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nctv.com

Email Quick Start Guide

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Contents

If you are forwarding your nctv.com email to a third party address...........................................2 If you use an email program other than Webmail from nctv.com…………………………….….5 If you use Webmail from nctv.com………………..……………………………………….………27

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Email Forwarding Instructions

If you are currently forwarding your nctv.com email to a third party account (Yahoo, Google, Hotmail etc.), please follow the instructions below.

1. To log into your nctv.com account, browse to mail.nctv.com

or via the Webmail link on the MyAccount Page at

myaccount.nctv.com

2. Click Settings in the upper right hand corner.

3. Click Forwarding and POP/IMAP and Add a forwarding address.

4. Enter the email address you would like to forward to in the box and click Next.

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5. Click OK and you will receive the message below. An email from nctv.com has been sent to your forwarding email address.

6. Retrieve the confirmation code from the email sent to your forwarding address and enter it in the box. 7. Click Verify.

8. Choose Forward a copy of incoming mail to and select the correct forwarding address.

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9. Choose what will happen to the messages on the nctv.com server after they are forwarded. The choices are:

Keep nctv.com Mail's copy in the Inbox Mark nctv.com Mail's copy as read Archive nctv.com Mail's copy Delete nctv.com Mail's copy

10. Click Save Changes at the bottom of the Settings box.

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Email Program Setup Instructions

If your email program is set to leave a copy of email messages on the server, please follow the instructions below to avoid downloading duplicates of email already downloaded to your email program.

11. To log into your nctv.com account, browse to mail.nctv.com

or via the Webmail link on the MyAccount Page at myaccount.nctv.com

Your username for the Webmail login is the portion of your email address before the @ symbol. Your domain is prefilled so you do not have to enter that. When logging in for the first time you have the option to choose a language. You will also be asked to enter the characters that appear in the picture box. Don’t worry; if you are unable to read the letters in the picture box or enter the wrong characters, a new picture box will appear with a different set of letters.

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12. Click Settings in the upper right hand corner. 13. Click Forwarding and POP/IMAP

14. Select Enable POP “for mail that arrives from now on.”

15. Click Save Changes

Making this change keeps your email program from downloading email messages that are stored on the server but have already been downloaded to your email program.

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Quick Email Setup Tool

The Quick Email Setup Tool will automatically configure a new account or adjust the configuration settings for an existing account in just a few minutes.

The tool will work with the following Windows based email programs: Outlook Express (any version in Windows XP or older) Outlook 2002/XP Outlook 2003 Outlook 2007 Windows Mail

To determine the program and version you are using:

Open your email program. Click Help in the top menu bar. Click About…

This page will tell the email program and version.

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1. Close all email software applications, if any are open. 2. Browse to http://www.broadbandsupport.net

and click on Quick Email Setup Tool.

3. One the next page, click Quick Email Setup Tool to launch the tool.

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4. Click the Run button. You may get a warning from Windows or your Antivirus software. Please note: This particular .exe file is a trusted application from nctv.com.

5. You may get another warning from Windows or your Antivirus software. Please note: This particular .exe file is a trusted application from nctv.com.

Click Run.

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6. Select your email program from the list and enter your nctv.com email address in the box

Click Set up.

7. If you receive the following message, verify the spelling of the email address.

If the email address is misspelled, click OK, the re-launch the tool and enter the email address again. If the email address is spelled correctly, contact technical support for further assistance.

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8. Once the setup is complete, you will receive the following message. Click Finish to exit the setup tool. You can restart your email program.

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Outlook 2007

1. Open Outlook.

2. Click the Tools menu, and select Account Settings...

3. On the E-mail tab, select your POP account and click Change...

4. Change the following fields: POP server: pop.gmail.com SMTP server: smtp.gmail.com Require logon using Secure Password Authentication (SPA): Leave this option unchecked.

5. Click the More Settings... button

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6. Select the Outgoing Server tab.

7. Check the box next to My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.

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8. Click the Advanced tab, and check the box next to This server requires an encrypted connection (SSL). Under Incoming Server (POP3). Enter 995 in the 'Incoming Server' box.

9. In the Outgoing server (SMTP) box, enter 587, and select TLS from the drop-down menu next to Use the following type of encrypted connection:.

10. Click OK.

11. Click Next, and then click Finish.

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Outlook Express

1. Open Outlook Express. 2. Click the Tools menu, and select Accounts... 3. Click the Mail tab, select your POP account and click Properties.

4. Click on the Servers Tab and change the following fields: POP server: pop.gmail.com SMTP server: smtp.gmail.com

5. Check the box next to My server requires authentication.

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6. Click the Advanced tab.

