navigating the hr/od divide:fostering leadership change at the individual and group level

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Case study describing phases involved in measuring manager performance based on employee evaluation rating system.

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  • 1. NAVIGATING THE HR/OD DIVIDE:FOSTERING LEADERSHIP CHANGEAT THEINDIVIDUAL AND GROUP LEVELApril 23, 2013HR West ConferenceMelaine Carlascio-BuddSenior HR Manager & Business Partner, Genentech&Kathy Hart, Ed.D.President, ClearVision Consulting

2. Navigating HR/OD Divide Copyright2013, Kathy Hart and Genentech. All Rights Reserved. www.ClearVisionConsult.com2Business Context for Case In 2008 Genentech developed theManagement Effectiveness Index (MEI) Survey administered internally for selectdepartments during 2008 2011 leadership development initiative forNorth American engineering division withinGenentech wanted to revisit the survey 3. Navigating HR/OD Divide Copyright2013, Kathy Hart and Genentech. All Rights Reserved. www.ClearVisionConsult.com3Theory Overview Engage direct reports to provide feedback forleadership improvement Focus on leaders strengths Clear direction for improvementOrganizationDept.Individual Leverage multiple systemsto support change 4. Navigating HR/OD Divide Copyright2013, Kathy Hart and Genentech. All Rights Reserved. www.ClearVisionConsult.com4Key Points for Case Study Entry and Contracting Survey Tool Development Distribution and Reports Coaching (1:1 and Group) Project Follow-up 5. Navigating HR/OD Divide Copyright2013, Kathy Hart and Genentech. All Rights Reserved. www.ClearVisionConsult.com5Entry and ContractingHR Business Partner Business Leader External ODENTRY Assess business need Determine approach Leader understanding Business alignment Receive request forserviceCONTRACTING Logistics andtranslator Outreach internal andexternal Pulse on manager /employee needs Decision maker Targeted to theorganization andindividuals Connection to businesssuccess (vision, missionand goals) Knowledge,experience andplanning Program andmessaging Value add at theorg/dept/individual Materialsdevelopment 6. Navigating HR/OD Divide Copyright2013, Kathy Hart and Genentech. All Rights Reserved. www.ClearVisionConsult.com6Contracting Activity What are some of your biggest challengesthat you tackle during the contractingphase? Based on what you have experiencedduring the contracting phase what onepiece of advice would you offer? 7. Navigating HR/OD Divide Copyright2013, Kathy Hart and Genentech. All Rights Reserved. www.ClearVisionConsult.com7Survey Tool Development Key critical behaviors for each of the 11effectiveness index Frequency scale to rate key criticalbehaviorsExternal OD HR Business Partner Business Leader Work within limitationsof business request Balance needs of theorganization,department andindividual managers MEI was a known tool Political drivers formodification of toolcreated limitations Deliver results Minor modifications 8. Navigating HR/OD Divide Copyright2013, Kathy Hart and Genentech. All Rights Reserved. www.ClearVisionConsult.com8Distribution and Reports Communication achieved 90% response Layering of data for needs analysis Report format (regular & modified) andcustomized development recommendationsExternal OD HR Business Partner Business LeaderStraw documents Key review of materials Final decision makerData layout Reporting structure Layering of dataFollow-up phone callsReport development anddelivery1:1 follow-up and townhall meetingsPush communication outto employees 9. Navigating HR/OD Divide Copyright2013, Kathy Hart and Genentech. All Rights Reserved. www.ClearVisionConsult.com9Coaching (1:1 and Group) Individual manager coaching based onreport results Leadership team Extended manager teamExternal OD HR Business Partner Business Leader Deliver 1:1 coaching Organization anddepartmentdevelopment plan withfocus areas Facilitation Review and approval ofdevelopment plan General support andassistance to leaders Support data results Take ownership for data Champion the follow-upwork and actions 10. Navigating HR/OD Divide Copyright2013, Kathy Hart and Genentech. All Rights Reserved. www.ClearVisionConsult.com10Project Follow-up Post survey follow-up Roche global involvement Final results and on-going actionsExternal OD HR Business Partner Business Leader Global in-country pilot Alignment between pre(local) and post (localand global) Delivery of results Support of decisionsand behind-the-scenesreminders Review of results andcultural alignment Development alignmentfor follow-up survey Balancing local needswith global involvement Champion results andon-going action 11. Navigating HR/OD Divide Copyright2013, Kathy Hart and Genentech. All Rights Reserved. www.ClearVisionConsult.com11Application Activity Based on the presentation, what one ortwo nuggets of information have youlearned? When you get back to work, how mightyou apply the lessons you learned in thissession? 12. Navigating HR/OD Divide Copyright2013, Kathy Hart and Genentech. All Rights Reserved. www.ClearVisionConsult.com12Thank You and QuestionsMelaine [email protected] Hart, Ed.D.ClearVision [email protected]

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