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National Quality Summit, 201321st CII National Quality Summit: Manufacturing to engine growth during uncertain times

Over 25 speakers over 5 sessions addressed over 500

participants in this year’s Summit. Mr Manfred H Muell,

Former CEO, Mercedes Benz & CEO, Scientrix Holdings

conducted a Special Session on Strategy & Execution.

Other notable speakers at the Summit included Mr C P

Rangachar, Past Chairman, CII Southern Region &

Managing Director, Yuken India ; Mr Satish Jamdar,

Managing Director, Blue Star Limited ; Mr Sunjay

Kapur, Vice Chairman and Managing Director, Sona

Koyo Steering Systems Ltd ; Ms Anisha Motwani,

Director & Chief Marketing Officer, Max Life Insurance

Ltd; Mr Vishal Bali, Group CEO, Fortis Healthcare Ltd ;

Mr Shashi Bhushan, Chief Innovation Evangelist, Tata

Consultancy Services ; Mr R Srinivasan, Past Chairman,

CII Karnataka; Mr Shyam Rajan, Chief Technology

Officer, GE Healthcare India ; Mr Venkataram Arabolu,

Managing Director, British Standards Institute (BSI) ;

Mr Ashok Rao, Convenor, CII Karnataka Manufacturing

Panel 2013 & Chief Consultant, KGK Consulting

Services ; Mr S Ramasubramanian, Chief Consultant -

Manufacturing Systems, Sundram Fasteners Ltd;

Mr Ajay Tiwari, Director, Strategy & Operations

(Manufacturing and Supply Chain), Deloitte Consulting.

The summit allowed participants to gain a broad

understanding of the latest global trends across various

industry sectors incorporating innovative case studies,

concepts and best practices shared by leading industry

experts.

The results of the CII – EXIM Bank Award for Business

Excellence 2013 were also announced during the

Summit. Mr Dinesh Gundu Rao, Minister for Food &

Civil Supplies & Consumer Affairs, Government of

Karnataka as the Chief Guest at the Award Ceremony

Quality as the Game Changer in Uncertain Times

(From Left to Right) Mr Easwaran Subramanian, Senior Director, Strategy & Operations, Deloitte Touche Tohmatsu India Pvt. Ltd.; Mr Ajay Shankar, IAS, Member Secretary, National Manufacturing Competitiveness Council; Mr N Kumar, Chairman, CII Institute of Quality & Past

President, CII & Vice Chairman, The Sanmar Group; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr L Krishnan, Past Chairman, CII Karnataka & Managing Director, Taegutec India Private Limited and Ms Greeta Varughese, Executive Director & Head CII Institute of Quality at the Inaugural of the 21st National Quality Summit on 8th November 2013 in Bangalore with the theme “Quality as the game changer

in uncertain times"

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distributed the Awards to over 40 companies who were

recognized in the Award ceremony. Bosch Ltd, Diesel

Systems business-Nashik was the winner of the

prestigious CII-EXIM Bank Award for Business

Excellence. Godrej Locking Systems and Solutions

won the Prize and was also awarded the Chairman’s

Special Commendation. Bosch Ltd, Diesel Systems

business –Jaipur also won the Prize. Indelox Services

was the SMB Prize winner.

Delivering the Inaugural Address, Mr Ajay Shankar,

IAS, Member Secretary, National Manufacturing

Competitiveness Council observed that while business

cycles remained unpredictable, Indian businesses needed

to adapt to be competitive in a globalised world.

Identifying the paradox of islands of excellence that

existed in some sectors like Auto and its components, he

felt that there was no reason for manufacturing to fail. For

this, the Small and Medium Enterprises, though

constrained historically because of some earlier strategic

policy errors, had no option but to transform themselves to

survive. Success in the domestic market was a precursor

to global ambitions. The Skills Mission, he felt, would

bring about a synergy in the SME sector and act as a

catalyst to transform the sector. Ambition, self

confidence, less reliance on government and lots of

ambition could transform Indian manufacturing and make

it comparable to its IT success story.

In his Address, Mr T C A Ranganathan, Chairman and

Managing Director, Export-Import Bank of India

underlined that while India was underperforming in

manufacturing and was way below its potential, it had

sufficient scope for improvement. Sustainable advantage

means that we need to encourage and build up our

manufacturing capabilities and create a “Made in India”

brand image. For this, he suggested, that the quality of

output as recognized by the customer was a key

differentiator for an Indian company to be a player in the

global stage. Identifying the revolution in the logistics and

communications sectors, he opined that excess capacity

across the world would drive international competiveness

and growth. These factors would pose challenges for

Indian manufacturers to remain competitive.

Mr Easwaran Subramanian, Senior Director, Strategy

& Operations, Deloitte Touche Tohmatsu India Pvt. Ltd

while delivering the Theme Address emphasized that the

next frontier in Quality for organizations was to ensure

that were able to provide customers with excitement

attributes which, if provided, would lead to customer

delight.

