national water resources board -...
TRANSCRIPT
AMENDED CITIZEN’S CHARTER
of the
NATIONAL WATER RESOURCES BOARD
(NWRB)
2013
2013
To promote transparency in the delivery of
public service in order to prevent graft and
corruption.
2
TABLE OF CONTENTS
Promulgation 3
The NWRB Mandate, Vision, Mission and Functions 4
Performance Pledge 6
Feedback and Redress Mechanisms 7
List of NWRB Frontline Services 8
Public Assistance Action Sheets 39
3
PROMULGATION
Pursuant to Republic Act No. 9485 or Anti-Red Tape Act (ARTA) of 2007 entitled “An
Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing
Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Thereof” of
June 2, 2007, the undersigned has adopted the recommendation of the Citizen’s Charter Team
(CCT) which has been reconstituted as per NWRB Office Order No. 10, Series of 2013 and
hereby promulgates the Amended Citizen’s Charter for the NWRB.
ELENITO M. BAGALIHOG
OIC - Executive Director
4
NWRB MANDATE
The NWRB is the government agency that is responsible for all the water resources in the
Philippines. It coordinates and regulates all water-related activities in the country that has
impact on the physical environment and the economy.
VISION
Water for all.
MISSION
The NWRB has the following mission:
To ensure access to safe, adequate water supply and sanitation at acceptable rates and
levels of service;
To allocate sufficient water that will ensure food security and spur economic
development of the country; and
To protect the water environment in order to preserve flow regimes, biodiversity and
cultural heritage as well as to mitigate water-related hazards.
5
FUNCTIONS
The NWRB has three major functions:
Policy formulation and coordination
Resource regulation
Economic regulation
6
PERFORMANCE PLEDGE
We, the officials and employees of the National Water Resources Board (NWRB), commit to:
N – urture the relationship with partners/stakeholders in the water sector.
W – ork best to protect the water environment by improving the regulation of water use.
R – espond to your needs relative to the management of water resources consistent with the
Integrated Water Resources Management (IWRM) Plan Framework.
B – etter serve you with utmost courtesy and better treatment from the frontline service
providers.
7
FEEDBACK AND REDRESS MECHANISMS
1. Email NWRB – clients are encouraged to e-mail NWRB at [email protected] regarding
any irregularities or slow delivery of frontline services.
2. Suggestions/Complaints Box – clients are encouraged to write (either in English or Filipino
or even in major dialects) their complaints, suggestions and comments regarding any
observed irregularities or slow delivery of frontline services.
3. Public Assistance and Complaint Desk – clients are encouraged to go to the desk regarding
any irregularities or slow delivery of frontline services.
If you are not satisfied with our service, your written/verbal complaints shall
immediately be attended to by the Officer of the Day at the Public Assistance and Complaints
Desk.
8
NWRB FRONTLINE SERVICES
The fast, efficient and satisfactory performance of the following frontline services of the
NWRB are expected by the clients:
1. Issuance of Water Permit
2. Resolution of Water Use Conflict Cases and Petitions
3. Issuance of Permit To Drill for Observation/Monitoring Deepwells
4. Registration for Domestic Use (Single Household)
5. Issuance of Certificate of Public Convenience
6. Issuance of Certificate of Water Availability
7. Issuance of Certificate of Water Table Depth for Proposed Memorial Park
8. Issuance of Philippine Economic Zone Authority (PEZA) Certification
9. Testing of Water Meter
10. Registration of Well Driller
11. Response to Queries/Complaints (walk-in)
9
ISSUANCE OF WATER PERMIT
Schedule of Availability of Service :
8:00 AM – 5:00 PM (Monday to Friday)
Who May Avail of the Service:
All Filipino citizens; associations, duly registered cooperatives or corporations organized
under the laws of the Philippines, at least 60% of the capital of which is owned by citizens of
the Philippines; government entities and instrumentalities, including government-owned and
controlled corporations.
