national, state & local government solutions. © 2011 oracle corporation – proprietary and...

National, State & Local Government Solutions

© 2011 Oracle Corporation – Proprietary and Confidential

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Safe Harbor Statement


Oracle Corporation

Scale• $31.9B in revenue on a trailing twelve-month basis*• #1 in 50 product or industry categories• 370,000 customers in 145 countries• 20,000 partners • 104,500 employees• 10 million developers in Oracle online communities

Innovation and Investment• 29,000 developers and engineers• 15,500 customer support specialists, speaking 27 languages• 20,000 implementation consultants• 1.5 million students supported annually• 870 independent Oracle user groups with 355,000 members

Revenue represents December 1, 2009 – November 30, 2010


• Leadership in Government

• Oracle iGovernment Innovations

• Results Achieved by Oracle Customers

Agenda


Oracle in Government SolutionsDid You Know?

15 out of 15 US Federal Cabinet agencies get better results with Oracle

20 of the 20 top global governments get better results with Oracle

20 of the 20 top US Cities get better results with Oracle

50 of the 50 US States get better results with Oracle

20 of the 20 top US Counties get better results with Oracle


The Challenges We’re Hearing

Increasing Transparency and Efficiency:How can we integrate programs and systems across departments and levels of government and make outcomes transparent to constituents?

“My Administration is committed to creating an unprecedented level of openness in Government. We will work together to ensure the public trust and establish a system of transparency, public participation, and collaboration. Openness will strengthen our democracy and promote efficiency and effectiveness in Government. … Executive departments and agencies should harness new technologies to put information about their operations and decisions online and readily available to the public.”

– President Barack Obama, Federal Register, Vol. 74, no. 15

!

Transforming Government Service Delivery:How can my government provide improved and enhanced services to constituents within increasingly constrained budgets?

“I want Britain to be the world leader in the digital economy which will create over a quarter of a million skilled jobs by 2020; the world leader in public service delivery where we can give the greatest possible voice and choice to citizens, parents patients and consumers; and the world leader in the new politics where that voice for feedback and deliberative decisions can transform the way we make local and national policies and decisions.”

– Gordon Brown Prime Minister, United Kingdom, “Building Britain's Digital Future”

!


Analyst Quotes - Gartner

“However, with governments aiming at becoming more efficient and greener (in a word, more sustainable), the tighter integration between planning and performance management systems with operational systems will become increasingly important.”

- 5 Key Trends that will Influence Government IT Strategies for the Next Decade

“Cloud Computing is both seen as the asymptotic solution to flexibility and cost optimization, but also a challenge for ongoing shared service and consolidation activities, as individual agencies can now make a relatively strong case for considering cloud computing services as an alternative to any centrally provided solution. Regulatory compliance constraints on government suggest that transformation will be influence by the gradual adoption of a spectrum of cloud computing solution, ranging from private to public ones.”

- Hype Cycle for Government Transformation

“In 2010, IT leaders in government organizations will have to strike the balance between; (1) continuing and, in some cases, increasing budget pressures and calls for greater efficiency; (2) the emergence of new behavioral patters that characterize how citizens and other stakeholders access, use and create information; and (3) the calls for more open and participative government.”

- Key Issues for Governments

“While government IT organizations are showing an increasing interest in cloud computing as a means to reduce IT costs, they are also concerned about risks in areas such as data privacy, access and security.”

- Key Issues for Governments


Analyst Quotes - IDC

“As a government reference framework, the Oracle iGovernment model appears to be

serving its purpose well. Every government client was focused on building out IT value

from existing implementations. They are seeking to “move up”. Most are, to a greater or

lesser degree, dealing with legacy infrastructure and systems that they know are an

issue in migrating to more productive service environments. Check the pyramid; it all

maps.”