In his Welcome Address, Mr N Kumar, Chairman, CII

Institute of Quality & Past President, CII & Vice

Chairman, The Sanmar Group while recalling CII’s

contribution in its three decades of service to the Quality

movement, expressed confidence that the Summit would

not only be able to juxtapose Quality amongst the various

challenges to find elegant game changing solutions but

would enable participants to gain a broad understanding

of the latest global trends and the impact of poor quality

effecting brand erosion.

Mr L Krishnan, Past Chairman, CII Karnataka &

Managing Director, Taegutec India Private Limited in his

Vote of Thanks indicated that the increase in volatility

of business made it imperative for organizations and

leaderships to unlearn and imbibe new knowledge and

skill. In this context, he recalled CII Institute of Quality’s

fruitful journey in the Quality movement since 1986 and

its lead role in bringing world-class operating

philosophies and practices such as TQM, TPM, Lean and

Six Sigma to enable Indian Industry to enlarge its focus

from Product Quality to Organisation-wide Quality to aim

for Business Excellence. CII-IQ he concluded would

continue to play a pioneering role in identifying future

trends and challenges to enable industry to gear up.

Uncertainty- Omnipresent and across industries is not

only widespread but is steadily increasing. In India it is

being driven by six structural factors- macroeconomic

forces, commodity-price volatility, policy instability,

changing consumer dynamics, emergence of new

competitors and game changing technologies. Ensuring

operational flexibility through alternative sourcing

options, dynamic supply chain management, lean

operations and efficient working capital management

would be critical in such volatile environments. Priming

the organization to exploit uncertainty and prepare for

multiple future scenarios shall be one of the challenges

that new age CEOs will have to face.

This year’s Quality Summit incorporated innovative

concepts, case studies and best practices delivered by

leading industry experts. Session deliberations included

Managing Uncertainty for Sustainable Excellence,

Quality, Sustainability and Innovation - Latest Practices

in Quality and New Global Trends in Manufacturing

among other topics.

The special session on “Future Car of Strategy: A Best

Practice in Strategy and Execution” chaired by

Mr L Krishnan, was delivered by Mr Manfred

H Muell, Former CEO, Mercedes Benz & CEO, Scientrix

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Holdings. Speaking on Strategy Design & Execution for

holistic change, he engaged the audience on how Cause-

Effect change could be documented though the Scientrix

Strategy Matrix.

The session on “Managing Uncertainty for Sustainable

Excellence: Quality Imperatives” was chaired by Mr C P

Rangachar who in his keynote address stressed that

though India was well prepared for uncertainty, it should

address the quality issue in earnest. Mr Satish Jamdar,

Managing Director Blue Star Limited speaking on the

factors affecting an enterprise, said that we were living in

a VUCA – Volatile, Uncertain, Complex and Ambiguous

world. Hence, it was institutional planning & developing

by overcoming financial, technical, regulatory, social and

environmental challenges which was the way forward.

Mr Sunjay Kapur, Vice Chairman and Managing

Director, Sona Koyo Steering Systems Ltd, in his address

stated that Quality has to be driven by the top

management. He said that he, in his capacity had

personally done it by reaching out to every one of his 3500

employees and stressing on the importance and

explaining the need for Quality. He also stated that India

was low on uncertainty preparedness. Ms Anisha

Motwani, Director & Chief Marketing Officer Max Life

Insurance Ltd highlighted the contribution of the Service

Industry to India’s GDP which is about 56%. Quality in

the Service Sector, she remarked is about improved

human relationships, which is more challenging. This was

particularly relevant to the Insurance business which runs

on trust; profits accrue only after a minimum of 10 years.

She stated that Quality being the mantra of her company, it

has included the phrase ‘wanting to be the most admired’

in its vision statement.

The session “Quality, Sustainability and Innovation” was

chaired by Mr Vishal Bali, Group CEO Fortis Healthcare

Ltd who in his keynote address opined that the maturity of

the consumer and the changing demographics were some

of the factors that were pushing Industry to strive for

Quality and product innovation. This has also led to a

change in the perception of quality and sustainability. He

went on to add that atomization of network had also led to

the personalization of products. Mr Venkataram

Arabolu, Managing Director, British Standards Institute

(BSI) made a presentation on the need to be innovative to

be competitive. He stated that the Organization structure

of a company should be like an amoeba, changing as and

when required to suit the needs of the organization. He

went on to add that effective use of resources was very

necessary for sustainability. Mr Shashi Bhushan, Chief

Innovation Evangelist, Tata Consultancy Services made a

presentation which pondered on whether process should

be a means to an end or an end by itself and if quality was


From Left to Right: Mr Manfred H Muell, Former CEO, Mercedes Benz &CEO, Scientrix Holdings; Mr L Krishnan, Past Chairman, CII Karnataka

& Managing Director Taegutec India Private Limited and Mr Rajesh Parim, Pricipal Counselor, CII-IQ

From Left to Right: Mr C P Rangachar, Past Chairman, CII Southern Region & Managing Director Yuken India; Mr Sunjay Kapur, Vice

Chairman and Managing Director, Sona Koyo Steering Systems Ltd; Ms Anisha Motwani, Director & Chief Marketing Officer Max Life

Insurance Ltd; Mr Satish Jamdar, Managing Director, Blue Star Limited and Mr C V Subrahmanyam, Principal Counselor, CII-IQ

From Left to Right: Mr Venkataram Arabolu, Managing Director, British Standards Institute (BSI); Mr Shashi Bhushan, Chief Innovation Evangelist, Tata Consultancy Services; Mr Vishal Bali, Group CEO, Fortis Healthcare

Ltd and Dr Senthil Kumaran, Principal Counselor, CII-IQ

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an outcome of process alone. He went on to add that

process driven quality was good for 10% of

improvements and was incremental in nature. Hence, he

concluded, processes should be light weight and less

resource intensive.