Documentary Requirements:
General:
A. Duly accomplished Water Permit Application (WPA) and Notices
B. Proof of land ownership of, legal title to, or right to use, the property on which the water
source is situated
C. List of beneficiaries with corresponding hectarage and tax declaration certified by
Municipal/Provincial Assessor
D. Location plan and vicinity map showing:
1. Point of diversion of water source
2. Delineation of service area indicating hectarage for which water will be used
3. Nature of diversion works whether temporary or permanent
4. In case of groundwater, location and spacing of proposed drilling sites
E. CORPORATION/PARTNERSHIPS – Securities and Exchange Commission (SEC)
Registration with Articles of Incorporation & By-Laws and Certificate of latest Corporate
Financial Structure issued by the Corporate Secretary; COOPERATIVE – Certificate of
Registration from Cooperative Development Authority (CDA); SINGLE
PROPRIETORSHIP – Certificate of Registration from Department of Trade and Industry
(DTI); WATER DISTRICT – Certificate of Conformance from Local Water Utilities
Administration (LWUA); BARANGAY WATERWORKS ASSOCIATION – Certificate of
Registration
F. Environmental Compliance Certificate or Certificate of Non-Coverage (Department of
Environment and Natural Resources-Environmental Management Bureau (DENR – EMB)
10
G. Bacteriological Test (if found negative, attached duly notarized manifestation letter
indicating water treatment process)
H. Clearance from Bureau of Food and Drugs (BFAD) or any agency accredited with BFAD
(for Bottled Water)
I. Subdivision Plan
J. Brief description of the project which includes:
1. how water will be used
2. amount of water needed
3. power expected to be generated
4. amount of water to be discharged back to the source
5. measures to be taken to avoid water pollution
6. population and area to be served
7. area of water surface needed for the purpose
8. scheme of development
K. Well drilling data (Pumping Test, Well Log Data, Water Analysis) in case of existing
groundwater source. NOTE: Well Driller must have a valid NWRB Certificate of
Registration
L. Other requirement as deemed necessary by the Board
Specific:
MUNICIPAL USE: documents listed on letters A, B, D1, D3, D4, E, G, I, K, L
IRRIGATION/AGRICULTURE USE: documents listed on letters A, B, C, D1-4, E, K ,L
POWER USE: documents listed on letters A, B, D1, D3, E, F, J1-5, & J8, K, L with the
following additional requirements: a) Certificate of Endorsement from Department of Energy
(DOE); b) Certificate of Registration from DOE; c) schematic diagram of project development
with corresponding coordinates; d) feasibility study (hydrology part); and environmental/
ecological study of possible effect or impact of the hydropower project on the river ecosystem
FISHERIES USE: documents listed on letters A, B, D1, D3, D4, E, F, K, L
INDUSTRIAL USE: documents listed on letters A, B, D1, D3, D4, E, F, I, J1, J2, J4, J5,J8, K,
L
LIVESTOCK USE: documents listed on letters A, B, D1, D3, D4, E, F, K, L
RECREATIONAL USE: documents listed on letters A, B, D1, D3, D4, E, F, J1, J2, J5, J7, K,
L
BULK WATER SUPPLY: documents listed on letters A, B, D1, E, G, J1, J2 and MOA/Joint
Venture Agreement between the private water supplier and the buyer with specific purpose on
how water will be used.
OTHER USE: documents listed on letters A, B, D1, D3, D4, E, G, H, J1, J2, J5, K, L
11
Protest denied
Protest Granted
WPA returned
WP
Issued
w/o Protest
denied
SW/SP/DW
Existing DW with penalty
deferred
denied
FLOW CHART FOR WATER PERMIT APPLICATION PROCESS
(4 to 6 Months Without Protest)
Applicant
secure WPA
forms
Screening of
WPA and
documents
Payment
Filing
Application
Endorsement
and Posting of
Notice
Mailing
of Letters
Field Investigation
Protest
Applicant
WP Preparation
and Releasing
CWP Preparation
and Releasing
Recommendation
and Approval
Evaluation
Permit to Drill
Determine
water resource
Submission
of Well data
GW
Submission of
Compliance
SW/SP
Recommendation
and Approval
12
13
14
RESOLUTION OF WATER USE CONFLICT (WUC) CASES AND
PETITIONS
(amend / transfer of WP and increase in volume granted )
Schedule of Availability of Service :
8:00 AM – 5:00 PM (Monday to Friday)
Who May Avail of the Service:
1. Persons who may be adversely affected by the Water Permit Applications or Petitions for
Amendment/Transfer
2. Water Permit grantees who intend to amend or transfer their water permits
3. Persons with interest who may seek cancellation of existing water permit
Documentary Requirements: Verified Protest/Petition
15
RESOLUTION OF WATER USE CONFLICT (WUC) CASES
(Minimum of 6 Months)
Submission of verified protest/petition
Assignment of case number of
protest/petition
Determination of sufficiency of the
protest/petition
Payment of the protest/docket fee
Receiving of verified protest/petition
Issuance of Order to Answer
Protest/Petition by
Applicant/Protestee
Setting of Preliminary Conference
Receipt of Answer to Protest
Amicable
Settlement
YES
Hearing on the Merits of the Case
NO
Dismissal of the Case
Ocular Inspection
Resolution of the Case Filing of Motion for
Reconsideration (MR)
Resolution of MR
16
RESOLUTION OF PETITIONS
(Minimum of 6 Months)
NO
YES
NO
(if amendment of volume)
(if amendment of volume)
Submission of verified petition
Assignment of case number
Determination of sufficiency of the
petition
Payment of docket fee
Receiving of petition
Issuance of Order setting the case for
hearing and directing various
government agencies to post said notice
Preliminary Conference
Issuance of Order directing the
Petitioner to comment on the
Opposition
Amicable
Settlement
YES
Hearing on the Merits of Opposition,
legal and technical matters
Hearing in jurisdictionals, legal and
technical matters
Ocular Inspection
Resolution
Dismissal of Opposition hearing on legal
and technical matters
Ocular inspection
Opposition
Ocular Inspection
Resolution
Resolution
Motion for Reconsideration
Resolution of Motion for
Reconsideration
17
ISSUANCE OF PERMIT TO DRILL FOR OBSERVATION /MONITORING
DEEPWELLS
Schedule of Availability of Service :
8:00 AM – 5:00 PM (Monday to Friday)
Who May Avail of the Service:
All proponents who require establishment of observation wells for monitoring purposes.
