NeGP Vision

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“Make all Government services accessible to the common man in his locality, through common service delivery outlets, and ensure efficiency, transparency, and reliability of such services at affordable costs to realise the basic needs of the common man“

- Vision Statement of NeGP, DeitY , Government of

India

Mission Mode Projects

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31 Mission Mode Projects divided into: 11 Central MMPs 13 State MMPs 7 Integrated MMPs

MMPs projects aim at achieving the following: Improve efficiency of internal

functions of the Govt. dept./ministries

Improve efficiency, transparency and effectiveness of G2G, G2B, G2C services provided by the various government departments/ministries

Common Services Centre Scheme

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CSC is the front-end delivery points for Government, private and social sector services to rural citizens of India Expansion of CSC service area to urban regions on a pan-India basis. CSC scheme to provide front-end delivery points for Government, private and social sector services

Government of India under NeGP (National eGovernance Plan program proposed to setup 1 lakhs Common Services Centers (CSC) in rural parts across the country in PPP mode

NeGP envisions “web-enabled Anytime, Anywhere access” to information and services in rural India, through three infrastructure pillars

STATE DATA

CENTRE

STATE WIDE AREA

NETWORK (SWAN)

THREE INFRASTRUCTURE PILLARS OF NATIONAL EGOVERNANCE PLAN

COMMON SERVICE CENTRES (CSC)

Common Services Centre

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Develop a platform to enable Government, private and social organizations to

integrate social & commercial goals for benefit of the rural citizens

Govt. Service Delivery Mechanism

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CITIZENS CAN ACCESS

ELECT SERVICES

THROUGH INTERNET

RURAL/ URBAN USER

THROUGH CSC

INTERNET

COMMON SERVICE

CENTRES (CSC)

STATE DATA

CENTRE

SHQ Collector’s Office

Tehsil / Taluks

APPLICATION LAYER

REGISTRATION

TRANSPORT

MUNICIPALITIES .

.

.

.

.

.

.

UIDAI

STATE WIDE AREA

NETWORK (SWAN)

GOVERNMENT DEPARTMENTS

AND MINISTRIES

(including Sub-ordinate offices)

STA

TE

PO

RTA

L

Benefits of Common Services Centres

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COMMON SERVICES CENTRES

Delivering government services in urban/ rural areas by establishing closer links between Government and Citizens

BENEFITS TO CITIZENS BENEFITS TO GOVERNMENT

Delivering essential G2C and B2C services such as PAN Card, Election ID, UID, Passport, Banking, Insurance, Pension, Mobile Recharge, etc.

Timely delivery of critical information and services through structured system to manage issues of health, Education, etc.

Greater exposure to other products and services offered through the centre. For example, greater awareness of students about the courses offered through the centres

Create new/ additional revenue stream for the centre and creating technopreneurs. As the services are rolled out on commission per transaction basis

Saves time and money in accessing various G2C and B2C Services

Names of CSCs in Various States

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State Name of CSC State Name of CSC

Andhra Pradesh

Rajiv Citixen Service Centre,

MeeSeva Centres, APOnline

Centres Manipur

Common Services

Centre

Assam Arunudoi Kendra Meghalaya Rainbow Centres

Bihar Vasudha Kendra Mizoram

Common Services

Centre

Chhattisgarh Grameen CHOiCE Centres Madhya Pradesh Samadhan Kendra

Delhi Jeevan Centres Nagaland

Common Services

Centre

Goa Odisha Jan Seva Kendra

Gujarat eGram Centres Puducherry

Haryana e-Disha Ekal Seva Kendra Punjab

Gram Suwidha

Kendras

Himachal Pradesh Lok Mitra Kendras Rajasthan

Rajiv Gandhi IT

Centres

Jharkhan Pragya Kendra Sikkim

Jammu & Kashmir Khidmat Centre Tamil Nadu

Karnataka Tripura ePariseva Kendra

Kerala Akshaya Centres Uttar Pradesh Jan Seva Kendra

Maharashtra Maha e-Seva Kendras Uttarakhand

West Bengal Tathya Mitra Kendra

CSC-SPV – Organization

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Special Purpose Vehicle has been incorporated for CSC Scheme i.e. “CSC e-Governance Services India Ltd” ROLE OF CSC – SPV Ensure systemic viability &

sustainability of the CSC Scheme Monitor achievements of the

outcomes by the CSCs Enable delivery of G2C and B2C

services through CSCs Provide a standardized framework

for collaborative decision making Catalyze and maintain content

aggregation on an on-going basis Build stakeholder capacity

DIT State Government

SPV (Chairman-Secy, DIT)

SDA (Government Agency)

SCA (Private Partner)

CSC Entrepreneur/ VLE

(Private Individual)

CITIZENS

ORGANISATIONAL STRUCTURE

CSC-SPV – Organization Profile (contd..)

