nccd’s internal communication strategy
DESCRIPTION
Equinet Training “Communicating Equality. Effective communication strategies for equality bodies” 30 -31 May 2011 Copenhagen, Denmark. NCCD’S INTERNAL COMMUNICATION STRATEGY. Structure. NCCD’s internal communication strategy contains 4 parts and an appendix: Purpose of the strategy - PowerPoint PPT PresentationTRANSCRIPT
Equinet Training
“Communicating Equality. Effective communication strategies
for equality bodies”
30 -31 May 2011
Copenhagen, Denmark NCCD’S INTERNAL COMMUNICATION STRATEGY
Structure
NCCD’s internal communication strategy contains 4 parts and an appendix: I. Purpose of the strategy
II. Internal communication principles and support actions
III. Actions meant to improve internal communication
IV. Implementation issues
Appendix: Internal communication questions for the personnel survey
Introduction
• Clear statement of intent to guide all the personnel.
• The importance of internal communication: “Everything should be all right if only we would communicate – the trouble is we seldom do. Or too late!”
update the current communication practices; develop internal communication tools; working group discussions questionnaire “Barometer of opinions and expectations of the
employees of the National Council for Combating Discrimination”
identifying barriers to internal communication.
NEEDS
• understand and support the vision and mission of the
institution;
• commitment
• efficiency
• reducing sources of conflict
• effective and efficient communication between employees
• easy exchange of information within the institution • building confidence
What do we mean by internal communication?
- Information
- Common purpose
- Hear the employees
- Human factor
Why is internal communication important?
– Personal involvement
– Motivation
– Trust
– Common identity
What internal communication isn’t?
not a substitute for good management;
not a panacea for the problems of the institution;
not only the responsibility of the manager
not always bring immediate results
not a manipulation tool.
I. Purpose
Increasing the commitment of personnel and mutual trust
Performing the tasks efficiently
Establishing a mission
Improving the quality and availability of information
II. INTERNAL COMMUNICATION PRINCIPLES AND SUPPORT ACTIONS
Principle 1: Adequate information
Principle 2: Know the activities of all departments
Principle 3: A clear and accurate vision about the role and
prerogatives of NCCD.
Principle 4: Encourage the exchange of information
Principle 5: Internal communication must be continual,
consistent, creative, efficient and focused on identifying
solutions and achieving a goal.
Mandatory actions:
• The activities that support the principles of internal communication
are classified as
mandatory
recommended.
Mandatory actions:
• Cascade communication
• Structured plans of communication
• Newsletter NCCD
• Standard communication messages
• Biannual meetings for open communication • Periodical transmission of useful information regarding the activity of
each department
IV. ASPECTS REGARDING THE IMPLEMENTATION OF THE STRATEGY
communicate key messages to all employees;
understanding and supporting the vision and mission of the
institution;
commitment to NCCD at all levels;
efficiency in daily work;
motivating employees, consolidating trust, creating a common identity
respect for human dignity;
creative and constructive attitude;
stimulating activity;
an opportunity for professional development.
Measuring the efficiency of internal communication
• Assessing the efficiency of internal communication:
informal survey, discussion groups, meetings and sessions, a box of employees, feedback regarding the quality, clarity and value of internal communication.
Implementation stages
NCCD:
• Info NCCD, the press review and agenda of the institution • sending any relevant information in daily activity; • an operational plan for each department; • administrative meetings will be set on time• draw-up a minutes of the meeting. Every structure of the institution
will have a record of the minutes of the meeting.
Implementation stages
• Elaboration of communication plans structured on each important project within NCCD;
• Cascade communication;
• Biannual open meetings;
• Annual Operational Plan.
National Council for Combating Discrimination
– exchange information, create relationships, build meanings, values and an organizational culture
– This process is a combination of people, messages, meanings, practices and purposes and is the basis of modern organizations.
– Nowadays, organizations face many challenges. They have to cope with continual change, absorb new technologies, manage learning and the multitude of knowledge gained, adopt new structures, strengthen their identity, promote diversity and involve employees - often at an intercultural level and in a very short time. Internal communication is one of the main solutions to all these problems.
– “How well we communicate is determined not by how well we talk, but by how well we are understood” (Andy Grove).
National Council for Combating Discrimination