Documentary Requirements:
1. Letter request stating reasons for the establishment of observation/monitoring deepwells
2. Proof of land ownership where the deepwell will be drilled
3. Location Plan
4. Project Description
Duration:
no protest = 55 minutes
How to Avail of the Service: Step Applicant / Client NWRB Action Duration of
Activities
(Under Normal
Circumstances)
Office/Person
Responsible/
Location
Fees Form
1 Submits letter of
request with
attachment to AFD-
RS
Receives, records and
routes letter and
documents to
EDO/WRD
Checks the documents
and prepares PTD
Initials and
approves/signs PTD
Update client on the
approved PTD and
informs to pay the fee
10 min
20 min
5 min
5 min
AFD-
RS/EDO
WRD-ES
WRD/DEDO/
EDO
WRD
18
Step Applicant / Client NWRB Action Duration of
Activities
(Under Normal
Circumstances)
Office/Person
Responsible/
Location
Fees Form
2 Proceeds to Cashier
for payment
Issues O.R. 3 min AFD-Cashier
Refer to
Fees and
Charges
3 Presents O.R. to
WRD and receives
PTD
Validates O.R. and
releases PTD
10 min WRD
19
REGISTRATION FOR DOMESTIC USE (Single Household)
Schedule of Availability of Service :
8:00 AM – 5:00 PM (Monday to Friday)
Who May Avail of the Service:
All single family household use (family of not more than 6 members).
Documentary Requirements:
1. Duly accomplished Registration Form
2. Land Ownership (any of the following : Certificate of Title; Tax Declaration; Deed of Sale;
Lease Agreement; Deed of Donation; Certificate from LGU to utilize the source)
3. Vicinity Map / Location Plan with point of diversion of water source
4. Well Data (discharge, depth of well, static water level, horse power of motor pump used,
casing diameter)
Duration:
1 hour 10 minutes
How to Avail of the Service: Step Applicant / Client NWRB Action Duration of
Activities
(Under Normal
Circumstances)
Office/Person
Responsible/
Location
Fees Form
1 Proceeds to WRD
to secure
Registration Form
and Requirements
Downloads, prints
and releases
Registration Form
with requirements
10 min
WRD
Registration
Form
2 Accomplishes
Registration Form
Determines water
source point of
diversion
Checks accomplished
form and
requirements attached
and assigns
Registration Number
30 min
10 min
WRD-ES
WRD
3 Proceeds to Cashier
for payment and
records O.R. No. on
the Registration
Form
Issues O.R. 3 min AFD-Cashier
Refer to
Fees and
Charges
20
Step Applicant / Client NWRB Action Duration of
Activities
(Under Normal
Circumstances)
Office/Person
Responsible/
Location
Fees Form
4 Submits
Registration Form
and requirements to
AFD-Records and
receives
duplicate/client’s
copy
Receives, records and
routes to EDO/WRD
Receives, records and
files the Registration
10 min
5 min
AFD-RS/
EDO
WRD
21
REGISTRATION
WATER USE NO.
Filed in the Office of the
On this date ___________
1. Name of Water User 2. Mailing Address
3. Citizenship 4. Starting Date of Water Use
5. Name of Water Source 6. Method of Diversion
Well Pump ( ______ hp)
Spring Gravity
River Others (Specify)
Others (Specify)
7. Location of Water Source 8. Water Appropriated in
__________ liters/Second
Latitude: __________ gallons/day
__________ drums/day
Longitude: __________ others (Specify)
9. Period of Water Use
Republic of the Philippines
NATIONAL WATER RESOURCES BOARD
8th Floor, NIA Bldg., EDSA, Quezon City
10. Purpose: (e.g. domestic, commercial,
industrial) If domestic - No. of persons per household.
