly appreciated. My first shower was scalding hot (plus no way to

adjust the temp), second shower was tepid, at best. Many thanks for all the work it takes to keep our US parks running.

o My financial income and race are none of your business and have nothing to do with visiting this park o My parents live in LA; the last couple of years I have driven down with my boys and stopped at

Pinnacles on the way. They enjoy it a lot. o Great park overall o Need a water source at Canyon Trail - High Peaks Summit (near the outhouse?) o Need clearer trail maps was difficult to navigate junctions o Nice park o Not enough picnic tables - very crowded. Liked that there were people at top to ask questions about

condors. o Not enough to see and do from west entrance except for hiking and rock climbing; unlikely we will

visit again o Not enough warning about flashlights for caves; no information at overflow parking o NPS should design apps for parks. Trail maps needed. Nature center was closed. Park was very

nice. Hiking was great. o One hour before getting into the park, some groups left rather than waiting. Do not expand parking,

it's not needed all year long. Find a creative solution, do parking rather than creating space for parking lot. Is there a place close to the park where cars could park and people could be shuttled into the park during peak season?

o One of the best small parks in the system, sorry it took so long to visit o Only visited west side this time o Our kids had a memorable experience and a lot of fun hiking in the caves o Out of the way, largely overlooked, but magnificent like other NPS units o Outstanding trails, scenery, birds and staff. No really, the trails are well made, I'm impressed. o Overall very satisfied o Overall, a very nice and well-run park - well worth the time and money o Park appeared very well maintained


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o Pinnacles is great - keep up the great work you do. Hope Pinnacles doesn't get more popular - High Peaks is already too crowded.

o Please put trail maps at trail intersections, please put mile markers on every trail sign and also intermittently on each trail

o Ranger we met in picnic parking lots were very friendly and helpful, the staff at West Pinnacles Visitor Contact Station was not very friendly

o Rangers and even general store staff are great! Wonderful park! Thank you! o Rangers very helpful o Really enjoyed it - great nature, trails, nice campsites, well-organized o Remove poison oak o Restrooms were very clean and well stocked. The visitor employees were very friendly. o Self-guided trail (booklet) was great o Separate group sites from areas with individual sites o Showers need directions! To use! o Shuttle bus driver could have been more willing to answer park questions. What is Old Pinnacles?

How long is xx Trail? Instead he seemed a bit surly. o Soap in bathrooms and camp soap in store! Poison oak in site 76!! o Some dog friendly trails if on leash like at GRCA NP; then we'd return o Speed kills! Drive to east side dangerous for wild animals - two dead bobcats in two days on the road

to east side. Reduce speed to entrance of park. o Staff is doing well, but visitor center should be improved/expanded. Facilities and parking are barely

adequate for current visitors; need to expand. o Thank you o Thank you for preserving this treasure o Thank you very much for your hard work o Thank you o Thank you o Thank you. Go Brownie Girl Scouts! o Thanks for a great experience o The Balconies Cave cave-part is a bit more difficult than you let on. I liked it, but we're in our 60's and

it was more challenging than we expected. o The bus system was inconvenient and did not fit our needs. o The campground registration person was very helpful and friendly; likewise the maintenance staff and

campgrounds - all staff very helpful and pleasant o The camping facilities were excellent. Brochure/map was not very good and could have had more

information as far as hiking degree of difficulty, etc. o The climbing (and the community and culture) was wonderful! Pinnacles NP is amazing! We are

students at Cal Poly. Also, we used a National Parks annual pass. o The condors were great o The current visitor center is more of a shop than an information center. Bring in more educational

materials would be good. o The female bathroom - 2 sinks out of order, need to be fixed o The hiking is amazing! Our trip this time was good - but the park was very crowded. Camping was a

little too cozy - and the trails were somewhat crowded. We liked it better when it was quieter o The infrastructure needs to grow. More bathrooms (like the hand dryers) more shuttles in and out of

park versus parking lots.


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o The park facilities and surrounding area is beautiful and breathtaking. All staff was professional and very friendly and knowledgeable. Great visit.

o The park is so clean, well marked trails, staff so helpful - great experience! Thank you. o The park was magnificent, great hike. We'll be back! o The ranger at the visitor center (east entrance) was too busy with entry fees, store questions,

campers' questions, bathroom location questions, etc., to chat with us. Bear Gulch Nature Center engulfed by group at line on our arrival - too late post hike.

o The ranger at the west pinnacles was unfriendly and unhelpful. Volunteer (SCA) was great. o The ranger lady at the east gate is awesome; she took the time to engage the kids and was super

friendly. She sets the bar for customer service. Great job. Thank you. o The ranger that we spoke with, who was installing a warning/danger sign, was very pleasant o The speed radar was not working. Could not see how fast/check our speed. Happy for increased

speed limit since last visit. o The staff was very friendly o The views from the high peaks area were fantastic o The visit was fantastic. We will be back! o The visitor center is excellent! Thank you - it's a special place! o There are 2 showers for 130+ campsites. We will discourage others from camping here because of

this, and we will not return because of it. o There was poison oak on the trail o This has become an annual trip o This is a gem of a park. One of the best we have visited! Excellent hiking trails. o This is a great place o This is a spectacular, well-maintained park but there are too many visitors for me o This park blew away my expectations, it is a rare gem and should be continually showcased and

protected o This park is a great experience. Keep up the great work on all that the rangers are doing. o Thoroughly enjoyed our 10+ mile hike. We'll be back! o Too many people, too much trash o Trails well built and maintained (excellent). Clean, simple facilities, well designed. o Trails were great. Staff was friendly. o Upgrade the visitor center staff's service quality and professionalism to the National Park standard o Very clean and well maintained. Employees are very friendly and helpful. o Very clean, strong ranger presence. Love it. o Very enjoyable o Very friendly staff, excellent trails. Very nice experience. o Very impressed with condor recovery program o Very impressed. Much more than I expected. I will be back. o Very interesting country, especially the geology o Very much enjoyed our visit - a great park o Very nice park will come again o Very quiet and peaceful place to camp. Loved it! o Very tight fit in restrooms where toilet holders are high on both sides; moving one or both lower would

help (Women's restroom by East Visitor Center) o VIP gave a great lecture on photography o Visit with Denise Louie - excellent


91

o Volunteer backcountry ranger program. Pinnacles are the best! o Was nice, thank you o We absolutely love this park o We are all biologists/ecologists, so the recovery of the condor was the highlight. More on this subject

would always be welcome. Great visit. o We can't wait to come back to visit the east entrance o We come ever year in the spring. We once came in August, no one else was there, 107 degrees o We did not know what to expect and had a GREAT day o We enjoyed our visit but wish our dog could have hiked with us o We enjoyed the visit very much. Next time we want to try the pool. o We enjoyed the wildlife an the hiking the most o We found the maps not very helpful as some trails were not well marked o We had a good climb o We had a great campsite, but a lot of them are very small o We had a great time o We had a great time o We had a great time and wish to visit again o We had a great visit o We had a very nice time, and wish we visited years ago. We just wanted to see geography. o We had a wonderful time and loved the beautiful park o We had a wonderful visit! It was a great experience for the children o We had an awesome time! A highlight of our trip! Thanks o We had fun o We love it in the spring! We love how uncrowded it is! o We love nature, so it was very fun. Pinnacles is awesome! o We love Pinnacles - hope it doesn't get too overcrowded by its status change to the NP. o We love Pinnacles and visit every year. Thank you! Raise your fees, state parks cost much more than

Pinnacles. o We love that place. I almost hate that the secret is out. Now I have to share. o We love the off-trail just as much as the trails. Allow backcountry backpacking for extended period 2-3

days. o We loved it, are telling all our friends about it and will definitely be back o We loved it o We loved our visit o We needed to be better prepared for the tunnels/caves - flashlights on head, etc. o We preferred the west entrance: low traffic, fewer people, loved the one-way road! Please don't

expand the west entrance significantly o We really enjoyed the trip o We recognize that climbing is an important sport, however, does climbing affect future of a national

treasure? o We thoroughly enjoyed our time, just sorry that 2 of our group have such difficulty walking o We were completely amazed by the condor population o We were driving to Santa Cruz stopped through on our drive - we are national park annual pass

holders


92

o We were in campsite #67; only 1 of 3 sinks in women's restroom had running water. We saw the trail sign # posts (e.g. 1, 2 etc.) but didn't see the brochure. We asked ranger in visitor center on day we rest about them. Brochure should be more obvious as to how to get.

o What a treasure o While having our picnic lunch, seven wild turkeys walked right next to our table. Got a couple of good

pictures. o Wish we could have seen condors. Were they flying above us and we just didn't recognize them?

Would have liked info like: Condors are occasionally seen/frequently seen. o Would have been nice to have bath/shower in RV loop and pave RV loop road (dusty). We had a

great time, thanks! o You should make some trails accessible for wheelchairs and strollers o Your young volunteer, Autumn, was very knowledgeable and helpful


93

Appendix 1: The Questionnaire

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U

.S. D

epar

tmen

t of t

he In

terio

r N

atio

nal P

ark

Serv

ice

Soci

al S

cien

ce P

rogr

am

Visi

tor S

ervi

ces

Proj

ect

Pinn

acle

s

Natio

nal P

ark

Visi

tor S

tudy

2

Pi

nnac

les

Nat

iona

l Par

k Vi

sito

r Stu

dy

O

MB

Appr

oval

102

4-02

24

Ex

pira

tion

date

: 8-3

1-20

13

IN

REP

LY R

EFER

TO

:

Unite

d St

ates

Dep

artm

ent o

f the

Inte

rior

N

ATIO

NAL

PAR

K SE

RVI

CE

Pinn

acle

s N

atio

nal P

ark

5000

Hig

hway

146

Pa

icin

es, C

A 95

043

April

201

3 D

ear V

isito

r: Th

ank

you

for p

artic

ipat

ing

in th

is s

tudy

. Our

goa

l is

to le

arn

abou

t the

ex

pect

atio

ns, o

pini

ons,

and

inte

rest

s of

vis

itors

to P

inna

cles

Nat

iona

l Pa

rk. T

his

info

rmat

ion

will

help

us

to u

nder

stan

d ho

w w

ell e

xist

ing

serv

ices

are

mee

ting

visi

tors

’ nee

ds a

nd e

xpec

tatio

ns.

This

que

stio

nnai

re is

onl

y be

ing

give

n to

a s

elec

t num

ber o

f vis

itors

, so

you

r par

ticip

atio

n is

ver

y im

porta

nt. W

hen

your

vis

it is

ove

r, pl

ease

com

plet

e th

is q

uest

ionn

aire

. It s

houl

d ta

ke a

bout

20

min

utes

to

com

plet

e.

Onc

e yo

u ar

e do

ne, p

leas

e se

al it

in th

e po

stag

e-pa

id e

nvel

ope

prov

ided

and

dro

p it

in a

ny U

.S. m

ailb

ox.

