national providers forum april 2009 venue exclusions making it work- the mainland view
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National Providers Forum National Providers Forum April 2009April 2009
Venue ExclusionsMaking it Work- The
Mainland View
Use of the Exclusion Process around the World
• Many Countries have rules for self-exclusion from Gambling Venues
• Intended for self protection against problem gambling
• Pre commitment not to gamble• Intended to be enforceable• Typically include:
– Forfeiture of chips, – Removal from mailing lists– Removal from the venue
Self Banning Procedure in NZ
Identify as a problem gambler and request an exclusion order
Can be done by sending a letter to the venue
We include a photo
The venue sends out an exclusion order and sometimes a trespass order
Use Self-banning Procedure in New Zealand
N=35Gender- Male 21 Female 14
Ages 18 - 73years (one client deceased)
Months Gamble Free 2 - 23 months
Months to First Gamble Minimum 5 months
Number of venues banned from 1- 45
Motivation to Self Ban- Family, Frustration, Feeling powerless
Not mentioned as motivation- Court, Employer
Head Injury 3 AOD 10 Sig Mental Health Dis 7
Some Info
No Gambling between self ban and Follow-up 29 clients
Gambling less than 5 times since self ban 4 clients
Regular Gambling 2 clients
Common Reaction Relief- Improved quality of life
Less common
A few gambles and long periods of abstinence Dramatically improved qualityof life
Uncommon Gambling unchanged or worse
Some More Info
In June 2007 a Problem Gambler in CHCH identified herself to all venues in the area
•Only 80 (46%) of venues responded
•Most venues that did respond did not respond correctly
In a similar case in Northland in 08
•Only 50% of venues responded
•However there were no incorrect responses
Some More Info
Te Kahui Hauora o Ngati Koata Te Kahui Hauora o Ngati Koata Trust and PGFTrust and PGF
Using the Exclusion Process Using the Exclusion Process EffectivelyEffectively
Te Kahui HauoraO Ngati Koata Trust
Mathew McMillanDr Phillip Townshend
Exclusion Orders designed to Support Problem Gambler’s decision to Stop Gambling.
•PGer’s often have a history of coping in positive ways
•Important to respond quickly and provide information and a choice of treatment options. Treatment usually involves couples/whanau and may consist of:
Information giving
Problem solving
Planning on how to deal with triggers for gambling
Desensitization
Medication
Self exclusion
Exclusion – Where it fits
• Certain PG Venues = “Venue Visits”
•
• Venues didn’t understand Exclusion process/ resistant
• 2 year maximum exclusion
Initially
Exclusions in Wakatu/ Wairua
• Approximately 80 since 2003 (Mainstream and Maori Services)
• Most Exclusion Orders supported through PG Services
Basic Process• Client aware of exclusion option and asks to be excluded• Counsellor discusses process, gambling law and venues
to be excluded from.• Letter signed and photo taken.• Follow-up appointment made.
• Relationship with Venues/DIA – regular contact (venue/trust initiated exclusions).
• 6month exclusion and colour photo
• Follow-up with Excluded Person
Making It Work
Clients and Venues On-board?
Pokie players are “normal” just like us
• Self-ban can be an effective tool
• Working towards a more effective system
• Maintaining link between Venues and PG Advice
• Maintaining focus on Problem Gambler
Summary - The Future?