I hereby certify that the information given
above and the documents submitted are
tru and correct to the best of my
knowledge and belief.
_______________________
Signatur of Water User
Subscribe and sworn to before me on this
date:
_______________________
Administering Officer
22
ISSUANCE OF CERTIFICATE OF PUBLIC CONVENIENCE (CPC)
Schedule of Availability of Service :
8:00 AM – 5:00 PM (Monday to Friday)
Who May Avail/Apply Certificate of Public Convenience:
All private waterworks or water utility operators who are required under Section 15 of the
Public Service Act to apply for CPC.
Documentary Requirements:
1. Articles of Incorporation/Partnership/DTI Registration
2. Board resolution (for corporations and partnerships) or special power of attorney (for single
proprietorships) authorizing the signatory to sign and file the application
3. Copy of Approved Water Permit/s
4. Copy of Official Receipt/s of Annual Water Charges
5. Copy of Latest Certificate of Potability issued by City/Municipal Health Officer where
source is located with Results of Bacteriological, Physical & Chemical Impurities
conducted by laboratory of DOH
6. Plan of Water Distribution System
7. Plan, Elevation of Cross-sectional Views of Tank/Reservoir
8. Plan, Elevation of Cross-sectional Views of Pump House, Machinery & Equipment
9. Latest Audited Financial Statement 1
10. Actual Balance Sheet of Water Operations 2,1
11. Actual Income Statement for Water Operations 2,1
12. List of Existing Assets in Service Subject to Return 1
Itemized Projected Financial Statement for Water Operations for 5 years
Income Statements
Funds Flow
Balance Sheet
Assumptions
13. Business Plan & Itemized List of Required Investments for the Next 5 years
14. Proposed Tariff Schedule
15. Levels of service agreed of consumers commensurate with proposed rate
16. Others
1 For new CPC applicants, last 2 years
For old applicants, last 2 years
2 If applicant has another operations other than water supply
23
WATER UTILITIES DIVISION
PROCESS FLOW ON APPLICATION
FOR CERTIFICATE OF PUBLIC CONVENIENCE (CPC)
NO (Return to Applicant)
WUD- Registration
& Licensing Section
WUD- Water Rates
Evaluation Section
Issue Notice of
Hearing
Payment of Filing
Fee
Issue Docket
Number
Publication of
Notice
NEDA for Tariff
Validation
Complete
Requirement
Technical Site Inspection
YES
APPLICATION
Executive Director
-Recommends for Board
Approval
Report/Recommendation
for Board Action
Hearing
Consolidation &
Evaluation of
Reports/Findings
Financial -Examination of books of Accounts -Tariff Analysis
Disapproved
Deferred
YES
NWRB Board
APPROVED
Board Secretary
Water Utilities Division
For appropriate action
CPC DIPLOMA
Office of the
Executive Director for
releasing
WUD- Registration &
Licensing Section
Board
Resolutions
24
Water Utilities Division
PROCESS FLOW ON APPLICATION FOR CERTIFICATE OF PUBLIC CONVENIENCE
(MINIMUM 6 MONTHS)
CONSOLIDATION and
EVALUATION OF REPORTS
FILING
TECHNICAL INSPECTION FINANCIAL EXAMINATION
DESK REVIEW OF DOCUMENTS
PUBLICATION
HEARING
RESOLUTION (CPC ISSUED)
25
Republic of the Philippines
NATIONAL WATER RESOURCES BOARD
8th
Floor, NIA Building, EDSA, Quezon City
Telefax : 920-27-14
CERTIFICATE OF PUBLIC CONVENIENCE
FOR WATER SUPPLY APPLICATION
CASE NO.
PLEASE ACCOMPLISH THIS FORM IN SIX (6) COPIES NAME OF APPLICANT
MAILING ADDRESS
CONTACT NO.
WATER PERMIT NO.