The session on “A New Strategy for the 21st Century

Corporation: An Irrefutable Menu For Enhancing

Quali ty And Productivi ty” was chaired by

Mr R Srinivasan, Past Chairman CII Karnataka.

Mr Srinivasan, in his keynote address opined that

strategy was all about getting more out of a situation

rather than an action planning exercise. He also stressed

on the importance of strategy as past success did not

necessarily ensure success in future. Mr Shyam Rajan,

Chief Technology Officer, GE Healthcare India threw

light on process excellence which led to excellence in the

outcome by sharing an interesting case study on Maternal-

Infant Care LED Phototherapy which he said was aligned

to the GE Quality Mantra. Mr Jeevan G R S, CEO,

Indelox Services Private Limited, speaking about the

SMB Perspective, dispelled some myths and shared

insights on Talent Management.

The session on “Trends in Manufacturing to meet new

Challenges” was chaired by Mr Ashok Rao, Convenor

CII Karnataka Manufacturing Panel 2013 & Chief

Consultant, KGK Consulting Services. Mr Rao in his

keynote address set the context by stating that Quality

required an organization to have accuracy, which could be

done by adopting and using some of the innumerable tools

available today to aid the organization in implementing

the Quality process. Mr Ajay Tiwari, Director, Strategy

& Operations, Manufacturing and Supply Chain, Deloitte

Consulting stated that uncertainty remained the theme for

global economic conditions. He went on to add that while

global manufacturing was recovering, albeit slowly,

Indian manufacturing sector was yet to come out of the

down turn. India had slipped to the 4th position from the

2nd position according to the Global Manufacturing

Index 2013 while China leads the world. He stressed upon

the fact that Manufacturing was the most important factor

that drove the prosperity of any country and India would

have to improve its share of complex high value add

products in manufacturing to compete on a global scale.

Mr Satish Kumar, Director & Head- Operations, Axcend

Automation & Software Solutions Pvt. Ltd threw light

upon the importance of Advanced Industrial IT Systems

for Quality improvement. He stated that each company’s

need was different therefore the platform, implementation

and user management differed. He opined that India was

lagging behind with regard to manufacturing IT systems

but the gap was reducing. Mr S Ramasubramanian,

From Left to Right: Mr Ajay Tiwari, Director, Strategy & Operations (Manufacturing and Supply Chain), Deloitte Consulting;

Mr S Ramasubramanian, Head - Manufacturing Systems, Sundram Fasteners Ltd; Mr Satish Kumar, Director & Head- Operations, Axcend Automation & Software Solutions Pvt. Ltd; Mr Ashok Rao, Convenor, CII

Karnataka Manufacturing Panel 2013 & Chief Consultant, KGK Consulting Services and Mr Abdul Wadood, Principal Counselor, CII-IQ

Mr Raja Krishnamoorthy, Actor, Leadership Mentor, Trainer, Consultant & Director, Talent Maximus India Pvt Ltd delivering the session on ‘Managing

Self-The Secret to Happiness’

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From Left to Right: Mr Shyam Rajan, Chief Technology Officer, GE Healthcare India; MrJeevan G R S, CEO Indelox Services Private Limited ;

Mr R Srinivasan, Past Chairman, CII Karnataka and Mr Anupan Kaul, Principal Counselor, CII-IQ

Head - Manufacturing Systems, Sundram Fasteners Ltd in his addressed stressed upon the need for India to focus on Manufacturing as a strategy for growth. He added that Japan implemented this model successfully and India needed to replicate the same. In order to change the culture in Manufacturing, each and every enterprise needed to get the fundamentals right before moving on to meet new challenges, he opined. He also stated that India needed to look at highest Quality at lowest possible costs to meet the customer’s requirements all the time.

Mr N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice Chairman, The Sanmar Group chaired the concluding session addressed by Mr Raja Krishnamoorthy, Actor, Leadership Mentor, Trainer, Consultant & Director, Talent Maximus India Pvt Ltd, on“The Secret to Happiness by Managing Self”. Mr Krishnamoorthy stated that Man had several tools and aids that made his life easier which should logically result in increased leisure time which unfortunately was not the case. He went on to add that mankind today suffered from 3 diseases: Haste, Greed and arrogance which resulted in postponement or deprivation of happiness. Ignorance, absence of perception and myths about beliefs were the cause for this misery he stated. He also touched upon the drawbacks of our educational system that focused only on competitiveness and did not promote collaboration. Collaboration he said was the essence of human existence and therefore we should embrace subjective reality along with objective reality to stay happy.

