Neil Fowler16 Westray Close

BasingstokeHampshireRG21 4HY

Email: fowlerfamily2013@hotmail.co.ukTelephone: 07872 562 040 / 07802 841 513

August 2016 – Present

O2 Telefonica Limited – Sales Advisor (Christmas Temp)

Customer focused-Excellent people management skills with the ability to coach others-Enthusiasm and drive-Knowledge and use of Key Performance Indicators-Honesty and integrity-Drive for results-A hands-on approach and be prepared to lead by example-An ability to work in a fast-paced environment whilst maintaining standards -Deliver exceptional customer service and help to build customer loyalty to the brand-Help to drive sales through delivery of strong product knowledge-Maintain high presentation standards within the store at all time-Work to key performance indicators alongside your team-Act as a brand ambassador, resulting a positive brand experience for the customer at all times- Achieve and surpass individual and team targets.

Maplin Basingstoke – Sales Assistant / Customer CareFeb 2016 – August 2016

-Customer focused-Excellent people management skills with the ability to coach others-Enthusiasm and drive-Knowledge and use of Key Performance Indicators-Honesty and integrity-Drive for results-A hands-on approach and be prepared to lead by example-An ability to work in a fast-paced environment whilst maintaining standards -Deliver exceptional customer service and help to build customer loyalty to the brand-Help to drive sales through delivery of strong product knowledge-Maintain high presentation standards within the store at all time-Work to key performance indicators alongside your team-Act as a brand ambassador, resulting a positive brand experience for the customer at all times- Achieve and surpass individual and team targets. 

Menkind Basingstoke Nov 2014 – December 2015

I am currently working for Menkind store in Festival Place my work consists of customer service, cash handling, replenishing, re-merchandising and demoing.I work to KPI's everyday and have to hit targets.

3D Recruitment- Mansell HomesFeb 2014- Oct 2014

I am currently working as a skilled labourer for a housing development in Amesbury

My duties involve,

Painting & decorating Carpentry Plastering Labouring

I also assist Management with any adhoc duties, as requested.

Abacus Employment- Recruitment AgencyDec 2013 – Feb 2014

I was employed by Abacus Recruitment on a few occasions as a temporary worker, my roles included;

Drivers Mate Warehouse Operative Picking & Packing

Cash and Cheque Express – Customer Service Representative.June 2013 – |Dec 2013

My duties in this role, involved buying and selling Merchandise, some of the items that I was buying and selling were Mobile Phones, Laptops, Tablets, Musical instruments, Computer consoles and Gold and Jewellery.

Cash Handling was involve, also testing out Merchandise before agreeing to purchase.

I re merchandised the store would assist management in cashing up at the end of a shift.

At least once a week I travelled to Aldershot to cover staff days off and holidays, and on more than one occasion I undertook a Supervisory/Management position.

ALDI Superstore – Baguley . Retail Assistant. September 2012 –January 2013,

I was working for Aldi Superstore, this employment was started through an agency. My main duties include face to face Customer Service with the Customers, answering telephone enquiries when needed, working on the check out and cash handling; unpacking, re shelving/replenishing stock, and making sure the shop floor is organised,

B&M Home store Baguley Dept. ManagerMay 2010- sept 2012

I was employed as a back door and floor manager my duties would consist of managing all deliveries and running a team of 10 to work on putting stock out to selling to customers I had to sort out rotas, customer inquiries and working night shifts to get the warehouse sorted and up to date

Tesco Express PLC September 2009 to March 2010

As a step up to Duty Manager my main duties within this company were Cash Handling, Stock Control, opening and closing of the store, dealing with customers quickly professionally and efficiently. Managing a team of 10 members of staff.

Tesco Superstore – Basingstoke  During the time working for Tesco I was employed in a range of different positions throughout my duration.  Firstly I was responsible for collecting shopping trolleys from around/outside the store, the I was promoted to Team Leader on the produce section, to manage a team of 5, and dealing with fresh deliveries and stock control, and from this position I was then promoted to Back Door Support Manager where I managed all aspects of deliveries for the store, sorting through the stock for different departments within the store and ensuring the back yard area was clean and tidy.   

Robert Dyas December 2002 – January 2005

Shortly after leaving school I was employed by Robert Dyers as a Shop Assistant, dealing with cash handling, serving customers and stock control.  Professional Qualifications I have gained a CSCS card and Big Wheeler Certification for Banking, also Oxford Safety System Certificate.

Education

John Hunt of Everest 1998 – 2003 Maths C Science B BIS B English C Geography C Graphics and Design B Pottery B