SOURCE
LOCATION
CITIZENSHIP
TIN DATE OF OPERATION
SERVICE AREA
Subdivision :
Barangay :
Municipality :
Existing CPC/N No., if for renewal
FILLING FEE
a. Amount ____________
b. O. R. No. ___________
c. Date ________________
Provisional Authority Required
Yes No
TYPE OF UTILITY
[ ] Subdivision / HOA
[ ] Rural Water & Sanitation Association
[ ] Cooperative
[ ] Bulk Water Seller/Peddler
[ ] Others ________________________
(specify)
NO. OF CONNECTIONS
a. with water meters _____________________
b. w/o water meters ______________________
c. meter tested ____________________
c.1 tested by ____________________
c.2 date tested ____________________
d. for bulk seller /peddler
Average volume of water delivered in cubic meters per day
________________________
KIND OF WATER SYSTEM
[ ] Draw & Fill [ ] Float [ ] Direct Pumping
LIST OF DOCUMENTARY REQUIREMENTS
NOTE: USE 5- YEAR TARIFF MODEL TO COMPLY ON
FINANCIAL REQUIREMENTS
( ) Articles of Incorporation/Partnership/ DTI Registration ( ) Latest Audited Financial Statement ¹
( )
( )
( )
( )
( )
( )
( )
Board resolution (for corporations and partnerships) or
special power of attorney (for single proprietorships)
authorizing the signatory to sign and file the application
Copy of Approved Water Permit/s
Copy of Official Receipt/s of Annual Water Charges
Copy of Latest Certificate of Potability issued by
City/Municipal Health Officer where source is located
with Results of Bacteriological, Physical & Chemical
Impurities conducted by laboratory of DOH
Plan of Water Distribution System
Plan, Elevation of Cross-sectional Views of
Tank/Reservoir
Plan, Elevation of Cross-sectional Views of Pump House,
Machinery & Equipment
( )
( )
( )
( )
( )
( )
( )
Actual Balance Sheet for Water Operations ¹²׳
Actual Income Statement for Water Operations ¹²׳
List of Existing Assets in Service Subject to Return ¹
Itemized Projected Financial Statements for Water
Operations for 5 years
( ) Income Statements
( ) Funds Flow
( ) Balance Sheet
( ) Assumptions
Business Plan & Itemized List of Required Investments
for the Next 5 yrs.
Proposed Tariff Schedule
Levels of service agreed with consumers commensurate
with proposed rates
Others
1 For new CPC applicants, last 2 years
For old applicants, last 2 years
2 If applicant has another operations other than water supply
I HEREBY CERTIFY THAT THE INFORMATION
GIVEN ABOVE AND THE DOCUMENTS
SUBMITTED ARE TRUE AND CORRECT TO THE
BEST OF KNOWLEDGE AND BELIEF
Signature of Water Utility Representative
SUBSCRIBED AND SWORN TO BEFORE ME ON THIS DATE
Notary Public / Administering Officer
26
ISSUANCE OF CERTIFICATE OF WATER AVAILABILITY
Schedule of Availability of Service :
8:00 AM – 5:00 PM (Monday to Friday)
Who May Avail of the Service:
Those who are planning to appropriate water both ground and surface water for any
purpose.
Documentary Requirements:
1. SEC Registration
2. Project Feasibility/Water Resources Studies
3. Location Map and Diversion Point
4. Source/s of Water Supply
5. Water Requirement of the Project (if applicable)
27
YES
NO
FLOWCHART IN SECURING NWRB CERTIFICATION ON WATER AVAILABILITY (With complete requirements and available data for evaluation = 15 working days)
CLIENT ACTION NWRB ACTION
Submits letter of request with
requirements
Secures Order of Payment from
WRAS and proceeds to Cashier for
payment
Receives, records, and routes
the request to Executive
Director’s Office (EDO)
Forwards the request to the
Water Resources Assessment
Section (WRAS) of the Policy
and Program Division (PPD)
Checks the completeness of the
attached requirements
Recommends and endorses to
PPD, DEDO (Deputy Executive
Director’s Office), EDO
DEDO/EDO records and
approves the Certificate and
routes back to PPD/WRAS
Presents Official Receipt to WRAS
and receives the NWRB
Certification or Letter of Denial
Issues Official Receipt (OR)
Releases the Certificate of Water
Availability or Letter of Denial to
the applicant
Analyzes, and computes water
available in the area using
available data at NWRB and from
other government agencies
Submits the complete/
additional requirements
Informs to
submit the
complete
requirements
DEDO/EDO
records and signs
the letter of denial
for a certificate
and routes back to
PPD/WRAS
Complete?
Favorable?
YES
NO
28
ISSUANCE OF WATER TABLE DEPTH CERTIFICATION FOR PROPOSED
MEMORIAL PARK/CEMETERY
Schedule of Availability of Service :
8:00 AM – 5:00 PM (Monday to Friday)
Who May Avail of the Service:
Owners/Developers of a Memorial Park / cemetery
Documentary Requirements:
1. Project profile including the area (hectares), boundaries, type/number/area of lots,
amenities, type of development, etc.
