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NEPTUNE ORIENT LINES LIMITEDSUSTAINABIILTY REPORT 2014
PurPOse Of rePOrtThis annual report shares the activities and performance of the NOL Group’s environmental, safety, security and social programmes with customers, employees, shareholders and communities at large. The reporting period is from 1 January to 31 December 2014. This report is available online at www.nol.com.sg.
CONteNtsLetter to Our Stakeholders 1
Corporate Profile 2
Promoting Responsible Business Practices 4
Fostering a Safe and Healthy Workplace 5
Securing Supply Chains 10
Protecting the Environment 14
Supporting Communities 22
Letter to our StakehoLderS
We live in an age in which sustainable development has become
an integral part of conducting business. This is also true of the
NOL Group. Against a backdrop of tough operating conditions
in 2014, our team has continued our commitment to corporate
sustainability.
Focusing on responsible business practices, supply chain
security, safety and health, we implemented measures and
initiatives that help us maintain ethical business conduct,
safeguard our assets and operations, as well as enhance employee
well-being both on board our vessels and within the corporate
environment.
Through continual engagements with key stakeholders, NOL
articulated our accountability to our employees, customers and
regulators, learnt about new issues that required addressing and
collaborated to find the best solutions.
I am also delighted to report that NOL’s liner business further
reduced its carbon footprint in 2014, cutting its carbon dioxide
emissions by 40.4% from the 2009 level.
This environmental performance is attributable to
improvements we have made in operational efficiency, voyage
optimisation and technical developments, as well as the injection
of fuel-efficient and environmentally-friendly tonnage into our
global fleet.
In an era of economic and geopolitical uncertainty,
the Group will carry on taking a proactive stance in driving
corporate sustainability, for the good of people, environment,
and business. By preparing for the future, we look to improving
our competitiveness and ensuring that our company will thrive
in the long term.
NG Yat ChuNGGroup President and CEO
Neptune Orient Lines Limited Sustainability Report 2014 1
COrPOrate PrOfiLe (as at end June 2015)
Core Business
Offices in
countries45
More than
employees7,500
Europe & Middle East
30 - 39 Southeast Asia 50 & above
By gender
eMPLOYee distriButiON (excluding seafarers)By geography
Male Greater China Asia Pacific – others
Female Americas
By age 40 - 49 29 & below
14% 15%
14%
21%
35%
24% 30%
27%
47%
53%20%
Covering all aspects of global cargo container transportation, the NOL Group's business offerings are delivered through APL. APL combines high-quality intermodal operations with the latest information technology to offer 80 weekly services at more than 150 ports worldwide.
aPL GLOBaL serViCe NetWOrk aCrOss MaJOr trade LaNes
North America
South America
Australia
Africa
AsiaEurope
Intra-Asia
Trans-Atlantic
Trans-Pacific Latin-AmericaOceania
Asia-Europe
Intra-Europe
Europe
Asia
Australia
Asia
U.S.
Latin America
Europe U.S.
Asia
U.S.
2 Neptune Orient Lines Limited Sustainability Report 2014
fiNaNCiaL PerfOrMaNCe
GrOuP COst saViNGs 2014Breakdown of major cost categories
us$430M
21%
77%2%
Terminals, Land Operations, Equipment
Bunker & Network- related
Others
GrOuP COst saViNGs (US$M)
2014
2013
2012
430
470
504
2014
2013
2012
GrOuP VOLuMes Carried (‘000 FEUs)
2,911 FEUs
3,015 FEUs
3,088 FEUs
reVeNue(US$M)
2010 2011 2012 2013 2014
9,422 9,211 8,8319,512 8,617
Net asset VaLue Per share1
(US$)
2010 2011 2012 2013 2014
0.98 0.83 0.80 0.67
1.25
Net (LOss)/PrOfit1
(US$M)
(474) (412) (76) (260)
2010 2011 2012 2013 2014
461
1 2011 and 2012 figures have been restated for comparative purposes due to retrospective application of Amendments to FRS 19: Employee Benefits (Revised), which is effective from financial year 2013.
2 With effect from 2013, in addition to interest expense, the definition of Core EBIT has changed to exclude other finance expense and income. Core EBIT from 2010 to 2012 have been restated accordingly.
returN ON eQuitY1
(%)
(16) (18) (4) (14)
2010 2011 2012 2013 2014
16
COre eBit1,2
(US$M)
(355) (183) (167) (76)
2010 2011 2012 2013 2014
578
BasiC (LOss) /earNiNGs Per share1
(US¢)
(18.38) (15.98) (2.95) (10.05)
2010 2011 2012 2013 2014
17.88
Neptune Orient Lines Limited Sustainability Report 2014 3
PrOMOtiNG resPONsiBLe BusiNess PraCtiCes
Integrity and respect underpin the NOL
Group’s interactions with its stakeholders.
The Group believes ethical interactions
with shareholders, customers, suppliers,
business partners and among employees
must always be upheld. Employees at
all levels are expected to contribute
towards providing a safe and healthy work
environment.
As the Group navigates through a
difficult business environment, it remains
committed to a corporate culture of
compliance. Achieving high standards of
ethics, integrity and business practices in
accordance with all applicable laws is the
responsibility of every employee.
COrPOrate COde Of CONduCtNOL’s Corporate Code of Conduct covers
property, people and conduct, and finance.
The Code is available on the NOL website at:
http://www.nol.com.sg/wps/portal/nol/gcoc.
Employees are required to uphold the
Group’s standards of ethics and integrity in
all their business activities and interactions.
Access to the Corporate Code of Conduct
is readily available in 3 languages –
English, Simplified Chinese and Spanish.
Acknowledgment of compliance is required
every year.
ethiCs COMPLiaNCeThe Ethics Committee, which comprises
senior executives of the NOL Group,
oversees the development, adoption and
compliance with the Company’s ethical
framework, policies and procedures. The
Committee also designs the framework
to investigate ethics matters, and
recommends disciplinary actions.
An ethics hotline, managed by an
independent third party provider, is
accessible to NOL Group employees round
the clock. Any ethics concern or incident
may be reported through the hotline,
which complements other available
channels for reporting ethics matters,
including the Group President and Chief
Executive Officer, or the Chairman of the
Audit Committee of the NOL Board. An
online tool is used by the Group to track
and monitor reported incidents or concerns
for informed decisions to be made in areas
of ethics compliance.
VeNdOr COde Of CONduCtVendors and suppliers to the NOL Group
are also expected to conduct their
business activities in full compliance
with applicable laws of the country and
location of their operations as well as
international regulations. NOL’s Vendor
Code of Conduct articulates legal, ethical
and moral standards expected of its
vendors and external partners.
In 2014, the Group enhanced the
contractual compliance clause to be
included in all new and renewal contracts.
The clause places a greater responsibility
on vendors for compliance with specific
consequences for breach.