7. Fill in the following information Check the box next to This server requires a secure connection (SSL) under Outgoing Mail (SMTP). Enter 465 in the Outgoing mail (SMTP): field. Under Outgoing Mail (SMTP), check the box next to This server requires a secure connection (SSL). Under Incoming mail (POP3), check the box next to This server requires a secure connection (SSL). The port will change to 995.

8. Click OK.

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Windows Mail

1. Open Windows Mail. 2. Click the Tools menu, and select Accounts... 3. Click the Mail tab, select your POP account and click Properties.

4. Click on the Servers Tab and change the following fields: POP server: pop.gmail.com SMTP server: smtp.gmail.com

5. Check the box next to My server requires authentication. 6. Click the Advanced tab.

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7. Enter 465 in the in the box next to Outgoing mail (SMTP), and check the box next to This server requires an encrypted connection (SSL).

8. Check the box next to This server requires an encrypted connection (SSL) under Incoming mail (POP3). The box next to Incoming mail (POP3) should automatically update to 995.

9. Click OK.

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Thunderbird 3

1. Open Thunderbird. 2. Click the Tools menu, and select Account Settings... 3. Click Server setting in the left-hand pane.

4. In the Server Name field enter pop.gmail.com 5. In the Port field enter 995. 6. Under Security Settings click the Connection security dropdown and select SSL/TLS. 7. Uncheck Leave message on server.

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8. Click Outgoing Server (SMTP) in the left-hand pane. 9. Select your account and click Edit… 10. Enter smtp.gmail.com in the Server Name field. 11. Enter 465 in the Port field. 12. Under Security and Authentication put a check mark in Use name and password. 13. Click the Connection security dropdown and select SSL/TLS.

14. Click OK on the SMTP Server box. 15. Click OK on the Account Settings box.

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Apple Mail

Setting Your Outgoing (SMTP) Server Settings

1. Open Apple Mail. 2. Click Mail, and select Preferences... 3. Open the Accounts tab and select your existing nctv.com account in the left panel. 4. Setting up your outbound SMTP server.

At the bottom of the right panel click the arrow to the right of Outgoing Mail Server (SMTP) and click “Edit SMTP Server List …” from the dropdown.

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You will be presented with the screen below.

5. In the Server Name field enter smtp.gmail.com. (You can optionally enter a description of this outbound server in the Description field.)

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6. Click the Advanced tab and select Use default port (25, 465, 587). 7. Put a check mark in the box next to Use Secure Sockets Layer (SSL). 8. Click the arrow to the right of Authentication and choose Password. 9. Enter your full email address in the Username field. 10. Enter your password in the Password field and click OK

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Setting Your Incoming (POP) Server Settings

1. At the Accounts screen click the Advanced tab. 2. Set the Port field to 995 and put a check mark in the box labeled Use SSL 3. Make sure Authentication is set to Password and the close button and confirm that you wish to save.

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Now you're done! Your settings should now look like this:

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If you are using an email program other than those listed above, the following chart will provide the incoming and outgoing server ports for your email program.

Email Program Incoming Server Port Outgoing Server Port

Outlook Express 995 (check SSL) 465 or 25 (check SSL)

Outlook 2007 995 (check SSL) 587 (select TLS from dropdown)

Outlook 2003 995 (check SSL) 465 or 25 (check SSL)

Outlook 2002 995 (check SSL) 465 or 25 (check SSL)

Windows Mail 995 (check SSL) 465 or 25 (check SSL)

Apple Mail 3.0 995 (check SSL) 587 or 25 (check SSL)

Apple Mail 4.0 995 (check SSL) 587 or 25 (check SSL)

Entourage 2004 995 587

Entourage X 995 465

Eudora 5.1 (Light Mode) None None

Eudora 5.1 (Sponsored & Paid Modes) None None

Eudora for Macs TLS 1.0 TLS 1.0

Foxmail 5.0 995 465

Mozilla 1.7 995 587

Netscape 4.5, 4.6, or 4.7 None None

Netscape 6.2 995 None

Netscape 7 995 "Use Secure Connection" select TLS

SnapperMail 995 587

The Bat! v3.62 Pro Edition 995 465 or 587

Thunderbird 0.x 995 587

Thunderbird 2.x 995 (check SSL) 587 or 25 (check SSL)

Thunderbird 3.x 995 (check SSL/TLS) 465 (check SSL/TLS)

Incoming Server: pop.gmail.com

Outgoing Server: smtp.gmail.com (requires authentication)

Username Format: Full Email Address

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Webmail Quick Start Guide

To log into your nctv.com email account browse to mail.nctv.com

Your username for Webmail login is the portion of your email address before the @ symbol. Your domain is prefilled so you do not have to enter that.