- Government Insights, Oracle iGovernment: Can a Pyramid Help Governments Move, Doc #GI220847





Agenda


From eGovernment to Oracle iGovernment


Oracle iGovernment SolutionsModernize the IT Infrastructure

“Improving Efficiency

and Responsiveness

at All Levels of

Government”


Modernize the IT Infrastructure

* Constituent is defined here as citizens, businesses, subordinate government entities (e.g., from federal/central government to provincial/state government and provincial/state to local government)

Requirement Oracle Capability The Oracle Difference

Most complete – software & hardware - standards-based, scalable offering for government data centers

Eliminate application silos and redundant systems through the systematic consolidation & integration of IT infrastructure assets

Enterprise-Class Servers & Storage; Server, Data & Desktop Virtualization; Database, Middleware, & Applications

Extend legacy systems as web services, and integrate with native web services through SOA

#1 enterprise SOA implementation software provider to the Public Sector

Fusion Middleware for SOA Implementations,WebLogic & Tuxedo Application Infrastructure

Implement a Single Constit-uent* View by securely integrating information silos from multiple departments & programs as a single-source-of-truth

Fusion Middleware for SOA Implementations, Oracle dB, UCM, Data Warehousing & MDM, JavaCard ID

#1 information consolidation and applications integrations provider in sales and analyst recognition

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A Typical Government Legacy Environment

CICSIM

S

LE

• ADSO• Natural• CSP• COBOL

• PL/I• Assembler

• RACF• Z/OS

• CA/7• JES• OPC

• AS/400• GCOS • Bull

• IMS/DB• DB2

• ISAM / VSAM

• ISPF• 3270

30 Y

ea

rs

• Governments still have billions of lines of 3rd generation code and data locked up in non-relational databases

• Much of the business logic and security safe guards are embedded in this code


Example: Modernizing on Oracle

• Move to a compositional approach that decouples business logic from process execution

• Maximize reuse of existing investments by service encapsulating legacy systems

CRM Financials HRMSProcurement

Server & Storage Systems

Oracle RAC Database

Oracle Fusion Middleware

• Unstructured Information

• Hidden Business Logic

• Rigid Processes

TODAY


Oracle iGovernment Solutions Increase Efficiency and Transparency


and Responsiveness

at All Levels of

Government”


Increase Efficiency and Transparency


Industry leading apps: E-Business Suite, Siebel, PeopleSoft, SAP integrated with Fusion Middleware

Redesign processes and adapt to changing government regulations

Business Process Management and Policy Automation, BI

è è

Deliver shared services

Industry leading apps: E-Business Suite, Siebel, PeopleSoft, SAP integrated with Fusion middleware

Complete ERP Apps Set: Financials & HR, Government Sourcing, Procurement, Contracts

è è

Ensure integrity and transparency of operations

SOA Governance, GRC, PPM, Planning & Budgeting

The only full platform provider that is in the Gartner Magic Quadrant for SOA Governance, GRC and PPM

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Delivering Operational and Managerial Excellence for Government Shared Services

• ERP systems must become open, extensible, COTS platforms, capable of OnDemand SaaS Delivery

• EPM must be used as a operational excellence tool to tune business process and operations

• GRC provides the managerial oversight tool to ensure compliance with policies and regulations

Governance, Riskand Compliance

ERP EnterprisePerformanceManagement

??

How can we reduce cost for core/back office systems while improving service levels?

How do we predict, measure, monitor and report on our performance so we can serve our constituents better?

How can we effectively manage risk and provide greater transparency ?


Example: Oracle Shared Services Platform and Shared Services Management

Platform as a Service

Infrastructure as a Service

Operating Systems: Oracle Enterprise Linux

Shared Services Platform Mgmt

Oracle Enterprise Manager

Shared Services

Servers & Storage

Ops Center

Oracle ApplicationsThird Party Applications

ISVApplications

Application Quality Management:Testing,

Patch Management

Application Performance Mgmt:RUEI, SLA Management,Monitoring, Diagnostics

Lifecycle Management:Provisioning, VM Templates,

Large-Scale Automation

Configuration Management:Discovery, Gold Templates, Change

Detection, Rollback, Compliance

Physical and VirtualSystems Management

Database Grid: Oracle Database, RAC, ASM, Partitioning,IMDB Cache, Active Data Guard, Database Security

App Grid: WebLogic Server, Coherence, Tuxedo, JRockit

Integration:SOA Suite

Security:Identity Mgmt

Process Mgmt:BPM Suite

User Interaction:WebCenter

Oracle VM for x86

Oracle Enterprise LinuxOracle Solaris

Oracle VM for SPARC (LDom)Solaris Containers

• Combining the R&D and customer requirements from Sun and Oracle will deliver unparalleled innovation

• The acquisition of Sun enables Oracle to be a one-stop-shop for Cloud Infrastructure-as-a-Service

