needs assessment of a mobile application for a graduate program: a case of fsu islt
TRANSCRIPT
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Needs Assessment of a Mobile Application for a
Graduate Program: A Case of FSU ISLT
Taehyeong Lim, Zhongrui Yao,and Vanessa Dennen
Florida State University
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How They Started
• Since MIT’s mobile app in 2008, many universities in the U.S. have released their mobile applications (Aldrich, 2010).
University Mobile Applications
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University Mobile Applications
Current App Designs
1. Events Calendar (72%)2. Directory (72%)3. News (68%)4. Campus Maps (64%) ……9. Course Catalog (28%) ……22. iTunes University (4%)
Sample: 25 University Apps (Aldrich, 2010)
Current Information Needs
1. News/Alert (38.7%)2. Campus Map (35.5%)3. Course Information (31.0%)4. Campus Directory (27.9%)5. News Feeds (25.0%) ……15.Libraries (0.5%)
Sample: 3,526 Students, Faculty, and Staff(Johnson, Means, & Khey, 2013)
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Do university mobile applications meet all of the mobile information needs
of the university community?
Most don’t.
How can we fill the gap?
Gap?
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University-Level(General Information)
College-Level(More specific to the college)
Program-Level ?(More specific to the program)
Different Level Mobile Apps @FSU
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1. How freqently do users use a university-level and a college-level mobile application?
2. How do users perceive their needs for a program-level mobile application for their academic program?
3. What kinds of features do users think are necessary in a program-level application?
To examine the use of the existing university-level and college-level mobile applications at FSU, and the needs for a program-level mobile application of an academic program at FSU
Purpose of Study & RQs
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34% (36 of 106) students50% (3 of 6) faculty participated.
Target Population
106 students6 faculty
2,000+ alumni
Method
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Method
• Online Survey17 closed-choice items (multiple choice, 5-6 point Likert)1 open-ended question
• Survey Distribution (Feb 10th - 21th, 2014)via Listserv, Facebook group page, class email
• Data AnalysisDescriptive Statistics(for the multiple choice items)Content Analysis (for the open-ended item)
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Results
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• Do you have the university-level and the college-level apps?
University-Level App College-Level App
Results
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• How frequently do you use?
College-Level AppUniversity-Level App
Results
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• What features do you frequently use in
University-Level App College-Level App
Results
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• Do you think the program-level mobile app would be useful?
Results
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• How are you interested in the program-level mobile app?
Results
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• What features do you think would be necessary in the program-level mobile app? (5-point Likert)
Results
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• What other features do you want to have in the app?• From Current Students
Results
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• What other features do you want to have in the app?• From Alumni
Results
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1. Students sometimes use the university-level app, but rarely use the college-level app.
2. More than half think that a program-level mobile app would be useful(61% total, 64% students, 67% faculty, and 53% alumni).
3. Some features are highly preferred: Course description, Social networks links, news, and materials.
4. Users’ mobile information needs are diverse based on their current status.
Conclusions
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1. Small number of participants
: N=56; but only 34% (36 of 106) students participated
2. The program’s nature
: IDT field, only Graduate level (no undergraduate level)
Limitations
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● General app design guidelines for program-level mobile applications
● Usability studies : Usefulness, Satisfaction, etc.
● Design-based research
● Tool evaluation research
Implications & Future Research
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Questions?
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Aldrich, A. W. (2010). Universities and libraries move to the mobile web. Educause Quarterly, 33(2), 5-5. http://www.educause.edu/ero/article/universities-and-libraries-move-mobile-web
Johnson, D., Means, T., & Khey, D. N. (2013). A state of flux: Results of a mobile device survey at the university of florida. Educausereview online. http://www.educause.edu/ero/article/state-flux-results-mobile-device-survey- university-florida
Reference