The main Summit, held on the 8th of November, also hosted a series of Masterclasses which were equally well attended by participants. 5 Masterclasses were held on the previous and subsequent day of the Summit with Mr Devender Malhotra, Chief Quality Officer and Dr Hariprasad Reddy, Head of Knowledge Management, Wipro conducting the Masterclass on Knowledge Management ; Dr Gopichand Katragadda, Chairman and Managing Director, GE India Technology Centre conducting the Masterclass on Innovation; Mr Prabhakara A N, Head, Business Excellence & CSR Bosch Limited, India BOSCH leading the Masterclass on Business Excellence; Ms Vishali Dongrie, Senior Director, Human Capital, Deloitte conducting a Masterclass on HR and Mr Manfred H. Muell, Former CEO, Mercedes Benz & CEO, Scientrix Holdings conducting a Masterclass on ‘Getting it done. Through Collaboration’.

The focus of Mr Muell’s master class was on how organizations could master collaboration as a key enabler for today’s business success. Mr Muell discussed the

building blocks required to transition to a collaborative organization: authentic leadership, holistic change, integrative design, collaborative technology, team coaching and performance management. He presented some case studies from blue-chip companies such as Mercedes-Benz and Bayer and drew specific focus on the innovative Scientrix Strategy Matrix approach as a key enabler for focused collaboration.

The Master Class conducted by Mr Devender Malhotra and Dr Hariprasad Reddy on “Role of KM for Organization’s Performance improvement in uncertain times” focused on the role of KM for organization performance improvement right from strategy formulation to knowledge mapping approaches. Various techniques and tools were discussed during this session which gave insights for participants on how knowledge management helped individuals to handle various planned and unplanned situations. This session further emphasized on how KM could complement Innovation initiatives of the organization and accelerates the development of Innovative products or solutions.

The third Master class on “Innovation: smashing the h a n d - m i n d - m a r k e t b a r r i e r ” c o n d u c t e d b y Mr Gopichand Katragadda delved on the history of global innovation and the patterns of success. This interactive session also facilitated a discussion on individual and organizational approaches to developing a strategy and a culture tuned to innovation.

The Master class on “Identifying and developing HIPO and future stars” was conducted by Ms Vishali Dongrie. The objective of this Master class was to explore a variety of robust approaches in identifying and grooming future leaders realizing that building a leadership pipeline was an important step in an organization’s life cycle. The presentation provided an overview of the identification of high potential future leaders within an organization through a case study. The presentation also highlighted the need for deploying such identification, the approach taken for assessing future leaders and the development journey built from the outcome, once the high potential leaders had been identified.

The fifth Master Class was on “Journey of Business Excellence at Bosch”. It was very relevant for all those seeking to gain deeper insights on Business Excellence in action. It covered Fostering a culture of ‘Living Business Excellence’ in the organization, Lessons learnt in the journey of implementing business excellence from strategy to daily work and Innovative approaches used in implementing key initiatives relating the Business Excellence (TQM) to get corresponding business results.


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Hon’ble Dinesh Gundu Rao, Minister for Food & Civil

Supplies & Consumer Affairs, Government of Karnataka,

was the Chief Guest at the glittering 20th anniversary

Award function ceremony on 8th November in Bangalore

of the CII-EXIM Bank Award for Business Excellence

2013. Distributing the Awards to 40 companies who had

emerged winners in excellence, Mr Dinesh Gundu Rao,

congratulated all the winners who had worked hard to

achieve the recognition. Describing Excellence as the

furthest end of the quality spectrum, he emphasized how

the Award jointly constituted by CII and EXIM Bank had

been successful in identifying and recognizing

outstanding organizations proving themselves to be role

models for other aspirants. The vigorous assessment

process and the detailed feedback helped many

organizations to leap jump their excellence journeys. The

rigor of the Award process was a testimony to the fact that

only 7 organisations had won the Award in the last 20

years; names that represents quality in the consciousness

of the customers. The movement had attained crucial

mass with participation from almost all sectors of India

Inc.- Manufacturing, Infrastructure, IT & ITeS,

Healthcare, Financial Services, Retail, and Power having

adopted this Excellence Model and also participating in

the related Award program, he added. The Excellence

Model is a practical, non-prescriptive framework that

enables organizations to understand their key strengths

and potential gaps in relation to their stated Vision and

Mission.

Earlier in his Opening Remarks, Mr N Kumar,

Chairman, CII Institute of Quality & Past President, CII &

Vice Chairman, The Sanmar Group and also Chairman of

the Jury of the CII-EXIM Bank Award for Business

Excellence , recalled CII’s contribution in its three

decades of service to the Quality movement by providing

training, counseling and assessment services. On the

occasion of 20 years of the Business Excellence

movement in India, he announced that the Institute would

enhance its partnerships with the various stakeholders and

the assessor community.

Mr Soumitra Bhattacharya, Chairman, CII Karnataka

State Council & Joint Managing Director, Bosch Ltd in

his Special Address and Mr T C A Ranganathan,

Chairman and Managing Director, Export-Import Bank

of India who also spoke in the Award ceremony

emphasized the need for organizations to embrace the

Business Excellence model and launch themselves on the

excellence journey.