If yo

u ha

ve a

ny q

uest

ions

, ple

ase

cont

act L

ena

Le, D

irect

or, V

isito

r Se

rvic

es P

roje

ct, P

ark

Stud

ies

Uni

t, C

olle

ge o

f Nat

ural

Res

ourc

es,

Uni

vers

ity o

f Ida

ho, 8

75 P

erim

eter

Driv

e M

S 11

39, M

osco

w, I

daho

83

844-

1139

, 208

-885

-258

5 (p

hone

), le

nale

@ui

daho

.edu

(em

ail).

W

e ap

prec

iate

you

r hel

p.

Sinc

erel

y,

Ka

ren

Bepp

ler-D

orn

Supe

rinte

nden

t

Pinn

acle

s N

atio

nal P

ark

Visi

tor S

tudy

15

c) F

or y

ou o

nly,

how

muc

h in

com

e di

d yo

ur h

ouse

hold

forg

o to

mak

e th

is tr

ip (d

ue

to ta

king

unp

aid

time

off f

rom

wor

k)?

Mar

k ( •)

“Non

e” o

r spe

cify

the

amou

nt

forg

one.

O

N

one

O

R

Amou

nt fo

rgon

e

$

25

. a)

Are

mem

bers

of y

our p

erso

nal g

roup

His

pani

c or

Lat

ino?

Ple

ase

mar

k ( •)

one

for e

ach

grou

p m

embe

r.

Your

self

Mem

ber

#2

Mem

ber

#3

Mem

ber

#4

Mem

ber

#5

Mem

ber

#6

Mem

ber

#7

Yes,

His

pani

c or

La

tino

O

O

O

O

O

O

O

No,

not

His

pani

c or

Lat

ino

O

O

O

O

O

O

O

b)

Wha

t is

the

race

of e

ach

mem

ber o

f you

r per

sona

l gro

up?

Plea

se m

ark

( •) on

e or

mor

e fo

r eac

h gr

oup

mem

ber.

Yo

urse

lf M

embe

r #2

M

embe

r #3

M

embe

r #4

M

embe

r #5

M

embe

r #6

M

embe

r #7

Amer

ican

Indi

an o

r Al

aska

Nat

ive

O

O

O

O

O

O

O

Asia

n O

O

O

O

O

O

O

Bl

ack

or A

frica

n Am

eric

an

O

O

O

O

O

O

O

Nat

ive

Haw

aiia

n or

ot

her P

acifi

c Is

land

er

O

O

O

O

O

O

O

Whi

te

O

O

O

O

O

O

O

26.

If yo

u w

ere

a m

anag

er p

lann

ing

for t

he fu

ture

of P

inna

cles

Nat

iona

l Par

k, w

hat

wou

ld y

ou p

ropo

se?

Plea

se b

e sp

ecifi

c.

27.

Is th

ere

anyt

hing

els

e yo

ur p

erso

nal g

roup

wou

ld li

ke to

tell

us a

bout

you

r vis

it to

Pi

nnac

les

Nat

iona

l Par

k?

Than

k yo

u fo

r you

r hel

p! P

leas

e se

al th

e qu

estio

nnai

re in

the

post

age-

paid

env

elop

e pr

ovid

ed a

nd d

rop

it in

any

U.S

. mai

lbox

.

14

Pinn

acle

s N

atio

nal P

ark

Visi

tor S

tudy

b) O

n th

is v

isit,

how

man

y pe

ople

wer

e in

you

r per

sona

l gro

up, i

nclu

ding

yo

urse

lf?

Num

ber o

f peo

ple

in p

erso

nal g

roup

22

. Fo

r you

r per

sona

l gro

up o

n th

is v

isit,

ple

ase

prov

ide

the

follo

win

g. (I

f you

do

not

know

the

answ

er, l

eave

bla

nk).

a) C

urre

nt

age

b) U

.S. Z

IP c

ode

or n

ame

of c

ount

ry

othe

r tha

n U

.S.

c) N

umbe

r of v

isits

to

Pinn

acle

s N

P (in

clud

ing

this

vis

it)

Your

self

Mem

ber #

2

Mem

ber #

3

Mem

ber #

4

Mem

ber #

5

Mem

ber #

6

Mem

ber #

7

23.

a) D

oes

anyo

ne in

you

r per

sona

l gro

up h

ave

a ph

ysic

al c

ondi

tion

that

mad

e it

diffi

cult

to a

cces

s or

par

ticip

ate

in p

ark

activ

ities

, fac

ilitie

s, o

r ser

vice

s?

O

Yes

O

No !

Go

on to

Que

stio

n 24

b) If

YES

, wha

t act

iviti

es, f

acilit

ies,

or s

ervi

ces

did

the

pers

on(s

) hav

e di

fficu

lty

parti

cipa

ting

in o

r acc

essi

ng?

Plea

se b

e sp

ecifi

c.

24

. a)

For

you

onl

y, w

hich

cate

gory

bes

t rep

rese

nts

your

ann

ual h

ouse

hold

inco

me?

Pl

ease

mar

k ( •)

only

one

.

O

Less

than

$24

,999

O

$5

0,00

0-$7

4,99

9 O

$1

50,0

00-$

199,

999

O

$25,

000-

$34,

999

O

$75,

000-

$99,

999

O

$200

,000

or m

ore

O

$35,

000-

$49,

999

O

$100

,000

-$14

9,99

9 O

D

o no

t wis

h to

ans

wer

b)

How

man

y pe

ople

are

in y

our h

ouse

hold

?

N

umbe

r of p

eopl

e

Pinn

acle

s N

atio

nal P

ark

Visi

tor S

tudy

3

DIRE

CTIO

NS

At

the

end

of y

our v

isit:

1.

Ple

ase

have

the

sele

cted

indi

vidu

al (a

t lea

st 1

6 ye

ars

old)

com

plet

e th

is

ques

tionn

aire

. 2.

Ans

wer

the

ques

tions

car

eful

ly s

ince

eac

h qu

estio

n is

diff

eren

t. 3.

For

que

stio

ns th

at u

se c

ircle

s (O

), pl

ease

mar

k yo

ur a

nsw

er b

y fil

ling

in

the

circ

le w

ith b

lack

or b

lue

ink.

Ple

ase

do n

ot u

se p

enci

l.

4.

Sea

l it i

n th

e po

stag

e-pa

id e

nvel

ope

prov

ided

. 5.

Dro

p it

in a

U.S

. mai

lbox

.

Pape

rwor

k Re

duct

ion

Act S

tate

men

t:Th

e Pa

perw

ork

Red

uctio

n Ac

t re

quire

s us

to te

ll yo

u w

hy w

e ar

e co

llect

ing

this

info

rmat

ion,

how

we

will

use

it, a

nd w

heth

er o

r not

you

hav

e to

resp

ond.

Thi

s in

form

atio

n w

ill be

us

ed b

y th

e N

atio

nal P

ark

Serv

ice

as a

utho

rized

by

16 U

.S.C

. 1a-

7. W

e w

ill us

e th

is in

form

atio

n to

hel

p us

to u

nder

stan

d ho

w w

ell e

xist

ing

serv

ices

are

mee

ting

the

need

s an

d ex

pect

atio

ns o

f our

vis

itors

. You

r re

spon

se is

vol

unta

ry. Y

our n

ame

and

cont

act i

nfor

mat

ion

have

bee

n re

ques

ted

for f

ollo

w-u

p m

ailin

g pu

rpos

es o

nly.

Whe

n an

alys

is o

f the

qu

estio

nnai

re is

com

plet

ed, y

our c

onta

ct in

form

atio

n w

ill be

des

troye

d an

d w

ill in

no

way

be

conn

ecte

d w

ith th

e re

sults

of t

his

surv

ey. A

Fed

eral

ag

ency

may

not

con

duct

or s

pons

or, a

nd y

ou a

re n

ot re

quire

d to

resp

ond

to, a

col

lect

ion

of in

form

atio

n un

less

it d

ispl

ays

a cu

rrent

ly v

alid

OM

B C

ontro

l Num

ber.

W

e es

timat

e th

at it

will

take

20

min

utes

to c

ompl

ete

this

que

stio

nnai

re.

Yo

u m

ay s

end

com

men

ts c

once

rnin

g th

e bu

rden

est

imat

es o

r any

asp

ect

of th

is in

form

atio

n co

llect

ion

to: L

ena

Le, D

irect

or, V

isito

r Ser

vice

s Pr

ojec

t, Pa

rk S

tudi

es U

nit,

Col

lege

of N

atur

al R

esou

rces

, Uni

vers

ity o

f Ida

ho, 8

75

Perim

eter

Driv

e M

S113

9, M

osco

w, I

daho

838

44-1

139,

208

-885

-258

5 (p

hone

), le

nale

@ui

daho

.edu

(em

ail).

4

Pi

nnac

les

Nat

iona

l Par

k Vi

sito

r Stu

dy

Your

Vis

it To

Pin

nacl

es N

atio

nal P

ark

NO

TE: I

n th

is q

uest

ionn

aire

, you

r per

sona

l gro

up is

def

ined

as

anyo

ne w

ith w

hom

you

are

vi

sitin

g th

e pa

rk, s

uch

as a

spo

use,

fam

ily, f

riend

s, e

tc. T

his

does

not

incl

ude

the

larg

er

grou

p th

at y

ou m

ight

be

trave

ling

with

, suc

h as

a s

choo

l, ch

urch

, sco

ut, o

r tou

r gro

up.

1. a)

Prio

r to

this

vis

it, h

ow d

id y

our p

erso

nal g

roup

obt

ain

info

rmat

ion

abou

t Pi

nnac

les

Nat

iona

l Par

k? P

leas

e m

ark

( •) al

l tha

t app

ly in

col

umn

(a).

O

Did

not

obt

ain

info

rmat

ion

prio

r to

visi

t ! G

o to

par

t (b)

of t

his

ques

tion

b)

If y

ou w

ere

to v

isit

Pinn

acle

s N

atio

nal P

ark

in th

e fu

ture

, how

wou

ld y

our

pers

onal

gro

up p

refe

r to

obta

in in

form

atio

n ab

out t

he p

ark?

Ple

ase

mar

k ( •)

all

that

app

ly in

col

umn

(b).

a) T

his

vis

it b)

Fut

ure

visi

t

Sour

ce o

f inf

orm

atio

n

O

O

Frie

nds/

rela

tives

/wor

d of

mou

th

O

O

Inqu

iry to

par

k vi

a ph

one,

mai

l, or

em

ail

O

O

Loca

l bus

ines

ses

(hot

els,

mot

els,

rest

aura

nts,

etc

.)

O

O

Map

s/br

ochu

res

O

O

New

spap

er/m

agaz

ine

artic

les

O

O

Oth

er u

nits

of t

he N

atio

nal P

ark

Syst

em (N

PS)

O

O

Pinn

acle

s N

atio

nal P

ark

web

site

: ww

w.n

ps.g

ov/p

inn

O

O

Pinn

acle

s Pa

rtner

ship

web

site

: ww

w.p

inna

cles

partn

ersh

ip.o

rg

O

O

Oth

er w

ebsi

tes

— W

hich

one

(s)?