2. Site Development Plan/Scheme
3. Topographic Map (plot existing well/s or borehole/s, if any)
4. Location Plan with Vicinity Map
5. Water Permit Application, if Groundwater or Surface water source will be utilized by the
memorial park / cemetery for its construction, operation and maintenance requirements
29
YES
NO
FLOWCHART FOR WATER TABLE DEPTH CERTIFICATION FOR PROPOSED MEMORIAL PARK (With complete requirements and available data for evaluation = 15 working days)
Check accomplished
form and
requirements
Secure Application Form
Pay Registration
Fee
File Application
Conduct of Site Investigation by
NWRB
Submit to Executive
Director for Approval
Endorse
Application to
DPWH
Prepare reports/findings
with recommendation
Issue Water Table Depth Certificate
Submit Report with
Recommendation
30
Republic of the Philippines
NATIONAL WATER RESOURCES BOARD
8th Floor, N.I.A. Buildin, E.D.S.A., Quezon City
Telefax No. 920-2654
MONITORING AND ENFORCEMENT DIVISION
Memorial Park Certification Request Form
Project Name : Area (has.)
Location :
Owner
Mailing Address
Tel No. : Fax No.: e-mail:
Developer :
Office Address
Tel No. : Fax No.: e-mail:
Contact Person : Mobile No.: Tel. No.:
Name of Office/Agency requiring NWRB certification:
Source of Water for the Construction, Operation and Maintenance of the Proposed Memorial Park:
[ ] Groundwater [ ]Surfacewater [ ] Water District [ ]Mun./Brgy. Waterworks [ ] Others, pls. specify _________
SIGNATURE
NAME OF AUTHORIZED REPRESENTATIVE
DATE
REQUIREMENTS:
[ ] Project profile including the area (hectares), boundaries, type/number/area of lots, amenities, type of dev't, etc.
[ ] Site Development Plan / Scheme
[ ] Topographic Map (plot existing well/s or borehole/s, if any)
[ ] Location Plan with Vicinity Map
[ ] Water Permit Application, if Groundwater or Surfacewater source will be utilized by the Memorial Park for its
construction, operation and maintenance requirements.
[ ] P 3,500 Certification for Memorial Park
MED, Enforcement Section
(TO BE FILLED UP BY THE CASHIER)
Official Receipt No. :
Date Issued :
Cashier Section :
ORDER OF PAYMENT
31
ISSUANCE OF PEZA CERTIFICATION
Schedule of Availability of Service :
8:00 AM – 5:00 PM (Monday to Friday)
Who May Avail of the Service:
Those who are applying for registration with the Philippine Economic Zone Authority
(PEZA).
Documentary Requirements:
1. SEC Registration
2. Project Feasibility/Water Resources Studies
3. Location Map and Diversion Point
4. Source/s of Water Supply
5. Water Requirement of the Project (if applicable)
32
NO
YES
NO
FLOWCHART IN SECURING NWRB CERTIFICATION RELATIVE TO PEZA REGISTRATION (With complete requirements = 15 working days)
CLIENT ACTION NWRB ACTION
Submits letter of request with
requirements
Secures Order of Payment from
WRAS and proceeds to Cashier for
payment
Receives, records, and routes
the request to Executive
Director’s Office (EDO)
Forwards the request to the
Water Resources Assessment
Section (WRAS) of the Policy
and Program Division (PPD)
Checks the completeness of the
attached requirements
Recommends and endorses to
PPD, DEDO (Deputy Executive
Director’s Office), EDO
DEDO/EDO records and
approves the Certificate and
routes back to PPD/WRAS
Presents Official Receipt to WRAS
and receives the NWRB
Certification or Letter of Denial
Issues Official Receipt (OR)
Releases the Certificate or Letter of
Denial to the applicant
Analyzes and Evaluates using
available data at NWRB
Submits the complete/
additional requirements
Informs to submit
the complete
requirements
DEDO/EDO
records and signs
the letter of denial
for a certificate
and routes back to
PPD/WRAS
Complete?
Favorable?
YES
33
TESTING OF WATER METER
Schedule of Availability of Service:
8:00 AM – 5:00 PM (Monday to Friday)
Who May Avail of the Service:
NWRB-regulated waterworks operators/water service providers and its customers;
dealers/distributors of water meters.