• Modernizing the underlying infrastructure and delivering it as a service is a core prerequisite


CHALLENGES / OPPORTUNITIES• Support statewide initiative to standardize

performance management processes and ultimately drive individual and organizational performance improvements

• Improve accountability and translate organizational goals to clearly-defined individual performance expectations

• Integrate smoothly with the statewide human resources and payroll system to minimize costs

CUSTOMER PERSPECTIVE“Georgia is one of—if not the first—state to roll out centralized e-performance. Oracle’s PeopleSoft Enterprise ePerformance allows us to document and track the process, ensuring all agencies are completing it consistently, ultimately driving employee improvement.” Marion Fedrick, Assistant Commissioner

RESULTS• Deployed a performance management

system for oversight at the agency and state level

• Consolidated job descriptions statewide, a reduction of over 400%

• Ensured 100% of employees are evaluated in a consistent, statewide model

AGENCY OVERVIEW• The central personnel agency for the state of

Georgia, providing human resource (HR) and benefits programs

• Industry: Public Sector • Employees: 100• Revenue: US$14.5 million

Georgia’s State Personnel Administration Centralizes e-Performance Statewide

SOLUTIONS• PeopleSoft Enterprise Human Capital Mgmt Suite

– ePerformance– Benefits– Payroll

– eProfile– Portal– User Productivity Kit


SOLUTIONS• Oracle SOA Suite• Oracle US Federal Version of E-Business Suite R12

CHALLENGES / OPPORTUNITIES• Upgrade the agency’s financial system to Oracle

E-Business Suite R12 and deploy real-time integrations to simplify accounting across geographically-dispersed offices

• Standardize on industry best practices to ensure compliance with the Office of Management and Budget’s (OMB) policies for efficiency in financial operations at Federal agencies

CUSTOMER PERSPECTIVE“As a federal agency, we are in the lead as far as upgrading to Oracle E-Business Suite Release 12 and standardizing on best practices that prepare us to meet future guidelines. Also, we continue to realize efficiencies as we replace manual integrations with real-time integrations via Web services.” Tom Bianco, Office Director

RESULTS• Simplified accounting processes and

improve data integrity • Ensured compliance with the OMB’s

financial policies • Made it easier for the agency’s 1,400 field

offices to report spending• Automated key processes including

transaction verification

AGENCY OVERVIEW• An independent agency of the United States

federal government that administers a social insurance program consisting of retirement, disability, and survivors' benefits

• Industry: Public Sector• Employees: 66,000

Social Security Administration Uses Oracle E-Business Suite Release 12 for Accounting

– Financials

– General Ledger

– Payables

– Receivables

– Revenue Accounting

– Purchasing


Oracle iGovernment Solutions Transform Government Service Delivery


and Responsiveness

at All Levels of

Government”


Transform Government Service Delivery


Implement continuous improvement in service delivery through the systemic adoption of performance and analysis tools

EPA, EPM, Business Intelligence, Analytics

The only analytics capability integrated with case management, policy automation, and back office FMS and HR functions

World leader in constituent contact centers, self-service portals, thin clients, JavaCards and Web 2.0 technology

Transform the constituent*-to-government interaction

Citizen Contact Center, Portal Technology, Secure Access to Data

Deliver integrated and streamlined services across departments and agencies

#1 in both case management policy automation, and data quality technology

Case Management,Content Mgmt, Policy Automation, Data Governance

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* Constituent is defined here as citizens, businesses, subordinate government entities (e.g., from federal/central government to provincial/state government and provincial/state to local government)


Example: Constituent-to-Government InteractionVia Constituent Contact Centers

• Guided Processes and Intelligent Routing for Consistent Response and Action• GIS Integration for More Efficient Service Dispatch• Reduced Service Request Duplication for Accurate Reporting

Email

On-Line Chat

Web Self Service

Cit

ize

n S

elf

-Se

rvic

eM

ult

i-C

ha

nn

el

Co

mm

un

ica

tio

ns

CT

I

Phone

System Directs Inquiry

AnalystEngages

360 Degree View

ResearchAnswer

Question or Deliver Service

Productivity Diagnosis

• 360 Degree View of Citizen & Business

• Answer Constituent’s Questions Quickly

Closure

Constituent Contact Center

Back-office ERP Systems

Delivered Integration

• Knowledge Management

• Active Analytics Framework

• Links to Constituent Data

• Surveys to gauge customer satisfaction

• Customer Communication

• Closure Email


Example: Single Constituent View - Master Data MgmtProvides Comprehensive View of Citizen and Business Information across Departments, Agencies and Programs