O

O

Prev

ious

vis

its

O

O

Soci

al/p

orta

ble

med

ia (s

uch

as F

aceb

ook,

Tw

itter

, app

s, e

tc.)

O

O

Stat

e w

elco

me

cent

er/v

isito

rs b

urea

u/ch

ambe

r of c

omm

erce

O

O

Tele

visi

on/ra

dio

prog

ram

s/D

VDs

O

O

Trav

el g

uide

s/to

ur b

ooks

(suc

h as

AAA

, etc

.)

O

n/a

Oth

er, t

his

visi

t (Sp

ecify

)

n/a

O

Oth

er, f

utur

e vi

sit (

Spec

ify)

Pinn

acle

s N

atio

nal P

ark

Visi

tor S

tudy

13

19.

If yo

ur p

erso

nal g

roup

wer

e to

vis

it Pi

nnac

les

Nat

iona

l Par

k in

the

futu

re, w

hich

ty

pes

of in

terp

retiv

e se

rvic

es o

r pro

gram

s w

ould

you

like

to h

ave

avai

labl

e?

Plea

se m

ark

( •) al

l tha

t app

ly.

O

Not

inte

rest

ed in

add

ition

al s

ervi

ces/

prog

ram

s !

Go

to Q

uest

ion

20

O

Addi

tiona

l con

dor p

rogr

am

O

Cul

tura

l dem

onst

ratio

ns

O

Addi

tiona

l geo

logy

pro

gram

O

G

uide

d w

alk

on w

est s

ide

trails

O

Art/p

hoto

grap

hy p

rogr

am

O

Juni

or R

ange

r pro

gram

s

O

Bird

wal

ks

O

Nig

ht w

alks

/nig

ht s

ky p

rogr

am

O

Cam

ping

as

a fa

mily

act

ivity

O

R

ange

r-gui

ded

cave

hik

es

O

Cam

ping

as

an e

duca

tiona

l act

ivity

O

Sp

ecia

l eve

nts/

fest

ival

s

O

Cla

sses

and

wor

ksho

ps w

ith fi

eld

expe

rts, f

or a

fee

O

Dem

onst

ratio

n of

his

toric

farm

ing

prac

tices

O

Fam

ily a

ctiv

ity (o

ther

than

cam

ping

)

O

Hal

f-day

rang

er-g

uide

d hi

kes

into

Hig

h Pe

aks

area

O

Pres

enta

tions

from

gue

st s

peak

ers

20

. O

n th

is v

isit,

was

you

r per

sona

l gro

up p

art o

f the

follo

win

g ty

pes

of o

rgan

ized

gr

oups

? Pl

ease

mar

k ( •)

one

for e

ach.

a) C

omm

erci

al g

uide

d to

ur g

roup

O

Ye

s O

N

o

b) S

choo

l/edu

catio

nal g

roup

O

Ye

s O

N

o

c) O

ther

(sco

uts,

wor

k, c

hurc

h, e

tc.)

O

Yes

O

No

d) If

you

wer

e w

ith o

ne o

f the

se o

rgan

ized

gro

ups,

how

man

y pe

ople

, inc

ludi

ng

your

self,

wer

e in

this

gro

up?

Num

ber o

f peo

ple

in o

rgan

ized

gro

up

21.

a) O

n th

is v

isit,

whi

ch ty

pe o

f per

sona

l gro

up (n

ot g

uide

d to

ur/s

choo

l/oth

er

orga

nize

d gr

oup)

wer

e yo

u w

ith?

Plea

se m

ark

( •) on

ly o

ne.

O

Al

one

O

Frie

nds

O

Fa

mily

O

Fa

mily

and

frie

nds

O

O

ther

(Ple

ase

spec

ify)

12

Pinn

acle

s N

atio

nal P

ark

Visi

tor S

tudy

18

. Fo

r you

r per

sona

l gro

up, p

leas

e es

timat

e al

l exp

endi

ture

s fo

r the

item

s lis

ted

belo

w fo

r thi

s vi

sit t

o Pi

nnac

les

Nat

iona

l Par

k an

d th

e su

rroun

ding

are

a (w

ithin

50

mile

s of

the

park

). Pl

ease

writ

e "0

" if

no m

oney

was

spe

nt in

a p

artic

ular

ca

tego

ry.

a)

Ple

ase

list y

our p

erso

nal g

roup

's to

tal e

xpen

ditu

res

insi

de P

inna

cles

Nat

iona

l Pa

rk.

b)

Ple

ase

list y

our p

erso

nal g

roup

's to

tal e

xpen

ditu

res

in th

e su

rrou

ndin

g ar

ea

outs

ide

the

park

(with

in 5

0 m

iles

of th

e pa

rk).

N

OTE

: Sur

roun

ding

are

a re

side

nts

shou

ld o

nly

incl

ude

expe

nditu

res

that

w

ere

just

for t

his

trip

to P

inna

cles

Nat

iona

l Par

k.

EX

PEND

ITUR

ES

a)

Insi

de p

ark

b) O

utsi

de p

ark

Spe

nt n

o m

oney

( •)

O

! G

o to

(b)

O

! G

o to

(c)

Lo

dge,

hot

el, m

otel

, cab

in, B

&B, e

tc.

n/

a

$

C

ampi

ng fe

es a

nd c

harg

es

$

$

G

uide

fees

and

cha

rges

n

/a

$

R

esta

uran

ts a

nd b

ars

n/a

$

G

roce

ries

and

take

out f

ood

$

$

G

as a

nd o

il (a

uto,

RV,

etc

.)

n/a

$

O

ther

tran

spor

tatio

n ex

pens

es

n/a

$

(re

ntal

car

s, ta

xis,

aut

o re

pairs

, but

NO

T ai

rfare

)

Ad

mis

sion

, rec

reat

ion,

ent

erta

inm

ent f

ees

$

$

Al

l oth

er e

xpen

ditu

res

(sou

veni

rs, b

ooks

, $

$

post

card

s, s

porti

ng g

oods

, clo

thin

g, d

onat

ions

, etc

.)

c) H

ow m

any

peop

le d

o th

e ab

ove

expe

nses

cov

er?

Plea

se w

rite

“0” i

f no

child

ren

wer

e co

vere

d by

the

expe

nditu

res.

A

dults

(18

year

s or

ove

r)

C

hild

ren

(und

er 1

8 ye

ars)

Pinn

acle

s N

atio

nal P

ark

Visi

tor S

tudy

5 2.

a)

Was

eve

ry m

embe

r in

your

per

sona

l gro

up a

resi

dent

(yea

r-rou

nd o

r par

t-tim

e)

of th

e Pi

nnac

les

Nat

iona

l Par

k ar

ea (w

ithin

50

mile

s of

the

park

)?

O

N

o O

Ye

s !

Go

to Q

uest

ion

3

b) F

or th

e no

nres

iden

t mem

bers

in y

our p

erso

nal g

roup

, was

vis

iting

Pin

nacl

es

Nat

iona

l Par

k th

e pr

imar

y re

ason

for b

eing

in th

e ar

ea (w

ithin

50

mile

s of

the

park

) on

this

trip

? Pl

ease

mar

k ( •)

one.

O

N

o O

Ye

s !

Go

to Q

uest

ion

3

c) F

or th

e no

nres

iden

t mem

bers

in y

our p

erso

nal g

roup

, wha

t was

the

met

hod

of

trans

porta

tion

used

to tr

avel

mos

t of t

he d

ista

nce

from

thei

r hom

e to

the

area

(w

ithin

50

mile

s of

the

park

)? P

leas

e m

ark

( •) on

ly o

ne.

O

Car

O

Mot

orcy

cle

O

SUV/

truck

/van

O

Mot

orho

me

O

Ai

rpla

ne

O

Oth

er (P

leas

e sp

ecify

) ___

____

____

____

____

____

____

____

___

3.

a)

For

you

onl

y, if

you

had

bee

n un

able

to v

isit

Pinn

acle

s N

atio

nal P

ark

on th

is tr

ip,

wou

ld y

ou h

ave

visi

ted

at a

noth

er ti

me?

O

No,

unl

ikel

y

O

Yes,

like

ly !

Go

to Q

uest

ion

4

b) If

NO

, wha

t wou

ld y

ou h

ave

done

with

the

time

you

spen

t on

this

trip

? Pl

ease

m

ark

( •) on

e.

O

Gon

e so

mew

here

els

e !

Dis

tanc

e fro

m h

ome

m

iles

- OR

-

Loca

tion

O

Va

catio

ned

at h

ome

(Pla

ce, c

ity, &

sta

te)

O

Gon

e to

wor

k at

my

regu

lar j

ob

O

Not

sur

e/no

ne o

f the

se

4. a

) On

this

trip

, did

you

r per

sona

l gro

up s

tay

over

nigh

t aw

ay fr

om h

ome

insi

de

Pinn

acle

s N

atio

nal P

ark

or in

the

area

(with

in 5

0 m

iles

of th

e pa

rk)?

O

Ye

s O

N

o !

Go

to Q

uest

ion

5

b) If

YES

, ple

ase

list t

he n

umbe

r of n

ight

s yo

ur p

erso

nal g

roup

sta

yed

in

Pinn

acle

s N

atio

nal P

ark

and

in th

e lo

cal a

rea

(with

in 5

0 m

iles

of th

e pa

rk).

Num

ber o

f nig

hts

insi

de P

inna

cles

Nat

iona

l Par

k

Num

ber o

f nig

hts

in th

e ar

ea (w

ithin

50

mile

s of

the

park

)

6

Pi

nnac

les

Nat

iona

l Par

k Vi

sito

r Stu

dy

c

& d)

In w

hich

type

(s) o

f acc

omm

odat

ions

did

you

r per

sona

l gro

up s

pend

the

nigh

t(s) i

nsid

e th

e pa

rk a

nd in

the

area

(with

in 5

0 m

iles

of th

e pa

rk)?

Ple

ase

mar

k ( •)

all t

hat a

pply

.

c) In

side

d) O

utsi

de

Acco

mm

odat

ion

pa

rk

park

Lodg

e, m

otel

, ren

ted

cond

o/ho

me,

cab

in, B

&B

n/a

O

Pers

onal

sea

sona

l res

iden

ce

n/a

O

Res

iden

ce o

f frie

nds

or re

lativ

es

O

O

RV/

traile

r cam

ping

O

O

Tent

cam

ping

in a

dev

elop

ed c

ampg

roun

d O

O

Oth

er (P

leas

e sp

ecify

bel

ow)

O

O

c) In

side

par

k

d)

Out

side

par

k

5.

O

n th

is tr

ip, w

here

did

you

r per

sona

l gro

up s

tay

on th

e ni

ght b

efor

e an

d th

e ni

ght

afte

r vis

iting

Pin

nacl

es N

atio

nal P

ark?