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CSCs commissioned across India – 1,33,847

IMPLEMENTATION STATUS OF CSC SCHEME

TYPICAL CSC KIOSK A typical CSC kiosk is enabled with

PC(s), printer(s), scanner(s), UPS, digital/web camera and broadband connectivity.

Additional equipment in the form of projection systems, biometric devices, etc., may be included, as and when required.

416 lakh transactions worth over 430 Crore were recorded

CSC National Portal for Services

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A National Portal for CSC Scheme www.apna.csc.gov.in has been developed to streamline and

standardize service delivery through CSC network

UIDAI Financial Inclusion

BANKING THROUGH CSCs

CSCs are ideally positioned to strengthen India’s banking scenario, by extending the business correspondent network. The status so far in FI through CSC is as under:

1. Agreements to conduct BC work have been signed with all 26 PSU Banks. Other than that, five private Banks, one cooperative Bank from Jharkhand and six Regional Rural Banks too have signed agreements with SPV.

2. At present, over 24,000 CSCs across India are delivering banking services by acting as Business Correspondents of various PSU Banks.

3. CSC SPV has also recently launched e-KYC based services in partnership with Punjab National Bank and UCO Bank. Till Nov 18, 2014, over 1.65 lakh eKYC transactions have been recorded through CSCs.

4. SBI has admitted that CSCs are the most viable model to expand BC Operations. DFS in a meeting held in October, 2014 has directed all CSC to operate as BCs in order to deliver banking services.

INSURANCE SERVICES

• Insurance sales and service was launched on the e-KYC platform through the CSC network on Aug 6, 2014 by Sh. T S Vijayan, Chairman, IRDA in Hyderabad.

• Since the beginning of August 2014, more than 1420 VLEs have been licensed for the sale and service of insurance products.

• Till date Life Insurance Renewal Premium of approx. Rs. 48 Crores has been transferred to insurance Companies and LIC was the major stakeholder

• Sale of Insurance Products has also started by following Insurance Companies:

– India First Life Insurance Co. Ltd.

– HDFC Ergo General Insurance Co. Ltd.

– IFFCO TOKIO General Insurance Co. Ltd.

– New India Assurance Co. Ltd.

– United India Insurance Co. Ltd.

– Reliance General Insurance Co. Ltd.

PENSION SERVICES – NPS Lite

• CSC e Governance Services India Ltd. had launched “Swavalamban scheme” under National Pension System (NPS-Lite) of Pension Fund Regulatory and Development Authority of India (PFRDA) for subscription through the Common Service centers across the country.

• Swavalamban Scheme through the Common Service centers will encourage the people from unorganized sector to voluntarily save for their retirement. As per the scheme Government of India will contribute Rs.1000 to each NPS account which is “Swavalamban” eligible account. To be eligible for Swavalamban Scheme the person must be from the unorganized sector and he / She has to put a minimum contribution of Rs. 1000 and a maximum contribution of Rs. 12000 per annum during a financial year.

• Milestones

– PFRDA application launched on the CSC platform on 21st Nov 2013.

– Close to 26,300 CSCs are delivering PFRDA services.

– More than 1,00,000 plus rural subscribers have enrolled through CSC Centers.

UIDAI

Unique Identification (UID) Services Authority of India (UIDAI)

CSC Mandate by UIDAI

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Aadhaar enrolment

eAadhaar Printing

Demographic Data Update

Biometric Data Update

Database Seeding

Best Finger Detection

Authentication User Agency

Authentication Service Agency

Project Mandate

VLE to earn about RS. 30,000+ per month from Aadhaar enrolment

Infrastructure Required?

