Jan Bakker – 1 March 2011

Negotiating with Commodity Service Providers

Agenda

1. Introduction SURFdiensten

2. Insourcing - European tendering

3. International cooperation

4. Some challenges

5. Q&A

Introduction SURFdiensten (1)

Founded in 1991

Part of SURF: subsidiary of SURFfoundation, sister

organization of SURFnet

Responsible for negotiating license agreements

with software vendors, scientific publishers and ICT-

service providers on behalf of the (higher)

educational community

Since 1992 – 1994 SURFdiensten cooperates with

partners SLBdiensten and APS IT-diensten

Introduction SURFdiensten (2)

Higher education and Research

Since 1991160+ SURF-licenses375 institutionsMarket penetration: 98%700.000 students & staff

Secondary and Vocational Education (professional and adult)

Since 199270+ SURF-licenses875 institutionsMarket penetration: 98%1.600.000 students & staff

Primary education

Since 199450+ SURF-licenses7.800 institutionsMarket penetration: 98%1.750.000 students & staff

Introduction SURFdiensten (3)

SURFspot.nl is the webshop for end users in Higher and Primary Education.

Students and staff can purchase software, online subscriptions and hardware for home use.

Insourcing – European tendering

2009: SURF (net/diensten) decides to adopt model

of insourcing, which means SURF will be

responsible for European tendering on behalf of

their member institutions (59 in total)

2010: transformation SURFdiensten from broker to

purchasing organization

End 2010: SURFdiensten decides to implement a

Dynamic Purchase System for “Standard Software”,

which will be operational in Q2 2011

International cooperation

SURF is partner in Knowledge Exchange, together with Denmark’s Electronic Research Library (DEFF), German Research Foundation (DFG) and Joint Information Systems Committee (JISC) in the United Kingdom. Focus is on negotiating license agreements with scientific publishers.    

SURFdiensten offers part of its portfolio of

agreements to Belgian higher education institutions

SURFdiensten discussed possibilities of cooperation

with Belnet some years ago. No option at that

moment.

New opportunities to cooperate with NREN’s?

Some challenges

Need to join forces and aggregate demand

(volume) in a monopolistic market with major

software vendors and scientific publishers

Need for more flexible licensing models

(Consortium, Campus, Group and Individual)

How to deal with hybrid offerings (on premise –

Cloud) from major vendors?

Force to federative access: Google and Microsoft

connected to SURFfederation

……………

Q&A

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Jan Bakker, Managing Director SURFdiensten

Email jan.bakker@surfdiensten.nl