Documentary Requirements: None
Duration:
17 minutes
How to Avail of the Service:
Step Applicant / Client NWRB Action Duration of
Activity (Under
Normal
Circumstances)
Office/Person
Responsible/
Location
Fees Form
1 Proceeds to MED-
Calibration Section
(CS) and secures
Order of Payment
for water meter
testing
Provides Order of
Payment
1 min MED-CS
Refer to
Fees and
Charges
Order of
Payment
2 Proceeds to Cashier
for Payment
Issues O.R. 3 min AFD-Cashier
3 Returns to CS Records the payment
made
1 min MED-CS
4 Proceeds to Water
Meter Testing
Laboratory
Conducts water meter
testing/ sealing and
prepares Test Reports
12 min / meter MED-CS
5 Receives test report
and tested meter
Provides client copy
of test report and the
tested meter
1 min MED-CS
34
REGISTRATION OF WELL DRILLER
Schedule of Availability of Service :
8:00 AM – 5:00 PM (Monday to Friday)
Who May Avail of the Service:
Individuals who are engaged in either manual or mechanized well drilling operations;
corporations who are engaged in mechanized well drilling operations.
Documentary Requirements:
Individual/Sole Proprietorship
1. Duly accomplished well driller’s registration form with one (1) 2 x 2 picture
2. Name/s of personnel with three (3) years experience in mechanized well drilling work as
certified by duly registered mechanized well driller; holder of a bachelor’s degree in geology,
civil, mechanical, or other related engineering courses with one (1) year experience in actual
drilling work.
3. Certificate of Registration of Business Name issued by the Department of Trade and Industry
(DTI)
4. Contractor’s license issued by Philippine Contractor’s Accreditation Board (PCAB), if
available.
5. Audited Financial Statement
6. List of Drilling and other Equipment
7. List of Completed and On-going Projects, indicating the following:
Name of Project
Exact location of Project (No., Street, Sitio, Brgy., City/Municipality, Province)
Owner
Year Completed
Office Address
Contact Person
Telephone No.
8. Photocopy of latest Certificate of Well Driller’s Registration, if renewal
9. Annual Registration Fee
35
Partnership/Corporation
1. Duly accomplished well driller’s registration form with one (1) 2 x 2 picture
2. Name/s of personnel with three (3) years experience in mechanized well drilling work as
certified by duly registered mechanized well driller; holder of a bachelor’s degree in geology,
civil, mechanical, or other related engineering courses with one (1) year experience in actual
drilling work.
3. Certificate of Registration from Securities and Exchange Commission (SEC)
4. Contractor’s license issued by Philippine Contractor’s Accreditation Board (PCAB), if
available.
5. Audited Financial Statement
6. List of Drilling and other Equipment
7. List of Completed and On-going Projects, indicating the following:
Name of Project
Exact location of Project (No., Street, Sitio, Brgy., City/Municipality, Province)
Owner
Year Completed
Office Address
Contact Person
Telephone No.
8. Photocopy of latest Certificate of Well Driller’s Registration, if renewal
9. Annual Registration Fee
For Manual Well Drillers
1. Three (3) of experience in manual well drilling certified by a duly registered well driller
2. Certificate of Registration of Business Name issued by DTI or business permit issued by
the local government unit
3. Annual Registration Fee
Duration:
no protest = 34 minutes
36
How to Avail of the Service:
Step Applicant / Client NWRB Action Duration of
Activity (Under
Normal
Circumstances)
Office/Person
Responsible/
Location
Fees Form
1 Proceeds to MED-ES
and secures
Registration Form
and list of
requirements
Provides Well
Driller Annual
Registration Form
with requirements
10 min MED-ES
Refer to
Fees and
Charges
Well Driller
Annual
Registration
Form
2 Submits duly
accomplished
registration form with
attached requirements
Checks duly
accomplished form
and documents
submitted
10 min MED-ES
3 Secures Order of
Payment
Issues Order of
Payment
5 min MED-ES
3 Proceeds to Cashier
for payment
Issues O.R. 3 min AFD-Cashier
4 Submits photocopy of
O.R. to MED
Receives photocopy
of O.R. and assigns
control number
1 min MED-ES
5 Proceeds to AFD-RS
for filling
Receives, records
and routes the
documents to EDO
5 min AFD-RS
6 Secures copy of
Registration
Certificate
Checks, evaluates,
prepares, approves
Certificate of
Registration
5 min MED/DEDO/
EDO
7 Receives, affixes
signature of
authorized person on
the Certificate
Releases Well
Driller Certificate
1 min MED-ES
37
NATIONAL WATER RESOURCES BOARD8th Floor, N.I.A. Building, E.D.S.A., Quezon City
Tel./Fax No. 920-2654
MONITORING & ENFORCEMENT DIVISION
Control No.
