Time for Smarter Thinking?

New study shows energy providers are falling short on meeting customer expectations on energy efficiency and

smart meters

September 2011

…and energy prices are at an all

time high

Consumer confidence in

energy providers is at an all time low…

97% of consumers want to reduce their energy consumption

88% want to better understand how they are using energy… … and want this data at an appliance level !

53m smart meter roll out is already under way !

Every home in the UK will get one by 2019 !

But what’s in it for the consumer? !

The UK’s energy providers are painting a confusing landscape for consumers… …leaving them to navigate a minefield of energy efficiency products and services

Loft insulation – energy monitors – iPhone apps – fixed pricing – switching –

energy saving plans – solar panels – boiler care

!

!!!!!!!!!!!!

!

Consumers want energy consumption for individual appliances… But only 50% of energy providers offer an energy monitoring device And none can provide data on individual appliances from a single point in the home

Energy provider websites provide some information on the smart meter roll out…

!

But there is little evidence of any tangible benefits !

Calls to customer services team paint a worrying picture…

“It’s all a bit sketchy at the moment”

“I’m not sure if you have to pay for the smart meter”

It’s time for a new approach

The smart meter rollout presents the perfect

opportunity…

…for energy providers to find a new, purpose-driven way of engaging

consumers in their bid to become energy efficient

It’s time for smart meters to get smarter

to save energy and

money

and provide consumers

with the appliance level data they need

Download the full report at:

http://www.navetas.com/corporate/pressreleases/energyaudit

Or follow us @NavetasUK

!!!

!!