Trusted Client Information• Consolidate & maintain a unique, complete

and accurate master information across the enterprise for citizens, businesses and related agency employees

Data Quality• Consolidated UI to define DQ rules, task,

thresholds & admin for third-party components• Support for multiple match keys

Adhere to Privacy Policies• Embedded rules engine for privacy mgmt and

security• Pre-built workflows to respond to customer

lifecycle events and update privacy preferences proactively

• Pre-built, modular privacy framework and contents to create, maintain and deploy policies per geography, federal, state or internal laws

PLM

DataWarehouse

CRMCRM

CIF

ERP

ERP


CHALLENGES / OPPORTUNITIES• Collect data about the many services and functions

the city performs in a central location to identify trends, raise questions, and devise new management strategies

• Make consolidated performance and budgetary data available online for many of the city’s largest departments to increase accountability and transparency

• Provide easy-to-access data to communicate results, track the impact of investments, and monitor innovation

• Use data to gain efficiencies and improve service

CUSTOMER PERSPECTIVE“Oracle’s Hyperion tools represent a significant improvement for Boston About Results. Overall, our ability to present results in a standard management report has made decision making much easier and more efficient.”Lisa Calise Signori, Director of Admin & Finance

RESULTS• Provided user-friendly reporting tools

that enable city managers to track trends and make upgrades

• Increased government transparency by making performance data available online

• Monitored call center volume on specific problems to identify macro-level issues

OVERVIEW• The capital and largest city in the Commonwealth

of Massachusetts with a population of more than 600,000 residents

• Employees: 17,000. Revenue: $2.4 billion

City of Boston Improves Efficiency andService with Data-Driven Decision Making

SOLUTIONS• Hyperion Performance

Scorecard • Hyperion Planning • Hyperion Web Analysis

• PeopleSoft Enterprise Financial Mgmt, Human Capital Mgmt, HRMS Portal


• Provide a Common Service Delivery Platform• Manage Master Data• Enable Self-Service• Embed Business Intelligence and Analytics

• Remove Paper-Based Workflow• Automate & Streamline Business Processes• Deliver Shared Services• Assure Governance, Risk and Compliance

Controls

• Support Open Standards and Interoperability in Real Government Environments

• Transition to Grid Computing and Virtualization• Migrate to a Service Oriented Architecture• Ensure Security and Controlled Access

Oracle iGovernment Solutions – Key Benefits


Oracle iGovernment Solutions – Key Offerings

• Ultra-Thin Client and Mobile Delivery Platforms• Multi-Channel Integrated CRM and Case Mgmt• Master Data Management • Enterprise Portal Frameworks• EPM, Business Intelligence and Analytics

• Enterprise Financials, Procurement, Contract, Supply Chain, Asset, and Human Capital Management Applications

• Enterprise Policy Automation and BPM• Project Portfolio Management, GRC, SOA

Governance

• Enterprise Consolidation and MainframeMigration

• Grid Computing and Virtualization• Fusion Middleware for SOA Implementation• Security, Identity, and Information Management


OracleOracle

ISV PartnersOracle’s Government Footprint

Customer & Distribution Channels Customer & Distribution Channels Overlay Infrastructure for Shared Services

Analytics & Business IntelligenceAnalytics & Business Intelligence

Service Provider ManagementService Provider Management

Master Data ManagementMaster Data Management Case ManagementCase Management Payments & Collections

eCommerce EnginePayments & Collections eCommerce Engine

Constituent Channels

Self-Service PortalsSelf-Service Portals Constituent OutreachConstituent Outreach Contact CenterContact Center Field ServiceField Service Government OfficesGovernment Offices

Administration & Enterprise Management

Human Resources and Workforce ManagementHuman Resources and Workforce Management

Projects, Program Management & GRC Projects, Program Management & GRC

iLearning & Classroom TrainingiLearning & Classroom Training

Financials / Cash MgmtFinancials / Cash Mgmt

Records ManagementRecords Management

Procurement, Contract, and Supply Chain ManagementProcurement, Contract, and Supply Chain Management

