ncvei benchmarking: pilot project update
DESCRIPTION
NCVEI Benchmarking: Pilot Project Update. James W. Lloyd, DVM, PhD Associate Dean College of Veterinary Medicine Michigan State University. Why Benchmark?. Internal comparisons Identify performance trends over time External comparisons Compare performance to similar operations. - PowerPoint PPT PresentationTRANSCRIPT
NCVEI Benchmarking:NCVEI Benchmarking:Pilot Project UpdatePilot Project Update
James W. Lloyd, DVM, PhDJames W. Lloyd, DVM, PhDAssociate DeanAssociate Dean
College of Veterinary MedicineCollege of Veterinary MedicineMichigan State UniversityMichigan State University
Why Benchmark?Why Benchmark? Internal comparisonsInternal comparisons
• Identify performance trends over Identify performance trends over timetime
External comparisonsExternal comparisons• Compare performance to similar Compare performance to similar
operationsoperations
VTH Benchmarking Task ForceVTH Benchmarking Task Force Mimi ArighiMimi Arighi Jim BrawleyJim Brawley Roger FinglandRoger Fingland Gary FoltzGary Foltz Ron HaffeyRon Haffey
John HavenJohn Haven David LeeDavid Lee Dennis Dennis
McCurninMcCurnin Cecil MooreCecil Moore Ralph Ralph
RichardsonRichardsonCoordinated by NCVEI: Howard Rubin, Jim Lloyd
Renee Knosby
Benchmarking ChallengesBenchmarking Challenges Deciding what to measureDeciding what to measure
• Establishing standard Establishing standard definitionsdefinitions
Who compiles the data?Who compiles the data?• AAVMC comparative data AAVMC comparative data
report?report? Does everyone participate?Does everyone participate? Reporting frequency?Reporting frequency?
Task Force “Wish List”Task Force “Wish List”1.1. How productive is the VTH faculty?How productive is the VTH faculty?2.2. How productive is the VTH by service How productive is the VTH by service
areas (cost centers)?areas (cost centers)?3.3. Level of client satisfaction/complaintsLevel of client satisfaction/complaints4.4. Level of satisfaction among referring Level of satisfaction among referring
veterinariansveterinarians5.5. Ratio of students, interns and Ratio of students, interns and
residents to caseloadresidents to caseload6.6. Number of cases per service (impact Number of cases per service (impact
on teaching level)on teaching level)
7.7. Number of cases per FTENumber of cases per FTE8.8. Service lag timeService lag time9.9. Accounts receivable (pro-bono impact Accounts receivable (pro-bono impact
and programs)and programs)10.10. Variable compensation for faculty and Variable compensation for faculty and
staffstaff11.11. Staff turnoverStaff turnover12.12. State support and other revenue State support and other revenue
generatorsgenerators
Task Force “Wish List”Task Force “Wish List” (cont.) (cont.)
Suggested Starting Data Suggested Starting Data PointsPoints
1.1. Gross revenueGross revenue2.2. Case loadCase load3.3. State supportState support4.4. FTE facultyFTE faculty5.5. House officersHouse officers6.6. FTE staffFTE staff7.7. Staff expenseStaff expense8.8. Direct costs (drugs, medical supplies)Direct costs (drugs, medical supplies)9.9. Accounts receivableAccounts receivable10.10. Staff turnoverStaff turnover
Data Entry and ReportingData Entry and Reporting
NCVEI website demonstrationNCVEI website demonstrationhttp://ncvei.org
Next StepsNext Steps Conference call(s) next weekConference call(s) next week Revisions as appropriateRevisions as appropriate Enter more dataEnter more data
• More schoolsMore schools• Service-levelService-level
Using the data – Using the data – suggestions?suggestions?