The Group’s Vendor Code of Conduct
is available on http://www.nol.com.sg/
wps/portal/nol/vcoc in English, Simplified
Chinese and Spanish.
PrOCureMeNt PraCtiCesGlobal sourcing, purchase of equipment
and fuel as well as managing the
expenditure for vessel and land
operations are important factors towards
business competitiveness and meeting
customer expectations.
The Group strives to implement
procurement best practices and achieve
cost leadership in the industry. It regularly
evaluates suppliers and contracts, and
reviews purchasing processes on bunkers,
equipment, terminals, vessel spares,
vessel slot costs and land. Vendors are
appraised on an ongoing basis to ensure
compliance towards company practices.
The regular vendor audits also track their
operations in relation to health, safety and
the environment.
Through effective vendor and contract
management, NOL continues to establish
and maintain long-term relationships with
reliable, ethical and strategic vendors, who
are capable of delivering the products
and services which the Group requires to
conduct its business.
Ensuring high standards of corporate governance and transparency is vital to achieving sustainability at NOL.
4 Neptune Orient Lines Limited Sustainability Report 2014
fOsteriNG a safe aNd heaLthY WOrkPLaCe
The NOL Group is committed to fostering
a safe work place and maintaining strict
standards with the highest priority given
to ensuring safety.
The Group’s businesses, APL and APL
Logistics*, maintain strict operational
standards to prevent accidents and injuries.
Policies and programmes are also in place
to maintain and enhance the physical and
mental well-being of their employees.
safetY at aPLAPL advocates “Safety First” on board all
its vessels and at the terminals that
it operates. Its safety practices are in
accordance with international and local
regulations; as well as safety codes and
conventions including:
a) International Convention for the
Safety of Life at Sea (SOLAS);
b) International Convention on Standards
of Training, Certif ication and
Watchkeeping for Seafarers (STCW);
c) International Convention for the
Prevention of Pollution from Ships
(MARPOL);
d) Maritime Labour Convention (MLC); and
e) Pacific Coast Marine Safety Code
(PCMSC).
Contingency planning and preparedness
Contingency planning is a core activity at
APL. Through its Safety and Environmental
Management System (SEMS), APL enables
its shore-based and shipboard personnel
to swiftly respond to an emergency and its
potential environmental impact.
APL outlines the management of
human resources, coordination and
communications procedures, and a range
of technical and logistical responses in its
Vessel Emergency Manual. They would
be applied on board every APL ship and
by key shore-based personnel during
an emergency.
Each year, APL would involve ship and
shore-based personnel in training and
drills to ensure preparedness and that
their responses are in accordance with the
SEMS. SEMS is certified by the American
Bureau of Shipping. APL regularly reviews
and improves on the SEMS so that safety is
not compromised and SEMS stays relevant
in the evolving environment.
Effective bridge management
Notwithstanding that its ships are built
safe by design and equipped with
technologically-advanced equipment,
APL recorded seven consecutive years of zero fatality since 2008
APL average vessel Lost Time Injury Frequency improved 56.7%
APL vessels recorded zero Port State Control detention in 2014
* NOL divested APL Logistics on 29 May 2015
Staying alert and wearing protective gear at all times are a given at all APL terminals.
Neptune Orient Lines Limited Sustainability Report 2014 5
APL practises stringent bridge management
on board its vessels.
Bridge Team Management (BTM) is
an essential component of APL’s Safety at
Sea initiative that emphasises on sound
navigational procedures and policies.
Through effective BTM, APL ensures that
its Masters and Deck Officers are adept in
anticipating and responding to potential
issues through their respective roles.
The key elements of BTM include:
• Having a detailed passage plan and
maintaining it throughout the ship’s
course;
• Having contingency plans for high
risk areas;
• Recognisingsafetythreatsandtaking
actions to mitigate or avoid them; and
• Communicatingeffectivelythroughout
all types of situations.
BTM training is mandatory for all Deck
Officers. Annual audits are also conducted
to ensure adherence of safety protocols.
In 2014, APL audited seven vessels during
port arrivals, departures and passages.
Through the audit reports, APL checks and
improves on its practices to ensure all its
ships and crew members return safely to
the ports.
Behaviour-Based Safety
APL’s Behaviour-Based Safety (BBS)
programme engages employees in taking
personal responsibility for safety, and
promotes feedback from workplace
observations. Employees also get to
analyse risks by severity and probability, as
well as mitigate the risks with appropriate
control measures.
Every month, APL’s Vessel Safety
Committee on APL ships meets with
the shipboard staff on updates and
issues concerning safety. To encourage
more active participation, topical safety
discussions have been organised from
time-to-time. The ultimate purpose is
for safety precautions to become an
intuitive part of daily operations for
all employees.
Reinforcing safety culture through
training
APL ensures that its personnel are
equipped with not only the most advanced
technical knowledge but also adopt the
right attitude in safety management. As
such, training is important in fostering a
safety culture at APL.
Through its Safety Mentoring
programme, senior Masters are deployed
on board as mentors to conduct workshops
and safety-related training during voyages.
These selected senior Masters undergo
training by professionals who train them
to observe and study the minds and
behaviours of shipboard staff, as well as
communications skills to provide effective
and constructive feedback for corrective
actions or areas of improvement.
APL also runs a Personnel Safety and
Health Training programme that covers
the proper use of equipment such as
high voltage equipment and first-aid
devices including the automatic external
defibrillators that are used to treat sudden
cardiac arrest.
With increased vessel size and
complexity, more collaboration among
the teams on board is necessary to
ensure safe and efficient ship operation.
As such, APL enforces protocols in
Bridge Resource Management, Engine
fOsteriNG a safe aNd heaLthY WOrkPLaCe
6 Neptune Orient Lines Limited Sustainability Report 2014
Resource Management and Marine
Resource Management to enable a
better appreciation of the different
functions of the larger vessels among
shipboard officers.
Proper hazardous materials management
APL also ships hazardous cargo such
as f lammable gases, corrosive and
spontaneous combustibles amongst
others. As it conducts its business, APL
ensures that these products are shipped
in accordance with the International
Maritime Organization’s mandatory
International Maritime Dangerous Goods
Code and all other relevant national and
local regulations governing international
shipping and intermodal transport.
APL exercises extreme care and
follows strict procedures to ensure the
safe shipments of these products.
Meanwhile it plays a responsible role in
helping its customers understand and
comply with the numerous requirements
and regulations governing the
transportation of dangerous and hazardous
cargo through its Hazardous Materials
Response Center.
Promoting safety through collaborations
In 2014, APL launched a Safety Culture Survey
to review the safety needs of its employees,
as well as identify potential room for
improvement. The three-month survey was
conducted jointly with the American Bureau
of Shipping and Lamar University, USA, and
involved more than 1,000 ship and shore
staff. Survey findings – including areas where
APL excelled, and where enhancements can
be made – were analysed to strengthen
policies and devise new strategies to ensure
shipboard safety.
APL remained supportive of all industry
efforts that promote safety. APL continued
to actively collaborate with the relevant
authorities and agencies to strengthen
overall maritime safety. In particular, APL
has worked closely with the Singapore
Maritime and Port Authority and Singapore
Shipping Association to enhance port
safety as well as navigational safety in the
Straits of Malacca and Singapore.
Safety through innovation
APL continues to invest in technology to
enhance safety. Leveraging innovation,
APL deployed laser rangefinders on all
A deck officer uses a laser rangefinder to aid tight vessel maneuvering to ensure the ship berths safely.
its vessels in 2014. The laser rangefinder
provides the teams on the bridge and
mooring station accurate measurement
of the distance and clearance during tight
vessel maneuvering.
Monitoring and analysing performance
APL uses a comprehensive incident
reporting system to monitor and measure
safety and environmental performance. It
tracks Key Performance Indicators such as
Lost Time Injury (LTI) frequency, incidents
and near misses, audit findings, inspection
deficiencies, and port state interventions.
Incidents and near misses are
investigated to determine the root causes
and to take appropriate corrective and
preventive actions. Any lessons to be
learned are extracted and communicated
to the fleet. This system enables setting of
performance targets that drive continuous
improvement. Illnesses aboard ships
are also monitored by the fleet’s Safety
Department.
Vessel safety
Through rigorous application of preventive
and corrective measures, APL has been
Neptune Orient Lines Limited Sustainability Report 2014 7
recording reduced lost work days from
injuries sustained on the job.
APL recorded seven consecutive years
of zero fatality since 2008. In 2014, APL’s
average vessel Lost Time Injury Frequency
(LTIF) was 0.84 incidents per million man
hours, an improvement of 56.7% compared
to 2013.
The APL fleet also recorded zero Port
State Control detention and no major
accident in 2014.
Terminal safety
APL owns and operates five terminals,
all of which meet applicable national
regulations for port safety.
APL’s Kaohsiung terminal in Taiwan
holds dual certification from the Taiwan
Occupational Safety & Health Management
System and Occupational Health & Safety
Assessment System (OHSAS) 18001:2007.
The terminal recorded six injuries in
2014. Of these, two were involved in traffic
incidents when commuting to and from
work. The other four were being hit or cut
by objects while at work.
The injured parties received medical
treatments and fully recuperated before
resuming to their work. The incidents
were investigated and standard operating
procedures were modified to prevent
recurrence. Training was also conducted
for terminal employees to reinforce their
fOsteriNG a safe aNd heaLthY WOrkPLaCe
safety awareness. In the U.S., LTIF at APL’s
Dutch Harbour and Los Angeles terminals
decreased from 7.2 in 2012 to 5.0 in 2014. This
was a result of concerted efforts in addressing
the safety risks that were prioritised to
be addressed .
In Japan, as a result of the terminals’
stringent safety practices, no lost time
injury have been reported in the past
five years.
Rendering assistance to distressed
victims at sea
APL has been a long standing supporter of
the Automated Mutual Assistance Vessel
Rescue System (AMVER). The AMVER system
is a computer-based voluntary global
ship reporting system used worldwide by
search and rescue authorities to arrange
for assistance to persons in distress at sea.
Sponsored by the United States Coast
Guard, the AMVER system manages a
database of vessel information, sail plans
and location reports from participating ship
owners to identify the best suited ship or
ships to respond to a distress situation.
APL vessels have been commended
annually for their readiness to send
position reports and divert their sail plans
to assist those in distress if needed. The
acknowledgement further underlines
APL’s commitment to safety at sea.
* NOL divested APL Logistics on 29 May 2015
aPL VesseL LOst tiMe iNJurY freQueNCY (PER ONE MILLION MAN-HOURS)
4
2
3
1
2014
0.84
2013
1.94
2012
2.30
2011
3.19
0
8 Neptune Orient Lines Limited Sustainability Report 2014
safetY at aPL LOGistiCs*At APL Logistics*, data is used to prioritise
and drive safety programmes. Each month,
statistics are drawn with the purpose of
analysing the frequency and severity of
safety incidents by location and cause.
This is followed by a Pareto analysis, which
identifies the top causes for the majority
of the incidents, and thus the area APL
Logistics* need to focus on to determine
the most effective solutions. This may take
the form of custom training, management
intervention, site reviews or work
re-engineering. Implementation is then
scheduled, drawing on both internal and
external resources.
Once solutions are implemented,
tracking continues in order to determine
progress. As the areas of concern fall from
the Pareto analysis, new locations and
causes rise to the top. The improvement
cycle continues in this manner indefinitely.
In addition, monthly topical safety
meetings are conducted by frontline
supervisors to reinforce the message
that the frontline has ownership of their
own safety. Frontline supervisors are also
encouraged to form their own teams to
tackle localised safety concerns, and this
has proven to be very successful.
As a result of the company’s relentless
focus on safety, its Occupational Safety &
Health Administration (OSHA) frequency
aPL LOGistiCs* Osha freQueNCY(NORTH AMERICA)
2.0
1.0
1.5
0.5
2014
1.5
2013
1.4
2012
1.7
0
* NOL divested APL Logistics on 29 May 2015
Annual checks in NOL headquarters in Singapore help employees monitor their general health.
rating in North America continued to
outperform the national average recorded
by the U.S. Bureau of Labor Statistics.
eMPLOYee WeLLNessAcross the NOL Group, employee wellness
programmes are implemented to foster
healthy lifestyle choices, with the aim to
reduce health risk factors and maintain a
productive and active workforce.
In 2014, NOL received the biennial
Singapore Health Award (Gold) from the
Singapore Health Promotion Board for its
efforts in keeping employees healthy. These
include regular lunchtime health talks,
leisure activities and health screenings at
the NOL headquarters.
All APL vessels comply with the
Maritime Labour Convention, which sets
requirements for crew welfare and living
standard on board vessels. Recreational
facilities are also provided to support a
healthy work life balance.
In addition, the vessels are equipped
with WIFI and broadband internet access
for crew members to stay in touch with
their family members and friends. Also, with
Voice Over Internet Protocol technology,
the crew can make phone calls at affordable
rates while at sea and when off duty. These
are but some of APL’s efforts to take care
of its crew and their physical and mental
well-being while at sea.
Neptune Orient Lines Limited Sustainability Report 2014 9
seCuriNG suPPLY ChaiNs
The NOL Group is committed to upholding
the integrity of its global supply chain.
In view of the ever-evolving regulatory
developments, risks and threats, the
Group continually reviews its security
procedures and protocols to ensure it
responds promptly to any change in
regulatory requirements, or maritime
and supply chain security threats.
In particular, its container shipping
business, APL, is dedicated to supporting
pioneering initiatives and technologies
designed to advance security in the
supply chain.
GLOBaL suPPLY ChaiN seCuritY iNitiatiVesGovernments around the world have
implemented a wide range of supply
chain security initiatives to improve
maritime and intermodal cargo and
operator protection.
Ensuring that the best practices
are adopted, APL and APL Logistics*
have implemented security practices
according to the guidelines of the U.S.
Customs-Trade Partnership Against
Terrorism; Singapore Customs Secure
Trade Partnership and European Union
Authorised Economic Operator.
Through voluntary participation in
these programmes, these businesses
have benefitted from trade facilitation,
including access to customs simplification
and greater market competitiveness.
Customs-Trade Partnership Against
Terrorism (C-TPAT)
The C-TPAT is a joint programme between
the U.S. Customs and Border Protection
(CBP) and a range of global trade
stakeholders. The programme is designed
to provide maximum protection for global
supply chains and enhance U.S. border
security through close cooperation
between the CBP and businesses involved
in import handling and shipment.
APL and its stevedoring services
provider, Eagle Marine Services, as well
as APL Logistics*, have been certified
members of C-TPAT since 2003, and were
successfully re-validated in 2013. They
also provide support where possible
to help their customers in the industry to
revalidate their C-TPAT status.
Secure Trade Partnership (STP)
The STP programme, administered by
Singapore Customs, provides a framework
to guide supply chain stakeholders in
* NOL divested APL Logistics on 29 May 2015
APL won the inaugural Rear Admiral Richard E. Bennis Award for excellence in maritime security
NOL established a Security Operations Centre to proactively address cybersecurity threats
10 Neptune Orient Lines Limited Sustainability Report 2014
An operations supervisor inspecting reefer containers to make sure they are in optimum condition to ship fresh produce safely and securely.
developing, implementing, and improving
their supply chain security measures and
practices. An enhanced version of STP,
called STP Plus, stipulates more robust
security criteria.
APL has been STP and STP Plus certified
since 2007 and 2009 respectively.
European Union Authorised Economic
Operator
The European Commission (EC) granted
the Authorised Economic Operator (AEO)
status to APL and APL Logistics* in 2009
in recognition of the companies’ reliable
operations and security measures that
comply with customs regulations within
the European Union.
Specifically, the EC is satisfied that
APL and APL Logistics* have carried out
thorough risk assessments in relation to
their businesses in the region, and taken
steps to mitigate the risks identified
through internal procedures and
appropriate control measures.
iNterNatiONaL shiP aNd POrt faCiLitY seCuritY (isPs) The ISPS code is a set of mandatory and
recommended measures developed by
the International Maritime Organization to
enhance security for ships and port facilities
involved in international trade.
In compliance with the ISPS, APL has
developed and implemented security plans
based on threat assessments, as well as
appointed security officers for the company
and all its ships and marine terminals.
eNsuriNG CarGO seCuritYIn compliance with the U.S. Customs
and Border Protection (CBP)’s “10+2”
programme, APL provides advance
information on its cargo shipment bound
for the U.S. 24 hours prior to loading.
APL also adheres to the 24-hour advance
manifest rules in other countries, including
Canada, China, Europe, Japan and Mexico.
APL maintains that container integrity
must be sustained to protect against the
introduction of unauthorised material and/
or persons. Adhering to ISO 17712:2013,
APL complies with the U.S. mandate that
requires all maritime cargo containers
destined for the United States be secured
with a high-security ISO compliant seal.
All laden containers taken into APL’s
custody must be secured with seals that
meet or exceed ISO 17712 high security
seal standards. Additionally, APL also
advises customers who are moving high
* NOL divested APL Logistics on 29 May 2015
value and/or sensitive cargo to adopt
an added level of security by using an
indicative (non-keyed) theft deterrent
barrier seal.
seCuritY eXerCises aNd traiNiNGEvery NOL employee plays a crucial role
in the Group’s security efforts. As such,
all of them undergo a mandatory general
security awareness session on basic supply
chain security processes and procedures
on a global e-learning platform. Security
information is updated regularly to keep
employees abreast of the most recent and
relevant security issues and regulations.
In addition, as part of NOL Group’s
continuing efforts to review and enhance
port and vessel security, APL conducts
annual maritime security exercises
involving its security personnel, law
enforcement agencies and other relevant
stakeholders. In 2014, exercises were held
at its terminals in Los Angeles and Dutch
Harbour in the U.S., Kaohsiung in Taiwan,
as well as Yokohama and Kobe in Japan.
Its Singapore-flagged and U.S.-flagged
ships also carried out separate exercises
in accordance with the requirements of
the ISPS and the Maritime Transportation
Security Act.
Neptune Orient Lines Limited Sustainability Report 2014 11
In July 2014, APL and one of its
vessels participated in a joint exercise
conducted by the Republic of Singapore
Navy’s Information Fusion Centre (IFC) to
strengthen the security in the Singapore
and Malacca Straits. Managed by the
Republic of Singapore Navy, the IFC is
a regional Maritime Security (MARSEC)
information-sharing centre. IFC facilitates
information-sharing and collaboration
between partners to enhance maritime
security, as well as timely and effective
responses from partner countries for
MARSEC incidents.
aNti-PiraCY MeasuresPiracy poses a serious threat to the safety
of seafarers, and the integrity of global
supply chains. By adopting industry-led
Best Management Practices (BMP), APL
vessels have geared up a robust defence
against piracy.
BMP involves carrying out risk
assessments, building and maintaining
communication channels with the naval
authorities, implementing self-protective
measures, as well as increasing vigilance
and piracy response through training
and drills. Additionally, APL regularly
reviews and updates these practices to
be prepared for different piracy situations.
iNdustrY PartiCiPatiONTo ensure the relevance of its security
practices and measures, APL actively
engages maritime stakeholder groups
on government legislation, initiatives
and issues af fecting the maritime
transportation industry. The groups
include:
• World Shipping Council’s Security
Advisory Committee;
• BIMCO (Baltic and International
Maritime Council) Maritime Security
Committee;
• Singapore Shipping Association’s
Maritime Security Subcommittee;
• U.S. Department of State Overseas
Security Advisory Council; and
• U.S. Coast Guard’s Area Maritime
Security Advisory Committee.
reCOGNitiONFor its commitment to security, APL
received the inaugural 2013-2014 Rear
Admiral Richard E. Bennis Award for
Excellence in Maritime Security. Conferred
by the United States Coast Guard, this
seCuriNG suPPLY ChaiNs
biannual award recognises APL for its
strong commitment to U.S. security
and the marine transportation system,
particularly its outstanding contributions
b eyond Marit ime Transp or tat ion
Security Act requirements, such as APL’s
participation in supply chain security
programmes: C-TPAT, Singapore’s STP
Plus and EU AEO.
iNfOrMatiON seCuritYNOL is committed to respecting personal
data privacy, safeguarding confidential
information and ensuring the security of
data within its custody and control. The
Group’s information security programme
is modelled after the ISO 27001 standard,
which provides requirements for an
information security management system
(ISMS) – a systematic approach involving
people, processes and IT systems to manage
sensitive company information so that it
remains secure.
To safeguard information and processes
concerning the Group’s assets, stakeholders
and vital businesses, all personnel with access
to NOL computer systems and facilities –
from employees, commercial agents to
external contractors – must comply with
12 Neptune Orient Lines Limited Sustainability Report 2014
Deck officers are on watchkeeping round-the-clock for potential hazards and threats.
the Group’s information security policies.
Regular internal audits are also conducted
to ensure compliance with established
policies and standards.
Upholding the Global Privacy Policy
Every NOL employee is required to exercise
care in handling data in accordance with
the Group’s Global Privacy Policy to ensure
the proper collection, use, retention and
distribution of confidential or sensitive data.
To further enhance the implementation of
data privacy compliance, a Personal Data
Protection Committee was formed in 2013
to oversee compliance with the Global
Privacy Policy.
All corporate entities within NOL are
also bound by the International Intra
Group Data Protection Agreement, which
requires them to ensure compliance
with the Global Privacy Policy and
European Union (EU) standards (for transfer
of personal data of EU citizens outside of
the EU) when migrating personal data
within the NOL group of companies.
Ensuring security in cyber space
Cybersecurity threats are ever-evolving
and need to be addressed with a proactive
approach. NOL achieves this through policy
enforcement, preventive measures as well
as regular assessment of the Group’s IT
security landscape to devise short-term
plans and long-term strategies to address
immediate and potential cybersecurity
threats.
In 2014, a Security Operations Center
was established to specifically handle
cybersecurity incidents and implement
processes to proactively address security
threats to the NOL group worldwide.
Plans are underway for NOL to further
adopt the Framework for Improving Critical
Infrastructure Cybersecurity in 2015.
Released by the U.S. National Institute of
Standards and Technology in February
2014, the framework consists of standards,
guidelines, and practices to promote the
protection of critical infrastructure to
manage cybersecurity-related risks.
Neptune Orient Lines Limited Sustainability Report 2014 13
PrOteCtiNG the eNVirONMeNt
The NOL Group is committed to protecting
the environment it operates in.
As a responsible corporate citizen,
the Group ensures compliance with all
applicable environmental regulations and
legal requirements.
Governed by its Environment Policy,
the company identifies and manages
environmental risks, evaluates its operations
continually to mitigate environmental
impact and implements pollution-
prevention measures.
NOL believes that every stakeholder
plays a role in protecting the environment.
Therefore, NOL and APL have continually
engaged in open dialogue with stakeholders
and encouraged a shared responsibility for
environmental excellence.
eNVirONMeNt POLiCYNOL has an Environment Policy that
commits the Group to sound environmental
stewardship in all of its activities.
Applicable to NOL’s worldwide
operations, the policy underlines the
Group’s commitment to:
• identif y, assess and manage
environmental risks;
• evaluate operations to mitigate
adverse impacts on the environment;
• implement pollution prevention
measures and processes;
• promote activities to conserve
resources and energy and to minimise
and recycle waste; and
• strive for environmental excellence
through continual improvement.
adheriNG tO iNterNatiONaL staNdardsThe NOL Group ensures that all its vessels
adhere to the International Convention
for the Prevention of Pollution from Ships
(MARPOL 73/78), the main international
convention covering prevention of
marine pollution from ship operations or
accidents. The Group also closely follows
the guidelines and standards set by the
International Maritime Organization (IMO),
as well as Flag States and Port States.
Moreover, APL uses metrics tools
provided by ISO14001 to maintain an
effective Environmental Management
System (EMS). These tools enables APL
to measure and analyse the impact of its
business on the environment, in order to
identify and work on areas for improvement.
The scope ranges from lowering its carbon
footprint, using low sulphur fuel, to
adopting advanced systems.
APL reduced its fleet carbon dioxide emissions by 40.4% from the 2009 level
APL vessels operating in Emissions Control Areas comply with stricter sulphur content of just 0.1%
14 Neptune Orient Lines Limited Sustainability Report 2014
The NOL Group continuously improves on its operational efficiencies to mitigate the impact of its business on the environment.
reduCiNG CarBON fOOtPriNtIn 2014, APL successfully reduced its fleet
carbon dioxide emissions associated with
cargo transportation and handling by
40.4%, compared to its emissions level
in 2009.
The accomplishment was attributable
to improvements in operational efficiency,
voyage optimisation and technical
improvements, as well as the injection of
fuel-efficient and environmentally-friendly
tonnage into its global fleet.
APL’s annual corporate carbon
footprint was verified by third-party
classification society Lloyd’s Register
Group. Carbon dioxide emissions were
reported in accordance with ISO 14064-
1:2006.
Improving Energy Efficiency Design
Index
In 2014, the NOL Group received the
final 10 of 34 newbuildings that were
ordered as part of its vessel fleet renewal
programme.
Technologically-advanced, energy-
and fuel-efficient as well as cold-iron
capable, the newbuildings produce lower
carbon and criteria pollutant emissions
than previous designs. In fact, their Energy
Efficiency Design Index (EEDI) exceeds the
IMO’s requirements on EEDI for the same
type and size of ships.
The newbuildings have been certified
by the Singapore Maritime and Port
Authority (MPA) under its Green Ship
Programme. The programme recognises
Singapore-flagged vessels that adopt
energy-efficient ship designs to reduce
fuel consumption and carbon dioxide
emissions.
The certification qualifies the vessels
for financial incentives by the MPA,
aPL CO2 eMissiONs reduCtiON aGaiNst 2009 LeVeL (%)
50
40
20
30
10
2014
40.4
2012
21.9
2013
33.8
2011
14.3
2010
11.4
0
including a 50% reduction on the Initial
Registration Fees, as well as a 20% rebate
on Annual Tonnage Tax.
Improving vessel operations
APL has been implementing measures
to improve its ships’ environmental
performance. Amongst the approaches,
slow steaming – the reduction of vessel
speed to save on cost and fuel – has
been making the largest contribution
towards lowering its carbon footprint
per TEU. This is made possible by its
Neptune Orient Lines Limited Sustainability Report 2014 15
PrOteCtiNG the eNVirONMeNt
1
34
79
8
2
1 Rudder Performance: Full spade twisted rudder minimises cavitation and improves performance.
2 Cold Iron Capable: Capable of connecting
to shore power while at berth to reduce emissions.
3 Electronic Main Engine:
Electronic main engine optimises low load operation and reduces fuel oil consumption and emissions.
4 Ballast Water Treatment System:
Early adoption and installation of an approved ballast water treatment system to prevent the spread of invasive aquatic species.
5 Online Energy Efficiency Monitoring System:
Provides integrated data and remote telemetry with graphical analysis of fuel usage to aid optimisation.
6 Voyage Planning Tools:
Effective voyage planning and execution reduces fuel consumption and emissions.
7 Shielded Oil Tanks: Double-hulled fuel
oil tanks protect against oil pollution.
8 Hull Coating: Self-poishing, anti-
fouling paint reduces drag, fuel consumption and emissions.
9 Hull and Trim Optimisation:
Optimised hull form and trim reduces hull resistance and results in less fuel consumed for propulsion.
Green Passport: This voluntary certificate ensures safe and environmentally sound ship recycling by documenting all the hazardous materials used during construction and throughout the life of the vessel.
GreeN features Of a NeWBuiLdiNG
66
5
16 Neptune Orient Lines Limited Sustainability Report 2014
APL newbuildings are built with optimised hull form and trim, minimising carbon emissions.
advanced route optimisation systems,
which aid in planning the most
fuel efficient and on-time voyages.
APL also improves its vessel operations
through the following:
• Hullandpropellerpolishing;
• Applicationofenvironmentally-friendly
hull coatings;
• Weather routingand real timevessel
controls;
• Trimoptimisation;
• Optimisationofvesselutilisation;
• Optimisation of vessel load through
consolidation and alliances; and
• Electronicenginecontrols.
As a result of these measures, APL has
been recording a steady decline in fuel
consumption, which translates to lower
carbon emissions. APL will persist with
its efforts to identify solutions to further
improve its operation and fuel efficiency.
Calculating carbon footprint
To identify areas of improvement,
the Group measures and analyses data
collected from as many aspects of its
operations as possible.
APL’s carbon reduction initiative began
with a review conducted in 2010 on APL’s
corporate wide fuel consumption from
2009, covering any fossil fuel directly
purchased for and consumed by ships,
terminal cargo handling equipment, and
warehouse material handling equipment.
APL also provides carbon dioxide
emission numbers for cargo movement
over a particular trade lane upon customer
request. Calculated using the Clean Cargo
Working Group (CCWG) methodology,
customers can use these numbers to
determine the most environmentally
friendly way of moving their shipments,
and make environmentally-responsible
choices.
Green terminal facilities
All APL-operated terminals world-wide
employ electric gantry cranes to load and
discharge cargo from vessels. This reduces
diesel emissions from cranes. Also, all
tractors used by APL since 1997 meet all
on-road emission specifications stipulated
by the U.S. Environmental Protection
Agency and the California Air Resources
Board (CARB), and exceed standards for
operation in terminals.
In Los Angeles, APL’s terminal was the
first in the U.S. to have a full-service on-
dock rail facility, which ensures a greater
service reliability and reduced carbon
emissions compared to trucking. It is
also installed with electric rail mounted
cranes for loading rail cars. There are eight
loading and nine storage rail tracks,
which hold the equivalent of nearly
three trains worth of cargo.
BuNker CONsuMPtiON Bunker Consumption (’millions MT) (LHS)
Bunker Consumption/FEU Volume (MT) (RHS)
’millionsMT MT
3.0 1.1
2.4 1.0
1.8 0.9
1.2 0.8
0.6 0.7
0 0.6
0.81MT 0.78
MT
0.96MT
2012 2013 2014
Neptune Orient Lines Limited Sustainability Report 2014 17
Offering sustainable logistics solutions
Over at APL Logistics*, carbon calculators
have been developed to measure carbon
dioxide emissions in the warehouse, as well
as compare various modes of transport for
the most environmentally-friendly logistics
solutions to be made. This contributes
data to a carbon footprint dashboard
introduced by the company to measure
and manage its carbon footprint and that
of its customers.
APL Logistics’* primary focus is helping
its customers manage and ‘green’ their
supply chains. Through various innovative
products, services and diagnostic tools
developed for its customers, APL Logistics*
reduced more than 1.6 million tons in
carbon emissions from 2011 to 2014.
CuttiNG eXhaust Gas eMissiONsNOL recognises that fuel combustion
produces criteria pollutants in the exhaust
gas emissions – including nitrogen oxide,
sulphur oxide and particulate matter.
To mitigate the environmental
impact of exhaust gas emissions, the
Group adopts stringent processes, invests
in technology and infrastructure and
supports industry efforts to find solutions
to reduce such emissions.
Reducing sulphur oxide emissions
Ships trading in designated Emission
Control Areas (ECAs) are required to use
fuel oil on board with a sulphur content
of no more than 0.1% from 1 January 2015,
against a previous limit of 1%.
The stricter rules come into effect
under the International Convention for
the Prevention of Pollution form ships
(MARPOL) Annex VI (Regulations for the
Prevention of Air Pollution from Ships),
specifically under regulation 14, which
covers emissions of sulphur oxide and
particulate matter from ships.
To ensure compliance, APL modified
the tanks and pipelines on all its ECA-
calling vessels to facilitate fuel switch to
low-sulphur fuel when they enter the ECAs
of the Baltic Sea; North Sea; North America;
and United States Caribbean Sea.
Cutting nitrogen oxide emissions
APL has been participating in the Port
of Los Angeles Vessel Speed Reduction
programme, which seeks vessels to
voluntarily reduce their speeds to
12 knots as they approach or depart the
port, thereby reducing the vessels’
nitrogen oxide emissions.
* NOL divested APL Logistics on 29 May 2015
In 2014, all APL vessel calls at the Port
of Los Angeles achieved speed reduction
to 12 knots within 20 nautical miles of
the Point Fermin lighthouse at the port.
In fact, 84% of APL vessel calls saw speed
reduction to 12 knots beyond 20 nautical
miles to 40 nautical miles of the lighthouse.
Practising cold-ironing
Cold-ironing is the process of ships at
berth being connected to shore power
for electricity. During cold-ironing, vessels
shut down auxiliary engines that have
historically powered shipboard electrical
systems and switch to using shoreside
electrical power, reducing emissions from
burning fuel on the ship to keep the systems
running.
The state of California has mandated
cold-ironing for container ships while
berthed in its ports. From 2014, the
requirement is for the fleet’s total onboard
auxiliary engine power generation to be
reduced by at least 50% from the fleet’s
baseline power generation.
In preparation for the regulation, APL
retrofitted six container ships for cold-
ironing in 2014, while 28 of its newbuildings
came fully cold-iron capable.
PrOteCtiNG the eNVirONMeNt
18 Neptune Orient Lines Limited Sustainability Report 2014
APL has been cold-ironing its vessels’
engines while they berthed in the ports
of Los Angeles and Oakland since 2011,
before the regulation kicked-in. With its
vessels’ auxiliary diesel engines switched
off after berthing, emissions of nitrogen
oxide, sulphur dioxide, and particulate
matter are reduced.
To facilitate cold-ironing by the industry
in California, APL is also working with the
Pacific Merchant Shipping Association to
provide feedback and recommendations
for the at-berth regulations to CARB.
MiNiMisiNG eNVirONMeNtaL iMPaCtNOL is mindful that many aspects of a ship
can adversely affect the environment,
ranging from its construction material,
container performance, operational
discharge, to recycling process. It is
imperative to consider all possible
environmental impacts that a vessel
could create and implement preventive
or mitigative measures to ensure
sustainability.
Managing ballast water
Cargo carriers use a huge amount of water
for stability and maneuverability during
transit. Known as ballast water, it is often
taken on in the coastal waters in one region
after ships discharge waste water or unload
cargo, and discharged at the next port of
call, wherever more cargo is loaded.
While ballast water is essential for
safe and efficient shipping operations,
APL is mindful that ballast water discharge
can contain invasive species which when
transferred, may survive to establish
a reproductive population in the host
environment, out-competing native species
and multiplying into pest proportions.
Committed to protecting ocean
biodiversity, APL takes great care in
ensuring that its vessels do not introduce
such species at the various ports they call.
APL vessels actively perform mid-
ocean ballast water exchange. The
approach replaces most of the coastal
water with open ocean water, removing
most of the coastal organisms that were
originally entrained in the ballast tank.
Meanwhile, every new vessel of APL
is equipped with the latest ballast water
treatment technology, compliant with
the IMO Ballast Water Management
Convention.
APL recognises the importance
of supporting the global momentum
in tackling the ballast water issue and
developing solutions through strategic
partnerships. As a member of the Global
Industry Alliance for the GloBallast
Programme, a joint initiative of IMO,
United Nations Development Programme
and Global Environment Facility, APL joins
the cause to assist developing countries in
reducing marine bio-invasions.
Sustainable ship disposal practices
NOL studies industry best practices and
reviews sustainable ship-recycling practices
as part of its ongoing sustainability efforts.
For end of life vessels, NOL only works
with a shortlist of buyers who hold ISO
certifications for safe handling and disposal
of hazardous materials. These buyers have a
track record of working with major carriers,
and have demonstrated best practices in
ship demolition.
All APL line-haul vessels have a Green
Passport, which documents the hazardous
materials used in construction of the
ships. The Passport accompanies the ships
throughout their operating lives and is
updated during equipment changes. Its
ultimate owner will then deliver the Green
Passport with the vessel to the recycling
facility to allow for proper processing of
A modular Alternative Marine Power box on an APL vessel connects shore-side power to the vessel when it berths at the ports of Los Angeles and Oakland.
Neptune Orient Lines Limited Sustainability Report 2014 19
the materials, in order to minimise any
unnecessary risks to the environment and
human health during the recycling process.
Regulating sewage discharge
With limited capacity in sewage storage in
holding tanks, proper planning is critical in
reducing the risk of sewage discharge into
the sea. Environmental impact resulting
from sewage discharge from ships include
the introduction of nutrients which cause
algal blooms and reduced oxygen levels,
threatening marine life. Potential health
risks for people who come into contact
with polluted water during recreational
activities or who consume contaminated
seafood can arise.
APL complies with MARPOL Annex IV
through its Safety Management System
that is audited by classification societies
for compliance. With its stringent controls,
quality management and training, APL has
eliminated the risk of incidental sewage
discharge and achieved its annual goal of
no accidental discharge in 2014.
Improving container performance
APL requires all its container floorboard
suppliers to be accredited by the Forest
Stewardship Council and to use only
renewable sources of wood supplies. In
addition, new containers use water-based
sealants that does not contain any volatile
organic compounds, as well as eco-friendly
water-based paint which does not release
harmful vapours during the drying process.
To maintain refrigerated cargo at the
necessary temperature, APL has 2,248
electrical plugs in all of its container
yards on the U.S. West Coast. This results
in carbon reduction and a corresponding
reduction in generator fuel, compared to
when diesel generators were used in port
to supply power to the refrigerated
containers.
eNGaGiNG stakehOLdersCommunication, education and
involvement are key to gaining the
understanding, support and participation
of our stakeholders on our journey
towards environmental sustainability.
Providing information and training
The NOL Group keeps its employees
worldwide informe d on global
environmental issues and developments,
as well as the Group’s environmental
ef forts. This is done through its
sustainability reports, the intranet, and
other forms of internal communications.
On a regular basis, APL also conducts
environmental seminars for the relevant
departments and functions of the liner
business. This practice is part of a systematic
series of outreach initiatives since 2009 to
engage employees on a more personal
level. By helping employees understand
the significance of its operational impact
on the environment, NOL hopes to
motivate them to proactively contribute to
the Group’s continuous efforts in ensuring
environmental sustainability.
APL also conducts mandatory practical
training for its crew members aboard
ships, covering a wide-array of subjects
that range from company policies and
procedures, flag state requirements,
Vessel General Permit inspections to
Hazardous Materials handling. There is
also a computer based training programme
aboard every vessel that all crew members
must complete.
sustaiNiNG PartNershiPsIn this multi-stakeholder environment,
it is impossible to achieve sustainability
alone. Forming partnerships with industry
groups allow all stakeholders to combine
their attributes and efforts in order to
achieve more.
Clean Cargo Working Group (CCWG)
CCWG is a global business-to-business
initiative dedicated to environmental
performance improvement through
PrOteCtiNG the eNVirONMeNt
20 Neptune Orient Lines Limited Sustainability Report 2014
Self-polishing, anti-fouling paint are used to coat APL vessels to reduce drag, fuel consumption and harmful emissions.
measurement, evaluation and reporting
in maritime transportation management.
A member of the CCWG since 2004, APL
makes use of practical tools developed by
the group to measure, evaluate and report
the environmental impacts of its global
goods transportation. APL uses the tools
to track and benchmark its performance,
and report in a standard format to its
customers, who will then be able to
make informed decisions in choosing an
environmentally-responsible carrier. Today,
CCWG tools represent the industry standard
for measuring and reporting ocean carriers’
environmental performance on carbon
dioxide emissions.
CCWG is made up of about 40 member
companies, including top world liner fleet
operators and over a dozen global shippers.
As an elected member of the group’s
Steering Committee, APL helps to oversee
CCWG’s approach in driving improvements
in global goods transport, namely
performance measurement and reporting,
as well as promotion of environmentally
responsible practices.
Coalition for Responsible Transportation
(CRT)
APL has been a CRT member since 2011
and was elected to CRT’s Board of Directors
in 2012.
The CRT is a coalition of importers,
exporters, trucking companies, clean truck
manufacturers, and ocean carriers who have
gathered to facilitate the implementation
of practical and sustainable solutions to
reduce port truck pollution at U.S. ports.
CRT seeks to balance the environmental
needs of port communities with an efficient
flow of commerce.
North American Marine Environment
Protection Association (NAMEPA)
APL is a board member of NAMEPA
and supports its efforts in promoting
environmental awareness amongst the
wider public and school communities.
Through its activities, NAMEPA emphasises
on the importance of the world’s oceans
and the maritime industry’s role and actions
to preserve it.
Alaska Maritime Prevention and
Response Network (Network)
In 2014, APL became a board member of
the Network, a non-profit maritime
organisation that provides management
practices and capabilities exceeding
environmental regulations to vessels
operating in Alaska.
To ensure compliance with the U.S.
Coast Guard’s requirements and U.S.
federal law, APL enrolled vessels transiting
Alaska waters or calling port of Dutch
Harbour into the Network’s Alternative
Planning Criteria (APC) plan. The APC
allows vessel operators like APL to propose
alternative pollution prevention measures
where standard regulatory compliance
measures are not feasible.
reCeiViNG reCOGNitiONThe Group’s environmental performance
continued to be recognised. It received the
following awards in 2014:
• Blue Circle Award by Port Metro Vancouver
The award recognises APL’s emissions
reduction achievement in 2014 under
the EcoAction Programme, which
promotes low emissions practices for
ocean-going ships entering the port.
APL has been winning the award every
year since the programme started
in 2010.
• 75 Green Supply Chain Partners by Inbound Logistics magazine
The award recognises APL’s efforts
towards attaining its carbon emissions
reduction target, including its green
ships and energy-efficient initiatives,
such as slow steaming and upgrading
cargo handling equipment at APL
terminals.
Neptune Orient Lines Limited Sustainability Report 2014 21
suPPOrtiNG COMMuNities
The NOL Group is committed in developing
its talent pool, strengthening its expertise
and enhancing its capabilities through
training and innovating solutions. In 2014,
APL invested over 7% of its operational
human resource costs in training its
shipboard and shore-based staff. In addition
to on-going training initiatives, APL also
specially developed a training programme
to help its seafarers better appreciate the
new technology onboard its newbuildings.
As a global citizen, NOL believes in
doing its part to improve lives around the
world. It delivers aid, supports education
and enables the communities where the
Group has a presence.
suPPOrtiNG eduCatiONNOL recognises that education is a key
pillar in developing talent for the long
term sustainability of the maritime industry.
As such, NOL initiates and supports the
promotion of education, training and
programmes that can lead to employment
in the industry.
In Singapore, the NOL Lua Cheng Eng
Memorial Scholarship – which includes a
S$12,000 grant and internship opportunity
at NOL – is given to two outstanding
business students at the Singapore
Management University (SMU) every year.
NOL endowed the S$400,000 scholarship
programme in the name of the late Mr Lua
Cheng Eng, former Chairman and CEO of
the NOL Group, at SMU in February 2011.
In addition, NOL sponsored a total
of S$500,000 over a course of five years,
starting from 2011, to the building of Kwa
Geok Choo Law Library at the Singapore
Management University. Named after
the late Madam Kwa Geok Choo, wife of
Singapore’s first prime minister, the late
Mr Lee Kuan Yew, the law library is expected
to be fully operational by 2017.
To raise the profile of seafaring
and maritime jobs and help develop a
strong and sustainable pool of maritime
talents in Singapore, APL supports
industry programmes that are driven by
stakeholders including the Singapore
Maritime Officers Union, Maritime Port
Authority of Singapore, Singapore
Workforce Development Agency and
the Singapore Shipping Association. This
includes giving talks at career fairs and
industry initiatives to create awareness
and inspire young talents to pursue a
profession in the maritime industry. An
example of an industry initiative which
APL participates in is the Tripartite Nautical
* NOL divested APL Logistics on 29 May 2015
NOL continues to enhance the maritime talent pool through scholarships, internships and industry programmes
APL shipped over us$9.9 million worth of medical aid to help patients in Bangladesh and the Philippines
22 Neptune Orient Lines Limited Sustainability Report 2014
Yeo So Phia (right) was one of two recipients of the NOL Lua Cheng Eng Memorial Scholarship in 2014.
school with disadvantaged youths, as well
as a retirement home. In Scottsdale, USA,
monies and presents were donated to an
adopted special-needs family during the
holidays in 2014.
In Singapore, the NOL Group supported
the Republic’s national day celebrations
in 2014 and was the official logistics
partner of Singapore Day 2014 in London,
England, which was organised to engage
its overseas citizens. APL sponsored the
use of containers for both events although
it also undertook the two-way sea freight
transport between Singapore and London
for the latter.
deLiVeriNG aidFrom July 2014 to June 2015, APL’s
partnership with non-profit organisation
AmeriCares brought more than US$9.9
million worth of medications and supplies
to Bangladesh and the Philippines. The
medical aid was used by AmeriCares’
qualified health care partners to address
the needs of local patients.
APL also collaborated with MedShare,
a non-profit organisation that recovers
and redistributes surplus medical supplies
and equipment to those most in need
when Typhoon Haiyan hit Southeast
Asia, particularly the Philippines in
November 2013. From December 2013
through March 2014, APL provided free
port-to-port shipping of medical supplies
from the U.S. to the Philippines.
In April 2014, a widespread fire in
Valparaiso, Chile, left more than a dozen
dead and up to 12,000 people homeless.
Responding to the tragedy, the APL
Logistics* team in Chile raised funds,
and collected food and clothing for the
victims. These were then distributed by a
group of APL Logistics* volunteers using
company trucks.
* NOL divested APL Logistics on 29 May 2015
Training Awards, a programme that trains
Singaporeans to serve as nautical officers
on board Singapore’s commercial ships.
In the Americas, APL provides
internship opportunities to select students
of exemplary character and initiative from
merchant marine academies in the U.S.
These interns are either licensed merchant
marine officer candidates or students
majoring in International Maritime
Business, Marine Safety and Environmental
Protection, or related degree courses. The
internship programme offers practical
knowledge and valuable experience in
fleet operations under the mentorship of
APL managers. Some of these interns joined
APL as employees upon their graduation.
Over the past two years, APL Logistics*
in Chile has been providing pre-university
classes to its employees or their children to
help them prepare for university entry tests.
APL Logistics* invited university lecturers to
tutor the students on a range of subjects.
The classes took place on APL Logistics*
premises.
suPPOrtiNG COMMuNitiesAPL also cares about the well-being of
its communities. In Costa Rica, Christmas
parties were organised for an orphanage, a
Neptune Orient Lines Limited Sustainability Report 2014 23
Neptune Orient Lines Limited9 North Buona Vista Drive#14-01 The MetropolisSingapore 138588 Tel: +65 6278 9000 Fax: +65 6278 4900www.nol.com.sgCo. Reg. No.: 196800632D