Bosch Ltd, Diesel Systems business-Nashik became the

8th winner of the coveted CII-EXIM Bank Award for

Business Excellence. Godrej Locking Systems and

Solutions emerged the Prize winner and was also

conferred with the Chairman’s Special Commendation

for having won the Prize for the second year in a row.

Bosch Ltd, Diesel Systems business –Jaipur was the

other Prize winner in the Large Organisation category.

Indelox Services was the Prize winner in the Small and

Medium Business category. Besides them, 22

organizations were conferred Commendation Certificates

for Strong Commitment to Excel and 14 organizations,

including SMBs, were conferred with Commendation

Certificates for Significant Achievement in their

Excellence journey.

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Bosch Ltd, Diesel Systems business-Nashik wins prestigious CII-EXIM Bank Award

for Business Excellence

Godrej Locking Systems and Solutions wins Prize & awarded the Chairman’s

Special Commendation

Bosch Ltd, Diesel Systems business –Jaipur wins Prize

Indelox Services SMB Prize winner

CII-EXIM Bank Award for Business Excellence 2013

The CII Business Excellence Award Ceremony was held

on the eve of the 21st CII National Quality Summit-CII’s

flagship event on Quality. The CII Award for Business

Excellence is the highest level of national recognition that

an organization can receive for performance excellence. It

recognizes companies for their achievements in quality

and business performance, and to raise awareness of these

factors in gaining a competitive edge. Today, almost every

Corporate Group has adopted the Business Excellence

Framework. This approach has helped validate

management practices adopted by organizations,large or

small, to become more competitive and sustainable.

CII has been the proud administrator of the BE Award

based on the EFQM Excellence Model since 1994

providing process management and administrative

support. The Tata Consultancy Services helped CII-IQ e-

enable the Award assessment process in 2012 and further

improved it with many additional features in 2013.The

portal has enhanced accessibility, cut down retrieval time,

saved precious assessment hours thereby making the

assessment process greener and leaner. It has also

contributed in establishing seamless communication

between the Award administration, Assessor community

and the Applicant as well.


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CII-EXIM Bank Award for Business Excellence - 2013

Members of the Jury

Mr N Kumar Chairman of the Jury and Vice Chairman, The Sanmar Group

Mr Ramesh Datla Managing Director, Elico Limited

Mr R C Bhargava Chairman, Maruti Suzuki Limited

Mr Bijou Kurien Former President & CE, Lifestyle at Reliance Retail Limited

Mr R Srinivasan Managing Director, RAS Transformation Technologies (P) Limited

Mr David Rasquinha Executive Director, EXPORT IMPORT BANK OF INDIA

Dr V K Koshy Ex CMD, Bharat Electronics Limited

Dr H Sudarshan Ballal Chairman, Medical Advisory Board & Medical Director, Manipal Health Enterprises

Levels of Recognition

CII-EXIM Bank Award for Business Excellence 2013: Winners

Large Business Organisations and their Operating Units

Award Prize

?Bosch Limited, Diesel Systems business - Nashik ?Bosch Limited, Diesel Systems business - Jaipur?Godrej Locking Solutions and Systems,

Godrej & Boyce Mfg. Co. Ltd.

Commendation Certificate for Significant Achievement

?Bharat Heavy Electricals Limited High Pressure Boiler Plant, Tiruchirappalli

?Steel Authority of India LimitedBhilai Steel Plant

?Godrej & Boyce Mfg. Co. Ltd.Godrej Appliances

?Godrej & Boyce Mfg. Co. Ltd.Godrej Construction

?Godrej & Boyce Mfg. Co. Ltd.Godrej Interio

?

Godrej Security Solutions ?JSW Steel Limited

Vijayanagar Works?Kirloskar Brothers Limited?Kirloskar Pneumatic Company Limited?Kirloskar Oil Engines Limited?Maruti Suzuki India Limited?Rashtriya Ispat Nigam Limited

Visakhapatnam Steel Plant?Triveni Turbine Limited

Godrej & Boyce Mfg. Co. Ltd.

Prize

Small and Medium Businesses

Commendation Certificate for Significant

Achievement?Indelox Services Pvt. Ltd.

?Pushpak Products India Private Limited

Commendation Certificate for Strong Commitment to Excel

?Ace Designers Limited?Apollo Hospitals, Chennai?Bharat Electronics Limited, Ghaziabad?Bharat Electronics Limited, Hyderabad?Bharat Electronics Limited, Machilipatnam?Bharat Electronics Limited, Navi Mumbai?Steel Authority of India Limited

Bokaro Steel Plant ?Steel Authority of India Limited

Durgapur Steel Plant ?Godrej & Boyce Mfg. Co. Ltd.

Godrej Electricals & Electronics ?Godrej & Boyce Mfg. Co. Ltd.

Lawkim Motors Group ?Godrej & Boyce Mfg. Co. Ltd.

