LEARNING SUPPORT

presented by

Dr. Margaret Ford FisherPresident, HCC - Northeast

Learning Support CommitteeIntellectual Component

Fall 2016 Snapshot

Amanda VorkDirector, Instructional

Support

Components

• Restructure• Learning Centers• CRLA Certification

– Selecting, Training, and Evaluating• Marketing & Branding• Data Tracking

Instructional Support L.S.C. Recommendation Fall 2015

Director, Instructional Support

Associate Director, Learning Support (North)

Manager,

Learning Support

Lab Aide/s,

Academic

Coaches, Tutors

Manager,

Learning Support

Lab Aide/s,

Academic

Coaches, Tutors

Associate Director, Learning Support (South)

Manager,

Learning Support

Lab Aide/s,

Academic

Coaches, Tutors

Manager,

Learning Support

Lab Aide/s,

Academic

Coaches, Tutors

Associate Director, Learning Support (Central)

Manager,

Learning Support

Lab Aide/s,

Academic

Coaches, Tutors

Manager,

Learning Support

Lab Aide/s,

Academic

Coaches, Tutors

Associate Director, Learning Support (Online)

Manager, Learning Support

Tutors

Current ProgressFall 2016

Director, Instructional Support

Manager, Learning Centers (North)

NW Learning Centers

Lab Aide/s, Academic Coaches,

Tutors

NE Learning Centers

Lab Aide/s, Academic Coaches,

Tutors

In Process Manager, Learning Centers

(South)

SW Learning Centers

Lab Aide/s, Academic Coaches,

Tutors

SE Learning Centers

Lab Aide/s, Academic Coaches,

Tutors

Needed Manager, Learning

Center (Central)

Central Learning Center

Lab Aide/s, Academic

Coaches, Tutors

Learning Center Services

• Tutoring• Supplemental Instruction• Peer Mentoring• Academic Coaching• Independent Study• Group Study• Computer, Printing, & Text Book Resources

Learning Centers

Recommended Fall 2016• Pull all tutoring under one

roof – Emporium Model

• Consistent Hours of Operation

• Appropriate Space

Where we are at Fall 2017• Complete: Central & SE

“permanent space”– SW, NE, and ½ NW “temporary

space”

• Mon-Wed: 8a-8p, Thurs: 8a-7p, Fri: 8a-4p & Sat:9a-3p

• Apart from Central & SE, we need to be part of new construction plans for appropriate “permanent” space

Space Recommendations Spring 16 - Temporary Space

• Keep Central, Northeast, and Spring Branch Tutoring Space “as is”

• Repurposing Open labs:• NW - Space to consider:

• Alief/Hayes (B202) & Katy (150J & 321)

• SW - Space to consider:• Stafford (E107) & West Loop (150)

• SE – Space to consider: (210.1+210.2)

Central: Model

Stafford: Before & After

Southeast

Southeast Direction Spring 2017

Alief/Hayes Current

Alief/Hayes Current

SELECT, TRAIN, & EVALUATEGoal: CRLA Certified Program

HCC Tutor Selection Requirements

• Tutor I – 12-credit hours through an Associates or 60+– “A” in the course they are tutoring in– Assessment– Letter of recommendation from Faculty, Chair and/or Dean

• Tutor II – Associates or 60+ through a Bachelors– “A” in the course they are tutoring in– Assessment– Letter of recommendation from Faculty, Chair and/or Dean

• Tutor III Bachelors through a Masters/Doctorate– Passing our credentialing standards

Training Development

• Partnering with ELOD• Combination of modules & modalities

– Skill-Soft Courses (Online)– Compliance (Online)– CRLA Specific Topics

• Instructor Led• Video Series – Tutor Lingo

Training – CRLA Topics June 2016 Rolled out

• Tutor Lingo – Video Series – Developing Critical Thinking Skills– The Nature of Helping Relationships– The Role of the Tutor– Tutee Study Skills: Note-Taking, Reading & Testing

Strategies– Tutoring Students From Diverse Backgrounds

Tutor Retreat Training AgendaHeld 9/17/2016

Instructor Led Training - CRLA Topics

Ice breaker & Introductions Mandy Vork 9-9:40aDepartment Direction Dr. Betty Fortune 9:45-10aTutor Roles & Responsibilities - CRLA Mandy Vork 10-10:40aWelcome Address Dr. Kimberly Beatty 10:40-10:50aAssertiveness & Handling Difficult People - CRLA Dr. Latonya Jones 11-11:30aGenerational Diversity - CRLA Brendi Schramm 11:45-12:30pWorking Lunch (Updates) Mandy Vork 12:30-1pAcademic Integrity Deborah Hardwick 1-1:30pStudent Code of Conduct Dean Jason Wilson 1:30-2pTechniques for Beginning & Ending a Tutoring Session - CRLA Israel Garza 2-2:30pActive Listening & Paraphrasing - CRLA Jeff Lindemann 2:30-3:15pBasic Tutoring Guidelines (do’s and don’ts) - CRLA Mandy Vork 3:20-3:30pCommunication Skills - CRLA Destry Dokes 3:30p-4:00pSurvey & Thank you for SAVING our Students Lives!!! Mandy Vork 4:00-4:15p

Tutor Retreat Fall 20161st EVER district-wide formal

Training for our Tutors

Tutor Retreat Fall 2016

Retreat Survey Results• 80 out of 120 responded

– The goals of the training were identified• 4.6 out of 5 weighted average

– The topics covered were relevant• 4.45 out of 5 weighted average

– The training experience will be useful in my work• 4.42 out of 5 weighted average

– Overall rating of the retreat• 4.41 out of 5 weighted average

Tutor Evaluations• We are in the process of developing a formal and informal

evaluation process.

• We will need more managers in place to execute the plan accordingly as these evaluations occur on a regular basis.– We have anywhere from 150 to 230 Tutors from the Spring 2016,

Summer 2016 and Fall 2016 semesters– Currently we have 1 Manager and 1 Director

• Will need 1 Manager at each Learning Center

• The results of the evaluation process will be made known to the tutors.

Marketing & Branding• Presence in faculty meetings, convocations, leadership meetings,

student resource fairs, departmental meetings, Deans and Director Meetings, class visits, and new student orientations

• Marketing – “Go-to Box”• Fliers, HCC App, publish schedules• www.hccs.edu/findatutor

• Create an icon to the HCC App.• Links into the tutoring schedules

• Revamped the Tutoring Website • Better visibility & simplicity for ALL Tutoring info. in one place• www.hccs.edu/tutoring

Sample Flier

Sample Slick

TechnologyData Tracking

Accutrack is in place and used across the board Students' visits including the number of visits & contact

hours Usage of tutoring services Tutors’ work hours Collecting feedback from students on the quality of

services provided and tutor ratings Analyzing traffic to report on usage patters Assessing the tutoring centers’ effectiveness Reporting to assist in making administrative decisions Integrating with PeopleSoft through data

imports/exports

TechnologyData Tracking

Future Direction Recommendations• Build large comprehensive Learning Emporia at each major location

– Central, Northwest, Southeast, Southwest, & Northeast

• Build smaller comprehensive tutoring centers at each remaining location – all sites should have support

• Ensure we have the proper infrastructure in place– Add Full Time Tutor Positions– Consider Full-Time Learning Associates – 12 Learning Center Managers – Regional Associate Director or Director to oversee each region– The Director, Instructional Support would either stay a Director or move to an Executive Director or

Dean,

• Continue application for CRLA Certification

• Develop an evaluation program for the tutors

Future Direction Recommendations

• Conduct Program Assessments

Student surveys

Data analysis, trends, scheduling, and reporting

Coordination with the VC of Innovation & the Success and Completion Department to prepare data analytics

Questions?

Creativity

LEARNING SUPPORT

presented by

Dr. Margaret Ford FisherPresident, HCC - Northeast