If y

ou s

taye

d at

hom

e, p

leas

e w

rite

the

nam

e of

the

tow

n/ci

ty a

nd s

tate

whe

re y

ou li

ve.

a)

BEF

OR

E vi

sit:

Tow

n/ci

ty

S

tate

b) A

FTER

vis

it:

Tow

n/ci

ty

Sta

te

6.

Fo

r thi

s vi

sit t

o Pi

nnac

les

Nat

iona

l Par

k, p

leas

e pr

ovid

e th

e fo

llow

ing

info

rmat

ion

for y

our p

erso

nal g

roup

.

a) F

irst a

rriva

l tim

e

a

.m.

OR

p.m

. b)

Las

t dep

artu

re ti

me

a.m

. O

R

p

.m.

c) D

ay o

f the

wee

k th

at y

ou fi

rst a

rrive

d. P

leas

e m

ark

( •) on

e be

low

. M

onda

y Tu

esda

y W

edne

sday

Th

ursd

ay

Frid

ay

Satu

rday

Su

nday

O

O

O

O

O

O

O

7.

On

this

vis

it, h

ow lo

ng d

id y

our p

erso

nal g

roup

spe

nd v

isiti

ng P

inna

cles

N

atio

nal P

ark?

Ple

ase

list p

artia

l hou

rs o

r day

s as

¼, ½

, or ¾

.

Num

ber o

f hou

rs, i

f les

s th

an 2

4 ho

urs

Num

ber o

f day

s, if

24

hour

s or

mor

e

OR

Pinn

acle

s N

atio

nal P

ark

Visi

tor S

tudy

11

16.

a) P

leas

e m

ark

( •) al

l the

vis

itor s

ervi

ces

and

faci

litie

s th

at y

our p

erso

nal g

roup

us

ed a

t Pin

nacl

es N

atio

nal P

ark

durin

g th

is v

isit.

b) F

or o

nly

thos

e se

rvic

es a

nd fa

cilit

ies

that

you

r per

sona

l gro

up u

sed,

ple

ase

rate

th

eir i

mpo

rtanc

e, fr

om 1

-5.

c)

For

onl

y th

ose

serv

ices

and

faci

litie

s th

at y

our p

erso

nal g

roup

use

d, p

leas

e ra

te

thei

r qua

lity,

from

1-5

. a) V

isito

r ser

vice

s/fa

cilit

ies

used

M

ark

( •)

b) If

use

d,

how

impo

rtan

t?

1=N

ot a

t all

impo

rtant

2=

Slig

htly

impo

rtant

3=

Mod

erat

ely

impo

rtant

4=

Very

impo

rtant

5=

Extre

mel

y im

porta

nt

c) If

use

d,

wha

t qua

lity?

1=

Very

poo

r 2=

Poor

3=

Aver

age

4=G

ood

5=Ve

ry g

ood

O

Ac

cess

for p

eopl

e w

ith d

isab

ilitie

s

O

As

sist

ance

from

con

cess

ion

pers

onne

l

(c

ampg

roun

d/ge

nera

l sto

re)

O

Ba

ckco

untry

trai

ls

O

C

ampg

roun

d

O

C

ampg

roun

d re

stro

oms

O

O

ther

rest

room

s

O

D

irect

iona

l sig

ns (r

oad

sign

s) in

par

k

O

D

ump

stat

ion

O

G

ener

al s

tore

O

C

ampg

roun

d st

ore

O

Pa

rk ro

ad

O

Pi

cnic

are

as

17.

Ove

rall,

how

wou

ld y

ou ra

te th

e qu

ality

of t

he fa

cilit

ies,

ser

vice

s, a

nd re

crea

tiona

l op

portu

nitie

s pr

ovid

ed to

you

r per

sona

l gro

up a

t Pin

nacl

es N

atio

nal P

ark

durin

g th

is v

isit?

Ple

ase

mar

k ( •)

one.

Very

poo

r Po

or

Aver

age

Goo

d

Very

goo

d

O

O

O

O

O

10

Pinn

acle

s N

atio

nal P

ark

Visi

tor S

tudy

c) W

hat p

reve

nted

you

r per

sona

l gro

up fr

om b

eing

abl

e to

see

or d

o w

hat y

ou

wan

ted?

14.

a) O

n th

is v

isit,

how

man

y ve

hicl

es d

id y

our p

erso

nal g

roup

use

to a

rrive

at t

he

park

? If

you

did

not a

rrive

by

vehi

cle

plea

se w

rite

“0.”

N

umbe

r of v

ehic

les

b)

On

this

vis

it, h

ow m

any

times

did

you

r per

sona

l gro

up e

nter

the

park

?

N

umbe

r of t

imes

ent

ered

15

. a)

Ple

ase

mar

k ( •)

all t

he in

form

atio

n se

rvic

es a

nd fa

cilit

ies

that

you

r per

sona

l gr

oup

used

at P

inna

cles

Nat

iona

l Par

k du

ring

this

vis

it.

b)

For

onl

y th

ose

serv

ices

and

faci

litie

s th

at y

our p

erso

nal g

roup

use

d, p

leas

e ra

te

thei

r im

porta

nce,

from

1-5

.

c) F

or o

nly

thos

e se

rvic

es a

nd fa

cilit

ies

that

you

r per

sona

l gro

up u

sed,

ple

ase

rate

th

eir q

ualit

y, fr

om 1

-5.

a) In

form

atio

n se

rvic

es/fa

cilit

ies

used

M

ark

( •)

b) If

use

d,

how

impo

rtan

t?

1=N

ot a

t all

impo

rtant

2=

Slig

htly

impo

rtant

3=

Mod

erat

ely

impo

rtant

4=

Very

impo

rtant

5=

Extre

mel

y im

porta

nt

c) If

use

d,

wha

t qua

lity?

1=

Very

poo

r 2=

Poor

3=

Aver

age

4=G

ood

5=Ve

ry g

ood

O

As

sist

ance

from

par

k st

aff

O

Be

ar G

ulch

Nat

ure

Cen

ter

O

Bo

okst

ore

sale

s ite

ms

(sel

ectio

n, p

rice)

O

Bu

lletin

boa

rds

O

Ju

nior

Ran

ger p

rogr

am

O

Pa

rk b

roch

ure/

map

O

Pa

rk w

ebsi

te: w

ww

.nps

.gov

/pin

n

us

ed b

efor

e or

dur

ing

visi

t

O

Pi

nnac

les

Visi

tor C

ente

r (ov

eral

l)

O

R

ange

r-led

pro

gram

s

O

Se

lf-gu

ided

trai

l sig

ns/b

roch

ure

O

Vi

deos

/film

s

O

W

est P

inna

cles

Vis

itor C

onta

ct S

tatio

n

Pinn

acle

s N

atio

nal P

ark

Visi

tor S

tudy

7 8.

a)

Cur

rent

ly P

inna

cles

Nat

iona

l Par

k of

fers

a s

huttl

e se

rvic

e on

bus

y w

eeke

nds

durin

g sp

ring

and

early

sum

mer

. On

this

vis

it, d

id y

our p

erso

nal g

roup

use

the

shut

tle s

ervi

ce b

etw

een

the

cam

pgro

und

and

the

Bear

Gul

ch a

rea?

O

Yes

O

No !

Go

to Q

uest

ion

9

b)

How

man

y tim

es d

id y

our p

erso

nal g

roup

boa

rd th

e sh

uttle

bus

?

Num

ber o

f tim

es

c)

How

sat

isfie

d w

as y

our p

erso

nal g

roup

with

the

shut

tle s

ervi

ce?

Plea

se m

ark

(●) o

ne.

N

ot a

t all

satis

fied

Slig

htly

sa

tisfie

d So

mew

hat

satis

fied

Very

s

atis

fied

Com

plet

ely

satis

fied

O

O

O

O

O

d)

Ple

ase

prov

ide

any

com

men

ts y

ou m

ay h

ave

abou

t the

shu

ttle

serv

ice.

9.

a) O

n th

is v

isit,

did

any

one

in y

our p

erso

nal g

roup

par

ticip

ate

in c

limbi

ng

activ

ities

?

O

Yes

O

No !

Go

to Q

uest

ion

10

b)

If Y

ES, w

here

did

the

pers

on(s

) clim

b? P

leas

e m

ark

( •) al

l tha

t app

ly.

O

Be

ar G

ulch

O

M

ache

te R

idge

O

C

itade

l O

M

arm

ot a

nd Y

aks

area

O

C

ondo

r Gul

ch

O

Res

ervo

ir

O

Ju

nipe

r Can

yon

O

The

Balc

onie

s

O

H

igh

Peak

s (in

clud

ing

the

Anvi

l are

a)

10.

a) O

n th

is v

isit

to P

inna

cles

Nat

iona

l Par

k, d

id y

our p

erso

nal g

roup

go

hiki

ng?

O

Ye

s O

N

o !

Go

to Q

uest

ion

11

b)

If Y

ES, w

hich

trai

lhea

d di

d yo

ur p

erso

nal g

roup

sta

rt fro

m?

8

Pi

nnac

les

Nat

iona

l Par

k Vi

sito

r Stu

dy

c)

On

this

vis

it, w

hich

trai

ls d

id y

our p

erso

nal g

roup

hik

e? P

leas

e lis

t the

trai

ls y

ou

hike

d, u

sing

the

map

bel

ow to

hel

p yo

u.

11.

On

the

map

bel

ow, p

leas

e m

ark

( •) al

l the

pla

ces

that

you

r per

sona

l gro

up v

isite

d on

this

vis

it to

Pin

nacl

es N

atio

nal P

ark.

Pinn

acle

s N

atio

nal P

ark

Visi

tor S

tudy

9 12

. a)

On

this

vis

it, in

whi

ch a

ctiv

ities

did

you

r per

sona

l gro

up p

artic

ipat

e w

ithin

Pi

nnac

les

Nat

iona

l Par

k? P

leas

e m

ark

( •) al

l tha

t app

ly in

col

umn

(a).

b) I

f you

wer

e to

vis

it th

e pa

rk in

the

futu

re, i

n w

hich

act

iviti

es w

ould

you

r per

sona

l gr

oup

pref

er to

par

ticip

ate

with

in th

e pa

rk?

Plea

se m

ark

( •) al

l tha

t app

ly in

co

lum

n (b

). a

) Thi

s

vi

sit

b) F

utur

e

visi

t

Activ

ity

O

O

Atte

ndin

g ra

nger

-led

talk

s/pr

ogra

ms

O

O

Cam

ping

O

O

Hik

ing/

wal

king

O

O

Lear

ning

abo

ut th

e hi

stor

y an

d cu

lture

of t

he a

rea

O

O

Picn

icki

ng

O

O

Roc

k cl

imbi

ng

O

O

Stud

ying

nat

ural

his

tory

(geo

logy

, pla

nts,

ani

mal

s, e

tc.)