Godrej Material Handling

?Godrej & Boyce Mfg. Co. Ltd.Godrej Precision Engineering

?Godrej & Boyce Mfg. Co. Ltd.Godrej Prima Division

?Godrej & Boyce Mfg. Co. Ltd.Godrej Tooling Division

?Grasim Industries Limited Chemical Division, Nagda

?J.K. Fenner (India) Limited?Kalpataru Limited?Kirloskar Ferrous Industries Limited?Steel Authority of India Limited

Rourkela Steel Plant ?Subros Limited?Triveni Engineering & Industries Limited

Gear Business Group?Yes Bank Limited

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Large Business Organisations and their Operating UnitsAward Winner

Large Business Organisations and their Operating UnitsPrize Winners

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Bosch Ltd. Diesel Systems business, jaipur

(From Left to Right) Mr N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice Chairman, The Sanmar Group; Mr Srinivasa BA – Deputy

General Manager, Business Excellence, Bosch Limited-Jaipur; Mr Dinesh Gundu Rao, Minister for Food & Civil Supplies & Consumer Affairs, Govt. of Karnataka;

Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr Srinivas Kumar – Vice President, Commercial, Bosch Limited-Jaipur;

and Mr Rajendra B – Vice President, Technical, Bosch Limited-Jaipur

Bosch Ltd. Diesel Systems business, Nashik

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice Chairman, The Sanmar Group; Mr C Chetan Rao – Manager- BE, Bosch Limited, Nashik; Mr Dinesh Gundu Rao, Minister for Food & Civil Supplies &

Consumer Affairs, Govt. of Karnataka; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr.H.B.Thontesh – VP (Commercial), Bosch Limited, Nashik; Mr Ashok Warkhede – President, Bosch Employees Union; Mr.Thomas Merbecks – VP (Technical), Bosch Limited, Nashik;

Mr.A.Gopikumar – VP (Commercial) , Bosch Limited, Bangalore

Godrej & Boyce Mfg. Co. Ltd.Godrej Locking Solutions and Systems

(From Left to Right) Mr Pritam Banerjee (Regional Manager – South), Godrej Locking Solutions and Systems; Mr Anubhav Patnaik (Assistant General Manager – Sales), Godrej Locking Solutions and Systems; Mr S K Joshi ( General Manager – Manufacturing), Godrej Locking Solutions and Systems; Mr N Kumar; Mr Dinesh Gundu Rao; Mr Shyam Motwani (Executive Vice President and Business Head);

Godrej Locking Solutions and Systems; Mr T C A Ranganathan; Mr K N Modi (Vice President – Special Projects); Godrej Locking Solutions and Systems;

Mr R H Ansari ( Deputy General Manager – IMS & Business Excellence); Godrej Locking Solutions and Systems

CII-EXIM

Bank Aw

ard for Business Excellence 2

013Quality as the Game Changer in Uncertain Times

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Large Business Organisations and their Operating UnitsCommendation Certificate for Significant Achievement

Bharat Heavy Electricals Ltd.High Pressure Boiler Plant, Tiruchirappalli

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; K Nagarajan, AGM-Valves, BHEL Trichy; Dr S Dharmalingam, GM (Q), BHEL, Trichy; Mr T C A Ranganathan, Chairman and Managing Director,

Export-Import Bank of India; Mr S R Govindarajan, AGM, BHEL Trichy and J Sankaran, GM (Unit II), BHEL Trichy

Steel Authority of India Ltd.Bhilai Steel Plant

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Rajeev Sehgal, DGM(Opr –SMS-II) Bhilai Steel Plant; Mr S B Jagdale, Executive Director Incharge (Projects), Bhilai Steel Plant;

Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr S Chandrasekaran, CEO, Bhilai Steel Plant

Godrej & Boyce Mfg. Co. Ltd.Godrej Appliances

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr. Hussain Shariyarr – Sr. Vice President – Operation, Godrej Appliances Division; Mr T C A Ranganathan; Mr. George Menezes –

COO, Godrej Appliances Division; Mr. K.K.Saraf – Head Business Excellence, Godrej Appliances Division

Godrej & Boyce Mfg. Co. Ltd.Godrej Construction

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Sahil Suman, Manager-Construction, Godrej Construction; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of

India; Mr Kaezad Karanjawala, Asst. VP (Project), Godrej Construction

Godrej & Boyce Mfg. Co. Ltd.Godrej Interio

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr D N Deshmukh, Godrej Interio; Mr T C A Ranganathan,

Chairman and Managing Director, Export-Import Bank of India; Mr R R Gupta, Godrej Interio

Godrej & Boyce Mfg. Co. Ltd.Godrej Security Solutions

(From Left to Right) Mr C V Subrahmanyam; Mr K S Sawant, Senior GM – Manufacturing, Godrej Security Solutions; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr Ashtad Ichhaporia, DGM –

Purchase, Godrej Security Solutions; Mr Vinit Karde, DGM – Sales Support Group, Godrej Security Solutions

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Creating BRAND INDIAthrough Quality

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JSW Steel Ltd.Vijayanagar Works

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Dr N V Ramakrishna, AGM, JSW Steel,

Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr Sushmit Chakraborty, JSW Steel

Kirloskar Brothers Ltd.