WELL DRILLER'S ANNUAL REGISTRATION FORM
1. REGISTERED NAME T I N :
2. BUSINESS/OFFICE ADDRESS:
3 Tel. No.: Fax No.: E-mail Address:
4 EQUIPMENT YARD Tel. No.
5 OWNER/PRESIDENT T.I.N :
6 HOME ADDRESS:
7. Tel. No.: Mobile No.: Fax No.: E-mail Add.:
8 CATEGORY : [ ] Mechanized Drilling [ ] Manual Drilling
9. WELL DRILLER CLASSIFICATION :
[ ] Individual / Single Proprietorship [ ] Partnership / Corporation / Cooperative
10 TYPE OF REGISTRATION :
[ ] New [ ] Renewal
11 IF RENEWAL:
Registration No.: Date Issued :
I hereby declare that all the foregoing answers, informations, statements and submitted
documents are complete, true and correct.
SIGNATURE OVER PRINTED NAME Com. Tax Cert. No.:
Issued at:
Issued on:
ORDER OF PAYMENTNew Well Driller Annual Registration Fee Effective September 27, 2006
[ ] P 1000.00 (Individual / Single) Total Amount: P
[ ] P 2000.00 (Partnership / Corporation)
[ ] (Arrears)
Enforcement Section(TO BE FILLED UP BY THE CASHIER)
Official Receipt No.:
Date Issued::
Cashier Section
PLEASE RETURN THIS FORM TO THE M ONITORING & ENFORCEM ENT DIVISION FOR RECORD PURPOSES.
OWNER/PRESIDENT
DATE
OWNER./PRESIDENT
2 x 2
picture
38
RESPONSE TO QUERIES/COMPLAINTS (walk-in)
Schedule of Availability of Service :
8:00 AM – 5:00 PM (Monday to Friday)
Who May Avail of the Service: General Public
Documentary Requirements: None
Duration:
simple queries = 5 minutes
How to Avail of the Service: Step Applicant / Client NWRB Action Duration of Activity
(Under Normal
Circumstances)
Office/Person
Responsible/
Location
Fees Form
1 Approach Public
Assistance and
Complaints Desk
Provides reply to
simple queries
For complex queries
of concerns, request
client to fill-out
Aksyon Para
saTaumbayan Form
and advise him/her
that the matter will be
referred to appropriate
office.
5 min Officer of the
Day
Aksyon
Agad Para sa
Taumbayan
Forms:
Form 1 – For
commendatio
n
Form 2 – For
Request for
Assistance
Form 3 – For
Complaint
Form 4 – For
Suggestion
END OF TRANSACTION
39
NATIONAL WATER RESOURCES BOARD
Mamamayan Muna Hindi Mamaya Na Program
Form 1 - COMMENDATION (PAPURI)
Date:
(Petsa)
Name of Commending Party:
(Pangalan ng Nagbibigay Papuri)
Tel./Cellphone:
(Telepono)
Office/Address:
(Tanggapan/Adres)
Residence Address:
(Tirahan)
Name of Person Being Commended:
(Pangalan ng Pinapupurihan)
Position/Office:
(Posisyon/Tanggapan)
Reason for Commendation * (Dahilan ng Papuri): *
NATIONAL WATER RESOURCES BOARD
Mamamayan Muna Hindi Mamaya Na Program
Form 2 - REQUEST FOR ASSISTANCE (Paghingi ng Tulong)
Date:
(Petsa)
Name of Requesting Party:
(Pangalan) Tel./Cellphone:
(Telepono)
Office/Address:
(Tanggapan/Adres)
Residence Address:
(Tirahan)
Particulars of Request * (Tulong na Hinihingi):*
40
NATIONAL WATER RESOURCES BOARD
Mamamayan Muna Hindi Mamaya Na Program
Form 3 - COMPLAINT (Reklamo)
Date:
(Petsa)
Name of Commending Party:
(Pangalan ng Nagrereklamo)
Tel./Cellphone:
(Telepono)
Office/Address:
(Tanggapan/Adres)
Residence Address:
(Tirahan)
Name of Person Being Complained:
(Pangalan ng Inirereklamo)
Position/Office:
(Posisyon/Tanggapan)
Reason for Complaint * (Dahilan ng Reklamo): *
41
NATIONAL WATER RESOURCES BOARD
Mamamayan Muna Hindi Mamaya Na Program
Form 4 - RECOMMENDATION (MUNGKAHI)
Date:
(Petsa)
Name of Commending Party:
(Pangalan ng Nagrerekomenda)
Tel./Cellphone:
(Telepono)
Office/Address:
(Tanggapan/Adres)
Residence Address:
(Tirahan)
Recommendation/Suggestion: (Mungkahi o Suhestiyon) *