O

O

View

ing

Cal

iforn

ia c

ondo

rs

O

O

View

ing

scen

ery/

sigh

tsee

ing/

scen

ic d

rive

O

O

View

ing

wild

flow

ers

O

O

View

ing

wild

life

(oth

er th

an C

alifo

rnia

con

dors

)

O

O

Visi

ting

talu

s ca

ves

O

O

Visi

ting

visi

tor c

ente

r

O

n/a

Oth

er –

this

vis

it (S

peci

fy)

____

____

____

____

____

____

____

____

____

____

____

____

n/a

O

Oth

er –

futu

re v

isit

(Spe

cify

) __

____

____

____

____

____

____

____

____

____

____

____

__

c)

Whi

ch o

ne o

f the

abo

ve a

ctiv

ities

was

the

prim

ary

reas

on y

our p

erso

nal g

roup

vi

site

d Pi

nnac

les

Nat

iona

l Par

k on

this

vis

it? P

leas

e lis

t one

resp

onse

.

13

. a)

On

this

vis

it to

Pin

nacl

es N

atio

nal P

ark,

was

ther

e an

ythi

ng s

peci

fic th

at y

our

pers

onal

gro

up w

ante

d to

see

or d

o, b

ut w

ere

not a

ble

to?

O

Yes

O

No !

Go

to Q

uest

ion

14

b)

If Y

ES, w

hat w

ere

you

unab

le to

see

or d

o?

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D

epar

tam

ento

del

Inte

rior d

e lo

s Es

tado

s U

nido

s

Serv

icio

s de

Par

ques

Nac

iona

les

Pro

gram

a de

Cie

ncia

s So

cial

es

Proy

ecto

de

serv

icio

a lo

s vi

sita

ntes

Parq

ue N

acio

nal

Pinn

acle

s Es

tudi

o de

Vis

itant

es

Pa

rque

Nac

iona

l Pin

nacl

es, E

stud

io d

e Vi

sita

ntes

2

OM

B av

al 1

024-

0224

Fech

a de

exp

iraci

ón: 8

-31-

2013

En

resp

uest

a re

ferir

se a

:

Depa

rtam

ento

del

Inte

rior d

e lo

s Es

tado

s Un

idos

SER

VIC

IO D

E PA

RQ

UES

NAC

ION

ALES

Pa

rque

Nac

iona

l Pin

nacl

es

5000

Hig

hway

146

Pa

icin

es, C

A 95

043

Abril

201

3 Es

timad

o vi

sita

nte:

G

raci

as p

or p

artic

ipar

en

este

est

udio

. Nue

stra

met

a es

apr

ende

r ac

erca

de

las

expe

ctat

ivas

, opi

nion

es e

inte

rese

s de

los

visi

tant

es d

el

Parq

ue N

acio

nal P

inna

cles

. Est

a in

form

ació

n no

s ay

udar

á a

com

pren

der e

n qu

é gr

ado

los

actu

ales

ser

vici

os a

tiend

en la

s ne

cesi

dade

s y

expe

ctat

ivas

de

los

visi

tant

es.

Este

cue

stio

nario

es

entre

gado

a u

n nú

mer

o se

lect

o de

vis

itant

es

por l

o qu

e su

par

ticip

ació

n es

muy

impo

rtant

e. P

or fa

vor,

com

plet

e el

cu

estio

nario

cua

ndo

haya

fina

lizad

o su

vis

ta. E

l tie

mpo

est

imad

o pa

ra c

ompl

etar

el c

uest

iona

rio n

o es

may

or a

20

min

utos

. U

na v

ez re

llena

do e

l cue

stio

nario

, col

óque

lo e

n el

sob

re p

repa

gado

y

depo

síte

lo e

n cu

alqu

ier b

uzón

de

corre

o de

los

Esta

dos

Uni

dos.

Si

tien

e al

guna

pre

gunt

a, p

or fa

vor c

onta

cte

a Le

na L

e, D

irect

or V

isito

r Se

rvic

es P

roje

ct, P

ark

Stud

ies

Uni

t, C

olle

ge o

f Nat

ural

Res

ourc

es,

Uni

vers

ity o

f Ida

ho, 8

75 P

erim

eter

Driv

e M

S 11

39, M

osco

w, I

daho

83

844-

1139

, 208

-885

-258

5 (p

hone

), le

nale

@ui

daho

.edu

(em

ail).

Ap

reci

amos

su

ayud

a.

Sinc

eram

ente

,

Ka

ren

Bepp

ler-D

orn

Supe

rinte

nden

t

Parq

ue N

acio

nal P

inna

cles

, Est

udio

de

Visi

tant

es

15

b)

En

esta

vis

ita, ¿

cuán

tas

pers

onas

est

aban

en

su g

rupo

per

sona

l, in

cluy

éndo

se

uste

d?

Núm

ero

de p

erso

nas

en s

u gr

upo

pers

onal

22

. Pa

ra s

u gr

upo

pers

onal

en

esta

vis

ita, p

or fa

vor p

rove

a lo

sig

uien

te (s

i no

sabe

la

resp

uest

a, d

éjel

o en

bla

nco)

.

a) E

dad

b) C

ódig

o po

stal

en

USA

o

nom

bre

del p

aís

de n

o se

r U

.S.A

c) N

úmer

o de

vis

itas

al P

N

Pinn

acle

s (in

cluy

endo

est

a vi

sita

)

Ust

ed

Mie

mbr

o #2

Mie

mbr

o #3

Mie

mbr

o #4

Mie

mbr

o #5

Mie

mbr

o #6

Mie

mbr

o #7

23.

a) A

lgui

en e

n su

gru

po p

erso

nal t

iene

alg

una

cond

ició

n fís

ica

que

dific

ultó

el

acce

so o

par

ticip

ació

n en

act

ivid

ades

del

par

que,

inst

alac

ione

s o

serv

icio

s?

O

Sí

O

No !

Ir a

pre

gunt

a 24

b) E

n ca

so a

firm

ativ

o, ¿

en q

ué a

ctiv

idad

es, i

nsta

laci

ones

o s

ervi

cios

tuvo

pr

oble

mas

est

a pe

rson

a pa

ra p

artic

ipar

o a

cces

ar?

Por f

avor

sea

esp

ecífi

co.

24

. a)

Par

a us

ted

únic

amen

te, ¿

qué

cate

goría

mej

or re

pres

enta

su

ingr

eso

fam

iliar

anua

l? P

or fa

vor m

arqu

e ( •)

solo

una

.

O

Men

os d

e $2

4,99

9 O

$5

0,00

0-$7

4,99

9 O

$1

50,0

00-$

199,

999

O

$25,

000-

$34,

999

O

$75,

000-

$99,

999

O

$200

,000

o m

ás

O

$35,

000-

$49,

999

O

$100

,000

-$14

9,99

9 O

N

o qu

iero

resp

onde

r

b)

¿C

uánt

as p

erso

nas

form

an p

arte

de

su g

rupo

fam

iliar?

__

____

___

Núm

ero

de p

erso

nas

Pa

rque

Nac

iona

l Pin

nacl

es, E

stud

io d

e Vi

sita

ntes

14

19.

Si s

u gr

upo

pers

onal

fuer

a a

visi

tar e

l Par

que

Nac

iona

l Pin

nacl

es e

n el

futu

ro,

¿qué

tipo

s de

ser

vici

os in

terp

reta

tivos

o p

rogr

amas

le g

usta

ría te

ner a

di

spos

ició

n? P

or fa

vor m

arqu

e ( •)

todo

s lo

s qu

e ap

lican

.

O

Sin

inte

rés

en s

ervi

cios

o p

rogr

amas

adi

cion

ales

! Ir

a la

pre

gunt

a 20

O

Prog

ram

a ad

icio

nal d

e có

ndor

O

D

emos

traci

ones

cul

tura

les

O

Prog

ram

a ad

icio

nal d

e ge

olog

ía

O

Cam

inat

a gu

iada

en

los

s

ende

ros

del s

ecto

r oes

te

O

Arte

/foto

graf

ía

O

Prog

ram

as d

e Ju

nior

Ran

ger

O

Cam

inat

as d

e av

es

O

Activ

idad

fam

iliar (

dife

rent

e a

aca

mpa

r)

O

Acam

par c

omo

activ

idad

fam

iliar

O

Excu

rsio

nes

en c

ueva

s gu

iada

s

por

gua

rdap

arqu

es

O

Acam

par c

omo

activ

idad

edu

caci

onal

O

Ev

ento

s es

peci

ales

/fest

ival

es

O

Cla

ses

y ta

llere

s co

n ex

perto

s en

el c

ampo

, cos

to a

dici

onal

O

Dem

ostra

ción

de

prác

ticas

agr

ícol

as h

istó

ricas

O

Cam

inat

as p

or n

oche

/pro

gram

a ci

elo

de n

oche

O

Cam

inat

a de

med

io d

ía g

uiad

a po

r gua

rdap

arqu

es e

n el

áre

a de

Hig

h Pe

aks

O

Pres

enta

cion

es d

e pr

ofes

iona

les

invi

tado

s

20.

En e

ste

visi

ta, ¿

fue

su g

rupo

per

sona

l par

te d

e lo

s si

guie

ntes

tipo

s de

gru

pos

orga

niza

dos?

Por

favo

r mar

que

( •) un

o en

cad

a op

ción

.

a) T

our c

omer

cial

gui

ado

para

gru

pos

O

Sí

O

No

b) G

rupo

esc

olar

/edu

caci

onal

O

Sí

O

N

o

c) O

tro (s

cout

s, tr

abaj

o, ig

lesi

a, e

tc.)

O

Sí

O

N

o

d) S

i fue

par

te d

e al

guno

de

esto

s gr

upos

org

aniz

ados

, ¿cu

ánta

s pe

rson

as,

incl

uyen

do u

sted

, for

mar

on p

arte

del

gru

po?

Núm

ero

de p

erso

nas

en e

l gru

po o

rgan

izad

o

21.

a) E

n es

ta v

isita

, ¿en

qué

tipo

de

grup

o pe

rson

al (t

our n

o gu

iado

/esc

uela

/otro

gr

upo

orga

niza

do) e

stuv

o us

ted?

Por

favo

r mar

que

( •) so

lo u

no.

O

So

lo

O

Amig

os

O

Fa

milia

O

Fa

milia

y a

mig

os

O

O

tro (P

or fa

vor e

spec

ifiqu

e)

Parq

ue N

acio

nal P

inna

cles

, Est

udio

de

Visi

tant

es

3

Inst

rucc

ione

s

Al fi

nal d

e su

vis

ita:

1. P

or fa

vor v

erifi

que

que

la p

erso

na s

elec

cion

ada

(al m

enos

16

años

de

edad

) ha

com

plet

ado

el c

uest

iona

rio.

2. R

espo

nda

cuid

ados

amen

te, y

a qu

e ca

da p

regu

nta

es m

uy im

porta

nte.

3.

Par

a la

s pr

egun

tas

que

utiliz

an e

l sím

bolo

(O),

por f

avor

mar

que

su

resp

uest

a re

llena

ndo

el c

írcul

o co

n tin

ta a

zul o

neg

ra. P

or fa

vor n

o ut

ilice

lápi

z.

A

sí:

A

sí n

o:

4.