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Samir Tamboli, KBL; Dr. Joydeep Chatterjee, Divisional Manager (CQA), KBL; T C A Ranganathan, Chairman and Managing Director,

Export-Import Bank of India and Mr Ravindra Murthy, Vice President, KBL

Kirloskar Pneumatic Company Ltd.

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr A D Adiverekar, General Manager (Corporate QA); KPCL; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of

India; Mr N A Joshi, Vice President (Operations) – ACD, KPCL

Kirloskar Oil Engines Ltd.

(From Left to Right) Mr C V Subrahmanyam; Mr Amit A Panchal – Senior Manager - Business Excellence, Kirloskar Oil Engines Ltd; Mr Prakash Rao –

Senior Vice President–Manufacturing, Kirloskar Oil Engines Ltd; Mr T C A Ranganathan; and Mr T Parthasarathy – Vice President - Corporate

Quality Assurance, Kirloskar Oil Engines Ltd

Maruti Suzuki India Ltd.

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Ranjit S Singh, DGM, Maruti Suzuki India Ltd;

Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr C S Raju, VP (HR), Maruti Suzuki India Ltd

Rashtriya Ispat Nigam Ltd.Visakhapatnam Steel Plant

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr R Venkatesh, AGM (Electrical), RINL; Mr B N Rao, Sr

Manager (CSM), RINL; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr P C Mohapatra, Director (Projects), RINL; and

Dr M S Prasad, AGM (Ops), RINL


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Large Business Organisations and their Operating UnitsCommendation Certificate for Strong Commitment to Excel

Ace Designers Ltd.

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Pavankumar, Management Representative, Ace Designers

Ltd Mr R Srinivasan, Past Chairman, CII Karnataka; and Mr Shivakumar S K, DGM – Human Resource, Ace Designers Ltd

Apollo HospitalsChennai

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr S Ramesh Kumar, Senior General Manager Operations,

Apollo Hospitals, Chennai; Mr R Srinivasan, Past Chairman, CII Karnataka; Dr N Sathyabhama, Director-Medical Service, Apollo Hospitals, Chennai

Bharat Electronics Ltd.Ghaziabad

(From Left to Right) Mr A K Sharma, GM (SCCS), BEL GAD; Mr R Srinivasan, Past Chairman, CII Karnataka;

Mr v B Gupta, Sr DGM(QA), BEL GAD

Bharat Electronics Ltd.Hyderabad

(From Left to Right) Mr R N Bagdalkar, GM, BEL Hyd; Mr R Srinivasan, Past Chairman, CII Karnataka;

Mr Y A Lakshmana, Sr DGM (QM), BEL Hyd

Triveni Turbine Ltd.

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Kishore Kumar S, Manager, Triveni Turbine Ltd;

Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr Mukul S Nagar, Additional GM (Production), Triveni Turbine Ltd

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Bharat Electronics Ltd.Machilipatnam

(From Left to Right) Mr G Raghavendra Rao, General Manager, BEL Machilipatnam; Mr R Srinivasan, Past Chairman, CII Karnataka;

V K V Gupta, Addl GM, BEL Machilipatnam

Bharat Electronics Ltd.Navi Mumbai

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr S S Gokhale, General Manager, BEL Navi Mumbai;

Mr R Srinivasan, Past Chairman, CII Karnataka; Mr P K Pathak, DGM, BEL Navi Mumbai and Mr Ashwin Kumar, Sr DGM, BEL Navi Mumbai

Steel Authority of India Ltd.Bokaro Steel Plant

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr T S Rajan, DGM, Bokaro Steel Plant;

Mr R Srinivasan, Past Chairman, CII Karnataka

Steel Authority of India Ltd.Durgapur Steel Plant

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Subir Mondal, Durgapur Steel Plant; Mr R Srinivasan,

Past Chairman, CII Karnataka; Mr Utpal Sarkar, GM (Mech), Durgapur Steel Plant

Godrej & Boyce Mfg. Co. Ltd.Godrej Electricals & Electronics

(From Left to Right) Mr C V Subrahmanyam; Mr Gaurav Pandey, Manager - Business Excellence, Godrej Electricals & Electronics; Mr David Rasquinha,

Executive Director, Export-Import Bank of India; Mr Raj Singh, Manager – Strategy & Special Projects, Godrej Electricals & Electronics; Mr Somesh B Gosavi,

Manager – Quality, Godrej Electricals & Electronics

Godrej & Boyce Mfg. Co. Ltd.Lawkim Motors Group

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr A M Pendse, Lawkim Motors Group;

Mr David Rasquinha, Executive Director, Export-Import Bank of India; Mr Xerxes Marker, Lawkim Motors Group

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Godrej & Boyce Mfg. Co. Ltd.Godrej Material Handling

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Juzer Hirkani, Godrej Material Handling;

Mr David Rasquinha, Executive Director, Export-Import Bank of India; Shirzad Bhathena, Godrej Material Handling

Godrej & Boyce Mfg. Co. Ltd.Godrej Precision Engineering

(From Left to Right) Mr C V Subrahmanyam; Mr S S Agarkar, Associate Vice President ( Manufacturing ), Godrej Precision Engineering; Mr Anand D Bagdare, Associate Vice