Facilities Management & Field Services AutomotiveFacilities Management & Field Services Automotive

Helpdesk

InfrastructureMobility Hubs / Data Warehousing Integration Framework / SOA

Identity & Security Services Networking Database & Security Ext. Operating System

Virtual Machine Server Storage Systems & Data Center Mgmt

Development Tools

HR IT

Government Segments

Healthcare* & Social Services*Healthcare* & Social Services*

Justice & Public Safety*Justice & Public Safety*

Tax/Collections & Revenue Management*Tax/Collections & Revenue Management*

Environment Protection & Resource ManagementEnvironment Protection & Resource Management

Foreign RelationsForeign Relations

Public Education*Public Education*Defense* & IntelligenceDefense* & Intelligence

Public InfrastructurePublic Infrastructure

Public AdministrationPublic Administration

Economic DevelopmentEconomic Development

* Separate Industry Footprints Provided


The Only Complete Government Solution

Oracle Uniquely Delivers a Competitive Advantage by Leveraging People, Process, and Partners

People

PlatformPlatform

Process

ResultsResultsPartners


People: Oracle’s Ecosystem Creates Advantage

950 customers participating inadvisory boards

500 Industry & Product strategy council members

20,000 partners

1,300 participants in early customer adoption programs

870 user groups

65,000 applications customers

285,000 database customers

90,000 middleware customers

29,000 developersand engineers

370,000 Customers Benefiting

from Shared Innovation

20,000 implementationconsultants

15,500 customersupport specialists

10 million developers inOracle online communities


Process: Top to Bottom Support for Government

Leading Enterprise Software Vendor• #1 in CRM, EPM, Middleware, and more• Most scalable, reliable, secure infrastructure• Most complete range of on-demand and

on-premise deployment options

Built-In Government Solution Capabilities• Government sourcing, procurement contracts• Constituent service via multi-channel contact center and

case management• Enterprise tax management including consolidated view

of tax payer• Financial management, human capital management

Largest Software Assistance Team• 64,500 development, support, and services professionals• 145 countries

Servers& Storage

OperatingSystem & VM

Database

Middleware

Applications

Consulting

Support& Training


Partners: Offering Broad Coverage for Your Industry

Global and Regional System Integrators Independent Software Vendors

• 170 Systems Markview• Adobe• AMX International• Ateras• ActiveIdentity• Autodesk• Blue Phoenix• CISCO• Compusearch PRISM• Comvault• Efficient Computing• eSpatial• ESRI• identTrust• InoApps (Innovative

Applications) Ltd.• Intercede Ltd.• Layer7

• Manugistics• Metaware• Prophecy International• Pitney Bowes Software• Relativity• RSA Security• Scientific Technologies

Corporation (STC)• Software Migrations Ltd.• Sunflower Assets• Sungard• Syntellect • VMWare





Agenda


The US Department of Transportation consolidated their financial management across 13 autonomous agencies, reducing their year-end close time from 15 days to less than 1 to meet OMB requirements

The City of San Antonio, Texas cut energy consumption by more than 15% and reduced server footprint by over 85% with Sun servers and Solaris

The State of Mexico implemented a SOA platform for citizen services using UCM, BPEL PM, and WebCenter portal, resulting in increased Web site visits by 50% and citizen use of online transactions by 12% per year

The City of Rotterdam’s Public Works Department, Netherlands improved field-facing Building and Contract Management staff job satisfaction by 50% using Oracle Project Manager

City of Shenzhen in southern China is using Hyperion and Oracle BI EE to guide their policy decisions and execution of their social services programs

The Hungarian Customs & Finance Ministry managed to ensure their targeted availability and security for their Oracle platform (Database with RAC, Fusion Middleware and Oracle HR) while lowering IT operational costs by 15%

Government Customer Results


Provides all key components - database, middleware, and applications, all based on open standards - to transform your organization

Offers a completely integrated solution, from HR and financial management to procurement and citizen relationship management

Offers the most complete compliance with key government standards

Is the market leader in the Public Sector, and Public Sector is Oracle’s largest customer base

Only Oracle…

The Oracle iGovernment Difference

national, state & local government solutions. © 2011 oracle corporation – proprietary and...

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