Checking the box next to Stay signed in on the login page will automatically log you in each time you visit mail.nctv.com

This makes for easier access, but if you check your email from a computer that other people have access to, automatically logging in may not be the best option.

When you check the box and log in, a cookie is set (lasting two weeks) to remember you when you return to the site from the same computer. To disable the cookie, just click Sign out at the top of the page. You'll then need to re-enter your username and password when you return.

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We encourage you to log out at the end of each session to protect the security of your email information. Logging out is especially important if you check your email on a public computer. To end your session, just click Sign out at the top of the page.

When logging in for the first time you have the option to choose a language. You will also be asked to enter the characters that appear in the picture box. Don’t worry if you are unable to read the letters in the picture box. If you enter the wrong characters a new picture box will appear with a different set of letters.

Read the Terms of Service and click the button labeled “I accept. Create my account.”

Once you have logged in for the first time you may want to take a minute to familiarize yourself with the navigation links:

To read a message, click it to open it:

To reply to or forward a message, open it, and then click Reply to Reply to All or Forward at the bottom of the message card:

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Compose Mail opens a new message.

Inbox shows your conversations (the number in parentheses indicates how many unread conversations you have).

Starred shows you only messages you've marked with a star (use stars to mean whatever you'd like).

Chats list your archived Chat conversations.

Sent Mail shows messages you've sent.

Drafts houses messages you've started and saved to work on later.

Customized labels show labels you've created (e.g. 'Coupons' or 'Travel')

All Mail shows you almost all of your mail; you'll see content from your Inbox, Starred, Chats, Sent, Drafts, and all your archived messages; you won't see Spam or Trash.

Spam is where we send the messages we think are suspicious.

Trash is where messages you delete end up; you can empty the trash whenever you feel like it.

Contacts lists the email addresses of people you've corresponded with; you can add more details as you see fit.

Tasks lets you enter and track to-do lists.

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Sending messages

Click the Compose Mail link (it's on the upper left, under the logo).

Enter your recipient's email address. You can type the address in the 'To:' field, or find the address in your Contacts list.

Enter a subject for your message in the 'Subject:' field.

Write your message! Just click in the large field and type away.

When you're done composing, click the Send button (located just above the 'To:' field). You'll see a confirmation at the top of the window that your message was sent.

You can change the formatting, font, and color of your message text using the tools located above the compose window. You can also attach files.

We suggest using the carbon copy feature when you'd like to include additional recipients whose responses are welcome but not required. Display this field by clicking Add Cc. The blind carbon copy field (click Add Bcc to display) lets you hide recipients' addresses and names from one another.

When you begin to type an address in the 'To:,' 'Cc:,' or 'Bcc:' fields, Gmail will suggest complete addresses from your Contacts list.

As you compose a message, we'll automatically save drafts every few minutes so you can leave your message and come back to it later before sending it out. You can also click the Save Now button at any time to save what you've written.

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Formatting, fonts, and colors

You can customize messages with rich formatting, add color to your greetings, underline key points, or make your words bold. Here's how to enhance your messages:

1. Click Compose Mail at the top of the page. 2. Click the icon for the formatting feature

you'd like to use in the formatting toolbar above the compose window. If you don't see any icons, click Rich formatting >> to display all formatting options.

If you decide you'd like to write a message in plain text format, just click << Plain text along the top of the compose window

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Using labels

Labels do all the work folders do and give you an extra bonus: you can add more than one label to a message. Once you've created a label, you can view all the messages with that label by searching, or by clicking the label name along the left side of the page.

You can easily create, edit, and delete existing labels.

To create a label:

1. Click Settings > Labels. 2. Type the name of your new label in the Labels text box. 3. Click the Create button.

To apply a label to a message, you can select the checkbox next to the message(s) in question, and then select the label name from the Labels drop-down menu (or you can label a single message while you're reading it by using the drop-down menu). You can also drag a message to a label's name to move that message to a label.

To edit a label name:

1. Click the down-arrow to the left of the label. 2. Select Rename. 3. Enter the new label name, and click OK.

All the messages categorized under your old label name will now be categorized under your new label.

Organizing and deleting labels

You can control which labels appear in your list on the left.

1. Click Settings > Labels 2. Click the show or hide link next to each label to choose whether it's listed. Or, if you see a label you don't

need any more, you can always click remove. (You'll have to confirm that you'd like to remove the label by clicking OK).

You can also show, hide, or delete one label at a time by clicking the down-arrow to the left of that label.

Use the Move to drop-down menu or the keyboard shortcut v if you want to apply a label to a message and move it to that label at the same time.

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Chat

Chat allows you to talk to your contacts (those who use Gmail, Google Talk, or even your AIM buddies) in real-time, directly within Gmail.

