navigating generational differences in the professional environment
TRANSCRIPT
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Navigating Generational Differences in the
Professional Environment
Presented by:Matthew Hansen, Cynthia Voth and
Meghan GranitoMiller Nash Graham & Dunn LLP
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Golden Rules
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Golden Rules
Do unto others…
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Golden Rules
Know your audience
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The New Golden (or “Platinum”) Rule
+Treat others as they want to be treated
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Multiple Generations at Work Traditionalists Boomers Gen X Gen Y/Millennials Coming Soon: Gen Z
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Meet Bill
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Traditionalists Born before 1946 Population: 55 million Currently 70+ years “Silent” generation Majority are retired Largest voting population
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Meet Susan
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Baby Boomers Born 1946 - 1964 Population: 76 million Currently 52 to 69 years old Largest generation in the workplace Coined the term “workaholic” Single largest economic group
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Meet Matt
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Gen X Born 1964 - 1980 Population: 50 million Currently 35 to 51 years old “Carpe diem” attitude High divorce rate Single-parent families
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Meet…well, the millennials.
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Gen Y/Millennials Born: 1980 – 1997 Population: 80 million Currently 18 to 35 years old “Entitlement” generation Technology-savvy More ethnically and racially diverse than older
generations
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MeetAidan
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Gen Z Born after 1997 Population: 23 million…and growing “Digital Natives” Born during major fertility boom in the US
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Generations in the Workplace - 1995Silent
2%
Traditionalists18%
Boomers49%
Gen X31%
Silent Traditionalists Boomers Gen X
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Generations in the Workplace - 2015Traditionalists
2%
Boomers29%
Gen X34%
Millennials34%
Traditionalists Boomers Gen X Millennials
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Generations in the Workplace - 2025Boomers
8%
Gen X28%
Millennials33%
Gen Z31%
Boomers Gen X Millennials Gen Z
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Generations in the Workplace
1995 2015 2025
Silent2%
Traditionalists18%
Boomers49%
Gen X31%
Traditionalists2%
Boomers
29%
Gen X34%
Millennials34%
Boomers8%
Gen X28%
Millennials33%
Gen Z31%
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What Frames a Generation? Please share two to three things you remember
from your youth that had an influence on your generation?
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Where Do Generational Personalities Come From? Peer Influences Parenting Politics Culture Media Education/Teachers
World events Religious figures War & Peace Family Technology Values
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A Snapshot of DifferencesTraditionalists Boomers Gen X Millennials
Education is… A dream A birthright A way to get there
An incredible expense
Work EthicDedicated, pay your dues
Driven, workaholic
Balance, work smarter with greater output
Ambitious, done at 5:00, entrepreneurial
Technology Adapted Acquired Assimilated Integral
Preferred Work Environment
Conservative, hierarchal, top-down management
“Flat” hierarchy, democratic, warm and friendly
Functional, positive, efficient, fast-paced and flexible
Collaborative, creative, diverse, continuous feedback
Interactive Style
One-on-one Team player – lots of meetings
Entrepreneur, cut to the chase
Collaborative , lots of feedback
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A Snapshot of DifferencesTraditionalists Boomers Gen X Millennials
Work Assets
Experience, dependable, hardworking, thorough
Team players, see the big picture, will go the extra mile, hard work
Adapts well to change, direct communicators, good task managers, tech savvy, want feedback
Collaborators, goal-oriented, highly educated, fast multitaskers, optimistic, tech savvy
Work Challenges
Don’t adapt well to change, hierarchical, avoid conflict, not good with ambiguity or grey areas
Dislike conflict and change, expect everyone to be a workaholic
Skeptical, dislike for authority, don’t like rigid work environments, impatient
Distaste for menial work, need structure, lack experience,
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A Snapshot of DifferencesTraditionalists Boomers Gen X Millennials
Means of Communication
Rotary phonesOne-on-oneWrite a memo
Touch-tone phonesCall me anytime
Cell phonesCall me only at workEmail
EmailSmart phones, but…Text or IM me
Communication Discrete Diplomatic Blunt/Direct Polite
Messages that Motivate
Your experience is respected
You are valued and needed
Do it your way and forget the rules
You will work with bright and creative people
Work-Family Balance
Never the two shall meet, but now interested in creating balance in lives
A history of living to work, but now interested in flexibility
Balance is important,Work to live, not live to work
Balance is important,Lifestyle is more important than upward mobility
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Examples in the ROW Profession In your small groups, share one example of a
generational challenge or success you’ve encountered in the ROW field
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Win the Generation Game
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Win the Generation Game Generational differences, while sometimes
challenging, are extremely valuable in the workplace• Tailor your message to be heard most effectively• Increase productivity with diverse skill sets• Technology• Tradition• Mentoring
For real success in the multigenerational workplace, understanding, flexibility and openness from every age group is critical
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Thank You
Matthew [email protected] | 206.777.7502
Cynthia [email protected] | 206.777.7558
Meghan [email protected] | 206.777.7412
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Sources Forbes
• Working with Five Generations in the Workplace Harvard Business Review
• Managing People from 5 Generations Wall Street Journal
• How to Manage Different Generations West Midland Family Center
• Generational Differences Chart
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Sources Montana Office of Public Information
• Understanding Generational Differences American Management Association
• Leading Four Generations at Work Beacon Health Options