Biometrics Devices Finger Print Scanner

Iris

Webcam

Non-Biometrics Devices Computer (Laptop) ,

MF Printer,

UPS,Universal Serial Bus (USB) Hub,

Focus Light,

Electrical Power Backup,

Storage Devices (CD/DVD/Pen Drive),

UIDAI Election Commission of India Services

Election Commission Services

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Addition of name in the electoral rolls

Deletion of name in the electoral rolls

Modification of name / other details in the electoral rolls

Transposition of name in the electoral rolls

Printing of EPIC card in color

Printing of Electoral roll ( Per Page)

Search Services

Registration of complaint

Issue of Replacement of Elector’s Photo Identity Card (EPIC)

Revenue for CSC Centres

Election Commission Services

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What is the infrastructure Required for providing these services?

PC(s) or Laptops

Internet Connectivity

UPS (Optional)

Printer

Printers will be provided by CSC-SPV

PAN Card Service

PAN Card service is live on CSC India Online Portal. The UTI ITSL portal for

Pan Card Service and the CSC India Online portal has been integrated to offer seamless delivery of PAN Card services to citizens through CSCs. Presently only new applications of Pan requests are taken. A new Pan card to rural citizens is made available at a cost of Rs 105/- through Common Service Centers. Till date 96,726 pan cards have been successfully applied through apna CSC portal.

UIDAI Education

Educational services

(A) DIGITAL LITERACY

One of the key objectives of the National IT Policy 2012 is to make at least one individual in every household e-Literate. CSCs are taking initiative on this front through various Digital Literacy projects. Some of the ongoing projects are:

– National Digital Literacy Mission (NDLM)

– Cyber Gram Yojana

– E-Inclusion: IT Training for Rural Scheduled Caste/ Scheduled Tribe and Women Beneficiaries

– Course on Computer Education for VLES in Rural India (VLE CCC)

Some of the completed projects are:

– Empowering Women in Rural India – Women Digital Literacy Programme (WDLP)

– E-Vidya: Innovative Project for Rural Women

Educational services

(B) EDUCATIONAL TRANSACTION SERVICES

Ongoing Educational Transaction Services are:

– National Institute of Open Schooling

– NIELIT Transaction Services

– English for ‘Aam Aadmi’

– Basic Computer Course

– Online Cricket Coaching

(C) FINANCIAL LITERACY

Financial literacy is about empowering and educating people so that they are knowledgeable about finance in a way that is relevant to their lives. Investor Awareness Programme

Some of the projects are:

– Financial Literacy Programme for Rural Adults

– Investor Awareness Programme – Pilot Project

We have trained more than 1,00,000 rural beneficiaries last year.

UIDAI

Health Care Services

Healthcare

• Over 4,500 CSCs are delivering health care services.

• CSC SPV caters to the need for affordable health services for the low income rural population. This is done by the use of the available robust IT technologies and services available under Common Service Centres.

• Services through CSCs include Telemedicine, Tele-ophthalmology, Tele-homeopathy, Diagnostic services, Awareness building of the rural population and more.

• One of the prominent rural services in the area of health sector is providing consultation through telemedicine services, whose ICT requirement is fully mapped with the centres. Telemedicine makes it possible to connect health specialists from one end of the world, to patients in the remotest corners - anywhere and anytime. The CSCs are using telemedicine to provide expert health services to millions of Indians in the remotest parts of the country.

UIDAI

Jeevan Praman Certificate

JEEVAN PRAMAN CERTIFICATE THROUGH CSC

• This is the most recent service launched through CSCs across the country. This is a computer generated electronic life certificate for pensioner. Jeevan Pramaan Certificate is produced for individual pensioner using the customer’s biometric credentials.

• These digital Life certificates can be procured through various Jeevan Pramaan Centres, or by using application on any PC/mobile/tablet. So far, since the launch on Nov 10, 2014, more than 150 Jeevan Pramaan Certificates have been issued.

UIDAI

Business To Customer Services (B2C)

E-Commerce Services

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List of Services

Mobile Recharge

DTH Recharge

Dish TV E-charge

Data Card Recharge

My Bus ticket Booking

Bill Payments

Entertainment

E- Learning

CSCs in Tamil Nadu

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CSC Roll-out States

No Category Commissioned Registered on CSC Live

1 SREI CSCs 1099 871

2 3i VLEs and Internet Centres 615 372

3 PACCS 1109 431

4 TACTV 12 10

5 TN Housing Societies 10 0

Total 2845 1684

Services being provided

• Banking

• Telemedicine

• Insurance

• IT Mass Literacy

UIDAI Thank You