The status icon to the left of your contacts' names indicates whether they're available (green), idle (yellow), busy (red), or offline (grey). You can also add a note, by clicking the Set status here link, which will show under your name in your friends' Gmail.

To chat with a friend:

1. Click the name of your friend in the Chat section. A window will open in the lower-right corner of the page. 2. Type into the text field. 3. Press Enter to send your message.

Unless you choose to chat off the record, your Chat conversations will be archived and stored in your Chats label. This way, you can search for content from your chats, or you can browse your previous conversations by clicking the Chats navigation link.

Calendar

The calendar fully supports the following browsers:

Google Chrome (for Windows, Mac, and Linux)

Microsoft Internet Explorer (IE) version 6.0, 7.0 and 8.0 (for Windows)

Mozilla Firefox 3 and later (for Windows, Mac and Linux)

Safari 3 and later for Mac OS X

Note: JavaScript and cookies must be enabled on all browsers.

The calendar is also available for these mobile devices:

Android

Blackberry

iPhone

Nokia/Symbian

Windows Mobile

Calendar is a web-based calendar, so if your phone has a web browser on it, all you have to do is go to m.google.com/calendar (on your phone). You'll get a mobile version of Calendar that's optimized for your device. No setup required.

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To access your calendar on your computer, click the Calendar link at the top of your Mail window:

To change your calendar view, click the tabs in the upper-right corner of the view:

Create an event

You can create an event in a number of ways:

Click and type to create an event Click on the day where you'd like to create a new event. If the event spans over an hour, click and drag. Type the title and event time for your new event in the box. Finally, click "Create Event" to publish the event to your calendar immediately, or click "edit event details" to add additional information.

Create an event using the "Quick Add" feature Click on "Quick Add" or type the letter "Q," then enter your info--[ Dinner in North Beach 8PM Friday ], for instance.

Create an event using the "Create Event" link Just click on "Create Event" in the left column of your calendar. This will bring you to a page where you can enter as much information as you'd like about your event. On this page, you can also add guests, change a reminder setting, and publish your event to other users. Once you've entered the appropriate information and selected the desired settings, make sure to click "Save."

Create an event from the calendar list In the calendar list on the left, click on the down-arrow button next to the appropriate calendar. Then, select "Create event on this calendar."

Create an event via SMS Simply send a text message containing your event's details to the shortcode "GVENT (48368)." For example, if you send a message with something like "Shopping with Sarah at Monterey Market 5pm Saturday," The Calendar can figure out what you mean and pop the new event into your calendar.

Calendar Sharing Options Within your domain, each user can set different access levels to have full control over who has access to event information on their own calendars.

To set the access levels in a personal calendar: 1. Log in to your calendar at http://calendar.google.com/a/your_domain.com. 2. Click Settings at the top. 3. Click Calendars. 4. Click Share this calendar. 5. To show only your free/busy information, select Share only my free/busy information (hide details).

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6. For privacy from the Internet at large, select Do not share with everyone. If you needed the maximum level of privacy, select both Do not share with everyone and Do not share with everyone in my domain. With this setting, none of your calendar information, not even free/busy information, will be available to anyone except those people you specifically added to share your calendar.

To add someone to your calendar (to give calendar access to a particular person): 1. Type the person's full email address in the Share with specific people box. 2. Click Add. 3. Select a level of access for that person.

More Information:

Share with everyone

Everyone means everyone on the Internet. You have two choices for how visible your primary calendar will be to the public:

Do not share with everyone No one outside your domain can see anything at all about your calendar. There are two cases that will override this:

o If you invite someone outside your domain to a meeting, he or she can see information about the meeting, but nothing else about your calendar.

o If you share your calendar with someone outside your domain, he or she can see free/busy information on your calendar.

Share only my free/busy information (hide details) People outside your domain can see free/busy information on your calendar. They can also invite your calendar to events.

Share with my domain My domain means everyone within my domain. You have three choices for how much access users within your domain have to your calendar:

1. Do not share with everyone in my domain means that users within your domain have no access whatsoever to your calendar.

2. Share all information on this calendar with everyone in my domain means that users within your domain can view your calendar and invite you to events, but they cannot see the details of events marked as private.

3. Share only my free/busy information with my domain means that users within your domain can see when your calendar is booked and when it has free time, but they cannot see the names or details of any of your events.

Share with specific people You can also grant the following levels of access to particular people for a particular calendar:

Make changes AND manage sharing This person has owner rights to this calendar. You cannot grant someone outside your domain this level of access to your primary calendar.

Make changes to events This person can see and change all events, including private ones. You cannot grant someone outside your domain this level of access to your primary calendar.

See all event details This person can view the details of all events except those marked as private.

See free/busy information (no details) This person can see when your calendar is booked and when it has free time, but will not be able to see the names or details of any of your events.