Col

oque

el c

uest

iona

rio e

n el

sob

re p

repa

gado

y s

élle

lo.

5. D

epos

ítelo

en

cual

quie

r buz

ón d

e co

rreo

de lo

s Es

tado

s U

nido

s.

Ac

ta d

ecla

rato

ria d

e re

ducc

ión

de d

ocum

ento

s: S

egún

lo e

stip

ulad

o en

el

acta

dec

lara

toria

de

redu

cció

n de

doc

umen

tos

es n

uest

ra o

blig

ació

n in

dica

rle

por q

ué e

stam

os re

cole

ctan

do e

sta

info

rmac

ión,

cóm

o se

rá u

tiliz

ada,

y s

i deb

e o

no re

spon

der.

Esta

info

rmac

ión

será

util

izad

a po

r el S

ervi

cio

de P

arqu

es

Nac

iona

les,

su

reco

lecc

ión

está

aut

oriz

ada

por e

l 16

U.S

.C. 1

a-7.

Est

a in

form

ació

n no

s ay

udar

á a

com

pren

der e

n qu

é gr

ado

los

actu

ales

ser

vici

os

atie

nden

las

nece

sida

des

y ex

pect

ativ

as d

e lo

s vi

sita

ntes

. Su

resp

uest

a es

vo

lunt

aria

. Su

nom

bre

e in

form

ació

n se

han

sol

icita

do p

ara

dar s

egui

mie

nto

al

enví

o po

stal

úni

cam

ente

. Cua

ndo

el a

nális

is d

el c

uest

iona

rio s

ea c

ompl

etad

o to

dos

los

arch

ivos

con

nom

bres

y d

irecc

ione

s se

rán

dest

ruid

os y

no

se

rela

cion

arán

de

ning

una

man

era

con

los

resu

ltado

s de

la e

ncue

sta.

Una

ag

enci

a fe

dera

l no

pued

e co

nduc

ir o

patro

cina

r, y

no e

s ob

ligat

orio

resp

onde

r, un

a re

cole

cció

n de

info

rmac

ión

que

no c

uent

e co

n un

núm

ero

válid

o y

actu

aliz

ado

de la

Ofic

ina

de M

anej

o y

Con

trol d

e Pr

esup

uest

o. E

stim

amos

que

le

tom

ará

apro

xim

adam

ente

20

min

utos

com

plet

ar la

enc

uest

a. P

uede

env

iar

sus

com

enta

rios

sobr

e cu

alqu

ier p

reoc

upac

ión

u ot

ro a

spec

to d

e es

te p

roye

cto

a: L

ena

Le, D

irect

or V

isito

r Ser

vice

s Pr

ojec

t, Pa

rk S

tudi

es U

nit,

Col

lege

of

Nat

ural

Res

ourc

es, U

nive

rsity

of I

daho

, 875

Per

imet

er D

rive

MS

1139

, M

osco

w, I

daho

838

44-1

139,

208

-885

-258

5 (p

hone

), le

nale

@ui

daho

.edu

(em

ail).

Pa

rque

Nac

iona

l Pin

nacl

es, E

stud

io d

e Vi

sita

ntes

4

Su v

isita

al P

arqu

e Na

cion

al P

inna

cles

Not

a: E

n es

te c

uest

iona

rio, s

u gr

upo

pers

onal

se

defin

e co

mo

cual

quie

r per

sona

con

la q

ue

esté

vis

itand

o el

par

que

com

o su

cón

yuge

, fam

ilia, a

mig

os, e

tc. L

o an

terio

r no

incl

uye

gran

des

grup

os c

omo

escu

elas

, igl

esia

s, s

cout

s o

grup

o de

turis

tas.

1.

a) A

nter

ior a

la v

isita

, ¿có

mo

obtu

vo s

u gr

upo

pers

onal

info

rmac

ión

acer

ca d

el

Parq

ue N

acio

nal P

inna

cles

? Po

r fav

or m

arqu

e ( •)

todo

s lo

s pu

ntos

que

ap

lique

n en

la c

olum

na (a

).

O

No

obtu

vo in

form

ació

n an

tes

de la

vis

ita !

Ir a

l apa

rtado

(b) d

e es

ta

pre

gunt

a

b) S

i vis

itara

nue

vam

ente

el P

arqu

e N

acio

nal P

inna

cles

, ¿có

mo

le g

usta

ría a

su

grup

o pe

rson

al o

bten

er in

form

ació

n ac

erca

del

par

que?

Por

favo

r mar

que

( •) to

dos

los

punt

os q

ue a

pliq

uen

en la

col

umna

(b).

a) P

rese

nte

Visi

ta

b) P

róxi

ma

visi

ta

Fuen

te d

e in

form

ació

n

O

O

Amig

os/fa

milia

res/

terc

eras

per

sona

s

O

O

Con

sulta

al p

arqu

e ví

a te

lefó

nica

, cor

reo

post

al o

ele

ctró

nico

O

O

Neg

ocio

s lo

cale

s (h

otel

es, m

otel

es, r

esta

uran

tes,

etc

.)

O

O

Map

as/fo

lleto

s

O

O

Perió

dico

/artí

culo

s de

revi

sta

O

O

Otra

s un

idad

es d

el S

iste

ma

de P

arqu

es N

acio

nale

s (N

PS)

O

O

Porta

l del

Par

que

Nac

iona

l Pin

nacl

es: w

ww

.nps

.gov

/pin

n

O

O

Porta

l de

la A

soci

ació

n Pi

nnac

les:

ww

w.p

inna

cles

partn

ersh

ip.o

rg

O

O

Otro

s si

tios

web

— C

uál(e

s)?

O

O

Visi

tas

ante

riore

s

O

O

Red

es s

ocia

les/

móv

iles

(Fac

eboo

k, T

witt

er, a

plic

acio

nes,

etc

.)

O

O

Cen

tro d

e bi

enve

nida

del

Est

ado/

Ofic

ina

de v

isita

ntes

/cám

ara

de c

omer

cio

O

O

Tele

visi

ón/p

rogr

amas

de

radi

o/D

VDs

O

O

Guí

as d

e vi

ajer

o/tu

rístic

as (A

AA, e

tc.)

O

n/a

Otra

, en

esta

vis

ita (E

spec

ifiqu

e)

n/a

O

Otra

, vis

ita fu

tura

(Esp

ecifi

que)

Parq

ue N

acio

nal P

inna

cles

, Est

udio

de

Visi

tant

es

13

18.

Para

su

grup

o pe

rson

al, p

or fa

vor e

stim

e to

dos

los

gast

os p

or lo

s si

guie

ntes

ru

bros

par

a la

vis

ita a

l Par

que

Nac

iona

l Pin

nacl

es y

áre

as a

leda

ñas

(den

tro d

e un

radi

o de

50

milla

s de

l par

que)

. Por

favo

r esc

riba

"0" s

i nin

gún

dine

ro fu

e ut

ilizad

o en

una

cat

egor

ía e

n pa

rticu

lar.

a)

Por

favo

r ind

ique

todo

s lo

s ga

stos

de

su g

rupo

per

sona

l en

la v

isita

al P

arqu

e N

acio

nal P

inna

cles

.

b) P

or fa

vor i

ndiq

ue to

dos

los

gast

os d

e su

gru

po p

erso

nal e

n la

vis

ita a

las

área

s al

edañ

as fu

era

del p

arqu

e (d

entro

de

un ra

dio

de 5

0 m

illas

del p

arqu

e).

N

OTA

: Res

iden

tes

de la

s ár

eas

aled

añas

deb

en s

olo

incl

uir g

asto

s qu

e co

rresp

onda

n a

este

via

je a

l Par

que

Nac

iona

l Pin

nacl

es.

G

asto

s

a) E

n el

par

que

b) F

uera

del

par

que

Sin

gas

to d

e di

nero

( •)

O

! Ir

a (b

) O

!

Ir a

(c)

Al

berg

ue, h

otel

, mot

el, c

abin

a, h

osta

l, et

c.

n/

a

$

C

argo

s y

pago

s en

el c

ampa

men

to

$

$

C

argo

s y

pago

s a

guía

n

/a

$

R

esta

uran

tes

y ba

res

n/a

$

C

omid

a/pr

ovis

ione

s y

com

ida

para

llev

ar

$

$

C

ombu

stib

le y

ace

ite (a

uto,

RV,

etc

.)

n/a

$

O

tros

gast

os d

e tra

nspo

rte (a

lqui

ler d

e au

to,

n/a

$

ta

xi, r

epar

acio

nes

de a

uto,

no

bole

to a

éreo

)

Adm

isió

n, re

crea

ción

, gas

tos

en e

ntre

teni

mie

nto

$

$

O

tros

gast

os (r

ecue

rdos

, lib

ros,

$

$

tarje

tas,

equ

ipo

depo

rtivo

, rop

a, d

onac

ione

s, e

tc.)

c)

¿A

cuán

tas

pers

onas

cub

ren

los

gast

os a

nter

iore

s? P

or fa

vor e

scrib

a “0

” si

ning

ún n

iño

fue

cubi

erto

en

los

gast

os a

nter

iore

s.

A

dulto

s (1

8 añ

os o

may

or)

Niñ

os (m

enor

a 1

8 añ

os)

Pa

rque

Nac

iona

l Pin

nacl

es, E

stud

io d

e Vi

sita

ntes

12

16.

a) P

or fa

vor m

arqu

e ( •)

todo

s lo

s se

rvic

ios

para

vis

itant

es e

inst

alac

ione

s qu

e su

gr

upo

pers

onal

util

izó

en e

l Par

que

Nac

iona

l Pin

nacl

es d

uran

te s

u vi

sita

.

b) P

ara

aque

llos

serv

icio

s e

inst

alac

ione

s qu

e su

gru

po p

erso

nal u

tiliz

ó, p

or fa

vor

indi

que

su im

porta

ncia

en

una

esca

la d

e 1-

5.

c)

Par

a aq

uello

s se

rvic

ios

e in

stal

acio

nes

que

su g

rupo

per

sona

l util

izó,

por

favo

r in

diqu

e su

cal

idad

en

una

esca

la d

e 1-

5.

a) S

ervi

cios

par

a vi

sita

ntes

e

inst

alac

ione

s us

ados

M

arqu

e ( •)

b) S

i lo

utili

zó,

qué

impo

rtan

cia?

1=

Nin

guna

impo

rtanc

ia

2=Li

gera

men

te im

porta

nte

3=M

oder

adam

ente

i

mpo

rtant

e 4=

Muy

impo

rtant

e 5=

Extre

mad

amen

te

im

porta

nte

c) S

i lo

utili

zó,

qué

calid

ad?

