navigating the click2start platform new

Platform navigation and troubleshooting

Welcome

Welcome to SAICA’s video E-learning channel called Click2Start. This document addresses how to get

into and out of a webinar, watch videos and complete quizzes. We trust you that you will enjoy your

learning experience!

Clicking into a webinar

From the Click 2 Start Home Page, click on the title of the webinar that you would like to access.

On the webinar’s topic outline, you will see the speaker’s profile, videos and a quiz. Please note that

some webinars will also have additional resources such as links to additional information.


Navigating using breadcrumbs

Along the top of the page you will see words appear which are called breadcrumbs. These effectively

show your 'trail' into the activities or resources of a webinar. If you are in a video or quiz and wish to

return to the webinar page, simply click on the name of the webinar in the breadcrumbs. If you wish

to return to the Click2Start Home Page then click on that link. Please note that if you accidentally

logout of the platform you will need to login through the SAICA website again.


Navigating using links

You can also navigate the platform using a link. Once you have watched the video, click on the blue

highlighted link at the bottom of the video and it will take you directly to the quiz you will need to

complete for the video you just viewed. Remember you need to pass the quiz to obtain CPD.

Once you have successfully completed the quiz, you will need to go back to the course to view the

next video. At the bottom of the page will be a link called “Continue”, once you click on this you will

be returned to the landing page of the webinar you are completing.


Playing the video

Press play to begin viewing the video. In order to ensure that it plays smoothly, press pause while

the video is still near the beginning and allow the whole video to load which will take a minute or

two (the dark grey progress bar will move across). This is not likely to be necessary for international

members due to the higher bandwidth outside of South Africa.

Downloading the video

Instead of streaming the video through the internet, you can also download the video and save it to

your computer. To do this, follow the download link.


A screen will pop up asking if you want to open, save or cancel. This screen may vary slightly from

the screenshot depending on which browser you are using. Press save and indicate where on your

computer you would like to save it. Please note that, depending on the size of the video, this can

take several minutes. Once the video has saved, you will be able to watch the video directly from

your computer rather than through the internet.

Videos, quizzes and attaining CPD

Once you have finished watching the video, you need to complete the quiz. To do this click on the

tab at the bottom of the video, this will take you directly to the correct quiz you will need to

complete for the video you viewed. Please note that if you wish to exit the quiz once you have

started, you can use the breadcrumbs to get back to the webinar page.


The quizzes are used to assess the learning obtained from viewing the video and related resources.

You will have ten minutes to answer 4 multiple choice questions. Once you have answered all the

questions, click on ‘submit all and finish’.

If you achieve over 50%, you will receive 15 minutes verifiable CPD. You have an unlimited number

of attempts at the quiz, however once you have passed, you will not be permitted to complete it

again.

Exiting the platform

When you are ready to exit the platform, click “Logout” in the top right hand corner and this will

return you to the SAICA website.


Troubleshooting Guide for the Click2Start Platform

The images do not display (only a white block

with a red cross in it displays)

Ensure that your browser settings are correct as

per the recommended browser settings

document.

Video Issues – watching the video online

The video doesn’t start immediately The video will often take a few seconds to

stream through so please be patient. It can help

to pause the video briefly to allow the video to

stream better.

The video stops and starts At the beginning of the video press pause and

wait for the grey progress bar to move all the

way across before pressing play.

The video doesn’t start playing at all Ensure your browser is set up as per the

recommended browser settings document and

ensure that flash is installed on your computer.

Check your internet speed at

www.speedtest.net/ If your download speed is

below 3Mbps, it may be worth trying at another

time of the day when there is a higher download

speed

You can try and download the video to your

computer so that you do not stream it.

Error message where the video should be saying

“Video not found”

Request access to view and download the files if

running a proxy application like Web Marshall

(your IT department should be able to do this for

you).

The video starts but you cannot hear properly. Try increasing the volume on your laptop/pc as

well as on the video itself.

Video Issues – downloading the video/playing off computer

Error comes up saying Internet Explorer cannot

download...Content decoding has failed

This is an internet error. Check your internet

speed at www.speedtest.net/ . If your download

speed is below 3Mbps it may be worth trying at

a different time of the day when there is a higher

download speed or alternatively using a different

internet connection.

When the downloaded video is open up, the file

type is not recognised

Ensure that vlc or a similar player is downloaded

onto your computer (this can be downloaded

from the Click2Start platform)

Right click on the video on your computer and go

to open with. Select the appropriate player.

The video is too soft Ensure the volume both on your computer and

on the video itself are turned to full

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