President (Quality Assurance & Welding Engineering), Godrej Precision Engineering; Mr David Rasquinha; Mr Prashant Borgaonkar, Associate General Manager (Quality

Assurance), Mr Ketan Desai Associate General Manager (Human Resource Management)

Godrej & Boyce Mfg. Co. Ltd.Godrej Prima Division

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Sandeep Y Nagarsekar, Godrej Prima Division; Mr David Rasquinha, Executive Director, Export-Import Bank of India; Mr Joseph Kuruvilla, Bangalore Branch Head, Godrej Prima Division

Godrej & Boyce Mfg. Co. Ltd.Godrej Tooling Division

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr V K Saboo, Godrej Tooling Division; Mr David Rasquinha,

Executive Director, Export-Import Bank of India; Mr B K Khushalani, Asst.Gen.Manager & BE Coordinator, Godrej Tooling Division

Grasim Industries Ltd.Chemical Division, Nagda

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr. C P Bansal (Sr.Vice President(F&C), Grasim Industries Ltd.; Mr David Rasquinha, Executive Director, Export-Import Bank of India;

Mr K Suresh (President & Unit Head), Grasim Industries Ltd.; Mr Madan Aterkar (AGM(WCM & IMS), Grasim Industries Ltd

J.K. Fenner (India) Ltd.

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Amal Varma, VP - Corporate HR, J.K. Fenner (India) Ltd;

Mr R Srinivasan, Past Chairman, CII Karnataka; Mr R Krishnan, VP – Finance & Accounts, J.K. Fenner (India) Ltd

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Kalpataru Ltd.

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Ms Rituparna Das, Sr Executive (HR) Kalpataru Ltd;

Mr Uday Aradhye, GM (Projects) Kalpataru Ltd; Mr R Srinivasan, Past Chairman, CII Karnataka; Mr Vivekand Kundle; AVP- Project Co-ordination; Kalpataru Ltd

Kirloskar Ferrous Industries Ltd.

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr V S Kangralkar – Manager ( Mfg. Excellence ), KFIL;

Mr David Rasquinha, Executive Director, Export-Import Bank of India; Mr.S.V.Kulkarni - VP (Foundry), KFIL; Mr D Karthikeyan – DGM ( Mfg.

Excellence ), KFIL

Steel Authority of India Ltd.Rourkela Steel Plant

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Dipankar Basu, Executive Director (P&A), Rourkela Steel

Plant; Mr R Srinivasan, Past Chairman, CII Karnataka

Subros Ltd.

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Naveen Sahani, AVP (Ops), Subros Ltd;

Mr David Rasquinha, Executive Director, Export-Import Bank of India; Mr Pawan Yadav, Sr GM (P&F) Subros Ltd

Triveni Engineering & Industries Ltd.Gear Business Group

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Parameshar G Bhat, TEIL;

Mr David Rasquinha, Executive Director, Export-Import Bank of India; Mr Rajiv Rajpal, CEO, TEIL

Yes Bank Ltd.

(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Asit Oberoi, Senior President & Chief Operating Officer, Yes Bank Limited; and Mr David Rasquinha, Executive Director, Export-Import

Bank of India

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Small and Medium BusinessesPrize Winner

Commendation Certificate for Significant Achievement

Indelox Services Pvt. Ltd.

(From Left to Right) Mr N Kumar; Mr.Srinivas Rao R -General Manager, Indelox Services Pvt. Ltd; Mr Dinesh Gundu Rao, Minister for Food & Civil Supplies & Consumer Affairs, Govt. of Karnataka; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr.Jeevan G Rao Sahib – Chief Executive Officer, Indelox

Services Pvt. Ltd; Mr. Sridhara K R – Director, Indelox Services Pvt. Ltd; and Mr.Raghavendra Raj Urs.T (Senior Manager), Indelox Services Pvt. Ltd

Small and Medium BusinessesCommendation Certificate for

Significant Achievement

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Pushpak Products India Private Ltd.

(From Left to Right) Mr C V Subrahmanyam; Mr C.S.Prasad, DGM, Pushpak Products India Pvt Ltd; Mr C S Prakash, Managing Director, Pushpak Products

India Pvt Ltd; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; and Mr Abhishek P Pushpak, Future Director, Pushpak

Products India Pvt Ltd

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In The Media

National Quality Summit, 2013

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n a n n

Ma uf cturing to e gi e

o d r g n e gr wth u in u c rtain

t s C I u l y ime says I Q a it

CII'S QUALITY SUMMITun

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Man facturing to engi e growth uring

Manufacturing to engine growth

during uncertain times says CII

Quality Summit

ur ul ce n Expo t f o oT b en i r r nt t

ain u b l t xpertrem t r u en : E

Turbulence in Export front to remain turbulent: Expert

Ban al re: n g rati n f t

g o I au u o o 21sa o al Q al ty u i

N ti n u i S mm t

national quality summit, 2013 - :: cii-iq · 2017-03-06 · national quality summit, 2013 21st cii...

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