1=M

uy m

alo

2=M

alo

3=Pr

omed

io

4=Bu

ena

5=M

uy b

uena

O

Ac

ceso

par

a pe

rson

as c

on d

isca

paci

dad

O

As

iste

ncia

de

pers

onal

con

cesi

onar

io

(cam

pam

ento

/tien

da g

ener

al)

O

Se

nder

os e

n el

cam

po/z

ona

agre

ste

O

C

ampa

men

to

O

Se

rvic

ios

sani

tario

s en

cam

pam

ento

O

O

tros

serv

icio

s sa

nita

rios

O

Se

ñale

s (e

n lo

s ca

min

os) e

n el

par

que

O

Es

taci

ón d

e de

scar

ga (a

guas

suc

ias)

O

Ti

enda

gen

eral

O

Ti

enda

de

cam

pam

ento

O

C

amin

o en

el p

arqu

e

O

Ár

ea d

e pi

cnic

17.

En g

ener

al, ¿

cóm

o ca

lific

aría

la c

alid

ad d

e la

s in

stal

acio

nes,

ser

vici

os y

op

ortu

nida

des

de re

crea

ción

ofre

cido

s a

su g

rupo

per

sona

l en

el P

arqu

e N

acio

nal

Pinn

acle

s du

rant

e su

vis

ita?

Por f

avor

mar

que

( •) un

a.

M

uy m

alo

Mal

o Pr

omed

io

Buen

o

Muy

bue

no

O

O

O

O

O

Parq

ue N

acio

nal P

inna

cles

, Est

udio

de

Visi

tant

es

5

2.

a) ¿

Cad

a m

iem

bro

de s

u gr

upo

pers

onal

fue

resi

dent

e (to

do e

l año

o m

edio

tie

mpo

) del

áre

a de

l Par

que

Nac

iona

l Pin

nacl

es (d

entro

de

un ra

dio

de 5

0 m

illas

del p

arqu

e)?

O

N

o O

Sí

! Ir

a la

pre

gunt

a 3

b)

Par

a lo

s m

iem

bros

no-

resi

dent

es d

e su

gru

po p

erso

nal,

¿vis

itar e

l Par

que

Nac

iona

l Pin

nacl

es fu

e la

razó

n pr

inci

pal p

ara

esta

r en

el á

rea

(den

tro d

e 50

m

illas

del p

arqu

e en

est

e vi

aje?

Por

favo

r, m

arqu

e ( •)

una.

O

N

o O

Sí

! Ir

a la

pre

gunt

a 3

c)

Par

a lo

s m

iem

bros

no-

resi

dent

es d

e su

gru

po p

erso

nal,

¿cúa

l fue

el m

edio

de

trans

porte

util

izad

o pa

ra v

iaja

r la

may

or p

arte

de

la d

ista

ncia

des

de s

u ca

sa

hast

a el

áre

a (d

entro

de

un ra

dio

de 5

0 m

illas

del p

arqu

e)?

Por f

avor

mar

que

( •) só

lo u

na.

O

Auto

móv

il

O

Mot

ocic

leta

O

C

amio

neta

/furg

onet

a

O

Cas

a ro

dant

e O

Av

ión

O

Otro

(Por

favo

r esp

ecifi

que)

___

____

____

____

____

____

____

____

__

3.

a) P

ara

uste

d ún

icam

ente

, si n

o hu

bier

a lo

grad

o vi

ajar

al P

arqu

e N

acio

nal

Pinn

acle

s en

est

e vi

aje,

¿ha

bría

vis

itado

el p

arqu

e en

otra

oca

sión

?

O

No,

impr

obab

le

O S

í, pr

obab

lem

ente

! I

r a la

pre

gunt

a 4

b)

De

no s

er p

roba

ble,

¿en

qué

hab

ría u

tiliz

ado

el ti

empo

des

tinad

o a

esta

vis

ita?

Por f

avor

mar

que

( •) un

a.

O

Ir a

otro

luga

r ! D

ista

ncia

des

de s

u ca

sa

m

illas

- O -

Des

tino

O

Va

caci

onar

en

casa

(L

ugar

, ciu

dad

y es

tado

)

O

Ir a

traba

jar

O

No

esto

y se

guro

(a)/N

ingu

na d

e la

s an

terio

res

4. a

) En

este

via

je,¿

su g

rupo

fam

iliar p

asó

la n

oche

den

tro d

el P

arqu

e N

acio

nal

Pinn

acle

s o

en e

l áre

a (d

entro

de

un ra

dio

de 5

0 m

illas

del p

arqu

e)?

O

Sí

O

No !

Ir a

la p

regu

nta

5

Pa

rque

Nac

iona

l Pin

nacl

es, E

stud

io d

e Vi

sita

ntes

6

b) E

n ca

so a

firm

ativ

o, p

or fa

vor i

ndiq

ue e

l núm

ero

de n

oche

s qu

e su

gru

po

pers

onal

pas

ó en

el P

arqu

e N

acio

nal P

inna

cles

y e

l áre

a al

rede

dor (

en u

n ra

dio

de 5

0 m

illas

del p

arqu

e).

Núm

ero

de n

oche

s de

ntro

del

Par

que

Nac

iona

l Pin

nacl

es

Núm

ero

de n

oche

s e

n el

áre

a de

l Par

que

Nac

iona

l Pin

nacl

es (d

entro

de

un

radi

o de

50

milla

s de

l par

que)

c &

d) ¿

En q

ué c

lase

de

aloj

amie

nto(

s) p

asó

su g

rupo

per

sona

l la

noch

e(s)

den

tro

del p

arqu

e y

en e

l áre

a (d

entro

de

un ra

dio

de 5

0 m

illas

del p

arqu

e)?

Por f

avor

m

arqu

e ( •)

toda

s la

s op

cion

es q

ue a

pliq

uen.

c) E

n el

d) F

uera

del

Al

ojam

ient

o p

arqu

e

pa

rque

Albe

rgue

, mot

el, c

ondo

min

io/c

asa

alqu

ilada

, B&B

n/

a

O

Res

iden

cia

de v

acac

ione

s pe

rson

al

n/a

O

Res

iden

cia

de a

mig

os o

fam

iliare

s

O

O

Cam

pam

ento

/cas

a ro

dant

e O

O

Tien

da d

e ac

ampa

r en

cam

pam

ento

form

al

O

O

Otro

(Por

favo

r esp

ecifi

que

abaj

o)

O

O

c) E

n el

par

que

d) F

uera

del

par

que

5.

a) ¿

Dón

de s

e ho

sped

ó su

gru

po p

erso

nal l

a no

che

prev

ia a

la v

isita

al P

arqu

e N

acio

nal P

inna

cles

?

C

iuda

d/Pu

eblo

Est

ado

b)

¿D

ónde

se

hosp

edó

su g

rupo

per

sona

l la

noch

e pr

evia

a la

sal

ida

del P

arqu

e N

acio

nal P

inna

cles

?

C

iuda

d/Pu

eblo

Est

ado

6.

Para

est

a vi

sita

al P

arqu

e N

acio

nal P

inna

cles

, por

favo

r pro

vea

la s

igui

ente

in

form

ació

n pa

ra s

u gr

upo

pers

onal

.

a) P

rimer

a ho

ra d

e lle

gada

a.m

. o

p.m

. b)

Últi

ma

hora

de

salid

a

a.m

. o

p.m

.

c) D

ía d

e la

sem

ana

de s

u pr

imer

arri

bo. P

or fa

vor m

arqu

e ( •)

solo

uno

.

Lune

s M

arte

s M

iérc

oles

Ju

eves

Vi

erne

s Sá

bado

D

omin

go

O

O

O

O

O

O

O

Parq

ue N

acio

nal P

inna

cles

, Est

udio

de

Visi

tant

es

11

15.

a) P

or fa

vor m

arqu

e ( •)

todo

s lo

s se

rvic

ios

de in

form

ació

n e

inst

alac

ione

s qu

e su

gr

upo

pers

onal

util

izó

en e

l Par

que

Nac

iona

l Pin

nacl

es d

uran

te s

u vi

sita

.

b) P

ara

aque

llos

serv

icio

s de

info

rmac

ión

o in

stal

acio

nes

que

su g

rupo

per

sona

l ut

ilizó

, por

favo

r ind

ique

su

impo

rtanc

ia e

n un

a es

cala

de

1-5.

c)

Par

a aq

uello

s se

rvic

ios

de in

form

ació

n o

inst

alac

ione

s qu

e su

gru

po p

erso

nal

utili

zó, p

or fa

vor i

ndiq

ue s

u ca

lidad

en

una

esca

la d

e 1-

5.

a) S

ervi

cios

de

info

rmac

ión

e in

stal

acio

nes

usad

as

Mar

que

( •)

b) S

i lo

utili

zó,

qué

impo

rtan

cia?

1=

Nin

guna

impo

rtanc

ia

2=Li

gera

men

te

im

porta

nte

3=M

oder

adam

ente

impo

rtant

e 4=

Muy

impo

rtant

e 5=

Extre

mad

amen

te

im

porta

nte

c) S

i lo

utili

zó,

qué

calid

ad?

1=M

uy m

alo

2=M

alo

3=Pr

omed

io

4=Bu

ena

5=M

uy b

uena

O

As

iste

ncia

del

per

sona

l del

par

que

O

C

entro

Nat

ural

Bea

r Gul

ch

O

Ar

tícul

os e

n la

libr

ería

(sel

ecci

ón, p

reci

o)

O

Pi

zarra

s in

form

ativ

as

O

Pr

ogra

ma

de g

uard

apar

ques

juve

nil

O

Bo

letín

del

par

que/

map

a

O

Po

rtal d

el p

arqu

e: w

ww

.nps

.gov

/pin

n

U

tiliz

ado

ante

rior o

dur

ante

la v

isita

O

C

entro

de

visi

tant

es P

inna

cles

(en

gene

ral)

O

Pr

ogra

mas

gui

ados

por

gua

rdap

arqu

es

O

Se

ñale

s/fo

lleto

s pa

ra a

utog

uiar

se

O

Vi

deos

/pel

ícul

as

O

Es

taci

ón p

ara

visi

tant

es W

est P

inna

cles

Pa

rque

Nac

iona

l Pin

nacl

es, E

stud

io d

e Vi

sita

ntes

10

14.

a) E

n es

ta v

isita

, ¿en

qué

act

ivid

ades

par

ticip

ó su

gru

po p

erso

nal e

n el

Par

que

Nac

iona

l Pin

nacl

es?

Por f

avor

mar

que

( •) to

das

las

activ

idad

es q

ue a

pliq

uen

en la

col

umna

(a).

b) S

i fue

ra a

vis

itar e

l par

que

en e

l fut

uro,

¿en

qué

act

ivid

ades

pre

ferir

ía s

u gr

upo

pers

onal

par

ticip

ar?

Por f

avor

mar

que

( •) to

das

las

activ

idad

es q

ue a

pliq

uen

en la

col

umna

(b).

a)

Pres

ente

visi

ta

b)

Próx

ima

visi

ta

Ac

tivid

ad

O

O

Asis

tir a

cha

rlas/

prog

ram

as g

uiad

as p

or lo

s gu

arda

parq

ues

O

O

Acam

par

O

O

Send

eris

mo/

cam

inat

as

O

O

Apre

nder

ace

rca

de la

his

toria

y c

ultu

ra d

e la

zon

a

O

O

Día

de

cam

po/p

icni

c

O

O

Alpi

nism

o

O

O

Estu

diar

his

toria

nat

ural

(geo

logí

a, p

lant

as, a

nim

ales

, etc

.)

