ncs appendix iii - questionairre to providers sheet1
DESCRIPTION
CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS (CRM) Y N Would you be happy to take part in a sharing good practice meeting to discuss your CRM sytem and what it has done for your business? The aim of this short survey is to determine if you use a particular CRM system and, if so, how you use it and if you would be prepared to share good practice and engage in a CRM training session to improve your business practice Company Name Would you like further training on how to use a CRM system? Name:TRANSCRIPT
Questionairre for CRM
Name
Company
Do you use a CRM system? Y N
If so, which one do you use?
How long have you been using the CRM system? (years) 1 2 3 4 5 more than5
Please could you list the top 5 uses of your CRM system
1
2
3
4
5
Would you like further training on how to use a CRM system? Y NHow user friendly is the CRM system you have to use? Scale 1-5 (1=high, 5=low) 1 2 3 4 5 N/A
Would you be happy to take part in a sharing good practice meeting to discuss your CRM sytem and what it has done for your business? Y N
CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS (CRM)
The aim of this short survey is to determine if you use a particular CRM system and, if so, how you use it and if you would be prepared to share good practice and engage in a CRM training
session to improve your business practice
Address
Name: