1-800-212-20221-888-795-2770

Need of Call Center Outsourcing Companies

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Introduction

In order to stay relevant in the current cut throat competition and adapt to the ever changing market trends, businesses tend to stick to a lot of practices. Call center outsourcing is one such practice that has enabled the businesses of all sizes and kinds to focus on their core competencies and at the same time make profits.

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Call center Outsourcing CompaniesThese are third party companies that

specialize in dealing in customer end of the businesses such as telemarketing, tech support, helpdesk, order taking services etc. In addition to customer services, other duties such b2b telemarketing, data verification and social media marketing are also undertaken.

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Call Centers India

India is known to generate 13 million people every year who add to the work force of the country. Around 30% of them flock over to call center industry to make easy money. So labor in India is in abundance and cheap. This is the reason why lot of western countries go for call center outsourcing companies based in India.

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English Speaking Population

A lot of Indians are bilingual with English being the common language. Indian call centers are known to employ people who are fluent in English and have good communication skills. Indian call center employees work in shifts to provide round the clock support.

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Flexible Government Policies

Indian government has always encouraged the involvement of foreign companies in conducting trades in India or with India based enterprises. Tax relaxations and rebates are given where necessary. Many policies and reforms have also been introduced to ensure smooth conduction of call centers.

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24x7 Support

India has a time zone difference of around 10-14 hours with the USA and 5-7 with Europe. In India call centers operate 24x7 to provide round the clock support to their offshore clients. Employees work in shifts to ensure seamless operation of the call center.

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Services Offered by Call Centers India

A lot of call center companies are there in India with years of relevant experience in fulfilling all kinds of call center needs. Some of the most availed call center services from India are telemarketing services, order taking and placement services, data verification services, lead generation, technical support, feedback generation, survey conduction and helpdesk.

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Benefits provided by India based call centers

The sole purpose of starting any business is to make profit and at the same time provide customer satisfaction. Call center outsourcing thrives on these two key points. The also provide benefits to the companies like ease of expansion, Increased focus on key operations, keeping customers satisfied and encouraging better quality of service.

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Competition from other Pan-Asian countries

Some Pan-Asian countries specially Philippines and Malaysia have followed India’s footsteps in call center industry and adopted Indian model of providing cheap and round the clock labor. Indian vendors have been facing a lot of competition lately from these two countries in the current call center scenario.

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Call centers as source of revenues

Indian population depends a lot on call centers for employment. According to a survey conducted by India Today, call centers in India are responsible for employing 1.98 million people directly and 7.5 million by indirect means. There are over 265,000 call center jobs in Bangalore alone. Needless to say, call centers have a significant effect on the Indian economy.

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Conclusion

It is an expectation that a couple of years from now the Indian call center industry will be greater, better-dug in all globally and altogether better paid.

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