O

O

Obs

erva

r el C

óndo

r de

Cal

iforn

ia

O

O

Obs

erva

r el p

aisa

je/h

acer

turis

mo/

cond

ucir

en ru

tas

escé

nica

s

O

O

Apre

ciar

flor

es s

ilves

tres

O

O

Apre

ciar

vid

a Si

lves

tre (d

istin

ta a

l Cón

dor d

e C

alifo

rnia

)

O

O

Visi

tar l

as c

ueva

s ta

lus

O

O

Visi

tar e

l cen

tro d

e vi

sita

ntes

O

n/a

Otro

– p

rese

nte

visi

ta (e

spec

ifiqu

e)

____

____

____

____

____

____

____

____

____

____

____

____

n/a

O

Otro

– v

isita

futu

ra (e

spec

ifiqu

e)

____

____

____

____

____

____

____

____

____

____

____

____

c) ¿

Cuá

l de

las

activ

idad

es a

nter

iore

s fu

e la

prin

cipa

l raz

ón d

e la

vis

ita d

e su

gr

upo

pers

onal

al P

arqu

e N

acio

nal P

inna

cles

? Po

r fav

or, i

ndiq

ue s

olo

una

activ

idad

.

Parq

ue N

acio

nal P

inna

cles

, Est

udio

de

Visi

tant

es

7

7.

En e

sta

visi

ta, ¿

cuán

tos

días

u h

oras

pas

ó su

gru

po p

erso

nal v

isita

ndo

el

Parq

ue N

acio

nal P

inna

cles

. Por

favo

r, in

diqu

e ho

ras

parc

iale

s o

días

com

o ¼

, ½

, o ¾

.

Núm

ero

de h

oras

, men

or a

24

hora

s

Núm

ero

de d

ías,

igua

l o m

ayor

a 2

44 ho

ras

8.

a) A

ctua

lmen

te, e

l Par

que

Nac

iona

l Pin

nacl

es o

frece

ser

vici

o de

aut

obús

dur

ante

lo

s fin

es d

e se

man

a m

ás a

tare

ados

en

la p

rimav

era

e in

icio

del

ver

ano.

En

este

vi

aje,

¿su

gru

po p

erso

nal u

tiliz

ó el

ser

vici

o de

aut

obús

ent

re e

l cam

pam

ento

y e

l ár

ea B

ear G

ulch

?

O

Sí

O

No !

Ir a

la p

regu

nta

9

b)

¿C

uánt

as v

eces

su

grup

o pe

rson

al u

tiliz

ó el

aut

obús

?

Núm

ero

de v

eces

c)

¿Q

ué n

ivel

de

satis

facc

ión

otor

ga s

u gr

upo

pers

onal

al s

ervi

cio

de a

utob

ús?

Por f

avor

mar

que

(●) u

no.

N

ingu

na

satis

facc

ión

Lige

ram

ente

sa

tisfe

cho

Un

poco

sa

tisfe

cho

Muy

sa

tisfe

cho

Com

plet

amen

te

satis

fech

o

O

O

O

O

O

d)

Por

favo

r pro

vea

cual

quie

r com

enta

rio re

spec

to a

l ser

vici

o de

aut

obús

.

9.

a) E

n es

ta v

isita

, ¿al

guie

n de

su

grup

o pe

rson

al p

artic

ipó

en a

ctiv

idad

es d

e al

pini

smo?

O

Sí

O

No !

Ir a

la p

regu

nta

10

b)

En

caso

afir

mat

ivo,

¿en

qué

luga

r esc

aló

esa

pers

ona?

Por

favo

r mar

que

( •)

t

odos

los

luga

res

que

apliq

uen.

O

Be

ar G

ulch

O

M

ache

te R

idge

O

C

itade

l O

M

arm

ot a

nd Y

aks

area

O

C

ondo

r Gul

ch

O

Res

ervo

ir

O

Ju

nipe

r Can

yon

O

The

Balc

onie

s

O

H

igh

Peak

s (in

cluy

endo

el a

rea

Anvi

l)

O

Pa

rque

Nac

iona

l Pin

nacl

es, E

stud

io d

e Vi

sita

ntes

8 10

. a)

En

este

via

je a

l Par

que

Nac

iona

l Pin

nacl

es, ¿

su g

rupo

per

sona

l rea

lizó

send

eris

mo?

O

Sí

O

N

o !

Ir a

la p

regu

nta

11

b)

En

caso

afir

mat

ivo,

¿en

qué

inic

io d

e se

nder

o su

gru

po p

erso

nal e

mpe

zó la

ca

min

ata?

c) E

n es

ta v

isita

, ¿qu

é se

nder

os s

u gr

upo

pers

onal

cam

inó?

Por

favo

r ind

ique

los

send

eros

que

su

grup

o pe

rson

al c

amin

ó co

n ba

se e

n el

map

a ad

junt

o a

cont

inua

ción

.

11.

a) E

n es

ta v

isita

al P

arqu

e N

acio

nal P

inna

cles

, ¿ha

bía

algo

esp

ecífi

co q

ue s

u gr

upo

pers

onal

des

eaba

ver

o h

acer

, per

o no

fue

capa

z de

logr

arlo

?

O

Sí

O

No !

Ir a

la p

regu

nta

14

b)

En

caso

afir

mat

ivo,

¿qu

é no

logr

ó ve

r o h

acer

?

c) ¿

Qué

impi

dió

a su

gru

po p

erso

nal v

er o

hac

er lo

que

des

eaba

?

12.

a) E

n es

ta v

isita

, ¿cu

ánto

s ve

hícu

los

empl

eó s

u gr

upo

pers

onal

par

a tra

slad

arse

al p

arqu

e? S

i no

llegó

en

vehí

culo

por

favo

r esc

riba

“0.”

N

úmer

o de

veh

ícul

os

b)

En

esta

vis

ita, ¿

cuán

tas

vece

s in

gres

ó su

gru

po p

erso

nal a

l par

que?

N

úmer

o de

ingr

esos

Parq

ue N

acio

nal P

inna

cles

, Est

udio

de

Visi

tant

es

9

13.

En e

l map

a si

guie

nte,

por

favo

r mar

que

( •) to

dos

los

luga

res

que

su g

rupo

pe

rson

al v

isitó

en

el P

arqu

e N

acio

nal P

inna

cles

.


95

Appendix 2: Additional Analysis The Visitor Services Project (VSP) offers the opportunity to learn from VSP visitor study data through additional analysis. Two-way and three-way cross tabulations can be made with any questions. Below are some examples of the types of cross tabulations that can be requested. To make a request, please use the contact information below, and include your name, address and phone number in the request. 1. What proportion of family groups with children attend interpretive programs? 2. Is there a correlation between visitors’ ages and their preferred sources of information about the park? 3. Are highly satisfied visitors more likely to return for a future visit? 4. How many international visitors participate in hiking? 5. What ages of visitors would use the park website as a source of information on a future visit? 6. Is there a correlation between visitor groups’ rating of the overall quality of their park experience and

their ratings of individual services and facilities? 7. Do larger visitor groups (e.g., four or more) participate in different activities than smaller groups? 8. Do frequent visitors rate the overall quality of their park experiences differently than less frequent

visitors? The VSP database website (http://vsp.uidaho.edu) allows data searches for comparisons of data from one or more parks. For more information please contact: Visitor Services Project Park Studies Unit College of Natural Resources University of Idaho 875 Perimeter Drive MS 1139 Moscow, ID 83843-1139 Phone: 208-885-2585 Fax: 208-885-4261 Email: [email protected] Website: http://www.psu.uidaho.edu


97

Appendix 3: Decision Rules for Checking Non-response Bias

There are several methods for checking non-response bias. However, the most common way is to use some demographic indicators to compare between respondents and non-respondents (Dey 1997; Salant and Dillman 1994; Dillman and Carley-Baxter 2000; Dillman, 2007; Stoop 2004). In this study, we used five variable group type, group size, age of the group member (at least 16 years old) completing the survey, whether the park was the primary destination for the visit, and visitor’s distance from home to the park to check for non-response bias. Chi-square tests were used to detect the difference in the response rates among different group types, whether the park was the primary destination for this visit, and visitor’s distance from home to the park. The hypothesis was that there is no significant difference across different categories (or groups) between respondents and non-respondents. If the p-value is greater than 0.05, the difference between respondents and non-respondents is judged to be insignificant. Two independent-sample T-tests were used to test the differences between respondent’s and non-respondent’s average age and group size. The p-values represent the significance levels of these tests. If the p-value is greater than 0.05, the two groups are judged to be insignificantly different. Therefore, the hypotheses for checking non-response bias are:

1. Respondents from different group types are equally represented 2. Respondents and non-respondents are not significantly different in terms of distance from home to

the park 3. Respondents and non-respondents are not significantly different in terms of reason for visiting the

park 4. Average age of respondents – average age of non-respondents = 0 5. Average group size of respondents – average group size of non-respondents = 0

As shown in Tables 3 to 6, the p-values for respondent/non-respondent comparisons for age and distance from home to the park are less than 0.05, indicating significant differences between respondents and non-respondents. The results indicate some biases occurred due to non-response. Visitors at younger age ranges (especially 40 and younger) and visitors traveling with friends were underrepresented in the survey results. The differences, however, were not found in other variables. Results of the study in this report only reflect the simple frequencies. Inferences of the survey results should be weighted to counterbalance the effects of nonresponse bias.


98

References Dey, E. L. (1997). Working with Low Survey Response Rates: The Efficacy of Weighting Adjustment.

Research in Higher Education, 38(2): 215-227. Dillman, D. A. (2007). Mail and Internet Surveys: The Tailored Design Method, Updated version with New

Internet, Visual, and Mixed-Mode Guide, 2nd Edition, New York: John Wiley and Sons, Inc. Dillman, D. A. and Carley-Baxter, L. R. (2000). Structural determinants of survey response rate over a 12-

year period, 1988-1999, Proceedings of the section on survey research methods, 394-399, American Statistical Association, Washington, D.C.

Filion, F. L. (Winter 1975-Winter 1976). Estimating Bias due to Non-response in Mail Surveys. Public Opinion Quarterly, Vol 39 (4): 482-492.

Goudy, W. J. (1976). Non-response Effect on Relationships Between Variables. Public Opinion Quarterly. Vol 40 (3): 360-369.

Mayer, C. S. and Pratt Jr. R. W. (Winter 1966-Winter 1967). A Note on Non-response in a Mail Survey. Public Opinion Quarterly. Vol 30 (4): 637-646.

Salant, P. and Dillman, D. A. (1994). How to Conduct Your Own Survey. U.S.: John Wiley and Sons, Inc. Stoop, I. A. L. (2004). Surveying Non-respondents. Field Methods, 16 (1): 23.

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